Flight Centre Wynnum Plaza

Fantastic experience: Lea Tu’iFuna at Wynnum who assisted us with our booking for the Rhine cruise was very professional and helpful, would highly recommend her to anyone who wish to travel ! Exceptional service!!

Fantastic experience: Just love Karen at Wynnum Plaza. Have been booking our holidays with her for years. She knows her job and cannot fault her. Will always recommend Karen and Flight Centre to friends.

Fantastic experience: Very happy to praise Karen Hislop for her continued expertise. I have had several overseas trips in the past few years and can’t fault her knowledge and support. Looking forward to my next one in August.

Fantastic experience: Excellent and thorough service and we know we have someone in our corner before leaving. Thanks Lea!

Fantastic experience: Friendly and incredibly helpful staff.

Fantastic experience: Flight Center Wynnum is just fantastic. We have booked several trips with them over the years. Karen is amazing! She is so knowledgeable and can really guide you on what works best for you and your family. She put an incredibly tricky trip together for us and worked so hard to get really good connections and prices. We would have never been able to book this ourselves. Thank you Karen!

Fantastic experience: Flight Centre continue to provide excellent service for all our travel needs, whether it is to change our plans last minute or offer other options to ensure we still enjoy our holiday somewhere.

Fantastic experience: Popped in to start the process of booking an international ticket. Lea offered several options. Could make an informed decision. Tickets booked. Great service, thank you, will be back

Fantastic experience: Karen Hislop from Wynnum plaza, a Very nice customer service. She helped us in every way. Took a lot of time to explain us everything we want . No matter it cost more money but it is better to be in flight centre. They provide a very good service. Online services makes lot of mistakes but flight centre are the best.

Fantastic experience: The lovely staff member at wynnum plaza Lea, was amazing & helpful, friendly ,made it a smooth easy process ,thank you Meg

Fantastic experience: I recently booked with flight centre and Lea was very knowledgeable, incredibly helpful and made planning my holiday so much easier.

Fantastic experience: Lea was thorough, attentive and responsive. And also delightful to deal with. Highly recommended.

Fantastic experience: Lea Tu’ifua has been so professional but friendly and warm in all of my dealings with her to book my Vietnam escape. She is a Flight Centre employee who should be rewarded for her customer service.

Fantastic experience: Jacob from Wynnum Plaza has been really helpful with my upcoming cruise. I'm unable to come into the store. He promptly answers my emails. Will be making another booking through him. Thank u and Merry Christmas

Fantastic experience: To day l had some excellent service from Jacob sproule a customer service person at flight center Wynnum plaza. It was seamless l couldn't have got better service Jacob. Jacob who helped me was very knowledgeable and helpful. Jacob was able to help me make the right decisions for my trip. Jacob and was able to show me a number of ways in l could make the best use of my time. Excellent service.

Fantastic experience: Karen has arranged a number of holidays for us now, and is always patient, helpful and knowledgeable. We always feel in good hands and would certainly use her again if we are fortunate enough to take on another journey

Fantastic experience: Sincere thanks to Priya at Flight Centre, Wynnum Plaza, for her approachability and her confidence-inspiring attention to detail.

Fantastic experience: Priya responded to my queries online and in person with efficiency and tried to match my needs

Fantastic experience: Excellent service from Jacob Sproule for our trip ensure all questions were answered, assisted with all enquiries in professional manner and showed real interest in making our trip a success.

Fantastic experience: I would like to highly recommend Flight Centre as your travel agent, especially Jacob from the Wynnum Plaza Store. Jacob has now helped me out twice with booking our recent holidays. My husband is sick with cancer, and we have always wanted to do the Ghan and the Cruise Ship through the Kimberleys. I was doing my own research, and I couldn't find anything available for this 2024 year, as we really wanted to do it whilst hubby is well enough to enjoy it. So, I rang Jacob and asked if he could do something for me, for this year, and within approx two hours, he had organised both the train and ship, the accommodation needed in Darwin and Broome, and the airflights. You can ring Jacob anytime and if he can't answer your query, he will have an answer back to you by the end of the day. He is polite and just a genuine nice guy, so thanks so much Jacob...I will be ringing you again when it's time for our next adventure. Cheers

Fantastic experience: Priya thank you so much for your expertise and service in booking our trip to Europe. Everything was seamless - flights, accommodation, transfers and transportation were all booked in one easy transaction. You were a pleasure to deal with. Thank you for booking our dream holiday!

Fantastic experience: Expert information quickly available.

Fantastic experience: Priya at Flight Centre Wynnum Plaza was absolutely brilliant looking after all our flight and reservation plans for our trip to London and Ireland. Thank you Priya for everything, beautiful lady. Ollie & Helen

Fantastic experience: I cannot speak highly enough of the service that Jacob has provided for us. We are currently in Chiang Mai Thailand and had to reschedule flights to Luang Prabang Laos. Jacob was able to sort these out for us with a minimum of inconvenience (and cost) to us.

Fantastic experience: I would recommend Flight Centre Wynnum Plaza for all your travel needs. They were absolutely fabulous when we booked our holiday with special mention to Priya who was there for us when we needed support to gain a refund in a matter. As were all the staff. They were outstanding. Expect friendly staff who will see to your travel needs with total support. Thank you Flight Centre.

Fantastic experience: Lea and Jacob provided excellent service for my flight overseas

Fantastic experience: Very helpful and nothing was too much trouble. Great service.

Fantastic experience: Amazing team of highly competent and helpful people. The Wynnum Plaza team are very well trained and knowledgeable and they are there to look after your needs. They are particularly good at explaining all details to you, so there are no surprises. Highly recommend.

Fantastic experience: Jacob from the Wynnum Plaza store provided exceptional service and attention to detail when helping me book my trip away. He took the time to understand my preferences and crafted an itinerary that perfectly matched my interests. I couldn't be more pleased with the experience. The entire process was seamless, and Jacob was always available to answer my questions and provide recommendations.

Fantastic experience: I've been ducking in and out of the store for months and have asked for some fairly short term bookings on a now semi-regular basis. All of my crazy requests, incorrect emails and changing dates have always been responded to with skill, professionalism and courtesy! Couldn't rate the team and Priya more highly.

Fantastic experience: Priya form Flight Centre Wynnum Plaza provided us a very good customer service since the very beginning. She gave us options and recommendations according to our needs. 5 stars! Thank you!!

Fantastic experience: Jacob and Lea from the Wynnum Plaza store provided an excellent service when booking my trip to Japan and South Korea. He was very knowledgeable and organised the flights for us. He was quick to reply and ensured we had everything we needed before we left. Jacob and Lea were also amazing in regard to processing refunds required for the cancellation of flights for couple of my relatives. Lea was very prompt ( while Jacob was on leave) in sending me the flight cancellation documents required for processing of Visa to Japan and Korea. I will definitely book flights from Jacob and Lea in future.

Fantastic experience: Awesome service and prompt delivery of all relevant flight information required.

Fantastic experience: Priya followed up any questions I had and made everything straightforward. Would recommend.

Fantastic experience: We have used flight centre for all our travel arrangements for over 20 years. Always great staff and excellent service. Karen is very professional and helpful. I would recommend them to anybody interested in travelling the world

Fantastic experience: Jacob & Karen were very helpful and efficient in helping with a complicated booking dealing with a Public Trustee client needing to make a booking. Very much appreciated .

Fantastic experience: Great service. Priya made booking quick and easy

Negative experience: Went in this morning and waited 15 minutes while 2 employees were dealing with customers. Other flight centre employee was on her mobile and didn’t even acknowledge us in the shop! After the young lady had finished with her customer, sipped her water, spoke to her colleague then walked right past us not even acknowledging we had been waiting or that she would be back in 5 mins. Would not recommend Wynnum Plazza flight centre. Absolutely terrible customer service. Doesn’t even warrant the 1 star I’ve given it.

Fantastic experience: My best friend and I have been planning our trip overseas for a decade now and it's finally happening!! We came in to flight centre Wynnum plaza and sat down with Lea to start our organising and flight booking. Lea was absolutely amazing, so much knowledge and so very patient with all of our questions! She helped us understand the process and explained everything with great detail. We will be going back in a few weeks to see Lea and add in a few more flights and accommodation, looking forward to it! Can not recommend Lea enough, if you have questions or are ready to book definitely go and see her and the team at flight centre Wynnum. Thanks again Lea, you're a superstar!!

Fantastic experience: Experienced, friendly and helpful staff with knowledge to fix those often annoying glitches

Fantastic experience: I’d highly recommend flight Centre Wynnum plaza, in particular Jacob! He was very fast to respond to all questions, knowledgeable, and put customer service first. Thank you!!

Fantastic experience: Jacob is a legend ..... We recently booked our 2024 cruise from Bergen to NYC, then onto San Diego followed by Honolulu. Very complex arrangement coinciding with another couple. Nothing was too much for Jacob as he made the process easy to follow and understand.

Fantastic experience: Priya at Wynnum Plaza has been friendly, professional and supportive to us as we planned our family holiday to Tasmania. It’s so nice to be able to drop in and ask questions about our journey from real people, not just the Internet. Everyone has been so helpful. Thank you!

Fantastic experience: Jacob recently booked a holiday for my sisters and I to Port Douglas and I could not be happier with his service! He made it very easy for us and gave us great recommendations. 5 stars isn’t enough!

Fantastic experience: I booked a trip to cairns with jacob and he made it so easy! And the trip was smooth sailing thanks to his help. I’d definitely recommend seeing jacob!!

Fantastic experience: Jacob from the Wynnum Plaza store provided an excellent service when booking my trip to US. He was very knowledgeable and organised the whole trip (flights,hotel,park tickets and tours). He was quick to reply and ensured we had everything we needed before we left. I have booked other trips with him since and the service is consistently amazing!

Fantastic experience: Jacob fast, efficient, got us good flights at a good price. Great service!

Fantastic experience: Jacob at Wynnum Plaza was absolutely amazing when I needed to organise flights, accommodation and help with how to move around Sydney for a 2 day conference. He was professional and patient throughout the booking process and advised the most cost effective options. I've just returned from my trip - it was so smooth and stress-free that I would definitely visit Jacob for any future travel needs. Thank you for all your help and the advice on public transport routes - it was super easy.

Fantastic experience: For many years my wife and I have used the good services of Flight Centre Wynnum Plaza. During that time we have found the service provided to be excellent and first class and our many holidays organised by Flight Centre to be to our complete satisfaction. Sadly, our yearly cruise to New Zealand has been disrupted by ill health which has lingered for the past three weeks. My Doctor has advised that because of my present medical condition it would not be possible for us to complete this voyage. It is our desire to complete many more future adventures with Flight Centre when I return to good health.

Fantastic experience: As I hadn't flown for over 50 years and this was to be my first overseas flight since then, I was made to feel very comfortable with the booking process immediately. My agent Priya was able to help me find the flights, insurance and general itinerary that suited my needs and was most helpful both during and after the booking process with small uncertainty questions on my part. I know who my agent will now be in future. Thank you Priya.

Positive experience: This is the third trip my wife and I have booked through Flight Centre at the Plaza They have always been easy to talk to and helpful. Our travel consultant this time is Jacob and he has been great.

Fantastic experience: Karen organised lots of adrenaline filled activities for my first 48hrs in Perth. Highly recommend.

Fantastic experience: Big thumbs up to Karen for helping us. Unfortunately we landed in Auckland on the 27th January this year right in the middle of the floods. We lost out on our flights to Kerikeri and had to stay an extra two nights at Novotel and then through cyclone Gabrielle lost one night at skycity hotel. When we got back She helped us get our money back through our travel insurance quickly and efficiently. Five stars just aren't enough for her. Always a pleasure dealing with her and will always recommend her or any of the Staff at wynnum flight centre.

Fantastic experience: Friendly staff and amazing service

Fantastic experience: I have always used Jacob at flight centre wynnum and couldn't recommend him more, the service he provides is top tier when booking my holidays!

Fantastic experience: I had a wonderful experience booking flights with Luke Just fantastic! Full of knowledge and very personable Thank you Luke really did appreciate your awesome service

Negative experience: Useless! Good luck getting a response to your emails and forget trying to call them on the phone. Not re-assuring with regards to trying to contact them from overseas if there are problems We will not use them again!!!

Positive experience: Luke helped me find a great price flight.

Negative experience: Better if they were open on a Saturday. Every Flight Centre was closed yesterday! Weird and disappointing

Fantastic experience: Friendly helpful staff

Fantastic experience: Great!

Fantastic experience: Jacob provided excellent service, and put in the time to find us the right flight for the busy Christmas period.

Fantastic experience: My dealings with flight centre wynnum have been so exceptional and stress free. I have used the service before and find the staff so friendly and helpful and will continue to use their services for all future travel.

Positive experience: Very helpful. Due to Covid we had to cancel our flight. They did so much to help get back from our money because of Covid.

Fantastic experience: Stephnie is great. Good to see u again Great skills

Fantastic experience: Stephanie was able to help us out in an emergency after our flight was cancelled (booked elsewhere) and we needed to book a different flight as soon as possible. Had the confirmation shortly after speaking to her and was able to resolve everything!

Negative experience: We have always booked through Flight Centre for all of our holidays using their Capalaba branch. Now that has closed, we booked this time through Wynnum and what a costly mistake that was. We received a quote for flights to Roma and were told to pay by 5pm. At 4.55pm, the agent txted through the details with two payment options (bpay and credit card). We paid via Bpay. We received a call the following day to advise we now had to pay an additional 51% on the original quote as flights had gone up. The agent advised that we should not have paid via bpay. As Flight Centre had our credit card to process our points, I was gobsmacked that they did not process the payment on credit card - if they did not want us to use BPay this should not have been provided that as a payment option. I attempted to contact the booking agent to discuss further but received a blunt and frankly, flippant response. I have been trying to contact Flight Centre head office since the 22 February to discuss the matter. 8 weeks on, still no reply despite being told we'd hear back from someone after 10 days. I've now lodged a formal complaint with the ACCC and will never, ever use Flight Centre again. To see other similar experiences of other Flight Centre customers, I would suggest you also review feedback on the brand's Product Review page.

Fantastic experience: I had to cancel my trip due to covid last year but Steph helped me make sure I got the most of my flight credit. She was lovely and extremely helpful!

Negative experience: I took an Uber to come to a Flight Center Office because I could not get through by phone. Guess what, if booked online with Flight Centre the FC offices cannot serve you. Come on ! What's the point going through Flight Centre ? Service setup a full zero.

Fantastic experience: Always helpful

Positive experience: Staff happy to help

Fantastic experience: Friendly and professional

Fantastic experience: Great staff.

Positive experience: Great

Positive experience: Quite helpful, but still can't match online prices.

Fantastic experience: I believe the customer service to be very good.

Positive experience: Friendly staff who know what they are doing on the phone or face to face.

Fantastic experience: Very polite and helpful

Fantastic experience: Very happy with the service I got from Storm Clark. She's been brilliant!

Positive experience: Average. Not too big or small.. got coles n Woolworths

Fantastic experience: Great service and friendly staff. Made the booking process simple and straightforward.

Positive experience: Nice staff

Negative experience: I booked a flight to England so I had a stop over in Dubai. I told them I want as much as a direct flight as possible with shortest stop over. They promised me everything I asked for. When I got to Dubai and went to the gate, they said my booking was bumbed to the next flight which was 26hrs later. This was due to Flight Centre over booking the flight. Emerites were wonderful and put me up in a hotel for the night and included taxi to and from airport. It was not Emirates duty for this but they saw how Flight Centre treated me. FC said "bad luck" not our problem. The Emirates staff felt sorry for me so they helped. I missed my engagement in the UK because of this. When I returned I went back to Flight Centre to have it out with them, but the woman who took the booking was fired and so they took no further responsibility. Very poor after sales support.

Positive experience: I have used this flight centre for a number of overseas trips. Very helpful.

Positive experience: Great customer service