Flight Centre Elizabeth

Positive experience: Extremely Helpful

Negative experience: Most unprofessional people I have ever dealt with booked day trips through them for when on holidays overseas that never happened , flight centre never got back to me with what went wrong ,payed for a driver from the airport to the hotel that cost about 200 au , found out the hotel had a free shuttle service, you think flight centre would know that , so more money wasted ,bloody cowboys of the industry , I recommend going anywhere else but flight centre

Fantastic experience: Nicole from this store has been amazing! She has gone above and beyond to help me book a cruise at such short notice, I won’t hesitate to see her again/ recommend her to others! Thank you again ☺️

Negative experience: I paid roughly $900 for both My teenagers to go from Adelaide to Sydney their flight was cancelled that morning and needed to be at Circular Key to board a Cruise Ship Holiday with Me they were taken to Melbourne and Virgin could not help them with a flight so only option was Quantas who charged $3,400 for both My Kids from Melbourne to Sydney Sara who booked our flights said We would be rimbursed one way for the cancellation of Virgin and our over expense from Quantas Ive been trying since December last year to get one way credited all the phone calls Ive made and nothing has been done I have been ringing since December last year for My refund and nothing they even took an extra $25 of Me when booked saying it was compulsory incase need to contact with a problem others who flew same time with. Virgin never paid this store is definitely not the Customer Service it used to be and Sara who I booked with rang Me that morning wen I got of the Ship waiting to board when My Kuds arrived telling Me I would be reimbursed for the cancellation and still nothing disgusting service Ive been advised by many to expose their lies and poor service on TV!

Fantastic experience: When things go bad you want Nicole from Flight Centre Elizabeth on your side. Within 24 hours our new tickets were sorted and booked. I can't thank the team and Nicole enough. Brilliant work. I would give 10 stars if I could

Negative experience: EDIT: response to flight centres response. It doesn't matter if there's a line of people you don't say "well I have to go now I have people waiting". That is appalling and rude. He shouldn't have answered my call if he was busy or advised nicely "we are currently busy is there any chance I can give you a call back". There's no excuse for this. Extremely disappointed. I called today asking for some help regarding a refund. Our travel consultant is currently on annual leave and prior to going she advised us the refund had been processed. Days later we still haven't received it (not her fault). I call them at 2:07pm and spoken to a incredibly rude man. He told me that my partner would've received an email regarding a form - this was never advised to us. My partner had no such email. In fact we've received other refunds and have never had to fill out a form. He was rude toned and told me "well I've got customers here that I need to serve so i need to go". He also said "Well it will be there you always have to fill out a form". He was very arrogant, rude and unfortunately my patience was thin and I blew up. I became very angry as I was treated with such disrespect. I apologise for that. However I'll never be booking a holiday with you guys again. This store anyway. Amongst all these bad reviews regarding customer service flight centre you need to fire many people at this Elizabeth store.

Negative experience: EDIT - If my review doesn’t make it clear how dismissal their customer care is, take a look at their response to my review. Where do I start? I was utterly disappointed in my experience while booking my Disney cruise. - I was given an hour to pay the deposit after 4pm to 5pm. When I raised this I was told that my booking was one of 50 so they did the best they could. That wasn’t an appropriate length of time. - I provided information for myself and two other families I was travelling with. We were all given varied payment dates and deposit times. - I was asked to provide the names and info of the families going instead of them in order for the deposits to be paid to Disney. - I had to ask for my Disney Cruise login, it wasn’t provide during the deposit process nor was the option to prepay gratuities. - I was told that someone would be appointed to me to handle my booking as Amanda Costello would be on maternity leave (which is understandable.) I did come in and see Louise who offered to assist me, but I was later told that it’d need to be a Disney agent, I still to this day have no idea who handled my booking. The emails I received changed several times. - I had to contact Disney to get them to correct the spelling of my husband‘s name and my correct surname as both were incorrectly written by Flight Centre. - We were told it would be preferable to pay for the remaining deposit before Amanda went on maternity leave in July, keeping in mind the final payment was recorded in the initial quote as being due in January! - On the 21st of July, we were then told that we had till October to pay the remaining balance, a far cry from January we had had in our initial quote. - Nobody in my party received any further communication which they blamed on ”not getting responses, having their emails“ etc. Which is hilarious given that I provided during the initial waitlist period. I had to act as advocate for my extended family and inform them of what was happening. - I received a message that Louise was now taking care of my booking even though I was told earlier she wasn’t able to and ironically yet I received no communication from her. - what I received from Nicole was very basic information that was easily accessible on the internet and Disney’s website. - I received my luggage tags and info from Disney Cruise Line via signed FedEx delivery that I was never informed would happen. Others in my party did not receive anything either. - We were told several times that our reservations were linked however while onboard we were on separate tables for dinner. When we went to Guest Services we were told our bookings were never linked by Flight Centre. So all in, I had an amazing holiday through no help of Flight Centre and I would highly encourage you to plan your holidays elsewhere with a team that value their customers and are proactive in their approach. Thank you for showing me I’m much more capable of orchestrating a holiday for my friends and family I think I may do just that in future.

Fantastic experience: Victoria was a great help!

Negative experience: I called asking for a quote and never received the email I asked for

Fantastic experience: Stacey was very polite, friendly, prompt and helpful. I would certainly book with Flight Centre Elizabeth in the future.

Negative experience: Avoid this place, absolutely incompetent so called travel experts, happy to take your money but very little communication from them after that, Stacey obviously had no idea what she was doing … booked a flight for two ( couple) then arrive at airport to be told everything from the travel agency had been filled in incorrectly after the assistance from the airport administrator we were finally able to board the plane ; not sitting together and no window seat as requested at time of booking and payment, the mistakes made by Stacey almost made us unable to board the plane.. there won’t be a next time with this travel agency .

Negative experience: Paid cash for a cruise,had a operation so had to cancel month ahead of paying as cruise was several months away ,however waited way too long for my refund! Not to mention the stress I went through dealing with the consultant,trying to get hold of the person was a nightmare,followed by excuses of why it was taking so long! Nope never again.!

Fantastic experience: Amazing services

Fantastic experience: Booked a holiday to Cairns Big shout out to Sarah Jackson , made it so easy We had a great trip Thanks for everything

Negative experience: Extremely disappointed and angry with them they messed up my wife's flight had to try and book another flight lost a days work and l found one of the Manager's by the name of Chris there to be very arrogant I've also heard the Flight Centre has messed up other people's flights as well l doubt whether I'll ever go back there again l give them an almost 0 rating

Negative experience: Worst customer experience! Called their 24/7 line several time….no answer, what’s the point of having an emergency line when you are not going to help your clients in need and the person working on the online booking site refused to help despite knowing that my case was an emergency one…everyone that works there just redirected me to the same emergency contact which no one seems to ever answer…pathetic! It’s actually a zero stars for me!

Negative experience: Called today and got a person that was very rude, her name was Amanda. Not a friendly tone and was not happy to help, I did buy tickets from this place, probably won't again and now not going to buy insurance from them either. Maybe it's because it's getting close to closing time, btw the time was 3:30pm. That is my review for today. Thanks Amanda.

Fantastic experience: Fantastic service. Thank you Jesse for going above and beyond for my booking :)

Fantastic experience: Easy to deal with, staff friendly

Negative experience: By phone no cheap flights to Melbourne.....?

Negative experience: Worst experience ever Staff is sitting there just for chit chat and coffee not for business Not showing any interest to serve Feel bad for the reputation of the company Bad attitude rude staff member

Negative experience: I Booked a flight from Adelaide to Darwin. Paid $450 one way….hmmmm I believe this may have been the most expensive fare available….

Fantastic experience: Booked a couple of holidays through these guys now. All the staff have been great, friendly and very helpful

Fantastic experience: My experience with Flight centre was basically on person centre approach. I had a great experience

Fantastic experience: Staff are very friendly & imformative plus very helpful regarding plane flights & planning a trip also very convenient as for location as I live locally.

Negative experience: Appalling service. I wish I could give a no star rating. My experience was that they are only interested in sales and not the customer service that follows. Which is a huge disappointment because Timika seemed so nice And promised that she would reply to emails if we had questions ect but when it was crunch time she was no where to be found. Prior to going overseas she didn't bother reply to emails I sent and than while I was overseas and had a major flight delay she called me 1x (which I missed) and she didn't bother even trying again to call me or help me put my mind at ease. I had to get family member in australia to call their helpful agent from flight centre nuriootpa to do tamikas job. My family couldn't believe how terrible the after sales service was and neither could I. What a huge disappointment after spending so much money with her. Never again!

Fantastic experience: Better to have appointment before you go, anyway good service

Positive experience: Flight centre was fine but travelling cost is ridiculous wouldn't t

Negative experience: Had very bad experience with this flight centre branch after booking if we need to change anything these guys will not pick your call

Negative experience: This used to be a fantastic travel agency it booked us several wonderful holidays. Our most recent experience was terrible for example, a lack of communication, we weren't advised of a flight change to 0630 until the day before. Fortunately we found out six weeks earlier from someone else and booked an airport hotel. Calls and emails were not returned, we are still waiting on a refund from a flight cancellation amongst others.

Fantastic experience: Victoria was very helpful and professional.

Negative experience: Absolutely useless staff, my brother wasted thousands of dollars for something that was not under his control.

Negative experience: Unprofessional service.

Positive experience: Helpful with booking, not very helpful with anything else you might need unless you can find time to go in person. And forget the main company, they don't help you either. Save yourself the aggravation, unless you have the patience of a saint.

Positive experience: Helpful and informative. Friendly staff

Fantastic experience: Very helpful with planning flights, friendly staff, always a pleasure

Positive experience: Ok. Often slow to respond but they are dealing with slow to respond airlines. They try but at the moment, this is still a hard business.

Negative experience: Not accommodating at all.

Negative experience: I rang a few weeks ago and spoke with a young woman who took my details and promised to call me the next day as it was 3pm and they were about to close for the day. Several weeks later and no phone call back. I attempted a half dozen times to call FC back but got put through an answering machine which told me it was full and I would need to call again. If this is the service thank goodness I wasn't able to book my flight and trip around America with these people.

Negative experience: Wait forever to get refund back from cancelled flight. And are uncontactable

Positive experience: Spontaneous enquiry got excellent service from Alanah. Very helpful. Recommended.

Negative experience: Seems impossible to get in contact with when urgently required. Our tour was apparently overbooked and our tickets cancelled with an email sent to the store we booked through. No relay of this information to us and now trying to get in touch so we can reschedule or get a refund on the tour. Starting to feel like we would've been better off spending the time to book ourselves after wasting an hour emailing and calling with no success.

Fantastic experience: What an absolutely brilliant experience! Timika could not have been more helpful in planning my trip OS. She was patient, extremely knowledgeable and explained all facets of my booking. Thank you very much, I will be back.

Negative experience: very rude guy on the. dealing with customer very rudely and every bad. date. 29/3/2022. time 1.30pm (Elizabeth flight center)

Negative experience: The worse experience I had ever in my life at Elizabeth Flight centre branch. When you have problem or you want to talk to change the ticket time, she said to me, sorry I can't do anything, you can call by yourself. If you dont want to get in trouble with your flight so don't book your ticket from Flight Centre Elizabeth Branch.

Negative experience: I suggest do not go to this flight centre 1- the customer service and behaviour is really bad and unacceptable especially alanah martin 2- theyare scamer and very rude and impilot I book tickets for me and my daughter plus travel insurance to istanbul turkey and return in a month in first week my daughter became unwill so we ask to change our tickets and help as with insurance services in turkey they ignore us with helping with insurance and $2,600 for changing the date of return while I check online the emirates website to change my return date only cost $ 1500 They said you want book business class you that you can't affordddd

Fantastic experience: Friendly and Efficient Staff

Fantastic experience: Young lady who served was very helpful and a cheery attitude which went a long way to purchase a pair of shoes. Would recommend this store

Fantastic experience: Their help in organizing my flights and accommodation was incredible. All done within about 30mins. Thank you so much for making this so easy for me.

Fantastic experience: Excellent experience with Alanah. Keeps us up to date to ensure we get the best experience.

Fantastic experience: The staff were very helpful during the recent covid crisis in booking a return flight for the young lady who was stuck here in Adelaide from Darwin

Negative experience: I personnally wouldnt recommend. Very stressful experience unfortunately. Difficult to get refunds. They use a third party for booking hotels.

Positive experience: Chantelle was absolutely amazing. She took over my very messy case even though Modbury wasn't where our file was. The branch where it was, if our case worker wasn't available the other staff refused to look at it. Thanks again chantelle.

Negative experience: Not happy with them. Am tired of trying to get my money back on flights and accommodation. Keep getting same old run around or they just don't reply

Negative experience: I called for a copy of my cruise receipt They said they would email me, that afternoon. 2 weeks later still waiting Hmmm.

Fantastic experience: Staff very friendly and helpful.

Fantastic experience: Amazing help and support from William at Elizabeth. Always professional and detailed. I really appreciate his advice with my travel plans. 5 stars for a Gold star team member...

Negative experience: Never ever go here...tell you your flying Singapore..pick your tickets up and find out 2nd leg with scoot...if I had known that would have purchased another option probably cost me more than double now

Positive experience: Very helpful, managed to get my problems with travel sorted out quickly and efficiently.

Fantastic experience: I am always happy with the Service I get from Flight Centre..

Fantastic experience: Super helpful staff an variety of packages hotel accommodation an flights an then information on what is in Vietnam a guide of things to see an know they're just great, every aspect they have covered thank you guys! Had awesome holiday! (Late review - this is before covid) Still loved it id of gone an travelled Australia if it I'd known our country would've been in the debt its now in I'd of holiday'd here in beautiful Australian.

Fantastic experience: Excellent service, fast and thorough. Gorgeous staff who are happy to help.

Fantastic experience: Very helpful and friendly staff

Fantastic experience: Great team

Positive experience: Ideal location

Positive experience: Very helpful

Negative experience: I don't recall going here.

Negative experience: Good service

Fantastic experience: We have been using Flight Centre and in particular Michelle Drury as a travel agent for the past 15 or so years. If you’re looking for a travel agent to help you with anything and everything with your next holiday I thoroughly recommend Michelle Drury as she has turned our holidays into some totally amazing adventures thanks Michelle. Matt & Marrianne

Positive experience: Alright if she took the kids, otherwise I wouldn't recommend

Fantastic experience: VERY PROFESSIONAL PLEASED XXX

Negative experience: The fares they quoted were shocking!!!!!

Positive experience: VERY helpful and proud to go again

Negative experience: They are unable to offer a competitive price where you can find a much cheaper deal online.

Fantastic experience: My wife and I came in last weekend to book our trip to Bali and was really impressed with the professionalism and enthusiasm shown by Dani. We were undecided on our accommodation but she was very patient with us and gave us a number of options to look at. We would highly recommend getting Dani to organise your next getaway.

Fantastic experience: Excellent service terrific staff and very helpful at finding top destination for you to go.

Fantastic experience: I get a good price when I go on holiday

Positive experience: Booked flights here. Weren't given all the required details to check in online. Just annoying.

Fantastic experience: Deanne and the team helped organise our recent trip to the US. We live in Victoria and all was done by emails and the occasional phone call. Responses were very prompt and we were given lots of choices for accommodation and sightseeing. Our trip went without a hitch all accommodation was spot on and no surprises when we arrived at the hotels. The sightseeing suggested was also spot on. We had a great time. Will definitely use Deanne and the team again.

Positive experience: Helpful staff who know their job really well

Fantastic experience: You want to travel? Flight Centre is the place to go, and Nicole is your girl to organise it all.

Fantastic experience: Very helpful

Fantastic experience: Deanne has been helping us plan a few trips over the last 5 or so years. All have been exceptionally organised with no problems regarding bookings or flights. In one case she spent over an hour on the phone after dates for an event were changed. She spent that time with other staff on hold for her to re book accommodation and flights for us. She is a great credit to Flight Centre.

Fantastic experience: Great service

Fantastic experience: Very good service thanx to Danni and trainee

Fantastic experience: Great staff always ready to help put together an awesome holiday at the best price

Fantastic experience: I have always booked my internal Australian flights here in Elizabeth shopping centre. Michelle Drury, thank you for making a memorial trip to Perth for two very special people

Fantastic experience: Organised flights hotels and insurance all at the same time.

Fantastic experience: Excellent service and friendly staff Matthew was very good organizing our trip.

Fantastic experience: Very good

Positive experience: Very helpful for my queries and happy to help.

Negative experience: Bad experience overall. Staff were un helpful and while store was quiet they were too husy to serve.

Fantastic experience: Really helpful

Positive experience: Never been in there

Fantastic experience: Cheap flights start here.

Positive experience: Was ok. Wasn't bad. Prefer to find flights myself.

Positive experience: Very pleased with the service we got when booking our holiday.

Positive experience: Various stores with very convenient prices!!

Fantastic experience: Great people! Great service!

Fantastic experience: Friendly and helpful staff