RAA Shop – Adelaide

Negative experience: I have witnessed the most singularly bad advertisement from the RAA ever!!!!

Negative experience: Terrible experience with the staff Jane, I have some enquiry with my recent claim, she’s saying she does not have any access to check and advised that I need to contact insurance line totally hopeless! If RAA does not provide services in shop why not just shut it down and if your company in your shop do not have access to check definitely these is some issue in the operation which does not make sense for the largest insurance company in SA.

Fantastic experience: Great service

Negative experience: Staff was dismissive and uninterested in keeping a client. RAA wanted double what the current homeowner is paying for the same property (also with RAA) and they refused to give an explanation for the cost other then it is what it is. Thus, we will be moving our insurance elsewhere.

Fantastic experience: As an older person I must let you know that the young lady who I spoke to earlier today must be commended on her “Excellent Customer Service” She handled my query in a very “timely manner” which I really appreciated I am a Proud “Gold Member” of the RAA and with so much “lack of good customer service”,in the world today RAA Service meets the “High Standard” people of my age expect from “Those we have known” today Hence to the RAA teams “ A BIG Congratulations to you all”: Sincerely and with much GRATITUDE Barb PS wishing you all a very blessed Christmas Festive Season with family and Friends If you are travelling I pray for your safety and PEACE Health and Happiness to you all

Fantastic experience: Onebof the most helpful travel shop around. If they dont have it they'll tell you where to get it. Must stop shop for road trips and a travel agent for everything else too . Ger your international driver's license here!

Fantastic experience: Friendy and super professional staff

Negative experience: I went into the RAA shop to ask some questions and to seek help with making a claim and, rather than actually help me or answer my questions, your staff handed me a card with a phone number to call. I knowingly pay a premium to be with RAA because of their premium service, and to support an SA business. If this is the direction your service standard is heading (ie to be like budget insurance providers and have friendly in person sale staff for new customers and everything else online/via phone for existing customers), I’ll be taking my insurance policies with RAA elsewhere.

Fantastic experience: Thank you Diana, server me and solved my issue with patients and clam, a very nice lady.

Negative experience: If I could give zero stars, I would. This would be the first branch I’d rate that low. I am not impressed by the older female staff member who sits alone at the desk inside. If they don’t have the heart for customer service, they should quit and stay home. Don’t come to work with such a high ego and throw books in a customer’s face like that. She also gave me incomplete advice, causing me to pay double the price. If it weren’t for the new staff who advised me later, I would never have known that they were shamelessly overcharging me for insurance.

Fantastic experience: Great service from Carly, currently moving all insurance to RAA. The drive school is awesome too.

Negative experience: Do not use RAA if you want to efficiently speak to an operator or receive information about an existing claim. It's taken me 5 calls and over 2 months of waiting with no progression on my insurance claim at all. Worst insurance I've ever used. Highly don't recommend.

Fantastic experience: Bought a Heap of Maps or travelling. It's all there in one spot at Hindmarsh office. Sure, there are online platforms, but the feel of paper and books is what I like.

Fantastic experience: I don't normally leave reviews but Jane is an absolute pleasure to deal with. I normally come in person and she always provides me with insightful knowledge and fantastic service for my products.

Negative experience: No good service

Positive experience: i have been a member of the RAA for many years. One of the major problems is communication. It is very difficult to get past the automated voice and get to speak to a real human . Nevertheless , I have benefited from Roadside Assistance and found RAA ,Home insurance very helpful. However I have recently had a very stressful and frustrating experience relating to my car insurance claim.

Fantastic experience: Paid for the repair after I hit a kangaroo in the country. Acknowledged their mistake on the pre purchase inspection and paid for my brake pads as a gesture. Approved repairers work with them independently after you provide your policy number. These guys are a credit to South Australians. 5 stars to RAA.

Negative experience: Checked in to our Las Vegas Hotel Receptionist says are you staying this time! apparently we had 6 cancelled and rebooked bookings I'm guessing it was cheaper 6 Times since we booked! I didn't get any money back

Negative experience: Found staff very unfriendly

Negative experience: It's taken me 6 weeks to cancel my car insurance. Not the way to treat a member of 27 years

Positive experience: Very expensive peice of paper, got my international drivers license there. Surely has to be a better and cheaper way. Staff were very friendly and helpful.

Negative experience: My recent experience with RAA's Total Loss Department has left me deeply disappointed. Despite a minor accident, the lack of communication and empathy displayed by RAA has been shocking. After being assured my damages would be covered, I was left in the dark for over a week, only to discover my car had been deemed a total loss without any notification. Despite numerous attempts to contact RAA, I received no apology or explanation for the oversight. During my call with the Total Loss representative, I was met with indifference and blame-shifting, instead of acknowledgment for their shortcomings. This dismissive attitude is unacceptable. Furthermore, my concerns about the undervaluation of my recently purchased car were brushed aside, further adding to my frustration. This experience highlights systemic issues within RAA's communication and customer service practices that need urgent attention. I urge RAA to take responsibility for their actions, apologize for the distress caused, and commit to improving their services. #RAA #CustomerService #CommunicationIssues #TotalLoss #Disappointed

Negative experience: Beware of using RAA Trade assist. It is a third party supplier and RAA receives a commission. Called to get an airconditioner repaired. Waited over 2 weeks for technician to come but thought that was OK as it was summer and airconditioner repairers were probably very busy. After agreeing with my interpretation of the fault from the flashing light indicators ... a faulty sensor, I was advised that it would be costly to repair and due to age of the unit it would be wiser to purchase a new unit. On reflection this was probably the correct and good advice. Verbal quote for Daikin 8.5kw split system back to back installation to replace the old Fujitsu unit ... unit cost $3500 and installation $1800. This advice was delivered in less than half an hour for a cost of $180. The technician wore an identity badge with RAA prominently displayed. Having now carefully read the conditions of RAA Trade Assist I understand that it is a third party that pays a commission to RAA for referrals and is nothing to do with RAA and RAA takes no responsibility for the operations of RAA Trade Assist. I thought the installation quote was excessive and so I did what I should have done in the first place.... I contacted Daikin online and arranged for a technician. The advice was that the old unit could be fixed but because it was 16 years old there could be more repairs in the near future. A new unit was suggested as the better way to go .... this did confirm the RAA Trade assist advice but the quote and final invoice was very much different. The old unit was removed and a new Daikin 8.5kw split system reverse cycle unit was supplied and installed for the total price of $3400. My experience has taught me that it is best to not engage with RAA Trade Assist.

Fantastic experience: Welcoming staff with smiles from many. Great range of travel luggage which was the main point for stopping in. Also, effortless completion of some insurance payments as an afterthought.

Fantastic experience: Best car insurance around

Negative experience: My partner bought his two kids Event gold class vouchers through RAA as they had never been before. He is the best dad ever and only wanted to give his kids a new experience. Not a cheap present either so he never dreamed they would only be valid for 6 months, plus nowhere on the RAA's website does it state how long they are valid for! I don't know any other company who have vouchers valid for such a short period of time! Plus they live around an hour's drive away from the closest Gold Glass cinema so it's not something which can be arranged at a whim. When he called RAA only 6 weeks after their expiry, their response was simply "too bad". No customer service whatsoever or even compassion shown that it's a lot of money down the drain, especially in this cost of living crisis! I know businesses have to have policies in place and consistently adhere to them, but what sort of business have vouchers which expire so quickly and make it difficult to find that information... one with no morals and bad business practices!

Fantastic experience: very helpful

Fantastic experience: The staff were very prompt, friendly and attentive. They listened and explained the process and requirements of every enquiry. Rachel was fantastic who helped the new trainee on the side with guidance. Thanks

Fantastic experience: Great service, friendly and efficient

Negative experience: A rather unfriendly and unhelpful staff member attended to my needs which I had already found out about on the phone on 24/12. He insisted if i purchased a premium RAA membership for my son it would have to be added to mine as a direct debit in order to be given the $10 off family discount.Unacceptable regardless if that is the rule as i also have RAA landlord insurance to which these rules don't apply. Unfortunately as there isn't another option for road service and I'm generally happy with the RAA as a member for decades I had to put up with this very stupid condition re giving a family member a RAA membership for Xmas and supposedly getting a rather small discount of $10.Didn't bother arguing as just didn't want to waste my breath.

Fantastic experience: Variety of information & travel gear. Very helpful staff.

Negative experience: RAA clean out your MAILBOX someone could be in hospital calling your international travel insurance line and not get heard.

Fantastic experience: My issue was dealt with efficiently

Fantastic experience: Great and friendly service, I was served by someone who actually cared about their job. I got an International Drivers Licence, it took around 25 minutes and cost around $50. Bring a passport photo with you!

Positive experience: Got the job done.

Positive experience: Appreciated the assistance

Fantastic experience: Expert staff knowledge . A pleasant place. Marcus is extremely helpful.

Negative experience: I never made a motor vehicle claim. The comprehensive insurance for my Kluger has increased from $736 to $996 which represents a 35% increase. To make it worse the excess also increased by $100.

Fantastic experience: Very, very happy with all services provided

Negative experience: experience was good insurance was horrible

Fantastic experience: Good service

Fantastic experience: The team is very polite and always happy to help.

Fantastic experience: Швидке обслуговування

Fantastic experience: I had no problem with them when I rang today and the man was very helpful. I have had a few dealings with them over the last year or so and never a problem. Suppose it's who you end up talking to.

Fantastic experience: I needed help 60 mins they arrived fixed the issue. Great job RAA

Positive experience: Just to expensive

Fantastic experience: I was there asking for their driving lessons and got detail explaination on which step I needed to take before booking a driving lesson (get a learner license at Service SA down the road). Everyone was nice and helpful.

Fantastic experience: Helpful people to deal with

Fantastic experience: Inundated after the last storm so calls weren't an option but making a claim online was easy. I was called back after 48 hours and assessors arranged.

Fantastic experience: Great, friendly service

Positive experience: People with big smile and great personality

Fantastic experience: Best insurance company in south australia

Fantastic experience: Great service in person and on the phone.No problems at all.

Fantastic experience: Martin Small doing a great job for members, needs to be re elected even if he does not fit the mould for governance.

Positive experience: Not that thrilled with this mob. Roadside assist is worth the $17 per month though.

Negative experience: In some words.. TOOTHLESS TIGER and INEFICIENT. But ok for road break downs, I hope? Communications with them is a task in itself. On the phone lenghty wait akind to Government Centrelink. Sending in an email mail regarding concerns raised x2 without a response let alone an acknowledgement. This is not what one could regard as customer servicce.

Positive experience: Very helpful

Negative experience: I came here to get my car insurance quotes and I chatted with Zac, he said he need my details to give me exact information. After all of this I said to him I have few more places to chat and compare, thank you for helping me and if I need I will come back again but today I got membership card from them starting from consulting date with Zac!!!! I can't believe this. I didnt agree at all about insurance and they didn't ask me either.

Fantastic experience: The best travel Agency Ever!

Fantastic experience: Change to another insurer as the price is higher than others

Fantastic experience: Great service Great people

Negative experience: Thank you for leaving my wife and I stranded by the side of the road for 11 hours in sub-zero temperatures after receiving a police emergency call ... and for ignoring the next 3 calls from the police ... and not showing up at all. We were in a location without any phone reception except the emergency phone. Eventually I hitched a ride to do a 120km round trip to resolve the issue myself. I've been an RAA member for years ... I didn't realise what a useless operation you run. RAA = Rubbish At Assisting

Negative experience: I’m an RAA member with 6 current policies, called RAA 4 times requesting a travel agent get back to me regarding a family trip to Queensland. Not once did a representative follow up nor return my call. Disgusted with their poor service, luckily Flight Centre were able to help. Thanks RAA for your poor service!

Fantastic experience: Accidentally I locked my car key inside the car last Sunday night , contacted RAA, the Parol 298 Jules showed up quickly, with great patience he used some special hand tools and spent around half an hour to reach the key and then got the door unlocked ! Thanks RAA ! Thanks Jules!

Fantastic experience: Went in store at marion looking to book for an overnight stay on kangaroo island. Staff pleasant and helpfull looking forward to this sm trip

Positive experience: Best prices for travel

Negative experience: Had car insurance and home and contents with RAA, have since cancelled both due to terrible service. They kept taking my money for months after I cancelled my home and contents insurance so I definitely wouldn’t trust them. Had our first car accident so lodged a claim online, the website said they’d be in contact within a certain timeframe. However no one contacted within this timeframe. You pay insurance for years without claiming, if your insurer can’t fulfil their promises, especially simple ones like this, you should leave. Found the claims department difficult to deal with and get information from. A crash repairer ended up telling us exactly how to handle it and who to call. Spoke with the other parties insurer who provided quick and amazing service and would call when they said they would. Cancelled my claim as it wasn’t needed and am now insured with the other parties insurer, due to the service difference. I then cancelled my home and contents insurance in January. If RAA couldn’t provide adequate service in a small fender bender I’m not trusting them if I lose the house. Thought it was all sorted. However in April received a reminder that my RAA policy was going to auto renew. Rang them, they said they didn’t have any notes on my file about me calling in January and that I was still being charged. I explained I did call and had evidence of it, they said they would look into the call recordings. Low and behold they found the recording of me cancelling so they refunded it from January. Horrifying that you can’t trust them to cancel a policy when they say they would and continue taking my money for months after. Horrifying because you need to rely on your insurer when you’ve lost everything and the RAA proved themselves to be very unreliable. The person who handled my refund was great, markedly no apology though. Also the refund only covered the money they took and not any interest I would’ve made off the money, so I still lost money as result of their ineptitude.

Negative experience: Car was cleared by RAA inspection that had a major transmission fault. The inspection certificate doesn’t really mean anything.

Fantastic experience: Some great staff

Fantastic experience: You gotta Love love your raa to help you were ever you are thumbs up you do outstanding work you got my vote

Fantastic experience: Customer service is good but little expensive insurance products

Fantastic experience: Very informative staff and friendly

Fantastic experience: On hold to claim for insurance approx. 40mins most times I call. Otherwise impeccable service.

Fantastic experience: What can I say, they help in a timely manner. RAA= Rated Australia's A+

Fantastic experience: Great service and helpfull staff recommend AAA

Negative experience: Think twice, would never believed it, until I witnessed the tactics and lies.

Positive experience: Called into the Grenfell St office. Seems to be more of a call centre travel agency than general member services. Asked reception about an insurance issue and was given a phone to talk to someone, 50 min wait on hold!

Fantastic experience: Great friendly service. A must for South Australian motorists. We also get competitive prices on mv insurance.

Fantastic experience: Very helpful staff

Fantastic experience: Very good service.

Fantastic experience: Great service.

Fantastic experience: I would never be without RAA Roadside assistance. They also cover E-bikes & Wheelchairs. I wonder how many people new that!

Fantastic experience: With the recent storms we expected a long wait time. We had our windscreen replaced and it only took a week. Better still, it was with no excess too.

Fantastic experience: My dealings with RAA have always been positive and helpful x

Fantastic experience: Great roadside surface. Efficient and arrived to help us on our way within an hour.

Fantastic experience: I had a gentleman named Darren come out to help me with my car, and he was so helpful. He took the time to show me the problem and explain to me in layman's terms what the issue was and why it was an issue, and what needed to be done going forward. His service was practical and efficient with great communication skills.

Fantastic experience: Extremely satisfied with the service.Staff are friendly, helpful and professional

Negative experience: Contacted RAA trade assist after water damage appeared on my ceiling. My details were then sent to their only roofing contractor CCMS. After about two weeks I had a CCMS tradesperson attend. I showed him the water damage in three areas of the ceiling and they subsequently went up to investigate. After 10mins they came down and told me they couldn’t identify the cause. They gave me two options: 1. Remove all flushing and refit it. As this would require the air-con unit to be removed the estimate was a few thousand dollars. 2. Re-silicone the joins for about $600 He further explained that as they couldn’t identify the issue there would be no warranty as they could not guarantee any of the work would actually fix the problem. I then independently contacted a roof maintenance contractor, who promptly attended, and identified the issue immediately. The flushing had come away from the wall in exactly the same places as the internal ceiling damage. He repaired it all for $400 with a warranty and guarantee. I won’t be using RAA trade assist in future and will avoid CCMS.

Positive experience: Was too expensive to insure our caravan but was great for car & home.

Fantastic experience: If you drive a car you need RAA . Ive been a member since I was young .Staff are efficient and friendly .I also use their insurance services

Fantastic experience: Professional, polite and helpful communication.

Positive experience: Well informed team with good advice and help with mobility aids

Fantastic experience: As an Adelaide girl living in Melbourne, they still honour my policy which is cheaper in Adelaide than here in Melbourne. That says alot. Great customer service and no long waits on the phone. Well done RAA.

Fantastic experience: Awesome

Negative experience: My son has a Nissan Qashqai which had stopped for no apparent reason. Called the RAA and they came out and said the alternator was faulty and needed to be replaced. My son had to buy a new alternator - new from Nissan around $800, an aftermarket unit from interstate was $180 so got that. Arrange to get a mechanic to install it only to discover the alternator definitely wasn't working but it was due to a broken fan belt - a very cheap fix. Now he is stuck with an alternator which is not needed. How sad that something as simple as the broken fan belt was not picked up by a professional organisation. Why pay all that money every year only to be dudded when something simple goes wrong. RAA, I challenge you to respond!

Fantastic experience: Good Guys are here and excellent Staff attention!!!!!

Fantastic experience: Great service,friendly,informative,no pressure

Negative experience: They make the mistake and you have to suffer because they wont help go else where i am

Fantastic experience: Love you guys

Fantastic experience: Doing Outstanding job for Road assistant. They advertise that ' back on the road in a flash'. It's true everytime. Broke my scooter last year and I called RAA and it was there in a flash. We are happy customers. Thank you.