Flight Centre Hurstville

Shop 442, Westfield Hurtsville Corner Cross Street &, Park Rd, 2220, Hurstville
Shop 442, Westfield Hurtsville Corner Cross Street &, Park Rd
2220, Hurstville
+611300511867

Opening hours

  • sunday: (closed)
  • monday: 9h-17:30
  • tuesday: 9h-17:30
  • wednesday: 9h-17:30
  • thursday: 9h-20h
  • friday: 9h-17:30
  • saturday: 9h-17h

As part of Australia's largest travel agency, Flight Centre Hurstville is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information.

Our comment from TraTraTravel about Flight Centre Hurstville:

Flight Centre Hurstville is committed to providing exceptional travel planning services, supported by a highly knowledgeable team of travel agents. Many customers have praised the staff for their friendly demeanor and unstinting dedication, particularly highlighting Jason, Tom, Katerina, and Alexandra for their professionalism and attention to detail. Here are some of the key strengths noted by clients:

  • Exceptional Customer Service: Customers repeatedly commend agents like Jason and Katerina for their willingness to go above and beyond, addressing inquiries promptly and ensuring a seamless booking experience.
  • Expertise and Personal Touch: Agents take the time to understand each traveler's unique needs, which helps tailor their suggestions, making planning stress-free and enjoyable.
  • Quick and Efficient: Many clients note the rapid response times and efficient handling of bookings, which are crucial, especially during stressful or last-minute travel arrangements.
  • Hassle-Free Experience: Numerous users have expressed gratitude for how agents handled complex itineraries and changes, reflecting a deep understanding of the travel process.

However, some customers have reported experiences of inconsistent service, particularly during busy periods or with specific staff members. There are mentions of unhelpful attitudes and lack of engagement from certain team members, which detracted from the overall experience. Nevertheless, the majority of feedback emphasizes commitment to customer satisfaction at Flight Centre Hurstville.

In summary, Flight Centre Hurstville is a great choice for anyone looking for a comprehensive and friendly travel planning experience. Their knowledgeable agents make them a standout option for clients wishing to travel with confidence and ease.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

Flight Centre Hurstville: Reviews

4.1/5 (118 Reviews)
Victor Sehic 4 months ago

Fantastic experience: I dealt with Jason from Flight Centre Hurstville with booking overseas return tickets. I travelled for many years but have to say that this was best experience I had with travel agent and most helpful in re-booking return tickets due to required date change. I can only recommend my experience to others as they will not regret. Five stars in all aspects.

Flight Centre Hurstville
Flight Centre Hurstville

Thank you for the glowing review of Jason's services. We are glad he was able to help you out and get those tickets rebooked. We hope to see you again in the future.

nusrat sadat 6 months ago

Fantastic experience: I had a fantastic experience with Tom at Flight Centre Hurstville! He was incredibly nice and very helpful throughout the entire process. He made booking flights and hotels so easy and stress-free. What I really appreciated was how he took the time to double-check everything with me, ensuring all the details were correct. His professionalism and attention to detail made the whole experience smooth and worry-free. Highly recommend his service!

Flight Centre Hurstville
Flight Centre Hurstville

Thanks for your glowing review, nusrat! We love to see how the team used their expertise and recommendations to take great care of your travels!

Deborah Neville 6 months ago

Fantastic experience: I just booked my first trip through Flight Centre Hurstville and would like to say how happy I was with the service provided. We had Tom Northrop take us through the process with multiple online enquiries and then in person. Nothing was too much trouble and I would happily use their services again.

Flight Centre Hurstville
Flight Centre Hurstville

We love to see your 5 stars Deborah, thanks for your review!

Mark Neville 6 months ago

Fantastic experience: What a happy and friendly team! Thomas Northrop was so helpful, making many calls to sort out our requirements and answered our silly questions with a smile on his face the whole time. Highly recommend seeing these guys if your looking to do some travelling

Flight Centre Hurstville
Flight Centre Hurstville

Thanks so much for this amazing review Mark! We love to see how your agent has shared their expertise and personalised recommendations for you

Sajitha Nair 8 months ago

Fantastic experience: Hey Jason! I wanted to take a moment to thank you for your exceptional support in planning both my trip to India and my previous trip to Hamilton Island. Your expertise in selecting the best flights and seating options has truly enhanced the overall travel experience, ensuring both comfort and convenience. I sincerely appreciate all your efforts, and I look forward to working with you on future trips.

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this glowing review for Jason, and how he not only secured you a great deal, but also made your booking process so seamless. Thanks for sharing Sajitha

Hollie Crook 11 months ago

Fantastic experience: Amazing Experience with Celine at Flight Centre Hurstville! I cannot express enough how grateful I am for Celine's help in planning my recent trip! From the moment I walked into Flight Centre Hurstville, Celine's warm smile and genuine care made all the difference. She took the time to understand my travel needs and preferences, ensuring every detail was perfectly tailored. What truly made our experience special was discovering our similarities to the country I was traveling to. This common ground not only made the planning process more enjoyable but also strengthened our bond. Celine's personal insights and recommendations added a unique touch that I deeply appreciated. Celine went above and beyond, providing valuable advice and support throughout the booking process. Her knowledge and expertise made me feel confident and excited about my travel plans. It truly felt like I was working with a friend rather than just a travel consultant. I am beyond thankful for her assistance and will be recommending her to everyone I know! If you're looking for someone who is kind, caring, and incredibly helpful, Celine is the person to see. Thank you, Celine, for making my experience unforgettable! ✈️❤️

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this glowing review for Celine, and how she went above and beyond to make your booking enjoyable and easy! Thank you so much for sharing Hollie

Grace Cooper 11 months ago

Fantastic experience: I worked with Tom Northrop online to prepare for my first solo trip to Thailand, he was so helpful and the process was seamless from booking flights to airport transfers. Tom was very helpful, quick to respond and knowledgable.

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this fantastic review for Tom, and how he provided you with a helpful and seamless service! Thanks so much for sharing, Grace :)

Justine Harwood 1 year ago

Fantastic experience: I have just come back from my dream holiday it was amazing. Katarina was my travel agent and she organised everything for me so easy and helpful. I would recommend her for anyones trip and will be seeing her for future trips.

Flight Centre Hurstville
Flight Centre Hurstville

Thanks so much for this fantastic feedback, we love to see how Katarina has taken such great care of your trip to make it easy and seamless for you!

michael antoun 1 year ago

Fantastic experience: Jason and the team at flight centre Hurstville are amazing. Just got back from my trip of a life time! 9 weeks in Europe with my best mates, originally was only 8 weeks but Jason made it so easy for me to get my flights changed without any hassle. I’ve already got my next trip booked to New Zealand. I can’t wait! Thanks again Jason and the team!

Flight Centre Hurstville
Flight Centre Hurstville

Thanks so much for this amazing feedback, we love to see how Jason has taken such great care of your trip to make everything easy and hassle-free

Louise Mabulay 1 year ago

Fantastic experience: Katerina is by far the best travel agent I’ve ever worked with! She went above and beyond in assisting me with my trip, both in Hurstville and in my destination. Her friendliness and bubbly personality, attention to detail and speedy replies made organising a holiday stress-free and personable. I will definitely be seeking her assistance for any future holidays and I recommend you do to!

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this glowing review for Katerina and how she's gone above & beyond to take such great care of your trip and make it such a fun process! Thankyou for taking the time to share :)

Patricia Cazouris 1 year ago

Fantastic experience: We booked our tickets to Greece at Flight Centre Hurstville and Katerina was exceptional. Highly recommended!

Flight Centre Hurstville
Flight Centre Hurstville

Hi Patricia, thank you for leaving such an exceptional review about Katerina! We love to hear this

Illia Ivanov Klianev 1 year ago

Fantastic experience: Jason from Flight Centre Hurstville has single handedly helped with my last 3 consecutive overseas holidays, his attention to detail and level of service is second to none and is possibly the greatest travel agent that I've come across. Always there, always helpful and very knowledgeable, he'll definitely be looking after my next overseas trip that's for sure

Flight Centre Hurstville
Flight Centre Hurstville

Thanks so much for this fantastic feedback, we love to see how Jason's attention to details made each booking efficient and great

Patsy McDermott 1 year ago

Fantastic experience: I am a disabled senior and booking a month’s overseas holiday as a solo traveller with Katriana from Hurstville flight centre fills me with gratitude and gives me the confidence to travel overseas again. Thanks

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this great review for Katriana, and how she helped make this so easy for you! Thanks so much for sharing, Patsy

Alex Foos 1 year ago

Fantastic experience: Great service from the frenchie serving us. We will be booking all our flight through her from now on!

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this great review for Frenchie, and how they helped make this process so easy for you! Thanks so much for sharing, Alex

Ron Chapman 1 year ago

Fantastic experience: We have been dealing with Katrina for several weeks while booking our cruise, flights and insurance. We have been impressed by her promptness and efficiency in ensuring all our questions were answered and everything went along smoothly. Thanks Katrina.

Flight Centre Hurstville
Flight Centre Hurstville

Hi Ron, thanks so much for sharing this wonderful review for Katrina! We love to hear how her prompt and efficient manner made your booking process seamless and easy

Scott Robins 1 year ago

Negative experience: Average at best, could tell the agent had no experience in the regions I was travelling too and it all felt too much trouble for them.

Flight Centre Hurstville
Flight Centre Hurstville

Sorry to see you're not happy with your experience Scott! We know our agents have a wealth of knowledge, and we also definitely acknowledge just how big the world is, and how many destinations our travellers love to visit, and unfortunately not every individual will be an expert on every destination. Regardless, we'll be sure to manage your feedback internally as appropriate.

anna mahoney 1 year ago

Negative experience: I.am really.dissppointed l booked a hotel in Paris including breakfast but unfortunately Jason Doodley cancelled our breakfast without letting us know. I will never visit Flight Centre be cause once bitten twice shy.

Flight Centre Hurstville
Flight Centre Hurstville

Hi Anna, we're sorry to hear you're not happy with your experience. We've reached out to the team and it looks like this was cancelled after funds were not returned to cover the payment of the breakfast. If you are happy for the breakfast to be included, then you can absolutely contact the team to re-organise payment for this.

Mal 1 year ago

Negative experience: Unsubscribe me

Flight Centre Hurstville
Flight Centre Hurstville

Hey Mal! If you have chosen to subscribe to our Hot Deal emails, you can easily unsubscribe if you no longer want to receive these - just click the unsubscribe button at the bottom of your emails. Otherwise, our team would be happy to assist if you did want to get travelling

W K Ng 1 year ago

Negative experience: Went to flight centre hurstville this morning. 4 staff and only 1 customer. My husband told one of the staff that we wanted to go to Japan. She gave us a piece of paper and asked us to scan the QR code for information. Thats all we got. I don't understand how and why these people even got a job as travel agent.

Flight Centre Hurstville
Flight Centre Hurstville

Hi there - I am sorry to hear about your experience. We know our teams are in high demand at the moment with the rapid reoccurrence of travel and very much still a recovering industry.
If the team have availability to see you immediately, they of course will, but will also be juggling the virtual queue of customers with post appointment followups, booking maintenance, and email enquiry.
If the team are not able to assist immediately they can offer an appointment if you're able to pop back in, and this way the team can dedicate a consultant to looking after your travels for you :)

Alex Wehbe 1 year ago

Fantastic experience: I had the pleasure of working with Katerina at Flight Centre, and I couldn't be more impressed with her exceptional service. She flawlessly handled all my flight bookings for a trip to Thailand, making the process seamless and stress-free. When the unfortunate circumstance of a trip cancellation arose, Katerina went above and beyond to secure a refund for me. Her dedication, professionalism, and attention to detail truly set her apart. I'm grateful for Katerina's outstanding assistance and highly recommend her for anyone seeking top-notch travel expertise.

Flight Centre Hurstville
Flight Centre Hurstville

We are so glad that Katerina was able to provide such an excellent service, going above and beyond to take the stress out of booking your travels! Thank you for sharing Alex :)

Raj Raj 1 year ago

Fantastic experience: Jason looked after my family and I so very well. Very approachable. Happy to spend time to go through all the fine details and answer all our questions. Even while we were on our trip he was there via email to clarify any questions. Will be booking all my holidays with Jason and flight centre team. Highly recommend them. Piyush, Amita and boys

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this glowing review for Jason, and how he's gone above and beyond to ensure you had a great trip! Thank you for sharing Raj :)

Lucian Demian 1 year ago

Fantastic experience: My experience with Jason Dooley from fight centre in Hurstville was absolutely amazing! He helped me get a great deal that I would not have got on my own. I’m super happy with this service, highly recommend!!

Flight Centre Hurstville
Flight Centre Hurstville

Thanks so much for taking the time to share this glowing review for Jason, we're so glad to see he's helped make your experience so seamlss for you!

rachel castucci 1 year ago

Fantastic experience: My experience with Alexandra was amazing! She helped make my euro trip so easy to plan and I was so stress free during the whole process. She was great communicating and always helpful when I had questions to ask, no matter the time or day. She recommended amazing places and also put me in the best spots hotel wise! If anyone needs a travel agent, I will be recommending her!

Flight Centre Hurstville
Flight Centre Hurstville

Thanks so much for this fantastic feedback, we love to see how Alexandra has taken such great care of your trip to take the stress of this situation for you!

Marco Auto 1 year ago

Fantastic experience: Catarina was very hope full she explain everything.

Flight Centre Hurstville
Flight Centre Hurstville

Thanks for your great feedback for Catarina, we love to see this!

Jennifer Hardwick 1 year ago

Fantastic experience: We have worked with Jason Dooley now on two trips: one for a large family group and one for a couple. On each occasion he has met all of our trip requests, offering ongoing support from enquires to pre-departure checks. His responses are timely and knowledgeable, and he always follows up - Jason’s work is awesome

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this awesome review for Jason, and how he used his expertise and experience to take such great care of your travels! Thanks for sharing, Jennifer

Rosemary Shapiro-Liu 2 years ago

Fantastic experience: Jason at Flight Centre, Hurstville offers rapid service and is realistic and knowledgeable. He's clear about what is possible and what isn't, let's us know exactly when he's available and when he's not, and best of all, had got us some great deals.

Flight Centre Hurstville
Flight Centre Hurstville

Thanks so much for this great shout out for Jason, we love to see that his expertise has helped make your booking so seamless for you!

Sue Menounos 2 years ago

Fantastic experience: I have to say, one the best customer service was from Jason Dooley. Is very knowledgeable and professional and goes above and beyond to help you.

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this feedback for Jason, and how he's used his expertise and experience to take such great care of your travels, thanks for sharing! :)

MiaO 2 years ago

Fantastic experience: Jason Dooley just made it all easy and made the unexpected happen! Thank you for your quick, knowledgeable and friendly service.

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this wonderful feedback for Jason, thanks so much for sharing!

Garry Willick 2 years ago

Fantastic experience: I am not normally one to leave reviews however, on this occasion I must reflect and provide positive feedback on the great customer service and the ultimate outcome resulting from that. I first contacted Flight Centre Hurstville and spoke with a gentleman by the name of Jason Dooley. Jason’s dedication to his customers and ensuring that all options and requests are made are available is second to none. Jason took the time to keep us informed and updated. Jason was always willing to help and provide all answers to any questions that were raised. Jason took the time to respond to emails remarkably quick. At no point was I left “hanging” and waiting. Jason is an absolute assest to the brand and I highly recommend anyone who may be planning a holiday be it big or small, to contact Jason.

Flight Centre Hurstville
Flight Centre Hurstville

Hi Garry, thank you for your amazing review and we're glad to hear that Jason provided the best level of service. ~A.C

edith cuizon 2 years ago

Fantastic experience: Jason Dooley, Flight Centre Hurstville, great job. Wonderful trip. Really well organised. Thanks so much. Top job.✈️

Flight Centre Hurstville
Flight Centre Hurstville

We love to see this for Jason, thanks so much for taking the time to share your kind review :)

An82 K 2 years ago

Negative experience: Rude service! Do not recommend! Quite disgusting when you call Flight Centre and they say come down in an hr and then your there waiting for an hr patiently in a line to be told no we are not serving you even though you were next in line. The bloke Jason was horrible just cos your having a bad day you don't need to be rude to others and take out your frustration. I have been to this place several times before and it was pleasant but never AGAIN!

Ria Antonia 2 years ago

Negative experience: Called Hurstville office and was rudely told she couldn’t answer a simple question unless I came in store cause she was too busy. Yeah, I won’t be coming in

Kelvin Li 2 years ago

Fantastic experience: I have booked many trips before with different travel agents and I must say the travel agent Jason Dooley from Flight Centre Hurstville is truly one of the best agent! He is very knowledgeable and professional. And I have had the pleasure to book my trip with him. For example of my recent overseas trip, Jason has went above and beyond for myself and my son! We thank you very much for all your work & dedication to make this trip happen! And I highly recommend Jason Dooley from Flight Centre Hurstville to my family & friends!

Piyush Sinha 2 years ago

Fantastic experience: Excellent care and service. Happy to go out of their way to assist

Joseph Sakr 2 years ago

Fantastic experience: I was provided with Excellent service. Both Jason and Lauren went above and beyond to accommodate my flight changes and ensure that I had a smooth and efficient booking process.

Flight Centre Hurstville
Flight Centre Hurstville

Thank you so much for taking the time to let us know how great your experience with Jason and Lauren was- we know that would have loved helping you.

Shirsa Dutta 2 years ago

Positive experience: Very fast and quick service

Remon 2 years ago

Fantastic experience: Jonathan English from Flight Centre Hurstville provided exceptional service in booking our honeymoon. He was knowledgeable, attentive, and went above and beyond to customise our itinerary. His recommendations made our trip memorable and special. Highly recommend Jonathan for anyone in need of an outstanding travel agent. Thank you, Jonathan!

Falanisisi Faleono 2 years ago

Fantastic experience: Totally unbeleivable best service....Ms.Katerina served us twice an she has me an my wifes big 10 for both our visits.She has patience an has never rushed to get rid of us to serve another customer,well respected staff member,who listens an satisfies all our requests.Every detail very well explained an easy to understand.Very genuine an not the lazy type to go back an forth to make sure we are served well.Thanks again Ms.Katarina an thanks Hurstville for proving that your the best place with the best service.Thanking you all an God bless.

Ben Milgate 2 years ago

Negative experience: My partner and I attended Flight Centre Hurstville to enquire about cruise ship options… When we arrived, there were three customer service representatives and no customers to be seen. The attitude we received from one of the customer service representative was unhelpful and quite degrading to say the least. We admittedly had not booked in an appointment but from past experiences have been told that they were busy however was happy to book in a future appointment or asked politely to come back at another time. He made us feel guilty and vented his own frustration about his current work stress in which we felt uncomfortable and felt as if we were an inconvenience to him. We understand how stressful work can be, especially post COVID but we feel as if this behaviour was not warranted. It is a shame because we have rated this flight centre 5 stars previously for really good customer service.

Alfred Borg 2 years ago

Negative experience: What a rip off

Dani H 2 years ago

Fantastic experience: Love the service.

gloria rennert 2 years ago

Fantastic experience: Once again Katerina in the Hurstville centre has sorted out my flights. I just love going back year after year to this wonderfully caring, efficient lady.

Vika 2 years ago

Negative experience: The lady orange/red hair is very pushy and abrupt.

Yoshi MA 2 years ago

Fantastic experience: I recently visited several Flight Centre stores to inquire about a booking and because they were charging booking fees ($49 per person), I decided to book my trip online to avoid these fees. However, I soon realized the convenience of having an agent handle everything for me when I needed to make a small change to my itinerary. The process of calling the airline, hotels, and travel insurance to change the dates was extremely time-consuming and frustrating, taking over 12 hours in total. After this experience, I understand the value of Flight Centre's service fees and will definitely book with an agent next time to save myself the headache of handling everything on my own.

medhat tawfik 2 years ago

Negative experience: Very bad experience, I visited Hurstville branch with my wife at 3:20pm and found the door half closed. The trading hours are 9-5pm on Saturday. We went in and a gentleman ( I call him that because I didn’t use to be rude to anyone) started shouting and instructing us to go out in a very rude manner. I’ll never go back and I don’t recommend anyone to deal with those rude people . I gave them one star to be able to post but they don’t deserve it.

Alex Cary 2 years ago

Negative experience: My wife and I went to flight centre Hurstville today to enquire about flights to Europe and for some honest help regarding our honeymoon booking that we unfortunately missed out on when we married last year. Was greeted by a lady with off red hair. My wife and I told her we are looking to travel to Europe and fly to Greece, Italy and London. Immediately she asked if we are booking today to which we responded we are enquiring with view to booking. She abruptly replied and indicated that she would not provide any advice unless we paid a non refundable deposit. I mentioned that this was the first I had heard of that, she replied that they no longer provide information to people because they can just go home and book it themselves. This was confusing as we were one of many to be served and there were 3 other groups being served at the same time by other staff members. I doubt that any of the other customers had paid deposits prior to receiving any information. We were made to feel that we were not genuine customers. Booking a holiday is an exciting and expensive experience and you can’t expect customers to pay non refundable deposits before even knowing what your getting yourself into. NOTE ***This review is strictly for the one staff member***

Jesse Caple 2 years ago

Fantastic experience: I was desperate for help from an expert and was fortunate enough to get just that. Katerina Dilvoi was so helpful and had my problems solved tout de suite. She went above and beyond to get the ticket I needed to make my holiday dream happen. Thank you Katerina and Flight Centre

Flight Centre Hurstville
Flight Centre Hurstville

We absolutely LOVE this kind of feedback for our team! So happy to hear that Katerina was able to help & make the whole process easy for your special trip! Have an amazing time!!

Rani Cantore 2 years ago

Negative experience: I don’t typically leave reviews unless they’re positive, however I feel as though I’d be doing a disservice to anyone who walks through the doors of Flight Centre Hurstville and is expecting adequate service. Upon entry I wasn’t greeted by any of the five staff present, despite being the only person in the entire store; and instead had to walk up to a staff member and ask if I could grab her assistance to sort out my travel credits. The staff member (and a Senior Travel Specialist to boot) begrudgingly agreed and began lecturing me on how my trip needed to be completed by today’s day. I explained that the airline had agreed to extend these dates and had details printed to share with her, but I was no match for her stubbornness. Her lecture turned patronizing very quickly. She began circling a number on my printed sheet, telling me that I need to come back with a “ticket number that looks like this” otherwise she can’t help me. We weren’t issued tickets, so I knew this was garbage, but upon closer inspection the number she was circling was the Flight Centre 1300 number. As this point, I knew there was no point wasting my breathe so I got up and left. The interaction was hostile from the start and the service was nothing short of disgusting. Don’t waste your time, it’s easier talking to robots on phones than stepping foot in that place.

Flight Centre Hurstville
Flight Centre Hurstville

Hi Rani, I'm so sorry to hear about your negative experience with us. We know our teams are in high demand at the moment with the rapid reoccurrence of travel and post-pandemic staffing levels, but we'd absolutely love to assist with your travels! To use your travel credits, you will just need to visit the store that originally booked your ticket and put this into credit for you as they will have the details ready for you to use on your new booking :)

Effie Zammit 2 years ago

Fantastic experience: Jason is very helpful , organised a cruise for a group. He always informed of up-to-date info. Very informative and knew what he was talking about. Thankyou again

Flight Centre Hurstville
Flight Centre Hurstville

Hey Effie, thanks for this great review for Jason! So glad he could keep you updated & take care of your booking! :)

holliealice 2 years ago

Fantastic experience: I’ve booked 2 trips with Alexandra Mansour now and she has been absolutely outstanding each time. Alex went above and beyond for myself and my partner and ensured the best possible service for us. I will absolutely be returning to her for all future trips. Highly recommend!!

Flight Centre Hurstville
Flight Centre Hurstville

Hi Hollie, thanks so much for your great review! We love to hear that Alex & our team are going above & beyond for you! Have a fantastic trip, we can't wait to hear all about it when you get back!!

Sandra Leonard 2 years ago

Positive experience: I have dealt with Jason for many years now. He’s great at what he does best ,Travel bookings. No stress just tell what you want and it’s done..congratulation Jason I didn’t know you are the Manager at Hurstville. Well done!!!!

Flight Centre Hurstville
Flight Centre Hurstville

Hi Sandra, thanks so much for your great feedback! I'm so glad Jason was able to take care of your trip!

ANDREA SAM 2 years ago

Negative experience: My mum and I walked into the Hurstville Flight center at around 11.45  this morning and was surprised to be treated so callously even before we sat down! The lady in black ( as I don't want to embarras her and mention her name and I'm sure you have cameras) and I say lady because  I have better manners than her ..went off at us clearly letting us know that she was too busy with a pile of work to do( which she kept pointing to)...and that she was understaffed ( like that was my problem) and that she was certain she couldn't help us today even before asking us why we were there! Now we have already been stuffed around with the whole covid drama and refunds which we have been extremely patient about..and we only went back on the instruction of flight center in Martin Place to check on a credit status which they assured us was updated in the system. I must mention that when we went in on Friday to FS Hurstville  the young man was ever so helpful, fished out our details wrote down makes and numbers for us and referred us to Martin place who then rectified the problem and directed us to our local Flight center in Hurstville. And this is where we end up today. Simple courtiesies and customer service does not cost you anything neither does having patience and empathy towards your clients. She had no idea why we were there and how to direct or navigate our problem. She was rude and unhelpful talking over us and only just trying to let us know how she had too much to do! There were 2 other clients being attended to by the other two staff. You would think flight center would do everything in its power to train their team about the important things..customer service. There is ALWAYS a better way to talk to your customer and resolve simple issues...and if she was having a bad  day ..sorry but don't bring it to work and take it out on me! All she had to do was to smile,  talk nicely and try and help. All very simple to achieve..that way even if she couldn't have helped us I would have walked out happy. I came in there all positive and happy and left rattled!

Flight Centre Hurstville
Flight Centre Hurstville

Hi Andrea, I'm so sorry to see that this was the experience you and your mum had in store with us. It's certainly not how we want any of our customers to feel when visiting any of our stores. If you would like our Customer Relations team to look into this matter further for you, their contact details are available on our website.
http://travl.to/6265divrv

Geordie Neville 2 years ago

Fantastic experience: I had the pleasure of organising a UK trip with Thomas Northrop, from start to finish he has been absolutely fantastic to deal with, from organising our flights to making sure all of our insurance was in order. I'll be making sure to reach out to Tom for my next holidays.

Flight Centre Hurstville
Flight Centre Hurstville

Hi Geordie,
Thank you for this amazing feedback for Tom and his expert service in organising your trip to the UK. We look forward to seeing you again!

Isabel Staunton 2 years ago

Fantastic experience: Travel agent Alexandra Mansour is awesome! I have come to her multiple times & have always been exceptionally happy with her diligence, passion & consideration. Highly recommend!

Flight Centre Hurstville
Flight Centre Hurstville

Hi Isabel - Thank you for your recommendation of Alexandra and her expert and personable service - we love to hear it!

H Fan 2 years ago

Fantastic experience: I was so lucky to get great service from Ms Alexandra Mansour today. She was so patient and friendly to explain all the questions I asked. I would strongly recommend my friends to see her in future. Bu Qin Zhang

Flight Centre Hurstville
Flight Centre Hurstville

Hi there - Thank you for acknowledging Alexandra's friendly and expert service and recommending her. We look forward to seeing you again!

Mark Battison 2 years ago

Fantastic experience: I have been dealing with Tom who has been amazing. Some of his colleagues were a little rude when I spoke to them but Tom was always polite, professional and very supportive - despite being under huge pressure of work. Highly recommend Tom for any travel help you need.

Flight Centre Hurstville
Flight Centre Hurstville

Thank you for the kind words Mark! We are sorry to hear you felt some of our staff were rude, but we are glad you had such a good experience with Tom.

Casey Cheang 3 years ago

Fantastic experience: I had quite a complex flight path to book for my mother in-law and Tom assisted me with this. He was very patient and diligent at helping to find the right flights for her :-)

Flight Centre Hurstville
Flight Centre Hurstville

This is wonderful to hear Casey! We are glad Tom was able to help make planning your flight easier and less stressful for you. Thank you for the kind words.

Sammy Ibrahim 3 years ago

Fantastic experience: No better person to book a holiday with then Jason. From start to finish he was an absolute gentleman who did his best to find best pricing, organise the itinerary in the best possible manner and was accountable and there to support even after taking payment. I contacted Jason from Europe a few times needing assistance and he was there to help at all times of the day and night. The first and last person I ever book a holiday through, thanks again Jason will be in touch soon to book the next trip.

Flight Centre Hurstville
Flight Centre Hurstville

Hi Sammy - Thank you for acknowledging Jason's professional and expert service, and how amazing it was that he was also able to go above and beyond assist you while you were on your holiday! At Flight Centre we aim to please, and look forward to seeing you again.

Douglas Carvalho 3 years ago

Fantastic experience: I was fortunate to deal with Thomas Northrop and found him courteous , responsive and most helpful. He heard what I had to say and was most empathetic. He helped me find a flight to bring home my daughter and son after they had to cancel their flight for medical reasons. He acted promptly and followed up with all my requests. I would highly recommend Thomas and wish him well in has career in travel. Many thanks again Thomas. Cheers

Flight Centre Hurstville
Flight Centre Hurstville

Hi Douglas, thank you so much for taking the time to share your experience - we really appreciate it. It's wonderful to hear that Thomas was able to help you find a flight for your son and daughter.

Jakub Jarząbek 3 years ago

Negative experience: Absolute rubish experience. rather then selling the tickets, those guys can't sort out anything else. I had my flight cancelled/postponed and been avised to go by myself to airport and sort it out because "they don't have it in system/they can't contact airline/". What a joke. What's the point of booking a trip through the travel agency if I have to sort everything out myself? I end up going to the airport and solving the issue myself... and waited just 7 hours from there for my flight. I failed a complaint about this helpless and rude service 2 months ago and no one ever got back to me. I also got travel insurance which I had to use as I had an accident. After coming back and lodging the claim, guess what - no one got back to me. What an absolute joke of a company.

Flight Centre Hurstville
Flight Centre Hurstville

Hi Jakub, we're so sorry to see that this was your experience with us - it's definitely not what we want for any of our customers. If you would like to provide further feedback to our Customer Relations team, they can be contacted via the form on our website.
https://help.flightcentre.com.au/s/article/contact-us-au#Feedback

Joe Azrak 3 years ago

Fantastic experience: Great service by Jason, he booked for my family a trip to Turkey and Middle East. The prices that he booked for me are the cheapest as I couldn't find the same price myself. Thanks Jason

Flight Centre Hurstville
Flight Centre Hurstville

We're so glad that Jason was able to help you book your trip, Joe! Enjoy your time in Turkey and the Middle East with the family.

rex munt 3 years ago

Fantastic experience: although sarah was new, she was amazing, polite and courteous

Flight Centre Hurstville
Flight Centre Hurstville

Hi Rex - Thanks for putting in a good word for Sarah. I'm sure she'll appreciate it and is looking forward to assisting with your next trip!

Naomi G 3 years ago

Fantastic experience: Jon helped me booked flights recently. He has amazing customer service and is very responsive to emails. He assisted me with changing flight dates and answered all of my questions. I would highly recommended booking your next holiday with Jon from Flight Centre in Hurstville. Amazing service!

Flight Centre Hurstville
Flight Centre Hurstville

Hi Naomi - Thank you for putting in a kind word for Jon and for acknowledging his prompt and expert service. We look forward to seeing you again soon!

Shelle Kearney 3 years ago

Fantastic experience: Tom was so easy to deal with, I knew exactly what flight I needed to get on, but he efficiently processed everything for me within a matter of an hour. Very impressed with his service.

Flight Centre Hurstville
Flight Centre Hurstville

Hi Shelle,
Thank you for this great review, and for acknowledging Tom's expert and speedy service! We look forward to seeing you again.

Joy W 3 years ago

Fantastic experience: Daniel gave us good service and was very helpful in helping us book our next holiday. Would definitely recommend!

Flight Centre Hurstville
Flight Centre Hurstville

We're so glad to hear that Daniel was able to help you out! Thanks for sharing and enjoy your next holiday.

Helen Makis 3 years ago

Fantastic experience: Great service. Ask for Linda she's amazing

Flight Centre Hurstville
Flight Centre Hurstville

such lovely feedback Helen, we know Linda will really appreciate it!

Thi Huong Vu 3 years ago

Fantastic experience: Thank you very much Ms Katerina. I highly appreciate it. Your job is very valuable to me. Your customer service is wonderful.

Flight Centre Hurstville
Flight Centre Hurstville

This is so lovely to see, thanks for passing on this feedback.

amrit naga 3 years ago

Fantastic experience: Jason seems to be so quick, responding and helpful all the time. I wish I could give more stars.

Flight Centre Hurstville
Flight Centre Hurstville

We're so lucky to have agents like Jason, thanks for sharing your experience, Amrit!

Jo 3 years ago

Negative experience: I'm still waiting for speak to someone terribly

Flight Centre Hurstville
Flight Centre Hurstville

Hey Jo, sorry you are having trouble getting in touch with us. Your best option would be to pop in-store and ask us about making an appointment.

Hana M 3 years ago

Fantastic experience: I had an emergency in the UK and had to fly at short notice with unsure return date. Katerina was absolutely outstanding in helping me navigate bookings, covid advice, returns and everything in between. I can't thank you enough for your amazing service. I will be singing your praises highly! A million times thank you!

Flight Centre Hurstville
Flight Centre Hurstville

Hi Hana, I'm so sorry to hear that your travel didn't go according to plan but I'm glad that Katerina was able to help navigate these changes for you. We're so lucky to have her!

Ian Gomes 3 years ago

Fantastic experience: Excellent customer service definitely 5 stars I even had some chocolate the staff lady was very helpful & friendly I highly recommend

Flight Centre Hurstville
Flight Centre Hurstville

Hi,
We aim to please! Thank you for your kind words and your 5-star recommendation.

Monique Gomez 3 years ago

Fantastic experience: Had an amazing experience at the end of 2021, we had very last minute plans to travel to Scotland as their borders opened up. Jason was able to book us tickets very quickly and also assisted us with every question regarding covid19 travel protocols, he had every document we needed to travel listed and linked us to all the right places. We were able to navigate a really difficult travelling situation with extreme ease and make it to see family in time for Christmas. Once again a quick trip organised, domestically this time to Brisbane in two weeks and we went straight to Jason knowing he would be able to help us out. He had our tickets organised ASAP and we're all booked and ready to go! We will probably continue getting in touch for all travel plans in the future!

Flight Centre Hurstville
Flight Centre Hurstville

We're so glad you had Jason to help alleviate some stress Monique. We know he would have been so happy to help and will appreciate these kind words.

Ashmith Ismath 3 years ago

Fantastic experience: Thanks alot katerina for your help today with my travel arrangements. 5⭐️

Flight Centre Hurstville
Flight Centre Hurstville

Thanks for sharing Ashmith! This is wonderful to hear. Happy travelling!

Eva Resende 3 years ago

Fantastic experience: Excellent customer service from Katerina!

Flight Centre Hurstville
Flight Centre Hurstville

Thanks for the kind words Eva!

khaled Nasser 3 years ago

Fantastic experience: very good service, the made the booking experience great and easy.

Flight Centre Hurstville
Flight Centre Hurstville

So wonderful to see Khaled, thanks for the kind words.

Javed_mate 3 years ago

Fantastic experience: Friendly and efficient team members.

Flight Centre Hurstville
Flight Centre Hurstville

Thanks Javed!

Hair Valley 4 years ago

Fantastic experience: Very happy with customer service and special thanks to Tanzina. She is very helpful, professional service and friendly person. Highly recommend to Flight Centre Hurstville.

Flight Centre Hurstville
Flight Centre Hurstville

Thanks for this fantastic feedback Hair!

Deb Coe 4 years ago

Negative experience: I've had nothing but good and efficient service from the friendly staff at Flight Centre. However, when I returned last weekend to question the incorrect flight ticket I had been issued I felt I didn't get a satisfactory answer. 5 nights prior to flying to Adelaide I decided to check my ticket and to my surprise discovered the ticket dates, time, and flight details were all incorrect. It caused me some concern so the following day I returned to Flight Centre to clarify my flight details. I was informed not to worry, " it's just a typing error". As all the ticket details were incorrect except for my name I feel it was a gross administrative error. It caused a lot of angst and I don't understand why when all the initial details of my flight were correct, the ticket I returned to collect was grossly incorrect. It wasn't a typing error.

Flight Centre Hurstville
Flight Centre Hurstville

Hi Deb,

Sorry to see this was your experience booking with us.

f you'd liked to make an official complaint, you can call our Customer Relations team on 1800 117 747 or email [email protected]. They’re available Monday to Friday 9:00am - 5:00pm AEST.

Rosie

Ray Graham 4 years ago

Fantastic experience: Hi, I wanted to thank FlightCentre for arranging my third trip to Vietnam with absolute success. Especially to thank KATERINA DILVOI. It is because of her I keep coming back to the Kogarah shop, even though I have moved from Kogarah to Campsie. And now the Kogarah shop is no more, and Katerina has moved to the Hurstville shop. Highly recommended from me. Warmest regards, Ray G.

Flight Centre Hurstville
Flight Centre Hurstville

Hi Ray,
Thank you so much for taking the time to leave this lovely review for Katerina, we're very lucky to have her on our team!

fadia s 4 years ago

Positive experience: Like all other Coles.

Danny L 5 years ago

Fantastic experience: The manager, Jason Dooley, has the best customer service and professionalism. I would highly recommend him to anyone who wants flights and other services. Even in this tough time of COVID-19, his communication is on point and is willing to help you in any shape or form. I would give 10 stars if possible. 100% going back to this store.

Bok Szirt 5 years ago

Positive experience: Like most flight Centre good service , very helpful, no pressure.

Mustafa Ebrahimi 5 years ago

Fantastic experience: I'd like to give a shoutout to the lovely Nouha at Flight Centre Hurstville. I needed to book a last minute holiday to the US over Christmas break. With limited options from my end, Nouha was able to organise an excellent package well within my budget. As a result, I ended up having one of my best ever holidays. Thank you, Nouha and the team at Flight Centre Hurstville.

Jeremy Malis 5 years ago

Fantastic experience: Ms El-Arja was pleasant, extremely helpful and found us an exceptional deal. Thanks very much!

nadine ibrahim 5 years ago

Fantastic experience: Nouha is amazing, very friendly, knowledgeable and extremely helpful. Booking the trip through her was a very smooth process. would definitely go through her again for any future travels. Appreciate the great service.

Helen Smith 6 years ago

Positive experience: I have found the staff very pleasant & especially Tanzina she has been very helpful with my bookings. Cheers, Helen

Masiath Monuja 6 years ago

Fantastic experience: We booked our holiday with Tanzina and had a smooth-sailing and extremely pleasant experience. She was very cooperative and patient the whole time. We appreciate the fantastic service!

George Ionides 6 years ago

Positive experience: A great experience

Rita Dinky 6 years ago

Positive experience: Always call in if in the area to get travel mags

Sonya Kinsey 6 years ago

Fantastic experience: Angela from Flight Centre Hurstville helped me arrange an amazing holiday in Europe. Everything was exceptional, from the flights and accommodation to the tours. The whole planning experience was great, and Angela was very efficient and responsive.

ashley dooling 6 years ago

Fantastic experience: Would highly recommend Jason for booking anyone’s next trip. He’s fast, efficient and goes out of his way to help you even after hours. Never have to worry about a thing when he’s organised our trips.

Allan Whitham 6 years ago

Fantastic experience: We have dealt with Nicole, what a pleasure to have such a lovely competent young woman arrange seemlessly our trip to Europe this coming July. Nicole is on the ball every thing we requested was sorted with a smile. We could not have asked for better service anywhere. Good on you Nicole

Elizabeth English 6 years ago

Fantastic experience: Louis Fok has helped us plan and organise many trips. He is friendly, calm, efficient and helpful. Louis is all about customer service, and this is evident in his professional and courteous manner. He will always 'go the extra mile' to assist in any way he can. He is an excellent Travel advisor and an asset to Flight Centre.

Cel ARCIBAL 6 years ago

Fantastic experience: Nicole was the person that helped us with our trip to Europe earlier this year. She is friendly and informative. Her suggestion to go to Edinburgh paid off as that was one of the highlights of our trip. She arranged all our hotels and they were in great locations. She suggested activities/ highlights to do also which was great as we had no idea. During our holiday we realised we didn’t arrange a transfer from Gatwick airport to a London hotel so we contacted her and even though she was on holidays herself she arranged one for us. I would definitely recommend her to our friends and family. She will go above and beyond for you.

Emilia Markovski 6 years ago

Fantastic experience: Booking countless holidays has been a breeze thanks to fabulous customer service from Laura. Very efficient and always suggests great travel options including flights, accommodation and tours. What is particularly impressive is her quick response to any issues faced whilst abroad. Whenever I call in to her wonderful service, I know that I will be satisfied. The go-to person at Flight Centre Hurstville!

Phillip Fotiou 6 years ago

Fantastic experience: Angela was very helpful when helping us book for a cruise! Will 100% go back to book my next holiday

Isabella Goodman 6 years ago

Fantastic experience: Great assistance from Nicole. Always quick to reply with great deals and information about my trip. Very honest with her opinions and willing to alter my trip details to fit to my personal requirements. Couldn't recommend more :)

Gregor Vogel 6 years ago

Fantastic experience: Great assistance from Jason putting our US itinerary together. He was super quick and efficient and managed to get us great prices for our trip! Can highly recommend to reach out to him for help with your next trip!

Dragana Sapcas 6 years ago

Fantastic experience: Tanzania was professional and catered to all our booking needs . We recommend Flight centre .

John Afflick 6 years ago

Fantastic experience: Big thanks to Sabrina Crocker (Flight Centre Westfield Hurstville) for assisting my wife and I develop an itinerary for our trip to Europe. We had some ideas in mind but no firm plan. With Sabrina's knowledge and suggestions we are now looking forward to a great adventure. Thanks again Sabrina.

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