Greyhound Australia, Brisbane Travel Centre

Negative experience: WORST SERVICE IN THE PLANET! YOU ASK THE PASSENGERS TO BE 20 MIN BEFORE DEPARTURE TIME. WE HAVE BEEN WAITING 45 MINUTES AFTER SCHEDULED DEP. TIME AND YOU STILL ASKING TO WAIT ANOTHER 15 FOR SOMEONE WHO IS LATE. MY ACOMMODATION CAN WAIT FOR ME UNTIL CERTAIN HOUR ONLY AND CLEARLY WE ARE NOT MAKING IT ON TIME BEFORE THAT. YOUR STAFF SAID I HAVE TO SORT IT OUT BY MYSELF AND YOU CANNOT DO ANYTHING IN CASE I LOOSE MY ACOMMODATION AND BASICALLY IF I SLEEP ON THE STREET IS MY PROBLEM. IM COMPLETELY UPSET ABOUT THE LACK OF SOLUTIONS, PEOPLE WHO IS ONE HOUR LATE SHOULD MISS THEIR TRIP, NOT THE REST OF THE PASSENGERS WHO ARRIVED ON TIME AND HAVE THINGS ALREADY PLANNED. COMPLETELY AWFUL SERVICE, I RATHER TRAVEL WITH AN UBER AND PAY EXTRA THAN TRAVEL AGAIN WITH THIS TERRIBLE COMPANY. I HOPE YOU HAVE THE DIGNITY OF EITHER FIND A SOLUTION OR REFUND ME FOR THE TRIP SINCE I HAVE TO PAY FOR ANOTHER ACOMMODATION BECAUSE OF THIS. I SERIOUSLY EXPECT A SOLUTION AND NOT ONLY A 'WE ARE SORRY' FROM THE STAFF.

Fantastic experience: Great service

Fantastic experience: I took a bus to mt isa which was a very long drive from Brisbane. The drivers were friendly and helpful and we had more then enough stops for meal breaks and to stretch our legs. The bus was clean and comfortable. I had a pleasant experience. Thank you

Positive experience: Fine

Fantastic experience: We had a great trip and our driver Brendan was wonderful.

Negative experience: Bus from Brisbane to Toowoomba made an unscheduled stop in Gatton (no mention of this in the ticket or booking online. And no mention in the terms and conditions). Bus left Brisbane late and arrived in Toowoomba 35 minutes later than scheduled. Just go with Murrays

Negative experience: Created an account just to leave this review. Booked a bus from Bundaberg to Toowoomba, and I was told I would arrive at Roma Street, Brisbane, and then connect to another service to take me to Toowoomba. The bus to Brisbane arrived late (which was avoidable) and, as a result, the connecting bus left without me. Tried to discuss the issue with a lady behind the counter and she was dismissive. Gave me a number to call but it was pointless. So, now I’m stranded in Brisbane for hours and this company couldn’t care less. 0/10, would not recommend. Better off going with their competitor, Murray’s.

Fantastic experience: They were great. Got my grandson to me safe and happy.

Negative experience: No staff to talk to. when female staff member was in she told me to go to Murray's both my ticket send greyhound

Fantastic experience: An enjoyable experience that was so comfortable and relaxing that I slept through the whole journey.

Positive experience: Service itself is good although tighter rules need to be introduced to avoid multiple people on phones and general discourtisy with noise especially at night when some people have been picked up from Cairns and people board at another town further on and cause excessive noise problems while other passengers were trying to sleep!! Driver take charge may be an option! Greyhound still the best distance bus service even though we won't get on one again.

Fantastic experience: Was great no stress went from Yamba to surfers Nice bus driver love greyhound

Negative experience: They didn't let me know they'd cancelled my trip on the Dec 23 and won't return the money

Fantastic experience: Great travel and comfort

Fantastic experience: When going to the Gold Coast, take this. 20 bucks.

Fantastic experience: Well run ,up to date info from staff ,more seats and a refreshment place would be nice in the future.

Fantastic experience: Not much to complain about!

Fantastic experience: Cheap

Positive experience: New, neat and clean. Not very cozy but that's okay for a bus station.

Fantastic experience: Good, clean hostel... Great for relaxing by the pool as well as partying in the bar with good events. All in all well organized and convincing

Fantastic experience: Comfortable journey!

Fantastic experience: Very helpful staff and security guard made things nice and easy.

Positive experience: Nowhere to pick people up

Negative experience: The bus arrived 30 minutes after the scheduled departure time without any audible or visible announcement being made to the passengers waiting. The bus is covered in advertising limiting the view out the window. Should’ve gone with Murrays: similar frequency and same price.

Fantastic experience: Such a good way of traveling from one city to the other! I enjoyed every rode on the greyhound because of all the friendly bus drivers! Some of them were joking all the time, some just gave us some good information about places but all of them were just nice and seemed to have fun in their jobs! Please do not hesitate to book a ticket with the greyhound!

Fantastic experience: Great service

Positive experience: Enter through the Roma Street station, walk through the gates and walk straight through. Take lift or escalator to Level G and there you have the coach bus stops. Not the most straight forward on Google maps but there are always staff around so ask if you feel unsure. Arrive 30min early incase you get a bit lost :)

Fantastic experience: Timely service

Fantastic experience: Very economical. Friendly drivers. Comfortable coach.

Fantastic experience: Pretty easy to book, and it's very handy that you can charge your stuff.

Positive experience: Stressful experience (im vision impared). Staff were very inconsistant in their service but the journey itself was comfortable enough.

Negative experience: I am currently travelling up the east coast and I have used greyhound for the majority of my travel. Whilst travelling with greyhound I have found the regularity of the busses to be fantastic. I have also enjoyed the bus WiFi and the seat chargers. What I have found really disappointing with the greyhound busses so far have been the drivers. Most of the drivers I have come into contact with have been extremely rude and unkind to me. When I travelled to Sydney from Melbourne the driver held his hand up to me when I asked a question to check when the first stop was and refused to answer. This made me feel really sad and uncomfortable for the rest of the journey. I have come into contact with drivers who have shouted at passengers, thrown luggage on and off the busses and made inappropriate comments and jokes. I hate catching the bus now because of this. I feel the customer service from the drivers has been terrible and has made me feel like I am an inconvenience.

Positive experience: I had trips from Toowoomba to Australia Zoo and Australia Zoo to Sydney which both stopped in Brisbane. Great service and bus drivers each time. Clean bus and friendly people. Great price for traveling around state or country. I will be using Greyhound again for my travels here in Australia and in The States.

Fantastic experience: Great service

Positive experience: Very good service between Brisbane & Noosa

Negative experience: Good quality

Negative experience: Still the same as years ago nothing has changed

Fantastic experience: The drivers are super friendly and make your trip interesting.

Fantastic experience: Bus.

Negative experience: Very stark inside, no atmosphere. Probably will be better when the building programme is completed.

Fantastic experience: Very professional

Fantastic experience: Always a safe drive! Thanks

Positive experience: Excellent service - best bus trip I have ever had.

Negative experience: CLOSED Has relocated from the old Brisbane Transit Centre to the other side of Roma Street station, between platform 10 and the Roma Street Parklands.

Fantastic experience: Love it don't have the drama of parking and traffic

Positive experience: Murray's Buses looked after me just fine.

Positive experience: Great drivers, service and reasonable prices. Final destination normally earlier then estimated time. USB charging at every seat. Only downside no toilets on bus.

Negative experience: Bus one hour late leaving Toowoomba, staff didn't tell us until we asked - people late for airport, I was late for a specialist appointment in Brisbane.

Negative experience: #STEAMSquad is being held again in Chinchilla and Tara in Term 3. Registrations open at 9am Monday 22 July. Mark it in your calendars folks, spaces fill quickly!

Fantastic experience: Easy access to take bus service to other cities from GC.

Negative experience: On bus 14 6 19 No indication on stop 125 that it was Connection to Noosa very confusing with bus arriving 1.15 .No phone no on letter received if help needed. Tell customers busstop is in street not in transit lounge.

Positive experience: Iv moved box's and bags with grey hound. Never had any issues and reasonable price

Fantastic experience: Screaming for an upgrade

Fantastic experience: Drivers are all really friendly and trip from Byron to Brisbane was quick and trouble-free! I enjoy travelling with this company. However.. we were at the bus stop when a different bus to Brisbane via Gold Coast was leaving (think it was the dog father bus) and I thought the driver was actually pretty rude to the passengers. A shame as all the other ones I have come across have been lovely and friendly

Fantastic experience: For couch ok.

Positive experience: Drivers were lovely, staff a bit rude in Brisbane, preoccupied.

Fantastic experience: Love them

Fantastic experience: Transfer Station

Negative experience: My niece from overseas booked a round trip Byron - Brisbane. On her trip back to Byron she realised she booked another Byron to Brisbane ticket. Greyhound refused to refund on a very obvious error. She bought another ticket but it is twice the time (4hrs) to get to Byron. I asked on her behalf if this is refundable as I can just drive her there. Greyhound refused to refund again. I asked if they can at least give a discount for her ticket which is $10 more than the original 2hr trip. Again they refused and has offered to consolation for a simple oversight. There has been no empathy whatsoever. I will never recommend greyhound to anyone ever again. Terrible lack of customer service

Fantastic experience: Comfy and roomy. Great way to travel and see Oz

Fantastic experience: The staff are always helpful and opening hours are quite long which is good if you need help before your journey at 7:15am

Fantastic experience: If you want cheap efficient travel, amazing. Show up check in and you're on your way.

Fantastic experience: Good Service..

Negative experience: Their timetables have no relationship with reality. On average at least 30 minutes late. Booked a coach from Gold Coast to Brisbane Airport today, should have known better. No help at all from greyhound staff, didn't even announce the coach was late. Had to take an Uber from Roma Street to the Airport. I guess they might be OK for a backpacker who doesn't care too much, but not for time sensitive issues like a flight.

Positive experience: Roma Street is undergoing renovations, so everything has been stripped back to nothing

Positive experience: Such a shame they are tearing it down... A well known city icon

Fantastic experience: Now no food outlet's

Fantastic experience: I don't usually travel by bus but,I though this time I like to do something different so hope on bus call premier I enjoy it met few people so some towns not bad at all and the drivers friendly and kept us safe and I don't know how they do it is long hours and to be to focus on driving!I'll take my hat to them,and their keeps their jobs,good on u guys!

Positive experience: The coach terminal is on the 3 floor!

Negative experience: I was traveling with Murrays.

Positive experience: Have USB ports. And Toowoomba to Brisbane bus comes every hour. Super fast. And decent price.

Fantastic experience: The bus was nice but our bus driver talked the entire time about anything and everything. Wasn't a paid tour so I don't know what that was about.

Fantastic experience: Although the ticket price is high, it is very convenient to travel to various cities, and there is free Wi-Fi. You can purchase tickets directly online and just show the electronic ticket when boarding.

Fantastic experience: Great service and bus was on time.

Fantastic experience: Excellent service excellent bus

Fantastic experience: I got on the bus in Brisbane heading to Sydney.. and I really had fun with the female driver named Kate! Great, funny, and sociable! She explained everything and kept us company..

Fantastic experience: Very comfortable, reasonable price.

Positive experience: Comfortable, value for money, reliable service.

Fantastic experience: Really good

Fantastic experience: Easy to handl and a really good way to go with! When you stay long in australia thake the ticket like me for 45 days or more or less because you can go up and down when ever you like to. It is easy to book your tripp on your own and the bus drivers always nice to you and help you to go there where you lile to or to reach the hotel/hostel. If you take the night bus you have enough space and recharge points on your seat for usb. You also meet many people who go to the same place and make the same thi ks like you to have an nice tripp togheter.

Positive experience: Nothing wrong with Greyhound bus, but the whole travel centre needs a cleanup and a coat of paint. It's as old and grubby as Inala is. Not a great image for anyone out of state and passing through.

Positive experience: Great trip, good service

Fantastic experience: Free wifi. Good seats, charging stations for everyone. Clean and air conditioning.

Positive experience: Not much cleaned

Fantastic experience: Wonderful and pleasant coach Service

Positive experience: I booked a bus from Surfers Paradise to Byron Bay and from Byron Bay to Roma st, Brisbane. I got to the destinations a lot faster than expected, so it was pretty good. BUT, ＢＵＴ, the inside the bus was FREEZING. Especially on the way back from Byron after swimming at the beaches all day, the air-con was killing me. I don't know if the cold air was going to the driver's seat or not but I couldn't believe he thought that that freezing temperature was fine with all the passengers. Also, the bus from Byron and Brisbane didn't have Wi-Fi even though they said it did.

Fantastic experience: Cool

Fantastic experience: Amazing

Fantastic experience: Excellent service - very helpful staff

Negative experience: Greyhound and Murrays go at the same times. How stupid is that, space them an hour apart would be a good idea.

Positive experience: Well, I have say the truth! No very impressed by whatever I see so it bit old and grey! Just like the it hasn't change a thing since the day builded! Inregarding to the service system it just as old as the building so it operated by the people who has been there for all their life so no much positivity and friendly in the service provided so not expecting too much from it just the basics transport transaction! No much too say and they need chage in everywhere to make it a better place to present Brisbane to the people who visit here But they certainly no represent the city of Brisbane! So don't get dispoint!

Positive experience: Average company .. the guides on board were rude and unhelpful . In fact u would call them downright rascist . The instructions on the bus were unclear. The bus dropped us off 10 mins from our hotel, saying u can walk back to yr hotel. The seat which I was sitting on was broken with no replacements.. Greyhound, you are in the customer service business. If this is how yr employees treat their customers u won't have too many left. We were on gold coast to Brisbane to Steve Irwin zoo yesterday . Check the people concerned and take action.

Fantastic experience: Excellent

Positive experience: It's a pretty disorganised bus depot, primarily utilised by backpackers going around the country. But it works.

Positive experience: Terminal lounge is very glum and not enough seats, leaving many travellers sitting on the ground throughout the area. Cafe has average coffee and good pre-made hot foods. Bathrooms are disgusting, the stench and visible unsanitary made me just wait for the next bathroom off the bus. The bus' have USB ports however they offered very minimal power (I gained 5% charge on my phone the whole time) there was wifi on my bus but I resorted to using my own data since it was incredibly slow. Interior of bus is cleaned and aircon, smooth ride ok value.

Fantastic experience: This is the only one public transport I use to go to Brisbane. Awesome service.

Fantastic experience: kind person

Positive experience: Suggest parking in a side street near by or uber... parking is expensive. Was picking someone up today and was nice and easy and very helpful staff on at the desk.

Fantastic experience: from Roma st station to surfer paradise on a Sunday coach. fantastic.

Positive experience: Small seating area in bus terminal, good customer service, kept updated on our service, quick transition on to the coach. Easy.