Best & Less Travel

Fantastic experience: We had several iterations and changes to our plans to India and few other countries. Gurdeep Singh from Best & Less Travel was just amazing! He navigated through all of our complex requirements and got us the best deals. He was very professional throughout our 2 month journey through bookings and had a wealth of knowledge that helped us a lot. We will continue making our travel bookings with Gurdeep and highly recommend him at Best and Less Travel.

Negative experience: I called this afternoon to get a quote for flights to Fiji. I spoke to a very disinterested woman who seemed like she did not want to do her job. I was put on hold for 30 mins plus with no resolution. She did not even ask for my name or contact info in order to send me a quote. The quality of service has really diminished at this travel energy.

Fantastic experience: I have recently booked international flight tickets, hotels, transfers and trips with Best & Less Travel, I had to amend the family travel plans a few times but the travel agent was EXTREMELY PATIENT with me and she had gone above and beyond in delivering the best outcomes and best customer services possible. I would not hesitate to recommend Best & Less Travel to anyone who considers any travel bookings.

Fantastic experience: Thank you for your excellent service, Parul. Your help with the travel plan was invaluable. We will definitely use your services again in the future.

Fantastic experience: I cannot recommend Rose enough! She has been an absolute pleasure to work with from the start. Not only is she incredibly hard working and honest, but she also went above and beyond to ensure every detail of our upcoming family trip was planned to perfection. We asked countless questions, and she always answered them with a smile, no matter how many times we reached out. Her passion for travel and dedication to her clients truly shines through. I’ll be happy to write another review after our experience with the airlines and guided holiday booking she arranged for us. Absolutely loved her service and highly recommend her!

Fantastic experience: Thumbs for Deepali for her help to get me tickets. For my enquiry she went above and beyond and answer my request. In terms of ticket price She gave me good price first place as compare to other travel agent. Her excellent work should be noticed by there Boss. Thankyou

Negative experience: Called this morning spoke to the guy about to book the fair and told me will get back to me about the price . Nothing for few hours then spoke to the girl she put me on hold and no response . I think business forget that there are thousand of options online to book a fair with competitive price and these days you can’t hang around your customer for simply giving a price quote . Booked my ticket through online with no issues and took only 5 min from someone else . All the best and hopefully you guys can speed up your process to deal with the customer as time is major thing for everyone these days .

Fantastic experience: Radha from Best and less travel is very quick to response your mail. She is cooperative and really helpful. My regards.

Fantastic experience: Gurdeep, who has assisted me a few times with my flight bookings to India and the US has extended phenomenal service. He is one who goes a second mile to make my travel as convenient, comfortable, easy and satisfying as possible. I call that professionalism at its best. I wish him the best in his career and life and I congratulate Best and Less Travels to employ people like him.

Fantastic experience: Excellent service. Was really impressed with the kind of after sale support they provided. Especially Neha, she was constantly following up and ensuring to get back with all required information when asked. Would strongly recommend to go with them.

Fantastic experience: Great agent takes time to give the deal.

Fantastic experience: Thank you Gurdeep singh . Its been 3 times so far i got my tickets issued by him. He is the best person you can rely on to get you best deal. I would definitely consider Best & Less travels for our future bookings and travel needs.

Fantastic experience: Good, team help you with the best options they have I been here a couple of times and had a good experience.

Fantastic experience: Very good service and offers were delivered by Abhijeet Sonawane. Best and less always offer good and cheap tickets than others. Appreciate their kind service!!

Fantastic experience: The staff specially gurdeep sir was very helpful in booking the tickets. Highly recommended to book your air tickets with best and less travel.

Fantastic experience: Gurdeep your Legend man. Very Professional.

Fantastic experience: Great service from Gurdeep Singh. Very clear and easy to understand. Pricing was competitive. Everything worked smoothly with no hidden surprises. Good communication. Will definitely use Best & Less Travel again. Ian Goodman

Fantastic experience: Highly reommend Gurdeep @ best and less travel! Quickest service with great prices!

Fantastic experience: Best & Less Travel is my best place to book my holiday tickets. I always book my tickets from Best & Less Travel, and also very helpful staff. I would like to thank best & Less Travel and also thanks to gurdeeb Singh who help me to find the best prizelove best & Less Travel ✈️

Fantastic experience: Best travel experience I had in my life! Thank you Gurdeep Singh! Definitely recommending to others!

Positive experience: Gurdeep from Best & Less travel has always been very helpful to me. Recommend speaking to him when you want to travel to South East Asian Companies.

Fantastic experience: very impressed with Parul, quick reply back

Fantastic experience: Gurudeepji is Very Helpful and Efficient. He has Good understanding of his work and understands the requirements of the clients. Thank you So Very Much Gurudeepji. Jay Sri Krishna!!

Fantastic experience: It brings back fond memories of my enduring association with Best and Less Travel, dating back to the early 2000s when I first dealt directly with Mr. Mehdi, the owner. This relationship has remained intact over the years, and I continue to appreciate their outstanding service in meeting our travel needs. Recently, I had the pleasure of interacting with Parul Grover, and I must say, organizing our family’s trip to the US and India was a positive and seamless experience. I highly recommend the exceptional and reliable service of Best and Less to anyone seeking genuine and fair service. Parul, Thank you for your prompt and efficient assistance. I look forward to dealing with you again for our future travel needs. Wishing all members, good health and prosperity. Warm Regards, Harjinder Singh

Fantastic experience: Good deals, very supportive, expect more flexible on price as it's a competitive market.

Fantastic experience: Recently, I had an excellent experience booking tickets with customer service agent Gurdeep Singh

Fantastic experience: Referred by friend,and I must say they provide me the best rate and understand my requirements. Gurdeep has given an excellent services.very quick and responsive to emails and phone call even in odd hours.

Negative experience: Using ppl situations for earning money. Worst experience with this travel agent for their charges while changing travel dates. They did not look into ppl situation but charging money as if they are not responsible. Before travel they were saying different and contacted for change of dates and they were saying totally different things. But contacted airlines and they said travel agent costs are hidden and they can’t help us to change which was not before like that. Worst experience with best and less travel and will not recommend them to anyone.

Fantastic experience: Dear Best &Less, My Family and myself wish to inform that, we are good customers for best and less buy our tickets. Wish to inform that, always our Sales consultant is Mr Gurudeep Sing and always help us to buy the tickets in my past 7 years experience. He is such a good person and very polite and do the job perfectly. (we never had any issues) We really appreciate his service. We really introduced Mr Gurudeep for our many friends and relatives. We all Highly satisfy with his service and wish him Good Luck. If I have a business definitely i will employ him as an employee. Regards Siva

Fantastic experience: Gurdeep was Honest and caring through the whole process and was extremely accepting and accommodating for all our needs.

Fantastic experience: Recently, I had an excellent experience booking tickets with customer service agent Soma Chaudhuri. She impressed me with her polite demeanor, helpful approach, and professionalism, consistently striving to secure the best possible fares for her clients.

Fantastic experience: I have been with Best and Less since 2004, initially I dealt with the owners directly, they were good. In the past several years Gurdeep has been excellent, always polite and patient! I have recommended them to my colleagues too.

Fantastic experience: "I am highly satisfied with the service provided by Best & Less Travel, particularly Soma Chaudhuri, who is very friendly, helpful, and patient. This is the second time I have worked with Soma, and she once again found me the perfect flight and made the process stress-free.

Negative experience: purchased 2 return Air-India ticket from sydney, went India and asked for cancelled return tickets. The greedy people claim airline refuse to pay refund as cancelation charges are more than original ticket value. talk to airline n said do complain or whatever you want.... I asked proofe of airline reply of refund appication they just said NO

Negative experience: This company is doge they take the money when you put for refund after 3 months they reply me you getting nothing out of $1600

Fantastic experience: Fantastic service ! Parul Grover was super understanding and helpful !! had to book last mintute and she looked into multiple flights to get us the best and most suitable one !

Negative experience: They advertise a guarantee to beat all fares. However, in reality, they do not. I found a cheaper fare from another agent and asked them to beat it. First, they lied and said that the agent was in Korea. I sent them the correct Sydney address. Then, they said they could not beat it. They booked my Emirates ticket via Qantas, which meant Emirates did not allow us to upgrade.

Negative experience: Absolutely disgusting service. Charged extra money plus removed meal selection and wheelchair excess from my mom's ticket. Don't have proper information to provide

Fantastic experience: I recently booked international tickets to India through Parul at Best and Less Travel. Parul provided exceptional service, taking the time to understand my travel needs and preferences. She was knowledgeable, efficient, and went above and beyond to find me the best deals. I highly recommend Parul and Best and Less Travel to anyone looking for a reliable and friendly travel agent.

Fantastic experience: We booked our ticket with Parul. She went above and beyond to help us. Our friends also booked same flight later on. She made sure they were looked after and we all get seats together. Thank you Parul .

Fantastic experience: Thank you for sorting out tickets for my family. Parul helped me to get tickets with different date for my family and booked baby bassinet, makes it easier for me. Friendly and knowledgeable team. Thanks Parul for your patience and finalizing the tickets.

Negative experience: hi don’t buy tickets with best&less travel i had a bad experience with them they never told you cancel and delayed flights. we bought tickets from Hema kendari and we were connected flights melbourne to delhi and delhi to amritsar 1. Flight was 8 hours delayed she didn’t told us we reached 8 hours early on airport 2. connected flight missed from delhi to amritsar i was called to many times she didn’t reply now we came back ask for refund 1 weak no answer we already talked with airlines they said, they already refunded money all passengers

Negative experience: Beware of the hefty fees and delays in refunds, You will have to pay Best and Less charges of $175 in addition to airline charges for each date change. Promised in writing that refund will be processed in 12 weeks. Had to threaten to lodge a complaint with small claims tribunal to finally get my money back after 6 months after almost constant follow ups. Tickets are similar in cost if purchased directly from airline and you will avoid travel agency charges and get your money back much quicker without having to wait for 6 months.

Fantastic experience: My family and I have had quite a few good experiences with Best and Less travels. Soma has excellent customer service experience and it is a pleasure to talk to her. She is a great value to your agency. I have always asked for her service and I have never had a bad experience. Keep up the good work Soma. Good Luck for the future. Regards The Fernandez family.

Negative experience: No support and services post booking, better to book directly with airlines than getting these guys work with bloated attitude swollen work sprint..

Negative experience: Very bad customer service. They do not care for customers. Very slow responses, almost nil service and too much delays for any response and cancellation.

Negative experience: Not a good experience with them as they were unsuccessful in refunding my cancelled flight with Thai Airways even after COVID despite of my numerous follow ups. Never trust / refer and used their services again.

Negative experience: Incompetent staff, take your money, book the wrong dates and then blame you. Book wrong meals. But its still your fault. No customer service or insight to their incompetence. Do not book with these people. Worst travel agent! Update: Typical of you to respond with a version of your transactions. I have read reviews and the history shows that your team make several mistakes but blame the customers for not checking. Why not get it right the first time! Thanks to your team my father was without a meal for two flights! Now I need to change details for our return due to your incompetence. Please don't bother responding. Whether you justify your teams actions or not. The fact is best and less travel has lost its competence and service excellence. Still the worst travel agent!

Negative experience: Called them three times in 3 days . Most of them work from home and tell you they will call. No one calls and the person is lost when you call after waiting. Terrible customer care….

Fantastic experience: Great service very professional and prompt assistance provided by the consultant highly recommended for any travel bookings well done

Fantastic experience: Very professional and quick in answering the phone, no long waiting times. Interacted with Radha pandya, she was very precise and clearly explained all queries. Thanks.

Fantastic experience: Excellent service from Radha as the consultant. She has been of much help to us for booking our upcoming trip to India from Australia. We would definitely consider Best & Less travels for our future bookings and travel needs.

Negative experience: The travel agent made an error with the dates by booking of one the connecting flight incorrectly. We didn't pick realise till after tickets were issued. We were then charged and extra 450$ to make changes. Very disappointed. Responding to reply. I pay extra for a travel agent to transcribe and book things as per conversation. Its not my job to check your work. If you cant do your job right then dont run a business. Disgusting shaddy business. You guys didnt even book our meals for the flights and then told us its our problem and we should call the airlines. We paid you guys $16000 for such horrible service. I am furious. Dont run a business in Australia because clearly you can maintain standards. Disgusting people.

Fantastic experience: Best customer service experience from staff. Know one of the staff from long time. She is really helpful and go beyond your expectations and find the best price possible for your budget. Overall all the staff is lovely and knowledgeable. Thanks for your hard work give us wings to fly and make our dream come true see our family overseas. Thank you

Fantastic experience: Soma is very friendly and helpful. Booked multiple tickets and soma really helped in getting the best deal. Also was getting regular updates on pricing. Will use their service again. Good customer service. Will recommend family and friends

Fantastic experience: Parvinder Kaur, travel consultant from Best & Less, provides me with an excellent and reliable service and never gets impatient with my queries. I am booking my tickets through Best & Less for more than 20 years.

Negative experience: Big thieves in Australia. Don’t ever go to them. We had family emergency couldn’t go on our booking dates. They charged half of the money of the tickets. We bought them for $5500 and they only refunding $2200 when we cancelled tickets.someone very young age Passed away in our family who’s marriage we was going to attend. Shame on you Best less travels. How you guys sleep at night when you steeling someone’s hard working money. You are the people who give shame to india. That’s why Overseas people says “BLODY thieves INDIANS”. All staff are same. Once they have your money that’s all they need. WHO CARES after that. Keep transferring your calls to one another for hours but no response or results. “GO TO HELL AND KEEP ALL THAT MONEY USE IT ON YOUR FUNERALS “ if anyone needs more references about them please don’t hesitate to ask me

Positive experience: Hema from Best and Less provides an excellent customer service. Looking forward to book flight tickets with Best and Less Travel.

Negative experience: Do not book Air ticket with these guys. No help after once ticket is booked. Mind it very very bad experience. My Kids and wife stranded on Brisbane airport after 15 hrs long flight and no help. Airline says talk to agent and agent has no idea.

Negative experience: WARNING WARNING!! Please don’t fall for the ad of cheap air fare and price matching. I had terrible experience. I’m now having to pay extra. You can save a lot when booking directly online as you will pretty much get the same service where you have to handle all the stress of booking and cancelling. I had to cancel tickets and rebook for personal reasons, I’m losing close to 2K now because of these guys. If I had booked online, yes I’m talking to machine, but much easier process and I would have been covered by paying an extra $115. Please don’t use them if you're looking for a personalised assistance. Also they called to understand why I have given this review and to make me understand they were not at fault. They will always say they are right and customers who give bad reviews are wrong.

Fantastic experience: Soma has been my agent for quite some time now. Her ticketing knowledge and follow ups are praiseworthy.

Fantastic experience: I am using Best and Less travel for the last 14 years and always had a good experience!! Parminder (staff) has been outstanding with her work and dealing with me!! Really appreciate her work and ethics!!

Fantastic experience: I absolutely adore this clothing shop! They have a great variety of styles, and their prices are very reasonable. I always feel like I'm getting a great deal when I shop here. The staff is also very friendly and helpful. I would definitely recommend this store to anyone looking for stylish clothing at a great price.

Fantastic experience: We appreciate his initiative and helping us totally and making us feel wanted. Great guy Me Singh.

Fantastic experience: Parul recently helped me plan my trip to India and I couldn't be happier with the experience. From start to finish, Parul was knowledgeable, professional and incredibly helpful. She went above and beyond to ensure that every detail of my trip was taken care of. I would highly recommend.

Fantastic experience: I have been dealing with Parul for my tickets. She has been extremely helpful and great person to deal with. I would always prefer to deal with her for future. I have been dealing with best & less for more then a decade. The girls helped me before was great too. Thank you.

Fantastic experience: I had great pleasure in dealing with Best and Less travel. All the staff are so friendly especially Mr Gurdip Singh who is extremely helpful a d he shown no tired of answering my queries and he shown very happy taking my numerous calls to him today for the ticket booking. He gave a me good deal too. I appreciate your help Gurdip. Thank you

Fantastic experience: Soma was very nice, knowledgeable and supportive. I have made lots of changes and she always greeted me with smile. Thanks and wish her all the best

Fantastic experience: Soma is absolutely amazing for booking flight tickets. She has always been wonderful and gives a good flight tickets at cheaper cost

Negative experience: The worst experience ever had, customer service is very bad and response is very slow. I need to explain my concern everytime I am calling them because each and every time I make a call there is a different person who is answering and asking from start. And the fares and cancellation policies are not explained properly. So, if you want to have a beautiful journey I suggest you not to choose this travels.

Fantastic experience: I booked flight tickets to India with Best and Less Travel. Sameeha Setia helped me with this reservation and I was very happy with the way she worked around our itinerary and offered the most reasonable price for tickets and then helped us getting the payment through seamlessly. I am looking forward to the same level of service till the trip is completed.

Fantastic experience: Exceptional service from Parul. She's been absolutely amazing with all my enquiries and was prompt with all the changes and communication. I've had a very good experience and hope to deal with Parul and the team at Best & Less Travels again.

Negative experience: Very poor response both in terms of replying to emails in terms of booking and also they still have not refunded me money for an air ticket from 2020. Would not recommend them Edit-Have forwarded you my emails and your response to jog your memory. You stopped responding after a while and my money is still not refunded.

Fantastic experience: Ms Parul Grover has been amazing. She is our go to person at Best and Less Travels. Highly recommended if you are after a better service and pricing.

Negative experience: Thank you for little help proving tickets. However, Worst service from best and less. They Don’t provide any update, no seat selection or food selection help even after call or personal email. Surprisingly,All family members got different seats in the plane. Airline said that’s how your agent selected the seats- even 4 year old child got seat far away from mother. Agent selected even wrong food than requested,no Help from agent , when emailed her to help ,no satisfactory answer. Never again from best n less at least from me and my relatives. I understand you guys are busy however please take care of your customers who purchased tickets from u and trusted u. Otherwise in future, No one will use best and less travel services.

Positive experience: Generally good service, good ticketing options. Quick service. Refund process can be better. Better to pay with credit card than bank transfer.

Negative experience: Our fight got cancelled without any notification and alert and no replacement flight. We have 2 kids with us and whole return journey is planned and booked. Reached to airline which mentioned contact travel agent they should have informed you. Trying to call best and less agent who helped us book the flight, saying that they are trying but we haven't seen single email or included in any conversation with airline as requested. No we do not want refund , we booked flight and want to fly that day or before as long as we can catch connecting flight from Singapore to mumbai. Please help @Mehdi-Juddani @abdul Ali @ param malhotra @bestandlesstravel @kumar sriverdene Best and less booking id : @6k8Cfu Flight number: sku8669 Date and time: 24/12/2022 10:00 pm

Fantastic experience: Exceptional service provided by PARUL from their team. She was extremely efficient in the way she operated. She was responsive, took extra care for our requirement, returned results in very short time and made sure not only we got the best deal but also the one that specifically met our requirements. Highly recommend Parul's professional services at Best and Less Travel. All the best.

Negative experience: "PATHETIC" service and communication!!!! I booked 3 return ticket with Best & Less in early 2020 from Sydney to India before Covid hit globally through one of their tele sales representative "Chanchal". Now it's been almost 2 years since I have applied for my refund as we were not able to travel due to international border lockdown. Since I have applied for refund, I never received any update or any feedback until I follow up. Every time I have received a snip of an email from them stating your refund is still in progress & now, they have stopped replying on my email. I have followed up many times but no reply. Whenever I call on their no they always say please email and we will revert you in next 48 hrs. but it's been 3 months I am following up without any revert. Sales rep never connects your call to account department and always say just email and someone in the name of Naveen will reply as he is too busy handling other calls. I don't know what to do as I have been cheated by Best and Less and its almost $3000 for which I am waiting for. Please do not go with this travel agency. When you are looking for a ticket, they will call you multiple times but once it booked there is no service & no one is there to listen your issue. Big time liars and Cheaters

Fantastic experience: My travel consultant was highly professional, experienced and helpful. He addressed to my request for a booking to India very quickly and provided me with quick responses anytime I had questions.

Negative experience: I had a very bad experience. I booked my tickets last year and then cancelled due to COVID reasons, still struggling to get my money back :( Now, they are asking me to book a ticket through them, even though I donot have any plan to travel. This is very bad :(

Negative experience: We booked tickets with them during covid time. They charged us too much for date changes and pathetic customer service when we call them to rebook our cancelled tickets. I will not advice their service to any of our friends and family. I will never book with them after all that I have gone through. They look very cheap in the beginning , but they will charge us more than our ticket money when we ask them for a change.

Negative experience: Worst service. Don't ever book the tickets from guy named Gurdeep, He will just waste your time and even the manger named Tina is also very unprofessional dont know how to handle the complaints. Just stay away from these unprofessional people.

Fantastic experience: This Stephen Khan, an i have been using Best and Less for over 10 years and they have never let me down always helpful and have got me my tickets even when there had been a scarcity Parul their staff member has been of very great help and courteous as well as went out of the way to help me. will always recommend them to anyone

Fantastic experience: Very nice and helpful travel agency. They can provide very good competitive price for air tickets. I am very happy with their after sales support. They are very helpful and supportive in changing flight bookings when necessary. Easy to contact and get response.

Negative experience: I contacted them about three weeks ago about a booking to India towards the end of the year for myself and my wife. The person sent me a booking same day evening but the dates were not convenient; I was told that the booking was valid only until the next day. For a few days after that I tried to look at making a booking directly but the prices were quite high. I then realised by accidently while using the specific Airline App to check what fights were available that our booking made by Best and Less Travel was still valid. I contacted them and asked when that booking was going to expire. I was told it would at midnight on the same day. After thinking about it, I informed them that we were unable to decide on that day. I assumed the booking would have actually expired, but checked it again just a few minutes ago purely out of curiosity. I found the booking was still valid!!!! I do not like to do business with people who are not truthful. I understand that the Travel Agents make money only when tickets are paid for but more people will use their services if they are honest and truthful and do not just look at their own interest at the expense of the potential or actual customers. If the person had told me that the price might change somewhat but the reservation would be valid until the date it actually was valid until, I would have appreciated the information. I should have read some of the recent reviews before approaching them, but I am glad I did not purchase the tickets from them. So irrespective of the price guarantee and other promises hey make on their website, I would never use their services in future. Update November 4, 2022 Regarding the Response from the owner below, I can confirm that I had contacted the Airline in question first (3 weeks after making the original tentative booking) before contacting your customer service person on the same day evening, who confirmed that the reservation was still valid, and a ticket could be issued at the same price as originally quoted provided I pay for the booking by 7:30 pm that night. Once again, the same technique was used to try and secure payment on the day. Sorry ... no change in my opinion.

Negative experience: Warning!! Warning!! Warning!! Never Ever book through them they will ditch you when you need them the most. I booked Air India flight through them. Air India flight could not depart that day due to mechanical issues. When I contacted Best and Less; what should I do? They said we have emailed airline and call you back with answer. But they never contacted again. I rang once again asking about my options for catching a flight to India in day or two. They said we will call you back with options. But again they didn't call back. So I booked my flight through other agent because not getting any help from Best and Less parramatta. Now after coming back I asked for refund which they advised me will take around 5 months. They asked me to fill a form. Where they said they will deduct $525 fee. I put $1 in deduction column they said you fill the form wrong. Fill the form right way because it's airline who charge that fee. I got letter from their manager where it clearly says full refund. Now after 5 months I got refund Less $525. When I inquired from them they said it's not airline fees. It's our admin fee for the quality service we provide. When I said I want to talk to your manager; they said he is busy he might call you tonight or tomorrow. I rang them app 10 times to talk to manager. What a quality service!!!! I spent $1600 extra on the tickets I purchased on th spot. Three days of hassle which includes two full wasted days on the airport with all the luggage. It was all the passengers with their luggage and young kids too. Taxi driver who took us said," Same issue they had with Air India flight few years ago." Fuel leakage was the actual issue. I am running out of patience in writing such a long post but this was less than the wait time endured during calls to best and less. Never again AIR INDIA Never again BEST and LESS Parramatta.

Negative experience: I will give 0 star. When you enquiry to book they will happy to help once you buy ticket no help or no responses after even contacting many times and given sufficient time to change the tickets. When you call they will say the person is busy on the phone. We will ask to give call back but never received any call back. When you call after few minutes they will say that person is not available now and just to avoid you to get service. Never had such a bad experience with the travel agents.

Negative experience: Will not recommend their service. Booked my ticket with a 2 year old and had to go through a lot of challenges during travel due to incorrect booking for my child. Got tired explaining the airline with this wrong booking and somehow managed to travel. Also never returns call back requests. They show interest all the way till payments are made and then leave off their helping hands.

Fantastic experience: I have been their customer for almost 16 years. They always look after and go extra miles to help/serve the customers. I will recommend to anyone for best price and exceptional services.

Fantastic experience: Have been booking my flight tickets via Best and Less for the past 11 years and in the last 5 years every time my agent has been Parul Grover. I have always had great experience with them.

Fantastic experience: They are professional and they respond quickly. Parvinder Kaur helped me big time with my bookings, she is polite and very helpful thanks to her. I would definitely recommend them.

Negative experience: I paid $2520 for two tickets I need to change the dates and now they have made me wait for 2 weeks and so many calls back and forth gave me a quote of $4000 to make the changes!! When I called the airline directly they gave me a much lower quote. They are really the worse customer service, really dodgy. Do yourself a favour and book directly or with other agents. DO NOT WASTE YOUR MONEY WITH THEM if you want service.

Fantastic experience: Have been booking my flight tickets via Best and Less for past 5 years and everytime my agent has been Parul. Have always received great customer experience, prompt response and icing on the cake this time was some discount that they gave me without even asking.

Negative experience: I booked tickets for whole family to travel to USA and Canada with multiple stops. Tickets were purchased and fully paid. Then due to Covid border we’re closed and we were unable to travel. We cancelled the trip and they said they can cancel it and we can rebook by December 2021. As the borders stayed closed so no new plans and asked for refund. They confirmed by email the amount that will be refunded that wasn’t too bad. Yes there was a loss. This went on for months and they keep saying they haven’t received the refund from airlines. So when I was so sick of waiting one night I called airline office in US. They informed me that refund was processed within a week and they also provided the last 4 digit’s of their AMEX account where the refund was processed. Armed with this information I confronted them they instantly refunded my money. So heads up people if your money is still stuck contact the relevant airline and go from there. I’ll never go back to them. They think their customers are not smarter than a 5th grader and will keep believing what they say.

Fantastic experience: I recently booked tickets with Best & Less Travels. I was very happy with the ticket pricing, prompt communications and over all customer service provided by Ms Parul Grover.

Fantastic experience: Really friendly staff. This team has always been amazing from getting the affordable prices to helping throughout the booking journey. Highly recommend Parul Grover as she has helped me throughout all my queries, always replied instantly to both my email and calls. 5 stars as all my needs has been fully met, with Best & Less Team.

Negative experience: Never ever book with them. I havnt seen such an UNPROFESSIONAL irresponsible behaviour so from any business here in Australia .if there were 0 stars even I won't give them .

Negative experience: I’ve booked with this agency during COVID to HYD and I haven’t travelled due to border closures. They haven’t returned my amount though they said they can issue tickets whenever I need. Now I want to travel to SYD and want to use my old credit amount. They aren’t responding to my mails and it’s been a week since I’ve mailed them.

Negative experience: Very rude customer service by tina. She never try to understand and as a booking agent she don’t care about customer. She always make arguments while call and never give solutions………. Rather than book from here book straight from airlines will be much better.