RAA Shop – Modbury

Negative experience: Would be nice if you guys answer your phone, spent 1 hour trying to call.

Negative experience: Good staff but...holding RAA Home and Contents insurance policies for 30 plus years doesn't seem to be adequately valued by the organisation. Suffered severe 'bill shock' recently to learn my RAA Home and Contents Insurance had risen from last year by $750, a whopping 40 per cent! After researching comparative insurance policies and premiums online, I considered changing to an alternative insurer to the RAA. Those alternatives of which there quite a few, are priced significantly lower. Having been an RAA member for over 50 years (as has my wife) and having held with them Comprehensive Car Insurance and Home and Contents Insurance policies for most of those years, I attended the RAA Shop Modbury location hopeful of securing 'better' deal. Very sadly...no such luck! While the person I saw at Modbury was polite and courteous, there was no inkling, suggestion or consideration offered that could make any significant reduction the RAA premium. As a consequence of the perceived and largely 'non-negotiable' stance, I won't be renewing my RAA Home and Contents Insurance as there appear to a lot better deals around. And must add, I encountered a similar experience when attending the RAA Modbury Shop about a year ago to negotiate a better deal on a Comprehensive Car Insurance policy. Again, a significantly better deal was secured by undertaking comparative research online. Overall as a loyal RAA supporter over 50 years I'm very disappointed and somewhat disillusioned that customer long term loyalty to the organisation does not appear to be adequately valued. Am I the only one to experience this?

Fantastic experience: Booked a trip on the Ghan to Darwin today. After our first visit when it was very crowded and noisy we had an early appointment today with Tamara and she was excellent. Very helpful, friendly and patient with explaining everything. We are excited about our trip and glad that we gave the RAA travel shop at Modbury a second chance.

Positive experience: Got contents insurance at a great price and done quickly and hassle free. Recommend.

Fantastic experience: 5 stars for Jodie she really helped me in finding which insurance method that would benefit me. Jodie was kind, reassuring and we even had a laugh together. Great work Jodie thank you for your help.

Fantastic experience: Very helpful sorted out insurance on my new car and honered the online qoute

Positive experience: Caught the reception on a bad day. Bit cranky she was. Had little response to my attempted humour.

Fantastic experience: Very good

Negative experience: As a younger boomer, I went in for some advice on a European holiday, I saw two staff members from the travel section just sitting around. I think there was only one person in the entire shop and no one at travel counter. Enquired about travel and was told, "You have to make a booking." So I shrugged, as I got impression, I was not wanted and I was actually imposing on their sitting around. Poor form RAA. Customer service dreadful. So guess what, I won't be relying on them for any travel now or at any time in the future.

Negative experience: Very Disappointed in the customer service at this branch. Staff talk amongst themselves and leave the customer hanging. Went in to collected 2 large suitcases ordered. Advised to get trolleys by Male Staff member Ben. On my return found the boxes pushed into the middle of the store with Ben sitting at his computer. He did not give eye contact or offer to place the boxes in the trolleys. Was appalled that he continued to ignore me and had a female staff member place the boxes into the 2 trollies for him. All he was prepared to do was put the transaction thru on the computer. Even this he didn't know how to do, as the same female staff member had to assist him. It felt like he didn't want to be there and that customers were an inconvenience. He didn't interact well with his fellow staff members either. Very disappointed and found the branch atmosphere and staff moral low. The only saving grace was his female colleague.

Fantastic experience: Great place friendly staff always eager to help

Fantastic experience: Fantastic service, lovely staff member so very helpful and was able to assist me with my inquiry straight away,will definitely be going back to this branch in the future impeccable customer service.

Fantastic experience: Great customer service

Negative experience: Very disappointed, was looking at renewing my account but after the extremely poor service, decided not to.

Fantastic experience: Helpful and efficient staff with issues quickly sorted. Many travel products, mobility scooters and travel information in store.

Fantastic experience: We were planning a trip and believed we had membership included in the warranty by the dealer. THIS was not the case it had not been renewed since Feb 23. The lady was very helpfull and now we are comp members and I do not need to travel such a long distance for ford service

Positive experience: Just met with the retail sales consultant Jodie who provided excellent five star customer service to me throughout my visit to RAA and helped me with what books and options would be best for my overseas trip. Shame the travel consultant Nicole was so blunt and dismissive of my exciting adventure.

Positive experience: We went to get a quote on travel insurance. We were treated respectfully and given the quotes we requested.

Positive experience: Friendly efficient, great service

Positive experience: Spacious and comfortable. Excellent staff service and support.

Fantastic experience: Went to the branch in city to buy two insurances for me and my friends car. We were taken care by TYSON. Extremely helpful guy. Givin’ 5 stars for his service.

Fantastic experience: Very helpful friendly service.

Negative experience: Came in to look at travel goods and was completely ignored… no acknowledgment no interaction I almost felt as if being there was a disruption to the staff.

Negative experience: Non engaging , lack of communication and lack of interest in our needs

Fantastic experience: I received caring, thorough, efficient, accurate and hard-working, outstanding service from Ben, at your RAA, Tea Tree Plaza, Modbury Store today, 17th August, 2023. He made me feel like a valued customer. It's greatly appreciated. I recommend this RAA Store.

Fantastic experience: Excellent service in planning our holiday for four in the UK. Jolie provided several options and related pros and cons of each. Her travel knowledge was extremely helpful in making decisions that suited our budget and booking flights etc.

Positive experience: Went in to see about a cruise, and was treated exceptionally well by the staff ( Kelly).

Negative experience: The lady talk loudly and not respect to customers

Fantastic experience: A big thank you goes out to our travel agent Jollie. She was fantastic and helped us organise our USA trip. She did an outstanding job and highly recommend her if you are planning a overseas trip. She went above and beyond her duties and everything was perfect. I can not thank you enough for all the effort and hard work and planning you did for us to make our trip amazing. Thank you so much Jollie

Negative experience: No one serving me or even asked me for any assistance for my dash camera enquiring. Very disappointed and I have to ask my mates about the information ℹ️ of the dash camera and I’d rather email the technical staff for assistance with the feedback.

Fantastic experience: Received very good service on our recent visit to purchase new luggage for our trip away.

Fantastic experience: Extremely helpful staff. Very polite could not ask for better service

Negative experience: As a member I’m close to calling it a day. My subs no longer deliver the promise, and when I try to call it’s ALWAYS a waste of time. After waiting over a minute listing to BLAH BLAH, I’m consistently informed that “ALL operators are busy” and I’m invited to leave a message. LOGIC: how were they not ALL busy when they first hit me with auto attendant, and therefore why didn’t I get the “leave a message” invitation BEFORE I wasted more of my time!

Fantastic experience: Always helpful

Negative experience: do not recommend this driving school! please do not take your kids here or even as an adult! i was called names “bipolar” and “stupid” and constantly put down during the lesson twice i pulled over and begged to be taken home and had multiple panic attacks to the point, i gave up and had months off and went to a female instructor stephanie and haven’t had an issue since and have started to love to drive.

Fantastic experience: I walked in,got what I wanted from friendly staff who were up for a good laugh, and walked out smiling ...

Fantastic experience: Great staff informative and helpful just what I needed at this stage.

Positive experience: Great company,feel safe and comfortable with RAA Great service, polite and helpful

Fantastic experience: I recently went to RAA in Tea Tree Plaza to organise some insurance for our Car & Camper Trailer, as well as roadside assist. We were assisted by Linda, who was competent and professional as well as warm and friendly. We couldn't fault the customer service, we were organised quickly and for a great price! Highly reccomend.

Positive experience: Very helpful staff member

Fantastic experience: RAA travel TTP were great and way cheaper than Flight Cen**r ✈️

Fantastic experience: I've not been a member for more then 6 months but when I rang in distress very late on a Wednesday evening as my car broke down in a rural location the most lovely lady over the phone went so far out of her way to make sure I got home safely with my car. It's clear to say I'll be renewing a membership very shortly.

Negative experience: It is hell to contact raa with a general enquiry. Have rang 3 times this week and been on hold for at least 20 minutes each time and still not been able to talk to anyone

Fantastic experience: Very helpful and offer great rates and service.

Negative experience: Pretty disappointed enquires in regards to a cruise on a Friday was advised agent would get back to me in 2/3 days that was 2/3 weeks ago. Booked the cruise through PO myself.

Positive experience: Easy to buy, been a member for 40yrs Lots of experience from staff

Fantastic experience: Three times I had questions or problems that needed further action and every time it was sorted out by friendly staff!

Positive experience: Good service and good prices for insurance.

Fantastic experience: Great service and advice

Positive experience: Staff very nice and helpful

Negative experience: Never insuring with RAA again. Taking 6months to fix my car. Repairer nor RAA updating me on progress. Not offering a hire car for the inconvenience. Very disappointed with the service.

Fantastic experience: Extremely helpful

Positive experience: Hard to find in TT plaza. Shop names on outside of building indicating closest entrance would be very helpful. Having to wander around aimlessly won't make me shop.

Negative experience: Did not go raa

Fantastic experience: Great place to get travel and information road maps

Positive experience: Always helpful and friendly

Fantastic experience: Excellent customer service, Morgan and her team were very helpful and friendly.

Fantastic experience: I have roadside assist cost $200.00 annually & i wouldn't be without it.

Positive experience: Quick , easy

Fantastic experience: Very helpful with travel and travel insurance

Fantastic experience: Very helpful staff

Fantastic experience: The shop is easy to find on the lower level of Tea Tree Plaza. The variety of items on the shelves are well laid out for casual browsing and you'll be surprised at what they have. No waiting or long queues here but there are chairs if you wish to sit and peruse the products more closely. More importantly the friendly and very helpful staff are at hand when you need them. Worth a visit!

Fantastic experience: Easy to get to

Fantastic experience: Friendly, helpful staff. Easy transition from RACQ to RAA.

Fantastic experience: Cheaper to sign up at an outlet rather than online

Fantastic experience: Brand new, beaut place. Great and very quick service. Knowledgeable staff.

Fantastic experience: Great and friendly service and staff

Fantastic experience: With the recent purchase of a new vehicle I urgently needed to cancel an existing policy on my traded-in vehicle and organize a policy for the new one. I am pleased to report that Amanda, a friendly super-efficient RAA consultant, managed to painlessly switch over the policies in under 5 minutes.

Fantastic experience: Just a wonderful place....

Fantastic experience: Very knowledgeable and friendly staff who go the extra mile to satisfy your needs.

Positive experience: Very helpful and efficient

Positive experience: Friendly and helpful customer service. ☺

Positive experience: Staff pleasant and helpful changing from interstate. Travel plans had no problems when booking for the Ghan , recommend.

Fantastic experience: Friendly helpful staff.

Fantastic experience: Helpful staff

Fantastic experience: Great! Always ready to help.

Fantastic experience: Great service

Fantastic experience: Very helpful, and friendly They helped me plan a few O/S trips. Saved me heaps Wish I had gone to them years ago instead of being ripped off by the liers at Flight Centre!!!

Fantastic experience: Bought a breathalyzer at Modbury RAA staff were really helpful

Fantastic experience: Good place to get insurance, polite staff ☺️

Negative experience: Don't know I was next door at Jobs statewide

Negative experience: The lady serving us was very unhelpful and had terrible customer service....I don't think she likes her job.

Positive experience: Helpful

Positive experience: Friendly and helpful staff with a good variety of stock to purchase easy parking normally on the road in front

Fantastic experience: Amanda was extremely helpful

Positive experience: Insurance like other companies, no better when dealing with them. Their road service is exceptional though.

Fantastic experience: Very helpful and efficient. Price wise was also quite good. I will use them again.

Positive experience: Pleasant service Little waiting time.

Fantastic experience: Friendly and helpful staff.

Positive experience: Helpful service

Positive experience: Don't have to go in the city

Fantastic experience: On Friday we purchased the Lonely Planet Great Britain book to try & work out where we want to go. Got our discount for being members. Very helpful man & got a few queries answered as well.

Fantastic experience: Super friendly staff. Quick service.

Negative experience: Disappointing. Went in there a few weeks ago and the lady was so helpful.go in today get a completely different service.too hard basket for her so ending up walking back out.no wonder customer service gets a bad name and people do everything on line now.

Fantastic experience: Helpful stuff members

Fantastic experience: What a beautiful curry I had. AT THE RAA. AT THE BLOODY RAA!!! BEAUTIFUL. Was perfect texture and everything. Clearly the management knows about customer having experience also.

Fantastic experience: Best service from violet

Fantastic experience: Always helpfull

Fantastic experience: Road cover is essential, these guys come out fast when U need help.

Fantastic experience: Great, friendly service, with covered customer parking.