RAC Cannington

Positive experience: A bit of a pain to get to, being in a shopping centre, you can't get an international driver's permit here.

Fantastic experience: Brilliant service, easy and quick.

Positive experience: Service was quick and friendly.

Negative experience: Went there today 4th Dec to get IDP. Served by a rude staff. As I was handing over my license I told her that my current address is back which she didn’t like and she was annoyed. I wasn’t trying to make her a dump, I was just being nice and excited for my first IDP. Hopefully just one staff.

Positive experience: Bryce was quite nice.

Fantastic experience: Went there for an international driving license, in and out in 15 minutes. Great service.

Negative experience: Waste of time. I recently had to get my IDP renewed for a last minute trip of a lifetime and visited RAC Cannington on two different occasions with evidence from Dept of Transport and the WA Police to prove my license number was currently valid and recently renewed, but because the date on my license was running out (on the two occasions I drove 45 mins to the Cannington branch) I was refused. I was told it was an illegal activity to approve my IDP, even when my current license number was valid. Each staff member flatly said there was nothing they or I could do and to basically wave goodbye to the opportunity of a lifetime; riding motorbikes across the Himalayas. Devastated, I went online and applied for an IDP thinking it's worth a shot; even if the details won't work with my current details that the Staff at RAC Cannington said was invalid. My IDP was approved and delivered express to my door in three days! Ridiculous. Absolutely ridiculous. Do your IDP online and avoid the hassle of wasting your time in an office with people who don't want to help.

Fantastic experience: Always helpful and accommodating

Negative experience: Arrogant staff, double charged me for lost of IDL in transit without taking responsibility of it. Should be zero star

Fantastic experience: Was so helpful staff with great patience.

Fantastic experience: Excellent customer service and ready to answer any questions.Thank you RAC.

Fantastic experience: Wonderful staff

Positive experience: Very friendly and helpful

Positive experience: No joy, you pay insurance for nothing

Negative experience: RAC, has been dreadful. Constantly their direct debit failing even though theres more then enough money in the account. I called to to pay the amount as it had been rejected. The lady went over my details to check if they were correct they were! Instead of me paying them directly she wanted to see if the money would come out. It didnt of course. This has continually happened, Ive called maybe 3 or more times regarding this issue prior. Then I get a message today saying they've cancelled my policy (I use my car for work) so I call waited half hour to get through. Finally speak to someone she's says they've cancelled my policy because I missed payments. I called prior to sort the payments missed (last week) but your other employee told me to see if the direct debit would work. Iv honestly had enough of this stuff around. I'd have to restart the policy, but no other option but direct debit, clearly it isn't working !!. Disappointed, Ive gone back to Shannon's never had an issue with them, I recommend Shannon's if anyone is having an issue with RAC car insurance, they have great customer service and really understanding definitely sticking with Shannon's.

Negative experience: RAC WA has been an absolute let down. 15 months to try and resolve a claim and now 41 days waiting for their complaints department to review and resolve this issue. The quality of a good insurance company is in their responsiveness to their customers. Don't waste your time with RAC.

Positive experience: Very helpful on the phone, but woman at counter was quite rude.

Negative experience: Got a very bad experience with the staff who incharge for the international driver. She wasn’t sure what she was doing, unprofessional and very toxicity towards us.

Fantastic experience: Really helpful and fast, got my international driver's license within 15min

Fantastic experience: Great customer service. Bryce is very service oriented and is a credit to the RAC.

Fantastic experience: Good customer service experience over the phone.

Fantastic experience: Fantastic service, attentive staff

Fantastic experience: Amazing services

Fantastic experience: Best car insurance company in Australia. With good prices and excellent customer service. keep it up rac.

Fantastic experience: It's always a pleasure dealing with the staff at RAC Cannington. Your made to feel like your special. The staff go out of there way to help you out. I have never had a problem with them, that's why I keep going back to them.

Fantastic experience: Superb service. I spoke with lead in the store who helped me with my RAC card query promptly and effectively. I am coming back here for any of my future insurance renewals or other needs.

Negative experience: Wanted an International licence. No direction where to go. Waited half hour then said go to the other side. fortunately in the queue saw me people saw me and let me go.

Fantastic experience: Naythan "Nathan" was assisting me about my car insurance on 27/01/24 at 10.00am. I liked his professionalism, so helpful, very informative meeting, giving me options. This made the whole process easier, familiar and I was comfortable to decide what I want because of Naythan's helpfulness. Thank you so much Naythan

Fantastic experience: Very quick and helpful

Fantastic experience: Ali is a good person

Fantastic experience: Professional service

Positive experience: Super quick service

Fantastic experience: Prompt and great service by Daniel (claim consultant). Visited this place on 30th Oct 2023 at around 2.30pm

Fantastic experience: GOOD CUSTOMER SERVICE

Negative experience: Worse insurance company. This company use to be good but over the past few year has gone terrible. They cut corner, don’t want to pay for damages, use excuses like it normal wear, keep trying to get the one of their inspectors out and say things like that’s not part of the damage or they will fix only half the fence but not the retaining that’s needed for the new fence. Then they said no inspection is needed and the next week I get a call from the inspector to inspect the damage. But I already was told it doesn’t need an inspection and already got someone to fix it. Don’t use stay away cause they don’t want to pay for claims. Happy to take your money for years but won’t pay out for anything

Fantastic experience: Full of great information

Fantastic experience: Once again customer service beyond expectations, great travel ideas

Fantastic experience: Excellent Customer service

Fantastic experience: I need to remember the ladies name who helped us with insurance. He was very helpful, patient and professional. 5⭐

Fantastic experience: Friendly, helpful staff.

Positive experience: The gentleman who served us solved our problem quickly

Positive experience: They are there to really help you.

Fantastic experience: Great service, fast, pleasant. Well done.

Fantastic experience: I spoke with Saaijt (hope I spelled that right) about changing the mailing address on my policy and he couldn't of possibly been more helpful. Very pleased with the service here, will definitely return again if I need to. Also if someone called Julie works here, they are also a very nice person.

Negative experience: Just had another bad experience with rac , Michelle from travel section is the rudest most negative person I've had the misfortune to deal with

Fantastic experience: looked after my international licence quickly.

Fantastic experience: Busy place to ask questions due the volume of people attending (especially) claims section..cheers

Fantastic experience: Service was very good, and prompt.

Fantastic experience: Was efficient

Fantastic experience: Went in for an International Driver's licence and went straight up to counter,.... Was just lucky, no delay, normally flat out ...nice person at counter, good service, very quick ...take a passport photo and your WA drivers licence and $42... RAC office is past food court near pharmacy and Woolies in Westfield Carousel

Fantastic experience: Great service

Negative experience: So bad service not for the better.

Fantastic experience: Good service

Fantastic experience: Service was great he dealt withmy query fast

Fantastic experience: Excellent customer service

Positive experience: Getting travel insurance was easy and quick at a good price. Staff member very helpful and good to talk to.

Fantastic experience: excellent, speechless... very happy with the way I was treated

Negative experience: Got given the incorrect info witch has affected my Holiday plans .... small details can have a massive affect bit disappointed when i went to the travel side to sort things out before my flight....disappointed...

Fantastic experience: Lady coralie, She is amazing at her work and she is from claims department and she is full of knowledge to help you out and she got exceptional customer service and lovely lady. I am really happy with her service. RAC she is a gem.

Fantastic experience: The Best insurance company for home contents cars and caravans The team at Carousel are so helpful

Negative experience: Don't expect to be in and out quickly.

Fantastic experience: We purchased travel insurance. Excellent service

Fantastic experience: Very professional

Positive experience: I find that the person talking on the google maps doesn't all ways know were they are telling us to go.

Positive experience: Very much appreciated you accept our Road Side Assist membership even though we were stranded 30 KMs south of Kojonup at the time. The team from the call centre and the tower truck were just what we hoped. Thank you

Fantastic experience: great!

Fantastic experience: Just perfect

Positive experience: Hi yeah. I found staff friendly. Willing to help. I will go their again.

Positive experience: Lovely service and locate location so I don't have to call

Positive experience: Great service as I always get. Would highly recommend.

Fantastic experience: A wonderful lady Jennifer was so knowledgeable friendly and a big help thank you

Fantastic experience: Only a bit of wait time and the consultant was good at guiding us through. Highly recommend them.

Fantastic experience: Prompt and efficient. Very helpful

Negative experience: Ridiculous customer service, refused to let Asian woman of a couple to sit down for home & content insurance enquiry! Gave ridiculous reason of only a person can sit down, can't move empty counter's chair even asked politely & promised to place it back to the other counter! What kind of customer service? Discrimination, victimization or what's wrong with this gold hair west female customer service officer?

Fantastic experience: Quick and friendly service. Very helpful

Fantastic experience: Helpful staff went to fix up our car insurance great to deal with.

Positive experience: Too slow service should have more staff to serve busy shop .

Fantastic experience: Took my friend in to sort out her insurance and serve by Chloe. Chloe was so very helpful, patient and gave excellent service . RAC Thank you

Fantastic experience: Girls there helped me with my membership card, great service and great help

Positive experience: Friendly staff and service.

Fantastic experience: very friendly staff, helpful great deals

Negative experience: Some of the rudest customer service I've ever experienced from rac Looking at taking my business elsewhere

Fantastic experience: A bit of a queue but went quickly

Fantastic experience: Michelle in travel section ever so helpful today. Absolute pleasure talking to her. Keep it up.

Fantastic experience: Friendly and really help full with inquirie.

Positive experience: Very knowledgeable, kind and patient with each customer. Unfortunately that means a rather long wait because some customers are not interested maybe in being succinct and just their business getting done. If more people on the desks and waiting time reduced. Definitely a 5 star rating.

Negative experience: I've been to this RAC store a few times during last a few years. The experiences were quite good before. But today I had very bad experience. The staff was not patient nor professional. She was rushing me from the very beginning til the end. I spent only 5 minutes in the RAC store today and was very disappointed.

Fantastic experience: Good service, friendly people

Positive experience: Easy access near woolies end shop centre. great service. friendly staff. quick turnaround.

Fantastic experience: Professional.

Fantastic experience: Really kind and professional service

Fantastic experience:

Fantastic experience: Great service, very helpful staff.

Fantastic experience: Service is good, very helpful and not wasting time

Fantastic experience: Really good customer care service, happy with my new insurance and everyday savings on fuel.

Positive experience: Very busy

Positive experience: Watch out for the young guys in there they want to act stupid and harass the older generation Nice place for insurance but that's all they get from me

Negative experience: Unfriendly staff. Dealt with Julia or Julie. Rude. Poor customer service.

Fantastic experience: Nice customer service

Fantastic experience: Great staff