RAA Shop – Elizabeth

Negative experience: Although I didn't want to rate them one star, I had to. They service is bad they don't know what they are doing, it takes one hour to speak to one person for just 5 minutes. It is ridiculous, if they are under staffed they should hire more more people. We pay and insurance our cars but whenever there is a problem it takes so long for them to pick up and process the documents, like bro we have other thing in life that is already stressful, which is why we insurance our car so we don't have to go through the hassle by ourselves but it's baffling to think that we sit on our phone for 30 to 1:30 minutes just to talk to someone and the problem doesn't even get resolved. Customer don't have to time to be in the phone 30-1:30 minutes when they have other thing like jobs, and other things they would need to take care of after losing a vehicle. The hire a car providers that they provide don't even have a car to provide. And if you hire a car from somewhere else you have to go through so much hassle. It is frustrating when there is so many thing going on after losing a car and getting into a accident, that you also have to wait, worry and stress over and keep calling, when the main reason to have a car insuranced is not to have worry or stress. Idk at this point I am just venting‍

Fantastic experience: Great service for everything you need.

Fantastic experience: This is my second time using RAA. They make it easy.

Negative experience: Tryed to book flights but only 1 staff member, on SO ANNOYING AT LACK OF CUSTOMERS SERVICE SO NOW I WILL GO SOMEWHERE ELSE

Fantastic experience: Friendly service

Positive experience: Signed up

Positive experience: The staff were super helpful and friendly.

Fantastic experience: Spoke to John at RAA Elizabeth this morning and we got a significant discounts on our Roadside Assist costs as we had just achieved our 50 years of continuous membership.

Negative experience: Already explained a minute ago

Fantastic experience: Went in to renew my granddaughter's RAA for Xmas. Nice clean and bright shop, easy to find in the elizabeth centre. Service was professional and friendly. I was given extra information that I was not aware of and can pass that onto my granddaughter.

Positive experience: Friendly helpful staff.

Fantastic experience: Friendly helpful customer service

Fantastic experience: Very helpful, great people to deal with.

Positive experience: Booked a couple of holidays through these guys now. All the staff have been great, friendly and very helpful

Fantastic experience: Using them for Travel Agent services. So far impressed with the service...I will find out about the price Friday

Fantastic experience: Lisa was great help booking my Ticket on the Overland Train obviously knows her skills well. Thanks Lisa RAA Elizabeth City Centre SA.

Positive experience: Not Leavell sight

Fantastic experience: Excellent service provided re Travel & driver’s licence

Fantastic experience: Deciding what type of level you want to be with the RAA as a member was convenient.

Fantastic experience: always reliable

Negative experience: Have been hung up on twice while trying to organise insurance

Fantastic experience: Really helpful staff. Everything was organised very quickly and efficiently.

Fantastic experience: Very helpful with our travel insurance...

Negative experience: Been with RAA for so long. Went to make a claim only to be told insurance has been cancelled. No letters, courtesy sms or phone call to advise before cancellation. Person I spoke to couldn’t care less. RAA only if you wanna be ripped off again and again

Fantastic experience: Got travel goods, ready to go.‍♀️

Positive experience: Talked about travel insurance, very helpful

Fantastic experience: Very helpful staff, thank you Tori

Fantastic experience: Great help, signing up was a breeze.

Fantastic experience: So far so good

Negative experience: Choice of repairer no, forced into paint less dent repair with no alternatives Speedy repairs no, been waiting 6 months only to be delayed another 3 months only 2 days before repair was due, due to awaiting parts... My car was ordered built and delivered faster than a replacement bonnet can be delivered. Offered cash settlement to engage my own crash repair at less than half the value of the repair. Meanwhile everyone else I know who's car was damaged in the hail storm have had their car repaired for months with budget insurance companies.

Fantastic experience: Very Wyoming and helpful,sorted out my insurance very fast and efficient

Fantastic experience: Called in to rectify an issue. All done, friendly helpful people

Positive experience: Great staff. Very helpful what you need

Positive experience: Very helpful and very pleasant staff. It's just a little disappointing that the road service product lacks a level of flexibility such that I had to cancel mine after 9 years membership to effectively cover my wife whilst staying financially sensible with the plan.

Fantastic experience: Very helpful friendly staff always help me with my questions and business on the day

Negative experience: Waited in line for 36 minutes to buy a map which they didn't have anyway. Far from impressed.

Fantastic experience: Great service nice and friendly staff

Fantastic experience: Amazing staff polite and they know there job and explain what you ask of them with facts. I'll be using them again.

Fantastic experience: Friendly and Very Helpful

Positive experience: Very helpful staff.

Negative experience: Dont mind taking my money..haha what more can i say

Positive experience: Everything you need for safe motoring .

Positive experience: Nice friendly staff but had to wait as busy

Fantastic experience: Friendly informative staff and great help with travel, insurance needs and some retail goods.

Positive experience: I asked a question of the operator, my wife has just purchased a new car with 1o year year roadside assistance I asked why continue with RAA, he was honest & just me food for thought, all good

Negative experience: Let me tell u about RAA iy woz driving back from QLD got full cover if something happen .well it did a 6ft kangaroo jumped in front of my car ye rite it off .did the RAA help nu they said if I hit a car yes but not wild life no hotel no help do I like RAA ahhhhh not in yor life

Fantastic experience: Great friendly service. The travel consultant is fabulous.

Fantastic experience: Great service, very helpful with what we were looking for.

Fantastic experience: Great staff, quickly handled an issue I had. Have been an RAA member for over 30 years.

Fantastic experience: Just into pay membership but service is always great and quick too

Fantastic experience: Awesome was able to get all information needed for planning a trip

Fantastic experience: Great service , saved me so much on my home and contents insurance. Would recommend speaking to the wonderful people there.

Positive experience: Good food

Fantastic experience: As always, extremely helpful

Positive experience: Always good service

Fantastic experience: Couldn't be without raa

Fantastic experience: Excellent

Fantastic experience: Great social distancing. Very helpful

Fantastic experience: Awesome

Fantastic experience: Warm reception from the Staff here and good Vibes at providing their services!!!!

Fantastic experience: Awesome lady was so very helpful and nice to deal with

Positive experience: Jessica was a great help, friendly and even remembered me from a travel booking back in 2017 when she was working for another travel agent.

Fantastic experience: Staff were very helpful, fast and got the job done right first go. Thank you

Positive experience: Very helpfull staff and knowledgeable

Fantastic experience: Great , quick service .. well for me anyways lol

Fantastic experience: Friendly staff and professional

Positive experience: This office has always been professional and helpful. The person that served my this time around was friendly, helpful and professional.

Fantastic experience: Long lines moved fast.

Fantastic experience: Friendly and helpful

Negative experience: I just walked by the store.

Fantastic experience: Excellent travel deals happy staff wide range of services offered easy access to store

Fantastic experience: Friendly helpful staff.

Negative experience: Car unable to start on Friday afternoon. Would crank over but not start. Just had vehicle back from fitting and servicing fuel system and fuel pump. Explained to service attendant that the battery had been low prior to going for repairs and I thought it might need a jump to enable it to start the diesel motor. He asked me to crank it over which I did. He listened to it and said that it was not the battery and probably a problem with the fuel supply. He then offered me a deferred tow to get the vehicle back to the diesel repair place on Monday morning. I then had to get a taxi home from Dry Creek to Angle Vale. I returned the following morning with a battery jumper pack and the vehicle started immediately. I have since charged the battery fully and have not had any further problems. It would appear that the service technician was not interested in my opinion and consequently cost me money for something which could have been fixed with a set of jumper leads.

Positive experience: Service was a little slow today

Fantastic experience: It was great the service and price for travel insurance was really good

Fantastic experience: Very good service and helpful

Negative experience: Shocking service - my girl ran over her iPad - 4 weeks on and still no new iPad

Negative experience: They dont have many road maps out there

Fantastic experience: Very efficient staff helpful and friendly.

Positive experience: Service was great staff were knowledgeable

Negative experience: Customer service was cussing at me while i was asking regarding the insurance

Fantastic experience: RAA Elizabeth r always courteous friendly and helpful . Five stars out of five ☺

Positive experience: Professional, polite service, highly recommend

Fantastic experience: Very good service

Negative experience: Enquired at travel section and never got back to us. Poor service indeed.

Positive experience: Best in the business

Fantastic experience: Such a really good experience, the staff were really helpful and had answers to all of my questions

Positive experience: Friendly staff

Fantastic experience: Quick and easy sign up in person.

Fantastic experience: Friendly service

Fantastic experience: Very helpful

Positive experience: Very dear

Fantastic experience: Excellent service friendly staff

Fantastic experience: But miss our Gawler outlet.

Fantastic experience: Good

Negative experience: Although they seemed helpful they booked my partner a hire car we told them she was a p player and they said that wasn't an issue they also sold us insurance for my partner driving said hire car when we got to Brisbane the hire company said my wife wasn't allowed to hire the car because she is a p plater so we were stranded at the airport trying to work out what to do ended up paying the insurance for no reason as we didnt get a car. Raa need to research the company's they deal with a bit more

Positive experience: Love the RAA

Positive experience: Pretty good for the information on all sorts of things and travel and insurance etc

Fantastic experience: Very good service

Fantastic experience: Very good travel adviser. Listens to your needs and does a good competitive deal