Luxury Escapes

Fantastic experience: I was rechecking information pertaining to my booking. Bill H was professional and extremely prompt in replying to my query. Thank you Luxury Escapes, we will book again!

Fantastic experience: We have booked many Luxury Escape packages and always been happy. Staff are always pleasant and helpful and we have been especially impressed with the follow up support provided by Imran M on our most recent query.

Negative experience: UPDATE 3! After another long phone call with LE, they told us that they spoke to both the Hotel (Millennium Palace Marina) and Expedia regarding and said that the Hotel denied the cancellation. Which now proves that LUXURY ESCAPES doesn't care about the people that choose them and only care about a pay check. We got them to put it in writing what they said and we spoke to the hotel and Expedia and both said that LE is lying to us because only they can cancel a booking because there the ones that booked it in short words... Which makes sense. Dodgy. UPDATE 2! If anyone has to call as much as we have, just put elevator music on as the on hold thing. I'm sick of hearing podcast and bs about how amazing LE is. "phone call is recorded For training and quality control". WHAT QUALITIES?! Not one customer service team member speaks English as there first language and everyone keeps saying "let me sort this out for you" and then they put you on hold for hours till the the point you just hang up and call back to then explain the whole issue again to another incompetent person... Or they just hang up on there end after awhile. UPDATE! 2 DAYS NOW OF TRYING TO CANCEL BOOKING AND 3 COMPANYS SCREWING US AROUND. The hotel says they can't do anything and to speak to LE, LE is saying there trying to speak to Expedia, but we were able to speak to Expedia and they tell us to speak to LE about it as the can't do anything. Not one of these companies have any idea. LE BETTER BE PREPARED FOR OUR RETURN TO MELBOURNE. LUXURY ESCAPES IS DODGY! After arriving at our destination and hotel (before checking in) we had a unfortunate sudden change of plans. We tried calling and online chat with LE on how to go about cancellation and refund before we check in to the hotel. We started trying to contact LE since 3pm on the 10th. We were on call waiting for a couple hours in the lobby, because the staff here said it's covered under LE policy and had nothing to do with cancellations and that we had to speak to LE. We were never answered, didn't get a call back or a helpful chat response. Now it was getting late and we had no choice to check into the hotel and stay a night because it was to late to leave. After checking in and losing our minds on what to do we decided to sleep for a few hours. 2am 11th and still no response so we tried calling again and This time someone answered us and explained that we could get a full refund if we haven't checked in before 7pm 10th but they'll have to confirm with the hotel in the morning at 9am 11th!?!?! And now because we checked in, because LE didn't answer we not only had to cancel the booking and leave but we also couldn't get a refund CAUSE WE CANCELLED DURING OUR STAY! If Luxury Escape just answered us between 3pm and 7pm on 10th when we arrived, everything would have been fine but now we've lost out on a holiday and money. It seemed like it was there plan the whole time not to answer us so then they still get paid. Picture attached is one of MANY TIMES, they answered and then said, "we are sorry this has happened, let me sort this out for you..." On hold*

Fantastic experience: Tara was friendly, helpful and efficient and made the process as straight forward as possible. She made this change to our holiday timing at this difficult time with compassion. Appreciated!

Fantastic experience: We booked a two night stay with Luxury Escapes at the Hunter Valley and due to unforeseen circumstances had to change our plans. We contacted Luxury Escapes via email but received a repones saying the change could not be done. We contacted Helwest G at Luxury Escapes however and he worked his magic. In less than 30 minutes Helwest G! had re booked our dates as requested and promptly let us know. Great work Helwest G! - thanks very much!

Fantastic experience: Penny G was so helpful when our lounge passes didn’t arrive, she went above and beyond to contact the lounge and ensure our trip went smoothly. It really helped with Penny doing the groundwork, as we were still running around preparing for the trip! I would be feeling much more stressed if we didn’t have Penny helping us out. The customer support for Luxury Escapes is 10/10! Thanks to Penny, we’re really starting our holiday on the right foot. Thanks Penny!!

Fantastic experience: Hi I would like to thank Jifenska H for the exceptional service support provided in rectifying my issue in updating my account. The issue was handled promptly with concise information through the chat platform. The service provided was highly commendable Thank - you again Jifenska it was greatly appreciated. Kindest regards

Fantastic experience: What an amazing experience! It’s my last day in Nusa dua Bali and I had the hotel transfers booked and ready, however I had to change the location of the transfer due to a sick relative needing help in Seminyak. Initially I was told that it wasn’t able to be changed, so I called back to cancel the transfer and find my own way to the airport from Seminyak. When I called back I spoke to Bill H and he singlehandedly solved all my problems, efficiently and kindly. Seriously some of the best customer service I’ve ever received, he really went out of his way to make sure that this transfer was possible and personally contacted the transfer company himself. Bill helped make a stressful situation better, I really can’t thank him enough.

Fantastic experience: I was fortunate enough to have Tara P connect with me and my questions, concerns, bookings and ongoing communication and follow ups. She was a delight to talk to and nothing was too hard or too much for her too do. Tara P kept me in constant updates on what was going on and and I felt went above and beyond in her service to ensure everything was worked out perfectly and completely. I just want to say a huge thank you to Tara P and I will miss chatting with you and your bubbly personality and your positive nature that nothing is too hard. Thank you again for making this experience one of the most, if not the most positive experiences I have had in customer service and ongoing follow up. Thanks Tara

Fantastic experience: Thanks so much Annabel P. for organising such a fabulous getaway for us in Noosa at Noosa Blue Resort. She was so helpful and quick to respond. We will be asking her to arrange our next holiday too, maybe OS next time! Thanks Annabel ️

Fantastic experience: I have been dealing with Annabel P from Scoopon. Wow what a wonderful customer service experience . Annebel was amazing, she was engaging and gave me the feeling that helping me was something she enjoyed doing, it wasn’t a chore or just her job. Annabel answered my emails promptly, resolved my issues professionally, and made me feel this is a company to be trusted.

Fantastic experience: I talked with two staff, Wes, and Gemma E. Both were very helpful in terms of responding to my request to extend a stay, promptly confirming with the hotel, and then finalising payment and confirming the package. I would recommend Luxury Escapes with Lux Plus membership to any regular travelers.

Fantastic experience: I booked a accommodation package through Luxury Escape and later found cheaper hotel rates (excluding the LE offers included in the package). LE weren't able to match the rate but were helpful in allowing me to cancel my LE booking. Lisa and Azzie (Mohammad) were the Agents I liaised with and both were so helpful and understanding, and got back to me promptly. I had an excellent experience with phoning Luxury Escape.

Fantastic experience: Big Shout out to Kathryn M for her outstanding Customer Service yesterday. She was an absolute pleasure to deal with and assited with updating my hotel booking. Kathryn sets the standard, well done

Fantastic experience: Gemma was amazing. Her service was good standard. Thank you so much Gemma for your help. You were a pleasure to deal with

Fantastic experience: The service I got from Ava L was exceptional. She was professional, friendly and polite. My query was passed onto the Cruise team as promised.

Fantastic experience: I have booked many holidays with Luxury Escapes and each was a memorable and wonderful experience. Their incredible customer service together with their great app make bookings unbelievable easy and stress free. Great accommodation, great packages and support at every step.Thanks Justin G for your wonderful help with my last booking.

Fantastic experience: The staff at Luxury Escapes are absolutely brilliant. Always helpful and understanding, which is why I always try to book with them first. I had a few questions today about an upcoming hotel booking and Nikita M, on the phone, took extra time not only to understand my queries but to answer them thoroughly and help me solve any problems. Thanks Luxury Escapes AND Nikita M.

Fantastic experience: I have nothing but praise for luxury escapes customer service team. I have been dealing with Eleni H not only is she kind sufficient ,and so very helpful she is a lovely person so eager to help and resolve any problems that i had . I’ve never dealt with such a professional and efficient business when traveling,nothing is to difficult for them to resolve Which is a rarity nowadays. Book your next holiday with luxury escapes as it will be the best Decision you’ve made . I know I’ll be booking with this company for every holiday i take .I want to say a huge thank you to you all especially Eleni H .

Fantastic experience: Frequent user (Luxe+ member) of Luxury Escapes as they offer quality product. Called customer service recently (Helwest) for a date change and it was looked after quickly with zero fuss.

Fantastic experience: I had difficulty with Refundable.me which is the insurance you can purchase when booking with luxury escapes. I decided to contact luxury escapes for help and Widhora P was incredible. She was so kind and fast working and got me the outcome I was seeking. Thank you so much Widhora P you have been amazing.

Fantastic experience: My wife and I have used LE on numerous occasions previously and on my most recent booking, I had it totally 'incorrect'. I contacted LE and spoke with Kathryn M who was not only very helpful - but also very understanding, personable and a delight to deal with. Kathryn helped me by correcting my error without a fuss - much appreciated.

Fantastic experience: Shout out to the support staff at Luxury Escapes, who go out of their way to assist with any last minute changes or holiday hiccups. Widhora P, you are just wonderful. Thank you so much.

Fantastic experience: I would like to acknowledge the helpful and constructive advice and service that I received after experiencing some problems with a Luxury Escapes booking. Kathryn M. Was prompt, courteous and caring - I would like to commend her and hope that her superiors value her excellent front-line communication skills! Thank you Kathryn!

Fantastic experience: Helwest G changed our dates promptly and professionally. He was very pleasant to talk with and I appreciate everything he did to make this happen! Thank you Helwest G!

Fantastic experience: Bill H from LE was wonderful helping sort out some admin for me today. I love booking through LE, I am about to book into my 4th LE accomodation booking, all so far have been amazing! I have never had a bad experience and today talking with Bill was no different.

Negative experience: I booked a cruise through luxury escapes. Am having issue getting the onboard credit as part of the promotion. I emailed them, called them, emailed them again. And no one has bothered to get back despite being told that someone from the cruise team will respond soon. Its being more than 10 days. Its really unacceptable. I've booked accommodation through luxury escapes many times. All had been great until now. Their cruise team is terrible . The cruise team really need to step up and do better.

Fantastic experience: Eleni H has been absolutely wonderful to work with. Very efficient, knowledgeable and communicative. Has made my booking experience seamless.

Fantastic experience: I spoke with Kathryn M over the last 2 days and explained my situation to her and she came up with a solution that was to my satisfaction and maintained my confidence with Luxury Escapes. I look forward to several trips that have been booked with them in 2025. Thanks Kathryn M

Fantastic experience: We have used Luxury Escapes twice and the ease of booking a holiday has been effortless. The assistance we received from the team was very efficient and always quick to respond to any enquiries we had during and after making our booking, thankyou Carlos. We look forward to future holiday packages with Luxury Escapes and highly recommend them for planning a holiday.

Fantastic experience: Gemma E, has already became a highlight to my trip. She was so lovely and really took the time to make sure my upcoming trip was possible. Appreciate her service.

Fantastic experience: Thank to Tara P for saving our family holiday after the final payment inadvertently didn't go through. Tara P reviewed the booking and helped reinstate it, confirmed this with the resort, and back to me within the hour! Very appreciative of her efforts and assistance today! Thanks Tara P in the High Priority Support Team!

Fantastic experience: Kathryn M of luxury escapes support was very helpful and efficient in arranging our transport to our accommodation after multiple flight changes last minute. It was great having the car waiting despite a much later arrival time. Communication was great.

Fantastic experience: We had a hotel booking for Japan in December but unfortunately had to cancel. Thankfully it was still within the ''Free Cancellation" period. However, while there was some initial confusion and challenge with the process, a couple of the LE team were super helpful, especially 'West' (Helwest G), a gem who was polite and efficient in resolving the matter at the final stage. Nice work, thanks!

Fantastic experience: Fantastic prices and even better escapes. Had an issue with a booking (my fault) and the team at Luxury Escapes were fantastic !! Ava L was the lovely person I spoke with and she handled everything for me. Ava, thank you very much for all your help. You are a credit to the Luxury Escapes team. Thanks again !!! Will definitely be using Luxury Escapes again !

Fantastic experience: Eleni H was the most helpful and amazing person I have spoken to. She was so lovely and was able to upgrade a package deal for us. I could not have been more thankful for her help she made the process so easy.

Fantastic experience: Its easy when the trip all goes to plan but I had to get a change of dates made and Helwest G went above & beyond to assist. Great to deal with. Got a reply back for me from the hotel within hours. Thanks West!

Fantastic experience: My back went ! It'll be right - time heals right? Not always. Fast forward a few weeks and still walking like a duck. "Mmm" said better half. "Wow" said neurosurgeon. ( You never want a doctor interested in you). "Need to get that thingy away from those nervy things in your back. Cancel all plans we're going in to cut it out". Cancelling an overseas trip upcoming in 3 weeks and getting some refund- with med certificate - surely can't be too difficult. Luxury Escapes was the only performer here. 5 stars to Annabel answering the phone and showing compassion and providing sensible options. Sorted in 24 hours. No stars to Qantas and Tripadeal who seem to need a video of the surgery for a partial refund option and multiple emails and phone calls.

Negative experience: Warning to Potential Customers: Avoid Luxury Escapes I am writing to express my profound disappointment with the service provided by Luxury Escapes concerning a booking issue for our upcoming trip. Luxury Escapes confirmed receipt of full payment for our vacation on multiple occasions. However, the travel provider later informed us that they never received the payment from Luxury Escapes. Despite contacting Luxury Escapes more than 15 hours prior to confirm there would be no issue as we had meticulously planned for this holiday and wanted to ensure everything went perfectly, we were merely reassured that payment had been received and that there were no problems. At no point did we receive any response or support to resolve the issue. That was not the case and our travel provider advised us that they had not received payment from Luxury Escapes. Furthermore, the travel provider declined to accept any additional payments to facilitate this, citing concerns over potential double payment. All they could do was refer us back to Luxury Escapes, leaving us likely to miss out on booking the activities which were the entire reason that we booked this trip. After over 40 hours, 7 phone calls, 2 emails, and more than 25 online messages via their support service and messenger requesting urgent assistance, and after continuously being promised that an agent would contact via phone “soon”…. We FINALLY received an email stating that they had worked with the provider to resolve the issue and that our booking should now reflect as being paid in full, allowing us to proceed with booking activities. However, this response included no apology for the inconvenience and disappointment caused, despite my clear communication that this was an urgent matter, as the activities we had hoped to book would likely sell out within hours of bookings opening. Nor did it address the lack of assistance, the failures that led to this issue, or the failure to return our calls despite multiple requests and reassurances from both their online and phone support teams. There was absolutely no acknowledgment of our disappointment with the service received. This experience has significantly diminished our excitement for what should have been a joyous occasion. Luxury Escapes has demonstrated a complete lack of responsiveness, empathy, and support. I urge potential customers to think twice before using their services. We are incredibly frustrated and disappointed with how this matter has been handled. Through no fault of our own, we have now missed out on the activities we were so excited about, simply due to a lack of communication and action from Luxury Escapes to the travel provider. Luxury Escapes, you need to do better.

Negative experience: Sadly they will not refund a hotel stay due to me unexpectedly testing Positive to Covid-19 two days before my scheduled departure, despite the hotels policy, while Qantas are refunding me everything, even without needing my PCR test results message, despite me wanting to give it to them. And having pneumonia unexpectedly again at the same time. Buyer beware. Safer to book with the hotel direct next time, despite having pleasant experiences with Luxury Escapes in the past. Hopefully my credit cards travel insurance will help me, otherwise that is $499 down the drain. I wish honesty paid here like it should, but it doesn't. Update on the 29/11/24: It turned out that the hotel wanted Luxury Escapes to issue a voucher for use until October 2025 at the same hotel due to the Covid result beyond my control. Turns out no can do due to the travel insurance claim being put through, with a $300 excess as a heavy loss. This company could have issued me a voucher instead of going down the travel insurance route. Luxury Escapes could have maintained the business from someone who was a fan had they offered this as a solution rather than palming this onto the travel insurer. Still cranky with this company.

Fantastic experience: Luxury Escapes have always provided excellent experiences. When a provider cancelled a service we had booked, they immediately refunded us and were extremely helpful. Now I'm looking forward to my next luxury escape!

Fantastic experience: I use LuxE regularly for my quick getaways and holiday experiences. The quality of the places and the deals achieved are great. I am a LuxE Plus member and this has given me an even better experience so far. The staff are also very helpful if you have any questions, need further bookings (like flights) or a change on a booking - a big shout out of thanks to Carlos E for being so helpful. I highly recommend Luxury Escapes (LuxE) - you wont regret it.

Fantastic experience: We love Luxury Escapes, such extraordinary value holidays! Thank you to Imogen for fantastic service in changing our recent booking dates - very professional, timely and responsive. We are grateful for such excellent customer service.

Fantastic experience: I had some booking issues due to my own fault and Helwest G was the lady I spoke to and she was truly amazing. She has made me a customer for life. She was very kind and helpful and totally fixed my trip. Thank you so much Helwest G ( I hope I have your name right ) Leigh Quigley

Fantastic experience: I needed help in regards to one of my accommodation bookings with Luxury Escapes recently and had the great pleasure of interacting with Mikayla C from Luxury Escapes Support. Mikayla was outstanding with her customer service. She understood my predicament immediately and was able to resolve my problem with a minimum of fuss. Her communications skills throughout were exemplary. Well done and thanks once again Mikayla.

Fantastic experience: Had a massive panic attack as we hadn't received some information that we needed after we had booked a cruise, I only realised this many months later, so in a panic I rang Twara from Luxury Escapes and she kindly followed through with it and also organised someone from the correct department to follow up with me. Thanks Twara and Luxury Escapes, you guys are great so it isn't any wonder why we love booking holidays through you, good deals, good service :-)

Fantastic experience: Arrived in Melbourne to start our adventures and found that I hadn’t received an email with my tickets to the Aquarium. The aquarium were no help and advised to contact LE. I thought that’s it I have lost the money that I had spent. I called LE and spoke with Elena H. She understood and advised she would look into it all and get back to me. She done a wonderful job and I’m very happy with the outcome considering all that happened. Looks like I need to look for another weekend in Melb to use our vouchers. Thanks Eleni

Fantastic experience: I had to cancel my booking, and at first the website only gave me the option of equivalent credit with Luxury Escapes. However, when I contacted the very helpful and efficient Kurniawan C, all was resolved. He even helped me update my contact details securely.

Fantastic experience: Gemma is a superstar! We booked accommodation that had to be changed due to the unfortunate volcanic activity in Indonesia. Thank goodness we booked through luxury escapes who have outstanding staff like Gemma. She went above and beyond and was able to resolve our accommodation issue without any impact to ourselves. She was efficient and proactive. Second time with Luxury escapes, and once again very happy. Thank you for making our holiday happen!

Fantastic experience: I had to change my travel plans due to Coronavirus illness. The staff were very helpful and easy to talk with. The process to make a change was clearly explained. Bill H was very efficient and ensured our change of dates was successfully completed before we finished the call. Email confirmation was sent immediately.

Fantastic experience: Have used Luxury Escapes for over 5 years and have always found amazing deals. I've only ever had small issues (these have been with 3rd parties) and Luxury Escapes support team have always been tremendous. While booking my latest holiday BILL H in support helped resolve an issue successfully and followed with a call and an email to make sure we were 100% happy with the resolution. Attentive and thorough giving us peace of mind for our holiday.

Fantastic experience: I called 4 days out from international travel to confirm transfer arrangements for our package in Thailand. Gemma E provided exceptional service, confirming all arrangements within hours. She was friendly, polite and super helpful. Very impressed. Thank you Gemma

Fantastic experience: We book holidays regularly through luxury escapes because of their great deals and variety of locations. Our latest booking to Bali required some changes, and Mohammad Aziz provided exceptional, professional, and prompt service in meeting our requests. Thank you

Fantastic experience: I wish to two of your customer service officers, Sarah B and Danielle P. Danielle followed up on an intial contact I made with Sarah , about my request to change a booking. I received very good service, and although the outccome was not as I hoped it would be because it was outside the change dates, the two officers did their best. Danielle followed up twice with regard to contacting the hotel on my behalf. Thank you.

Fantastic experience: We've always been impressed with the support we get from the team at Luxury Escapes, and the assistance we received today from Penny G was exemplary. We got ourselves in a bind over Xmas due to family reasons and were looking like we would lose our holiday bookings, but thanks to Penny's advocacy, we could reschedule to more suitable dates. This is why we keep going back to Luxury Escapes.

Fantastic experience: Appart from the great value holidays the service from Luxury Escapes is always exceptional. Had a recent issue with the need to change a hotel booking and Gabby S took the stress out of the situation got it sorted quickly. Thanks Gabby.

Positive experience: We had to change our hotel in our last holiday in Bali and received very good customer service from Raul M and Liz from Luxury Escape. they both were very responsive, listened to our problem and help organizing alternate hotel with positive outcome. Very pleasant experience with Luxury Escape! Thank you! Mohibur and Marina

Fantastic experience: Liza and Fraser were extremely helpful and efficient in assisting me change my friends return flights home (departing in 2 days) to Business Class. Well done and thank you !

Fantastic experience: I had an excellent experience with Luxury Escapes Melbourne, and I want to specifically thank Lychota for their incredible support. I had an issue where I was charged for a booking but didn't receive a confirmation, and it was causing a bit of stress. However, Lychota was fantastic in resolving the situation. From the moment I reached out, they were very communicative, providing clear and informative responses. What stood out the most was the personalised approach—they followed up through both email and phone calls, and it was such a relief to speak to the same person each time. They really made me feel like a priority, even though it was a relatively small amount (<$1k). Thanks to Lychota’s diligent follow-ups and attention to detail, the issue was fully resolved within a day. I couldn’t have asked for better service. It’s rare to find such exceptional customer care, and I truly appreciate the effort put in to make sure everything was sorted out swiftly. Highly recommend!

Fantastic experience: Great Customer Service by Emily G. Emily dealt with my query promptly and professionally and even followed up with a call a few days later to keep me updated. Keep up the good work Emily!

Fantastic experience: I would like to express my gratitude for the exceptional service provided by Nadya P. from the Luxury Escapes customer service team. Having previously received no responses to my inquiries, her prompt attention came as a very welcome surprise. Nadya’s service was attentive and impeccable. She kept me informed at every step and resolved my issue within just a few hours. I believe Nadya would be an outstanding ambassador for Luxury Escapes, and I extend my sincere thanks to her for her dedication and professionalism.

Fantastic experience: I have been using LE for all our family holiday bookings for the last 6 years and have loved the variety of deals & wonderful thought-out packages. Recently, I made a mistake in my booking & was stressing out, but LE support team member, Joel S was not only efficient & resolved the matter in a timely fashion, but was also very understanding to my anxiousness. Super Customer Service !! I always recommend LE to friends, I really don’t understand anyone that doesn’t use LE for their travel bookings. Thank You Again Joel, S … you’re a life saver!

Fantastic experience: Can not praise the service I received from Annabel enough through a very stressful moment related to our booking. She explained how everything would unfold & how it would be resolved for our issue. It happened exactly as she explained, & we are set to enjoy our holiday worry free about our booking.

Positive experience: Many thanks to Tara P who took action to FINALLY get my Wife and I a suitable outcome. She was the one person who acted on the problem at hand so full kudos to her. She gets 5 stars. I have given an overall rating reduction for the non-action of other LE support staff however.

Fantastic experience: I was helped by Kathryn M today. My gift voucher wasn't showing online, and she took time to resolve the issue; rather than having me stay on the phone and wait, she called me back. She is an great asset to the team. Thanks Kathryn

Positive experience: The star system for reviews is not really an accurate way of grading experiences as there are so many. We have just returned from a 12 day Luxury Escapes Tour of Japan. 5 stars go to our guide Miki who looked after all of us impeccably and was a true professional. 5 stars to the great company on our bus. You were fantastic! 5 stars to magnificent Japan and all the wonders we saw and to the gentle, dignified Japanese people who welcomed us wherever we went. Unfortunately only 3 stars go to LE for their use of the word LUXURY. Apart from 3 hotels which could probably claim to be 4 star, the rest were pretty basic, situated in light industry areas and with little or no facilities. The last one we stayed in, in Osaka didn’t even offer sugar, milk or water in the room!We did all of our cheap and cheerful travelling in our twenties.. to be told that the better hotels were very difficult to book into was an insult to our intelligence especially since we’d booked in Jan 2024! You let us down badly LE.

Fantastic experience: Just wanted to say I had a lovely experience today with Penny G. I had to cancel my booking as my partner got the dates mixed up and now wasn’t able to change the date with the Hotel I had booked with. I called and spoke with Penny and from the start to the end of the call she was very polite and helpful, explained the best steps to take and then able to do everything I needed with her then on that call. Safe to say she was a pleasure to deal with and a great asset to the team!

Fantastic experience: Penny G from Luxury Escapes was a wonderful help today. I had accidentally booked the wrong room online, and she cheerfully amended my booking, and answered any questions I had. The wait time less than a minute for the phone to be answered when I called. Great service.

Fantastic experience: Penny G at Luxury Escapes customer service was incredibly professional and helpful with changing my booking. She sent through the new reservation details immediately and explained everything perfectly.

Fantastic experience: I love booking holiday accommodation through Luxury Escapes and have always had a brilliant experience on all my stays. I also want to commend the staff too for their excellent customer service. In particular, this morning when BILL H assisted me with a complex booking problem. Bill provided fantastic service and I was grateful to have such a helpful, friendly and informed person on the other end of the phone. Well done, Bill, and Luxury Escapes!

Fantastic experience: Had a very satisfying experience with Luxury Escapes especially Tara P. So easy to speak with, understanding my needs and responding appropriately and quickly. Thank you, Tara. Thanks to your efficiency my partner and I will have a wonderful 30th Anniversary.

Fantastic experience: Had to change a book very quickly , as we had a family emergency Widhora(Hope I have that correct) Changed my booking , offered their condolences without any drama. Great to deal with. Looking forward to Singapore (when we get there)

Fantastic experience: All of the consultants at Luxury Escapes have been fantastic throughout the booking of our Bali holiday, soon, at the Grand Hyatt, Nusa Dua. Yesterday and today, I had the pleasure speaking with Eleni H who attended to two more requests a lot quicker than I expected. Thank you, Eleni H, 10 out of 10 for your assistance.

Fantastic experience: Google Review: ⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of working with Bill H from Luxury Escapes, and I couldn’t be happier with the experience! From the moment I reached out with a problem Bill provided quick and exceptional customer service. He was proactive in calling the hotel directly and communicated with me along the way. Bill went above and beyond. It’s clear that he genuinely cares about clients and their travel experiences and extremely professional. Thank you Bill H - I will be in touch when booking my next Luxury Escapes holiday.

Fantastic experience: I have made several bookings through Luxury Escapes and they have always been fantastic. On a recent booking I needed to make some changes and dealt with Emily G. Her customer service is exceptional. She absolutely went above and beyond, keeping me updated along the way and showed incredible empathy and understanding. Cannot recommend this company highly enough!

Positive experience: Second time we have used Luxury Escapes. Great hotel in Bali. Rang them to change transfer time to airport earlier . I spoke to Nikita.M he was so helpful rearranged the time and emailed me back straight away when it was confirmed. He professional attendance to the problem was outstanding

Fantastic experience: I had great support from the Luxury Escape Support Team, especially Emily G. She is a great communicator and sorted out my request promptly and efficiently. Highly Recommended

Fantastic experience: I had an issue with my booking and rang the customer support team. Thankfully, Lychota answered my call. She was understanding and attentive, willing to listen to me and presenting me with all of the options. Lychota even took the trouble to contact me directly once the issue was resolved. Incredible customer service all around! Thank you for resolving my issue!!

Fantastic experience: I had 2 resorts booked in Thailand via Luxury Escapes that included one way airport transfers. I couldn’t find confirmation from anyone but when I emailed Luxury Escapes, Jake L sorted it out without hesitation. Many thanks!

Fantastic experience: I recently made contact with Luxury Escapes to cancel an accomodation booking that my parents were no longer able to use. My call was returned by Annabel who provided me with all the information I needed. She promptly followed up our conversations with emails and quickly helped arrange a credit for the booking. Thanks for all of your help Annabel!!

Fantastic experience: We had to change our dates after booking our escape and the website wasn't showing any availability for the new dates. Joel S from customer service was outstanding in helping us, contacting the hotel on our behalf and getting this issue sorted very quickly

Fantastic experience: Contacted Luxury Escapes this morning with a couple of questions about my families impending Christmas holiday in Bali. Penny G answered my call, listened to my questions and answered all of my queries positively and confidently. She was also able to settle the final payment and sent me the relevant documents straight away. I am very pleased with the outcome of my inquiry and would hesitate to recommend Luxury Escapes

Fantastic experience: We are about to commence our seventh Luxury Escape and each previous one has always surpassed our expectations. All the staff we have dealt with regarding our bookings for both accommodation and flights have been exceptional. We would like to pass on our special thanks to Emily G. for her assistance and attention to details and follow ups she has afforded us. Thank you, Sue and Errol.

Fantastic experience: I have been booking many Luxury Escapes packages over the years. Always happy with the packages and the hotels are pretty good. With my recent booking to Sydney, I had to fall back on the Cancellation Protection (which I added on) and when I ran into difficulties, I rang Luxury Escape Support. Spoke to Raul M and he was very helpful, efficient and well versed with the process of handling challenging issues. He escalated the matter and achieved a positive outcome.

Fantastic experience: Fraser from Luxury Escapes Flights Support deserves a medal for his outstanding service. He handled our last-minute booking change with such efficiency and kindness, making the process stress-free and saving our honeymoon plans. I can't thank him enough! If you ever need assistance, Fraser is your go-to guy.

Fantastic experience: FIRST CLASS CUSTOMER SERVICE FROM IRIS D at Scoopon/Luxury Escapes. We had a bereavement which forced a very late cancellation of a booking for Thailand but the customer service lady was so understanding and sorted out a credit for us within hours.. hard to beat this level of service.. THANK YOU IRIS.

Fantastic experience: We have just booked our 3rd Luxury Escape holiday. Danielle, our booking agent, went above and beyond to make the whole process as easy and pleasant as possible. Date changes etc weren't an issue and we are thrilled to be off on another adventure in the new year!

Fantastic experience: We had trouble making our flight to Bali so had to delay arrival for 24 hours. Contacting Nikita M he did a great job of contacting both the hotel and the transfer desk to advise them whilst keeping us informed of the progress

Fantastic experience: This hotel stay has been the best I've experienced. Mikayla C has been extremely helpful and attentive in assisting me with my booking. The room is warm, clean, and inviting. The bed is so comfortable, you never want to leave.

Fantastic experience: I was nervous about using Luxury Escapes but my experience with Jifenska H and others has been fabulous. I made a mistake and Luxury escapes did all they could to assist with helping me to remove it which was more than they needed to do. I am very grateful and will use again.

Fantastic experience: Gemma E was incredible, extremely helpful and polite and solved our issue super quickly. After having our flight delayed the morning we were supposed to leave, she contacted the hotel for us and managed to change our booking by a full day. Very grateful we booked through LE and for her help.

Fantastic experience: Hi All, Gabby S has been fantastic support, in arranging and helping with my first trip ever overseas, planned by myself. I am so looking forward to going to Bali for the first time ever. We had to move the date of the trip, as my partner is going to a work event in Sydney for the 100 year celebration of Woolworths, and we had to move the whole trip to the beginning of November. Nothing was too much or an issue , Gabby was happy to help. We are very lucky to have her help and support. Thank you Luxury Escapes Team !

Fantastic experience: Fantastic customer service from Mikayla C who arranged the airport transfers for me and followed up to ensure I had all the information I needed! Looking forward to my trip to Thailand. CS has been exceptional all the way through and I can't wait for our holiday! Website and app very easy, convenient and easy to navigate - thank you!

Fantastic experience: Luxury Escapes must be commended on the training of their team members! I had exceptional service from team member Brooke today. Brooke was friendly & helped me resolve my airport transfers! Thank you so much as l was feeling a little anxious beforehand... and Brooke has eased that anxiety.

Fantastic experience: We've had many experiences via the Luxury Escapes group, and all have been extremely enjoyable with that little added luxe experience. Our last trip we booked a kick weekend getaway and very last minute had to change the date due to a family emergency - my absolute gratitude to Bill H for organising the new dates for us. It was one less thing to worry about and we very much appreciate the efficiency and understanding.

Negative experience: I'm really frustrated and disappointed with the situation for our hotel booking to Goal Coast. We received a confirmation email from Luxury Escapes, but when I reached out to the hotel, they informed me that the booking wasn't successful. This has been quite upsetting for our family, especially for my kids who were so excited about this trip. It's heartbreaking to see their disappointment, and it's added a lot of stress to what should have been a happy occasion. Financially, this mix-up has put us in a tough spot. We planned our budget around the original booking, and now we might have to spend more to find last-minute activities/car rental. What genuinely disgusts me is the lack of care from Luxury Escapes, especially when this issue is entirely your responsibility. I raised the issue last Saturday and kept hearing phrases like "it's escalated" and "it's monitored." Yet, I had to call again and again to finally get someone to involve the resolution team. This truly highlights the lack of customer care and the dysfunction within your organization. Please stay away from Luxury Escapes if you don't want them to sour your vacation!

Fantastic experience: We had the absolute best experience with Luxury Escapes today thanks to your lovely customer service representative Gemma E. She was SO helpful, kind and prompt with providing us with a resolution. Gemma E has completely changed our view on Luxury Escapes customer service and we will happily be customers for many more years and holidays to come thanks to Gemma. Thank you so much Gemma! Luxury escapes are very lucky to have you on their team

Fantastic experience: So our holiday went pear shaped from the start with a damaged passport on check in on a long weekend. Over the following 4 days our plans changed 26 times (I may be exaggerating slightly). Both Bill H and Jen C were amazing in assisting us with every change of our very fluid travel arrangements. I cannot recommend Luxury Escapes highly enough and in particular these 2 extremely helpful staff members. Thank you Jen C & Bill H.

Fantastic experience: Our two packages with Luxury Escapes in the past 15months -Hoi An & now Dubai - have both been outstanding. We have compared the bespoke packages that you offer & find them compelling value. You will certainly keep us for our next holidays . Well done Luxury Escapes.

Fantastic experience: I had an exceptional experience with Lychota from the Luxury Escapes Support Team! From start to finish, Lychota was incredibly helpful and made the whole process seamless. Their attention to detail, clear communication, and genuine care ensured everything went smoothly. Thank you, Lychota, for making my Luxury Escapes experience stress-free and enjoyable!