Gaura Travel

Fantastic experience: Pratip.r Was very helpful. Help me getting the bassinet for baby. Definitely recommend this guy. Much appreciated.

Negative experience: Worst experience with Gaura travel PLEASE NEVER BOOK YOUR TICKETS WITH THEM.

Negative experience: Worst experience with Gaura Travel, we had booked tickets from Sydney to Delhi for January with them but due to personal reasons we want to change the dates and we are ready to pay the difference of fare, when we contacted them they asked us to fill the form through portal but error occurred, we tried with phone laptop but nothing worked, we emailed them but nothing was answered, we contacted them next day, they did not solve the problem, they said they can't do anything, you have to do it online. I don't understand if you can't help the customer then you should be clear when we booked with you. Trying to contact them again and again but nothing is working for us. PLEASE NEVER BOOK YOUR TICKETS WITH GAURA TRAVEL.

Negative experience: Please never book tickets with Gaura travel. They only care about your money with booking and then they discard customer. They don’t even care about our situation, requirement or other stuff. Totally had a bad experience.

Negative experience: Booked ticket for 10 December to New Delhi, the agent who booked that ticket booked as self check in means trough layover i have to re do the customs and it not written on ticket and wasn’t told by agent as well, just before check in airline refused boarding because i supposed to have visa of country for this ticket, when called gaura travel they said can not do anything in that, file a complaint online and does that even teller is not resolving the matter over there, worst experience ever, now file complaint to consumer department regarding these thieves, worst experience ever no one should book with them.

Negative experience: Fraud!! Worst experience!

Negative experience: Worst Experience! Please do not book any ticket with Gaura Travel. I have booked 8 tickets twice with them, both time I faced worst ever customer service! They are very nice until you pay the full amount, after…..forget it! Stay away everyone! Fraud !!

Negative experience: Very bad service.

Negative experience: Very fraudulent people Forcing people to buy new ticket on the spot by saying that flight has 13 to 18 hours layover Don’t book tickets with them Scammers, gaura travel , Be aware

Negative experience: Genuinely a disgusting unprofessional Travel agent, To save money they purposely put all their customers in 1 booking causing all 80 people seats to be scattered around who dont know each other and neither the Airlines, when asked gaura travels mentions the Airline Staff will change at the gate however they cannot help if the flight is heavy due to unavailability. If you dont want to face hassle and seat separated with your family AVOID THEM AT ALL COSTS!

Negative experience: I had the worstest experience in booking my ticket. The bookings employee gave the wrong info and made me pay 5% to secure the ticket. He misheard the email address and I didn't receive any itinerary. They said no refund, instead I can use that money to book my next flinght and they put me on hold for long time, I spend 2hrs 45mins over the phone with them on that day and they disconnect the call at last. Not next time, never ever I am going to book my tickets with Gaura or recommend anyone. One of the employees strictly said 'LISTEN' to me like he is ordering me or I am his slave, no politeness, no patience to hear what customer wants to say, worst customer service. Staff doesn't have enough knowledge on what they are doing, for evetything they say I can't help, I'll transfer your call and they keep doing that, no solution. When it's their fault there should be some considerations for refunds, they can't say it's policy, like it is supreme court judgement which cannot be changed. I highly don't recommend Gaura travels to anyone.

Negative experience: They need exposure by current affairs …..they cancelled tickets and want to keeps peoples hard earned money they didn’t refund they closed the case but with ….advise and proofs We are taking them in …….it will take a time and we are prepared for it hope it will be good outcome Edit I booked tickets from you not directly from airline so your responsibility to protect customers not to scam them

Negative experience: Really pathatic service...I booked a flight through Gaura travel from Brisbane to Delhi..Gaura travels misguided me and booked the ticket with 1 hour 25 min layover at Sydney which was not sufficient for any passenger by recollecting the baggage, changing the terminals and clearing the immigration for international flight. It was my first travel from Australia, so I didn't know these facts which Gaura travel never told me (which are always expected to be taken care by the booking egent). Due to which I couldn't catch my flight in Sydney. I called Gaura travel and they said that I have to book a fresh ticket which was extremely expensive. I checked the airline website and the price told by Gaura Travels is much more than that.. They were trying to encash my bad situation..I was left stranded at Airport with my family and child with nowhere to go..I complained but they ran away saying that its not their fault..This has traumatized me and my family and also hurt me emotionally and financially.. please be aware of such scammers as they never support you in your bad situations..

Negative experience: Very bad service

Negative experience: Very poor service…don’t know anything.. please don’t buy any tickets from them

Negative experience: Be alert from them

Negative experience: I booked oneway flight from them with 5% on Saturday night with card then rest of the amount I paid by bank transfer within 24 hours and send them invoice it’s was Sunday so bank hold the amount when Monday morning I went to bank to release fund luckily I call gaura travel to check if they got funds or not they said ticket is cancelled so I was so upset then I asked bank not to release funds to them I need money back because they cancelled ticket ,bank released $ 3664 Back to my account thanks anz for protecting us .. I asked gura travel to refund my remaining amount $192.89 then they said they can’t ..even ticket is cancelled by their side so they want to keep that money . I took …. advice with all the proofs that I can get refund 100% but it will take some time ..now I will submit everything to ATAS if tickets cancelled from our side I won’t ask for refund

Negative experience: We have been scammed and taken advantage of by this company. We had originally booked a flight in January to India but due to a family emergency we had to request a refund for that flight and book a new one immediately. We then called the travel agency and booked a flight and had to pay through payID immediately to secure a ticket as they were not accepting any other payment. We were then assured that the payment and ticket has been secured and will be sent the ticket details shortly. A few hours went by and we followed up a few hours later as we had not received ticket details yet had gotten confirmation of payments and the new flight was booked for tomorrow morning. The agents told us to wait an hour or so and they will send us the details. More time went by and we called again and they repeated the same thing. At 9:00pm tonight we called again as tomorrow morning is the flight and when we followed up to receive the ticket details they told us, “Your payment was received late and a ticket was not secured” but we had been given multiple emails saying to “rest assured your ticket and payment has been complete”. And then we demanded an immediate refund due to the family emergency and need to get on a flight and these agents are telling us to fill out a refund form which can take up to months to return and also cut $700 from your refund even though this is a company issue. And then they are telling us to spend another $1000 on top of the money we have sent to book a new flight for the day after but are not able to give us our money back immediately. We are now stuck with no tickets and no refund. Do not book with Guara Travels they take advantage of your personal situations and literally scam you.

Fantastic experience: Allan RDR ....Great customer service. Thanks

Negative experience: Worst travel agency. Fraud pepople. They provide false information

Negative experience: Worst customer service I ever faced. I am regretting. Why did I book my ticket from here even though my friend told me before about their service? From next time, I will book the ticket by myself, not from here. I had so many problems when I was changing the date.

Negative experience: Very unprofessional service especially when they sold you the tickets. They always change tickets on last minute as this happened with me three times now. Hardly no recommend with gaura travel

Negative experience: 1st- I wanted to use my credit card so I can be eligible for travel insurance but Gaura Travel has only two options to finalise the booking cost. I.e. Bpay or PayID. Both options wont work ij credit cards unless pay a huge transfer fee. The idea of Gaura Travel is to provide best deals with limited choices of payment options. Funny, can pay initially 5%deposit using credit cards but the 2nd lot. I wasn’t told by the staff untill took 5% off which is non-refundable money. Worst customer service support and the way they take money. 2nd on 10/7/24 Booking number is 188948. Why dont you accept any others ways to pay the remaining funds other than Bpay or PayID? 3rd on 5/10/24 Lovely people, if you want to save money and get the cheapest and shitty travel experience please call Gaura Travel. I gave two chances and thats it.

Negative experience: Do not trust these people. They say something else before giving the ticket. They say something else after making the payment.

Negative experience: Worst travel agency ever. Never ever book flight tickets with this agency. They are fraud.

Negative experience: Don't deserve even a single star. Big liar, fraud, rubbish talk. Just one suggestion: never ever book with Gaura Travel.

Fantastic experience: Good service and information provided by Gurprit.definitely recommend his services to my friends and family.thank you GT.

Fantastic experience: Very reliant and quick services provided by Subhodip in regard to flight services needed. Very well managed. Would 100% recommend.

Negative experience: Big Liars. Dont book with them. I recently bookes my tickets with them. Costed me more to book but was told that these are flexible tickets due to which i agrred and when i went for date change they just said, since we have made changes with the airline directly (which i didnt do) , they cant help. Also afterwards when i checked with airlines, they just told me that travel agent have booked the basic fare flight. I was getting direct price of $3050 with the airline but the agent assisted me to book with them since they are giving flexible tickets for $3300 for which i aggreed. Now will have to pay again for changes. Never ever trust these guys.

Negative experience: These people are fraud and don’t tell the truth At the time of booking they say pay 5% and remaining pay within 24 hours When balance amount is paid within 24 hours they say you have to pay more because the flight fare has increased. In the email it is clearly mentioned to pay within 24 hours to get the same flight rate

Fantastic experience: I recently booked my ticket via this agency I was attended by one of the expert staff named Aryan A.He was very patient and dealing in a polite manner.I will recommend this agency with everyone.Great customer service.Thanks.

Negative experience: Im always buy tickets with Gaura travel but today Im calling about booking for tickets from Brisbane to Melbourne but Staff is very rude. The lady she is not understanding what I was saying and she was not cooperative. They can’t help to book in best price. I will not book tickets again. Very bad experience

Negative experience: Just spoke to an Indian guy named Sachin working in customer service. He hung up on me because I did not want to pay $5 to reserve the seat. He kept on asking even after I told him that I need time to think about it. Very unprofessional and manner less. Need to train your staff to talk in a polite manner!

Negative experience: When I booked my tickets through Gaura Travel, I was initially assured by their agent about the pricing and policies, but everything quickly went downhill. The agent gave me incomplete information, and when I later discovered additional charges, I contacted their customer service for clarification. Unfortunately, their support team was unhelpful, poorly trained, and seemed unaware of their own company’s policies. It was frustrating to deal with representatives who kept passing the issue around without providing any real solution. It became clear that they either didn’t know their own policies or were intentionally misleading me.

Negative experience: Worst Service. I booked a ticket from Gaura Travels and I received i itinerary from them with luggage of 40kg and in final ticket i got 30Kg. Now their Customer care agent are not providing solution. I request all customers never buy ticket from GAURA TRAVELS.

Negative experience: I had a very bad experience with this company. When I booked my ticket, they informed me that the ticket was flexible, which was why it was more expensive compared to other online portals. They assured me that I could change the dates or cancel the ticket with applicable fees and get my money back. However, now they are saying the ticket is non-refundable. Additionally, they promised to send my e-tickets within 48 hours after full payment, but it’s been over 2 months, and I still haven’t received them. Very disappointed with their service and lack of communication. I wouldn’t recommend them to anyone.

Fantastic experience: Such a nice deals and thanks for Sunny for getting a better deal by going out of the way and finding me for a nice price.

Negative experience: I booked a tickets for my wife and 2 children from Sydney to Mumbai, such that it matched that of another relative travelling from Sydney to Mumbai. A week before the departure date, the airline cancelled the Kuala Lumpur to Mumbai flight. I called Gaura travels to rebook new flights. They messed up the booking such that it did not match with my relative’s itinerary. Poor customer service . Please book directly with airline. The stress is Not worth the savings.

Fantastic experience: I had an excellent experience with PabitraP. Their customer service was outstanding—very professional, helpful, and attentive. They took the time to patiently assist me with my queries and ensured that I had a clear understanding of the process. Their willingness to go above and beyond to provide support made the entire experience smooth and enjoyable. I highly recommend PabitraP for anyone seeking top-notch customer service from Gaura travel. Thankyou so much PabitraP for assisting us.

Negative experience: My 1st and The Worst experience ever. I booked tickets for my parents from them and asked about wheelchair as they have medical issues can’t walk. One of their team member named Abhishek said I mentioned in system for wheelchair. I verified again more than 10 times about wheelchair and he said they need to collect medical reports they will provide them wheelchair. I booked tickets for three old people include my parents and paid full amount on the same time.But on the departure time their drama begins. Actually there’s no wheelchair for anybody mentioned in system as airport team told me straight away. Unfortunately my parents had to suffer.Then I call them and asked about the whole cheating then one man over the phone said nobody is here to tackle the situation until tomorrow morning and I am new in this company so have no authority to take any decision.it’s biggest scam and they trapping people and cheating them by saying lies and making false promises about good service. So I would suggest people please don’t waste your money and time. There are 100 better travel options in market. They are biggest cheater as so called Gaura travel

Fantastic experience: I have the best experience ever for ticket booking. Lady name Amrita M was so professional, kind , friendly and had lot of patience. She gave me the unbeatable price with best option for us . Thank you Amrita . Count us in your permanent customers now .

Fantastic experience: “I had the pleasure of having my flight booked by Adarsh, and I must say, the experience was simply wonderful. He was not only professional but also incredibly lovely and respectful throughout the entire process. Adarsh made sure to handle everything with care and patience, ensuring I was comfortable with all the details of my booking. His friendly attitude and genuine willingness to help truly made a difference. I couldn’t have asked for better service, and I am so grateful for his assistance. Highly recommend him for anyone looking for excellent customer care!”

Fantastic experience: I really recommend Gaura Travel for fast , convenient and affordable flights tickets. They are really good in this field. I am there frequent flyer from last 6 years now. No complaints at all..Best part is Gaura deals which no should miss if planning to travel India vice versa .Can get tickets at best price as compared to other markets Leaders. Thanks for helping my family to travel hassle free.

Fantastic experience: Excellent communication skill by Shruti Kumari. Very helpful in navigation

Negative experience: I really don't have any energy left to write the whole thing after dealing with them for the past 2 weeks. They are SCAMMERS. Stay away!!

Fantastic experience: Looked after by Mr om prakash Excellent service Through and through professionally I would recommend to one and all Keep it up guys

Negative experience: Never recommend them to anyone. Their team will be calling back to back until you have not booked a ticket and once you have booked it after that no one wants to help you with rescheduling it. A big No No No worst experience. There is nothing below 1 star otherwise you even don’t deserve 1 star.

Negative experience: Stay away. It's all good until the payment is made. The real problem arises after that if you have to deal with them. Been calling them every second day to change the date for the return flight. It's a headache. I've been told someone from the so called "date change department" will call us back but nothing. Frustrating as it is, I decided to call the airline directly after which I found out that these travel agents are charging us double for the date change than the airline. When asked about it, the agent from Gaura Travel on the phone couldn't give us the reason for the price difference. As lot of other people as mentioned, please book direct with the airline rather than dealing with these scammers.

Negative experience: Worst experience. Pay more and book your own from the airlines directly. These people have the worst terms and conditions. The Call centre folk will lie to you only so they can throw their terms and conditions at you to say that you will never get your money back. Ever wondered why we cannot trust one of our own. It is because of guys that operate such businesses. Wait and watch, this person will make it to Current affairs one day.

Negative experience: Last weekend, we called in to book a ticket, after finding a suitable flight they sent us a pay id to pay for the flights, we paid as guided by the agent over the phone but he kept insisting the money has not arrived but the money has been deducted from our bank.. Unfortunately we booked them on Sunday so they said they can ask their finance team to get back to us Monday but never returned and saying they have not received the funds and have asked us to re book the tickets again. Our Banks are investigating and we are still unsure where our money has reached but we will have to wait for few weeks until they let us know further details.. Its been 4 days and it remains the same or unless they are using this platform to scam innocent people. STAY AWAY FROM THEM! Please don't waste your time and money with these agents rather few hundred dollars more book with airlines directly. with all that stress we have cancelled our trip and not wanting to book else where too. we haven't been for holiday for years and tried to save some money with the busy period as it was so expensive to book and now we have lost them all. Lost hope and added more stress... Through out the booking, Each agents says different things re weight and fair. Please don' t book these agents. Just stay away from this company. I am not sure how to add another comment so adding them in here … I do not see that you are trying to help or support! My husband used his email to book and we have lodged complaints as you have requested with our bank receipts and photos as evidence. It’s been more than 2 weeks and no further response from your end! It’s frustrating because we have lost money from our end trying to book from your website as you have said ! How questionable and trustable is your website ?

Fantastic experience: Just did a booking through Subhodip Ghosh and it was a really good experience. He is a great kid and made sure that he was respectful and understood what the booking requirement was exactly. Thank you!

Positive experience: Had a great experience booking with Gaura Travels. The ticket consultant (Dev) on the phone was very pleasant to talk to and provided me a good deal for my trip.

Negative experience: Avoid this Company at All Costs I’ve booked multiple tickets with this ticketing agent, hoping that being a regular customer would mean some level of respect and decent service. Unfortunately, this company has proven time and again that they care little for their customers. They don’t own the tickets themselves, and if a flight gets canceled last minute, they offer absolutely no alternatives or solutions. Every time I called, they assured me they’d resolve the issue within 24 hours, only to ghost me and never follow up. After nearly two weeks of back-and-forth, filled with lies and false promises, I am still struggling to get a refund confirmation. Their customer service is awful, untrustworthy, and utterly frustrating to deal with. If you’re looking for a reliable and professional service, this company is definitely not worth your time or money. Save yourself the hassle and look elsewhere.

Negative experience: Worst agents ever, all they do is sell but hardly any post sale service. Worst experience ever.

Fantastic experience: THANK YOU ZEBA R SHE HELPED ME A LOT TO GET THE BEST DEALS FOR MY WHOLE FAMILY THANKS AGAIN ZEBA R GAURA TRAVEL PROVIDED OUTSTANDING CUSTOMER SERVICE MAKING THE BOOKING PROCESS EFFORTLESS

Negative experience: Bad experience after booking. Once you paid there behaviour and tone is completety different.

Fantastic experience: Gaura travel, absolute best, tavelling to and from india, this time the agent Allenrdr was skilled and efficient. Will fly again soon.

Negative experience: Don't book from Gaura travel ever .They are digital theifs.They are totally fraud .Once Bymistake you stuck with them only then they don't leave any option for you .Be aware.

Negative experience: VERY BAD Holded a flight for 24 hours with $180 deposit and they said the flight is booked. They said they can't refund the $180. NEVER TRUST GAURA TRAVEL

Negative experience: Worst service..i would suggest don’t not even think of calling them.They will behind you until you book tickets,if we want any changes they won’t even care. I would have given zero stars for their service if there is an option

Fantastic experience: Great customer service by Satwik B, very professional with good product knowledge. Would definitely recommend friends and family to contact Gaura travel for all travel requirements

Negative experience: Don't fall for their trap .Don't book this special fair They will take ur money but won't give tickets. They will promise to give 7 days before travel dates.Dont fall for their trap.I need tickets for Bridging B or sometime you will need for other purposes,but they keep telling me that they can't issue tickets. It's a scam they keep ur till last moment to funds their actions. What if they shut down today ,you won't have any tickets to claim.They won't tell these at the time of booking.

Negative experience: Agent over the phone and on the website showing the baggage allowance of 35kg and when e ticket issued it was mentioned 30 kg only. When I had chat with Guara travel staff they said they can do it anything it was selected wrong luggage option while issuing ticket. Bed review with Guratravel, never ever book the tickets with them. Very disappointing.

Fantastic experience: Great customer service. Very great experience .Benedict Joy was very patient and of great help. Assisted me with every step and was kind and helpful. Definitely recommend.

Negative experience: Had the worst experience and allot of head ache, wanted to book emergency flight, they did helped me find it but all of their staff had no facts straight everyone says different things, we paid twice as they have different mode of payments for different scenarios which is unusual, however when we made payments they asked us to apply for refund from our end where else it should have been done by them by default. Anyway, the flight they booked us for was canceled and no one bothered to inform us when called them and asked about solution they said they cannot do anything because Air india canceled not them, although the person who was on phone asked us to wait or book another flight and pay again. Why the hell are they even travel agents if they cannot help in the situation like that. What ever they did I could have done my self. Purpose of travel agent is not get stuck in all that stuff. I AM GOING TO WAIT FOR THE REFUND. IF ITS NOT DONE THEN WE HAVE A BIG PROBLEM.

Fantastic experience: I always have a really good experience whenever I book the flights from them. Their customer service team is very kind, and they offer the best prices compared to any other travel agents in the market. I'm really satisfied wth the service specially Sejal G who waited so long over the phone untill whole process was completed.

Negative experience: I had the worst experience so far with them, i have booked one sided ticket from delhi to melbourne in $599 for october . They never sent me ticket and when I requested for ticket they said it will be only sent one week prior. I had this ticket booked for my mother to come during my pregnancy and i got some health issues and needed my mum early I requested them to change or refund me so that i can book somewhere else as due to my health reason i cannot do my day to day duties, they ask me to pay $450 fee on top up of $599 if i need to change and than i call airline to check , airline advised if its medical reason they do not charge any fee that $450 is gaura travel fee…. I again requested them and applied for date change but they refused to waive off the change fee nor they will refund…. I am badly stuck with them…. I would say never book with them as i had booked with other travellers and ever had issue its first time i used them and faced the worst experience of my life… i am taking it further to report to ombudsman but beware people coz it can happen to anyone…… poor business

Fantastic experience: Satwik Sir has helped me a lot to get the best deals for my whole family. The booking process was very smooth and he guided me throughout the process. I always book my tickets through Gaura Travel.

Negative experience: Reduced rating after 2nd experience. First experience during COVID was good because they operated charted flights. This time decided to book through them for Mum-Mel sector as their prices were less than other agents and direct airline fares. However 2 weeks before the flight I was told that the airline has cancelled our scheduled flight and was offered a flight 1 week before the actual departure which was not suited. I advised them to book on another airline which they agreed however they wanted to charge me more than the price that was shown in the airlines website itself on the day! At the end it costed me the same as what it would have had I booked through the other agents or airlines before the initial booking with Gaura as the fare difference was not much but I am unhappy that they charged me more than the airlines for the same itinerary. So not worth the time and headache of going through these agents. I still expect Gaura travel to review this and get back to me. If they do I will update this review.

Negative experience: Feeling frustrated with @gauratravel_au I booked a ticket for international travel from The booking was done through a phone call. While booking the ticket, the sales person ensured that if dates are changed or applied for refund , a maximum 350$ would be deducted if changed before 72Hrs. After having this confirmed by him a couple of times and getting ensured that the call is recorded from their side and it will be an evidence if any inconvenience is there, I booked the ticket. After some time due to some issue I had to change the dates of flight. I informed them the concern even before 2 months let alone 72 hrs. The response is that 680$ would be charged instead of 350$. This is a total SCAM. To make matters worse, they refuse to acknowledge my calls or address the issue and repeat same answer from 2 weeks that matter will in solved in 24 hrs. This is unacceptable and disappointing service.

Negative experience: I would give zero start if there was any option. Very frustrating experience. Booked over the phone, Saheen booked my tickets. Informed her that i want to book return trip for my brother and add my mum’s flight on the way back to Australia. So that they can come together to Australia. She booked right dates for my mum 31/08 and booked 31/10 for my brother instead of 31/08. I clearly mentioned that i want 31/08 but I am not sure how 31/10 was booked. I checked dates and name on my mum’s ticket and assumed it will same dates for my brother return trip, so just quickly checked his name and DOB but did not pay attention to dates as they supposed to come back together. I had to pay $440 extra to change my brother’s ticket date. Then i requested for seats to be together when my brother and mum when they are coming back together. Saheen confirmed over the phone that seats have been confirmed. And I asked her email it to me but no email was received, so i called back again to speak to her but then she was not available. I requested call back from her which i never received till now. And guess what my brother and mum did not get seats together. They were sitting 8-10 seats apart. Imagine your elderly had to go through this for 12 hour flight. I requested to speak to senior supervisor but could not get to speak to anyone. Then i filled feedback form and requested for call back which i received today from Kajal from 0412338924. She could not help at all and could not answer my questions and she literally hang up the call. I tried calling back x3 times and then she keeps disconnecting my call and then blocked my number. What kind of customer service is this when your agents cannot resolve the issue, why would you even hire them. Why do you make fake promises. Its so frustrating and i am not going to let it go unless something is done about it.

Fantastic experience: Their customer service agent name Amrita M is exceptional to provide all the information and helped us in our booking. Highly recommend her to get the best experience when booking with Gaura travel. Well done Amrita M

Negative experience: I bought ticket for my cousin sister 28th June Delhi to Toronto. Ticket booked by Harjinder S with few stops on the way . I already explained to her that my sister is on visitor visa but she booked wrong ticket so she refused entry by immigration she has no transit visa of that countries . Same time i bought another ticket $2100 Air India but that was also rejected by immigration but they offered refund. I applied refund 2 months ago on Gaura Travel website but no response. I already contacted few times but they said , our refund team will call you from 2 months but no one calling me back. They only pick your phone if you want new booking if you have booking issue then never respond you back. I am also sharing this message with WhatsApp group and facebook as well with multiple people. Please stay away from them. They are team of cheaters who will rip off your hard work income. Stay Away team of Cheaters. I will prefer next time Mann Travels or Friends Travels always good experience with them.

Negative experience: I always booked ticket with Gaura but now they disappointed me I booked my mother in law ticket on 22/08 timing 11:30pm but flight was delayed 5 hour but I didn’t get email that side and park my car in airport as we know they charge 30$ per hour parking after that I wait until 12:30 and pay 90$ for parking and came back home then my mom reached Malaysia flight also delay around 8 hour and she don’t know speak English and she was hungry too when I call to guara customer care they didn’t help me they said it’s not our fault call airline. She was waiting in there but they didn’t get any help help.

Fantastic experience: Gaura Travel provided outstanding customer service, making the booking process effortless. Their pricing was unbeatable, offering great value for money. Highly recommend them for a hassle-free travel experience!

Negative experience: Never deal with this company. Absolute thieves. kept calling me when i enquired about ticket. After i paid $500 deposit because of there fault i need to cancelled my tickets. After that real fun starts. they will make excuse on excuse not to pay your money back. Thanks i did not pay for all 5 family tickets in full. Absolute thieves . All they care about is to trick you and get the money upfront. Be aware people . Cheap is not best. Still waiting for my refund.

Negative experience: Big time tricksters. Lure you to book tickets only for monies and misguide customers, don’t bother to inform customers with crucial travel information (passport validity etc) lost $600 just for bcz of it and zero accountability from this travel agent. Their policies don’t allow refund/ cancellation and they charge insanely $450 for date change. Better to buy direct with airlines.

Fantastic experience: Thank you Omprakash from Melbourne branch for easy transaction....Gaura Travel never let me down...They look after me last 3 times I needed short notice booking with competent staff... Will definitely continue business with you. Thank you again.

Negative experience: Well Well !, these people have made me almost miss the flight. One of our kids’ passports had less than 6 months left and they never told me anything about this while booking the ticket. I was reading out loud while entering passport expiry dates and there was no alert from customer service person. Only day before boarding the plane, I was trying to book the seats and the system was not allowing that’s when all the alarm bells went off, called these bunch of jerks and they have no answer other than saying sorry and asking me to try my luck at airport. Now they didn’t even have an answer on how to renew the passport in these situations. Instead, they asked me to call Indian embassy, Singapore embassy and Australian embassy. Spent several hours going through this horrific ordeal of calling all these embassies and eventually just before mid-night I called one of my friends who works in Australian passport and because of his suggestion only I was able to get the new passport in time. Now when family reached airport got to know that Gaura have booked other people also part of our family and Singapore airline was saying that others have already added excess baggage and we can’t use our allocated quote for luggage and this happened while returning back too. Under one booking they are creating a pool of tickets and individually email respective persons. Frankly speaking it’s not worth going through these cowboys. Disgusting service. In this small market they are playing too many tricks.Highly recommending to shop elsewhere. Unfortunately, there is nothing less than one star. I feel this agency doesn’t even deserve this.

Fantastic experience: I have been using Gaura for more than 2 years since it was referred to me by one of my friend, ever since I have never booked a ticket else where such has been the experience always reliable, prompt with what is on offer, flexible payment options and amazing people to interact with in case we need further help. I have referred to many of my family and friends and they had similar experience as well, Well done Gaura Travels % value for money. Keep up the good work. Will continue using your services when needed…

Negative experience: Gaura travels doesn’t know what is loyalty to customers… loyalty means nothing for them only money … very very arrogant team. Please don’t make 5% non refundable deposit for poor customer service. Other travel agencies provide good customer service and better deals. They gave false details on airline penalties and took 5% money as deposit but when I cross checked it’s all false information. Nobody transferring the call to manager and they holding my 5% money and cheating. Manager doesn’t come on board. Refund team is very very arrogant… you guys have policy to cheat but if people stop choosing you then you guys are zero.

Fantastic experience: I've had a great experience the last two times I booked with Gaura Travels. Their customer service team is very kind, and they offer the best prices compared to competitors in the market. I'm totally satisfied!

Negative experience: Last year I booked my ticket through Gaura Travel. I had a really bad experience.

Negative experience: I would strongly don’t recommend this rip offs they try to rip you offf if at a you need refunds or cancellation or future dates bookings don’t ever book through this I am not their charges are higher than flight tickets when we request date change

Negative experience: Scam scam scam, please be alert, their staff is unprofessional with no ethics of customer service, was told that as my tickets were of special price, I will get my tickets 7 days prior before departure date in December, DO NOT lose your hard earned money.

Negative experience: Booking ID 142768 Very unethical guys sometimes circumstances are out of human Hand you guys treated it an opportunity to make money of the departed souls have some shame my Friend booked ticket for his parents who lost his life in Phillip Island tragedy but u guys 1st don't want yo refund the money after big struggle with u guys u charged almost 80% fee hats off to it greediness

Negative experience: Scam!! Gaura travel deserves 0 star review I had very bad experience with gaura travel. I book my flight with them in 2022 but due to some circumstances I requested them to cancel my flight more than 2 months before the departure date. When I contact them someone said to me I have to pay$ 640 as a cancellation fees but when I booked my flight that time they said there’s no cancellation fees after that I called them again that time different person answered my call and he said to me I have to pay between 200-300$ as a cancellation fee. After calling them few times didn’t get satisfied answer from them then I call airline and they said to me there is no cancellation fee your ticket is fully refundable. When I call them back ask them why they are charging me $640 as a cancellation fees when my ticket is fully refundable and I told them I check it with airline then they said to me I need provide them a proof of your convenience with airline when I provide them everything then they said ok you need to pay $75 as a Gaura travel service fees. I said ok I’ll pay $75 and you can apply for refund. That time they said according to the airline refund will takes 3-4 months but we will ask you to wait for 4-5 months. It has been a year since I applied for my refund and still waiting for it to come back. Now I already had a feeling that I am not going to get anything back because Gaura agents don't even have full info about the process. Each time they make useless excuse or they would just transfer you from one department to other and same answer for everytime emails. Now they stop replying my emails. I feel they get my refund back from the airline and want to keep it in their pocket that’s why they stop replying my emails and calls. Please don't waste your time and money with these fraudulent companies. I made a mistake to go through them and will never going to repeat it. At the time of booking, they call you again and again, and make you feel valuable but when you cancel or ask for a refund, you can only expect excuses. And the agent who book your ticket at the beginning, you cannot talk to that person ever again because somehow they are not available ever after the payment has been made. Stop keeping someone’s money in your pocket. Stop scamming people.. whenever I called Gouri always said to me I will call you back after checking with the airline and never contact me, when I check with the airline regarding why my refund takes two years and airline told me they already processed my refund to the agent and when I ask Gouri airline already processed my refund and why you don’t give me back she said we didn’t get any refund back when I sent her email which I got from airline they stop picking up calls. They just kept my 1600$ in their pocket. I request everyone please do not book your tickets with them.

Negative experience: I have used in the past with good experience... now they have gone down cheap and fraudulent marketing tactics .. emailed me "DECEMBER JACKPOT December calls for travel plans, and what better place to travel to than home? Flying to India in December can be expensive, and hence Gaura Travel is presenting the DECEMBER JACKPOT! Fly India in December from just $699 " When I called as I directed .. there is no seat in Dec for $699 .... very cheap and blatant lie to get people to call you and there you work hard to sell expensive tickets ...

Fantastic experience: Benedict was very helpful and made the whole process very easy for us. We will use and recommend Gaura Travel in future.

Negative experience: Quite useless in what they can do. Please save your time and just book via google, you will probably save a bit more, since they are unable to upgrade or change bookings that they claim are special fares but they really aren't bcz airlines are offering the same on the website.

Negative experience: Worst experience ever. I bout 3 tickets for myself and family. Tickets were refundable. They said $200 cancelation charge on cancel of tickets but when i did cancelwd tickets. I got only less than half of my money. And they did not refund my money till 1 year. They only returned my money after lodging application in vcat agaist them. Donot but tickets frim them biy direcyly from airline.

Negative experience: This business is purely to run scams to rip customers off their hard earned money, by luring into dirt cheap fares, for which they will not issue the tickets until 2 days from journey date. They claim they've pre-booked these seats with the airlinezin order to offer such cheap fares, however they still are unable to get tickets issued!!!! Red flag for me!! When I read their offer T&Cs in detail it clearly indicates that they can hike the fares last minute as per changes from airline or just refuse to issue you a ticket at all, leaving you in limbo!! I've only heard pathetic reviews about post payment service, so save yourself some headaches and possible heartache and book directly with the airlines.

Negative experience: Hi Gaura Travel and their management, What a shameful act you guys are doing. How can someone drop their standards and moral values so low ? Order no. 142768 Last December, My Late. Nephew Jagjeet Singh booked 2 tickets for his parents to visit him from India. But unfortunately before his parents could come and visit him, Jagjeet and his sister Suhani both passed away in an accident early this year. While the whole world came forward to help, Gaura travels looked at it as a money making opportunity. I canceled those tickets in January (2months in advance). The original tickets were for $600 each and after 6 months of wait and hundreds phone calls, Gaura travels decided to charge $450 each ticket as cancellation charges or admin fees and refunded $150each to the parents who lost their only two kids. This might be your money making policy but you should have some shame to consider special circumstances and be fair to those two souls in heaven. Keep your head high

Negative experience: 1 star because, zero is not acceptable. Never ever book with them. I had conversation with their agent regarding date change request, and apparently she accepted that next time better to book with airlines directly. Because, this agent is nightmare when you want support after booking. She just wanted to close the ticket without any concern about query resolution. This is first and last time I booked tickets with Gaura, and I wish I would’ve read the reviews. Please save your self from this robbers.

Negative experience: Utterly disappointed with Gaura Travels service. When you call to make a booking, they relentlessly push you and keep calling back until you proceed with the booking. T Once you make the payment, their service dropped dramatically. During the booking, they assured that standard seat selection can be made online in Quantas Manage booking portal at no extra cost, but Quantas charges $50 per passenger to choose any seat before check-in. When I asked this, they assured that is shouldn't be the case and they will get back to me, but they never did. I've called multiple times, and every time they promise a callback that never happens. They could just return the call and accept it being a honest mistake. But they've decided not to respond and ignore. This is not acceptable. This experience has been frustrating, and information provided is misleading. I don't recommend them to anyone and shared my experience to all community groups I'm part of. I am planning to raise this with Australian Competition and Consumer Commission (ACCC) and Australian Federation of Travel Agents (AFTA).

Fantastic experience: Today, team MEMBER SAMEER assisted me with his awesome customer service and made booking tickets with Gaura Travel a breeze. I really appreciate the various options and support he rendered throughout the whole process.He help me lot for booking and solving my query I appreciate his time and assistance in this regard. He is a true and dedicated asset to the company. I wish him all the very best in his career progression. Thank you for your help, sameer

Negative experience: Do not book any travel ticket with Gaura Travel. They are a fraudulent travel agency. I had a bad experience where I booked a business class ticket of my brother with Malaysia Airlines through Gaura Travel. Initially, their agents assured us the ticket was flexible and fully refundable, with free date changes. Unfortunately, my brother was diagnosed with ITP and couldn't travel, so we requested a refund through their portal. Shockingly, they replied stating the ticket was non-refundable. Despite numerous calls and promises, they refused to help, even after communicating with Malaysia Airlines who directed us back to Gaura Travel. When we asked Gaura Travel for a date change, they demanded an additional 1020 AUD, and even then, they didn't provide a solution and we lost our 1500 AUD, Despite providing all necessary medical documents, they did not cooperate. Please beware and do not book tickets through them; they operate a fraudulent travel agency." "Also, they don’t deserve a 1-star rating; this agency was a 0 rating."

Negative experience: "Customer service staff chasing and forcing customers is very rude. While they may sometimes offer cheap fares (especially on fixed flights), that doesn’t justify giving advice in a forceful or harassing manner." "Especially since you have to book your own ticket because the staff doesn't want to do it for you qnd Gura Travel mostly never refunds your money, or it's really hard to chase them for it. Its feel like a Planned scam!!!!’

Negative experience: If I could give them 0 star, I would have done that. Very unprofessional, they will call you 5 times a day if you don’t buy tickets, but once you bought tickets and have any sort of issue, they are always busy. Don’t waste your time and money. I bought tickets from them, paid them full amount, got confirmation email that your tickets are booked and fully paid. However I didn’t get my e tickets. Four days later they asked to pay $150 more to get my tickets. The agent who booked my tickets didn’t answer any of my calls. Other staff always stated that he is busy. Very disappointed, never do any business with them as it’s wastage of time and money. Unprofessional liars.

Negative experience: Gaura Travel, is cheated me I have booked tickets for my kids and mother in-law. At the time of booking I ask 3 time's to agent is that tickets are payment option, she said yes . Pay only 5%deposit rest pay later. Next day I got call from gaura Travel and saying you to pay remaining amount 24 hours is finish. I said I spoke your agent she said pay later. I request the owners look in this matter. And train the agents properly, this is new way of Scam . You guys have good name in Community. I have paid 5% deposit please return