travel key

Fantastic experience: My wife and I have dealt with Travel key for some thirty years, and nothing is too difficult for them. The client always comes first, and they have a great team that is very stable. Fully recommend their service.

Fantastic experience: I have used Bianca at Travelkey for several trips from 2019.Recently returned from Canada/Alaska and again thrilled with her expert planning. Very professional and responsive to any queries. You never have to chase her- she is across all the details. Have recommended her to friends who are equally happy.

Fantastic experience: Thanks Travel Key for taking care of our first cruise aboard Virgin Voyages Resilient Lady. What a brilliant boat with exceptional staff! The food was five star and our Rockstar suite was amazing!

Fantastic experience: BRILLIANT SERVICE !! Shane and his team were absolutely amazing! Friendly, efficient, responsive and great to deal with. I am so happy with the service I received and the knowledge that both Shane and him team have. I will be booking all my future overseas holidays with Travelkey. Thank you Travelkey.

Negative experience: I am extremely disappointed with Travel key and the staff working there, especially with the agent called Shane. We gave Travel key the business based on trust and hope that we will be looked after and helped when needed. Our experience was not good at all, myself and my daughter have been given a runaround from August, in regards to the refund of $360 which we were asked to pay for the services not provided to us. Despite of several emails and phone calls we are still ignored and emotionally bullied, threatened and accused of being fraudulent, when it is the agents fault and not ours, for giving us incorrect and misleading information in regards to the seats offered to us. We have been very polite and respectful in our dealing and manners, but the agent called Shane came across as a very rude, aggressive and extremely racist person with condescending attitude towards us, with poor customer service skills. I am absolutely upset with his arrogance and request the agency to discipline the staff to serve customers with due respect, dignity and honesty, as Shane has no right to falsely accuse customers... calling them fraudulent which is unacceptable. Shane a piece of advice please learn to be honest to yourself in future dealings with your customers. I have lost faith in your Agency due to your staffs, inappropriate and indecent way of Dealing with customers.

Negative experience: As a small not for profit we used Travel key for a program travel. But due to covid program was cancelled. we were promised refund for over 12 months but did not get any refund at all.

Negative experience: Booked a cruise which was canceled over 5 months ago ! Was told 60days for refund and had to pay $110 Admin fee expensive secretary ! Our cruise dates have now been and gone and still no refund. After several emails and phone calls it’s the same excuses that’s it’s not their fault blah blah blah We all know on this day and age how easy and quick bank transfers take companies are quick to take your money if I owed you money you would have the debt collection agency onto me by now and my credit file damaged !! By the looks of the reviews coming through there are plenty of us they are making money from You sold this product take responsibility and do the right thing by your customers !

Negative experience: Booked a Cruise last year to travel to Exmouth this year - and it was cancelled, Travel Key confirmed last year our nearly $900 deposit would be refunded in 60 days minus their Travelkey admin fee of around $110 to transfer the funds back to us. Nearly 120 days later, trips to the Travelkey office in Mt Hawthorn, multiple emails and stories and still nothing? frustrating to say the least

Negative experience: Booked a cruise it got cancelled offered a refund and told about 60 days less the $110 booking fee, that was 15th of November still no joy and now its 20th of April. There is always an excuse. Seems like an expensive mistake booking through this lot.

Negative experience: I would rate them lower if I could, almost 5 months since my cruise was cancelled and still waiting on our refund, disgraceful they are also slugging us admin fees when it wasn't our decision to cancel. This is money they should be chasing the cruise lines up for, not the people who are supporting their business when it is not our decision to cancel

Negative experience: Super upset. My cruise was canceled mid last year, still waiting on a $1200 refund in which I was told would be returned in 60days. 120 days plus, still waiting. Wont be booking through here again !

Fantastic experience: We just returned from our North West escape and had an amazing time. Thanks so much to Stacey and the team at travel key. You guys do an amazing job and its why we would never have anyone else help us with our holidays; you guys are the best!

Fantastic experience: Absolute fantastic service, Amazing deals! Best customer service i have experienced in a long time. Staff are friendly , reliable and go above and beyond for you. Highly reccommomend for all travel needs. THANKS to Stacey and the Team

Fantastic experience: Excellent service as usual