FCM Travel Solutions, Global Head Office

Negative experience: Truly hopeless. We were able to find flights well under the university's allowance of $2500. This mob can't. We sent them those flight details and they managed to get under... just. That was yesterday. Now it's gone up by $300. This isn't even the worst. They told us we need a passport valid for 6 months past travel date. They sent a copy of this information which clearly states IN THE NEXT SENTENCE, that Australia is exempt from this requirement. We are forced to go through this hopeless firm because the university requires it. Don't get me started on the grammar and spelling that a primary student would better. If you are forced to use this mob you have my sympathies. If you have a choice.... don't. If you are an organisation investigating whether to use this firm.... run away. This is easily the most incompetent business we have ever had to deal with.

Fantastic experience: Amazing customer experience. As a traveller of the organisation I work with, the booking and travel experience was extremely seamless. Made for an easy work trip!

Negative experience: Worst company to deal with

Fantastic experience: Excellent service, 24/7 support, great tech.

Negative experience: I had to use this company for work related travel. It is an absolute joke. The agent took 3 months to process my travel request, by which time my preferred flights were booked out. Then, they booked the wrong dates, and when a correct ticket was issued I had to chase up a booking reference directly from the airline. I'm still waiting on a hotel booking for an international trip that is only a few weeks away. Avoid this travel agency if at all possible. Hopefully my employers will get a contract with a different travel agency soon.

Negative experience: Two days trying to access their portal so far....

Negative experience: Really bad experience. Our flight is delayed due to the flood in Auckland airport. Qantas team asked us to contact our travel agency to reschedule the flight. For over 48 h, there is no one asking us. We have been trapped in Auckland airport for over 48 h. Why our uni need such a team to support our travel? There is no support at all.

Negative experience: Dismal service. 30 min on-hold to speak to someone about my booking. Waited 2 weeks to get a response (via University) and then got a cookie-cutter option. Despite several emails back to refine, got no response and now trying to speak to someone. Only using this service because it is mandated through my workplace, otherwise would not use.

Negative experience: I’ve been on hold for over an hour. What a joke

Negative experience: I am an academic and now have to use FCM for my travels. Wrong time, delays, etc it's been more than two weeks and still no proper valid quotes. Vague excuse when you are lucky…. Not impressed

Negative experience: After a year They have not refund the money for a flight that was cancel. Emails do not work, and you are continually fobbed off. Not a trust worthy company.

Positive experience: Online chat was helpful