Flight Centre Eastgardens

Fantastic experience: Absolutely thrilled with the organisational skills and professionalism of Aliki Andreou who assisted my husband organise a surprise holiday for our 30 year anniversary. Her recommendation was 5 star all the way. Truly blessed and spoilt with the service.

Negative experience: Don’t waste your time! Hopeless service by Vanessa who would rather look off into the distance than help. Would not look into any other flights and accommodation within Europe and until main flight was booked. We really needed to see if internal travel would work with what we were thinking before booking return flight to Europe.

Fantastic experience: Need to do a major shout out to the brilliance of Clare at Flight Centre Eastgardens - I walked in just a week before wanting to fly to the US and do a multi-stop trip, including picking my daughter up from a school trip in Manhattan, and I had a difficult brief for her (ie I wanted certain dates and certain quality carriers and I wasn’t throwing business class $ at her!! A hard combination!). She looked at a range of different options for me, and nothing was too hard, and came up with a great combination for flights and accomodation at a great price! A real asset to Flight Centre, and I’ll come again! I’ve just updated this review the following week to acknowledge the incredible service of Kirsty - I came into get some things finalised & she organised hardcopies of my documents, and gave me the most usual travel tips - I think I will literally save $100s with what she told me! So, if you’re tossing up whether to spend $ on Flight Centre’s service fee, DO IT. The advice I got from Kirsty (and Clare) has saved me heaps! And, Kirsty was an absolute delight and fun and caring, as was Clare. What great people to deal with!!

Fantastic experience: Our consultant Jodie Levy did a fantastic job organising our trip to the United States. Despite us making a number of changes to our itinerary she handled it with great professionalism and friendliness. I can highly recommend Jodie and Flight Centre at Eastgardens.

Fantastic experience: Jodie spent over 2 hours with me creating the easiest itinerary that fit my budget. She did a great job and even assisted choosing the best seats on the plane. Courteous, professional and detail oriented!

Fantastic experience: Caroline M, thank you so much. Organizing an emergency trip back to the motherland to be with my family during this tough time. Connecting flights (Sydney to Auckland then Auckland to Whakatane, return) and looking for the best deals whilst also taking into consideration my comfort. Was also great to have a bit of a laugh. Very grateful

Fantastic experience: Jodie!!! I cannot give Jodie enough of a wrap for how helpful, kind, and enthusiastic she was in the whole process of planning our trip to Canada. Jodie went above and beyond to ensure ongoing communication and servicing any questions we had. Despite us being hopeless at booking, she made the whole experience seem easy and was very patient. She was a true professional and a great personality. If you need a trip done right go to flight centre Eastgardens and ask for JODIE! I guarantee you won’t regret it. Thanks Jodie, you are a star!!!

Fantastic experience: I am a very frequent traveller and have been using Flight Centre Eastgardens for 5+ years now all thanks to the incredible service from Clare Elder! For every trip I have done, especially the big ones including Europe (3 months), USA (2 months) and New Zealand (1 month) as well as international cruise ship holidays (P&O and Royal Caribbean), Clare has gone above and beyond in ensuring everything was sorted for me, kept me in the loop with any updates and made me feel like I was always prepared with nothing to worry about. I have two upcoming trips to Asia (2 months) and South America (3 months) which Clare has been super fantastic in making this dream a reality for me! Clare has managed to find me great deals with flights, accomodation and tours — especially as I am doing this as a solo traveller! She has been super on top of communications with tour companies and airlines which has relieved me from organising this all on my own. I wouldn’t dare of thinking to book a trip without her knowledge, guidance and passion for her job!! ⭐️ I cannot recommend Clare enough for everything she has done for me and also a big shoutout to her for assisting with when my travel plans were unexpectedly interrupted due to the COVID-19 pandemic — she is an absolute superstar and I will continue engaging with her each time I travel! Thank you Clare!!!

Negative experience: Unhappy with service Rude and very unprofessional with an uncaring attitude Picking up tickets took an unreasonable long time period

Negative experience: (having to edit as the response from flight centre isn’t correct, it isn’t the airline who is the problem or controlling the wait for the refund it is flight centre themselves and seems they only communicate through bad reviews as cannot get a hold of them myself) Abismal service, still waiting on a refund from almost 3 months ago (cancellation by airline was 5 months ago). For clarity I have spoken to the company before posting this review and they said that they do in fact have the money for the refund I just haven’t received it. I was told I would receive an email confirming the refund amount and where it’s going to but shocker they haven’t sent it and close early today and not open tomorrow. The refund was already received and instead of letting the customer know they decided to just not do their jobs until asked. I would like my £500 back please

Negative experience: Worst flight center outlet Rude ladies They ignored the customers Gave a dirty look and just didn’t wanted to help.

Fantastic experience: If your coming here ask for Vanessa. She is amazing, went above and beyond for us. Extremely prompt with her email response. Highly recommend Vanessa!

Fantastic experience: Kirsty is the best. She goes above and beyond for her customers. If I could give 20 stars I would.

Fantastic experience: I have delt with Kirsty on several occasions now I couldn’t go anywhere else Her customer service is second to none

Fantastic experience: Clare was extremely helpful and kind. Clare helped me choose the destinations, accommodation and flights for my very first trip! Would very much recommend flight centre. Very hard working and conscientious workers. Thank you Clare!

Negative experience: Went in to get some info and ideas on a trip, Clare spent all the time looking up on her computer I told her I can do that, then she took my email and said she’ll send me some info later, but never heard from her, it was sadly a complete waste of time even going into Flight centre at Eastgardens

Negative experience: I went there to buy 4 flights, but the ladys that was looking to the sky told me that I need a booking to talk with them! No tks! I will never be back

Negative experience: Terrible service. Went in for a meeting second week of January to discuss European summer holiday. They said they would send through a quote within a few weeks. It’s now mid March and haven’t heard a thing and I have tried to contact that person three times without any response. Do not bother. Go somewhere else or do it yourself.

Fantastic experience: Prompt and professional service

Negative experience: Sat in the office for 25 mins waiting for my appointment without even being acknowledged. Then told that they cancelled my appointment without telling me which I’d had booked all week and asked me to rebook (it was booked for that time because that’s the only time I’m available). They knew where I wanted to travel and when I asked for information on the location so I could at least research myself, I found out they had little to no information anyway. Complete waste of time and I can’t even rebook with another agency because they used up my only day off

Negative experience: From start to finish I have had the worst possible experience dealing with Caroline from Flight Centre Eastgardens. From charging me hundreds of dollars more than the advertised rate for my flights, to failing to send me my documents or providing any real service after she already had my money. Once you’re booked in with Fight Centre they can ask any amount of money off you and chalk it up to ‘fare difference’ even when the airline confirms there is none. They hold your booking hostage and the airline itself can’t even touch it. Don’t believe the advertised ‘24/7 global assistance’ claim that Flight Centre makes as well. I was always reverted back to the agent during Australian business hours even though I was on the other side of the world and needed urgent assistance outside of Australian business hours. Due to delays in the agent getting back to me and taking days to make a change, I lost hundreds of dollars and five days of my trip with no support or compensation from Flight Centre. Flight Centre’s culture of protecting the agents commission over servicing their customers needs to be addressed and resolved before I’ll ever book through them again.

Negative experience: Difficult to get hold of anyone who can help with your booking. Most staff undertrained.

Negative experience: Awful service.. our flights got changed by the airline and flight centre accepted these changes on our behalf, no email no phone call to update us on the changes. Went to the airport thinking we were flying that day to be told our flight wasn’t to 2 days later. By talking to other people seems to be a recurring thing flight centre is doing. As for this branch they were very unhelpful would not recommend.

Fantastic experience: Went to flight centre Eastgardens the package I got was cheaper then the first originally trip we were meant to go on ,and so much cheaper had. A great time definitely going back again

Negative experience: Have tried contacting multiple times to discuss my upcoming holiday to add accommodation and have been getting either no response or excuses a week later. They said they would send through options weeks ago and I have tried to book another flight but no response. Need to update travel insurance- no response. I’m flying in three weeks. If you can’t service your current clients don’t take on more. Really bad experience. I wouldn’t bother!

Negative experience: Made an initial appointment to see Caroline about possible overseas travel. She is very patient and understanding. Lots of searching to find best options or deals for me. Update: hotel accomodation you pay for..you do not get! Paid for a double room..ended up in a single room..and now for my return journey/ stay.. had to pay extra for a double room..even tho i had paid for it from start. Consults blaming wholesalers! Will be demanding refund ASAP! Many emails say issue has been solved! Yes..solved by me paying extra again to get what I want!

Negative experience: Why is still open this business??? Rude,poor and disrespectful!

Negative experience: We had to make a booking, fair enough in these challenging Covid times. Then this man wanted to charge us $3,700 each to fly to Rome and back. I said I can buy them for $2.500 each but wanted to ask about insurance and a few other things. I was happy to pay their extra surcharge to pay in store and not online which is roughly $120 ish I think. But he was quite rude and short with me and said that $3,700 is the price and going up in price Unfortunately Flight Centre is now not to be Trusted I then bought tickets online for $2,800 ( Could find the original $2,500) but I saved us $1,800 for the 2 tickets. Staff can cost you your business, so if you want to stay in business you best you fix your dishonesty problem.

Negative experience: Very disappointed with the service. I booked an appointment 6 days advance. On the day of my appointment, the customer service I booked with is sick. Nobody wanted to serve me to replace the sick customer service. The guy who talked to me was not friendly and unhelpful. Tried not to help but to kick me out of his sight. Just told me to email the sick customer service. He doesn’t care at all. Just got annoyed. They didn’t even call me earlier to tell me to rebook appointment. So what’s the point of book appointment then?? Completely wasting my time. the worst customer service I ever experienced

Negative experience: Terrible customer service. Will never be going back there again. Kirsty was rude and unprofessional!

Positive experience: Service from our consultant Sarah was amazing nothing to fault. Minus stars for the new 'make an appointment' system, line up & hope someone comes to ask how they can help. The phone is never answered & don't bother using the call back option. I used it 3 times, they never called back. Hence the line up at the store to book an appointment. Ridiculous, needs immediate attention.

Negative experience: Very dissappointing service. Called for appointment only to be told they refused to serve us because we are not in the position to pay deposit as yet. Our travel plan is legit though - its a 14 days holiday across swiss & france and been using flight centre quite often in the past. WORST experience ever.

Negative experience: Shocking service! So rude! Will never go through Flight centre Eastgardens again.

Negative experience: Took one week to get me price's on flight's and accommodation and when they finally sent them to me they were $5000 over my budget.

Positive experience: Helpful staff

Fantastic experience: The staff are lovely their. If you get Caroline you are in good hands.

Negative experience: They could not help me for my hotel booking

Negative experience: Very bad customer service. We purchased a vacation package online and wanted to confirm that the hotel stay included breakfast as that wasn’t clear in the booking confirmation. As soon as we mentioned online booking at the store the guy just didn’t want to have anything to do with us. So apparently online bookings are completely separate from in store bookings as in they can’t access them in the system!!! It’s like they are completely separate businesses. This was news to us. We tried to reach online and by phone but couldn’t get through to an actual human being. So no help anywhere. And even if they couldn’t help us at the store, the attitude was just bad. The guy said, I quote ‘it was your choice to book online’ as if that was a terrible mistake. Someone needs to remind flight centre that we are not in the 90s anymore and nowadays (in a digital and pandemic era), your online services just can’t be siloed from your brick and mortar stores.

Negative experience: The staff member acted as if I was a burden and interrupting her day; did not put effort into helping me and directed me to the website instead of taking the time to assist my enquiry. Won't be coming back.

Fantastic experience: Great in-store, email and phone experiences. All of the staff here are lovely and have been so helpful and accommodating during these Covid times. While travel isn’t on the cards at the moment, my family and I will be returning to use Flight Centre’s services in the future as we have been blown away by the service!

Fantastic experience: Really helpful staff that took time to advise me.

Negative experience: They might have got the sale if they had bothered calling back

Fantastic experience: Staff very helpful and friendly they take their time to get you the best deal

Fantastic experience: Very friendley

Positive experience: The staff are friendly but don’t try to get value for money

Fantastic experience: Everyone at Eastgardens Flight Centre is so nice and welcoming. Tara our travel expert is fantastic, just a lovely calming genuine person who has assisted us in every aspect of our travel arrangements and kept in contact letting us know of any changes right up until the week of leaving. Even down to a personal note in our travel wallet to wish us an amazing trip. 100% customer service above reproach. Thank you :)

Positive experience: Very courtesy and patient

Fantastic experience: Great staff. Specifically Alana got a good deal and very helpful

Fantastic experience: great service

Positive experience: Good shop... With a lot of friendly staff

Positive experience: Your standar Flight Centre across the country.

Positive experience: Used to be good for flight checking. You can save a lot of money and find the enjoyment of doing it all yourself if you now how to.

Negative experience: They were too busy

Positive experience: Normal

Positive experience: Nice staff

Positive experience: Good friendly service we've booked a couple of cruises through them.

Fantastic experience: People are very helpful.

Fantastic experience: Very helpful

Positive experience: Really is the luck of the draw here. One trip we booked through here was good and the last one we booked though here was (for some parts) shocking, and ended up costing us extra money to fix their mistakes whilst we were away.

Negative experience: incompetent staff, not helpful.

Negative experience: poor service. cannot price match with even other flight centres.