Flight Centre

Fantastic experience: We've just finished booking a fairly complicated travel itinerary (to France and UK) through Flight Centre and, as with the several other trips they've organised for us in the last few years, we have again been very impressed with FC's staff (for this trip, Hue at Fountain Gate) and the excellent standard of service they offer. Thank you!

Fantastic experience: Just booked a trip with Hue, she is amazing and is very efficient and so easy to deal with nothing was an issue. Highly recommend her to any one looking for a good trip. Thank you again Hue, Amazing job.

Fantastic experience: Kirsty was great, could not have sorted this holiday out without her. Her knowledge, friendly personality and patience was second to none. Great job Kirsty!

Positive experience: After a long wait at the Centre Kirsty was very efficient and knowledgeable, thanks. Agnes

Fantastic experience: Kirsty Neil from Flight centre Fountaingate was awesome...very helpful, had good knowledge and experience of destinations...wish her all the best

Fantastic experience: Kirsty was extremely helpful and accommodating when we were booking our flights. Made the process super simple. Kirsty was very communicative and we were able to contact her when needed. Thanks Kirsty :)

Fantastic experience: Staff were very pleasant, helpful, and provided information easily

Fantastic experience: We had a very good experience at flight centre fountain gate. Jackson helped us with all our flights and he was very helpful and quick . Thanks Jackson.

Fantastic experience: Kristy Neil helped with my booking and made it easier for me, great consultant

Fantastic experience: We have booked several trips through flight centre and have never had any issues. Evert is helpful, friendly and replies to our enquiries in no time. Highly recommended!

Fantastic experience: Hue from Flight Centre Fountain Gate is absolutely amazing in organizing a memorable holiday. We have used Hue's expertise on more than one occasion as she goes above and beyond with her knowledge and help. Thanks Hue

Fantastic experience: Hannah R from Flight Centre Fountain Gate, Victoria has been extremely helpful and professional in all the dealings we have had with her. She is patient and does her very best to address all our needs

Fantastic experience: We have booked several trips through flight centre. Hannah and Jackson have been terrific. Nothing is too difficult for them. Always pleased to help us. Recommend them highly. Keep up the great work guys. Phil and Lisa V

Fantastic experience: Just wanted to share my fabulous experience in dealing with flight centre fountain gate. Nicola is highly qualified and extremely efficient in her job. She arranged all our travels plans to New Zealand on a cruise, but unfortunately we had to cancel due to medical reasons. Nicola on hearing we had to cancel our trip, she immediately went to work and cancelled all the hotels and transfers and arranged for all the refunds which we have since received . She also went all out to send all the docs needed by my insurance co to claim the flights and cruise. I cannot thank Nicola enough for her hard work and dedication. Will definitely be booking all my travel plans with flight centre fountain gate. Keith and Amy

Fantastic experience: Oganising my vacation has been exciting and stress free due to excellent planning from Caryn. Her colleages have been very helpful and always so pleasant and friendly.

Fantastic experience: Kristy Neil was really helpful and made the process of booking our family tickets real smooth. Highly recommended her. Thank you

Fantastic experience: Excellent service from Jackson took his time gave us all the information. And calmed our nerves. We will definitely be back to see him

Fantastic experience: You dont go back to the same travel consultant for a second time if they were not fantastic the first time and that is exactly what Jackson was. We had an original quote to go to Japan for only 8 days with flights and Jackson was able to give us a better quote save us $5k and allowed us to stay even longer. He took his time (1.5hrs) and found us the best deals for both a hotel and flights. He will always be our first choice for all our travel needs.

Fantastic experience: HANNAH RANKINE has been very helpful and proffesional ! I would recommend her to anyone

Fantastic experience: I just want to say a huge thank you to Nicola Wells for going above and beyond for our sons first trip. He was so excited with his boarding pass and little pack. She really cares, well done!

Fantastic experience: Thank you so much Kirstie for your very professional attitude and for your help. We are very happy and we will definitely choose Flight Center next time.

Fantastic experience: Highly recommend! Chelsea has been incredibly helpful throughout our time together in planning my Europe trip. Her communication is fantastic and has a clear care for a her customers. Will be back for again!

Fantastic experience: 1st time travelling on my own. Chelsea made it easy for me to organise my holiday no stress. everything was taken care of for me well done thank you

Fantastic experience: I would like to give a 100% for Hue a young lady at Flightcentre in the Fountaingate shop. She goes over and beyond what I would have expected. She is courtesy, happy, pleasant, helpful, plenty of knowledge, and the follow-up is phenomenal.just briefly we were in NZ and my husband broke his right hip. she organised updating seating, changing flights, just brilliant, can’t say enough about her, without Hue, we would be totally lost.

Fantastic experience: We couldn’t be happier with the service we have received from Hannah at Flight Centre Fountain Gate. Hannah has always been available to chat with regarding any of our questions regarding our next holiday. Many thanks again for the friendly advice we have received. Once again Hannah got back to me very quickly to answer my question. Still in our corner with great advice. Thanks again Hannah and Flight centre Fountain Gate and mos especially Hannah.

Fantastic experience: Thank you so much Kirsty, we recently booked our first family holiday and she made it so easy! Kirsty put everything together in a package deal for us with flights, transfers, hotels, and activities even the insurance she took care of it all. Travelling overseas for the first time with 2 teenagers (who had never even been on a plane) Kirsty made it so all l I had to do was pack and show up at the airport and her tips and tricks made it the perfect. Family holiday. Will always book with Kirsty from now on.

Fantastic experience: Caryn was absolutely amazing, she was able to answer all my questions and was patient with them (I had a few), I gave clear instructions on what I needed and she delivered on everything I wanted for my trip. These five starts are because of her. She smashed it out of the ball park. I am not that confident at travelling and even with some what tricky requirements for travel insurance Caryn crushed it. Thanks Caryn for everything.

Fantastic experience: Found me the best price for my UK trip and took the time to shuffle through different options to do so. We interacted with 4 Separate staff members during this process and found each one friendly and professional and extremely helpful. Made our booking process easy

Fantastic experience: Thankyou to Nicola for helping out with my booking! She was efficient and made the booking process easy! I will be booking with her again :)

Fantastic experience: Our family have booked all our overseas trips with Flight Centre Fountain Gate. Always been very happy with their service and after sales service. Just remember to book an appointment with a consultant if you want to discuss and plan a holiday, as they are a busy store. I recommend Jackson and Hannah. Both very experienced consultants and really listen to what you, the customer want. I highly recommend this travel agency and will book with them in the future. Thank you

Fantastic experience: Alisha from Flight Centre in Berwick has over 15 years experience in the field and she has proven this time and time again. She's extremely well travelled, has so much knowledge on all types of holidays and is amazing to deal with! High recommend!

Fantastic experience: Dropped in for initial info re Indian Pacific trip for my folks. Hannah very helpful. Much appreciated

Negative experience: Deals are still 100% over. Too expensive. They need to come back down like everything else and not be taken for granted that we must not accepted it as the norm.

Negative experience: Booked my trip through fight centre. Normally, I have planned my own trip. But Barcelona connection flight not easy to organize. Booked hotel transfers through flight center. Arranged pick up became a problem for transfer company. Flight was delayed. One would think they would have checked arrivals at airport. I received a call saying bus could not wait. Couldn’t find booth in airport Tried to call them, no one pick up phone. Agent booked hotel in Naples, 13 km from city center. Cost 40 Euros to get into town. Staff are not trained and are not experts. Kindergarten children could have planned better trip. Expertise non existent. Tried to call their emergency number, Asian call center. Couldn’t help !!! Buyer Beware! Warning Book yours directly your self! They use obscure tour companies Buses are old, seats are broken Staff are rude No way to contact them I had to google and email them myself Con con

Negative experience: where does one even begin to start.my parents always told me.if ya got nothing nice to say about anyone or anything.dont say nothing at all.but my dealings were just a disaster.ill leave it here.but in saying that.it was just one disaster to another.from paying way overs & needing 2 cancel a hotel & purchasing another hotel.was just a disaster.i cancelled with in 2 days & never recieved my full return.i rang the hotel directly after ringing the 24 hour flight centre helpline.i even proved this with screen shots & all of a sudden i had to remember the persons name who i spoke too.there goes 400 dollars.the hotel said they had returned the whole amount.so either good old caryn is a liar or the money just dissapeared.so many parts of the trip just didnt add up.never again.please research properly before dealing with these guys...

Fantastic experience: Thank you, Hue, for your speedy replies and for making the process very easy to book!

Positive experience: Like to thank Nicola Wells for assistance with original OS flight bookings and prompt support in arranging change of flight return date.

Fantastic experience: Caryn made the booking experience real easy, highly recommend her service.

Fantastic experience: I have never travelled overseas before, and Chelsea from Flight Centre Fountain Gate was beyond helpful! Chelsea was patient and answered my many questions. I can't thank her enough! I learnt so much. I will definitely be back to book our next trip through Chelsea.

Fantastic experience: Jackson C at Fountain Gate Flight Centre was a flipping life saver! Called just before closing time on a Saturday afternoon with a holiday dilemma and he had gone out of his way to sort it out for me within a week. Serious life saver, couldn't recommend enough!

Fantastic experience: Ms Hue provided highly relevant and apprpropriate assistance to me and my wife in the process of booking our Japan Discovery Tour. She is very knowledgeable of the information relevant to her job. She provided us assistance in coping with unexpected changes to our flight itinerary to Japan via Hong Kong in August 2024 when Japan was affected by a typhoon.Many thanks to her.

Fantastic experience: Highly recommend booking your next trip with Kirsty Neil at Flight centre Fountain gate! I had never cruised before and Kirsty helped me plan (at very short notice!) the trip of a lifetime for me and my elderly mum. We did the Kimberely cruise from Broome to Darwin which was just an incredible experience and Kirsty gave great advice, organised everything and made sure we had all the help we needed at airports and for transfers and checked that everything would be accessible in terms of mobility issues. Kirsty's attention to detail, meant that everything went really smoothly and we had a fantastic trip! Thank you!

Fantastic experience: My travel agent was Hannah. She organised everything efficiently, our holiday was amazing and thank her for all her time and efforts in putting it together for us

Fantastic experience: We always receive excellent service from Hannah Rankine.

Fantastic experience: We recently had the pleasure of working with Caryn for travel advice, and I cannot recommend her highly enough! Caryn's expertise and dedication truly made my travel planning experience exceptional.!!!

Fantastic experience: Great service from Evert. Same price as Google but without any of the stress. He also gave great advice on seat choice.

Fantastic experience: Jackson C, is truthfully a gem of an employee. He was very helpful and listened to our requests. He’s a great salesman with a trustworthy persona, who has the gift of making his clients feel comfortable. I will definitely ask for him when I return to book my next holiday. Plus he’s sorta funny and actually made us laugh. We originally thought to get quotes and shop around, but because of his service we didn’t want to look elsewhere and booked in that moment. Please thank him from us! ☕️

Fantastic experience: Kirsty Neil from flight center was so professional and helpful, our holiday was amazing, we went to Sri Lanka and the Maldives, and everything was perfect, Kirsty did a fantastic job organizing everything, and I will be coming back for another holiday shortly, thank you Kirsty :)

Fantastic experience: We wanted to book our first trip to Europe but had no idea where to start . We had the pleasure of meeting Hue at fountain gate FC . I had previously had a bad experience at Berwick Fc . This restored my faith in your industry . Hue Tomic was so helpful in organising, help plan our trip . From the accommodation , flights and even booking trains in Italy. Her knowledge of the different airlines , train packages was so helpful . Her communication via email was always so prompt. I can’t speak highly enough of her beautiful, friendly , helpful nature . She made booking our trip so easy . Out Europe trip went without a glitch . We will definitely be engaging her again to help us book our next trip overseas . Thanks Hue so much .

Fantastic experience: Jackson helped me find the best flights for my very last minute trip to Europe. He was great to work with, answered any & all the questions I had & helped clear any concerns I had. I would recommend him to anyone looking to book their next trip!

Fantastic experience: We needed to urgently change our flight arrangements and Caryn went above and beyond outside of office hours to arrange this.

Fantastic experience: I visited Flight Centre Fountain Gate and was impressed by the service from Jackson Carter who went to a great effort in finding my credit voucher which dated back to Pandemic flight cancellation He then set up flights for myself and my wife to the Gold Coast and made sure of our booking Thanks Jackson

Fantastic experience: Hey had Jackson book our tour in South Africa last week! He did a great job and did it with humour and efficiency! We had just had a very bad experience in Berwick Flight Centre and he restored our faith in travel agents! Thx Jackson hope the rest of our travel plans are booked as efficiently!

Fantastic experience: Booked flights to and from New York with stopover in Hawaii for an Island cruise and Jackson made this process easy considering the amount of changes to airlines and dates to suit our needs. Took some time but finally got everything we asked for and can’t wait for the trip to arrive, so a big thank you for your patience and help in putting it all togetherness.

Fantastic experience: I had the honour of meeting Jackson earlier this year when I first got the idea of wanting to go to Europe. A very cool and nice guy, he helped me try to figure out what to do and group tours to consider (he gave me some brochures to take and check out). He provided me with lots of good info and soon enough, I came back and booked my trip with his assistance. He was very detailed and thorough. Easygoing. So thanks heaps Jackson!

Fantastic experience: Came in and spoke to Jackson at Fountain Gate. Super helpful and friendly in booking my trip. 10/10 would recommend

Fantastic experience: My thanks to Jackson Carter at Flight Centre Fountain Gate for patiently investigating many details in order to come up with the best travel arrangements for us.

Fantastic experience: In requiring to change some flight plans, they could not have been more obliging and professional. A pleasure to do business with them.

Positive experience: Great service and a big help in travel planning.

Fantastic experience: Excellent service from the knowledgeable staff at Fountain Gate. They were able to assist with all of queries.

Fantastic experience: Jaz was extremely helpful and kind with planning our trip to Berlin! She listened attentively to what it was that we were looking for and planned a great itinerary for us. Would definitely recommend.

Fantastic experience: What a wonderful experience dealing with your representative Hue Tomici. She has been so supportive, helpful and interested in my requirements and she solved the problem. I think thats worth a box of chocolates.

Positive experience: Service was okay, had to wait a while for assistance from staff but they were great.

Fantastic experience: Hannah, Flight Centre, Fountain Gate is always extremely professional and helpful, always working hard to cater to our requests.

Fantastic experience: Thanks Danielle very outstanding customer service and being patient and passionate while organising one of our best trips ever to NZ . Every thing was organised very well we enjoyed a lot and you will organise all our trips Danielle . Thank you

Fantastic experience: Outstanding customer service from Emma Croxford. Her knowledge and friendly persona was exceptional. Our trip to NZ went off smoothly without any hitches and we thoroughly enjoyed ourselves. We intend to engage Emma for all our future holidays. Thank you Emma for a job well done.

Negative experience: Poor customer service. We had an appointment booked but still had to wait with walk-ins in excess of 30 minutes without acknowledgment. We got told it won’t be too long and meanwhile walk-in customers got attended to before us. This is unacceptable, we booked an appointment a week in advance and yet we were no better off. There was no accountability by staff. The lack of communication by employees to customers needs to be addressed. Definitely won’t be going there again.

Fantastic experience: A special mention to Danielle for her outstanding service. She demonstrated in-depth knowledge of tourism, patience and friendliness which amounted to a seamless experience overall when planning and booking our group trip. Great work.

Fantastic experience: Very professional and friendly service. Booked my tickets for Vietnam and Hue Tomici helped to well organise my whole trip including tickets hotel booking and tour to Da Nang.

Negative experience: Made an appointment to see someone as had to get kids watched so thought it would be the best way. Well, making an appointment doesn't mean anything as I still had to wait 40mins to see anyone. What a waste of time! Will go see another agent or just book myself.

Fantastic experience: I had the pleasure of receiving assistance from Tori and couldn't be more impressed!! Tori was incredibly kind and helpful, she patiently guided me through the process when I was feeling a bit confused about my travel plans. Her expertise and support made a real difference. Thanks again :))

Negative experience: This store. Always just shows us the link to the website and basically says do it yourself. However I’m writing more to the full company itself. To have to pay $80 per person to change a flight (with over 6 months notice) and then another $70 “booking fee” was heartbreaking. This on top of the price difference. Maybe if I booked in store and had help, but no I BOOKED THEM IN, I DID ALL THE RESEARCH, literally all you had to do was click in the new flight and it’s cost me (not including the price difference) $310 just to do this. OH AND A CARD FEE OF $4 even tho there is no cash option and I could have offered another card type but they all had a fee. MONEY GRABS EVERYWHERE. I don’t have this much money, you’ve left me in tears. I couldn’t even get help in store, had to all be done over the phone. So no empathy from anyone. I just wanted help. One thing to have to pay so much more, another to feel like no one gave a flying F. What a horrible morning it has been. I thought you were suppose to help the experience be easier and enjoyable. Now when I think of the holiday I feel sick. I want to know what my $80 each and $70 “booking fee” was for … honestly … I moved onto a bloody more expensive flight so who was that inconveniencing?

Negative experience: No point going here. Every time I've gone, I've had the same response. "Call this number" and "all our deals are available online". Honestly, any money spent on your employee salaries is a joke, however it explains all the extra fees you charge. I know it doesn't mean a lot, but if this review can save even a single person from using flight centre's services, it's done it's job

Fantastic experience: I'm always choosing to travel to the flight centre

Negative experience: Run away from these people. There is no customer support. No one is responsible for your bookings, they DONT CARE there are no telefone numbers nothing STAY AWAY

Fantastic experience: I had Tori help me in branch, as a first time overseas traveller organising everything she was patient and so helpful when providing me with advice and quotes! Would recommend :)

Fantastic experience: Danielle was amazing to deal with. She is very patient and listens to everything you need and makes it work for you. Although I constantly kept making changes she was very patient with me and very understanding. She went above and beyond. Great communication and responds at a timely manner. Would highly recommend Danielle to family and friends!

Fantastic experience: Absolutely fabulous service from Jamie at the fountain gate store, thank you for making this such a seamless experience, compared to some other companies that speak of luxury in their names which is the polar opposite to what they offered. Jamie you are a testament for customer service and we can’t thank you enough for organising our beautiful holiday overseas. To all the other staff you do a wonderful job and we will not be going anywhere else to book our next holiday. Thank you flight centre and to amazing Jamie for a wonderful experience

Fantastic experience: Extremely helpful. Better deal in the end. Peace of mind with an emergency overseas contact number.Great to book flights in the store with help rather than booking online with no assistance. Friendly staff.very well taken care of

Fantastic experience: Hannah was awesome to deal with. She showed great enthusiasm for our trip and nothing was too much trouble. It was great to have everything laid out so easily for us along with her personal experience. 10/10

Fantastic experience: Emma was absolutely brilliant and went above and beyond. She is by far one of the best travel agents and i cannot speak more highly of her. She is so accommodating. Worked out the perfect itinerary. Included everything we wanted. She is warm, friendly and truly cares. Thankyou Emma.

Fantastic experience: I was super impressed by Tori’s exceptional service at flight centre fountain gate. She went above and beyond to assist me in getting the best deal for my flights. She was very patient, warm and made the entire experience a breeze. I was pleasantly surprised by the value i received. Highly recommended.

Negative experience: I contacted this place and spoke to extremely extremely the rudest girl JESS or JAZZ. I called for price match, OH MY GOD, she did not even let me say a word after price match, she was extremely cynical and had that negative vibe, I would never ever ever be booking anything from flight centre in my life or my circle of friends.

Negative experience: Been waiting for a call for a week and still waiting. Waited for 15 minutes and was told by the answering service that they were too busy to call back later. Very Very bad customer service. Very unprofessional

Negative experience: Sat on phone waiting for 20 minutes no luck and won't let you use a voucher on app. Making you get an appointment and go to a store in not a modern convent experience that you would expect from a company that struggles for staff!!!! Wake up

Fantastic experience: If you're going to book a flight/trip, I would definitely recommend Nyanuer! It was so easy to book with her and get all the information needed for our flights to USA! She is very kind and patient with all my many questions and details I asked her. Will not hesitate to book with her again!

Fantastic experience: My family and I would like to highly recommend this young lady Ms Nyanuer for her excellent customer service. No task was too big for her. She was very patient with all my questions and was very helpful. She took the time to get us the best deals. Thank you Nyanuer, your customer skills are outstanding.

Negative experience: Emailed on Thursday, it’s now Monday and still no reply, I’ve even sent them a follow up email. Very poor customer service

Negative experience: Not the best experience at all. My consultant is pretty much impossible to get a hold of. Didn't return emails, and with 4 days to go until my trip, I still do not have my updated tickets. You can't call the store as it goes to their call centre. I have called over 10 times (all different times of the day) to only be told after about 4 minutes that they are experiencing high call traffic and to call back another time. Very disappointing

Fantastic experience: Good staff environment it seems. Really good atmosphere as a whole

Negative experience: Generally, very difficult to get anywhere over the phone. Long waits and then then you get cut off. Customer service very poor!

Negative experience: Got credit voucher for Virgin Australia in Mordialloc branch but the branch was shut completely during covid. I was told by the consultant at Mordialloc that I can use my credit and travel anytime as long as I book my flight by Dec 19 2022. I went to Flight centre Fountain Gate in October to book but was told I had to go thru Virgin Australia. Prior to that I was trying to book with them but noone pick up the phone so I had to come in to book the appointment. When I called Virgin Australia, they said they couldn't see my credit. Went back in to flighr centre just for then to tell me my credit was expired in 2 days. It was so exhausting to deal with them. Wouldn't recommend it to anyone at all. Staff are inexperienced.

Negative experience: Currently been waiting for almost 30mins and still waiting while the consultants are just chatting away. Not one even said sorry or come back.

Negative experience: I would never book with Flight Centre again. We have $1600 worth of Air Asia credits due to a cancelled 2020 holiday and Flight Centre have left us high and dry and won't help us use them. It's impossible to deal directly with AirAsia as their customer service is a robot. We are facing the possibility of losing that money due to a lack of care and customer service from Flight Centre.

Negative experience: Went to convert money the lady on the desk told me she is on her break. I was also after booking travel insurance, but definitely won’t be doing it there. The man in front of me also mentioned what ridiculous customer service they had, we both left.

Negative experience: CALLED FLIGHT CENTRE, NO ONE HAD THE DECENCY TO ANSWER THE CALL EVEN THOUGH THE COULD BE BUSY JUST TO SA PLEASE CALL BACK, NO DEALING WITH THEM AGAIN, SUPPOSE TO BE EXPERIENCE STAFF.

Positive experience: Appointment only.....!!! Called Noone picking up the phone...off to Helloworld..

Fantastic experience: Absolutly packed and booked out appointment only to discuss with a consultant. I had a problem with a booking and the lady that took time out from paying customers to help me was outstandingly professional and helpful. It was late in the day and everyone looked worn out but her demeanour and smile were very reassuring, while I was mid panic. Highly recommend this place and these staff

Negative experience: Worest expereince, I never recommend to any body. I saw some other customers also coming in and expereincing the same situation. Very suprising to hear that each sales consultant operating as an individual partner no responsibility as a company to the customers. They never look after the customers with issues with their previous bookings. I had flight credit from Qantas( Ref 213967 )was trying to re book through flight centre. No response through emails and had to walk in with out an apppoinmnet since no other option. No customer service at all trying to push back any appointment.

Negative experience: Well is a long time that I intended to get an appointment and it's imposible, I did go to Narre Warren brunch and the city aswell and I founded that's the only way were to call you to make an appointment and I did and after waiting and waiting I deside not insisted any more, looks like it is imposible to travelling overseas this days, Thanks!!