Austlak Cargo

Negative experience: This was the worst cargo service I have ever used. I sent six boxes, and they stole my valuable vitamins fish oils and Some foods. On top of that, the delivery took two and a half months! Absolutely unreliable and dishonest service. I would never use them again and do not recommend them to anyone.

Negative experience: Highly dissapointed service. If you are a Sri Lankan in australia trying to send goods to Sri Lanka, this is not the place. Your package will get delayed in like a year or you may not receive ur package at all if you choose this service. This is from my own experience using this service.

Negative experience: I’m very disappointed with this cargo service. I initially paid $50 for the shipment from Melbourne, but the goods only arrived in Kadawatha three weeks past the ETA. To make matters worse, my father was charged an additional Rs. 6,000 at their Kadawatha store, allegedly for transport from the port to their location. This unexpected fee was never mentioned upfront, and the delay caused significant inconvenience. I wouldn’t recommend this service to anyone expecting timely and transparent shipping. HBL No: 2408243

Fantastic experience: Very good service. We got our goods delivered in good condition.Everything was intact. Delivered on expected date.Would recommend .Could have online tracking as improvement which they didnt have

Fantastic experience: Excellent service good

Negative experience: Worst service

Fantastic experience: Very good service and polite and helpful staff.

Negative experience: I have already packed 6 boxes planning to send through them, however after I have seen all the reviews decided to cancel it, and send it through Transco.

Negative experience: Never trust this cargo service, my brother went to Sri Lanka and returned back again here to Australia but we still didn’t receive the cargo. We trusted their given deadlines when we inquired from them but upto date they still keep giving us excuses one after the other for the delay. Expect your delivery in 3-4 or more months and expect your delivery if you’re going ahead with them.

Negative experience: I paid a fortune for my TV and for delivery but these guys broke it on the way Now the owner don't even answer the phone after I told him. Such an unprofessional place I'd never go here again.

Positive experience: HBL No. 2309301 Serial No. 303 Delivery to 58, Medawelikada Road, Rajagiriya, Sri Lanka. Attn: Chandana I found that goods worth over $150 had been misappropriated from the box I shipped. Among the items lost are a perfume that cost me $140 (price at Duty Free, Estée Lauder, Pleasures) plus L’Oreal Hair colour products and other items which were included for my personal use while in Colombo. This is totally unacceptable and I wish to register my strongest protest against the service which was provided to me. I am certain that the Sri Lankan community here and the media would be interested to hear about these organised criminal activities. Please note that Theft of cargo by an Australian registered company is liable Australian criminal code amendment Act 2000 in the Federal Register of Legislation. There has been no response from your office phone or your mobile number or my text message to you. Awaiting your reply before we take further appropriate action. Sue Dassanaike

Negative experience: The worst staff members in the peliyagoda warehouse. Very unprofessional and yelling at customers. Charged 1500 in addition to the taxes for which they did not issue a receipt. They are stealing money from people. Very poor service. Will never be sending goods through them again.

Negative experience: We had a terrible experience with Austlak sending three boxes handed over on 2nd December 2023. In short, we have received boxes after more than two months with many items were lost during the delivery.

Negative experience: My father, Sumithra Mallikage went to clear two boxes on 23.12.2023 at around 9.40 am.There were 2 boxes sent which weight 25.6 Kg and 23.1 Kg. However, 1 box's was so wet from the top and there was a hole on that box and when my father asked about that, the people talked in very unprofessional way when he asked about the less weight. The behaviour of that employees were very unprofessional and not acceptable. My father is 70 years old and should not be treated in a such a way as we have paid for the service from your company. There were 4 people came near to our vehicle, and they were trying to have a fight with my father and our driver. My father didn't had anymore arguments. We expected better a customer service from your company. We will never use this service again and will never recommend this service to anyone else. I have attached the photos of those boxes as a proof. We have even e-mailed regarding this incident and they just said ignored it. I called 3 times to Chandana from Melbourne office and gave him my father’s number to call and ask for the situation happened exactly. But now he is not answering the phone even. Such a TERRIBLE service . We have also used other service such as Transco & Ceylon Shipping line. Never ever happened like this.

Negative experience: Delivery and warehouse staff in srilanka were extremely unprofessional. Got our stuff home delivered and the delivery staff were behaving like thugs!! Only because we asked them to wait till we check the items in the boxes ( as sent to us by email to check items before they leave the premises, if not they will not be responsible for any items declared lost) threatening us and all. Disgusting work manner.

Negative experience: Lot of items missing. On two occasions, management did nothing. Worst service ever.

Negative experience: The worst cargo service ever I've dealt with. They misled us ,giving false information and agreed with us on a service that they never can provide anyhow. Kept on lieying us for a whole month , by saying that they are waiting for customs to be approved . Finally I asked them to return my goods because its been a month and then only Mr. Chandana said they are not able to process that service . My question is why these people misleading us if they already know that the requirement is unable to fulfill ? He ignored my calls so many times. The worst part was I had to send one of my friend in person to thier warehouse to get my stuff back until that he never picked up my calls. We filled a police complain and then only he answered the phone and managed to meet my friend . So much dissapointing . They wated my time and also my money for back and forth local courier charges . Big shout out for all the Sri Lankans in Ausi , Do not use this disgusting service anyhow . You will ended up with nothing but a huge dissapoinment and frustration . They are litterary the scammers ! So BE AWARE !!!!

Negative experience: Worst service ever sent a iPhone through them they didn’t even got approval that from Australian customs . Hold up my phone for a month and didn’t answer calls these scammers got my phone back after repoted to the police. Please read reviews before use them .

Negative experience: I have recently send 3 boxes. When received from collection centre,the boxes are ALREDY OPENED and significant amout of items are missing from the boxes. When receiver raise the question why the boxes are opened they said the agent collected the goods. That never happened before over 30yrs I be sending goods to Srilanka.NOT a single occasion received boxes opened. Only this Freight company did this.never sending again through this AUSLAK. BE WARE! Never Recommend to anyone.

Negative experience: Relocated from Melbourne to Sri Lanka, used AUSTLAK CARGO from HALLAM, WARNING do not use them worst cargo company ever, was recommended so didn’t look at reviews - this is our fault. My goods came damaged, and in a terrible condition. Many of the boxes had been opened prior to customs inspection. We sent over 90 items, including tea chests ( so our losses in full will remain unknown) a count at the port was difficult as due to sheer volume items were in a number of locations. At home we know that we are missing about 3 tea chest size items. The people handing the clearance (AUSTLAK reps) at the port pay bribes and the expectation is that we cover these ‘payments. It was clear that when we mentioned missing items the representative became aggressive, all the hallmarks of a person trying to deflect from his corruption. You will also have to pay AUSTLAK fees to cover this representative’s bribes, for us it was Rs 1.6 Laks. As well as expectation to pay porters considerable amounts for doing their job. I don’t know how AUSTLAK is still in business after 75+ reviews and they only average 1.7 stars.. don’t be cheated like us and so many others..

Negative experience: Only once we had used this service and they scammed us completely. Delay in providing the boxes by months, 1/3 items stolen in boxes and 1 box completely missing. They scam passport holders with high USD allowances to clear container loads from from customers who only sent few boxes. They use the low price to attract vulnerable customers and make a profit from USD allowances

Fantastic experience: We first started using Austlak cargo 4 years ago and used to send a couple of boxes every year. This year around, when we were looking for Austlak boxes to ship,- the agents/ shop owners advised against it saying that there had been long delays and that Austlak has closed down their operations. When I approached another shipping agent recommended by the Sri Lankan shop, they listed a lot of conditions and restrictions, which I felt were excessive. e.g. no more than 3 packs of milk powder, no more than 2 pack of fish oil etc. As it was not viable to send packages with so many restrictions, I decided to send my box once again through Austlak , even at a risk. The representative in Melbourne admitted that they had some issues which had been sorted. Whilst there were restrictions, they were not as bad (e.g. 6 packs of milk powder instead of 3 but even if there are more, it wouldn't matter as long as once can see that the shipments aren't for a business). Whilst I dropped off my box to the warehouse, I noted that they already had thousands of similar boxes and also larger items (e.g. refrigerators). Noting this to confirm that they are not out of business. I shipped my items in late October, which was delivered to my house in Colombo by early December (just as they promised). None of the items were lost and the communication was great throughout. I am pleased with their services and will continue to use only Austlak in future despite the negative reviews.

Fantastic experience: After hearing/reading all the bad reviews we were sceptical about sending goods via Austlak. Since we had a very bad experience with Transco (goods were damaged by mice and cockroaches) ourselves, we decided on Austlak as they assured safe delivery of our goods and for their reasonable prices. They admitted that they had issues in the past and that all have been resolved now. Our goods did take little over 2months to be delivered but all was in good condition.

Negative experience: Nil

Negative experience: The worst cargo company, Don't ever send your cargo or any confinements through Austlak Cargo. I send three boxes, receipt attached and received totally damaged boxes at my home Sri Lanka, most of the stuff missing. When contacted they blame me that I send boxes with over weight without proper evidence. You can see how they handle the boxes. The person who spoke to me said my boxes are very heavy and he also text me that they have informed my wife when they come to collect the cash - which is totally a lie as I transferred cash online and they never came to my house to collect cash. This is so un professional and never even bother to accept their own fault. If the boxes are heavy they would have denied at the first place. Once the damaged your consignment due to poor handling they will give you many excuses and false accusations. Worst company to handover the goods send to your loved ones. Hay "Austlak people", don't do this to your own people and the good send to relatives with hard earned money!!! +++++Reply to your response+++++++++ You didn't even try to accept the fault, just started blaming my package was overweight. You just lied stating that you informed my wife when came to collect cash, which is completely false statement. You never tried to compensate, even didn't accept your careless package handling. We don't want to claim false list and no one is sending empty boxes to families, its full of groceries. I never claim that it had expensive stuff but given list is what is missing. However my stuff is missing and no point of talking to extremely unprofessional companies. My request is PEOPLE DONT USE AUSTLAK CARGO !!! We used you thinking you are a Sri Lankan company and ended up totally disappointing like over 250 people provided very bad reviews. Do you think all 250 are wrong Just check my boxes to understand how carefully your people handled it. When complained you can tell everyone, it was damaged due to over weight. This is completely false accusation. DONT EVER USE AUSTLAK FOR ANY KIND OF DELIVERY, YOU WILL LOSE YOUR GOODS AND MONEY BOTH!!

Fantastic experience: Very good service We are waiting for your service Wish you all the best

Negative experience: Do not waste your money. These guys are frauds. They will take your money and goods. Nothing will be delivered. I sent a package in July but they are saying lie over lie.

Negative experience: Was the worse experience ever with Auslak cargo. Multiple emails and phone calls are unanswered. Posted a box for parents in Colombo with some essential goods in January 2022. After Pre-paying and multiple attempts for them to be delivered at home in Colombo, parents (who are elderly) decided to collect it themselves on the second week of June 2022. Totally accept the fact, things are not easy in Sri Lanka, however honestly and courtesy to respond to emails/calls was not there from the office in Melbourne. Very disappointed and will never use it again.

Negative experience: The most unprofessional service I have ever had from a courier company. Sent a package with Austlak in January, been 3.5 months now and it has still not been delivered. Tried to contact them to get an update more than 10 times via email, phone (both Australian and SL numbers) to no avail. No one from this provider at least had the common courtesy to just acknowledge an email and say the package was getting delayed. Don't waste your time and money with them!

Negative experience: We handed in the cargo in Jan 2022. Already 4 months has gone past, not sure what happened to the cargo. Tried ringing their office no one answered the phone call or never received any response to emails sent out. I am worried, does anyone having a similar experience?

Negative experience: Boxes picked up in January still not delivered as of 13/05/22. Both contact numbers for the business are disconnected so can't even call to find out what happened. Just unbelievable. I don't know what to do. Hoping they get delivered one day

Negative experience: Fucking thieves.

Negative experience: This is a scam. Please don't use this service. I have send a box already 3 months past the delivery time still not a word about the box. When call in sri lanka they say they don't know and give too much misleading information. When you call hallam they never answer i have tried calling for 2 months for both land phone and mobile still no one pickup the phone. Waste of money don't use this

Negative experience: DO NOT USE THIS CARGO COMPANY! THEY ARE AN ABSOLUTE SCAM! YOU WILL LOSE BOTH YOUR MONEY AND YOUR GOODS! I handed over a cargo box to be delivered in December 2021. It has now been four months, and the goods are still missing. They do not respond to phone calls or emails, and apparently their office is now closed. Their delivery agents in Sri Lanka keep lying (that is, whenever they happen to answer their phones) that they will deliver the goods "next week", which has still not come to pass. They do not have a legally operating warehouse, so there's no saying what has happened to the goods which many customers, including me, have entrusted to them. This has been an ongoing problem since mid 2021, but they did not have the duty of care to inform customers that they are unable to deliver the goods, but have been happily charging all fees upfront. Their customer service is dismal, the two ladies working at the Hallam office couldn't care less about the customer sitting in front of them. I have sent them an email to say that I would be going to the ACCC for advice, to which Austlak has not even replied yet. It's an absolute shame that a company which used to provide good service has now fallen to such low depths. I hope Mr. CHANDANA JAYASINGHE and his employees are enjoying the money they have scammed from several customers, especially during a time when their friends and families in Sri Lanka are facing economic hardships. ලාංකිකයන් වූ අපට වංචා කරන්නේ ලාංකිකයන්ම වීම ගැන මතක් කර දීම පිළිබඳව Austlak Cargo, ඔබට ස්තූතිවන්ත වෙමි.

Negative experience: I m still waiting on items sent to Sri Lanka over 4 months ago, Melbourne office does not return my calls. We paid money for there service and the goods sent in 3 boxes.

Negative experience: I shipped three boxes to Sri Lanka via Austlak Cargo on 30 October 2021 and, based on Austlak shipping schedule on their website, was expecting the boxes delivered to my family in Sri Lanka before Christmas 2021. However, there was no news about the shipment and I was unable to get through to them via phone at all via their Sri Lankan or Australian telephone numbers. Finally on Dec 26th, someone on the Sri Lankan number answered and said that our boxes have arrived and are in the custom's warehouse and warned that delivery might take a while due to their backlog. Since January 2022 I have been trying to get through again via phone, whatsapp, and email to Austlak without success. Then I contacted Consumer Affairs Victoria and explained the situation and asked for their guidance. They said that under Section 62 of Consumer Act on reasonable time for supply of services, I can make a formal complaint and they can look into it. However, they asked me to write to Austlak Cargo again mentioning that if they did not respond within a reasonable time then I will be lodging a formal complaint. When I emailed Austlak with this information, magically, they replied two days later and told me that my boxes are still at the Customs warehouse and they will try hard to get it to Austlak warehose within two weeks. Things were quiet for over three weeks and I was unsuccessful contacting them again. Then I emailed them again saying that I was now going to contact Consumer Affairs and ask them to follow up. Suddenly on the 23rd of March, my three boxes were delivered. While I am extremely disappointed with the delay in delivery and the lack of professionalism displayed by the company, I must acknowledge that each and every item I had shipped in the boxes were there and nothing had been stolen or lost.

Negative experience: No.1 Liars, time wasters, and robbers are at the top of the list. I sent them four boxes in October 2021 and received an email stating that they would be delivered in early January 2022. Since then, no one has answered the phone, Facebook comments have been disabled, emails have gone unanswered, and the warehouse has been closed. After 6 months, the product was finally delivered. All of the multivitamins I sent to my old parents were stolen. This cargo should never be used. Worst in the country. Austlak cargo, you are a disgrace. Instead of stealing, get a real job. Not even worth to give 1 star. Shame on you!!!!

Negative experience: Most Pathetic cargo service in Melbourne.Never had a bad experince like this before.No one answering phones or replying to email.Shipment tracker on the web site doesn't work.I send 4 boxes in January and have no idea what's happening.I will go to police

Negative experience: I sent two boxes November 2021. Shipment arrived in February 2022 & I received only one box. When inquiring about the box, not answering phones. Totally ignoring what happened. Never ever will use this service & not recommending to any one. Cant believe they run a business such a way.

Negative experience: I sent a box to Sri Lanka and the expected arrival date was in early January 2022. Now this is mid March and they keep telling me that the box will be delivered today, each day. I got to know from a customs officer that they have not even cleared the box yet as their warehouse is full (because they use only a small lorry to transport boxes). There are food in that box that expire this month. I don’t recommend this service to anyone.

Negative experience: Austlak is closed without delivering our boxes sent in September 2021 Hope the owner and staff are having peaceful nights sleeping for all the people they cheated This post was removed by Austlak and I reposted it again and if it gets deleted I will keep reposting my review No Stars utterly poor service and no duty of care by them.

Negative experience: Terrible

Negative experience: I would give zero stars if that was possible Really irresponsible staff Never answers my calls It’s been now four months since the promised date of delivery still the box hasn’t reached Sri Lanka I paid for door to door delivery and taxes etc but no use Use this service only if you want to disappoint and risk your money Absolutely poor service

Negative experience: still waiting for the boxes aproximatly 4 months now. NO proper communication at all. and they were fooling us by fake website tracking system. it dose not track any it just a statick web bage. I can expect operational issues with this pandamic but they must have to keep proper and correct communication. I DO NOT TRUST THIS GUYS.

Negative experience: It was a shocking experience I had with the cargo, cargo was suppose to arrive before Christmas, but they didn’t, I never got a information of what happened, apology. We have been calling from Melbourne and from srilanka every day. If they familiar with the tel no. Srilanka people don’t answer the phone. We had to try with few different phone. For god sake if you open a business in australia, do it according to Australian standard not Srilankan standard. This is not a joke you are playing with innocent people money and they send stuff to their parents hard ear money. Do it in Aussie style if not don’t do it. Consumer affairs should look into these crooks who run cheap style business.

Negative experience: Do not ever use these ppl…in sri lanka they don’t have a functioning facility to deliver those boxes..they got them stacked on the road it seems…do not ever use them..file a formal complaint with Australian consumer affairs to make sure that these ppl go out of business….

Negative experience: Never... Never... Never send goods with these guys to Sri Lanka.. I had a extremely bad experience..They said goods will be delivered within 2 months to home in Sri Lanka. I had booked and paid for door to door delivery.. But they don't clear the goods from custom on time.. And then they keep the goods in their warehouses months...We had to go and collect them without waiting for them to deliver.But still it took around 4 months to get my goods..They don't answer your phone for anything.. Very cheap people. Very unprofessional...Writing this comment to save someone else from these guys...

Negative experience: Dont deliver your parcels from this service… Zero marks for this company… Took 5 months to deliver, even their are not answering the phone calls also

Positive experience: The box I sent (in November) to Sri Lanka was delivered as guaranteed after three months (February). I presume the delay was due to the COVID situation, Christmas/New year holidays, and current economic crisis. According to the consignee, all the items were in good condition and none of the items were missing. The only hiccups were that the online tracking system is not working and the difficulty of contacting the service for any updates regarding our shipment.

Negative experience: Worst of all!

Negative experience: DO NOT RELY on this cargo service if you want to ship something. No one is answering the phone.Some girl tries to help you how to spell their business name,that’s all you get as customer service. Let’s get this business down.

Negative experience: One of the worst service provider, NO calls returns, no reply or response unable to trust. few years ago another Srilankan company taken all the goods and didn't send goods to Srilnakan for many months. WHY NO RESPONSE VERY BAD CUSTOMER SERVICE HOW CAN CUSTOMERS TRUST.

Negative experience: Terrible irresponsible service. Cannot get through to them. Emails are also ignored. Will not recommend to anyone. I am still waiting for a delivery which was collected by them on 4/10/21. Promised delivery in 2 months which I understand is due to Covid. However it is now almost 4 months. The year before too the boxes which were collected on 17/10/20 were delivered on Christmas Day. In 2019 the boxes which were collected in September reached the destination closer to Christmas. They keep lying about the delivery date. I was promised delivery by 20/1/22 when I got through to them eventually, but when I contacted them today (28/1) they tell me that the container will reach the warehouse next Wednesday 2/2/22. They blame the Sri Lanka customs for the delay and their mediocre service. The Sri Lanka office does not answer the phone. The most appalling service I have ever used. Extremely incompetent. I had to give them one star in order to start the post unfortunately. They deserve none.

Negative experience: I have never had an unprofessional service like this. They do not deserve any stars. They avoid phone calls , text messages and no response to the emails. Please do not use this service ,you are wasting your money.

Negative experience: Late, MIA and Stealing! Very disappointed with their service. The Oct 2021 boxes delay was handled so badly on the customer front. I can’t comment on how they managed the delays at the back end but customer service management was appalling. They weren’t proactive or forthcoming with updating, in fact completely avoided the customer’s queries. To add to all this, items in boxes were stolen! That is just unforgivable. Never again!

Negative experience: Terrible service - totally unreliable and unprofessional. Long delays in delivering cargo and not responding to calls and emails. Never to use them again.

Negative experience: Never use this service. Disapointed with their service. Very inconvenient.

Negative experience: The boxes I have sent in October has not been delivered to my family yet. Their office in Melbourne or Lanka not even answering any phone calls or emails from customers. Please do not use their services

Negative experience: Really disappointed with the Last shipment. We sent two boxes on October and boxes received on last week of December. But our parents found there are few items missing in a box. Specifically chocolates. Really disappointed not recommend to anyone

Negative experience: Don’t even deserve a single star fully unsatisfied with the service

Negative experience: Really bad experience. No one answer phone calls in Melbourne and sri lanka.more than 4months still no reply.

Negative experience: Poor curtomer service,Very irresponsible. I paid for door to door delivery, but after 3 months my parents had to go to the warehouse to collect the boxes.

Negative experience: This is the most horrific and deceitful cargo service in Australia. Never use. One of my friends lost many goods and not answering the calls. nobody responsible. AVOID!!

Negative experience: USE THESE GUYS ONLY IF YOU NEED TO LOST YOUR ITEMS Complete and utter nightmare... Stay away from these guys. We almost lost lots of items on Aug 2021 shipment. Office ladies says speak to person call Chandana who will never answer calls. Stay away.

Negative experience: Worst cargo service ever! If there's any issues you must inform customers rather ignoring their calls. All the boxes were damaged and items were stolen. Customer service is very bad. Ceylon shipping lines are way better than this. Not promoting but they're honest.

Negative experience: worst service ever !

Negative experience: Ridiculous service after taking our goods and money. No one answers the phone nor calls back. Our boxes have been stuck with these people for over 3 months and we have no idea what has happened to them. Very poor communication and zero customer service. Will never use them again or recommend to anyone.

Negative experience: Worst cargo service I have ever experienced in my life. Already 3 months and not delivered yet.

Negative experience: Extremely dissapointed with the service. Few years ago they had good service, but after the pandemic the quality of service has gone so low. I have sent two boxes in september 2021, but now its mid january 2022, the boxes have not yet been delivered. They rarely answer phone calls and dont give proper information. They blame sri lankan customs but mny of my friends who have sent from other cargo services have not had any problem. Please dont send through this cargo service.

Negative experience: Not even one star to be given. Absolutely useless. Handed over my cargo on the 25th of September, Now when we call they don’t answer the phones. Some one in Sri Lanka had called my mom & asked for her identity card number and full name, today is poya in Sri Lanka these people are trying to steal the boxes. Someone is trying to fake the identity and claim the cargo. Will never ever handover any more cargo to This Company. Such a shame. All hard earned money gone to waste. Will never recommend this company to anyone

Negative experience: It’s been 2 months Nobody is responding to phone calls or emails Never recommending to anyone How irresponsible is this !

Negative experience: Absolutely disappointing! No one is responding the phone calls, emails or text messages to follow-up the status of my goods. It's been over 2 months, I still have not received my boxes in SL and no news. No one response. Chose this cargo service on a recommendation of a friend. Really disappointing! This is my first and last time with them. Do not recommend anyone to use this company.

Negative experience: Poor communication. Won't use then again.

Negative experience: Please don't use this Sevice, Zero Customer Service. I have send 6 boxes to Srilanka 05/11/21 and still fighting to get it out. We call them more than 100 times and they don't come to the phone.

Negative experience: Please Refrain from using this service. It is a scam and you will never have your goods delivered to Sri Lanka. Anyone can write a positive review but the overwhelming negative response should be sufficient to send any warning. This company will delay your delivery and if by some sheer luck it manages to get to Sri Lanka all goods would be tampered with or missing entirely. Use this company at your peril.

Negative experience: This service used to be good but not anymore! I have my 3 boxes on 10 Sep 2021 and the receivers still haven't got the boxes. Last year also I had to pester and beg them to deliver the goods. Irresponsible. Won't use this service again.

Negative experience: Never use this cargo service. The worst, irresponsible place and they just collect the money from us. Don't believe this place you'll lose your money and we sent boxese in early September 2021 but now 2022 January the boxes have vanished. Not delivered yet . Forget fake Austlak.......

Negative experience: Don’t ever send boxes from this company. This is a fake company . I send 3 boxes and half of the items were missing from all the 3 boxes. Boxes were damaged too. There were items in our boxes that not belongs to us too.

Negative experience: Avoid at all costs, Austlak is a SCAM. They don't deserve a single star. I shipped in September but still haven't delivered. My shipment has been due since last October21, no one bothers to answer phone calls, zero customer service and no transparency. Austlak seem to have changed their local agent who clears shipments from SL customs recently hence all Austlak customers need to submit additional documentation and massive delay clearing goods. They still remain silent despite multiple emails, whatsapp messages and calls made to confirm an ETA. My next step is to take this up with the consumer ombudsman in Australia as I do not see any other avenue to get this sorted. My advise is for everyone to stay away from Austlak.

Negative experience: First and last time I will use them. Have sent packages via Trico and Transco for years and years and have never had an issue. It arrives, receiver gets notified and they go collect or organise for delivery. I sent 3 packages to 3 different receipients in July. One was home delivered on 27Dec all in good condition. The other two which were on the same shipment are in limbo. When my family contacts them after multiple attempts they get through to someone who randomly tells them package is yet to be cleared !! Or they are trying to locate them, there's a backlog! Honestly ! All 3 boxes were on the one shipment one has been home delivered already how is it possible that the other 2 are not cleared yet ?? I must say that initially the Melbourne office was very good with their communication and assistance however since December (prior to Christmas break) calls have gone unanswered. I have sent texts, sent messages via messenger with HBL#'s for someone to take action. Communication is key. I will be in touch with the ACCC if I do not have a resolution within the next week. Update * All 3 packages have now been received.

Negative experience: Terrible service ever, I will never ever use this company again to send boxes. We been trying to contact SL office and Melbourne office last 4 weeks, no one responded from Melbourne office and neglected their service. We have to make 40 to 50 calls per day to get someone to answer SL office phone and even then they just trying to ignore our questions and say they don’t know about boxes or they don’t know when it will arrive or delivered. I have send 6 boxes in October second week container and they suppose to deliver before Christmas. Still they don’t know where the boxes are, staff of Serendib says Austlak has no place to keep their boxes and they didn’t take any boxes from opened 3 containers in Serendib warehouse for delivery. Do Not Use AustLak.

Negative experience: No stars. I am still waiting for a delivery sent on September 2021 for a door to door. Its a very irresponsible company who doesn't have any accountability for the service they are providing. 1. Does not answer the phones- in Sri Lanka or Australia 2. Even they answer they put the blame on the Customs and festive period, but I had confirmation that Austlak hasn't been providing the releasing documents to the customs. 3. Lying to the customers saying the container is unloaded when its not actually. 4. Doesn't respond the email. Update. The boxes were picked up at the warehouse following multiple pushing through Melbourne and Sri Lanka office and Customs. Glad the items were intact and none stolen. However, the customer care is terrible, literally cant get connected through phone calls for updates. Unless you sit on their office and get them to follow-up then and there, you will not get any outcome.

Negative experience: They will steal your shampoo and chocolates and cheese and everything else.. then they will charge you Rs.2,200 per box when cleaning in Sri Lanka! good luck contacting them in this life. Never ever, ever again!!!!!

Negative experience: Terrible Service Poor customer service. No one answer the phone in the distribution centre in Sri Lanka. Extremely delay in delivering boxes. We sent 2 boxes in 7th of September (exactly 4 months ago). Still they haven't delivered them. When we ask from the Hallam office every time they give the same old answer. Do not trust their service. Not recommend to anyone.

Positive experience: This is my 3rd shipment Door to Door, no shortages, all boxes were delivered in very good condition, though the shipments during Christmas were delayed. The tracking system should be improved to at least provide info like, "Ship not Arrived", "Goods Not Cleared", "Cleared Awaiting Delivery" etc.

Negative experience: Would not recommend this cargo service, please be aware, not a genuine cargo service as they advertised and very irresponsible people from both ends, the goods are been stolen and blame on the customs.

Negative experience: irresponsible

Negative experience: Please stay away from this bloody crooks. It has been 4 months and no sign of delivery yet. Australian number is not contactable and the Srilankan warehouse is running from a shanty.Never again.

Negative experience: We send 3 boxes and paid the duty as well . Recently the container arrived to Sri Lanka and we were told that we can collect the boxes. But with the Christmas holidays they were closed and we collect it today. All the boxes been damage and alot of items were missing from the 3 boxes . So sad about the service . This business is a fraud. Don’t ever send from AUSTLAK cargo Hallam. One of the worst companies here in Melbourne.

Negative experience: Terrible service i was told boxes will be ready to pick up by 24th of December. I tried to call Australia number and Sri Lanka number. No answer. Boxes sent in September. More than 3 months now. Very irresponsible company. No customer service at all. I do not recommend to anyone as this is not the first time it has happened.

Negative experience: Am having huge issues in contacting the Melbourne office n the Sri Lankan office. I sent 6 boxes on the 9 Oct and I can't get thru to them to see what's going on. They have blocked my number and my family in Colombo too. Can someone help me with the warehouse contact number. I did a door to door but happy to collect it from the warehouse. I am so very disappointed with the service.

Negative experience: WORST EVER SERVICE, USELESS & NOT RECOMMENDED !!! I have tried this cargo service to send 3 TC boxes to Sri Lanka. This is the worst ever cargo service I found in Australia. I have handed over the boxes on 05th September 2021 to be picked from their warehouse in Colombo. Still the shipment is not ready for collection even after 3 months (today is 22/12/2021). Initially they advised me it will be ready for pickup on 18/11/2021. Since then I had to call both their office in Colombo and Melbourne so many times, but still they could not provide a firm date for the pickup. Every time they claim a delay in custom to cover their fault. Most of the times they do not answer the phone, so it is very hard to get someone on the phone though. The cargo services I used before only took 6-8 weeks maximum even for home delivery. This is the worst out of all and I WOULD NOT RECOMMEND to use this service for shipping any goods to Sri Lanka. UPDATE 14/01/2022: Finally after hundreds of calls they have released the boxes on 10/01/2022. (took 4 months). Half of the goods were expired and useless, seems nothing has been stolen though. They charged LKR 2200 per box as clearing charges. Not sure this delay was something beyond their control, but they should have inform us and action proactively if that was the case. Anyway never use this service again.

Negative experience: Worst service ever, please do not use this service , NIL customer care , No one is answering the phone & No reply to the emails ,it’s almost 2 1/2 months now & they said the goods will go by 5th dec to SL & still waiting for the goods to be delivered to home. Main thing is not answering the phone calls & No updates giving to the customers. Not professional.

Negative experience: Very bad service I have ever seen. I sent my boxes in September 1st. Still not delivered. Also very poor communication. No one answer the phone in srilanka. Same drama in Melbourne. Finally I went to hallam Auslak cargo office. They have closed. Very disappointing. These basters playing with people's money and time. Never recommended to anyone.

Negative experience: Very Bad service. It has taken three months still not delivered. Everyday a different story. Very bad customer service. The Girl at the reception gives the same recorded script "not cleared. It is beyond our control". Do not use them

Negative experience: Please be careful. They tell this and that and I lost my box. Poor parents still waiting. They are doing something very shame full. be careful. Please don't use this company.

Negative experience: Please don't send goods through this cargo. I lost a lot of goods.They are saying that there was a special unit in custom and they have detained that goods.It is not a valid reason as that's why we are sending goods through an agent and agent should take the responsibility to deliver the goods via whatever process in the custom.we are not sending goods to taken by the custom.However they haven't refund my delivery charges and they are not answering the phone. I lost my goods and my money as well.

Negative experience: Dissapointed. This company is a fraud. I got the below information from customs sri lanka. I will write this to local Australian government (consumer.vic.gov) I've lost more than $ 1000 worth goods in December 2021. My goods were sent under a name call "Ekanayake". As a result, I cannot release my own goods. I've got all the documents and if anyone wish, I will provied documents. There are UPB bonded warehouses operate under Sri Lanka customs, 1.Trico colombo, galle, kurunagala 2.Ceylon Shipping Lines CSL colombo, kandy, Batticalo 3.TRANSCO Wattala, Batticalo 4.LAKSIRI SEWA paliyagoda 5.SLPA new Nuge Road 6. Midco Paliyagoda They operate clearance of unaccompanied personal baggage in sri lanka. Austlsk cargo is not a legal registered UPB bonded operator.. Door to door services carried out by such companies are illegal activity. Cannot be monitored bcs real consignee/passenger are not present for customs clearance process like the registered UPB operators. Any way ask for Detention notice issued by Customs for any item detained.. *Dog food is licensed item, and need animal quarantine approval also.* But for small quantity at upb some officers will allow as personal effects not for Sale. As per customs we can send items in a small scale. Even dog food, vitamin, cosmetics etc etc.... Don't ever use this shipping line again.

Negative experience: Never ever again!!! Really poor communication to inquiries, products lost during transit, no responsibility taken whatsoever. Do not recommend anyone to send goods through these guys. Worst cargo company I’ve dealt with to say the least.

Negative experience: I had a very bad experience when dealing with this company. I sent 3 boxes to SL with them and the mentioned cut off date was 27 th August as per my memory. They came to pick up the boxes by 31st August. They expected to deliver the items during 1st week of November. Since my parents had to leave the country by 9th November, I contacted them during the 1st week of November asking possibility of delivery before my parents leave. They said that the boxes were already arrived SL and they were doing their best to send them before my parents leave. However it didn’t work. I was able to contact them once after my parents leave and they sent me the revised HBL number with the new delivery address. After that I was not able to contact them eve though I tried hard. I gave them many telephone calls and sent them email asking the update. Finally, I sent them a complaint letter via consumer affairs asking the update of the goods end of November. I didn’t think they even care about that email. Since we didn’t get any update or any communication from Melbourne office my sister contacted their SL warehouse staff and noted that the boxes were arrived to the warehouse before a week in last Saturday (4/12).I asked my sister to collect the boxes from the warehouse as they didn’t give any responsible feedback regarding the delivery of goods to the given address. My sister was able to pick up the boxes from the warehouse last Saturday. So disappointed to see that many items were missing. 4 packets of 1kg milk powder, 5 bottles of vitamins, 4 packets of Lindt chocolates, around 10 packets of biscuits were missing. Almost all boxes which has small sachet were opened and some were taken , for example I sent oat boxes which has 10 sachets but only 6 were their. This has happened to many packeting items which has individual sachets. They returned 4 fish oil bottles separately in a plastic bag out of the 9 vitamin bottles I sent.I had no worries of stolen food items as I believe someone who took it who need food indeed. We can make our mind by thinking we have donated food to someone who need. But it is nice if someone is there who would say sorry to the inconvenience they cause to my relations.I strongly believe that this is not the right way to do the business. I have never seen a company who dealt with their customers in such an irresponsible manner. Anyway I have no hatred feeling towards them and just wanted to let others know that what was actually happened. Because I know any one who are using this service is really caring their loved ones in Sri Lanka and they do not want to make their relatives disappointed with the love they sent with the items. My HBL 2114354