Flight Centre Northland

Fantastic experience: Danny was incredibly helpful in planning a once-in-a-lifetime trip for us! He took the time to understand all of our needs and crafted a comfortable, affordable, and well-paced itinerary through Alaska and Canada. His attention to detail, responsiveness, and willingness to recheck flights to save us money really stood out. I felt supported every step of the way. I highly recommend Danny to anyone planning a trip and will definitely be using his services again. Thank you, Danny!

Fantastic experience: Danny was a delight to deal with while buying my ticket to 'Launy'. He was efficient, very personable and answered my questions with a smile. That is everything you want when you want to book a ticket.

Negative experience: We have visited your branch on multiple occasions and sent numerous emails in an effort to resolve a refund for a trip my parents were unfortunately unable to attend. Despite our persistent follow-ups, we have yet to receive any meaningful update or resolution. Tragically, my mother passed away in February 2024. We were advised by Callum Molyneux to provide her death certificate, which we have done. However, since submitting all required documentation, we have not received any further response. It is deeply disappointing and disheartening that such a well-established branch has shown a lack of empathy and urgency in handling a matter so sensitive. We kindly ask that this be escalated immediately and a clear resolution or next steps be provided without further delay.

Fantastic experience: I rang the general Flight Centre number and came through to Callum Molyneux at Northland. We had an urgent request as my daughter was stranded at Reykjavik airport after her flights home were cancelled by Qatar airways. Callum was fabulous. He found new flights to get my daughter home safely within half an hour. He was professional, courteous and very understanding of our stress. He sent through emails with flight details and tickets quickly and was most helpful. I can highly recommend Callum for future holidays.

Fantastic experience: Highly recommend Danny, best travel agent we’ve ever had, and we’ve been using them for our travels for years! Refreshingly reliable and such efficient communication throughout the whole trip. Make sure you ask for Danny - the best!

Negative experience: Worst customer service, tried to cancel my flight to Israel due to war and they wont give any money back.

Fantastic experience: Danny was great to deal with, he was incredibly friendly and answered any questions that we had. Would highly recommend using Danny for your travels

Fantastic experience: booked my trip to Japan with Danny and he provided a friendly professional service

Fantastic experience: Danny Hanlon was incredibly helpful, efficient and made the experience easy and streamlined

Negative experience: My dad and uncle booked their flights at Northland flight centre with James! They had left on the 4th of April and were meant to come back on the 20 of May, although when they arrived at Copenhagen airport for their return flight, there was no ticket for their flight! It had been cancelled by flight centre on April 8th after they had already landed in Copenhagen! They were not notified that flight centre had cancelled their tickets due to booking the wrong return date and a new ticket for the right return date was never rebooked, appalling service will never book through flight centre again

Negative experience: I had a deeply disappointing experience with James at Flight Centre Northland. My friend and I visited the store last Sunday morning to get a quote for a three-week trip to America. We were very clear from the start that we wanted pricing for both flights and accommodation before making any decisions. However, despite reiterating this multiple times, James insisted on quoting flights first and only providing accommodation options after we paid. The store was completely empty, yet instead of assisting us on the spot, he handed us his card and told us to email him our details. This seemed odd, given that he had the time to help us then and there. I emailed him an hour later with everything we had discussed, and while he responded quickly asking for our personal details, things took a turn after I sent them through on Monday. James assured us we’d receive a full quote by Tuesday morning at the latest. Yet, Tuesday came and went with no follow-up. I sent a follow-up email at midday to check if he had everything he needed—still no response. This was especially frustrating as he had stressed the urgency of booking Qantas flights that were supposedly on sale. Yet, instead of moving quickly as he had advised, we found ourselves chasing him. A week later today, Sunday we finally received it. Not only were the prices higher than what was initially quoted in-store, but the quote also failed to include accommodation, despite our clear request both in person and over email. Given the delay, it makes me think we missed out on the sale purely due to the poor service. At this point, we’ve decided not to book through Flight Centre. Regardless of price, we would rather work with a travel agent who provides attentive, reliable service and makes us feel like valued customers. This experience was frustrating from start to finish, and I wouldn’t recommend this location to anyone looking for efficient and professional travel assistance.

Positive experience: Danny was very w quick on finding flights on our complex holiday plans. But we made a purchase from the original airway.

Negative experience: Worst customer service ever. I was standing there for 10 minutes with two staff on shift working and neither of them acknowledging me at all. I was ready to make a holiday booking however walked out due to the long wait and lack of customer service they just lost a customer

Negative experience: So disappointed with the service from James at Preston Flight Centre. I replied back to his email and he never got back to me. I then went in to see him in person, gave my details again, called on Friday, called on Saturday twice . Was told that he was going to send me a quote in 30mins of that call but never did. No courtesy call to let me know, no email follow up -nothing. I feel like I'm chasing someone who doesn't want to take my business. Utterly disappointed as I was looking forward to booking this cruise that's supposed to be in 6 weeks hence the hurry.

Fantastic experience: Callum was a deadset legend. Took the time to change my flights and got back to me a number of times with alternative pricing. Just an all round, lovely fella. If you go/call this store Callum is your man!!!

Fantastic experience: I walked in for a quote on my honeymoon with my partner and we both walked out with the biggest smile on our faces. All thanks to Katrina she was amazing, helpful and very thoughtful. In 1 hour we all had a laugh and became great friends would definitely go back and recommend. Thank you Katrina & Flight Centre

Fantastic experience: I had a really good experience with KATRINA KENFIELD at the FlightCentre Northland office. She spent 3 or even 4 hours organising my trip and tours. I travel to Jordan, Egypt, Turkey, UAE, and Singapore. My itinerary was well sorted out, and all of my turs were booked with a reputable tour company. I was in great hands. Throughout the process of organising my trip, Katrina was so lovely and patient. I had some issues with one of my tours whilst I was overseas, I emailed Katrina, and she was so quick to respond. I really appreciated her service & care. I highly recommend Katrina and FlightCentre at Northland Shopping Centre.

Fantastic experience: Danny was very helpful and amazing to deal with . Highly recommended.

Fantastic experience: Twice in 2 weeks to book flights and have not been disappointed. On both occasions I have walked in and was served immediately. Plus I was able to book what I wanted. Thanks!

Negative experience: Don’t book a ticket in northland flight centre with the agent KATRINA KENFIELD. She change my ticket without ask me and change the itinerary .We wait in the aeroport more then 12 hours . So disappointed.

Fantastic experience: Callum was fantastic. Organizing 2 trips overseas within a few months of each other was proving a headache online. Callum gave me many options, was always quick to respond very helpful and friendly. Any future travel l will definitely be back

Fantastic experience: Saw Danny in regards to a big overseas trip, my first time travelling with the little ones. He was an amazing help and made me feel very comfortable about it and get me even more excited. Will be recommending him to friends as he was an absolute pleasure.

Fantastic experience: Came in with some questions as its our first time going over seas alone and Danny was very helpful! Didn’t feel any pressure to make any decisions and gave us some very good insight. Helped us another time to buy the tickets after having some issues and did so very easily. Thank you again !!

Fantastic experience: Danny was a fantastic help, with booking are trip, any problem encountered, Danny was the perfect solution for it, and we couldn’t recommend going with Danny enough for all your travel needs

Fantastic experience: The staff were incredibly helpful and knowledgeable. Two separate trips booked successfully, without issue.

Fantastic experience: Danny from FC Northland has been amazing through booking all our family holidays overseas. He has managed to find us some amazing deals that we couldn't find ourselves after searching high and low over the net! He was super patient and was so helpful with booking our family holiday for the third time! Highly recommend Danny :)

Negative experience: I initially left a positive review after booking flights in store, however I have now removed the review as it no longer accurately reflects the extremely poor service I have subsequently received from Flight Centre Northland. It has been 3 months since I raised an issue and it is yet to be resolved. Communication from Flight Centre has been appalling; extremely delayed responses and sometimes even no response, despite my following up on multiple occasions. No explanation has been given for the delays in response or resolution of my issue. I thought booking through a travel agent would make my trip easier, however it has made it a very stressful experience.

Fantastic experience: Thank you to Diana. Your services , exceeded what we expected . Your dedication , kidness and understanding are remarkable. You did not give up you went the exteamile to make sure we we were satisfied . Your devotion and enthusiasm for your work are truly exceptional.

Fantastic experience: Excellent service received from Diana on what was a very complex itinerary on a round the world trip. She demonstrated dedication, full understanding of our needs and requirements, her customer service is of a very high standard. I fully recommend Diana at Flight Center Northland. Many thanks Diana.

Fantastic experience: Thank you for helping us plan our next family holiday! Danny was fantastic to deal with, re-working our trip a few times to get us within our budget and found us some great travel routes that saved us time and money. Highly recommend booking a trip here with Danny.

Positive experience: I have booked travel through Flight Centre Northland in the past without any problems however my recent booking with them a $25 Captains Pack was added to my booking without my request. Upon querying this with the travel consultant the reply was this was something we always did to which I said it has never happened to me in the past and I have booked 3 trips in the last 8 months with Flight Centre. Further contacting Flight Centre customer service I was advised the Captains Pack package is an optional package and should not been added to my booking unless requested. Other travellers booking with Flight Centre please be aware of this.

Fantastic experience: Flight Centre Northland is a fantastic place to book your holiday! We had a great experience booking a holiday with Callum, would absolutely recommend his services. From start to finish, he's been supportive, informative and has made the process feel like we are chatting to a friend. Don't be put off by wait times! The team are great at keeping you updated on wait times and once you start chatting, the team goes above and beyond to ensure you get to where you're wanting to go!

Fantastic experience: Organized an international holiday through Danny. Not only did he organize all our flights, but when we had issues overseas he was there to help! Fantastic service

Fantastic experience: Dianna is the best! She organised my europe trip with ease. Already thinking about my next trip and planning it with her.

Fantastic experience: James was very helpful

Fantastic experience: Katrina was very helpful with booking my flights today. Katrina showed a great awareness of the systems and was a pleasure to deal with.

Fantastic experience: Danny at Flight Centre Northland gave top level customer service for our proposed trip to Canada in May. Danny emailed quotes quickly, followed through with my inquiries and was friendly and professional.

Fantastic experience: If we could give 10 stars we would. Diana at flight centre at northlands has seriously the best customer service and patience. If you want to book, request her as she is the most helpful we have ever come across. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Katrina at Northland Flight Centre offered us an excellent customer experience. Her kind, helpful manner combined with her knowledgeable professionalism made booking our trip a pleasure and a breeze. Thank you so much, Katrina

Fantastic experience: We booked our trip through Diana Correa, she provided a wonderful experience. Very professional, personable and made organising our holiday a dream. She even stayed back after hours to accommodate us. Highly recommend flight centre and specifically, Diana.

Fantastic experience: Danny is the absolute best travel agent I’ve ever met! He is so dedicated to his work and goes above and beyond to find me the best flights and deals!! Will be back for future travel! :)

Fantastic experience: Danny was a pleasure to deal with. He was so helpful and patient with all of my travel requests. I am really happy with my experience at Flight Centre Northland!

Fantastic experience: Came in for brochures and some info and saw Danny, his customer service was amazing, will definitely be back for future travels

Fantastic experience: We recently booked business class airfares to Europe for next year with Renee and she was an absolute legend. Whilst the process could've been done in 20 minutes or so, we spent 2 hours with her over 2 different sit-downs and lot of that time she was just trading invaluable trading tips. What might sound like a small tidbit of information can be extremely helpful. This is probably where all the value-add is. Would be referring back to Renee for other aspects of our holiday.

Fantastic experience: Very good servirce booking flight Thank you so much Renee Weppner

Fantastic experience: Diana is very professional.Very helpful understanding and kind. And made the things very easy for us. We would recommend to our friends and relatives and to everyone that we know and don’t know

Fantastic experience: Diana helped my sister and I book tickets today and was super helpful and sweet! She took the time to find us the right prices and offered us some honest advice which helped us a lot.

Fantastic experience: Danny Hanlon, at northland flight centre, truly has great customer service skills and was very accomodating when booking my flight. As well as reassured me if anything about my flight that would change he would get in contact with me as soon as possible.

Fantastic experience: Brilliant team and easy experience to book trips! Organised through Diana, would recommend!

Fantastic experience: Dianna was an amazing bright person to work with who had a great out going personality and was well spoken, she clearly cares about her clients and likes to do everything she can to ensure her clients get the best out of their trip, would definitely recommend going to her to book your holiday! Happy travelling!

Fantastic experience: Went here to exchange foreign currency. The staff member was very helpful, price matched for a rate I found online. Put in far more effort than most places to make my experience hassle free and effortless from my end. Can't recommend them enough.

Fantastic experience: My fiancé and I recently had Diana from Flight Centre Northland help us to book our honeymoon trip to Bali and we cannot express enough how grateful we are for her exceptional service. From the moment we walked into the office, Diana greeted us with a smile and an eagerness to assist us in planning the perfect getaway. She took the time to understand our preferences, budget, and desired experiences, and then went above and beyond to create an itinerary for us. We cannot recommend Diana from Flight Centre Northland enough. Her exceptional service, friendly demeanor, and genuine care for her clients truly made our honeymoon planning experience a memorable one. Thanks to her, we are now eagerly counting down the days until our trip. If you’re looking for a travel expert who goes above and beyond, Diana is the person to see!

Fantastic experience: Amazing service!! I just started planning my first trip overseas, slightly anxious prior to going in to seeing a travel against as I had no clue what I was doing. James did a fantastic job calming my nerves and explaining the process. He had incredible knowledgeable and gave me huge amount of confidence and excitement for my trip. He worked around plans I’ve already booked and made great recommendations regarding timeline and transport. Very excited to continue working with James and plan out this holiday!!

Negative experience: I have booked an Europe trip three months ago and rebooked another appointment to finalise the trip. When we get to store, we were told that our appointment has been moved to one hour later. We rushed in to keep our schedule to then being made to wait. The appointment was not even in the calendar at my requested time.

Fantastic experience: Diana was very helpful with booking my flights. Her service was exceptional and of upmost quality, I would recommend her services to everyone.

Fantastic experience: Thank you so much Diana! Your customer service is beyond excellent. You made me feel very comfortable in finding the right option for my family and I in going to Bali. I appreciate very good customer service as this is unfortunately very hard to find today.

Fantastic experience: Renee was amazing and very helpful when I was organising flights as a gift for my parents anniversary. She was very friendly and put together a cute little package for me to give them. I’m planning on going on my own little holiday and will definitely be going back to speak with her to organise flights of my own.

Fantastic experience: Renee was amazing, she had lots of knowledge and information and made my first time planning a trip seem like a walk in the park

Fantastic experience: First of all may these workers be applauded for there hard work during long wait periods for bookings as they cater and do the best they can for everyone! Highly accommodating and welcoming! I would like to highly praise my Travel Consultant Diana for her hard work for booking my flights and her outstanding customer service! I recommend going through to her as she will leave you with the best service and experience possible! Thank you Flight centre

Negative experience:

Fantastic experience: Danny was amazing in organising flights for my wife and I from Melbourne to Cuba to Rome and back to Melbourne again. We knew getting to Cuba was going to be tough and we didn’t want to transit at all through the US and he made it work. In comparison to other travel agents and other Flight Centre stores we visited he was by far the best and managed to save us between $1400 to $2000 in comparison to the other agents, and that’s including travel insurance. From the moment we walked in the store he was very friendly and inviting. He listened to what we were after and did his absolute best to meet our needs. We also recommended him to the rest of our tour group.

Fantastic experience: needed a package online for my trip to the USA, great deal and very quick professional service thank you danny

Negative experience: Absolutely disgraceful service, my husband's flight is in less than 24hours and can't check in as the itinerary is missing from the airlines website - having been on hold for over 15mins with the store, we called the emergency line and were told we have to go back and call the centre again. 30minutes on and we're finally through. One instance wouldn't be a problem but this is not unusual for this one booking and has been the same experience since first booking back in January. It reminds me why I never go through travel centres - and will most certainly never deal with flight centre again. Please go direct with airlines. Update: At 9.30 we spoke to Jess who told my husband she would call him back. It's now 3pm and no word despite multiple attempts to call the store. His flight is at 7.30 in the morning. I'm not sure how to respond to Flight Centres review but the fact that they didn't even read the review properly says so much - I said I called the emergency line first and their advice is to call the emergency line... Such incompetence and so very disappointing. 2nd update: I know an update for review but I think it's important to show the level of incompetence. Husband ended up going to flight Centre - of course without an appointment he had to wait. While waiting he tried the airline and was told that the ticket hadn't been issued and was about to be cancelled. When he got off the phone with the airline (who we tried originally but told we had to deal with travel agent) Danny told him it had all been fixed. Funny that... This is just unbelievable. This was a 40th present that was meant to bring joy. We will never go with a travel agent again, never mind Northland, never mind Flight Centre. They are single handedly ruining their own market. Minus stars if it were possible. This review will be posted where possible and through word of mouth. No one should be treated like this. As another review said, they take your money and ghost you.

Fantastic experience: People here a very kind and it was a fun experience being in-store thank you Danny and team

Negative experience: what a joke, tried ringing 8 times at 9.10am to speak to travel money oz in the flight centre, had the line automatically disconnected the first 7 times, then got an answering machine who said I needed to go in to book an "appointment" then automatically hung up. What they are that important and busy they can't be bothered with potential clients??? will go elsewhere now, good indication for me not to book a holiday there.. no stars at all, but have to give one to post. Funny the reply below, if they had read mine correctly, then they would have seen it was flight centre phone line that was the issue not travel money oz. Found the phone number myself much quicker than their answer

Negative experience: My partner and i booked a trip with Renee to Africa and in the end we ended up booking majority of it ourselves due to frustration and lack of communication. Our communication with Renee was appalling, we wouldn't hear back from her weeks at a time, when we did hear from her we were told money was due in 24hrs time which was ridiculous considering we haven't heard from her in weeks. One time i called to get clarification about the trip a guy answered the phone whom then put Renee on whom said" im actually on leave at the moment and shouldn't be answering this call what the problem" what a disgusting response when all i required was clarification about our trip YOUR "trying" to organise for us. Once money was paid we were ghosted for weeks on end not knowing what was happening. We will never use flight centre again and have told friends about our experience absolutely disgusting service and she didn't care about being at work or wanting to perform well at her job.

Fantastic experience: I'm very happy with the service in the last few months I think they have taken a better approach to improving the customer service experience

Positive experience: Thank you northland staff for your help, advise and support getting my family to a well deserved break, we understand that most of the staff are new and doing their best to help. The lovely Diana with the assistance of her peers were there to create one quick quote that later on, turn into a booking. We will be back for our next vacation. Stay safe guys.

Negative experience: So rude. Went in to book a simple flight. Knew dates and had all the details. I went in and a man said “come back in three weeks….we MIGHT be able to fit you” while holding his hand up like a stop sign. His loss. Go to Ivanhoe Flight Centre. Much nicer.

Fantastic experience: Though I booked our holiday cruise online back in 2021, the staff of Flight Centre Northland are very helpful and professional. Thanks to Callum for sending my travel documents.

Fantastic experience: Great customer service, had to wait awhile, but they were under staff on the day I went due to sickness .

Negative experience: Worst service I have received in years! And don’t take their comment below seriously at all as I did reach out to them and never received a response! Once Renee received the money from us, she stopped responding and I had to chase her for nearly 3 months!! 1) stuffed up the booking, 2) provided incorrect information 3) charged extra for a service she didn’t provide at all and lastly 4) ended up changing the flight to a much more inconvenient one last minute before checking with us! This was the first and last time I used flight centre for booking any ticket.

Fantastic experience: Danny Hanlon, was extremely helpful - his customer service was professional and he was friendly

Negative experience: They used to be okay, now they are just horrible. If you book a trip with Jay, be prepared to be your own travel agent, he doesnt do anything and hardly responds What is the point then, might as well book and plan your own trips. I had the misfortune of getting my trip sabotaged through his incompetence.

Fantastic experience: Danny was a helpful young man. I have always found travel to be a nerve wracking experience, but with Danny’s expertise and kind words I am now set for my travels to Port Vila. Many thanks Danny!

Negative experience: What a joke! We got there at 1.50pm and were told to sit and wait it “wouldn’t be long”. At 2.20pm one of the incompetent workers said “5mins guys”. Still waiting at 3.15pm - that’s almost 1.5 hours sitting there - another Incompetent worker finished with his client, THEN WALKED OUT THE BACK FOR 5 mins and then decided to come over with a grin and tell us they were closing and couldn’t see us. Idiots!! And DON’T reply with some “make an appointment” rubbish. If at 2.20pm were told we wouldn’t be seen we would have said no problem.

Negative experience: Has turned into the worse customer experience of my life. Have tried to escalate this via email, direct calls, Twitter messages and never get a response. I am trying to finalise a trip booked with them from last year, which was hard enough to make happen and now no responses or correspondence for 6 weeks and counting. I have never found it so hard to give a company money in my life. Extremely disappointed.

Negative experience: Terrible service. 3 instances of calls / follow up unreturned and then appointments cancelled

Fantastic experience: Spoke to Danny today and he was absolutely amazing. He was very informative and ran through everything smoothly for me would definitely recommend trying to get an appointment with him when doing your travel!!

Negative experience: It’s hard to get an appointment with flight Centre these days let alone get through to them on the phone. Northland is slightly better with answering there phones but once there for my appointment kept me waiting for 30 minutes! This was to get an appointment with a trainee who didn’t know much at all(I know not his fault)!! Luckily I only needed to book 1 hotel reservation. I would have done this on the phone but I had a gift certificate which could not be used online and the price for the hotel I wanted to book was cheaper on their website but they wouldn’t honour that price in-store!!!! My advice - book online with another company!!!!

Negative experience: Adrian is the most pathetic travel agent wouldn’t help me but would chat to people he works with what , isn’t being a team member suppose to mean helping customers appointments or no appointments at Flight Centre suppose to be the job there’s a person who worked at flight Centre many years ago who could work for flight centre again if wanted to and would be better then him I hope you fire him or provide weeks of training

Negative experience: Worst ever. Ghosted once they got their money. I have tried to call Adrian and email Adrian for six weeks just to be ignored. I said to Renee if he can't help get someone else to help me but no one called me. I needed help with my trip and Adrian just ignored me. Extremely terrible service. They just grab the money and run and hardly organised anything. Never recommend them to anyone. I give minus zero stars

Negative experience: If you book an appointment with Adrian you better hope you never did he is the most pathetic travel agent I have ever seen or come across. He just lies, makes 0 effort on top of that his customer service is just as pathetic as he is. I don't know how he has a job from how useless he is. I went in store and waited for ages after being noticed. He said they had no appointments available. I left walked back and he was chatting with other staff. Couldn't book me in for a week. Promised he'd call me and I got nothing back for over a week. If flight centre do keep him on this poor guy needs weeks of training for how to do his job.

Fantastic experience: Best service possible, even when I made last minute plans, with little notice. Thanks so Much Adrian, for your super friendly service. will definitely be using Flight centre in the future.

Negative experience: I ring to talk to agent, not listen to adverts. !!!!! Very poor reception services!!!!

Fantastic experience: Jay from Flight Centre, Northland, recently helped me plan and book a solo trip to New Zealand. It was such a great experience - Jay is approachable, professional, and just a pleasure to chat with. Highly recommend!

Negative experience: Can't list all of the problems we have had with Flight Centre Northland. Needless to say that stranded and away from home is not fun! They use a third party to book all travel so do yourself a favour and use Expedia yourself and cut out the middle-man. Northland store only open during bus hours.

Fantastic experience: I booked a trip with short notice and Jay was amazing. Despite the short timeframe nothing was an inconvenience and he still took the time to find me great deals. I will definitely be booking through Jay again.

Fantastic experience: I had the pleasure to meet Jay to help book my overseas trip. Jay was so wonderful to talk to, personable, transparent and was so efficient in helping me. I couldn’t ask for better customer service!

Fantastic experience: Had such an amazing experience here. Adrian was my travel consultant and I cannot speak highly enough of him. He was so helpful and professional as well as understanding and thorough. I will be returning to flight centre at northland just for his services alone.

Fantastic experience: I had incredible service from Chloe who has helped me and my family with flights. She was super helpful and always answered any questions I had. Chloe was always so lovely over the phone and email and I appreciate all her efforts when booking me and my family's trip!

Positive experience: Chloe has been amazing. I had a very short turnaround for getting my holiday organized and and she had it all sorted and confirmed within a few days. She was very helpful and cheery.

Fantastic experience: Couldn't ask for a better service. Thank you Natasha for your professionalism, friendliness and knowledge, everything was organised and made easy for me. I have booked a few trips now with Flight Center and keep going back and it is easy for me as Natasha knows exactly what I am looking for even when I cannot decide. Recently returned from the Outback, great holiday. Thank you Natasha, looking forward to booking my next holiday. Highly recommend Flight Center, Northland.

Negative experience: Never ever deal with this store! Adrian is an absolute disgrace and sells products to elderly people who don’t know what they are purchasing. Natasha the store manager will not accept in any capacity their misconduct or accept any responsibility for the immoral behavior of her staff. Adrian will not respond to emails in a timely manner or at all and refuses to acknowledge he is preying on vulnerable senior citizen. Avoid this store at all cost before you get tripped off! Avoid! Avoid! Avoid!

Fantastic experience: Vey nice customer service. Jay was so patient with our request and finding the right price for us.

Negative experience: Decrepit service, I received gift vouchers which need to be claimed in store, drove 20 mins to the retail site, waited 10 minutes to be acknowledged, asked if I could book my flight and I was told to return next week. Do not attend.

Negative experience: It literally says flight center is open! I went there and it is freaking closed! I rang the number on the door to book a face to face appointment and the next available appointment "to book a flight" is literally 2 weeks later. I then said okay that's fine, I'll just book it over the phone. Well apparently it's also another 2 weeks just to book a phone appointment!! Which is literally 1 day before I actually have to fly. The fact that they are allowing me to leave my flights booked at the very last minute is extremely unprofessional in itself!!! Can't book in person, can't book on the phone!! I might as well not go on my trip. Sigh.

Negative experience: I have been using Flight Centre for years and by far, the customer service level of this place has provide me with a very bad experience that left a bad taste. Really shocking. Rude and unhelpful.

Positive experience: Ive used Flight Centre 3 times now to travel to Norway. The staff are quiet helpful setting up flights, and keeping up to date with itenary changes. So if ur planning to travel give them a go. I feel we got to help this industry get back on its feet. Its taken a battering lately.

Fantastic experience: Very helpful , Thank you Natasha you make everything easy for us . You can travel with peace of mind . Northland flight centre Highly recommended