Flight Centre Pacific Fair

Fantastic experience: I had the pleasure of having Gilary help me organise my first ever (month long) trip to Europe. She was amazing from start to finish. Booking flights, recommending hotels etc. I’d researched some hotels myself, but booked them through her also as she was able to get a better rate, and it kept all our payments in one place, which made things easier as we paid through her just before leaving, so didn’t have to stress about it when checking in/out overseas. She always contacted me right away if there were any changes (eg flight times), and responded just as quickly with any questions or concerns I had. Can’t recommend her enough! Muchas gracias Gilary!

Fantastic experience: I wanted to book a trip to UK I spoke to Meagan Hyde she was amazing between the two of us we planned my trip travel insurance car hire it was so easy with Meagan's help Thank You

Fantastic experience: Amie is an absolute GEM! She found us cheaper flights and better flight times and also a much better rate with our accommodation than what we could find online! She is a total VIBE and had awesome recommendations for our Thailand trip! Thank you Amie!!

Fantastic experience: Geraldine helped me with my booking & she got the flights I need she was so sweet and was able to deliver an excellent customer satisfaction, thank you Geraldine!

Fantastic experience: I was really struggling to co-ordinate return flights and internal flights in Vietnam recently so went to Flight Centre Pacific Fair for an assist. Not only did they effortlessly organise the flights for much less than I had been looking at online, they put together a couple of packages I couldn't have achieved myself.

Fantastic experience: Booked a trip with Geraldine and that was the best decision i made in 2025. She was able to find the best flight with a fair price, providing top tier service. Tysm!!

Fantastic experience: For the second year in a row, Gilary Delgado Nieves from Flight Centre Pacific Fair has taken care of all my travel needs, and once again, she has exceeded my expectations. Her attention to detail, outstanding service, and ability to handle any changes in flights or requests while I was in Europe made my travel experience completely stress-free. Gilary truly goes above and beyond to ensure everything runs smoothly. I highly recommend her for anyone looking for exceptional travel planning and support. Thank you, Gilary, for your incredible service, I will definitely be back next year! Kindest Regards Azra ZK

Positive experience: Tom, our senior travel consultant, arranged all our hotels, flights, train transport and special tours flawlessly. Over the eight weeks everything clicked. We are in debt to him for his enthusiastic, comprehensive research finding us the best bargains for each of the many stages. Our warmest thanks for his hard work. Stephan

Fantastic experience: Tried to book a trip myself,totally stuffed it up,met with Amie at pacific fair and she worked out my needs and it all fell into place,she is a absolute champion, I highly recommend her to solve all your travel needs,trust me don't do it yourself.

Fantastic experience: Went to Flight Centre at pacific fair and had the lovely Joe Ralston. He looked over all these flights, accommodation to find the option for me that fitted my price range. Was very pleased by his service. So friendly and would definitely recommend him to anyone.

Fantastic experience: Recently booked a short holiday to New Zealand whilst on holiday here in Brisbane we came over from the UK and met up with JORDAN in the pacific fair flight centre shop . We only had a few days available and JORDAN worked her magic and found a flight with very good flying times and also found a place to stay with a car . It was brilliant and everything ran very smoothly 5 stars . We can’t thank JORDAN enough for helping us to be able meet up with our family n friends. Kind regards Reg and Lorraine

Fantastic experience: Geraldine was fantastic with our ever changing travel requirements. Nothing was too much of a problem for her. Great service and thank you Geraldine.

Fantastic experience: Thanks so much to Sarah Rofe who made booking a number of international flights an absolute breeze. Her calm, professional and friendly manner made us feel comfortable and confident.

Fantastic experience: Gilary was amazing, best customer service in Australia 10/10

Fantastic experience: As usual we received first class service form Lea

Fantastic experience: It has been three months since my trip to Spain, and I wanted to express my gratitude to Gilari Delgado for making it possible. Ms. Delgado is an exceptional consultant who truly listens to her clients' needs. She was able to find the exact flight I was looking for, and she provided me with several options to choose from. She also gave me the time to think about what was best for me while also offering her professional advice. If you are planning a long-distance trip and are looking for a great deal and an efficient way to travel, I highly recommend Gilari Delgado's services.

Fantastic experience: I was served by the lovely Geraldine yesterday and she was amazing!! So sweet and bubbly, she went above and beyond to book my flights. I really appreciated that this was my first time booking flights by myself and she made me understand all elements of the flights, travel insurance and currency exchange. Honestly just a great staff member who was lovely to chat to as well!

Fantastic experience: From the moment we stepped foot into flight centre Pac Fair we were approached by Lea and we immediately felt comfortable and confident with the agent we were dealing with. We gave Lea an idea of what we wanted to do and he worked on it and turned it into something so much better and at fantastic prices also. Lea's knowledge is certainly boosted from his experience in travelling and therefore made our booking so much easier. We definitely could not have planned and organised this upcoming trip without lea's help so we are extremely grateful.

Fantastic experience: I don’t normally write reviews, however, Jordan was so helpful and accommodating organising my trip to the US, it was the least I could do to highly recommend her if you are looking for friendly and professional assistance with your holiday travel plans. Many thanks Jordan

Negative experience: A shame I can’t give a negative score because I would if I could. Going on holiday on Wednesday (4 days away) and trying to get some details re our booking. Have been promised information and calls back but they are all empty promises at this stage. Wish we had never booked through them as it seems that now they have our money they don’t want to help us. Extremely disappointed at this point. Note: if you try calling any of the numbers advertised, even though they are supposed to be open until 5pm today, you get a message saying you have called outside of business hours. What a joke this place is!!

Fantastic experience: Met an amazing young man by the name of Tom Hirsch. He was so accommodating and very pleasant nothing was too much trouble. He gave us different scenarios so in the end we were very comfortable in picking the trip we wanted to do. He was excellent in working out the Price making sure we had everything we needed but it also was cost effective. I have no problems in recommending Flight Centre Pacific Fair to my friends who love to travel annually. Well done and I am getting so excited as the cruise date gets closer.. Thank you Tom for a job well done . Your company should be so proud of you. Looking forward to having a Christmas and New Year cruise With Diamond Princess. Well done. Lesley Porter

Positive experience: Flight Centre Pacific Fair. Jordan was so good at getting my flights to South America. Great service

Fantastic experience: I was looking for a flight ticket to go to Brazil and I decided to check with them. I had no doubt, I bought with them. It’s so easy and quicker. Who helped me was Gilary, she made it absolutely smooth . She was really attentive and explained me every details and helped me to choose the best choice. I really like her service. I really recommend this place and her support.

Fantastic experience: Great service from Amy at Noosaville Qld Australia 4566

Fantastic experience: We have been very impressed with Lea Ahokava, not only for his extensive knowledge of international travel, when we have booked with him at Flight Centre, Pacific Fair in recent years. He has always been able to advise us of the best deals available at our time of travelling and provided us with all the necessary information to make our flights and land content as smooth as possible. We would definitely recommend him.

Fantastic experience: Lea has booked our last 3 holidays we have found him to be efficient and very helpful with our planning. I would highly recommend him.

Fantastic experience: We don’t understand technology but Gilary helped us to find a Hotel and helped us to double check our flight times because we misunderstood flight times, we could have missed our flight, but she explained really well, and she has a friendly service

Fantastic experience: Recently booked a cruise to Hawaii departing from Brisbane through Flight Centre. I have nothing but praise for Gilary who works at the Pacific Fair location. My husband and I enjoyed the cruise immensely with Royal Caribbean on the Quantum of the Seas. Gilary was more than helpful with all our questions and everything worked out perfect. Thank You Gilary, we will certainly work with you again.

Fantastic experience: Lea went above and beyond to accommodate my bookings. He was so exceptionally efficient, kind and considerate, making a stressful time for me so much easier. Thank you Lea Clare

Fantastic experience: So helpful and kind. I planned a trip to Canada to see my elderly siblings. Unfortunately, I got very ill and thought I had to cancel and lose a lot of money. When I talked to Lea I was so ill I could hardly sit up. He rearranged my trip and gave me some tips. I didn't lose any money and will be in Canada later in the year.

Fantastic experience: Nos atendió Matt y la verdad no podemos estar más contentos, eficientes en su trabajo y muy amables.

Fantastic experience: Many thanks Olivia Flynn for your assistance with cruise check in and health cover. Look forward to you looking after us in the near future with our cruise bookings.

Fantastic experience: Gilary Delgado Nieves was amazing with planning my young families holiday to Japan. For example, we were originally thinking of going to Hakaba with a 2 year old and 4 month old, but she suggested going to Naeba. Thank god she did, our hotel was on the footstep of the mountain and had views of the slopes. It made it very easy with the young kids. Gilary was always quick to respond to any emails and was very thorough with her planning. Will definitely recommend chatting to her and I will be seeking her out so that she can plan another holiday for me.

Fantastic experience: Joe was awesome, will be booking all my future holidays with him.

Fantastic experience: Lea has helped us and other family members on numerous occasions with our travel plans. Always easy to deal with even when I keep changing the goal post on him! On the countdown now to our next trip Lea assisted us with and I know he will be right there with us if any of those unexpected hiccups pop up!

Fantastic experience: had an amazing holiday in Port Douglas the accomodation was awesome the day on the reef was amazing the whole package was very good value for Money

Fantastic experience: Lea provides exceptional customer service skills

Fantastic experience: The service I received in regard to a planned trip to Sydney was excellent from Lea. He was very professional and knew all the information required to suit our needs. I would highly recommend him to my friends( I have already done so ) and will certainly visit him again for any holiday plans in the future,

Negative experience: Runaway Bay store entrance was blocked by two desks making it impossible to get into the store and even then when we were in there, not one staff member approached us asking if needed assistance or to say we would be awhile, please come back. Very disappointed and will never give them our business again!! Regardless of staff shortages etc a customer is a customer and should be treated the same across the board!!

Fantastic experience: Had to change an overseas booking due to my mother's unexpected passing. We went in to see Cara at Pacific Fair Flight Centre. She was so empathetic and lovely, and organized everything for us within minutes. We were so very grateful.

Negative experience: Unfortunately absolutely terrible service. Spent over an hour discussing our travel plans in store.. Was told we would hear back in a few days. Heard nothing for two weeks. They never answer their phones or emails when I tried to contact them. Went in store only to be told he accidentally shredded all of our information. What a joke.!! I only gave one star because it wouldn't accept no stars. Do not waste your time dealing with this Branch.

Fantastic experience: Friendly helpful and knowledgable

Fantastic experience: Needed an advice regarding a future travel and staff was very kind and helpful. Would definitely go back there

Fantastic experience: Excellent service

Fantastic experience: Colin Sivyer is a courteous knowledgeable and extremely helpful travel agent. He assisted us with a relatively complex series of flights and connections at reasonable prices which demonstrated his professional skill and an interest in our travel plans.

Negative experience: August 21st I asked for a quote thru Colin, 2 months later still nothing. Thanks Flight centre I am going elsewhere

Fantastic experience: Matt is incredible! So helpful and super organised with planning and organising a holiday. He is very knowledgable and gave some awesome tips that my friends and I will definitely take on board when travelling overseas.

Fantastic experience: Our travel agent at Flight Centre has been extremely resourceful, helpful with any last minute requests, very patient re the many inquiries or the range of assistance we required - has gone above and beyond. Thank you

Fantastic experience: Kellie is always very patient when helping us with our travel plans.Experienced with all aspects of travel and well informed.Has helped us over the years and never had a problem.Norm and Joan.

Fantastic experience: Matt is amazing. Goes over & above to please me & get the best deals.

Fantastic experience: Spoke with Colin, incredibly professional, friendly and helpful, trying to plan my trip was causing some headaches but Colin was able to simplify it and really help me out.

Fantastic experience: Colin Sivyer from Flight Centre, Pacific Fair, went above and beyond to help me this afternoon/evening and it was after work hours for him as well - I will always use flight centre as I've always had excellent service! Thank you!!!!

Fantastic experience: Matt was very helpful and easy to talk to. He found me cheapest airfare.

Fantastic experience: Tom Hirsch was great! Very helpful and experienced!

Fantastic experience: Hi , We have just been into Pacific Fair Flight Centre to make a general enquiry about a previous flight,the amount of care shown about our problem by Colin Sivyer was absolutely outstanding he actually solved our problem that had been worrying us for about 2-5 years , I can assure anybody who is lucky enough to have Colin look after their flight needs that you will be taken care of by an expert. David Molloy

Negative experience: Very rude and useless people !!!

Fantastic experience: Matthew booked my flights as quick as can be & he was wonderful & pleasant & very informative, I’d have no hesitation in calling him if I need more info on upcoming overseas trip . Cheers Patricia M

Negative experience: I'm really disappointed in the service from the staff in this store. Olivia had spelt my name wrong in my bookings, and she has been ignoring my several emails since February this year. This caused me a lot of problems with validating my flights, selecting my seats and having to contact airlines to correct my name. She offered no solutions except for me paying name change fees when she was the one to have made the mistake in my booking in the first place. I'm not usually one to complain on a review but I don't want anyone else to experience the same disappointment and stress as I have. My name ended up being fixed by another staff member who didn't charge me anything to correct the booking! Flight centre needs to improve their training to make sure staff are consistent across the board and have adequate customer service skills - the service I experienced from Olivia was quite honestly appalling and I strongly suggest someone teaches her to simply respond to a customer email within a 6 month period... or maybe to apologise when she's made an honest mistake?

Fantastic experience: Matt was very helpful with our travel arrangements.

Fantastic experience: I’ve just had the most excellent service from Cara regarding an urgent trip back to the UK for myself and 3 children. I think I’ve had her on speed dial for the past 24 hours!! Cara has gone above and beyond to provide me with flight options/quotes and discuss all the details I needed to know before making my decision. She was clear and efficient even helping me to work out how to try and increase my bank card limit when I couldn’t complete the payment!

Fantastic experience: Because that Colin Sivyer assisting, helping & etc of other very much wonderful things, being to customers such as like myself & my mother or mum Keiko. Mr Colin S. was very much spot on in looking after me & my mother or mum& etc! Especially right now of going to Honolulu Hawaii! So very much indeed from both me & my mum Keiko's behalf, many thanks very much indeed for your services of assistances & etc Mr Colin Sivyer!

Fantastic experience: At Pacific fair flight centre who was working name by Colin Syvyer travel Consultant He was look after this time me and my son's ticket. So kind very professional way to handle makes me very happy and confident. I will go back to booking my ticket for next trip reason is Colin does very well and sensitive way to let us know how to plan our trip. I highly recommend Mr' Colin Sivyer from flight centre at pacific fair branch. Most reliable and friendly travel consultants from Gold Coast.

Fantastic experience: Ellis was amazing, flights to Spain booked. Thank you.

Negative experience: I am absolutely livid about the horrendous experience I had with a so-called "travel agent" "blonde hair lady" who I had hoped would help me plan my vacation. The service I received was nothing short of appalling, and I wouldn't wish it upon anyone. After arriving at the travel agency, I was left waiting for an excruciatingly long time before the agent finally decided to acknowledge me. And even then, the agent was downright disinterested in assisting me and didn't even have the decency to apologise for the unacceptable delay. When I finally got the agent's attention, the agent showed a complete lack of interest in my travel plans. It was as if my business was a complete waste of time and not worth any effort on the agent's part. As someone who values top-notch customer service, I am absolutely disgusted by this experience. When I hire a travel agent, I expect them to be eager, attentive, and professional. But this pathetic excuse for an agent fell short on every single front. In conclusion, I cannot stress enough how much I advise against using this Flight Centre. If you want to spare yourself a world of frustration and disappointment, find someone else to plan your trip. This agent's complete lack of professionalism and utter disregard for my time was beyond unacceptable.

Negative experience: Went to book flights for our upcoming trip, gave the girl details of the dates that we wanted to stop in various places, and had set a budget, she gave us a quote with some average flights and way over our budget. So we decided to go home and check out the flights for ourselves. We managed to get way better flights with more reputable airlines at way cheaper prices and through the flight centre website. When we returned 2 1/2 hours before closing time, she said she was busy and couldn't help us (previously told us to go back in afternoon and would be there till closing time) Not at all helpful !

Negative experience: Appalling service.

Fantastic experience: On families' recent recommendations, we sought Kellie's help to organise Eurail passes for us. She costed our travel options in a timely manner.

Negative experience: IMPOSSIBLE TO GET IN TOUCH! NO ONE PICKS UP THE PHONE, THE PEOPLE FROM THE CALL CENTRE CANNOT HELP YOU WITH BOOKINGS MADE AT A STORE SO YOU HAVE TO SPEAK TO THEM BUT THEY NEVER EVEN REPLY TO EMAILS .. WORSE SERVICE EVER. HONESTLY

Fantastic experience: We had a wonderful experience booking our honeymoon at Flight Centre. Charles Halford was extremely patient and helpful. Can’t thank him enough for helping us get great prices for our flights and the best possible route to save us hassles. I personally haven’t been to an agency to book a flight in over 10 years but I would highly recommend flight centre. Makes the booking process personable and enjoyable. Thank you

Fantastic experience: I find the flight centre particularly helpful with putting travel plans together.. Kellie is always calm and explains clearly your options.

Negative experience: Pity that one guy makes you hate the whole place ...one guy with blond hairs who was there this afternoon he said his name is Joe...we already bought flight tickets for over 8000 with flighcenter for overseas trip ...I asked him to book for us as well hotel but that we will pay in few days as we might make some changes later....he said that we should do it online that s it's just waist of his time if we are not paying immediately for the hotel!! Which I know it's not true!! We booked many times hotels with flighcenter and they hold the booking for us for few days till we paid for it....so he definitely should not be at first table to welcome customers nor ne there!!! As customer service is not his skill for sure

Negative experience: We are currently in Vienna Austria and having issues with our return flight. We paid extra for a Captains Choice package and flexible business class airfares Singapore Airlines want to change our return flight time so we would like to change the date as well to match our 12mth requested timeframe. Our contact with FC has been an automated reply to "Pop In" to our local branch and make an appointment. Repeated responses explaining we are in Vienna met with same response. Our original agent is no longer an employee of Flight Centre so we " cannot pop in" nor have an alternate email address to explain our request. Can anyone in FC contact us???

Fantastic experience: We had an amazing service from Gilary Delgado, she helped us to find and purchase our tickets for our dream holidays , she was very friendly and had a lot of patience searching for the right tickets . Thank you so much.

Negative experience: Impossible to reach. if you call a voice machine will tell you to go to the store... you need to travel so you can sort out your travel. never again

Negative experience: Completely hopeless and never answer the phone you just sit on hold for 10 minutes then the machine tells you we can't take your call to bad

Negative experience: Booked my 2022 June/July honeymoon flights with Brodie Andrews, he was good. When I ended up in hospital in Greece with an injured back and needed assistance to cancel the flights, Brodie was on holiday and I was contacted back by Brooke. She informed me that Brodie would sort the refund process. Approx 3 weeks after retuning I went into store to follow up. Their email had been rejected on the day of sending by the airline and in the junk folder which they did not look at. Brodie was on his final week and told me Brooke would now be looking after it. Months go by with my emailing Booke, mostly with no reply, I even went into store and she couldn't be bothered to come speak to me instead sending another agent back and forth to ask my name and then to say she would follow it up on my behalf, So in other words, do he job. Unfortunately my friend has now booked a group cruise booking with this team and there appears to be nothing but issues in trying to get a response from them via email, can't contact via phone and lines in store. After this cruise is done I will never ever use this company again.

Fantastic experience: Fantastic

Fantastic experience: Kellie Easterbrook has been an absolute gem to work with. I did all my travel arrangements via email from Darwin and have felt like a valued customer throughout the whole experience. Thank you Kellie for your professional manner and timely responses.

Fantastic experience: Kellie is so very helpful and quick with our enquiries and a wonderful lady to talk to.

Fantastic experience: Quickly arranged a holiday for us to Bali. Nothing was a problem for them. Accommodation and logistics were all good. Thank you Charles

Negative experience: Poor service rude no communication skills or interest in the customer

Fantastic experience: I have nothing but high praise for Flight Centre Pacific Fair. They are so good I drive from Brisbane back to the coast to deal with the staff there. The attention to detail and prompt service is exemplary. Aimee...you are wonderful!!

Negative experience: My parents booked a cruise through Flight Centre at Broadbeach and needed to cancel due to medical reasons, we went in to discuss the issue and were advised that the only person who could help would be Brooke, who the cruise was booked through, after hearing nothing we went into the store again 2 weeks later only to be told we needed to submit a letter from the doctor, we submitted the letter the following day. It has now been a further week and they will not return calls or emails. We have contacted the cruise company directly who have been more than helpful but as we have booked through Flight Centre they can't assist us. Will never book through an agent again, so much easier booking direct.

Fantastic experience: Kellie is simply the best travel agent you can get! We live in Sydney yet Kellie is our agent….lovely person…

Fantastic experience: Aimee Campbell came highly recommended and I understand why : sensational service and a smashin personality too !

Negative experience: Disaster would NOT help with online booking. 2 different business models. In store and online. Mmmmm

Fantastic experience: Melissa Jeffrey at Flight Centre Pacific Fair was very helpful with my cruise booking. In the past I have done bookings myself, from the internet, but things are getting quite complicated now and it was absolutely reassuring to be guided by Melissa throughout the whole process. In future this will be my go-to place for holiday bookings.

Fantastic experience: The lovely Aimée helped me plan and book my Central/South American adventure. She and all the staff were very knowledgeable and helpful with all my questions and concerns. Very happy with my experience and would recommend them very highly to anyone.

Fantastic experience: Hi, I sat on the phone all day trying to get through. I realized you were busy. However, I did get through and Colin took control of my booking, payment and everything. Extremely polite, professional Was a pleasure indeed.

Negative experience: Tried to book a holiday with Flight Centre PAC Fair. Had very specific time line to meet other overseas commitments and selected tour. Plenty of availability and gave go ahead to book. Dealt with Mellany, Charles & Beth as there appeared no continuity of staff. We missed our tour as they did not place booking in time, then inexplicably booked us for different dates. Poor communication, terrible service, unprofessional. Very rare for phone to be answered or to receive a reply. Do your due diligence before using this branch.

Fantastic experience: Mel, booked my flights to Penang and accommodation, everything went so smoothly, the accommodation was fantastic. I could not have asked for a better trip. Mel made everything so easy and clear, my itinerary was easy to follow. I will be back to see Mel for my next adventure

Positive experience: The promotion looks really good but the real price is different.

Fantastic experience: My experience with Aimee was wonderful, she was professional, caring and extremely efficient. I had lost all faith in travel agents until I came across Aimee, and I thank her for that. Now looking forward to booking my next holiday with her

Fantastic experience: I had the pleasure to have Melissa Jeffery serve me today. What a pleasure it was. She is up to date with everything and the service was 10/10. She went above and beyond and her patient attitude was noticed. I will definitely return to see Melissa ! Well done. A very happy guest.

Fantastic experience: Beth McKinley at Flight centre was absolutely outstanding in arranging our flights to Paris and returning to Sydney via Dubai. Nothing was too much trouble for her to help us find the option most suitable for our needs. She was responsive and available at all times during challenging post Covid times when flights were being snapped up before you even had a chance to book them. I don’t know that we would have had such a good outcome in other circumstances without Beth’s expert assistance. I would not hesitate to work with Beth again for our future travel needs. Thanks Beth for taking the stress out of our travel arrangements.

Positive experience: Voice recording answering machine was polite and respectful.

Fantastic experience: Due to unexpected family issues I have had to change my flights twice.I am so grateful to BETH MCKINLEY at the pacfair store Broadbeach qld for all her help .Beth made both changes in a knowledgeable and friendly manner saving me a heap of stress. I also found the other staff at the store friendly and would highly recommend anyone to use them in booking Flights or Holidays.A big Thank You Beth .

Fantastic experience: I went to flight centre for help to get my stranded family home after their flights were cancelled and they were dumped in paris. Beth mckinley was a life saver and managed to get them all home safely thankyou beth.

Negative experience: They are terrible there!!!! They NEVER EVER answer the phone!!!

Negative experience: First time using Flight Centre and it has been a total disappointment, I will never use them again. I was so excited booking our trip to Europe but everything started to go wrong right after leaving the store. First we asked the agent to create separate bookings so that we can easily follow them, we received the itinerary with all the flight scrambled making the flights very difficult to understand. On the day of the first flight, we couldn't check in because they forgot to issue the tickets. As you can imagine the stress levels went through the roof trying to figure out how to resolve the issue since the airline will not touch the booking because it was done through an agent. I called the emergency line and after waiting on the phone for long time finally got through and got the tickets issued. We were the last people to check in, leaving us the worst seats in the plane for a long flight. We had the flights cancelled several times while overseas, it was impossible to get through them, lucky that we managed to get the flights changed through the airline. When we booked our flights we requested them to be flexible, we are now trying to change the flights so we can return home. We have sent two emails to the agent without response or even acknowledgement. Tried to call the store but the system hangs up after telling us to go to the store because all the agents are busy, which is very difficult since we are still in Europe. The emergency line will not change our booking because the flight is not within 48 hours. What do we do? Stressful right? This is the biggest thrill that you will experience if you book flights with Flight Centre be prepared.