Ignite Travel Group

Negative experience: Never return your emails

Negative experience: Very inconsiderate of circumstances and no accountability no matter how much you explain and ask for advice. Only very accomodating BEFORE you pay the NONREFUNDABLE deposit.

Negative experience: flight was changed on the way home to stop over in Doha. was told that a hotel would be arranged. with only 4days to go before we leave for our trip. i have contacted them many times and left messages by phone, emails and i am still awaiting a reply with regards to my stop over hotel accommodation. will not do business again with this company, very poor customer service with regards to replying to your emails, messages etc.

Negative experience: I left a review and received a message that a staff member would be in touch. 2 weeks and no contact with my wife nor me. I’m guessing it at least looks good when you look to be doing the decent thing on a review page but no follow up. I thought for a moment this company did have morals but I was wrong. Enjoy my money you earned none of it.

Negative experience: It’s all urgency when they want your money… then NOTHING. Appalling service, no communication, misappropriation of people’s money… it goes on and on. Never again. Don’t do it.

Negative experience: I booked Wonders of Japan with Kyushu. it is hands down the worst travel experience I have had . there is not enough space to write the litany of woes from all aspects of this trip and company .

Negative experience: My family holiday was booked 4 months ahead of departure and unfortunately we learnt a family member had just been diagnosed with cancer and given a short time expectation with no treatment being offered due to its severity. Lucky we had travel insurance as they covered a bulk part but this company saw it as fair to charge us $400 per person cancellation fee even in these extenuating circumstances. Yes it is written in the fine print and by letter of the law this is expected but we didn’t just decide not to go and have all the documentation to prove it. So enjoy the money for nothing Ignite as that’s what you did, not even an itinerary or schedule to show for your hard earned cash. We will save again once this is finished and use another company with compassion and soul.

Fantastic experience: My family booked with ignite travel for a fiji holiday. Unfortunately, we encountered an unforeseen circumstance that made travelling difficult. Ignite, particularly Arnel, went above and beyond to help my family. We are forever grateful for your understanding and compassion.

Negative experience: Our holiday was organised through Ignite travel to Fiji last week. With a few issues in transfers our stay went reasonably well until departure time came to head home! Plantation Island reception said there was no meal plan put through on their end, despite it being on our itinerary, clearly. Plantation Island said there wasn’t much they could do as the agent had not processed it. We ended up having to pay for all the meals and were out of pocket over $700. Customer service is more like an international call centre who doesn’t actually listen to you. If you want proof ask them a question, they answer it, then ask them to repeat the question you asked, and they can’t do it. They were quick to admit we were wrongly charged and apologised, but we have still not received our refund! Would never, ever advise anyone use this company!! We have ended up taking our issue to Fair Trading as we have now been ghosted by customer service! They will take your money and disappear! BEWARE

Negative experience: Was promised (have it in writing) that they would price beat a competitors quote which had same inclusions and failed to do so. As per their terms and conditions if they cannot price beat you fly free… once this was mentioned I had no reply in emails and zero customer service. This will now be further investigated as it’s just not good enough!

Negative experience: Customer service is virtually non existent. Was given a interestingly worded response advising that their overseas holidays were too expensive for me.

Negative experience: DO NOT DEAL WITH IGNITE TRAVEL. YOU'VE BEEN WARNED. THEY'VE DONE NOTHING BUT STUFF US AROUND SINCE THE DEMISE OF AIR VANUATU AIRLINE. THEY MAKE A COMMISSION WHEN THEY BOOK YOUR HOLIDAY, THEN IF YOU NEED TO CANCEL, WHICH IS WHAT WE NEEDED TO DO AS ALTERNATIVE FLIGHTS TO VANUATU WERE TOO EXPENSIVE, THEY WANT TO CHARGE ANOTHER AU$400 EACH. DISGUSTING.

Negative experience: Customer service needs improvement. We were confirmed a refund for a tour a couple of travellers could no way join due to physical disability. The refund advises would take 7 working days. After ten working days contacted Customer service via email and then again to no avail. 14 working days later called the company only to be told the person who was looking after my case needs to reply to my email - still nothing. Not happy.

Fantastic experience: We had a great experience booking our trip with ignite travel through flight centre. Everything went smoothly and worked perfectly. The hotels were all 4 to 5 stars. Thank you so much for organising our trip.

Negative experience: Thieves and liars. Absolute germs. Go elsewhere. Fought and fought with you guys, my Fiji who are affiliates and Treasure Island. Received a pittance back in refund which was only given to one of the party on the holiday. Others received nothing. What a joke. It will be taken further.

Negative experience: We had a cruise cancelled and the email said 100% refund, that didn’t happen. Won’t ever use them again.

Negative experience: Worst experience ever We are still short paid approx $2 k from a repositioned cruise package that we had received an email saying we would receive 100% refund They refuse to acknowledge the refund should be paid Don’t use thus agency

Negative experience: Absolute joke of a company. The airline has gone into liquidation, and we are no longer able to get to our accomodation. Given these exceptional circumstances they will not provide a refund. The only solutions these guys have provided is forfeit the booking with no refund, or provide a credit to be used “within a few months time”. Given that there aren’t any flights to the country AND there are none in the next few months, this is not a viable solution whatsoever. Be warned, this company will quickly take any payments for bookings but as soon as something goes wrong they will play the ‘acting as an agent only’ card and take zero accountability. DO NOT RECOMMEND!!

Negative experience: In April 2023, my partner and I booked the ‘Discover Japan - 13 Day’ with Flight Centre at Barangaroo Sydney, touring in May 2024. Apart from a few hiccups, we really enjoyed the tour which covered a wide range of experiences with a well-planned itinerary. The deposit invoice came from ‘My Cruises’ and final confirmation letter received 2 weeks before the tour had ‘Ignite Tours’ Queensland as tour supplier, which did not bother us at the time. But this may be the reason why we had the weird feeling Flight Centre was ‘disinterested’ in dealing with us. At the start, the travel consultant kept ignoring our questions until we raised our concerns in a complaint email. There was no follow-up for each instalment payment. As clients trying to do the right thing, we reached out each time to advise scheduled date has already passed and to request for payment links. We asked if a double-bed room could be requested for us as most room types are twin bed configuration in Japan. We understand such request is not guaranteed and were assured it would be passed on to hotels. However in Japan we were disappointed we were allocated twin beds throughout the whole tour. When we enquired with the hotel, we were advised there was no request from the travel agent. The lack of double-bed rooms was never an issue as 1 person (at least) in our group tour who was travelling alone, was consistently allocated a double-bed room. We would be celebrating a special anniversary in Tokyo and decided to extend for extra 3 nights post-tour. We paid the extra accommodation and flight deviation surcharge to Flight Centre in 2023. Before checking in, we reached out directly to the hotel in Tokyo to enquire about paying for a room upgrade. The hotel claimed there was no reservation in our names for the extra 3 nights post-tour. We realized we may end up with no hotel room for last 3 nights and may have to book something at last minute. We panicked and called the emergency contacts in Australia but had to wait until Monday to raise our concerns as it was Saturday and offices were closed. Meantime we sent an email to Flight Centre explaining our current situation. Monday morning, even after several hours of operation, no word from Flight Centre to acknowledge our email. We called the office in Barangaroo and were told our travel consultant was currently busy but was already following the matter up with ‘My Cruises’/ ‘Ignite Tours’, and everything would be resolved by close of business that day. To make long story short, it did not happen, nor could Flight Centre provide a reason what happened. The additional payment was made in 2023 to Flight Centre, who we believe, had an obligation to find a quick solution out of duty of care and customer service, instead of all the travel agencies wasting time blaming each other. On Tuesday late afternoon we finally received the confirmation our booking was successfully extended for extra 3 nights. No one took any ownership for the mistake; no apology was made for our inconvenience/time wasted due to mistake until a forced one was offered by Flight Centre. Our request for compensation/goodwill gesture was denied as we did not suffer any financial setback, even though we spent hours on international calls and were so distressed at a time when we should be enjoying ourselves. Even though we finally reached the desired outcome (we had to push for those results), we were truly disappointed with how this whole matter was handled in fairness. Our time in Japan would have been perfect, should that mistake not have been made. We learned later at our expense about Ignite Tours’ poor performance and low score ratings. Back home now but may never know what actually happened. Still not a word of explanation to paying customers – poor follow-up. Hence the reason for this feedback. Imagine if we did not find out about the extension not booked until our check-in, what a disaster it would have been! This would be our first and last booking with Flight Centre.

Fantastic experience: Great...

Negative experience: We booked a MSC Cruise of Mediterranean Cruise Apr 2024 through Australia MyCruises. They were initially friendly until the cruise paid for. Then they were next to impossible communicating and providing details. Even the day before the cruise I had not received travel documents and booking information for one of the two connecting cruises. Despite urgent emailing they did not get back to me. I've used travel agents before and found MyCruises extremely incompetent and kept giving the run around by multiple people. Only 30% of queries were sorted. We have never had such bad service. They told us that our group of 4 x couples would be connected together with rooms and flights etc. This was not the case as we were treated separately. We also paid for full wifi on both shops, but the second cruise had no record of this. Highly disappointing. MSC Cruise itself were great, but would only travel of World Europa or sister ship as this was new and nice with Sinfonia ship old and staff a little unfriendly..... book yourself with MSC or use another agent....

Negative experience: 90% of the time you feel scammed

Negative experience: This place has to be a scam. After booking a cruise for April 2024 in January 2023 and paying approximately $19,000 we get told in December 2023 our cruise won’t happen and we have options. Two months later we are still waiting and now discover we have no cruise and no bookings. Haven’t received our $19,000 back either. Terrible customer service who don’t respond to emails and blatantly lie when you finally get them on the phone.Use this company at your own risk.

Negative experience: This is the worst company I've ever dealt with. Service non-existent. No response. In fact they leave a message asking for you to leave a phone number which is impossible to send. That must take the cake. Worst place I've ever dealt with. Regretting paying monies please be warned. Go somewhere else

Negative experience: My family and I used Ignite Travel Group (My Fiji) Worst experience with the company and particularly customer service. They took all our money and provided a booking without one adults flight / accommodation & transfers. Desperately late at night at Melbourne airport we had to buy a return flight on top of what was promised and paid for. We are out of pocket $1700+ as they incorrectly booked us. After many complaints they are not returning our emails. Please do not book with these people. On another note the Naviti Resort and Fijian people are exceptional and helped make it all happen on the other end even though the travel company stuffed it up. Highly recommend the resort just not the travel ageny.

Negative experience: My experience... Booked cruise holiday.. rang on date deposit was due as we had not been given details how to pay.. was advised cabin not available but for another 1000.00 a similar one was. Esculated complaint and cabin was found. Paid deposit. Paid in full as required 6 mths prior to holiday. 4 months before holiday was advised cruise was cancelled but airfares were booked so amended itinerary would be sent. 3 months before holiday ammended itinerary was sent, which did not include many things we wanted and did include many days that we would have to put extra funds into for meals, travel etc We accepted anyway and were told we were on standby to see if we could get in. 2 and 1/2 months before holiday we were told of airline changes and advised we had to organise and pay for an additional 2 nights in Vienna ourselves. At this point we decided to cancel. Have now been advised refund will take 16 weeks and we will only get back our payment less any cancellation fees their suppliers charge them. So we paid in full for a holiday package they are not able to deliver and cannot get a full refund... or any refund for 26 weeks. I have never had such a terrible experience with any travel organisation.. as per all the other revkiews (which I wish I had read first) .. DO NOT HAVE ANYTHING TO DO WITH THIS COMPAN

Negative experience: Would not recommend this company to anybody booked paid deposit but because of the war and Egypt decided to cancel was told we would not get any money back even though we cancelled five months before we were due to travel we lost 2500 each

Fantastic experience: Spoke with a lady called Dakota today who could not have been more helpful with info on a future cancellation. Wonderful service.

Fantastic experience: Great service. Great tour . Really happy for our classics Euro tour. We are not expecting 5 stars of service for this budget, but more than happy afterwards. Definitely value for the money. Great job

Fantastic experience: Qe booked a 10 day package with them. Trip did not start well as the driver did not turn up at the airport on arrival. We ended up getting ripped off, (as we discovered later) and paid $60 for a taxi. To their credit Ignite reimbursed us. The whole package was fantastic. Highly reccommend Ignite.

Negative experience: If I could give a zero review I would! These guys completely let us down. Paid money and got the itinerary but when trip got underway i double checked bookings with tour operators and quickly realised that nothing had been booked. Tried to call assistance number multiple times and just got passed around operators then cut off. Like others have said customer service after payment non existent. Spent around 6 hrs of our holiday sorting things out with tour operators myself! Tour operators very helpful and they saved the day for us. Not even a call from these so called travel agents. Never again, i will book my own trips in the future like i always do. Don’t use Ignite Travel.

Fantastic experience: Hi Tim I understand you are in charge of the department in which Nikita Grant works. I recently purchased a Groupon deal of 5 nights in a beach resort near Cairns and the Great Barrier Reef. The fights were included in the voucher and initially I thought I would have to organise & coordinate the hotel dates with the fights myself but was pleasantly surprised when I called the number supplied and was put through to the very efficient, personable and friendly Nikita. She took all my details and preferred dates along with leg-room seat requests, two full day excursions and transfers to and from everywhere. I really wanted this to be a complete holiday with no driving. She matched every thing up perfectly with just one exception - the excursion transfers were not included as she had thought. She was immediately apologetic and somehow managed to have the transfers included even though they're not usually part of the deal. Nikita was a pleasure to deal with from start to finish and I'm sure Groupon customers are probably not the most financially rewarding clients for you but her attitude certainly never betrayed this fact for one moment. This email is to convey my thanks and to let you know that I will recommend Ignite Travel and will certainly use your company again. I will also post on your website. Kind regards Helen Langer

Negative experience: Dreadful experience of Ignite Travel changing my flight without permission from me...resulting in missed connecting flight and me having to pay $375 to another airline to get me to where my cruise started. No responsibility or apology from Ignite Travel... " put it through insurance" I was told. My Insurance doesn't cover missed flights. I'll never use Ignite Travel/My Cruises again! Today I received your reply to my Review... totally unhelpful. Clearly my Review was dismissed by you... how was it that my partner and many others stayed on the original flight from Oslo to Tromso, yet I, and several others, were bumped to the early flight. ( without this being discussed with me!) How easy it is to pass the responsibility to the airlines rather than to accept that your booking service failed to provide a professional service to me. Moreover, as I already stated, my Insurance does not cover missed flights. Please do not treat this matter in such a dismissive manner. I am happy to provide my MYC number.. how can I do that on a private communication?

Positive experience: Excellent service for us!! We had a 33days fly,stay and cruise fly from sydney, Doha then Berlin for 2nights. Berlin train to Warnemunde Port Germany where our MSC Mediterranean Cruise started. Our 1st time booked with Ignite travel...we stayed 10days more to travel from Rome being our last cruise stop and the end of our cruise onto Ireland returning to Sydney 19th oct 2023. We were very fortunate that ALL our bookings and arrangements for flights, hotels, transfers, flights etc were all in order without any mishaps or any cancellations whatsoever during our ENTIRE trip! We will book with Ignite Travel, Broadbeach Qld again for our next holiday God willing as we are in our 70s... Thank you Mr Pani Reti and team. We arrived home Sydney after 42 days, happy, tired but well worth it!! Qatar Airlines the best service as well!! Thanks once again Ignite travel

Fantastic experience: Now owned by Flight Centre, this online company is reliable, has great prices and arranged our amazing Maldives and Singapore trip with no fuss. Highly recommended

Negative experience: Booked and paid $600 deposit but unfortunately had to cancel 12 hours later. That was in January and still waiting for refund. They say they are keeping $300 for administration. Very expensive 12 hours

Negative experience: Oh god just reading these reviews aaarrghh we are 4 days out from flying to Durban have not received tickets or vouchers and no one from ignite is helping at all other than sorry for the delays.... Very stressful.... we have also had to pay an extra $1000 on top of what was quoted... do not use this company....

Negative experience: Very incompetent staff who do not have the knowledge of booking flights and accommodation. They will destroy your holiday. Check all your documents and flights etc as they do not know what they are doing. They are connected with My Cruises as well.

Negative experience: Do not book your holiday with this company- they advertise something clearly.Then you make your booking and pay. When you get the itinerary it doesn’t match what was advertised. Then when you question them they offer no apology and say “we are unable to change this”. They don’t offer any solutions. There are laws about false advertising, and this company breaks these laws.

Negative experience: I will Never use this company again for all my future travel. We were pushed to book. Needed to make a small change and were charged just under 1000 dollars after spending 20k for this family holiday. This company are just money grabbers.

Negative experience: 2020 holiday was cancelled due to covid. Many Many Many attempts made to use Qantas credit as they would not refund this. Emailed but either ignored when mentioned Qantas credit or prices given doubled original price. Last agent Lynda said to contact the 1300 number as she was busy doing her end of month report. I tried calling and again I was on hold for 1 hour until answered . This agent then put me on hold for another 1 hour until I could no longer wait to be answered. Today I rang Ignite to speak to Management. Agent refusing to do so and putting me on hold 4 times, call time now being 1 hour. Agent has now past me back to customer service and to being on hold and 10th in the line for service. Call time now 1 hour and 30min . This agent Christine told me a booking was made for December 2nd. This was never discussed or approved so have no idea how this was done. I am now 7th in the line to be answered. Wow just wow. Every single bit of conversation and email has been documented. ACC report has been made. Strong advice do not book with this company.

Negative experience: Still trying to get our $1370 AirAsia credit given to Ignite in July 2022 for a trip to Thailand in 2020. Will never book with this agency again if we can avoid it! Constantly being given the runaround and poor communication.

Negative experience: Do not use this agency. They have been unhelpful all the way through Jetstar cancellations and now I am unable to get a refund from them even though Jetstar returned the money to them four weeks ago. Lengthy phone calls with no resolution and poor excuses advising they have not received the money! I am furious and will be escalating to Fair Trading

Negative experience: **Thankyou so much for the reply, you answered a question I’ve been trying to get answers for 3 days. NOW, if someone can help me pay my airfares ( I’ve been trying to get a new payment link for 2days) then we’re fine Aaarrgghhhh I wish I had read these reviews earlier, I will be really vigilant and vocal about this company from now on, I’ll he on all FB ads. Im in the process of trying to sort airline seating and all I get back is “ pay the money” They say you can organise the seating before it’s ticketed but they don’t. And of course once I pay all I’ll hear is crickets. Absolutely useless

Negative experience: Update - Turns out the staff were lying and after finding the CEO email address, our money was refunded within a week of contact - Do not listen to their staff who dragged out our refund for nearly 2 years. Do not use this company, they lied to us, keep changing the terms of our flight credits and I have received emails with conflicting information, one minute we can use the flights with any service on the Qantas network and can be used multiple times, the next minute my children's tickets are not valid anymore, they did not respond to me for over 2 weeks and then state that they were trying to call Qantas (which is another lie) and then whilst on the phone to a "manager" the person that emailed me to state the children's tickets were not valid, emailed me again (without calling Qantas) and stated they were available for use (because I caught them out lying again). I had to follow up the manager again because I had not heard back and they have now confirmed, we cannot use the credits for any other location apart from the where the original booking was. I am now contacting Fair Trading to report this dodgy behaviour, I hope that no one else is ripped off by these people. Its unacceptable. In reply to your response, you are so quick to defend yourself here, but take 2 weeks to respond to an email. People can see how many 1 stars you have received, you have given us conflicting information, lied to us a number of times and changed the terms of our flights over 3 times. Fair Trading and the ACCC will not tolerate such behaviour from a business.

Negative experience: Booked our holiday to Fiji and the day before we were due to depart we got a phone call from ignite saying the airline we booked to fly with doesn’t fly on Monday’s any more to Nadi, so we need to go a day later or pay the cost to book a new flight with another airline to get us to our destination on Monday , long story short after hours of phone calls we ended up paying towards a new flight ! I will be booking direct with the airline next time

Negative experience: What a joke this company is. Three months still no refund even though Jetstar refunded my airfares 4 months ago. NEVER book with this company as they are dodgy all the so called helpers are from call centres overseas and have NO idea what they are talking about. Promise the earth and DONT deliver. How does a so called AUSTRALIAN company hold on to YOUR money that does NOT belong to them. Even their hold music states 4 to 6 weeks for refunds so whoever put that on their hold music needs to realise they are giving everyone FALSE and MISLEADING information. DO NOT BOOK with this company they get your money and drop you after you book.

Negative experience: Not ignite travel more like ignore travel. After trying to contact by all means of communication have failed to illicit any response Maybe because it involves a refund. 25th July I requested a refund and today 12 Sep....no response. Would not book again with this outfit Update. After I asked my credit card company to reverse the charges I told Ignore travel this and today nearly 3 months later I got my refund. Not sure if it was pending threat of a reversal or just bad administration. They have a good product and I enjoyed my holiday prepared by them. Spoilt by their lack of customer care post booking. 3 months to wait for a refund indeed.

Negative experience: Update 13/3 #2 Received an email stating that no need to request authorisation because the refund from MSC had just come in. What a miracle! I need to wait 30days for the money to be refunded to my account. Update 13/3/23 Emailed received from Tarryn that $3864 has not been refunded by MSC. I have responded that I have been in regular contact with another disappointed 1* reviewer and that one, in particular, received refunds for 2 cancelled cruises after the team member sort & received approval to refund before monies were returned from the cruiseline. Update 12/3/23 No response to email from 23/2. Waiting for refund of $3864. Please respond to my email Update 11/3/23 I am still chasing $3864 from My Cruises email response from 23/2 still gone unanswered Update 10/3/23 I am still chasing $3,864 from My Cruises. My emails are being ignored, this is typical. I will keep updating this each day @My Cruises so that this appears as the top comment everyday. I urge you to respond promptly and refund the money owed to me. Update: I have spoken with Antony who is more than happy to cancel for a $300 fee per person + whatever fees we incur from MSC cruises. I advised him that under Consumer Law they are not providing the service that they are stating that they will provide. On their website it says flights will be booked 8-10 months prior to departure, if booked within that window. There is a discrepancy on the invoice, it states flights will be booked 6-8 months prior to departure. I raised this and told him that is the service being advertised and that it has not been provided. He stated out of good faith that he could lower the cancellation fee to $150 per person + MSC cruises cancellation fees. He said there will most likely be fees from MSC because we depart soon. A cost which I suggested is covered by My Cruises because they have not booked the flights in order to allow us to depart! I am now waiting for his manager, Tonya to contact me and for Anthony to cc me onto the email to MSC asking what cancellation fees will be charged. DO NOT BOOK WITH THIS COMPANY They take your money and then it is impossible to speak with anyone. It is virtually impossible to call unless you can hold for over an hour and emails go unanswered. This company doesn’t even deserve 1 star. Our cruise departs in less than 4 months. Booked in Aug 2022 with Madeleine Macintyre, paid in full by Oct 2022. Sent an inquiry to the customer service email in November to ask when flights will be booked, stating that we are wanting to change the dates so that we can spend longer in Europe- waited 3 weeks, no response (up to the current date, still no response) Called 24/11 to follow up, spoke with Sariah Tamatoa, who asked if we had received an email to supply passport details, we had not. She did follow up this. I also explained to her that my concern is now that the flights are being organised so late that it is driving up the prices. I also told her that we need to apply for long service leave and so we need these booked as soon as possible. She assured me that she would add this information to the file and that the flight team would be in contact as they were up to our departure date. This is clearly untrue. We have not received any calls or emails after this contact was made 1 month ago. I will try calling again and will update this review. Do not recommend. Do not book with this company. How they exist is beyond me and I wish I had read reviews prior to booking with them.

Negative experience: UNBELIEVABLE!! I would avoid this company. Interesting ALL the 1 star reviews has a reply from Ignite saying we will get our customer service team to contact you - seems like they dont even do that, Money Grabbing, limited information, say one thing and then do another. No consideration for us as people. A few days out from our flight advised our trip details would change. No info of extra costs until I rang them to confirm things as no paperwork....then told I had to pay extra!!!! AVOID I don't know if this is a scam but I am fearful that we will arrive at the airport in 2 days and be told there's no flights booked for us!!

Negative experience: Be very careful booking through this group which is a part of Flight Centre The survey doesn’t allow no star review, 1 star is too much. Tour stated resort fees included, itinerary received 72 hrs before flight that resort fees applicable $50 USD per day, queried itinerary, Waited on hold 59 minutes & couldn’t speak to right department phone disconnected We paid for upgradeable fares swapping airlines & paying $$ (4 phone calls) for the privilege to be told by Qantas “it’s not upgradeable” even have email from Ignite (My Hawaii) confirming fare was upgradeable. We now have useless flight credit with this less than favourable group After travelling the world this is our worst experience yet, a very expensive & time consuming lesson learnt! Be very careful if the ad starts with “My” destinations, look elsewhere, don’t be fooled. If you’re looking for NO Customer service and hidden charges book with Ignite Travel! ABSOLUTELY DISGUSTING!!!!

Negative experience: If I could rate 0 I would. Had flights cancelled from Jetstar, ignite could not find me another flight on those dates so was charged a $1200 cancellation fee. Would not recommend using them to anyone I know.

Negative experience: Paid $18,000 for a Mediterranean and Greek Island holiday. Had to cancel 50 days before travelling due to illness. Ignite Travel charged $16,200 cancellation fee, even though all 3rd parties refund all, or part of the funds. I can understand if I cancelled 2 days before travelling, but 50? I can only imagine that Ignite Travel pockets all the money. Greedy greedy greedy.. Whatever you do, go elsewhere.

Negative experience: I should have read the reviews before booking. Absolutely useless. What’s the point of a travel agent? Firstly we handed the booking to Natalie pretty much. Picked our flights and accommodation ourselves because she was useless. When we asked what tours or activities we could do there she was yet again useless. No information or help. Before we left our domestic connecting flight was cancelled and we were put on a flight that would mean we would miss our international flight! Two days before we travelled we were told this and they were calling us on our wedding day with 6 calls in a row and said if we don’t confirm now then they can’t help us! Then when overseas and our flights were cancelled we had to sort the whole thing out ourselves. They don’t return your calls or emails or even pick up the phone after being on hold for hours. I got a reply to my email regarding coming home because our flights were cancelled and that was two days after I sent it. AND the reply was useless saying to sort it ourselves. If I booked with a travel agent to avoid stress then I don’t know why I did. Airline sorted us out much easier and faster. Will never book again. Useless staff, useless company.

Negative experience: AVOID! AVOID! AVOID! They will LIE to you, STEAL your money, and IGNORE you when you need a refund. We had been gifted a holiday booked through Ignore Travel and wanted to extend it for a week. It took HOURS of waiting on hold before speaking with someone, and after paying the additional $2000 for flights and accommodation, they confirmed it’d all been booked. Less than 1hr later, we received an email saying it HASN'T been booked, and they wanted an additional $300, plus the hotel was no longer available. Clearly we were annoying, so we requested our money back immediately. We were told it could take 4-6 weeks. After reading other reviews for them, I took matters into my own hands. I hounded every email address I could find for Ignore Travel, hounded their Social Media, clogged up their phone lines, even contacted employees through LinkedIn. After weeks of waiting we finally received an email saying they would refund us. Save yourself the stress, time, and money, and avoid this company.

Negative experience: While the holiday I had, and the inclusions were lovely, I felt very let down by the service I received when my flights were cancelled. I was advised by email of the cancellation,and asked to confirm the alternative flights they had been offered by the airline. But it was not explicitly pointed out that the alternative flight home was a day earlier. Nor was there any attempt to address the fact that the seven day package I had booked would now be only 6 days - no mention of any compensation for the day I would miss. I eventually rebooked my own fares with another airline, at an extra cost to me of $1100, and I am still waiting , 3 months later, for the promised airline refund of $400. So I have paid an extra $700 for my holiday. Just be warned that if you are booking flights through them, and anything changes, you wont get anything like enough back to cover replacement flights. I would not use MyFiji again - I would book all the flights, accomodation and tours myself - given the lack of good advice I was given, I see no value in using their service to book. In answer to your response - the initial email I received from you advising of my cancelled flights was grossly inadequate. It is disingenuous to say that all options were provided to me over the phone - that was because I called you to question the flight via Melbourne! It was only then that I realised my return fight had been brought forward by a day. You did not explicitly advise this in your initial email. There was a lot of pressure on me to make a decision very quickly - a fact you have since acknowledged in email correspondance. Further, you rebooked me on a flight via Melbourne from Sydney with insufficient transit time, And you only offered to reach out to the hotel about the accommodation package when I asked about it. There was absolutely no effort on your part to proactively advise me of my options - I had to question you every step of the way. I feel that my request to go halves on the extra costs I incurred was reasonable, and its very disappointing that you have chosen not to do so. Legally, I am sure you are acting correctly - ethically and morally, not so much.

Negative experience: Be aware! Customer service is almost non existent once your Money has been paid. If I had time to write all the issues we've experienced with this Group on our last cruise to Hawaii I would never get it finished. After reading reviews all I see is customer service apologising. Congrats to those who have had a good experience. Never again for us.

Negative experience: 20 year wedding anniversary this year. Spent the last 5 months of 2022 planning a family trip to Tokoriki Island Fiji. The planning stage seemed at the start to be very easy and nothing was a problem. Once the deposit was paid any real help vanished. First of many issues was that our flights to the main island arrived after the transfer Ferry to the destination Island. We were told that we would have to pay for a private fast boat or find accommodation for the night . Our flights were then assessed and new flights were arranged, still missing the ferry but now with a lay over Melbourne to Sydney then to Fiji, no longer direct from Melbourne. Asked to speak to a manager, as the initial consultant Tracie refused to deal with us anymore. Manager Renee reviewed all written documentation as well as phone recordings. Yes, we had been screwed over. She spent the next week rectifying as best she could. Came back to us with some compromises. Final payment made, We moved ahead slowly but still had no confirmation re room bookings, of which we had two as we had one for the parents and one for the kids. Still on the phone the day before departure (had been on the phone for weeks in advance with nothing but yes yea it’s all good ) trying to lock in the two rooms with air con, wifi and adjoining. Back on the phone to another supervisor Justine who left it with Renee. Still waiting for the refund for the upgraded rooms which were promised but not delivered on. Would never go back to this company. So demoralising. The stress caused, anxiety faced due to incompetence. They had all the written notations, all the phone records. Acknowledgement from the company of how we were never rude, aggressive or demanding just seeking confirmation yet there we were, always chasing answers never receiving replies and waiting on hold for hours upon hours. Useless. The Sheraton on Tokoriki Island was amazing as it was the first time. The people were as beautiful as always…….they definitely made up for it all.

Negative experience: We have used Ignite for quite a number of internal and overseas holiday packages since 2008, and there have been a couple of slips on their behalf but we have been always been able to contact them for a satisfactory correction. But Oh, this year has destroyed our faith in Ignite, and we now are swearing never to use them again. Our flight booking for a return from Honolulu was a mess, no seat allocations offered. We challenged the situation, and we were told to front up at Honolulu airport next year on the day and ask for seats on the flight, and that there may not be two seats available together. Ridiculous !! My travel companion is legally blind, and just could not find his seat, order from the menu, or complete his inbound Customs Declaration without my assistance. I called Ignite and waited for an hour for someone to answer. Eventually after some discussion we were informed our holiday package, and any future bookings would be handled by team leaders only. Further problems occurred, including information oddly being deleted from our flight bookings, and I called to speak to the assigned Roberta a couple of times, but never was I able to be put through to her. I sent several emails, but I would believe that they were never properly read, because the replies just plain ignored the text query of my own emails. I replaced the missing information for the flight bookings myself, and I told them so. But it seems that they think that I played no part in replacing what somebody at Ignite suspiciously removed because of my complaints lodged beforehand. Ignite offer great holiday packages, and it will be hard to ignore them, but we will look elsewhere in the future.

Negative experience: Dislike being negative but we are worried about the forthcoming trip. We haven’t left yet from Melbourne( 6/10 )but there has been minimal customer service. I expect cohesion. These are the issues: 1. Didn’t realise we had to pay extra for seats. Asking $600+ 2. Do we get conveyed to our hotel from Milan? No advice yet! 3. Are we a member of a group? I assume so. I suppose what I require is a detailed itinerary which is part of ‘effective communication’.

Fantastic experience: Sharon King , Thank you very much for your help, giving us a lot of additional travel tips, patience, enthusiasm and friendliness. Hope our cruise goes well next year!

Fantastic experience: We would like to congratulate Sharon King for being such a wonderful and helpful travel agent with such a kind and genuine manner and also so efficient!!A real asset to the company

Fantastic experience: Ignite Travel Group - MyCruises is a fantastic travel agent. This is the second complete package cruise holiday I have booked - their prices are very competitive. Every consultant I have spoken with has been professional, courteous and thorough. Your holiday includes airfares, accommodation and cruise ship so you know how much your complete holiday package is going to cost - no rude shocks!! The outstanding customer service continues.right up until your departure. I would absolutely recommend Ignite Travel Group - MyCruises ⭐⭐⭐⭐⭐

Positive experience: Booked Fiji holiday. Good package. Terrible customer service.

Fantastic experience: We booked a four day package deal from Melbourne to Goldcoast with Ignite for my wife’s birthday - with flights, transfers, a big Sofitel Broadbeach room with views, buffet breakfasts and restaurant vouchers for other meals. Also included were Skypoint all day entry tickets and vouchers for their very nice restaurant. It has been the most stress-free and pleasant getaway we have had in years - and was great value - 40% cheaper than the best we could do booking all the same things ourselves. A really nice and unexpected touch was a “Happy Birthday” welcoming card and chocolates plate on arrival. Very happy customers!

Fantastic experience: Great deals and very supportive.

Positive experience: I tried calling to try to make some changes, waiting for over 25 minutes to keep being told I was "the next caller in the queue.". Nobody ever answered. I sent an email with my query, I'm still waiting, over 5 days later, for someone to get back to me. The original booking process was good, but follow up, not good.

Positive experience: UPDATE: My experience changed completely when I was put in contact with Roberta. She is an absolute legend and an asset to the team at Ignite Travel Group. My issue was that no one was able to explain the constant change in extra costs however Roberta did that quickly and simply in words that anyone can understand. She did all she could to cut the extra costs down while getting us onto a very good flight, which worked with our requests, and is of the highest quality. From start to finish, our flights were organised and booked (with multiple options given to help us make an informed choice) within hours! While one star was removed because of my original experience, I give Roberta 5 stars for her customer care and support. I would love it if all employees were able to explain the extra costs the way Roberta did. This would have made our experience a lot easier from the start. Thank you Roberta!! ORIGINAL EXPERIENCE: To say I am disappointed with this company is a gross understatement. I have felt compelled to create an account in order to warn people from falling for this money grubbing company. If I could give them zero stars I would. To give full context of my experience I need to start from the start. I found this deal on Flight Centre’s website- a company with a great reputation, that I have used in the past with great results. I had assumed being a part of Flight Centre that this would be the same but I was wrong. I had a long list of questions that I asked the girl on the phone and she answered all my questions with the answers I was hoping to hear. We would be getting flights with great companies (QANTAS and Emirates were mentioned by name as standard- no extra cost), with one stopover and the only extra cost would be $150pp to change dates. We were happy with this and paid half the total upfront. Fast forward to flight bookings- I ask for our dates to be changed and we get told it’s an extra $1100 PER PERSON. Why? How? Well I asked…. And received no response. I asked again. No response. I asked a third time and STILL no response. The email with the flights had to be confirmed by 2/12, I confirmed the first flight but I said I won’t be providing payment until I get an explanation of the extra costs. We were expecting $300 total not $2200. We had to shorten our trip as a result. Her response? She replied 3 days after the cut off with no explanation and a new flight and cut off date. No apologies. This has happened multiple times. I keep getting pushed back which means we will be forced into paying a late fee. Another way this company is trying to get our money. They refuse to organise flights with a phone call- it’s an email only policy. I’m assuming this is because this issue happens a lot and they don’t want to deal with the people they are stuffing around. Overcharging. Ignoring customers. Lying to customers to get their money. I have never been so appalled and the treatment and lack of customer service from any company. The worst part? This all comes weeks after the refund cutoff dates. I’d laugh if I wasn’t so annoyed. It’s an absolute joke. I wish I had read the reviews before. I am hoping that by writing a review someone will respond and help me with my queries. I’m utterly disgusted this is how I have to have to do it. Publicly shaming them is not something I want to do. But when all emails and phone calls go unanswered what choice do I have?

Positive experience: UPDATE: Roberta to the rescue! Within 24 hours this whole matter has been smoothly resolved. Contacted very soon after my review by Roberta who, if she isn't a manager, should be! She sorted everything out with a couple of emails, honoured the originally advertised agreement and booked everything. Feeling confident in her service I was happy to pay the balance and can once again look forward to our trip. Despite the difficult few weeks I am now happy to give an improved review due to the super speedy and fair resolution. ORIGINAL EXPERIENCE: My family and I excitedly booked a European holiday in July 2022 for May 2023 advertised by flight centres website but provided by Ignite. Initially the experience was great, however 50% of payment was due in August prior to anything being booked in concrete vis a vi flights and accommodation. Fast forward to November, conveniently just past the more straightforward refund options, we get hit with an email telling us that due to cost increases there will be a levy of $280 per passenger. Even though this totals over $1000 extra, I think "well fair enough, times are tough". Simultaneously, they inform me that our requests to adjust our flight to a few weeks earlier will cost an extra $540 per passenger. So I look on the carriers website, and find out that the flight on the date Ignite suggested and the date I requested are exactly the same price. So naturally I request an explanation for the massive price increase. The originally agreed upon admin fee for change of flight was $150. The explanation I am given is "that's all the system allows". At this point I am getting quite frustrated. Everytime they email, they demand payment within 1-3 business days despite no agreement being reached. Despite requests they refuse to call me, and insist that "the flight team only works via email". Despite several calls by me I keep getting "we will escalate this matter and a supervisor will contact you" which hasn't happened in weeks. They then had the audacity to lie to my brother in law, saying that I had agreed to their original flight plan and to immediately (within 24 hours) pay the $540. Unbelievable. Trying to trick us into committing to something we hadn't agreed to. Now getting deeper into December with the final payment due date coming fast I am at risk of incuring further fees for late payment Despite it being out of my hands to resolve this matter. Contacting the ACCC and fair trading I was told that I need to do my best to continue finding a solution with a company who seems to have no interest in customer service. The ACCC was very cautious what they said but took down all the details and encouraged me not to be bullied into accepting something thay seems unfair. The other reviews speak volumes. Ignite virtually has me in a position where I either pay undetermined extra charges for no reasons, lose a great deal of money trying to get a refund, or continue paying late payment fees until I give in. I have never recieved such an unhelpful series of customer service interactions. I understand businesses need to make money, but they will do that more successfully by providing great customer service. I am so disappointed and lost all excitement for what was supposed to be a great family trip.

Positive experience: We had a Sunday flight and realised Friday night that we had no e-ticket (sent earlier but not received). No one available for existing bookings on the weekend. Finally spoke to "New Sales" who solved the problem very quickly. Phone options on the weekend should be available for emergencies.

Fantastic experience: Such a great company with an abundance of great values and great workers. Always there to cater to any of your travel needs and provide perfect recommendations!

Fantastic experience: Every part of my experience with Ignite Travel was exceptional. Every consultant I spoke to was friendly, professional and knowledgeable. Everything was effortless, from booking start to final payment for our 50th wedding anniversay at hayman island may thanks to all the team

Positive experience: I will give them 3 stars for their efforts in rectifying the issues we have had.

Negative experience: I don't even want to put a star, that's how bad our experience has been. Do not recommend.

Negative experience: Beware,Beware, Beware you don't deserve to have a travel agency licence. You take the money and then forget about service.

Negative experience: Avoid like a plague. Zero customer service. Only excuses for the same. Modern-day thieves.

Negative experience: Not particularly pleased They use an offshore call centre and after waiting an hour to speak to them ended up with a woman whom I could not understand and had to hang up without being helped. Emailed the head office of Ignite well over a week ago and still waiting for the courtesy of a reply. They could do better.

Negative experience: Have been down a rabbit hole trying to chase refunds (small amounts) for cancelled components of our trip for a month. Really disappointing. EDIT- 10/9/22- Still haven't heard anything. Absolute joke. Looking at QLD small claims court.

Negative experience: Ignore the fake 5 star reviews of this place. They are basically criminals. Do not make the same mistake we have, this company have the worst customer service of anyone we have used. If something goes wrong with your booking with ignite/my fiji or any of their connected companies, you will be stranded with no possible way to rectify the situation. We spoke with Christine, Elle, Deborah, and tried to speak with Justine Daddy. All to sort out a credit or refund for a booking we stupidly paid for in advance. In times like these with covid, there really is no way you should use a company who refuse to support customers when things go south. AVOID AVOID AVOID.

Negative experience: I booked a cruise and paid in full. Last evening I get an email saying I have to pay $800 more per person as fuel surcharge. I have to pay before Monday and it’s a public holiday so I can’t speak to anyone too. So angry and confused. They can’t charge so much as fuel surcharge. This is like cheating.. offer a competitive rate entice people to book then slug them with nasty surprise. Please never never book with them. Wondering what other hidden costs they are going to add on. I wish I could give a -5 review. Please read google reviews before you book with this agency. I didn’t and am paying a price Please note there is not a single 2 stars or above review which speaks volumes about this company.

Negative experience: Don't use this company. Fiji trip cancelled due to covid in march 2020 Requested a refund. Still waiting for a response. After several emails and calls. Called again today to be put on hold for 57 minutes while ( Faye) in customer service looks for a manager. I won't hold my breath. For my refund.

Negative experience: Scam of a travel agent. Countless unexpected issues while on this package trip (not ignites fault). This lead to many changes in parts of the prepaid package while overseas. Ignite staff promised at the time they’d refund parts of the package or additional expenses I paid for while away if I sent them receipts as I’d prepaid for services they were not going to be billed for by the local agent, but it’s been 6 WEEKS with no response from ignite to any of my attempts to rectify this. SCAM. They’ll take your money & run.

Negative experience: Jetstar cancelled departure flight and holiday now reduced to 6 nights. Mythailand via ignite group are completely unresponsive to multiple requests for assistance. So far waited 3 hours in total over 3 phone calls to get assistance. Each time customer support starts looking at sorting out the problem, sometimes even send their email contact details then never hear back from them. Ignite have no interest in supplying what was booked once you have paid for your holiday. Heaps of contact when you are booking and paying then silence I think they just string people out until it is too late to rectify the problem

Negative experience: I really wish I had read all these other 1 star reviews before booking with these people, as unfortunately I am now another statistic subject to Ignite / My Holiday Centre lousy post-sales customer service. As an Australian company, these people should be absolutely ashamed of themselves. In addition to the absense of care factor by staff, ridiculously long call hold times (3+ hours, which I believe is intentionally implement as a deterrent to consumers), on multiple occasions I have been told that someone is working on my request and will get back to me via call or email. Too many times this has not happened. Ignite are holding Virgin Airlines credit in my name which I am unable to use with the airline directly. Ignite are requesting that I pay $380.00 in FEES in addition to the $390.00 I have in existing credit. Pure extortion. If I were to book direct with Virgin, the cost of the airfares would be $278.00, yet this company expects me to pay a total of $770.00 for the exact same service. And I cannot get a straight answer or any explanation from anyone. Just hours upon hours of hold music and ignorant, rude call centre staff. I do not accept fare fees of $150.00 in addition to flights that are advertised at $139.00. I do not accept this expense when I have $390.00 in credit to use for airfares with Virgin. The unexplainable $150.00 fees (that exceed the cost of the advertised price) is theft and deceit. If you do not assist, I will be taking the steps to lodge a formal complaint against Ignite Travel/ My Holiday Centre with ACCC and with ATAS.

Negative experience: Customer service is appalling. Trying to get in touch with this company to have flight credits transferred to me has been mission impossible. Their phone menu has a variety of options to select from, which all seem to go through to the same person (after first spending half an hour on hold). That person is apparently totally unable to assist with anything other than transferring the call to “the correct department” (so what was the point of selecting an option on the phone menu then?) And instead of being transferred directly, I then end up back in a phone queue with another 15 people ahead of me. All the while being urged by the call hold voiceover to send an email instead of waiting on hold. Well, I tried emailing (multiple times) too, and all of my emails have gone unanswered. We have two weeks until our flight credits expire and I have still been unable to elicit a response from this company (either to rebook our trip or to have the credits transferred). Would highly recommend booking through another travel agency, if you want to avoid stress and money down the drain!

Negative experience: I would like to give 0, not 1 star. They made it so difficult for me to re-book with my credit. Then charged me hundreds of dollars more than what I could pay if I just booked my flights online directly through the airline. Don't use this company, just book your own holidays to avoid hour long times on hold, no email replies and a rip off payment.

Negative experience: Do not book through this travel agency! There were months and months of mistakes made on their end, but in short we were owed a refund of quite a substantial amount and were told by Ignite that it was “lost” by their accounts. We, luckily, chased it up and 5 months later we got the refund that we should have gotten almost a half year earlier. It was so stressful and such a headache- so unprofessional and unreliable. We literally had to beg someone to respond to our concerns. Don’t book through Ignite Travel or MyHolidays.

Negative experience: This company are a complete scam! My holiday was canceled due to covid in 2020 now we are in August 2022 and I am still having to call them and chase answers and a refund ! After waiting for hours and hours on hold when I do get through I am constantly put back on hold while they “follow up” and then told they will be In touch via email with a answer regarding refund within days …. This has not happened once! As I sit here writing this review I have been on hold for 45 minutes with no end in sight ! Do not book with these Crooks !

Negative experience: DO NOT BOOK THROUGH MY HOLIDAY/IGNITE TRAVEL. Words can not express the amount of stress and frustration I have had dealing with this fraud of a company. We had booked a holiday through MyHoliday. Nicole our 'travel agent' was quick to make our booking, responding to emails of all hours until our payment was made. Only a few weeks later our booking had to be cancelled by our default, understanding we may not get a full refund ect. I contacted Nicole to discuss our options either to cancel or change our booking, but her reply was to call customer service as she was unable to help. Weeks of emails back and forth begging for her to help as I could not get through to the numbers she provided, but she continued to claim there was nothing she could do. Absolute absurdity that a travel agent can book and take your money but can't change your booking! I have spent over 2months and 20 HOURS on hold trying to get through to Ignite to discuss our options. Finally on12/08 I was able to speak to someone who said she would cancel our holiday, we would lose money but we could get a credit for our flights. I asked her to email me straight away in regards to our conversation and what our refund would be ect. And to this day I am still waiting for an email! I was happy to rebook but now I want our money back. My patience has gone and I am fed up. I am so disappointed that I have been scammed by this group of scum. ACCC needs to investigate! DO NOT BOOK THROUGH IGNITE TRAVEL!

Fantastic experience: Every part of my experience with Ignite Travel was exceptional. Every consultant I spoke to was friendly, professional and knowledgeable. Everything was effortless, from booking to a complete refund after a twice cancelled holiday (COVID). All of my interactions were with a great team of consultants who always made me feel supported and valued. Well done Ignite Travel.

Positive experience: BOOKING: there is a reason I do my own bookings. This is the first time I have used a travel agent in years. I did it because they promised a full refund on the land portion should COVID stop my trip, and an voucher for the flights. Well, we'll see if they are as good as their word. So far, the phone contacts have been mostly positive. There are interesting differences between operators, Just hope you get one who actually knows what their talking about. As to the actual booking, nothing was asked, no specifics when booking. They never asked what kind of car I wanted to hire, when I wanted to do each day trip, gave me options for upgrades. When I got the itinerary, then called back, the operatore wasn't that interested or helpful. So, I did it myself and found DOWNUNDER TOURS amazing. They moved the dates and upgraded me without an issue. I should have had to do that as I booked thorugh an agent. Details don't seem to be important and I get the feeling, once you've got your itinerary and paid the deposit, it's a 'not my issue' attitude. EXTRA"S: this is why Ignite gets the 3 stars. Their day trip team are to be commended. They went above and beyond to help. I must have called, or been called back several times. TYLER is an asset to the company, ensureing the dates and trips were correct, even helping me with other enquires. Would I use them again, I'll let you know in a couple of weeks. I'm awainting my refund for the hotel and day trips, as well as voucher for flights. Watch this space.

Fantastic experience: Raymond of Ignite travel was very empathetic and solved all my problems. Thankyou.

Negative experience: Terrible as they keep changing dates on me and increasing the price of our booked holiday and decreasing the incentives such as the number of days.

Negative experience: RUN RUN RUN AWAY this company CONFIRMS YOUR BOOKING with accommodation and our tour to see the crocodiles. So we then book our flights. The next day we get a call to say we can NOT DO THE CROCODILE TOUR, we can offer you a refund ONLY. The trip was all about seeing the crocodiles. WE ARE NOW OUT OF POCKET $450 as we had to change our flights and book an extra nights accommodation so we can see the crocodiles on another day outside of our tour dates. RUN RUN RUN AWAY DO NOT DEAL WITH THIS COMPANY. When they stuff up they are rude and defensive. THEIR RESPONSE BELOW IS TRUE, BUT WE ARE $450 OUT OF POCKET DUE TO THEIR MISTAKE AND THEY DO NOT TAKE ANY RESPONSIBILITY. RUN RUN RUN AWAY FROM THIS COMPANY

Negative experience: Do not book a holiday with these people as they in our case they take incompetence to a whole new level. Told on 30/09 we would get a cruise refund in 12-16 weeks, now 28 weeks + and nadda....and we're expected to pay an admin fee for the privalege. We won't be using them again (neither will anyone we know) and if I was looking at booking anything I'd seriously think twice about using this outfit.

Negative experience: Not impressed 2 weeks before our cruise have not received any travel information or tickets surely you could send out information regarding this trip early

Negative experience: Has anyone who booked trip before virus and had it cancelled still wating for refunds

Negative experience: Dont trust these clowns they will take your money and run. Holiday cancellations and no refunds. Terrible customer service. This is not a travel agent its a group of self serve robbers who dont have your interests at heart.

Fantastic experience: ABSOLUTELY FABULOUS TRAVEL COMPANY My husband and I have been booking through Ignite Travel Group for over 10 years. We have booked a minimum of 15 packages and we have never been disappointed at any time. This company is really on the ball. Our last booking was to Hawaii and a cruise around the islands. The staff at Ignite knew straight away there was a strike happening at the Sheridan Hotels and recommended do not stay there prior to boarding the cruise . They were so correct and they booked an alternative hotel. If we have any problem overseas (and I have had to ring them) being a death of a family member they were on the phone organizing getting flights home within 10 minutes of my phone call and taking care of everything - there is no other company that I could imagine that would so efficient in dealing with all of this during this time of grief. From our trips to Fiji (7 times), Samoa, Hawaii, (4 times) Port Douglas, Surfers Paradise, Vanuatu and New Caledonia we have chosen every time to book through Ignite Travel Group. I just pick up the phone and they do it all - takes the stress out of travelling and I cannot recommend them highly enough. regards DEBBY DUNCAN (SYDNEY) AUSTRALIA

Fantastic experience: My partner and I booked a holiday to Bali with My Holiday Centre and the staff and service was exceptional. They upgraded our rooms, included bonus value like complimentary dinners, massages, $100US cocktail credit at Potato Head plus more. They went above and beyond in every way to make sure our trip to Bali with our newborn was planned to perfection. A+++