Imagine Holidays
Information about Imagine Holidays
Opening hours
- sunday: 10h-18h
- monday: 9h-20h
- tuesday: 9h-20h
- wednesday: 9h-20h
- thursday: 9h-20h
- friday: 9h-20h
- saturday: 10h-18h
Our comment from TraTraTravel about Imagine Holidays:
Imagine Holidays is renowned for its exceptional customer service, as highlighted by numerous satisfied clients who appreciate the prompt and helpful responses from their team. Notable mentions include Katelyn and Joshua, who have repeatedly been recognized for their efficiency, professionalism, and friendly demeanor. Clients express gratitude for the personal touches in service, such as addressing inquiries and resolving issues seamlessly.
Key Highlights:
- Outstanding customer support: Staff like Katelyn and Joshua provide timely, clear, and friendly service that leaves customers feeling well-informed and valued.
- Excellent handling of unexpected situations: Imagine Holidays was praised for their adept management of crises, such as flight changes due to adverse weather, ensuring travelers feel supported and cared for.
- Comprehensive assistance in planning: Whether booking a cruise or managing travel details, clients noted the team's thoroughness in resolving queries and being proactive in communication.
While some clients noted the need for improvements in response times during peak periods, the overwhelming satisfaction with the service provided keeps customers coming back. Imagine Holidays continues to be a trusted choice for planning memorable trips, offering personalized service that enhances every travel experience.
Imagine Holidays: Reviews
Fantastic experience: Thankyou Katelyn for your prompt and helpful response. Excellent customer service. Angela Jones
Hi Angela,
Thank you for your kind words! We're so pleased to hear Katelyn was able to assist you promptly and provide excellent service. We'll be sure to pass along your appreciation—she'll be thrilled to hear it!
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: Great prompt courteous service from Joshua. Highly recommend
Good afternoon Cathy,
Thank you for the wonderful 5-star review! We're so pleased to hear Joshua provided you with prompt and courteous service. Your recommendation means a lot to us—hope to assist you again soon!
Regards,
Suzanne
Imagine Holidays
Fantastic experience: Excellent follow up work by Katelyn in a professional, efficient and friendly manner this evening to follow up my query.
Thank you for your kind feedback. We’re delighted to hear that Katelyn provided professional, efficient, and friendly service while assisting with your query. Your comments will be shared with Katelyn and the wider team.
Brandon
Customer Support Executive
Imagine Holidays
Fantastic experience: Can't fault the ongoing service from all consultants, especially Joshua
Dear Peter,
Thank you so much for your generous five-star review. We're absolutely delighted to hear that you've experienced consistently excellent service from our team – and we’re especially pleased to hear your kind mention of Joshua.
Joshua is a valued member of our team, and it’s wonderful to know his dedication and support made a lasting impression. He takes great pride in ensuring each guest feels supported throughout their journey, and your feedback is a true reflection of the care and professionalism he brings to every interaction.
Providing our guests with exceptional service at every stage is at the heart of what we do at Imagine Holidays, and your comments affirm that commitment. We’re so pleased to have had the opportunity to assist you, and we very much look forward to helping you plan your next unforgettable holiday.
Warmest regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Lauren R from Imagine Holidays phoned me today to notify of a small change in our flight details for our upcoming trip. Lauren is such a friendly, very pleasant young lady. She was very helpful with any questions I had in relation to our trip and nothing was too much trouble for her. I am grateful to be informed of the change and update, well in advance. Imagine Holidays have a great team working for them.
Dear Meryl,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Lauren R provided you with excellent service and made your experience smooth and pleasant. Our team strives to keep our guests informed and well-supported, and it's heartening to know that Lauren’s assistance made a positive impression.
We greatly appreciate your kind words and are thrilled to have you as part of the Imagine Holidays family. If there’s anything else you need before your trip, please don’t hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I travelled with Imagine holiday 25 Feb to 7 Mar on a Murder on the Murray tour. 2 days Kangaroo Island, 2 Adelaide and 4 days on the Murray Princess. It was a great trip and I enjoyed every minute. Of note though was that I was travelling with my aunt who is 80+ and unfortunately she got stranded, along with 32 other passengers, in Adelaide due to Cyclone Alfred hitting the QLD coast, I had to return to NSW for work. Imagine were absolutely amazing with all passengers concerned. Katelyn and Andrea were nothing short of outstanding, handling the situation professionally, compassionately and with personal touches. My aunt had a birthday while she was in Adelaide and the girls looked after her with a little pressie and ensuring she was not on her own. May I add that Imagine picked up the costs of accommodation, breakfast and changed flights without affected passengers having to go through their travel insurance. 10/10 to Katelyn and Andrea and Imagine thank you for a great holiday and a very well managed crisis that was turned into a positive experience for all concerned.
Dear Molly,
Thank you ever so much for your glowing five-star review following your Murder on the Murray holiday with us from 25 February to 7 March. We're absolutely delighted to hear that you enjoyed every moment of the trip—from the serenity of Kangaroo Island to your time on board the Murray Princess—it sounds like a truly memorable experience.
We are especially grateful for your kind words regarding how Imagine Holidays handled the unforeseen disruption caused by Cyclone Alfred. While we always hope for smooth travels, the unpredictable nature of weather events sometimes presents challenges, and I'm sincerely proud to hear that Katelyn and Andrea rose to the occasion with such professionalism, compassion and grace.
Ensuring the comfort and wellbeing of our guests is paramount, especially in unexpected circumstances. It’s heartening to know your aunt felt cared for and supported during the extended stay in Adelaide—right down to the thoughtful birthday gift and the extra attention that made sure she was never left on her own. These personal touches are exactly what we strive for at Imagine Holidays, and it’s wonderful to know they made a lasting impression.
We also appreciate your recognition of how the logistical side of things was managed. Absorbing the cost of accommodation, meals, and flight changes without asking guests to turn to their travel insurance is just one way we aim to take the stress out of travel during such moments, allowing our guests to continue enjoying their holiday experience.
Katelyn and Andrea will be thrilled to read your generous feedback. I will personally ensure your words are passed on to them—they truly embody the Imagine Holidays spirit and deserve every bit of the praise you’ve given.
Thank you once again, Molly, for taking the time to share your experience. We hope to welcome you—and perhaps your aunt again—on another carefully curated journey in the not-too-distant future.
Warmest regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I appreciate the prompt and helpful information given by Joshua in response to my query
Good afternoon Peter,
Thank you so much for your kind 5-star review! We're delighted to hear that Joshua was able to assist you promptly and provide the helpful information you needed.
We’ll be sure to pass along your kind words to him—it means a lot to our team! If there's anything else we can help with, please don't hesitate to reach out. We look forward to assisting you again soon.
Kind regards,
Suzanne
Imagine Holidays
Positive experience: I recently booked a Cunard cruise from Singapore to Sydney, I had concerns with the positioning of the TV in the inside cabin, I managed to phone Cunard in the USA, they provided me with a couple of alternative cabins, with the help of Katelyn and Mathew at Imagine Travel the cabin was changed, thank you.
Good afternoon Ray,
Thank you for taking the time to share your experience, and for your kind words about Katelyn and Mathew! We're so pleased to hear that, with their assistance and support from Cunard, you were able to find a cabin that better suited your preferences.
Your comfort and satisfaction are very important to us, and we're glad we could help make your cruise experience more enjoyable. If there's anything else we can assist, please don’t hesitate to reach out.
Warm regards,
Suzanne
Imagine Holidays
Positive experience: Thank you Katelyn for your assistance in managing our Crown Princess cruise.Also, greatly appreciated your promptness in mailing the required info to me. The service given has been attentive and great.
Dear Jeanette,
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that Katelyn was able to assist you with your Crown Princess cruise and that you found our service attentive and prompt.
Your feedback means a lot to us, and we're always looking for ways to turn a great experience into an exceptional one. If there's anything we can do to improve or make your next experience even better, we'd love to hear from you.
Wishing you smooth sailing and unforgettable memories on your cruise!
Warm regards,
Suzanne
Imagine Holidays
Fantastic experience: Katelyn was a joy to work with. She was friendly and I felt that she was happy to answer any of my questions. She saved me a lot of time by contacting the shipping company direct to get the information that I needed. Thank you, Katelyn,
Dear Albert,
Thank you for your fantastic five-star review! We’re so pleased to hear that Katelyn made your experience enjoyable and efficient. Her friendly and helpful approach is exactly what we strive for, and we’re glad she was able to save you time by liaising directly with the shipping company on your behalf.
Katelyn will be thrilled to hear your feedback, and we truly appreciate you taking the time to share it. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Wishing you a wonderful journey ahead!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Hi again Review as follows: Quick, efficient service provided by Katelyn, responding to my queries expeditiously. Another query, how does one get Princess Cruises App on mobile phone? Tried opening Apple Store on phone but its does not let me find Princess Cruises. cheers. fs
Dear Frederick
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Katelyn was able to assist you quickly and efficiently. Your feedback means a lot to us.
Regarding the Princess Cruises app, to find it on your iPhone, try searching directly by going to the App Store, tapping the Search tab at the bottom, and typing in “Princess Cruises.” If you're still having trouble, you could also try accessing the app via their website and using the direct link to the App Store from there.
If you have any further questions or need more assistance, feel free to reach out! Safe travels!
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: Katelyn from Imagine was extremely efficient and proactive as she contacted me regarding a detail in our upcoming holiday. She was friendly and prompt in her response and everything was organised quickly and easily.
Dear Leonie,
Thank you so much for your review and feedback for Katelyn. It's great to hear we were able to assist you so efficiently and proactively with your upcoming holiday. It’s always great to know that our team can make things easier for you with friendly and prompt service. If you need any further assistance, don't hesitate to reach out.
Wishing you an amazing holiday ahead!
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: Thank you for answering my query so promptly today Katelyn - it was very helpful.
Good afternoon Helen,
Thank you for your wonderful 5 star feedback! We’re so glad Katelyn could assist you quickly and provide the help you needed. We truly appreciate your kind words and are always here for any future queries.
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: Today I had the pleasure of speaking to Katelyn a customer service member from Imagine Holidays Katelyn handled my enquiry in a very timely and professional manner along with being extremely friendly and personable.
Dear Peter,
Thank you so much for your kind words!
We're delighted to hear that Katelyn provided such excellent service and made your experience with Imagine Holidays so positive. We’re proud to have her on our team, and your feedback means a lot to us.
We look forward to assisting you again in the future!
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: Katelyn's prompt response to my refund query was much appreciated. Hopefully Hurtigruten don't let us both down with a slow process of our refund.
Dear Peter and Judy,
Thank you for your 5-star review! We're glad to hear that Katelyn was able to assist you promptly with your refund query. We understand the importance of a smooth process.
If you need any further assistance, don't hesitate to reach out!
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: I rang Imagine this morning with a couple of questions regarding our upcoming trip booked through this travel company & spoke with Katelyn. She answered my questions in a most professional & friendly manner. She was able to answer a couple of my queries but had to seek further advice on another. I received an email this afternoon with an answer. The promptness of the email was amazing. Thankyou Katelyn. I have booked previous holidays with Imagine & have always found them to be professional, informative, prompt & friendly. They are always willing to help & give further information. Nothing is too much trouble. As I’m most satisfied with their service I would book with them again.
Good afternoon Gordon,
Thank you so much for your 5 star review! We're thrilled to hear that Katelyn provided such great service and that your experience with Imagine has always been positive. It's fantastic to know that we continue to meet your expectations with our professionalism, promptness, and friendly approach. We're so grateful for your continued trust in us, and we look forward to helping you plan many more amazing trips in the future! Safe travels and thanks again for your kind words!
Kind regards,
Suzanne
Imagine Holidays.
Fantastic experience: Thank you Katelyn. 5 star service from you. We really appreciate you talking through our trip with me and providing comforting guidance. We will be in touch.
Good morning Michael,
Thank you for your wonderful review! We're thrilled to hear that Katelyn was able to provide you with the support and guidance you needed. It’s always our goal to ensure our passengers feel comfortable and confident in their plans. We look forward to working with you again in the future!
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: Always such a wonderful experience with all members from imagine holidays ☺️
Good afternoon Helen,
Thank you for the fantastic review! We're so glad to hear you've had a wonderful experience with our Imagine Holidays team. It’s always our goal to provide excellent service, and we’re happy to know we’ve been able to make your experience memorable. We look forward to hearing about your journey!
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: Very good service. Very prompt reply to any query with always the required information
Dear Michael,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service. We always strive to be prompt and helpful, and it's wonderful to know that we met your expectations. Looking forward to assisting you again in the future!
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: I am very grateful to Katelyn and Imagine Holidays for their outstanding service. While it's easy for companies to take customers' money, Katelyn provided exceptional assistance when my elderly parents' trip was unfortunately cancelled. I will wholeheartedly recommend your services to everyone.
Thank you for your kind words. We’re delighted to hear Katelyn provided excellent service. Your recommendation is truly appreciated, and we look forward to assisting you in the future.
Best regards,
Brandon
Customer Support Executive
Imagine Holidays
Fantastic experience: Just had a concern about my luggage on my flights and Katelyn was very helpful and gave me all the information I needed.
Good morning Sandra,
It’s always so reassuring when someone is able to help and provide all the information you need. Glad Katelyn was able to assist you!
We look forward to hearing from you in the future!
Regards,
Suzanne
Imagine Holidays
Fantastic experience: Katelyn was wonderful :) Thank you so much for your prompt and efficient attention to my urgent request. You have put my mind at rest and I now have all the docs I needed.
Dear Chris,
Thank you for your kind words! We're delighted to hear that Katelyn was able to assist you promptly and efficiently. Providing peace of mind and ensuring you have everything you need is always our priority. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Brandon
Customer Support Executive
Imagine Holidays
Fantastic experience: Thank you Katelyn. Your service was excellent and helpful.
Dear Geoff,
Thank you for your kind feedback! We're so glad to hear that Katelyn was able to assist you effectively. If you ever need further support, don’t hesitate to reach out. We’re always here to help!
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: Excellent and detailed answers from Katelyn, so far service with Imagine has been great.
Dear John,
Thank you so much for your kind words! We're thrilled to hear that you're having a great experience with Imagine and that Katelyn has been helpful. If there's anything else we can do to assist you, please don't hesitate to reach out!
Kind regards,
Suzanne
Imagine Holidays
Fantastic experience: The Travel Specialist from Imagine Holidays we have dealt with for our holiday have been awesome. I have found them to be friendly, professional and knowledgeable on our holiday needs and wants. Artem was easy to work with, he explained all the details of our travel plans clearly (Flights, Hotels, Cruise, Payments and extras). Then Katelyn helped us to book the Have It All package on the cruise portion of our holiday. We could select the package we wanted but received an error message when it came to pay for it via the cruise line app. Unfortunately, we did not receive any response to the online inquiries we made directly to the Cruise line. When we emailed Imagine Holidays Katelyn replied the next working day and resolved the problem. We really appreciate the exceptional service we have received from both Artem and Katelyn and wanted to Thank them via this feedback.
Dear Eydie, Thank you for sharing your experience! We're so glad to hear that our representatives were both informative and patient, especially during the challenges when attempting to book your Have It All package for the cruise. We strive to ensure every detail is covered for our customers.
If you have any further questions or need assistance in the future, don't hesitate to reach out. We wish you an incredible holiday ahead!
Fantastic experience: They were very good at dealing with our delay due to TC Alfred.
Thank you, Des, for your glowing five-star review! We’re thrilled to hear about your positive experience while dealing with the weather delays.
Fantastic experience: I have contacted Imagine Holidays a few times whilst arranging our cruise and onward journeys and found every staff member to be extremely friendly and helpful. They genuinely care and will seek out and solve any concerns you may have. Yesterday I spoke with Dana who was brilliant and got back to me promptly the same day. Reassuring me their flight team had checked our booking and all was well, on the airlines website it had shown an odd message that we had missed our connection our flight is not until September. Thank you Dana, also thank you team. It is great that we can get to speak to an actual person about any concern we may have and gives you confidence in your travel company.
Dear Beryl,
Thank you for your lovely five-star review. We are thrilled to hear about your positive experience with Kaitlyn. Her warmth, politeness, and patience are qualities we greatly value, and we're glad she was able to assist you effectively.
Your kind words are greatly appreciated, and we look forward to helping you with any future holiday plans.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Thankyou Katelyn and Imagine Holidays for a wonderful holiday on the Murray Princess. Amazing food and entertainment, Murder mystery cruise was fabulous. Kangaroo Island was a real education, great attractions and will certainly return. But most importantly the professionalism of the Imagine Holidays staff on our trip was much appreciated especially after the flights home were cancelled due to the cyclone. Will certainly book another holiday with this company and directly due to wonderful communication and friendly staff.
Dear Helen,
Thank you for your wonderful review! We’re delighted to hear that your Murder Mystery and Kangaroo Island trip was fantastic. It’s great to know that you enjoyed the attractions along the way! Your photos are amazing!
We’re especially pleased that our team could step in and support when the Brisbane cyclone was looming and ensure your travel plans went smoothly. Providing excellent customer service is our priority, and we’re glad we could support you.
We look forward to helping you plan your next adventure!
Kind regards,
Imagine Holidays
Fantastic experience: We have recently completed a Kangaroo Is and Murray River cruise with Imagine Holidays. Because of the impending cyclone we have been unable to return home to Brisbane. Imagine have been extremely helpful. They have arranged accommodation and changed our flights at no expense to ourselves. We are extremely grateful as this has alleviated our stress at such a difficult time. I would particularly like to thank Katelyn for her friendly and efficient service
Dear Diane,
Thank you for your wonderful feedback about your Kangaroo Island and Murray River cruise with us!
We're delighted to hear that Katelyn supported you and alleviated some of your stress around your return trip during this horrible weather event.
We appreciate your kind words and look forward to assisting you again in the future!
Kind regards,
Imagine Holidays
Fantastic experience: Great service from Katelyn, who sorted out our issues trying to put visa details into the shakey Azamara Website. Done quickly with a minimum of fuss. Thanks. Alan & Yvonne.
Dear Alan,
Thank you for sharing your experience! We're so glad to hear that our representative Katelyn was so helpful with entering your visa details, especially during the challenges of a shakey website.
If you have any further questions or need assistance in the future, don't hesitate to reach out. We wish you an incredible holiday ahead!
Kind regards,
Imagine Holidays
Fantastic experience: After having a problem trying to log into Holland America Line I spoke with Katelyn and she made it so easy for me to iron out the problem and finish my log in. She was very helpful in every way. Jenny
Dear Jennifer,
Thank you for sharing your experience! We're so glad to hear that our representative Katelyn was so helpful, especially during your log in challenges. We strive to ensure every detail is covered for our customers, and it's great to know that you have been able to log in now.
If you have any further questions or need assistance in the future, don't hesitate to reach out. We wish you an incredible holiday ahead!
Kind regards,
Imagine Holidays
Fantastic experience: Katelyn provided complete information in a professional manner
Dear John,
Thank you for your glowing five-star review!
Katelyn will be delighted to know her professional approach made such a strong impression on you.
We appreciate your kind words and look forward to assisting you again in the future!
Kind regards,
Imagine Holidays
Positive experience: Thank you Katelyn for your prompt reply and the information provided. Lynn & Eddie
Dear Lynn & Eddie,
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Katelyn was able to assist you promptly and provide the information you needed. Ensuring our guests receive efficient and helpful service is always our priority, and we appreciate your feedback.
If there's anything further we can do to enhance your experience, please don’t hesitate to reach out. We hope you have a fantastic holiday and look forward to assisting you again in the future.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I have only had positive and highly professional dealings with Scott and Katelyn from Imagine Holidays. Having both been on the tour we are taking, they were able to provide valuable insight and tips for our trip. Nothing was too much trouble for them and replies to my questions were always prompt, polite and detailed.
Dear Jenny,
Thank you for your fantastic five-star review! We’re delighted to hear that your experience with Scott and Katelyn has been nothing short of positive and highly professional. It's wonderful to know that their firsthand experience of your upcoming tour allowed them to provide valuable insights and tips, ensuring you feel well-prepared and excited for your journey.
At Imagine Holidays, we pride ourselves on delivering exceptional service, and it’s great to hear that Scott and Katelyn went above and beyond to assist you—always responding promptly, politely, and with the level of detail you needed. Providing personalised support to our guests is something we truly value, and we’re so pleased they could make your booking experience seamless and stress-free.
If there’s anything else we can do to assist you before your trip, please don’t hesitate to reach out. We hope you have an incredible time on your holiday and look forward to hearing all about your experience when you return!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I sent an email advising I would like printed copies of my documents. Because I am not tech savvy, I asked if my documents could be printed and sent to my home address. DANA responded immediately, and sent my documents to me. Thankyou Dana, I appreciate your help and your service. You have taken a load off my mind. Kind regards Coral Blackett
Dear Coral,
Thank you for your wonderful five-star review! We’re so pleased to hear that Dana was able to assist you so promptly and ensure you received your printed travel documents with ease. We completely understand that not everyone prefers digital copies, and we’re always happy to accommodate requests to make the process as stress-free as possible.
It’s fantastic to know that Dana’s support helped put your mind at ease. Providing exceptional service and peace of mind to our guests is what we strive for, and your kind words reaffirm our commitment to delivering a seamless experience.
If there’s anything else we can assist you with before your trip, please don’t hesitate to reach out. We wish you a fantastic holiday and look forward to helping you again in the future!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn was prompt in her response and clearly answered my queries. I would highly recommend.
Dear Nirelle,
Thank you for your wonderful five-star review! We're delighted to hear that Katelyn provided prompt and clear assistance with your queries. Delivering exceptional service is at the heart of what we do, and it’s fantastic to know that Katelyn made your experience so positive.
We truly appreciate your recommendation and look forward to assisting you again in the future. If there’s anything else we can do to make your holiday planning even smoother, please don’t hesitate to reach out.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn was very friendly and helpful. She was able to sort our drinks package and updated our informationAll was confirmed professionally via email. She is professional and an asset to your organisation.
Dear Lorraine,
Thank you for your fantastic five-star review! We’re so pleased to hear that Katelyn was able to assist you in sorting out your drinks package and updating your information with such professionalism and efficiency. Ensuring that everything is handled smoothly and confirmed promptly is something we strive for, and it’s wonderful to know Katelyn made the process so easy for you.
Your kind words about her friendliness and professionalism truly mean a lot. We couldn’t agree more—Katelyn is indeed a valuable member of our team, and we’ll be sure to pass on your lovely feedback to her.
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to helping you with more amazing holiday experiences in the future!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: All my questions were answered comprehensively and in friendly manner. Thanks Imagine…
Dear Bazza,
Thank you so much for your excellent five-star review! We’re thrilled to hear that all your questions were answered comprehensively and in a friendly manner. At Imagine Holidays, we believe that clear communication and a warm approach make all the difference, and it’s fantastic to know Katelyn provided exactly that for you.
We’ll be sure to share your kind words with her—she will be delighted to know her efforts made your experience so positive.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I must put a huge thank you to Katelyn from Imagine Holidays for the professional and friendly support that was offered to me today. This just makes communication so easy when you deal with people who are so wonderful. Cheers to Katelyn at Imagine Holidays Customer Support.
Dear Mike,
A huge thank you for your wonderful five-star review! We're absolutely delighted to hear that Katelyn provided you with such professional and friendly support. At Imagine Holidays, we take great pride in ensuring that every interaction is smooth, helpful, and enjoyable, so it’s fantastic to know that Katelyn made your experience so effortless.
Communication is key when planning a holiday, and we’re thrilled that Katelyn’s assistance made everything easy for you. Your kind words are truly appreciated, and we will be sure to share your feedback with her—she will be so pleased to know that her efforts made such a positive impact.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to helping you create another amazing travel experience in the future!
Best regards,
Harrison
Senior Customer Support Executive
Positive experience: Josie was very helpful and was able to answer my questions. Very informative and easy to deal with, she promptly replied by email.
Dear Janice,
Thank you for your lovely review! We're so pleased to hear that Josie was helpful, informative, and prompt in responding to your queries. Providing excellent service is always our goal, and it’s wonderful to know you found the booking process easy to navigate.
We’d love to know if there’s anything we could have done to turn your four-star experience into a five-star one. Your feedback is invaluable to us, so please don’t hesitate to share any suggestions.
We appreciate your support and hope to assist you again in the future!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Vanessa was so friendly, cheerful and extremely helpful. it was so refreshing to find a staff member that didnt look down on us or lose patience with our limited internet knowledge.
Dear Lynne,
Thank you for taking the time to share your experience with us. We are delighted to hear that Vanessa's friendly and cheerful demeanour, coupled with her exceptional assistance, made your experience with Imagine Holidays truly refreshing. We pride ourselves on providing a high level of service, and we appreciate your kind words about our staff.
It is our commitment to treat every passenger with respect and patience, ensuring that your journey with us is seamless and enjoyable. We understand the importance of catering to diverse needs, including varying levels of internet knowledge.
Wishing you many more wonderful adventures!
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Fantastic experience: Jacqui was a dream to work with. She was able to answer my questions and contact Cunard for me, then replied to me via email. Would recommend Imagine holidays.
Dear Penelope,
Thank you for your fantastic five-star review! We’re delighted to hear that Jacqui was such a pleasure to work with and that she was able to assist you efficiently, including liaising with Cunard on your behalf.
It’s wonderful to know you’d recommend Imagine Holidays—we truly appreciate your kind words and your support. If there’s anything we can do for you in the future, please don’t hesitate to reach out.
Wishing you a fantastic holiday!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I'm very happy with imagine holidays in particular Katelyn who provided me all the information that I required even the things i wasn't aware of needing to make a smooth start to my amazing holiday. no question to frustrating and always responded to very quickly. A Top service provided. Thank you Katelyn
Dear Julie,
Thank you for your wonderful five-star review! We’re delighted to hear that Katelyn provided you with all the information you needed—even the little details that help ensure a smooth and stress-free start to your holiday.
It’s fantastic to know that no question was too much trouble and that you received quick and helpful responses throughout. We truly appreciate your kind words about Katelyn’s top-level service, and we’ll be sure to pass on your thanks.
Wishing you an incredible holiday, and we’d love to assist you again in the future!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: A response to our query was quickly provided and our problem resolved. We have had nothing but the best service over our last 2 trips. Very pleased to provide a recommendation. Thank you Imagine Touring.
Dear Rodney,
Thank you for your fantastic five-star review! We’re so pleased to hear that your query was resolved quickly and that you’ve consistently received excellent service over your last two trips with us.
Your recommendation means the world to us, and we truly appreciate your continued support. If there’s anything we can do to assist with future travel plans, we’d be delighted to help.
Wishing you many more wonderful adventures ahead!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Dealing with Josie, I found her calm, respectful and lovely to talk too and willing to follow on my questions. Regards Frank and Jennie Tudor
Dear Frank and Jennie,
Thank you for your wonderful five-star review! We're delighted to hear that Josie provided such a calm, respectful, and pleasant experience while assisting with your queries. She’ll be so pleased to know her efforts made a positive impact.
If there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I saw a Cunard 3 Queens offer for 2026 that sounded interesting so called Imagine. From my initial call I found the staff extremely friendly & helpful, with plenty of knowledge about the cruise package which includes air tix, hotel accomm and transfers. Scott was amazing, returning my call with further information, the, as he was away the next day, I spoke to Sarah who was just as helpful, trying to get us cabins on decks we requested. I was very impressed by their customer service skills and after booking & paying our deposit, called Dana at Customer Service the following day, with her responses also helpful. I cannot praise all their staff enough, so am now looking forward to enjoying our 3 Queens experience next year.
Dear Deb,
Thank you for your wonderful five-star review! We're thrilled to hear that your experience with Imagine Holidays has been so positive from the very first call. Scott, Sarah, and Dana will be delighted to know that their friendly and knowledgeable service helped make your Cunard 3 Queens booking smooth and enjoyable.
We always strive to provide expert guidance and seamless support, so it’s fantastic to hear that our team met your expectations at every step—from finding your ideal cabins to assisting with your deposit and follow-up queries. Your kind words mean a great deal to us, and we’re honoured to have played a part in planning your upcoming journey.
We can’t wait for you to experience the elegance and charm of the Three Queens, and we’re here should you need anything in the lead-up to your holiday. Wishing you a truly unforgettable adventure next year!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Thank you for your patience and time in helping me with the answers I asked today. Sam was a huge help, very efficient and helpful.
Dear Anna,
Thank you for your kind review! We’re delighted to hear that Sam provided you with the patience, efficiency, and support you needed. Ensuring our guests have all the answers they need is a priority, and it’s wonderful to know Sam was able to assist you so well.
We truly appreciate your feedback and look forward to helping you again in the future. If there’s anything else we can do, please don’t hesitate to reach out.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I would like to thank Dayna and Mat for their continued persistence in rectifying my requested upgrade for my upcoming cruise. They continued to seek solutions on my behalf and we are very appreciative of their efforts. I cannot thank them enough. At all times the communication level has been of a very high standard.
Dear Fiona,
Thank you for your wonderful review and for sharing your appreciation for Dana and Mat’s efforts. We’re so pleased to hear that their persistence and dedication helped secure the upgrade you requested. Ensuring our guests receive excellent service and seamless communication is incredibly important to us, and your kind words truly mean a lot.
We hope you have an amazing cruise and look forward to assisting you again in the future. If there’s anything else we can do, please don’t hesitate to reach out.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn,from Customer Support was extremely helpful with my queries.She made me feel at ease and was very quick with her response to my questions and was a joy to speak to.Sorted everything I needed promptly.
Dear Alfred,
Thank you for your fantastic review! We're delighted to hear that Katelyn provided such helpful and reassuring support while addressing your queries. Making our guests feel at ease and ensuring everything is sorted promptly is exactly what we strive for, and it’s wonderful to know Katelyn made your experience such a positive one.
We truly appreciate your kind words and look forward to assisting you again in the future. Wishing you a fantastic trip!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Great friendly efficient service from Katelyn today. Thank you
Dear Gail,
Thank you for your kind review! We’re so pleased to hear that Katelyn provided you with friendly and efficient service. We’ll be sure to pass along your appreciation to her.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Wishing you a wonderful trip!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I had a great satisfying conversation with Katelyn regarding our up coming cruises. She was very informative and helpful. I won't hesitate in recommending Katelyn and the other staff at Imagine Holidays.
Dear Marion,
Thank you for your wonderful review! We're delighted to hear that Katelyn provided you with such helpful and informative support while discussing your upcoming cruises. It’s fantastic to know that her service left such a positive impression and that you would recommend both her and the rest of our team.
We truly appreciate your kind words and your recommendation. Wishing you an amazing cruise, and we look forward to assisting you again in the future!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn and Josi could not have been more helpful. They quickly realized our requirements and immediately answered our questions. Both were very professional and respectful.
Dear Gavin,
Thank you for your fantastic review! We’re so pleased to hear that Katelyn and Josie provided you with such professional, respectful, and efficient service. Understanding our guests' needs and delivering prompt, helpful support is what we strive for, and it’s wonderful to know they made your experience so seamless.
We truly appreciate your kind words and look forward to assisting you again in the future. Wishing you a fantastic trip!
Best regards,
Harrison
Senior Customer Support Executive
Positive experience: Katelyn was quick with reply to my request extremely happy with the service.
Dear Ray,
Thank you for your kind review! We're delighted to hear that Katelyn provided you with such a prompt and helpful service. Ensuring our guests receive efficient and seamless support is always our goal, and it’s great to know you were happy with your experience.
If there’s anything we can do to make your next experience even better, please don’t hesitate to reach out. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Dana was a very polite and friendly person who helped me with all my enquiries today. I believe she is an asset to your company.
Dear Helen,
Thank you for your lovely review! We’re delighted to hear that Dana provided such friendly and helpful assistance with your enquiries. Your kind words mean a lot, and we couldn’t agree more—Dana is truly an asset to our team.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future. Wishing you a wonderful trip!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I would like to highly recommend Imagine travel.Every member of staff have provided information and assistance whenever I have had a query regarding my upcoming cruise holiday.Today I had the most pleasant efficient respectful telephone contact with Katelyn who very quickly provided resolution to my late request .Thankyou Katelyn. Patricia Cooper
Dear Patricia,
Thank you for your wonderful review and your high recommendation of Imagine Holidays! We’re thrilled to hear that every member of our team has been able to assist you with your queries. It’s fantastic to know that Katelyn was able to resolve your request quickly and with such efficiency, respect, and professionalism.
We truly appreciate your kind words and look forward to helping you again in the future. Wishing you an amazing cruise holiday!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I contacted Imagine Customer support with a query about a booking, my inquiry was handled by Katelyn. It was resolved very quickly and to my complete satisfaction. Katelyn is very efficient, polite and friendly it was a pleasure to deal with her. Highly recommended.
Thank you for your fantastic review! We’re so pleased to hear that Katelyn was able to quickly resolve your query to your complete satisfaction. It's wonderful to know that her efficient, polite, and friendly approach made your experience a positive one.
We truly appreciate your recommendation and look forward to assisting you again in the future. If there’s anything else we can do, please don’t hesitate to reach out.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Thank you Katelyn for all your help. Once again Imagine have brilliant at crafting our trip perfectly. i can't thank you all enough.
Dear Graham,
Thank you for your wonderful review! We’re delighted to hear that Katelyn and the team have been able to help craft your trip perfectly. It’s always our goal to ensure every detail is tailored to our guests’ needs, and your kind words are greatly appreciated.
We truly value your trust in Imagine Holidays and look forward to assisting you with your future travels. Wishing you an amazing trip!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Fabulous service, very professional and will have many more trips to book with them. Katelyn and Daniel ate excellent.
Dear Sheryl,
Thank you so much for your wonderful review! We’re thrilled to hear that you received such professional service from Katelyn and Daniel. It's fantastic to know that you had a great experience and that you’re looking forward to booking more trips with us.
We truly appreciate your kind words and look forward to assisting you with many more holidays in the future!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn from Imagine Holidays, promptly replied to my non-urgent email enquiry on a Sunday. Katelyn answered my 3 listed questions clearly and concisely. She also provided more information on other areas of my holiday that I didn’t even request. I’m very happy with the polite and proficient customer service provided.
Dear Christine,
Thank you for your fantastic five-star review! We’re delighted to hear that Katelyn provided you with such prompt and thorough assistance, even going the extra mile to offer additional information beyond your initial enquiry. It’s wonderful to know that her clear and concise responses, along with her proactive approach, made a positive impression.
At Imagine Holidays, we strive to deliver exceptional service at every step, and we’re so pleased that Katelyn’s support added to your confidence in your upcoming holiday. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Wishing you a truly memorable journey!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I recently had phone conversation with KATELYN regarding upgrading my Singapore flight to business class. The phone call lasted at least 45 minutes but this was due to me, as i am in my 83rd year I very often have to ask people to repeat things 3-4 times to make sure I understand correctly. Katelyn, with great patience and understanding took her time and never once tried to rush me, and in the end secured an acceptable price for me. Thankyou Katelyn for you patience and understanding. Regards, Eddie Young.
Dear Eddie,
Thank you for your wonderful five-star review and for sharing your experience with Katelyn. It’s truly heartwarming to hear how patient, understanding, and accommodating she was throughout your call. We know that booking travel, especially something as important as upgrading your flight, should never feel rushed, and we’re so pleased Katelyn took the time to ensure you felt completely confident in your decision.
We appreciate your trust in us, and we’re delighted that Katelyn was able to secure a suitable upgrade for your Singapore flight. If there’s anything else we can assist you with before your journey, please don’t hesitate to reach out.
Wishing you a smooth and comfortable trip ahead!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn was prompt dealing with our requests and gave us additional information and guidance that was very helpful with planning our Iceland cruise on Cunard’s Queen Anne.
Dear Yvonne,
Thank you for your fantastic five-star review! We're delighted to hear that Katelyn provided you with prompt assistance and valuable guidance while planning your Iceland cruise aboard Cunard’s Queen Anne. Ensuring our guests have all the information they need for a seamless and stress-free experience is something we take great pride in, and it’s wonderful to know Katelyn made such a positive impact.
Your upcoming voyage promises to be an incredible adventure, and we hope you have an unforgettable time exploring the stunning landscapes of Iceland in the luxury of Queen Anne. If there's anything else we can do to assist you before you set sail, please don't hesitate to reach out.
Wishing you a truly memorable journey!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I found the representative Katelyn was most helpful with my enquiry and even helped giving me some information regarding the cruise I am taking
Dear Janice,
Thank you for your wonderful five-star review! We’re so pleased to hear that Katelyn was able to assist you with your enquiry and provide helpful information about your upcoming cruise. Ensuring our guests feel informed and supported throughout the booking process is something we take great pride in, and it’s fantastic to know Katelyn made a positive impression.
If there’s anything else we can do to enhance your experience before you set sail, please don’t hesitate to reach out. Wishing you an incredible cruise filled with unforgettable moments!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn was such a bright and friendly contact with Imagine Holidays. Our conversation today was so helpful and informative. I was left with a feeling of confidence and great customer service. Thank you Katelyn!
Dear Sandra,
Thank you for your wonderful five-star review! We’re thrilled to hear that Katelyn made such a positive impression during your conversation. It’s fantastic to know that her bright and friendly approach, combined with her helpfulness, left you feeling confident and well-informed.
Katelyn will be so pleased to hear your kind words, and we truly appreciate you taking the time to share your experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Wishing you all the best for your upcoming travels!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn answered my change of e mail address broadcast e mail promptly and confirmed all future correspondence from them will go to the new address.
Dear David,
Thank you for your wonderful five-star review! We’re pleased to hear that Katelyn was able to promptly assist you with updating your email address and ensuring all future correspondence will be sent to the new address. We strive to make these processes as smooth and efficient as possible for our guests.
If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to continuing to support you with your future travel plans!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: MY husband & I recently communicated with Dana re our upcoming cruise in February on the Diamond Princess to Japan. Dana was extremely helpful as we are not up to date on the procedures required by using the Aps to complete our journey. Thank you Dana for your assistance.
Dear Colleen,
Thank you for your fantastic five-star review! We're delighted to hear that Dana was able to assist you with the requirements for your upcoming cruise on the Diamond Princess to Japan. Navigating apps and procedures can sometimes be challenging, so we’re pleased Dana could make the process smoother for you.
We truly appreciate your kind words and will be sure to pass them on to Dana. Wishing you and your husband a wonderful cruise filled with incredible experiences!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: We had a visa/passport enquiry about our upcoming trip and we dealt with a lovely lady in the customer support team called Katelyn. She dealt with us in such a prompt and professional manner and got the information we required very quickly. So friendly too … a job well done! :)
Dear Jane,
Thank you for your fantastic five-star review! We're so pleased to hear that Katelyn was able to assist you promptly and professionally with your visa and passport enquiry. Providing friendly and efficient service is what we strive for, and we’re delighted that Katelyn made the process smooth for you.
We’ll be sure to share your kind words with her, and if you ever need further assistance, please don’t hesitate to reach out. Wishing you a wonderful upcoming trip!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Joshua answered my questions in detail, promptly and in a friendly manner. Tha k you Joshua.
Dear Miriam,
Thank you for your wonderful five-star review! We're delighted to hear that Joshua provided you with detailed and prompt assistance in such a friendly manner. We’ll be sure to pass on your kind words to him.
If you need anything else, please don’t hesitate to reach out—we’d love to assist you again in the future.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I list a lot of my emails and was do worried I had list my trip details.Dana was soooo patient with me. Excellent customer connectivity. Very impressed.
Dear Pam,
Thank you for your wonderful five-star review! We're so pleased to hear that Dana was able to support you with patience and care during a stressful situation. Providing excellent customer service is at the heart of what we do, and it’s fantastic to know she made such a positive impression. We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn was extremely helpful to me today. She provided me with all the information I was querying for my upcoming trip. Even downloaded and forwarded my boarding passes and luggage labels. 10/10. Thanks Katelyn
Dear Don,
Thank you for your fantastic five-star review! We're delighted to hear that Katelyn provided such helpful and thorough assistance for your upcoming trip. Ensuring a smooth and stress-free experience for our guests is our priority, and it’s wonderful to know she went the extra mile for you. We’ll be sure to pass along your kind words to Katelyn. Wishing you a fantastic trip!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn was friendly, clear and helpful. What more does one need?
Dear Rory,
Thank you for your fantastic five-star review! We're delighted to hear that Katelyn’s friendly, clear, and helpful approach made your experience with Imagine Holidays a great one. Your kind words are truly appreciated, and we look forward to assisting you again in the future.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn allied my concerns in a friendly and efficient manner.
Dear Lorraine,
Thank you for your kind five-star review. I’m delighted to hear that Katelyn was able to allay your concerns in such a friendly and efficient manner. Providing personalised and reassuring support to our guests is something we take great pride in, and it’s wonderful to know Katelyn’s assistance made a positive impression.
If there’s anything else we can do to support you as you prepare for your upcoming holiday, please don’t hesitate to reach out. We’re here to help ensure your journey is as seamless and enjoyable as possible.
Warm regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Katelyn, was very prompt and competent in responding to our queries and we are very satisfied with the service she provided.
Dear David,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Katelyn provided prompt and competent assistance, ensuring your queries were addressed to your satisfaction.
At Imagine Holidays, we pride ourselves on delivering exceptional service, and it’s always heartening to hear when our team members, like Katelyn, make a positive impact. We’ll be sure to pass along your kind words to her – it will undoubtedly brighten her day!
Should you need any further assistance, please don’t hesitate to reach out. We look forward to helping you create more memorable holiday experiences in the future.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Thanks so much for people like Joshua. You were absolutely Amazing. Thanks so much for your patience and attention you gave me It was extremely helpful. May God bless you Blessings Queenie
Dear Queenie,
Thank you for your heartfelt five-star review! We’re delighted to hear that Joshua provided such amazing service and that his patience and attention made such a positive impact on your experience. Your kind words and blessings mean so much, and we’ll be sure to share them with Joshua—he’ll be thrilled to know he was able to help you so effectively.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We wish you a truly wonderful holiday ahead!
Blessings,
Harrison
Senior Customer Support Executive
Fantastic experience: I have had a brilliant experience booking my cruise & Disneyland trip with Imagine Holidays. Their customer service is fantastic, they are very helpful. Thank you to all of the team but especially Jay & Katelyn, whom I have emailed with most often.
Dear Rochelle,
Thank you so much for your glowing five-star review! We’re thrilled to hear that you had such a brilliant experience booking your cruise and Disneyland trip with us. Providing fantastic customer service is always our priority, and it’s wonderful to know that Jay and Katelyn stood out in making your booking process smooth and enjoyable.
We’ll be sure to share your kind words with them and the rest of the team—they’ll be delighted to know they’ve made a positive impact. If there’s anything further we can assist you with as your holiday approaches, please don’t hesitate to get in touch.
We hope you have an unforgettable trip filled with magical moments!
Kind regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Great to deal with Katelyn v professional and in tune with the products sold by Imagine travel
Dear Ian,
Thank you for your fantastic five-star review! We’re delighted to hear that Katelyn provided such professional and knowledgeable service. Her expertise and understanding of our holiday packages are qualities we truly value, and it’s wonderful to know she made your experience a positive one.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We look forward to helping you plan many more incredible journeys with us.
Kind regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I had some queries about my cruise in May 2025 and I was lucky enough to speak to Katelyn at Imagine Holidays. Katelyn was extremely helpful and professional. Her understanding of my issues and knowledge of the products was exceptional. She answered all my questions and gave me suggestions on how to address any issues, including calling her back. Her service was excellent. Thank you Katelyn
Dear Leonie,
Thank you so much for your wonderful five-star review! We're thrilled to hear that Katelyn was able to assist you so thoroughly and professionally. Her dedication to understanding your queries and providing exceptional service truly reflects the standard we aim to deliver to all our guests.
It’s fantastic to know that she not only addressed your concerns but also provided helpful suggestions and reassured you with her expertise. We’ll be sure to share your kind words with Katelyn—she’ll be delighted to hear them.
Should you need any further assistance as your cruise approaches, please don’t hesitate to reach out. We hope you have an incredible experience in May 2025!
Kind regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Whilst I am yet to travel using Imagine Holidays although have booked, the service and responsiveness in the planning process (special mention to Dana) has been exceptional. I shall leave another review once my trip has been had and enjoyed!
Dear Jennifer,
Thank you for your glowing five-star review! It’s wonderful to hear that Dana provided exceptional service and made the planning process smooth and enjoyable for you. We truly appreciate your kind words and your confidence in us as you prepare for your upcoming trip.
We look forward to hearing about your experience once you've returned and hope it exceeds all your expectations. If there’s anything further we can assist you with in the meantime, please don’t hesitate to get in touch.
Kind regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Many thanks for your prompt and courteous attention, Katelyn! Kind regards, Patricia Graham
Dear Patricia,
Thank you for your lovely five-star review and for recognising Katelyn’s prompt and courteous service. We’re thrilled to hear that she was able to assist you so effectively. Your kind words are greatly appreciated, and we’re delighted to have you as one of our valued guests.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Thank you Caitlin, you helped me greatly and were most patient.
Dear Pat,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Katelyn was able to assist you effectively and with patience. Providing excellent customer service is our priority, and it’s wonderful to know Katelyn made a positive difference during your interaction.
Should you need any further assistance, please don’t hesitate to reach out. We look forward to helping you with your future travel plans!
Kind Regards
Josh
Customer Support
Fantastic experience: Sam was great, could not have asked for anything better. Sam went beyond all that was expected. Thanks Sam. Sam you deserve a pay rise.
Dear Anthony,
Thank you for your glowing five-star review! We're absolutely delighted to hear about the exceptional service you received from Sam. It’s wonderful to know that Sam went above and beyond your expectations, making your experience truly memorable.
We’ll be sure to pass along your kind words and appreciation to Sam – we’re certain it will make their day. Your feedback is a fantastic reminder of the dedication and commitment our team strives to deliver every day.
Thank you for choosing Imagine Holidays, and we look forward to assisting you again in the future.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: We have booked this beautiful trip to the Antartica through Imagine Holidays and they have been fantastic We are still planning our trip and anytime we needed some help they were there for us.Recently we needed more help and Sam came to the rescue and helped us once again.He was very patient with us and did not rush with what we were asking.We know that if we needed more help he will be there to help again.The trip is getting very close we are ready to go and we cannot wait. We recommend this company very highly. Saviour and Margaret
Dear Saviour and Margaret,
Thank you for sharing your fantastic experience with Imagine Holidays! We’re thrilled to hear that you’ve had such a positive journey with us as you prepare for your incredible trip to Antarctica.
It’s wonderful to know that Sam was able to assist you with patience and care, ensuring all your questions and needs were addressed. We’re proud of our team for consistently going above and beyond to support our customers, and your kind words reaffirm our commitment to excellent service.
We share your excitement as your departure date approaches and are confident that your Antarctic adventure will be nothing short of extraordinary. Please don’t hesitate to reach out if you need any further assistance before you set off—we’re here for you every step of the way.
Thank you for recommending us so highly, and we wish you an unforgettable journey!
Kind Regards
Josh
Customer Support
Fantastic experience: Katelyn was very helpful with the information she provided and timely with her responses.
Dear Darryl,
Thank you for your kind feedback!
We’re so pleased to hear that Katelyn was helpful and prompt in providing the information you needed. Ensuring our customers receive timely and efficient assistance is always our goal.
We appreciate you sharing your experience and look forward to assisting you again in the future!
Kind Regards
Josh
Customer Support
Fantastic experience: Awesome contact with Katelyn..call out of the blue and issues sorted out in no time..Amazing customer service ..
Dear Tony,
Thank you for your fantastic five-star review! We’re thrilled to hear that Katelyn provided such amazing customer service and was able to resolve your issues so efficiently. It’s wonderful to know that her proactive approach and professionalism made such a positive impression.
We’ll be sure to pass along your kind words to Katelyn – she’ll be delighted to hear how much her efforts were appreciated.
Thank you for choosing Imagine Holidays. We look forward to assisting you again soon!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Joshua has been consistently helpful with my enquiries - providing prompt, friendly and professional assistance.
Dear Chris,
Thank you for your fantastic five-star review! We’re delighted to hear about your positive experiences with Joshua. It’s great to know he has consistently provided prompt, friendly, and professional assistance with your enquiries.
We’ll be sure to share your kind feedback with Joshua – it’s always wonderful to see our team’s dedication being recognised and appreciated.
Thank you for choosing Imagine Holidays, and we look forward to assisting you with your future travel plans.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Many thanks to Katelyn at Imagine Holidays for the fantastic organising of our Norwegian Fjord Cruise!
Dear Jeff,
Thank you for your wonderful five-star review! We’re delighted to hear that Katelyn’s fantastic organisation made your Norwegian Fjord Cruise a success. Your kind words mean a lot, and we’ll be sure to pass them along to her.
We hope you have an incredible time, and we look forward to helping with your next adventure!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Joshua, my Imagination Holiday representative was extremely helpful and patient answering all my questions.
Dear Catherine,
Thank you for your glowing five-star review! We’re thrilled to hear about the exceptional service you received from Joshua. His helpfulness and patience in addressing your questions are exactly the qualities we strive to deliver to every guest, and it’s wonderful to know he made such a positive impression.
We understand how important it is to have all your questions answered when planning a holiday, and we’re so pleased that Joshua was able to provide the support you needed. Your kind words will certainly be shared with him, and I’m sure he’ll be delighted to know his efforts were appreciated.
Thank you for choosing Imagine Holidays. We look forward to helping you plan more unforgettable adventures in the future!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Excellent service from a professional lady called Suzanne. She was the only person that helped us with exactly what we needed. Kind regards Brenda and Bruce
Dear Brenda and Bruce,
Thank you for your glowing five-star review! We’re absolutely delighted to hear about the excellent service you received from Suzanne. It’s heart-warming to know she was able to assist you with exactly what you needed and make such a positive impact.
Suzanne’s professionalism and dedication are a true credit to our team, and your kind words will mean the world to her. Providing exceptional support to our guests is what we strive for, and it’s wonderful to see this reflected in your experience.
Thank you for choosing Imagine Holidays. We look forward to assisting you with your next journey and creating more unforgettable memories for you both.
Kind regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Joshua was quick and efficient in responding to my pre-cruise enquiry.
Dear Roger,
Thank you for your fantastic five-star review! We’re so pleased to hear that Joshua provided quick and efficient assistance with your pre-cruise enquiry. It’s great to know he made the process smooth and stress-free for you.
We’ll be sure to share your kind words with Joshua – feedback like yours is what motivates our team to deliver the best possible service.
Thank you for choosing Imagine Holidays, and we hope you have an incredible cruise!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Had a great conversation today with Katelyn regarding our upcoming trip to Japan, couldn't have asked for someone better to talk to, thank you so much for your thoughtful and precise advice, eased all our concerns. Thanks again Katelyn
Dear Brent,
Thank you for your wonderful feedback! We’re delighted to hear that your conversation with Katelyn was so helpful and reassuring. Providing thoughtful and precise advice is exactly what we strive for, and it’s fantastic to know that Katelyn was able to ease your concerns about your upcoming trip to Japan.
We’ll be sure to pass along your kind words to Katelyn—it will mean so much to her. Wishing you an incredible journey to Japan, and please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind Regards
Josh
Customer Support
Fantastic experience: Thank you Jacqui for your incredible help with cancelling a booking I made on board a ship. You sorted out a problem which I found very difficult to handle. Once again thank you.
Dear Ingrid,
Thank you so much for your kind feedback. We’re delighted to hear that Jacqui was able to assist you in resolving the issue with your onboard booking. We understand that these situations can sometimes be challenging, and we’re glad Jacqui could make the process smoother for you.
Your appreciation means the world to us, and we’ll be sure to share your lovely words with Jacqui. If there’s anything more we can do to assist, please don’t hesitate to reach out.
Thank you for choosing Imagine Holidays!
Kind Regards
Josh
Customer Support
Fantastic experience: the response and service was without fault. Very friendly and answered all my queries . Cannot fault the service i received from Katelyn
Dear John,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Katelyn provided you with such excellent service and was able to answer all your queries so effectively.
Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We’ll be sure to pass on your lovely feedback to Katelyn, as it will mean so much to her.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to helping you plan your next adventure!
Kind Regards
Josh
Customer Support
Fantastic experience: Response to my query was swift and fully informative. Katelyn was extremely helpful and resolved my query immediately. Thankyou.
Dear Cara,
Thank you for your wonderful feedback!
We’re delighted to hear that Katelyn provided you with swift and informative assistance, resolving your query immediately. Providing excellent customer service is our top priority, and we’re thrilled that Katelyn exceeded your expectations.
Thank you for taking the time to share your experience, and we look forward to assisting you again in the future!
Kind Regards
Josh
Customer Support
Fantastic experience: I have awarded 5 stars to IMA, mainly due to wonderful efforts of Brisbane-based "Dana", in promptly attending a protracted and tricky visa difficulty. Not only knowledgeable and sincerely interested, but Dana's efforts were also accompanied by much friendliness and keen follow-up. My big thanks Dana!
Dear Kate,
Thank you for your glowing 5-star review!
We’re thrilled to hear that Dana went above and beyond to assist you with your visa challenge. Her knowledge, dedication, and friendly approach truly embody the level of service we strive to provide to all our customers.
We’ll be sure to pass along your kind words and gratitude to Dana—she’ll be delighted to know her efforts made such a positive impact.
Thank you for taking the time to share your experience, and we look forward to helping you with your future travel plans!
Kind Regards
Josh
Customer Support
Fantastic experience: Dana from the call centre was an absolute gem. She addressed my queries and was able to sort them out very quickly for me. Thank you.
Dear Debbie,
Thank you for your lovely feedback!
We’re delighted to hear that Dana provided you with such exceptional service and was able to address your queries promptly. She truly is an asset to our team, and we’ll make sure your kind words are passed along to her.
Thank you for sharing your experience, and we look forward to assisting you again in the future
Kind Regards
Josh
Customer Support
Fantastic experience: Katelyn was a pleasure to interact with: cheerful, helpful, personal, professional and efficient.
Dear Elizabeth,
Thank you for your fantastic five-star review! We’re delighted to hear that Katelyn provided you with such a positive experience. Her cheerful, professional, and personal approach embodies the level of service we strive to offer all our guests, and it’s wonderful to know she made such a great impression.
Your kind feedback will certainly be shared with Katelyn and the rest of the team. If there’s anything more we can assist you with, please don’t hesitate to reach out.
We look forward to helping you plan more memorable holiday experiences in the future!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Thank you Katelyn. Was lovely to talk with you this morning. Best wishes Gail
Dear Gail,
Thank you for your lovely five-star review! We’re so pleased to hear that your conversation with Katelyn made such a positive impression. She truly enjoys connecting with our guests, and your kind words will mean a great deal to her.
If there’s anything more we can assist you with, please don’t hesitate to get in touch. We’re here to help you create unforgettable holiday experiences.
Best wishes,
Harrison
Senior Customer Support Executive
Fantastic experience: Dana was very helpful, and nothing was too much trouble. Was a pleasure to deal with. Thank you!
Dear Geoff,
Thank you so much for your wonderful five-star review! We’re thrilled to hear that Dana provided such exceptional service and made your experience with us a pleasure. It’s always our aim to go above and beyond for our guests, and it’s fantastic to know Dana exceeded your expectations.
Your kind words mean a lot to us, and I’ll be sure to share your feedback with Dana and the rest of the team. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
We look forward to helping you create more memorable holiday experiences in the future!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: My husband and I recently undertook our first holiday through Imagine Holidays. Singapore to Hong Kong via a Seabourn Cruise. From start to finish everything was handled most professionally and all transfers, the Hotel in Singapore, the cruise itself and the lovely trip around Hong Kong prior to our departure was a lovely surprise to kill time prior to our late flight home. The office staff handled all my queries politely prior to our departure and we could not fault anything during our holiday. During our vacation all tour representatives were on time, courteous and knowledgeable. Thank you Imagine Holidays.
Dear Judith,
Thank you for sharing such a glowing review of your recent holiday experience with Imagine Holidays! It brings us immense joy to know that your first journey with us, from Singapore to Hong Kong via a Seabourn Cruise, exceeded your expectations.
We’re delighted to hear that every aspect of your trip, from the seamless transfers and the hotel in Singapore to the cruise and your pre-departure tour of Hong Kong, was handled to your satisfaction. Knowing that these elements came together to create a memorable and stress-free holiday for you and your husband is exactly what we strive for.
Your kind words about our office staff and on-ground representatives mean a lot to us, as we pride ourselves on delivering professional, courteous, and knowledgeable service throughout. It’s wonderful to know that you felt well-supported from start to finish.
Thank you once again for choosing Imagine Holidays. We look forward to helping you plan your next adventure soon!
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: Dana efficiently managed my request for a change of hotel to one nearer to the cruise terminal for our upcoming cruise and was proactive in processing our mobility form and notifying the airlines of our needs.
Dear David,
Thank you for your fantastic review! We're delighted to hear that Dana efficiently handled your request to change hotels and ensured your mobility needs were addressed with the airlines. Her proactive approach is a reflection of the high level of service we strive to provide to all our guests.
We hope your upcoming cruise is everything you imagined and more. If there's anything further we can assist with, please don’t hesitate to reach out.
Best regards,
Harrison
Senior Customer Support Executive
Fantastic experience: I also want to thank all of the staff at Imagine for their help, professionalism and willingness to go that extra step to aid your customers. In particular I will single out both Sara and Dana. Well done.
Dear Bob,
Thank you so much for taking the time to share your wonderful experience with Vanessa, our Customer Support Executive, at Imagine Holidays. We're thrilled to hear that Vanessa went above and beyond to ensure your booking was completed to your satisfaction.
Vanessa truly embodies our commitment to providing exceptional customer service, and your glowing review serves as a testament to her dedication and kindness. Your feedback is invaluable to us, as it motivates us to continue delivering memorable experiences to all our valued customers.
Rest assured, I will personally ensure that your appreciation reaches Vanessa, and I have no doubt that your kind words will make her day. It's heartwarming to know that Vanessa's efforts have made a positive impact on your experience with Imagine Holidays.
Once again, thank you for choosing Imagine Holidays, and we look forward to welcoming you on your next adventure with us!
Kind Regards
Josh
Customer Support
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