Flight Centre

Fantastic experience: We just had a shock of being denied visa even though we had the paperwork and Nicole H was amazing!! Within 10 mins she had us back checking in and through!! Fantastic service!! Thankyou

Negative experience: Charge $10 to print a visa. Opportunistic capitalism at its best.

Fantastic experience: I want to shout out and thank Rhiann from Flight Centre Sydney Airport. She has been amazing from start to finish! Through flight changes, date changes and everything in-between, not going to lie, I was painfully annoying at times I am sure, but Rhiann went above and beyond to make sure I was happy and got amazing deals for our first family holiday in over 8 years to Europe! Thanks again and as a first time Flight Centre customer, I will be using you from now on for all my trips! Thank you

Fantastic experience: An excellent experience handling everything from best available dates, even on short notice, as well as plenty of options for extras and payment plans. I was extremely satisfied by the care and attention provided by my FC agent (RHIANN NAGI) and would recommend them to anyone.

Negative experience: Advertised as being open until 8.30PM - was closed on arrival at 5PM.

Fantastic experience: Erica was fantastic!!! Unfortunately I had a problem with my Vietnamese visa and could not check in to our flight at Sydney international airport. Erica came to the rescue. She organised a temporary visa and new internal flights in Vietnam all within minutes. Thankfully just in time to check in. I am so grateful for her expertise and swift service. Debbie

Fantastic experience: Ronan at Flight Centre International Airport was so helpful and reassuring to me and my Dad when we had issues with our visas. Ronan spent time with me on the phone and got our visas sorted within 30 mins of arriving at the airport - he assisted us even though I was travelling with another tour group. I highly recommend Ronan and his team for great service and follow up!

Fantastic experience: Glowing review alert - A person must love their job to make their customer’s life better, and one such example is Nicole Henwood at Sydney International airport’s Flight Centre. We were having serious issues with our travel document when we met Nicole at the airposrt’s flight centre. She not only understood our problem but got involved personally with compassion. She made it her responsibility to get our travel sorted and got us on the plane as scheduled. We went down to the wire, but if it was not for her we wouldn’t be enjoying our holiday right now. If the bosses at @flightcentre are seeing this review, you need to give promotion to Nicole. You don’t get gems like her too often PS - Happy birthday Nicole!! Bula and Vinaka!!

Fantastic experience: Erika helped my dad and I with new tickets to Zimbabwe in a time of crisis, we had so many issues with our initial tickets bought elsewhere and she made sure to ease our worries, offer expert support. All while getting us completely sorted, we’re so grateful and glad to be on the way, she found us great deals with less stops and even emailed us more info to help our transits on the way back. Her kindness and energy was appreciated, I would not hesitate to book future trips with her Thank you again

Fantastic experience: We were helped by Erica, she was extremely kind and helpful and was the calming influence we needed after a very stressful morning.

Fantastic experience: Thanks for your help Nicole H

Fantastic experience: I finally understand the benefits of using a travel agent and will never go back (Nathaniel is a life saver and is the best agent I’ve ever encountered!). After getting frustrated with trying to book my own flights using the Google Flights option (hidden fees, giant layovers, changes in costs constantly), I figured I’d just *check* to see if going through a travel agent would be easier… Not only was it easier (they gave me several realistic options of varying prices, travel time, flight carriers…), but when a family emergency occurred and I had to change/cancel my flights around they went above and beyond to help me! This took so much stress off me and I was able to spend my limited time, away from a laptop! Thank you Nathaniel, I’m so grateful for your time and dedication!

Fantastic experience: Great service from Australian flight centre who helped me alot with an emergency flight and flight change within 12hrs

Fantastic experience: Received fantastic service today by the lovely Erika!! I was extremely stressed and she helped me in a time in of need - professionally, efficiently and with a smile. Thank you to Erika and the Flight Centre team

Fantastic experience: Thanks Erica at flight centre Sydney International airport. you were so helpful and professional and helped calm a very stressful situation . nothing but praise for this young lady. I would give six stars but there are only 5 . Thanks Erica again you need a pay rise ... Rowland

Negative experience: $10 to print one page - I can accept markups at the airport but $10 to print a single page is ridiculous. The poor staff looked ashamed to even ask for this much money.

Fantastic experience: Many thanks to Flight Centre at T1 Sydney International Airport and in particular Nicole who calmly and capably assisted me today when i needed help after flight cancellations. Nicole picked up features in my cancelled flights that I’d forgotten about, and worked on revised flights that matched. Thanks Nicole!

Fantastic experience: Our flights were cancelled at the airport this morning .. We waited for flight centre to open and those girls were fantastic .. They did everything they could to get us sorted and rebooked . So professional couldn’t have asked for better service . Highly recommend !!!

Fantastic experience: Erika was helpful.

Fantastic experience: We just had a great experience with Nathaniel at flight centre. Couldn’t recommend him more highly to deal with! He went above and beyond for me. Will definitely be using him on our next trip

Negative experience: Horrible customer service. I went in there to book a flight for me and my mother to USA and from USA to Canada and a flight from canada to Bangkok for myself alone and i go back to canada and from there i go back to sydney with my mother. So i asked the guy i wanted to stay two weeks in usa and go to canada from there stay another two weeks and go to Bangkok stay two more weeks while my mother stays in canada and i come back from bangkok and we both go back to Australia from there. i told him doesn't matter which date find me best dates he thinks the flight could be cheapest. The guy looks at me and says "we don't offer competitive prices and give me a specific date i can't just go scroll through the year" He was very condescending and unprofessional and he looked like he didn't want to even bother with me at all. So i told him mid of the year and he again asked "give me specific dates" i said " i don't know man just between this time" anyway until he pressured me to give him the dates specifically and then he turned on me and said "sorry no flights on this date that fit what you want" i said check other dates? he said "i am not going to scroll through dates here for you here's my card send me an email of your itinerary and what you want and do your research and i book it for you" . i got up and left and i felt like this man didn't even want to book anything for me. I work at the airport and i wasted my time going there and book. i also worked as a travel consultant in 2019 and we never treated our customers like this we checked every date for them within the time frame they wanted. if someone asked from middle of the year i always checked from may to august and its one month and a half trip how hard was that for him? isn't it his job to look for flights for me? he wanted me to do the research for myself and do his job for him and he just clicks few buttons and books the flight for me where i could do that all at home and cheaper price. Horrible place and unprofessional man works in there and so condescending person and he looked like he didn't want to be there or do any work. i walked out of there and i am never booking from flight centre ever and won't recommend people to do it anymore i used to always recommend people to flight centre when they asked me because i worked as a travel consultant myself and i have sent few people to flight centre now i just want to find an alternative for when people ask me.

Fantastic experience: Nathaniel has been amazing to deal with, going above and beyond to help with a tricky situation and deal with someone who has no idea about flights (me). Was very patient and reactive in getting things sorted. Couldn’t be more appreciative of him and how he’s helped.

Fantastic experience: Great job when I needed a ticket right away.

Fantastic experience: Nicole Henwood at Sydney International Terminal saved me soooo much stress and even $$$$. I booked separate flights to get to Antarctica to save a few bucks. Big mistake. I was told I didn't need a visa as I was not staying for more than 90 days. What I didn't know was that only applies if the tickets are connected. I turned up at Qantas. Denied access due to no visa. I was told to see customer service. Yep. We can fix that right now. $9,000 please? ON TOP of the price already paid. Stress levels increased big time. Off to see Nicole. Literally within 10 minutes. she had it all sorted. I had to burn 4 tickets and rebook the whole trip. BUT!! She got all 4 flights rebooked for less than the Qantas tickets alone. I lost the money on the other tickets but got a refund on Qantas. End result. It cost me $200 LESS that I had paid. Nicole. You saved my travelling life. Thank you. I know who I will be booking through next time.

Fantastic experience: Rhiann was extremely helpful and went above and beyond when I had Visa issues

Fantastic experience: NICOLE is the best. Cheerful, positive and great service. Helped me fix visa issue quickly. She is an angel.

Fantastic experience: Able to help me with a last minute flight change. Recognised my situation in a calm and friendly way and advised me of their fees and charges and other cheaper options.

Fantastic experience: I had a mix up with our flights, and had to come up with a solution quickly so I headed to Flight Centre. Erika was incredibly helpful, calm and kind during a stressful time. Thanks Erika!

Fantastic experience: Nathaniel has to be the calmest and most friendly person under pressure that I have ever met. He dealt with multiple anxious people - ourselves included - who needed last minute travel documents. He got the job done and his professionalism and calmness were very reassuring

Fantastic experience: Our passports were 1 day short of 6mths so the airline wouldn’t allow us to board our flight to Fiji. Ronan at Flight Centre Sydney Airport was able to contact the Fiji Govt and obtain clearance in time for us to board our flight. We realise the stars aligned in terms of timing (1 minute to spare) but remain forever grateful to Ronan for making it happen. Thankyou

Fantastic experience: Nathaniel is a life saver! The staff here are very knowledgable when it comes to booking flights and knowing visa information. Thanks guys for helping us rebook and getting us to our destination!

Fantastic experience: We want to send a HUGE thank you to the lovely, helpful employee at Flight Centre, Sydney International Airport. I dont know her name- we arent even paying customers. We received calm, accurate advice from this angel at a time when we were having incredible difficulties with a visa for our trip to Vietnam. She provided us with options and offered further assistance if we needsd it. We went to thd Vietnam Consulate, obtained advice re the visas, sent an email and the issue was resolved. That few kind minutes made an incredible difference. Thank you so much, and Im sorry we did not ask your name

Fantastic experience: Nicole was amazing this morning. Got to the gate and realised I neeeded a visa to transit via San Fran. Nicole sorted me and the family out super quick and took all the stress away (there was lots). Thanks Nicole, 5 stars because of you.

Negative experience: I HIGHLY DON'T RECOMMEND THIS STORE ! They look professionnel but are really uncompetent. I had miss my plane for vietnam and asked them what can i do ? They were telling me i dont have a visa so i had to pay a $500 a letter to get there or do the e-visa and wait 5 days or call the vietnam ambassade to have a writting as soon as possible.... i was really confuse and stress, i am not good with pressure so i decided to not rush and found a day later that i dont need any visa because i was staying less 2 weeks, when i came back they told me yes but you have to proof you get out from the country before and have to pay another ticket.... So i listen to them and pay for another ticket. WRONG THING TO DO !!! I took a ticket for Cambodia and they didnt event tell me it was a HIGH RISK to travel there and recommended for foreigner to not attend there, FIND OUT THE DAY I WAS GOING THERE !!! Also at the board they ask me afor a visa and i just say i stay only 10 days he didnt check any other documents and didnt ask me anything ... so DONT TRUST THEM TOO MUCH , THIS PEOPLES ARE CLEARLY A SCAM and the worst is, they make me feel so uncomfortable and like i was bothering them...

Negative experience: Although the travel agent helped me, she was unpleasant to deal with. When a highly stressed customer enters your agency, please do not treat him/her in such a condescending manner.

Negative experience: I would like to give zero if I can, two black-and-white copies for e-visa cost $10??!!! It's unreasonable, you can even ask for $100 because you know that even if it is expensive, people will be paid for the check-in document.

Fantastic experience: I have booked flights with Nicole both before and after covid! She is always friendly and extremely helpful as I did have some questions about my most recent booking. My mum is also very happy with the service provided by Nicole. Can’t wait to book our next flights.

Negative experience: Flight Centre charged me and my children over $1500 for a tourist visa approval letter to enter Vietnam. I was told upon arrival I would be greeted by someone from customs who would process our tourist visas on the spot. There was no one there to greet us upon arrival. When I showed customs the approval letter that Flight Centre provided me with, they told me that I had been scammed. I then had to pay for tourist visas in Vietnam. When I contacted Flight Centre they refused to refund me, even though they have made a profit from my transaction and did not provide me with Visas that I paid for. Very disappointing.

Fantastic experience: Extremely helpful here!! Nathaniel went above and beyond to book my urgent flight and clear a few passport issues. Thanks again for everything

Fantastic experience: ❤️

Fantastic experience: I have booked flights with Nicole both before and after covid! She is always friendly and extremely helpful as I did have some questions about my most recent booking. My mum is also very happy with the service provided by Nicole. Can’t wait to book our next flights.

Fantastic experience: Brilliant. Erica was superb. We had a hassle with our ESTA and she resolved it all with minutes to spare.

Fantastic experience: Had an amazing experience with them, very quick, very professional and sound knowledge of all travel related enquiries. Helped me get my ESTA approved in less than an hour at the airport itself. Absolutely saved my US trip!

Fantastic experience: Great customer service and such a friendly member. I wouldn't hesitate to recommend them. If your have ESTA visa waiver issues don't hesitate to contact them.

Fantastic experience: I had a superb experience here today. My eVisa for Vietnam hasn’t come through and Leanne Molloy got me sorted. She was a delight to deal with. The first thing she said was “Relax! You’re going to get your visa.” Everything was done very professionally. I had such a good experience my brand image of Flight Centre is really strong. Thanks Leanne!

Fantastic experience: Our flight from Sydney to bali with Jetstar was cancelled 4 hours before the flight was due to leave, Erica at flight centre got us onto the next available flight with another airline, she was so helpful and the service was outstanding

Fantastic experience: Very Helpful will 100% use again

Fantastic experience: I believe I had Michelle this morning booking a very last minute flight for my mother. She literally had 5 minutes to do it before check in was closing. My mother made her flight. Thank you so much for the excellent service and the genuine care factor.

Fantastic experience: Nicole is amazing! She has helped me book many trips both international and interstate. Nicole is so patient and knowledgeable! Thank you ☺️

Fantastic experience: Fantastic experience at the Flight Centre (Sydney International Airport). Ronan completed the Air Suvidha (This is an online form mandatory for all international arrivals in India) form for us in 5 minutes, otherwise we would have to miss the flight to India this morning. Ronan completed the lengthy form in a just a few minutes and gave us the printed proof of acceptance by the Indian Government. Many thanks to Ronan for resolving this last minute issue for us.

Fantastic experience: Michelle Fazzari was awesome getting us through to our canceled flights to another flight ✈️ very happy

Fantastic experience: Have had the most fantastic experience with Ronan from flight centre at Sydney airport this morning, who has saved a very long awaited family holiday. Attempting to check in for my flight to Fiji from Sydney, Virgin told me I unfortunately cannot travel as my passport expires in 5 months (I unwittingly had not realised this was a restriction), and that it is taking 4 months for passports to get renewed. My family were due to meet me in Fiji in 2 days, for a very special holiday. Manager told me I could try ringing Fiji embassy for approval but it is unlikely, and my phone unfortunately couldn’t make that international call. Ran to Flight centre in desperation for any help or phone, and Ronan saved the day! He calmly and so kindly called embassy in Fiji who luckily responded, got a verbal approval, emailed my documents through, asked them to send a written confirmation back, and printed it off for me, all within 40 minutes. Virgin airlines accepted this and allowed me to continue my travel. Would have been devastated if this trip had to be canceled. Thank you Ronan, means the world to this little family!

Fantastic experience: Was very easy to book my holiday through Nicole, I went through everything over the phone while I was in traffic and had an quote emailed through with in the hour and holiday booked! Highly recommend

Fantastic experience: We had a trip to Fiji impacted by Covid in 2020 and have been waiting for the right time and for availability this year. Due to the Covid situation, Flight Centre have lost good staff and closed some branches, so our original agent is long-gone from the company. However, we have been in good hands for many months now with Nicole Henwood. Nicole has kept us informed re expiry dates etc and was very helpful in organising our trip (at last!) for August 2022. She's clearly been working long hours (emails replied to well after 5pm) and we are very grateful for her assistance. Great customer service in a very difficult environment.

Fantastic experience: Wait for departure from Sydney

Negative experience: Avoid and stay away from this store, extremely rude with no customer service provided. No empathy at all, raising voice even customer wasn't aggressive. Unprofessional. Why bother to open the store when there is no customer service, just keep the call centre. However, if there is only call centre, then why bother to go to flight centre, as a customer probably better off to book directly with the airlines would have a better results and customer services.

Fantastic experience: If you're travelling during these COVID times, book through Flight Centre - you will need it! And if you're lucky, look for Nicole - she's amazing!!!

Fantastic experience: Roxy in Sydney airport was absolutely brilliant and calm in sorting flights for us back to London in these crazy times. An angel at Sydney airport ✈️

Fantastic experience: Family trip saved by the amazing team that works here! Tamara was very understanding and very patient in allowing us to wait while holding on to tickets for us while we tried to work out what had happened to our original tickets that were booked else where..... Should have called them first to plan this holiday and wouldn't have had the massive headache. So thank you for making this trip possible!!

Fantastic experience: Our family of 5 adults and three children were heading back to NYC. All was going smoothly at check-in until we realise the wrong name was on one adult’s ticket compared with what’s on the passport. Gate will open in about an hour. Panic could have set it, and nearly did, if it weren’t for Josh from Flight Centre (our travel agent company). He patiently sat there and worked out a way to re-issue the ticket with the correct name, could have charged us fortune for his trouble but didn’t (there WAS a cost involved for sure!), and had our family on their way with a little time to spare! Nothing was too hard for Josh. Thank you, thank you!

Fantastic experience: Awesome service today from the two ladies who helped out my family with our last minute Canadian Visas. Thanks so much!

Fantastic experience: My wife has been dealing with Alexandra Mansour from the Mascot branch. Every question or concern that was raised with Alexandra was responded to promptly which was amazing during these crazy times. She helped us navigate through this insurance minefield and provided us with alternatives with regards to our travel insurance cover. We would have no hesitation whatsoever recommending Alexandra for all your travel needs. We understand that Alexandra has now moved to the Southgate Branch and we will be seeking her assistance again when we are able to travel. Thank you Alexandra Brian and Lorraine

Fantastic experience: I had to call these guys to try change a flight, in a real hurry. Not only was I NOT on hold for a long time, but when Nicole answered, she was extremely polite, friendly and knowledgable. She helped as much as she possibly could, even to calling me back (which is rare) . It's times like these that you need a reliable company, and thanks to Nicole and her efforts, Flight Centre is one of them.

Fantastic experience: Very helpful

Fantastic experience: Love it

Positive experience: Clean

Negative experience: This place literally charged me $10 for a black and white print because I only had an electronic copy of my visa. Actually ridiculous...

Negative experience: Charge $10 to print a visa as some countries won’t accept electronic copies. Wow, what a rip off.

Fantastic experience: Would recommend Alexandra Mansour The best agent i have ever come across, knowledgeable, friendly and professional with a personal touch to your itinerary, every time. 10/10 service

Fantastic experience: Brad Clarke was extremely helpful and supportive when we needed an ESTA last minute. His customer service is exceptional.

Fantastic experience: Honeymoon disaster averted my Nicole! .I was pulled out of line by Home Affairs Passport invalidated.3 hours till take off.for Budapest. Long story..missed flight.. Nicole.fixed it..and didn't do original booking. Met my beloved on time..Nicole dealt with a very frustrated and agitated old guy... with grace and efficiently. ..

Fantastic experience: My partner came back to Christchurch this morning, he had been staying with his sister in Sydney. When they dropped him off at the airport they drove off with his passport, phone and wallet. He went to flight centre based at the airport for help. He was so overwhelmed at the support that they gave him. Eventually got his passport etc and managed to get his flight. Thanks for trying so hard to support him. Great service.

Fantastic experience: Great service from Nicole and Kate - both went above and beyond to ensure we locked in the best deal. Have already recommended to friends and family.

Fantastic experience: Nicole was very helpful and came back with very good travel options during busy time of the year!

Fantastic experience: Roxy is amazing as she helped me with my problems with my flight without complaining at all. Thank You Roxy :)

Fantastic experience: We had such a wonderful experience with Ronan from the flight centre at Sydney airport. He went out of his way to help us in a difficult situation. He scanned, photocopted and emailed to help us get on our flight. He never made us feel like we were an inconvenience and showed excellent customer service. Thanks Ronan

Fantastic experience: Nicole has been my saviour on many occasions at home and overseas! She is enthusiastic and caring, she will go above and beyond which is something I am incredibly grateful for! I have booked 8+ trips with Nicole and have NEVER had an issue which is incredibly rare in most industries these days. From recommendations, organising changes, seeking medical attention overseas and accepting the challenge of booking 2 domestic trips and 1 Island trip all at once! Nicole has been my go-to. It is such a personal experience rather than a service as it almost feels like Nicole comes with you along the way. She takes such pride in her work as she should and it has been so sad seeing her leave our local FC but I know she is much needed at the Airport due to her kind, patient nature. I highly recommend Nicole for anything you may need, she truly gets to know your travel style and preferences and makes you feel so at ease!

Fantastic experience: I cannot express my gratitude enough! Josh exhausted every possible avenue to rectify an error that he had nothing to do with, to make sure that my mother in law boarded a flight for her first holiday with her grandkids. Your help in this situation Josh is and will always be greatly appreciated! I cannot thank you enough! Kindest regards, Chris.

Fantastic experience: Great help

Fantastic experience: Very helpful

Fantastic experience: Sach is real & true!

Fantastic experience: The best attention

Negative experience: Does staffs in this company usually work for only a real buyer? If a potential buyer approached and asked about their products? How would they treat the customer so badly? I had such a rude experience today by one of their staffs where the store at the airport. When I asked "how much is the available ticket for my travel?" A female staff at first kindly said "she will help to find soon" But I didn't really want to pay that much money for the ticket as I had small budget from missing a first flight and I said "sorry but will visit next time". If the price was affordable then, I would apparently have purchased the ticket without any hesitations. But if not, there is no choice but to anticipate the next visit or finding other cheaper ticket. As soon as I turned, I heard something weird sound at the back. "So annoying" she said. I could see how the woman switch her attitude aggressively to me if they don't take a promotion by the customer. Is this right attitude or etiquette to anybody in first met in common sense?

Fantastic experience: Most helpful young lady. Helping me with my journey.

Fantastic experience: Best customer service I have ever experienced! Thank you Josh for assisting me!

Negative experience: they should go to Bangkok and learn how to run a airport...disgusting dirty toilets....poor food selection...little seating.and staff are rude and uptight

Negative experience: I found a flight in Auntbetty; Flight center took the screenshot and told me on Saturday that their price matching team will get back to me on Monday. On Monday never received any calls, now the price is increased by $25. A new agent(Sophie Eaton) took all the details and asked for screenshot again, she said she needed additional screenshots, i couldnt find any other pages in Auntbetty website. After 1 hr she writes back that Auntbetty changed their price and she cannot honor the price. when i asked, she said she cant take responsibility for the other agents and then she played the game "dont yell at me" and hanged up really disappointed

Fantastic experience: We booked our flight to NZ three months in advance. At the time of check in we were told that our names are not in the list. We headed to the Flight Centre counter at the airport with our booking reference. We thought it was a mistake on FC's part. It was not. Due to some factors revolving around cyclone Cook, we were bumped off the flight by the airlines. The lady at the counter helped us big time. Air line had offered us a next day flight and accommodation straight away, but she made sure that we can get the best of the situation. Instead of losing one day of our holiday, we took the accommodation, got an early morning flight to Queenstown (our earlier booking were only to Christchurch and then we would have taken a bus tour to Queenstown). It was our anniversary trip. It did not go as planned. But Flight Centre made it possible for us to get the best we could in this circumstance. We did not have to negotiate with the airline, Flight Centre did that. That is how a customer care should be, empathetic and enthusiastic. Thanks to you guys we had an amazing trip!

Fantastic experience: Service beyond and above at a time of distress and possible cancellation of holiday. Cant praise the service enough!

Fantastic experience: Dealt with Yaso Ravindran, extreeeeeamly helpful lady who was great and loved to solve problems, mainly ours. Who wants to do that for a job? She was the textbook example of someone who should work in customer service: great!

Fantastic experience: The lady who consulted me was so knowledgable and enthusiastic.