
Hidden Secrets Tours - Melbourne

Information about Hidden Secrets Tours - Melbourne
3000, Melbourne
Opening hours
- Monday: 9:30 AM – 5:30 PM
- Tuesday: 9:30 AM – 5:30 PM
- Wednesday: 9:30 AM – 5:30 PM
- Thursday: 9:30 AM – 5:30 PM
- Friday: 9:30 AM – 5:00 PM
- Saturday: 9:30 AM – 3:00 PM
- Sunday: Closed
The Best way to Tour Melbourne. Small groups and Private Tours of Melbourne. City tours, food tours, corporate and school tours in Melbourne. Walking tours in Melbourne City, showcasing Melbourne's Hidden Secrets.
PLAN a tour through the city laneways to soak in the flavours and colours of art, fashion, history, coffee, architecture and more. A Walking tour with Hidden Secrets is an alternative tour to your typical tourist experience.
The guide was amazing. She had such a wealth of background knowledge about the area that she answered every question as well as expanding on it. I could see she really enjoyed her what she did with enthusiasm and eagerness. It was a truly amazing experience. I would gladly recommend this tour for all those who love history and interesting coffee and eats Reviewed 2 January 2014 on TripAdvisor - Cafe Culture Walk
Our comment from TraTraTravel about Hidden Secrets Tours - Melbourne:
Hidden Secrets Tours in Melbourne offers a unique way to explore the city's hidden gems, guided by knowledgeable and passionate guides. Customers consistently praise the engaging and informative tours, highlighting guides like Melinda, Fiona, and Isabel for their charisma and deep understanding of Melbourne’s history and culture.
Some key highlights from user experiences include:
- In-depth Knowledge: Many reviews highlight the extensive knowledge of the guides, offering insights into Melbourne's architecture, street art, and culinary scene.
- Personal Connection: Visitors often mention feeling a personal connection with the guides, which enhances the overall experience and makes participants feel like part of the local community.
- Unique Exploration: Tours take guests through lesser-known lanes and arcades, showcasing hidden restaurants and vibrant street art that they might otherwise miss.
- Great Recommendations: The guides provide excellent tips on local eateries, shops, and attractions to revisit after the tour.
While most reviews are glowing, some guests have expressed concerns regarding pricing compared to similar tours or the specific focus of certain tours that did not meet their expectations. However, the majority of visitors recommend these tours as a must-do for anyone looking to experience the authentic side of Melbourne.
Overall, Hidden Secrets Tours offers a delightful and informative exploration of Melbourne, perfect for both newcomers and locals alike.
Hidden Secrets Tours - Melbourne: Reviews
Fantastic experience: Isabel gave us an enthusiastic insight into Australian history, taking us into fantastic interiors of buildings that we wouldn’t even have thought to enter. An excellent tour if you’re interested not just in history but in architecture and, indeed, ‘Hidden Secrets’.
Thank you for your kind words! We're so glad you enjoyed Isabel's tour and her unique perspective on both Australian history and architecture. It's great to hear that the hidden gems and interiors added such value to your experience. We truly appreciate your recommendation and hope to have the pleasure of guiding you again soon!
Fantastic experience: Great walking tour experience with Dee. Highlighted the history of Melbourne and got to see some cool laneways and arcades.
Thanks so much for your fantastic review! We're so glad you had a great time on the walking tour with Dee. It's wonderful to hear you enjoyed learning about Melbourne’s history and exploring the laneways and arcades. We’ll be sure to pass on your feedback to her. Safe travels The Hidden Secrets Tours team
Fantastic experience: Melinda was an amazing tour guide. My wife and I highly suggest taking the laneways and arcades tour of Melbourne — amazing architecture, a great history lesson, and a relaxing cafe experience. Thank you Melinda!
We’re so pleased to hear that you and your wife had such a fantastic time on the laneways and arcades tour! Melinda truly enjoys sharing the history and unique architecture of Melbourne, and it’s wonderful to know that you had such a memorable experience. Your kind words are greatly appreciated, and we’re glad you enjoyed the cafe stop along the way. Thank you for recommending the tour, and we hope to welcome you back on another adventure in Melbourne soon! Best wishes The Hidden Secrets Tours team
Fantastic experience: Lynn gave us an exceptionally interesting lanes and arcades tour through Melbourne. Lots of hidden places, interesting backgrounds and vibrant city life.
Thank you for your review Rainer. Lynne will be delighted to hear how much you enjoyed your tour through Melbourne's Lanes and Arcades. We hope you enjoy the rest of your trip. Safe travels The Hidden Secrets Tours team
Fantastic experience: Our tour with Melinda was splendid in every way. She was funny, knowledgeable, professional and timely. She possesses wonderful listening skills and managed to educate us on Melbourne's secret Lanes and Arcades in the space of only 3 hours.
Robbie, thank you so much for your kind review and the fantastic photos! We’re thrilled to hear how much you enjoyed your walking tour with Melinda. She’ll be absolutely delighted to hear your feedback. Safe travels, The Hidden Secrets Tours team
Fantastic experience: The Lanes and Arcades walking tour was an excellent way to get to know the CBD part of Melbourne. Our guide Melinda was knowledgeable and engaging. We really enjoyed the morning learning about the area and seeing points of interest that we would otherwise not have noticed.
Thank you so much for your wonderful review! We're so glad to hear that you enjoyed the Lanes and Arcades walking tour and found it a great way to explore Melbourne's CBD. Melinda will be thrilled to know you appreciated her insights and that you discovered hidden gems around the city. We hope you enjoy the rest of your holiday. The Hidden Secrets Tours team
Positive experience: Melinda was very knowledgeable and friendly.
Thank you for your review Mandy. Happy to hear you enjoyed your tour with Melinda. She will be delighted to receive your feedback. Safe travels The Hidden Secrets team
Fantastic experience: Morning Lanes and Arcade Tour, was a very nice experience. The tour show places you will never find by your own. The tour guide, Judy, made this tour excellent through her knowledge and her way of including all participants. We will highly recommend this tour! Britt and Tommy
Thanks so much for your review Britt and Tommy. Judy will be so happy to hear how much you enjoyed the tour with her. Wonderful news. We hope you enjoy the rest of your time in Melbourne Safe travels The Hidden Secrets Tours team
Fantastic experience: It was a super fun, educational, and pleasant walk with Alice. She managed to provide us with a lot of information about this amazing city with her enthusiasm. We had a wonderful lunch at Pastuso!! The next day we went back to the Block for a nice tea with scones at the historic tea house. We enjoyed it!!! And we recommended Hidden Tours to other travelers we met! Top organization!! Compliments to Alice!
Nico- thank you so much for your feedback. So glad to hear you enjoyed your tour with Alice and your lunch at Pastuso. We will make sure she checks out your review. Safe travels. The Hidden Secrets Tours team
Fantastic experience: We met our guide, Melinda, and for the next three hours we wandered the streets, lanes and byways of Melbourne, enjoying the architecture and learning Melbourne’s history. Melinda was terrific, and we loved our tour!
Thanks so much Magi. What wonderful feedback. So happy to hear you enjoyed your tour with Melinda. We will certainly let her know. Best wishes and enjoy the rest of your time in Australia
Fantastic experience: Melinda was a great guide. She was very knowledgeable and set a comfortable pace to see all the important sights. We had a great time.
Hi Paula- thank you so much for taking the time to review your tour with our guide Melinda. We are delighted to hear you enjoyed it and will certainly let her know. Wishing you a safe onward journey. We hope to see you on one of our other tours when you are next in Melbourne. Best wishes the Hidden Secrets Tours team
Fantastic experience: If you asked your spunky aunt to give you a private tour of her town, that is the experience you will get with Isabel! She has a great source of knowledge about Melbourne, and brought us around a number of hidden ally ways and streets showing us the street art and the eclectic array of restaurants that are nestled along the center of the city. Isabel warmed right up to the group and by the end I felt like family. She was very fun to spend the afternoon with. I would highly recommend doing this day one in Melbourne so you can revisit some of the stores and restaurants you see along the way. Must do tour to help you get familiar in a new city.
Hi Tim, thank you so much for your kind words. We are so happy to hear how much you enjoyed your time in Melbourne and your walking tour with our guide Isabel. She will be so pleased to hear this. We hope to see you on another Hidden Secrets tour next time you are in Melbourne. Safe onward journey Regards, Stefanie and the Hidden Secrets Tours team
Fantastic experience: Absolutely wonderful tour with Fiona. She engaged us all with history and humour and after working in Melbourne we were all amazed at how much we learnt. Highly recommend for all. Congratulations Fiona
Simon and Julie, thanks so much for taking the time to review your tour with our guide Fiona. We are so happy to hear you enjoyed the tour and that despite living and working in the CBD, we were able to surprise you with some hidden secrets. We hope to see you both on tour with us again sometime. Safe travels, the Hidden Secrets Tours team
Fantastic experience: What a fantastic tour - we did the Lanes and Arcades tour, and got so so many places, that would have been impoosible to experinece without local knowledge. This is a must do, as your first activity in Melbourne, even when arriving on a morning flight. Your Melbourne stay will be so much better when you know the cities secrets.
Thank you so much for your kind words Bent. We are so happy to hear how much you enjoyed your Lanes & Arcades walk with us. Safe travels Stefanie and the Hidden Secrets Tours team
Fantastic experience: Melinda was a professional and experienced tour guide who shared hidden lanes, cultural info and history about a city she is clearly passionate about! Highly recommended!
Dear Caroline, so pleased you were able to book direct, last spots on the small group of 8. We were happy to be part of your anniversary celebrations. Safe travels. Fiona and all the team , Melinda will be so pleased to see this.
Fantastic experience: Excellent lanes & arcades tour today with Liz. Fascinating & fun.
Thanks so much for taking the time to review your tour. Wonderful to hear you enjoyed the walk with Liz. We will certainly let her know. We hope to welcome you on one of our other tours another time. Warm regards and safe travels The Hidden Secrets team
Fantastic experience: Pushing it a bit on the pricing (a not very different tour in Sydney was half the price of this), but it was a well thought out tour (Lanes and Arcades Walk) with an excellent guide. I'd say 4.5 stars, but the quality of the guide has me rounding up instead of down.
Thanks Kevin, so love to hear your thoughts on our wonderful guide Dee, and that you enjoyed the tour design. We do understand price can be a consideration. It certainly is for us too. We operate small group tours usually a max of 8, respect the team we employ and support local businesses wherever we spend money. It was so lovely of you to book with us direct and join us on Monday with just 5 others. Thanks so much for taking the time to share your thoughts.
Fantastic experience: We did the laneways and arcades tour. What a fantastic morning! So many hidden walkways that in previous visits to Melbourne we have just walked past! Our tour guide was such a wealth of knowledge and passionate about her hometown. Highly recommend!
Hi Merrill, thank you so much for your kind words and sharing your tour images with us. We are delighted to hear how much you enjoyed your tour with Dee and would have to agree with you, she is a wonderful, passionate and knowledgeable guide and a valued member of our team. We are so happy to hear you experienced a side of Melbourne you had not seen on previous visits. Thanks again for sharing. Safe travels. Warm regards Stefanie and the HST team
Positive experience: There were 6 of us on the tour with our guide, Sarah. We had a great time and went to lots of great places. Sarah was terrific, friendly and knowledgeable. Would highly recommend this tour. Got some presents too! July 2014
Dear Lesley,Wow, thank you so much for the review here on Google +, we are trying to keep on top of all the lovely notes people leave, so still catching up on all the reply's..Glad your shopping game was on, and we really do hope you get to enjoy the Melbourne we love more often.Kind regardsFiona and Sarah and the team at Hidden Secrets
Fantastic experience: Liz was terrific. Accommodating, patient, well informed, & charismatic. So many good recommendations, conversation , & tips & tricks to the city. Our only regret is that we didn’t go on this tour as soon as we arrived in the City! Highly recommend!
Hello Chris, Thank you so much for your kind comments on Liz she is a total joy for us to have on our team. We certainly do try to recommend our walks are best for the beginning of peoples time in Melbourne. But you go it on a Monday (we are not operating on Sundays) so we are pleased to have met you and I know Liz will love to see your comments here. Thanks again for sharing your thoughts.. It is a joy to share with our team. Safe onwards travels. Kind regards Fiona and the team. Hidden Secrets Tours
Fantastic experience: Even though I am a local from Geelong. What a lovely day to learn some interesting facts about the laneways, architecture and arcades of Melbourne from the knowledgeable Fiona. Very enjoyable morning
Dear Janene. We just love having local guests on our walks. So pleased you enjoyed the version of the city we could share. Happy wandering, and hopefully you find more on your next visit. Thanks for taking the time to share your generous words, Fee and the team really do appreciate it.
Fantastic experience: Our host was Dee and she was in a word fabulous. Knowledgeable, patient, thorough and entertaining. Open to questions. And my wife agrees one beautiful woman. Recommend this tour to anyone.who wants to get to know Melbourne
Hello Anita, thanks for joining us these last few days. So please you both enjoyed our conversational style of tour, we love questions. I will pass this on to Dee, who will love your feedback. Thank you for taking the time. Safe onwards journey.Fiona and the teamHiddensecretstours
Fantastic experience: What a great tour. Even having lived in Melbourne (many many years ago) there was so much interesting info to learn. So many great little alleyways that would be so easy to just walk past without knowing what pieces of magic can be found in them.
Dear Marc, how great you got to experience such a glorious spring day with our guide Dee. A full morning group (with just 7 others) and I spy a few new pieces of art there too. Thanks for sharing your thoughts and photos too. Cheers, we hope you return to Melbourne again soon. Cheers.Fiona and the team Hiddensecretstours
Fantastic experience: Melinda is an excellent tour host! I worked as a translator on a Hidden Secrets Laneways and Arcades Tour for some Italian guests this morning, 20 November 2024, and Melinda was very knowledgeable, hospitable and professional! My guests were impressed and even I, a local guide for 26 years learned quite a few things!
We're so glad to hear that you and our mutual Italian guests had such a positive experience on the Hidden Secrets Laneways and Arcades Tour! It’s fantastic to know that Melinda’s expertise, hospitality, and professionalism made an impression. We’re especially pleased that even with your many years of guiding experience, you learned something new along the way—what a great testament to the depth of our tours! Thank you for your kind words. We look forward to working with you again in the future! Regards, Stefanie and the Hidden Secrets Tours team
Fantastic experience: Fiona our walkathon guide was a gem. We learnt and saw so much of Melbourne that we did not know. Melbourne is such a beautiful and rich heritage city. Fiona brought out the wealth of gems through her intimate knowledge. Thank you Fiona. From Samy & Angela.
Dear Samy, what a lovely review. Fiona certainly loves to share and inspire others on our city. Thank you for this generous review, we just loved having you. See you back in the city soon perhaps. Cheers from the HST team
Fantastic experience: Excellent tour of the inner city. Our guide Melinda was both friendly and knowledgeable. We found we learnt a lot about the city and there were plenty of opportunities to ask questions. Best of all was the insider tips on places to visit, restaurants and bars. There really is a plethora of hidden secrets tucked away in the Laneways of Melbourne and this tour is the best way to discover them.
Dear Bailey. Thank you so much for a lovely review. And for taking part in our pre advised project on the day. Melinda loved sharing the city with the international group that day. We are so pleased to have you back. Kindest regards. Fiona and the team.Hiddensecretstours
Fantastic experience: Absolute 5 star experience with Fiona our tour guide - I've lived in Melbourne my entire life and yet I learnt so much, about so many of the little details and the history about our beautiful city that Fiona pointed out as we walked from place to place. The restaurants we visited were welcoming, and delicious! So much food! Can 100% recommend this for anyone wanting to learn more about Melbourne, visit some of the best restaurants, whether you're a local or a visitor!
Hi Prosecco Queen! We loved having you, a food and wine lover on this #progressivedegustation of Melbourne. It’s always a joy to have our guests intermingle with others and share stories of their own and reflections of Melbourne too. We hope to see you out exploring the city again soon.
Fantastic experience: Awesome experience. Very very knowledgeable and pleasant guide. Thank you. Highly recommend.
What a lovely review. Thanks so much Joanne, we really appreciate you sharing your thoughts. We hope to see you another time on a different tour. Cheers from the team at hiddensecretstours
Fantastic experience: This tour flawlessly combined Melbourne's captivating history with its vibrant culinary scene. Led by Fi, our knowledgeable guide, we wandered through Melbourne's laneways, unearthing hidden architectural gems and absorbing captivating stories of the city's evolution. The highlight, of course, was the culinary exploration of Melbourne's renowned laneway restaurants. The selection of restaurants was exceptional and Fi's insights into the chefs and business owners added depth to the experience. The tour was paced perfectly, allowing ample time to savour each dish and immerse ourselves the restaurant ambience. The small group size ensured an intimate and personalised experience. There was ample food and perfectly matched wines. This tour is a must for food lovers!
Dear Stacey, what a lovely review. Fiona has always loved taking these tours, as have our other guides too. I will ensure Fiona sees this. A lovely overview of what we try to do here. Hope you get to enjoy some of the restaurants again soon.Cheer from the Hidden Secrets Tours team.
Fantastic experience: Judith provided a friendly, fascinating tour through Melbourne's arcades and central area streets. We learned much about the city's past and present and she highlighted many 'hidden in plain sight' features that we would have missed on our own. A good pace, a nice chocolate surprise, and excellent value for a three hour walk.
Don, thank you to you both for joining us. Your direct booking is greatly appreciated. and we really hope the Melbourne experience inspires more walks - as I am sure you will agree, they are the easiest way to get to know and feel a city in a short time. Ps - so pleased you enjoyed our chocolate tasting. Safe travels home to your corner of the world, we do so love having international guests back. Kind regardsFiona and the team - Hidden Secrets Tours
Fantastic experience: A very informative, comprehensive and interesting walking tour that I thoroughly recommend. I’ve been to Melbourne a few times and future trips will be so much better for the knowledge gained. Melinda is an excellent guide and I’m so glad I signed up for this
Kerry, what a lovely review. Melinda will be so pleased to see this, and thank you for taking the time. We know many of our guests will. Is it our city again, so yes we are sure you will find more gems in Melbourne each time. Safe travels. Fiona, Stef, Melinda and the whole HST team.
Fantastic experience: Excellent walking tour. Our guide was funny, informative, gave us great tips to f/u. Hidden Melbourne offers alleys & arcades you would miss on your own.
Thank you so much for your lovely review. We are happy to hear you enjoyed our walking tour. Safe travels
Fantastic experience: Had a awesome look around Melbourne with Fiona! She is such a cool woman with a wealth of fascinating knowledge of the city! Anyone, any age would thoroughly enjoy their time on one of these tours.
Thank you so much Rhianna - what fantastic feedback. We are delighted to hear how much you enjoyed your tour with Fiona and will certainly pass this on to her. We hope to welcome you on another Hidden Secret tour in the not too distant future. Enjoy the rest of your time in our beautiful city.The Hidden Secrets Team
Fantastic experience: Enjoyed the Cafe Culture tour today. Fiona was very knowledgeable and informative. We walked through a number of interesting laneways and were introduced to a number of out of the way cafes, where we had coffees, macarons and lunch. Highly recommended.
Dear Pat, so great to have you join our small group of 8 today. I hope you get to continue to explore more. We really appreciate you taking the time to post your positive feedback. Thanks again. The Hidden Secrets team.
Fantastic experience: Eine perfekte Tour um die kulinarische Seite von Melbourne kennen zu lernen. Aber nicht nur das, auch darüber hinaus haben wir wertvolle interessante Informationen zu Melbourne erfahren und können die Tour absolut nur weiterhelfen. Wir hatten einen wunderschönen Abend.
Danke, Petra, it was so lovely to have you on our Progressive Degustation walk, it was both lovely to meet you and now hear your thoughts here. Hoping you have more travels in 2023. Fiona, hiddensecretstours
Fantastic experience: Wonderful experience on the Lanes and Arcades tour! Melinda was a fantastic guide, and it was such an informative and interesting experience. Highly recommend it to anyone traveling to Melbourne!
Hi Ryan, we were so pleased to squeeze you both on the Oct 10th Lanes tour. It’s such a joy to see a review pop up that we didn’t expect. Our joy is to deliver the tour, Melinda will be so pleased to read this. Safe onwards travels and on your return to that other hemisphere:) kindest regards, Fiona, Melinda and all the Hiddensecretstours team
Fantastic experience: Hidden lanes tour was a great start to a great week in Melbourne. Melinda was a superb tour guide - so much knowledge and a great sense of humour with it. Would highly recommend
Jo, thanks so much for your kind words here. We are so pleased you enjoyed the Lanes and arcades walk, and your tour guide Melinda. Safe travels.Hiddensecretstours
Fantastic experience: Great tour, knowledgeable guide, an excellent way to get a visit started so you can get the inside track on where to spend your time. Thank you much!!
Aww thanks so very much A.J. That’s exactly what love to do, and tailor it a little towards each client, or family group such as you were. Happy travels.
Fantastic experience: My wife and i did the lane ways tour today and was really cool. We were brought up in Melbourne and learnt so much. Louisa was our tour guide and not only very personable but more importantly was very knowledgeable on the history of Melbourne. Would highly recommend
Dear Wayne, thank you for your lovely note here, Luisa, as are all our guides, is a font of wonderous findings in the city, hoping you come back again soon. We all really appreciate feedback here. Thank you for such support and enthusiasm.Kindest regardsFiona and the teamHiddensecretstours
Fantastic experience: Wonderful way to experience Melbourne. Ducking in and out of lanes and arcades, we were given a great sense of the culture here! We got a bit of history, art, and were shown the local favorite restaurants, pubs, and coffee shops.
Dear Christopher. How fabulous to be part of your special trip to Australia, Melinda said she enjoyed guiding the small group yesterday. Thanks for taking the time to share, and best wishes for the rest of your trip, bring on 2023 and more cultural finds. Cheers Fiona and the hiddensecretstours team.
Fantastic experience: My family and I thoroughly enjoyed our walking tour in Melbourne on the 15th of October. We were met by Fiona, who was delightful. Warm and entertaining from the start. After introducing herself, Fiona respectfully acknowledged the Aboriginal Communities, past, present and future in the land. Fiona combined her wonderful sense of humour with plenty of relevant information about many landmarks or hidden places in Melbourne's Lanes, in particular Hosier Lane and AC/DC Lane. She provided information about the history regarding Flinders Street Station, its usage now and it's future uses. She explained how the Lanes were formed or developed originally and why most vendors close their businesses in the early afternoon. She spoke to us about various buildings along the Yara River and the River, itself. We learned about how one current shopping malls was previously a bank. Fiona shared an abundance of wealth and did so in a manner that was entertaining, but also informative and respectful. Fiona was very approachable, encouraged questions and answered all confidently. She illustrated knowledge, inclusively, cultural awareness and pride in her profession. I would highly recommend this tour for anyone who is interested in the history and culture of Melbourne.
Laura, thank you so very much for sharing your time with us, Fiona loved sharing the city with you and the other guests on the small group walk - just 7 on this day. Thanks for taking the time, and safe onward travels, it’s a big trip. Cheers from Hiddensecretstours
Fantastic experience: MUST DO MELBOURNE EXPERIENCE If you are looking for a very unique and memorable Melbourne experience then the Melbourne Food and Wine Walking Tour is the one for you. A very special evening where you walk the streets and laneways of Melbourne learning about the history and interesting facts behind the buildings, laneways whilst experiencing Melbourne’s games culinary offerings.
Thanks so much Andre, it was so wonderful to have you join us, thank you for sharing a review here.
Positive experience: Great tour until they tried to claim ACDC as a Melbourne band!! they did make 1 film clip there but that was it! The council dedicated this laneway to them - nice but doesn't change history. ACDC have always lived in Sydney when in Australia, that's where they started and sadly for Malcolm finished - never Melbourne residents!! Seeing Richmond council being shot down for wanting a Michael Hutchenence memorial, he never lived there either so no wonder fam said no
Dear Anne P.So pleased you enjoyed the tour so much.I as the founder of this business am saddened by this comment that one of my guides said AC/DC was from Melbourne, it’s a very strict part of our training that those words are not used, because it really is a little ridiculous that such a loose connection be made in order to name a laneway in Melbourne. We talk about it often in our team of how crazy that it got through council. I am sorry I can’t see in our manifests of the last 6 weeks of when you travelled with us, but your feedback will be shared with our whole team. We will see if adjusting our expressions might benefit clearer storytelling. But AC/DC is certainly not from here.The Michael Hutchens story is not part of our Tour dialogue either - you are correct he is not from here, just a film he was in and wrote music for (Dogs in Space) was filmed in a Richmond terrace house. He did not live in it.All feedback is important. We assume that you were on our Lanes and Arcades walk.Thank you for sharing.Kind regardsFionaHiddenSecretsToursMelbourne
Fantastic experience: Services: City tours , Private tours , Group tours Positive: Professionalism , Quality , Value
Positive experience: Not the way to see the best of Melbourne in my opinion. Guide was knowledgeable but showed us the hidden alleys around federation square. The cafe's etc were supposed to be chic but were quite dingy and unwelcomeing. Same with the graffiti. Go with the free walking tour and see the real sites and a lovely riverside
Dear Mr Waring. A review of this kind is always disappointing for a small business. You traveled with us mid March, and we appreciate that this was booked via your travel agent, so perhaps you did not understand that our tour is of the alleys and side streets. The cafe we stopped at Koko Black, one of the city’s favourites, you left the tour unexpectedly to take a coffee/tea elsewhere - most unexpected.The diversity of areas we see on our tours in such a small proximity, including just some graffiti is the draw card of our walking tour. We take small groups of up to only 8 so our knowledgeable guides can really converse and share with our guests. Our tour is not mean as a city highlights tour. That can be done on a bus.There are always many tour options when in Melbourne. We hope your time in melbourne was enjoyed otherwise. You have reviewed publicly before, and feel saddened that another public post was needed.Safe travels.
Fantastic experience: Absolutely brilliant. What a way to fall in love with our city. We did the arcades and laneways with Harriet. She was fabulous. So I much knowledge. We will be back for another tour. Soon.
Dear Bec, so lovely of you to post here! We feel so lucky to have Harriet, we look forward to having you back, and again, thanks for the time you have take to send in such a review.. love the pics too. Fiona - Hidden Secrets tours
Negative experience: This walking tour was not what I expected having heard what a wonderful city Melbourne is. We were taken to some of what I can only describe as some of the grottiest places in a small section of the city. We took a similar walking tour in Kuala Lumpur and it was far superior to this one. We went off later to look around and found some magnificent buildings and beautiful riverside walks. We have enough graffiti walls and buildings in the UK I don't want or need to see more.
Dear Teresa, thank you for your feedback on your walking tour today. We are terribly sad that this tour was not as you had expected, as it was booked through a travel agent - with whom we work with regularly - we are sorry that you were not advised of what to expect.This tour has been operating for many years, and appreciate that there may perhaps be 2 lanes of the 15 lanes we walk through that may be a little less clean than a modern city would want, but we do choose where we walk carefully, and sometimes our local favourites that help us share the story of Melbourne are received differently by some visitors. The tour you joined today was the "Lanes and Arcades" walking tour, so it is off the beaten track. It is in the smaller side streets where the street art does exist, though this is not at all the main focus of our tour, as we know not everyone supports street art. It is absolutely true that our walking tour is not about the things that you could find on your own.We understand that due to a dietary concern that we were not alerted to, you left the tour for a while to find something else, whilst the small group of 6 sat and discussed their options on how to use the city later over a decadent hot chocolate, so perhaps city insights were missed for you during your leave. We really are saddened that these few details ended up making a disappointing tour for you. This is not at all what we want for guests who have precious little time in Melbourne, so we do hope you found other ways to enjoy Melbourne. We have reached out to your agent to see where the details of our most popular tour were missed when being presented to you.It is always important to hear directly from our guests, so though we are devastated that you were unhappy, we appreciate that your opinion matters and we will use this review to educate and develop our programs into the future.Thank you for your time.RegardsFionaFounder/Owner of Hidden Secrets Tours
Fantastic experience: There were nine in our group, friends visiting Melbourne, all with different interests. Our charming guide Luisa informed and entertained us as she guided us through Melbourne CBD’s rich history and hidden treasures — the laneways and archades. It was quite a remarkable tour! We all learned so much. The stop for a cuppa or hot chocolate was in a cosy location, and we couldn’t thank Luisa enough for the wonderful experience. All of us recommend this tour
Wonderful to hear you enjoyed the tour Susan. Thank you so much for taking the time to review and recommend Hidden Secrets Tours. We love taking groups of friends, there is always a diverse mix of interests which we can highlight within Melbourne. We will pass on your remarks to Luisa. Thanks.
Fantastic experience: Our travel agent booked us on a "Lanes and Arcades" tour as the first thing we did when we arrived in Melbourne. We're so glad that 1. it was planned this way and 2. that we went on this tour. Darcy was extremely friendly and knowledgable and we loved that we were exploring parts of the city that we may have not seen otherwise. We highly recommend!
Dear Rebecca. What a lovely review this is, 1 that you took the time to share your thoughts, and 2 that you found such joy in our guided experience of our Melbourne. This really makes our day. Thank you. Kind regardsFionaOwner, Hidden Secrets Tours
Fantastic experience: Excellent tours, highly recommended for melbourne visitors
Dear Luke, thanks for making a review here. We really appreciate it, and your support of our walking tours.HiddenSecretsTours
Fantastic experience: Loved it. Went today with my wife and we were taken around by the lovely guide Dale. He was very proud of his city and was eager to get along with all. Would recommend.
Thank you so much for your kind review here, Dale is a fabulous member of our team.
Positive experience: A great way to get to know a little bit of Melbourne. Our guide was great.
So pleased you could join us BJ Chambers, and that you got to enjoy our Cafe Culture Walking tour. Thanks for posting a review here, it is appreciated!
Fantastic experience: Great food & wine, excellent locations and lots of fun with Fiona as our very knowledgeable guide. Purchased this as a gift for my partner's birthday. We enjoyed it so much that we'll give a voucher to a friend for his 60th birthday present. Highly recommend doing the Progressive Degustation Walk.
Dear Anne Thanks so much for your review and we so enjoyed having L&C Smith on tour with Sean. Your support and enthusiasm is appreciated.
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If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.