
FBI Travel

Information about FBI Travel
3161, Melbourne
Opening hours
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
FBI Travel is an award winning TMC located in Melbourne Australia. We are proud to have been recognized: Best Travel Agency 2015, 2016, 2017 & 2018 - Luxury Travel Magazine’s Gold List Awards | Best Travel Agency Retail, Single Location - 2017 & 2023 AFTA NTIA Awards | Most Hospitable and Engaged Agency in Australia Pacific 2019 - Virtuoso Travel Award | Luminaries, Legends & Leaders Finalist 2021 - Virtuoso Travel Awards | Aussie Specialist - Tourism Australia
We operate three divisions, which are:
1) Leisure - High End Luxury clients as well as well as family travel
2) Corporate – High touch/service SME businesses, NGO’s, Government agencies.
3) Groups – Large school and gap year programs, Historical and Theatrical Groups
Our comment from TraTraTravel about FBI Travel:
FBI Travel is a highly regarded travel agency in Australia known for its exceptional service and professionalism. With a dedicated team of experts, including David, Yossi, and Amy, they provide seamless travel planning, helping clients organize their trips from airfare and accommodations to insurance and itineraries. Customers praise the agency for:
- Stress-free travel experience: Clients have noted how FBI Travel manages all travel details, allowing them to enjoy their trips without worry.
- Personalized service: The agents, like David and Yossi, receive multiple commendations for their attentiveness and ability to tailor trips to individual preferences.
- Problem-solving ability: Many users highlight instances where the team efficiently handled cancellations or lost luggage, ensuring smooth solutions during stressful moments.
- Availability and responsiveness: The team is frequently recognized for their prompt communication and support, even during off-hours, making clients feel cared for throughout the process.
While FBI Travel has overwhelmingly positive feedback, a few users expressed concerns about pricing, feeling certain aspects were more expensive than expected. Nevertheless, clients generally agree that the outstanding service justifies the costs. Overall, FBI Travel comes highly recommended for anyone looking to organize stress-free and enjoyable travel experiences.
FBI Travel: Reviews
Fantastic experience: Flawless! Ruth arranged flights from Melbourne to Rome to Catania, a Greek Island cruise , then flights home. Stopovers were short without being rushed. Thank you for making our holiday special.
Fantastic experience: Belinda, via FBI travel has been wonderful over many trips and many years, Sometimes simple holidays and sometimes very complex trips, but always very professionally done. She listens to our needs and wants and suggests options and makes it work, creating impressive experiences and fantastic memories. Thank you Belinda. 5/5 for our last one and all of them.
This is really so great to hear - Belinda is amazing, thank you Peter for letting us know what a great experience you have had.
Fantastic experience: excellent service and professionalism
Thank you Paul
Fantastic experience: FBI Travel took care of all the travel details - airfare, hotel accommodation, trains, insurance etc. - allowing us to enjoy a stress free and seamless holiday. Thank you David and Yossi for your professional and friendly service and for allowing us to have the best overseas travel we have ever experienced.
Wow, thank you Adina for that feedback - and what great photo that is!
Positive experience: David Rosner was so helpful and patient in organising my trip to Spain in May 2024. I feel in hindsight that perhaps it was unnecessarily expensive, but given that I didn't ask David to prioritise cost, that wasn't his fault but my own. Overall I'm very happy with my experience. Thanks, David.
Thank you Roslyn so much for the feedback about David. We would love to assist you again, with the next trip.
Fantastic experience: David Rosner from fbi travel Most amazing travel agent .my bags were lost where i arrived in San Francisco.went beyond a travel agent was amazing help with United airlines.still no bags as I have arrive back in australia.thank David for everything
Thank you Mark for the compliments about David, we hope you had an amazing time in the USA despite the luggage woes....
Fantastic experience: Wow! What a trip. We used FBI for our trip to India and from beginning to end it was easy. Setting up the perfect itinerary, being able to call with questions both before and on the ground, and then the program when in India!!! (We even were personally escorted through the airport and security). David Rosner is your guy, he knows every detail about flying and adventuring. Thank you for making it a trip of a lifetime
Thank you Tyler, sounds like you had an amazing trip.
Fantastic experience: Erica planned my Honeymoon for my husband and I. We entrusted her with everything including hotels, locations, transfers, travel insurance and longevity of each stay. It was absolutely perfect. We stayed in Thailand for our honeymoon, first week stayed at a stunning resort on the beach, and had a beautiful relaxing week to start off with. Then we stayed in Patong for three days, which in our opinion was enough. Had a taste of crazy party town which was epic then finished our honeymoon in Khaolak which was so special. Every place was explained thoroughly and hotel before booking for us and we were given hotel options for varied prices to suit our budget. Erica has been an Angel for us, and has been contactable through out our holiday for reminders for our travels and tips when we needed them. Thank you so much for making this holiday a bliss and breeze for us. We did not have to time to book anything and we didn’t need to, we had you!!! Any future holidays we will always come to you, thank you xx
Wow, sounds like an amazing trip. Congratulations and thank you for trusting us with your honeymoon.
Fantastic experience: David was so helpful our flight was cancelled and thank goodness we went through FBI agents as David was so quick to get us on another flight and on our way to US, highly recommend
Great to her Tania. David is a true asset to the team here.
Fantastic experience: International travel is complicated and stressful. FBI make it clear and navigable. For any multi-leg travel, I go straight to FBI, and I send everyone who asks for recommendations there too.
Thank you Andrew, glad we could assist you.
Fantastic experience: Great friendly service from FBI travel. Amy was available and always willing to help with our requests.
Thanks Jason. Amy is an amazing asset to our team
Fantastic experience: Great service, professional, friendly and accommodating all requests ( even weird ones when available) for the trip. Special mention for Amy, who has been taking care of my flights, with all the challenges of Israel, through the years, including accommodation, transfers and anything else along the way. Thank you and will be in touch for our next flight
Thank you Rhan, great to hear it all went well and we could assist you throughout the process
Fantastic experience: The FBI Travel team helped me arrange a last minute trip to the US. They were professional, helpful, and lovely to deal with. I'd certainly use them again. Thanks for your help!
Thank you so much for the feedback, we are glad to be able to assist you.
Fantastic experience: Thank you Yossi for organizing our trip. You provided great service and professionalism!
Fantastic experience: A very helpful service. Prompt responses, quick reactions to issues, good after-sales service. Thank you
Thank you for your kind review
Fantastic experience: Thanks to Yossi at FBI for changing our trip at such short notice. Everything was done so professionally and helpfully. Rochy Kramer
So great to hear, thank you so much for the positive feedback
Fantastic experience: Yossi was a great help in organising our trip to Israel at short notice. He gave us good advice on how to deal with our short stop over in Bangkok.
So great to hear...hope you had an amazing time in Bangkok
Fantastic experience: I want to commend David and the team at FBI Travel for providing me with not only great service but being accountable and professional at all times. I have no hesitation in endorsing and providing FBI Travel service around town. Well done and keep up the great work.
Thank you Ori for the kind review
Fantastic experience: I had a great trip thanks to David and his attentiveness and sound knowledge of the best flights. David always got back to me asap and the FBI app was useful as the airline changed the flight times a few times.
Thank you Patrick for the great review. We are also glad to hear you enjoyed using the FBI Travel App for your journey.
Fantastic experience: Outstanding experience created by Amy at FBI. A well planned and trouble free holiday.
Great to hear....We are glad to hear that you managed to truly relax
Fantastic experience: David Rosner at FBI Travel offered an outstanding travel planning experience. His expertise and enthusiasm for travel ensured a stress-free process and was always available to answer any questions. Highly recommend David and FBI Travel!
Thank you Simon for the great feedback.
Fantastic experience: Had a wonderful trip booked by Yossi N and Danny E to Israel and the United States. Brilliant service, responsive, effective and plain decent people. Would highly recommend.
Thank you, glad we could play our part of this special occasion for you and the family
Fantastic experience: David and the FBI team are a pleasure to work with. David planned everything for my trip to Saigon. The hotel he booked was perfectly located and great to stay at. I highly recommend David!
Thank you Jonathan for the kind words, we are so glad you had an amazing trip :)
Negative experience: I purchased a flight to Israel through Yaniv at FBI travel, however my flight was cancelled due to the ongoing war. FBI travel refunded my ticket 6 weeks later and kept a service fee of $100 and credit card surcharge of $50. I also had accommodation booked through Flight Centre, however this was refunded in full without them keeping a service fee or credit card surcharge. Reply to FBI: You describe below I cancelled my flight. I did not cancel my flight. My flight was cancelled due to the war. And Flight centre also offers a premium full service and did not charge a service fee and gave a full refund. You may have gained a service fee but you have now lost a customer.
Hi RebekaThank you for your feedback. We are so sorry to hear that you had to cancel your upcoming trip to Israel. We pray for peace again soon, and that people can once again travel and get to experience this wonderful country.As a premium full-service agency our role is to assist/guide our clients to ensure they always have the best experience with your travels, as well as to help navigate the cancellation of these arrangements when unfortunately, necessary. This includes guidance on how to obtain the best result and refunds from the various suppliers involved, which was beneficial in your case as well. For this service we do have a fee that is always transparently charged upfront at time of booking for the work involved. We are proud of the expertise of the team and the amazing work they have done over the years, and especially so over the last few months with passengers bookings to/from Israel.
Fantastic experience: David Rosner was really great. He planned our trip to Israel with a tour in India on the way home. Sadly, the war broke out in Israel and David was magnificent at cancelling and getting refunds for the India trip and getting us home when we finally decided to leave Israel. Would strongly recommend him.
Thank you Marlene for the kind words about David. So sad to see the current situation in Israel, we hope that you are OK and glad that we could get you back home promptly and safely.
Fantastic experience: We cannot speak more highly of the efforts of Amy & FBI Travel to get our daughter home after all the recent flight cancellations in Israel during this horrendous & stressful time. Amy went above & beyond & she was full of efficiency & empathy. Thank you so much Amy. Warm regards, Nikki
Thank you Nikki, we are so glad to hear your daughter is back home safely.
Fantastic experience: The service and expertise of FBI are second to none. Nothing was a problem and solutions were found in extraordinary conditions. Initially, my daughter had flights booked to Israel and Europe and as always, she flipped flopped with her bookings and plans. We changed bookings a few times with no hassle, no drama and the process was always seamless and painless. The big test was trying to exit Israel early October just as war was declared. The great news was that we got there!!! The whole team at FBI played a major role in this and my daughter left and arrived home safe and sound. I cant recommend FBI highly enough and will continue to use there outstanding services.
Thank you Louis for this review. We are so glad we could assist with her travels and get her home safely.
Fantastic experience: Thank you so much Yossi and team. A last minute family emergency in Europe meant a 11pm flight booking for next day. All options explored and ticket booked. Highly friendly, very professional, and got there when I needed to. Thanks FBI team!
Thank you Andrew, we are so glad we could assist during this difficult time for your family.
Fantastic experience: Fantastic service and very helpful staff. Can’t recommend highly enough
Thank you
Fantastic experience: Great reception, thank you.
Fantastic experience: Services & help with care is very very hard find room for more customer caring. We thank FBI management & assisted caring
Thank you
Fantastic experience: Thank you David Rosner for organizing me and the kids a great holiday in Bali The app is great and communication was fantastic
Thanks Barry - we are pleased to hear you had a great time
Fantastic experience: Shout out to FBI for the best service in the world. Yossi was a pleasure to deal with.
Thank you Joel, really pleased you had such a great time.
Fantastic experience: Danny Engleman organized our trip to Israel flawlessly. The trip went exceedingly smoothly, Many thanks.
Thank you David so much for the kind review, much appreciated
Fantastic experience: David meticulously planned our entire US family holiday. His help gave us peace of mind and led to an incredible holiday!
Great to hear Eyal, thank you for the feedback
Fantastic experience: Thank you to Yossi and the FBI team for all your hard work and exceptional service, ensuring our overseas trip went smoothly without hiccup. Yossi was very enthusiastic and a pleasure to deal with. I would highly recommend FBI for anyone planning overseas travel.
Great to hear all went well, thank you Benjamin for the feedback.
Fantastic experience: Belinda has assisted us on two very different holidays in Australia. She listened to our preferences for activities, provided us with options to choose from and then organised all the details to make it a breeze. Belinda responded very promptly to any queries we had while away and was friendly and helpful throughout. We will be sure to use her services again in future
Thank you Debbie, so great to hear.
Fantastic experience: Thankyou Tina at FBI travel for all your assistance planning our trip to Italy. You made it such a seamless exciting time. Italy itself was magical and the accommodation and train travel were planned perfectly. We would highly recommend FBI travel to our friends.
Sounds like you had a great holiday, thank you for the the great review.
Fantastic experience: I recently had a short trip to Bali....organised by the fabulous agent Jeff Dimand of FBI travel. The accommodation he sorted was 2nd to none....right on the beach in Legian, with 4 outdoor pools, each with its very own swim up bar....and multiple restaurants, both inside and outside. The room I had was excellent, king size bed, ample wardrobe and the ensuite....wow. The beach was literally across the road, with shopping strips everywhere. It was a fabulous 8 night holiday. They even use their own Travel app which you download which stores all the relevant documents... instead of needing hard copies.... You won't go wrong using Jeff at FBI Travel.
Thank you Ari, sounds like you had an amazing time!
Fantastic experience: Yossi was fantastic dealing with, his recommendations on hotels in Thailand and Singapore was spot on, and locked us in some great pricing we couldn't find anywhere else. Yossi went out of his way to ensure all our requirements were met and was there for us anytime of the day or night throughout our booking. Was a pleasure dealing with you Yossi. Thank you!
Glad to hear you had a great time on this holiday, sounds like a lot of fun. Thank you so much for the kind review
Fantastic experience: Yossi was extremely helpful and friendly. He did an excellent job in arranging our flights and we would deal with Yossi at FBI travel anytime.
Thank you
Fantastic experience: I phoned Tina at FBI travel needing help to arrange a trip to Europe - a very last minute. one! Tina was warm , kind , friendly and knowledgable....wonderful to deal with in every way. Her advice and her recommendations were perfect. Tina listens and seeks to understand you, your preferences and your needs. Our trip to Europe was everything we hoped it would be. Tinas descriptions were accurate, detailed and clear, and her suggestions was perfect. I could not be happier with the help and service she gave us - before during and after the trip ! Thank you so much Tina , you took all the stress out of planning and created a truely wonderful experience for us . I am so grateful for your time, effort and for your friendly positive voice on every call.. You made me feel like nothing was too much trouble....at all! I will be calling you again for our next adventure, and I know it will be a joy to arrange because of you (: Tina, it was an absolute pleasure arranging a trip with you
Thank you so much for such a nice review of your experiences with Tina, we are so glad to hear you had a wonderful time in Europe
Fantastic experience: FBI Travel provided excellent professional advice, support and planning for our recent holiday to New York. The holiday was planned to perfection. I cannot recommend FBI Travel highly enough. I will definitely be using them for all future travel plans.
Thank you Wendy for these kind words. Great to hear you had a fabulous time
Fantastic experience: We recently returned from a 5 week trip to Europe with our kids. Candice was an absolute pleasure to deal with and was able to meet all of our needs. Flights and accommodation were perfect for us and she was very easy to communicate with. Candice is reliable, has excellent knowledge and works hard to find the perfect solutions to create a bespoke travel experience. We would be happy to recommend Candice and we look forward to our next trip!
Thank you so much Gemma for this glowing review of Candice
Fantastic experience: Ruth Leibson is my travel agent at FBI Travel and is exceptional! Very responsive and thoughtful, I wouldn't use any other company. Can highly recommend!
Thank you Lucy, and yes we do agree - you are in very good hands with Ruth
Fantastic experience: I highly recommended booking tickets with FBI travel. They made it easy and the price was great. Thank you David for all your help. It was much appreciated.
Thank you Lisa, much appreciated
Fantastic experience: Yossi Nussbacher from FBI Travel is truly amazing. His attention to detail and expert knowledge made my trip unforgettable. He went above and beyond to ensure everything ran smoothly and provided personalized recommendations that exceeded my expectations. Yossi's professionalism and dedication are truly impressive.
Thank you Ahron for the kind words about Yossi. We are very proud to have him on our team
Fantastic experience: Traveling with FBI is the best experience I ever had their service is outstanding thank you Yossi. I highly recommended booking tickets with FBI travel Australia, I recently traveled to eurip and the trip was Excellent thank you to FBI travel. Mannes Unfanger
Thank you Mannes, looks like you had an amazing trip :)
Fantastic experience: Amy at FBI Travel has been marvellous to deal with both with planning and booking our recent trip . She responds promptly and knowledgeably and always with a smile! Her wealth of experience and suggestions were beyond helpful. Thanks Amy, we'd use your services again in a heartbeat!
Great to hear Enza.Thank you for the great review
Fantastic experience: Thank you to Yossi, Danny and the FBI team for all your hard work and exceptional service, ensuring our overseas trip went smoothly without hiccup and the very important one is that making our trip the most affordable that can be. Yossi was very enthusiastic and a pleasure to deal with. We would highly recommend FBI for anyone planning overseas travel.
Fantastic experience: FBI travel are an excellent travel company. They provide good advice and dependable back-up even when we are overseas. Their contact with their client is ongoing and up to date. FBI have been our travel agent a number of times and I really recommend them as a travel partner.
Thank you Brian, glad we could assist.
Fantastic experience: The experience my wife and I had with dealing with FBI Travel (Tina) went above and beyond what we felt was expected of her. With working through on line bookings extra luggage allowance constant flight time changes (I’m a great bus driver.) With patience she walked us through a maze of issues that needed to be addressed. I truly believe that without her assistance we would still have eventually gotten there but I would have been a nervous wreck. Thank you Tina for all your help for we are now off to see our daughter and son in law and two beautiful granddaughters. FBI Travel is a travel agency that I would highly recommend for anyone looking for an agency to deal with their travel issues. Once again thank you Tina.
Thank you Chris for this great feedback and kind words. We are so pleased that Tina could assist you with this trip to reunite with your family.
Fantastic experience: Thanks to David at FBI Travel my business trips to Asia were sorted, I needed a few changes which he helped me navigate. My passport had gone into less than 6 months to expiry which David alerted me to so I could get an express passport in time. I highly recommend David and the FBI team and will be using them for all future overseas travel.
Thank you Karen, this is so nice to hear, we are really pleased to hear all went well.FBI Travel
Fantastic experience: Highly recommend FBI travel for all your travel needs! Danny and Yehudis were extremely easy going, professional, helpful and always there for us during all hours! They truly did their best to help us get to Melbourne even with all the strict travel conditions. They also provided us with all the many necessary documentation that we needed to fill out. This made things a lot easier for us. Tremendous thanks and all the best to Danny, Yehudis and the team at FBI travel!
Thank you Blimi for this great review.We are glad that we could assist you with your trip
Fantastic experience: Hi FBI, The service that David offered me was much beyond my expectations. Before the flight he explained to me all of the special needs due to Covid , Both in writing an over the phone. David also went through with me and guided me the details of what do I need to do in each one of the airports, Especially was helpful to me that while I was away, I received an email from the airline that suggested that I change one of my flights. I wrote to David an email and he helped me with booking a different flight. Thank you very much David .
Thank you Rivka for these kind words about David. We are so happy that we could assist you with all the unexpected changes during your trip.
Fantastic experience: Danny gave me excellent service, patiently explaining me all the options and recommending me the best option for my needs. When the Covid situation changed he efficiently moved up my travel plans. Thank you for enabling to me to see my children after 2 years of being unable to travel. Danny gave me peace of mind knowing what he would help if I needed travel assistance overseas.
Thank you for this wonderful review.We are so glad that we could assist you to finally travel to see your children after being apart for so long.
Fantastic experience: I highly recommend Danny and Yehudis at FBI Travel for their help in arranging all the details of my recent trip to the USA, especially with all the covid related requirements which totally confused me! Thanks to Danny for assisting me on a Sunday when my flight to Sydney was canceled.
Thank you so much for this recommendation, we really appreciate it.
Fantastic experience: amazing people amazing service
Thank you Abe for the compliment!
Fantastic experience: Thank you to Yossi and the team at FBI for helping me ensure my travels went smoothly. Highly recommend!
Thank you Harry for the kind words
Fantastic experience: The service I received from Danny at FBI was tops. Nothing was a problem. I would recommend anybody to use FBI
Thank you Rachelle for these kind words. We really appreciate your business and are glad we could assist.
Fantastic experience: David provided exceptional service and was readily available both during and after business hours to assist. Highly recommended
Fantastic experience: Yossi took care of my travel needs from A to Z. They provide great customer service which is important when abroad in a unfamiliar space. I appreciate your help with my recent trip.
Thank you Yidi for the great feedback.Welcome home.
Fantastic experience: From start to finish David exceeded all our expectations. As usual we had the utmost confidence in David’s helpful, knowledgeable and efficient assistance. Thank you David
Thank you Rosalie for the wonderful review.
Fantastic experience: Highly recommended. Danny sourced tickets at great prices, and the timely and informative emails with up-to-date paperwork requirements and COVID regulations saved us a lot of unneeded hassle at the airport.
Thank you Suri, glad we could assist you with this trip.
Fantastic experience: Danny and Yehudis were available and happy to assist with every step along the way, they were patient and honest (as we waited for visa to come through very last minute) I highly recommend using FBI, they explained all the new covid regulations clearly and were a pleasure to deal with!!
Thank you so much for this great review. We are pleased we could assist you with this trip
Fantastic experience: We received exceptional support from the team at FBI Travel. The team was always there when we needed them, provided clear and comprehensive guidance and exceptional service from booking to return.
Thank you Leon, we really appreciate your great feedback.
Fantastic experience: Highly recommend FBI Travel. David provided an excellent service. He was very knowledgeable and managed to find me a great fare. And he was a pleasure to deal with at every step.
Fantastic experience: Thank you so much FBI Travel for looking after my family on their recent trip. The staff at FBI Travel helped us navigate the chaos of the ever-changing travel regulations and flight cancellations always providing alternative arrangements and ultimately securing our flights home. I cannot express how grateful I am to you all for the dedication and care you showed to us every step of the way.
Thank you Benjamin for this wonderful review, we are so glad we could assist you.We will make sure to pass the feedback on.
Fantastic experience: Positive: Professionalism , Responsiveness
Fantastic experience: I can't recommend Yaniv enough. He recently booked my flights to Israel during this very stressful and difficult time to travel. He was always patient and honest in answering the many questions I had. He followed up everything and always made sure I had the correct and up to date information. My flight back to Australia was cancelled by the airline and he was up at midnight making calls and arranging for another flight directly with the airline and his connections there. He managed to get me on the next flight a week later successfully without being bumped again and I am convinced that without him, I could have been stuck trying for months. He worked so hard and I can't thank him enough for getting me back to my family. I look forward to being able to travel again and will always put my trust in Yaniv for all future trips I take.
Thank you Danny, great to hear!
Fantastic experience: Jeff and Danny were absolutely amazing. I left Australia during Covid (for personal reasons) and was nervous about the whole process. Jeff guided me through, responded to all of questions and emails, and took care of everything. With FBIs help I made it back safely. I really couldn't have done it without them. I highly recommend them, especially if you have to travel during Covid. A genuine thank you!
Thank you Sara, we are so glad we could assist
Fantastic experience: Thanks so much FBI Travel! I needed to fly home to Australia for a family event and FBI Travel made that such a smooth process especially considering we're in the middle of a pandemic. Any time new laws were made with regards to COVID-19, I received an email about it from Yehudis straight away and was kept informed along the entire process. Highly recommend.
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; Yehudis will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.FBI Travel
Fantastic experience: FBI Travel were amazing! They helped me get great flights back to Australia from Europe during the Australian border closures. They were very accommodating to my changing schedule. Couldn't have done it without them!
Thank you Evan for the amazing feedback!
Fantastic experience: Yehudis and Danny - can't thank you enough for all your help in getting our son to America during COVID. Even with 3 flight cancellations by the airlines, you always gave such helpful, friendly and professional service! Will definitely recommend FBI Travel to others
Thank you for your kind words, we are glad that Danny and Yehudis could assist your family during this difficult period
Fantastic experience: Thank you FBI (Danny) for reuniting us with our daughter from Thailand to Melbourne. Though we had a few cancelled flights, Danny always came up with an alternative plan and yesterday we were finally reunited after 8 months apart. We are forever grateful to you and the FBI Team. As a 20 year customer, I recommend FBI for all your travel needs.
Fantastic experience: Mark, Nikki & the Team at FBI Travel have been amazing in helping us navigate a stressful travel experience with our son on a gap year overseas during COVID. Their professionalism and level of care was very reassuring and appreciated. We highly recommend them. Thank you guys!
Fantastic experience: Thank you so much Ruth Leibson from FBI Travel for taking such good care of me, finding me flight back to Australia during covid-19. It wasn't an easy task during travel restrictions, quarantines requirements in various connection locations & other complications. Ruth had a fantastic knowledge of the various locations and airlines rules and managed to find me best deal and most reliable connecting flights back to Australia. Thank you Ruth for your endless patience and professionalism, especially when I started to get 'panicky' and thank you Deborah Zimmerman for recommending Ruth to look after me.
We really appreciate your positive words, and the time you took to write such a detailed review.- FBI Travel
Fantastic experience: We are so grateful for all the help we had from Danny, Yehudis and the FBI team who ensured our safe return to Melbourne. When our return flights were cancelled, Danny was right on top of the situation and worked tirelessly and all hours of the day to find flights for us. He was able to accommodate all our special requests and re route us directly home. We can't recommend them highly enough and look forward to future travel knowing that the FBI team is behind their customers every step of the journey.
Thank you for this wonderful review. We are so glad that Yehudis and Danny could assist you every step of your journey
Fantastic experience: Yehudis and Danny from the FBI team were brilliant in helping me return to Australia. After having 2 flights cancelled on me from another airline, I reached out to FBI travel. Within 24 hours Yehudis & Danny had me booked on new flights and were incredibly helpful. I can highly recommend FBI travel. They made an incredibly difficult, stressful time that bit easier by looking after everything and ensuring I had all the paperwork I needed. They guide you step-by-step and it was greatly appreciated. I will definitely be using Yehudis and Danny in the future.
Dear Helena, thank you for leaving us such a lovely review. We look forward to assisting you with your future travel plans. Best regards, FBI Travel
Fantastic experience: The team at FBI assisted my family to travel from Melbourne to the UK during the pandemic. They couldn't have been more professional, responsive and helpful. They made the entire processes stress free. I would highly recommend using Danny and the team at FBI.
Thank you Mr Kass, we are glad we could assist
Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value
Fantastic experience: With Danny and Yehudis's help in navigating the many hurdles of travel during a pandemic, I was able to fly safely to Germany and back home to Australia again. Over the 8 months I was requiring their services they were consistently kind and reassuring while still remaining realistic and clear sighted to potential travel difficulties and increased travel requirements. Couldn't have done it without them! Huge, huge thanks
Thank you Cassandra, we are glad to have been able to assist you to make this happen.
Fantastic experience: The FBI travel team we worked with was great-- Danny and Yehudis. They quickly found us a flight from Switzerland 'home' to Australia at a very reasonable price, and provided guidance along the way as to changing requirements etc. Highly recommend to anyone seeking assistance in this complicated travel environment!
Thanks for your review Kim. We are delighted you got home safely.
Fantastic experience: Thank you to Yehudis and Danny for all their experience and reassurance throughout the difficult COVID period. We were able to return to Australia without any cancellations and with the knowledge that we were in very good hands. Speaking to both Yehudis and Danny from the UK, it was clear that they were doing everything that they could to help us make the trip even with all the government hurdles in the way. I would highly recommend FBI Travel!
Thanks so much for the kind review Rachel! We're always here to help our travellers, no matter what is happening in the world.
Fantastic experience: I have to really commend FBI travel for getting me home in amongst the chaos of Australian caps and flight restrictions of the last year! I had very specific needs and Danny and Yehudis went out of their way to ensure dates and bookings were set around these needs, and when there was threat of a cancellation, they were in contact throughout to try and help. I felt confident having booked with them and they didn’t let me down. It’s thanks to companies like FBI who are helping stranded Aussies get home. Highly recommend them and I will definitely be using them again in the future!
Hi Josie, thanks for the amazing review. We appreciate you taking the time to share your experience.
Fantastic experience: I had a wonderful experience with this travel agency. They made the chaos of returning home to Australia stress free. Always very responsive to emails and kept in regular touch throughout the entire process. Big thanks to Jeff for all his help!
Thank you Jessica, glad Jeff could assist to get you back!
Fantastic experience: Excellent, very professional
Thanks for your positive review Rochelle!
Fantastic experience: Fast and efficient!
Thank you Peter
Fantastic experience: Mark and the team have been truly amazing in such trying times - always professional and responsive. Thank you so much!
You are welcome Zvi. Always happy to help :)
Fantastic experience: Danny and his team are absolutely brilliant support right through We really appreciate your help
Your positive feedback is greatly appreciated. Thank you Mark
Fantastic experience: Amazing work! They really go above and beyond ✨ Danny was fantastic, I’ll always travel with FBI.
We really appreciate you taking the time out to share your experience with us.
Fantastic experience: Thanks to all the staff at FBI for your help with the return of my child to Australia. Your ongoing commitment and service was greatly appreciated!
You're very welcome. We are always happy to help.
Fantastic experience: A shout out to FBI for arranging tickets and travel insurance for my daughter’s international trip, at EXTREMELY short notice, which allowed her to fly more safely, accompanied by her friends!
Elli, thank you for this wonderful review, glad we could assist.
Fantastic experience: Thank you for your help in booking tickets home during the pandemic. Your advice and knowledge were invaluable during this very difficult time.
Hi Devora, thank you for your 5-star review. We are very pleased to hear that our team was fabulous to deal with.
Fantastic experience: FBI helped me organize a trip for over 60 people from different states around Australia! Working with Mark and Belinda was absolute pleasure! Highly Recommend!!
Thanks so much for the review Devin - we’re thrilled that it all came together and we really appreciate the kind words.
Fantastic experience: fantastic service. very professional and efficient. Made traveling at such an uncertain time so much easier, and as stress free as possible. Would highly recommended especially for people trying to return to Australia during COVID.
Thank you Gabi for your review
Fantastic experience: Thank you FBI Travel for helping us arrive safely into Australia. I highly recommended your great service, and look forward to using you again, hopefully in more normal circumstances.
Thank you Zvi, glad we could assist
Fantastic experience: Danny and the team at FBI travel helped me travel to Australia during these hectic covid times and then return to Dubai and the UK, fantastic flights and amazingly helpfull with all the covid regulations, Really recommend!!!!
Thank you Toivi for this great review, we look forward to being able to assist you again in the future.
Fantastic experience: Thank you to the team at FBI with a special shout out to Jeff, Michelle & Belinda for your travel services over the years. Your help and guidance has been most exemplary. Now, during the covid 19 pandemic your skills and knowledge have again been magnificent in assisting a family member to return home.
We are so grateful for your kind words. Thanks for sharing your review with us and the community.FBI Travel
Fantastic experience: Mark and the team at FBI travel have been nothing short of amazing to deal with. Always responsive to our requests and worked closely with us to achieve our desired travel goals. They went above and beyond to assist us. Thank you.
Dear Yehuda. Thank you for your review. We are so glad we could assist you.
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