Emerald Travel
Information about Emerald Travel
3205, South Melbourne
Opening hours
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Melbourne-based travel agency offering professional guidance and personalised services for all your travel needs
"As everyone will have no doubt heard or read, travelling overseas in 2020 has been difficult to say the least. Unfortunately we went through every ex-pat's worst nightmare, news came through of a critically ill relative in Ireland, and I was forced to make the difficult decision to leave my wife and kids in Australia during the peak of Melbourne's second wave in August. The level of customer service and attention to detail shown by Chris at Emerald Travel in booking the trip was not only excellent, her work has had a profound positive impact on all our family, both here and in Ireland, and will stay with us forever. We will forever be indebted to Chris, and we look forward to booking all our future trips home with Emerald Travel. Go raibh míle, míle maith agat!"
“Having been recommended Chris and the team at Emerald Travel by a friend, I used them recently to arrange an emergency trip back to the UK. Rules were changing on a daily basis but even during this very stressful time, Chris managed to ensure that I got to the UK and and back again, even when it looked impossible. I highly recommend Emerald Travel and will definitely use again! Thanks Chris!”
"The beauty of the Emerald Isle and it's people will stay with me forever. Just a note to thank all the team at Emerald Travel and Tourism Ireland for helping to make our journey to Ireland so magical. It really was a trip of a lifetime. The beauty of the Emerald Isle and it's people will stay with me forever. From the history and charm that Dublin had to share and the quaint magic of Kildare, to the breathtaking scenery of the Wild Atlantic Way, there was so much beauty at every turn, I am already looking forward to my return."
"Outstanding service for group travel. We have used Emerald Travel on numerous occasions for our work conferences. Whether it be international or domestic the service from Emerald Travel and Debbie in particular has been flawless. Their knowledge and recommendations of the places we have travelled to has been excellent. Organising 30 + people is not an easy task and Debbie and Chris have always been so patient and happy to make changes and accommodate us whenever needed. Our staff love receiving their personalised travel wallets from Emerald Travel, organising us right down to the little suitcase address tags."
Emerald Travel: Reviews
Fantastic experience: Cathy McHenry was the best in helping to organise my big overseas trip. Nothing was too much trouble from start to finish and she went above and beyond to assist when my partner lost his passport. Would highly recommend. Thank you Cathy
Fantastic experience: The team at emerald travel were such a delight to deal with. Professional and kind.
Fantastic experience: Friendly and expert service..
Fantastic experience: We recently travelled to Ireland after booking flights through Emerald Travel. We were extremely happy with them. They were friendly and responsive and very helpful. Everything went perfectly smoothly. We're now using them for another trip, and again we couldn't be happier. I would highly recommend them!
Fantastic experience: Brilliant, very professional and always willing to go that extra mile to get things sorted
Thanks Maura !!
Fantastic experience: Friendly, understanding and knowledgeable, provided great assistance in booking emergency flights to Eire at short notice.
Fantastic experience: I recently had emerald sort flights for us to lreland. Everything was looked after very well, we also didn't kno much about flying with a baby so they organised everything for us. Great stress free service was provided. Thanks to Gaby and all the team at emerald
Fantastic experience: So much easier to book for your little family with Emerald Travel souring you the quickest fastest route options. Also great to get their travel knowledge & experience at this difficult time of travelling.. highly recommend
Fantastic experience: I recently had to relocate back to Ireland and was recommended on to Chris and the team at Emerald Travel. Brilliant service, good price and they followed up every step of the way to ensure our travels went according to plan. Very impressed
Negative experience: EMERALD TRAVEL FOR IRELAND - absolutely useless! If you are travelling to Ireland, do NOT go through Emerald Travel, Melbourne. Not only did they NOT provide us with any 'specialist' assistance or information, their organisation was hopeless. We were leaving on Christmas Day, but despite paying months in advance, our flights were not booked and had to be changed, throwing our plans out the window. We didn't get the details until the last minute, when someone had to hand deliver them. Upon arriving in Dublin, we found that our hotel hadn't been paid for; more needless stress. On our flight from Dublin to London, no arrangements had been made for our luggage to go with us! We also had to repeatedly sort out the twin rooms which we had requested and paid for; doubles were booked for us; more complications when checking in after a long day. In short, we did much better with the accommodation which we booked for ourselves as we went; no fuss, no confusion, no issues. Stay away from Emerald Travel; they are useless and they seem to think that they are fine. Delusional.
Negative experience: They are hopeless. Stay away from them. They take your money and don’t proceed with the bookings. And then after pushing them several times they get things wrong. Had friends use them, and their Christmas travels to Ireland was a disaster due to this travel company. Would have been far better to do it themselves on internet.
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