Japan Package Tours

Fantastic experience: Recently returned. From our JR Pass to hotel bookings and touring suggestions we really appreciated Haydn's advice. A great trip.

Fantastic experience: We have recently returned from a family trip to Japan. Cannot thank Hayden for his recommendations, his hotel selections were brilliant, suggested itinerary, to organising our JR pass with recommended train bookings, (when we booked our trains, they were even impressed with how well planned and organised it was!). We loved the holiday, and cant wait to go back. Hayden made the planning so easy and we will definitely be using his expertise again. Thank you!!

Fantastic experience: A big thank you to Haydn and the team at Japan Package Tours. We have recently returned from a wonderful experience travelling through Japan. The itinerary was very full, and while we skipped a couple of things we got to see most of the sights Haydn recommended. We were both overawed with the beauty of Japan, and the number of people, especially during golden week.. The trains were fabulous, a great way to get around. The accommodation Haydn selected was very good – the Japanese stays were very good, as were the Western style hotels. Food, and suggestions around railway stations was helpful early, and we ate very well all through the trip. Everything Haydn planned went smoothly, and we had a great time. Again, thanks Haydn and your team.

Fantastic experience: Thanks to Haydn for a great itinerary for our trip to Japan. The detail he gave us regarding our train travel, the hotels booked & their location, tours, etc ensured our holiday less stressful & enjoyable. Would certainly recommend Japan Package Tours. Lois C.

Fantastic experience: Our tour organised by JPT was fantastic. The accommodation and tours were great. Haydn advised us what sites to see and which trains to book with our JR pass. Japan is very clean and the people were very helpful directing us to the correct train platforms etc. Wonderful trip.

Negative experience: What an absolute disappointment. We read the reviews on here and were excited to have someone organise a hassle free tour for us. We met with Haydn 8 weeks ago, after 7 weeks, had heard nothing, no intinerary, no quote, no contact. I called on Wednesday of week 7 and was told by Haydn that all was organised and he would email it that day. Thursday I called again he said it would be emailed that day, called again Friday, no email. On Monday I called again he responded that he was dreading my call that day, and i was then confronted with a barrage of abuse (lots of swearing) from Haydn as he was so under pressure he had to work all weekend and was so busy( with lots of swearing) finally he apologised after i told him I had never experienced such unprofessionalism and rudeness. I told him I expected the items by end of day. At 4:40pm monday I received a call from Haydn to say email had been sent. He apologised again but when I told him that his behaviour was incredibly unprofessional he responded, I have apologised, what else do u want ! . That evening we looked at the itinerary and it was a complete mess. Missing a day in the first week then having all the dates and days mixed up. In the end we dumped Haydn and his itinerary as the hassle to approach him again and point out the problem was beyond any experience I wanted and to top it off the quote was very expensive. Cannot recommend this company at all.

Fantastic experience: Just returned from 18 days tour in Japan, organized by Haydn. Comprehensive, detailed, tailored. Highly recommended.

Fantastic experience: Knowledgeable, friendly and efficient

Positive experience: Haydn organised a fabulous tour for us and friends. All went as planned. Excellent value.

Fantastic experience: Highly recommend the service of Haydn Thompson who never hesitates to go out of the way and help you. I was very impressed though it was a minor transaction with him arranging a JR pass. Good job mate. Keep it up.

Fantastic experience: Haydn Thompson from Japan Package Tours was an absolute life saver when he told me that he could arrange a JR pass for me, on the spot. He is extremely professional, friendly and provided me with lots of information about our upcoming trip. Thank you for your time and assistance, Haydn!

Fantastic experience: Professional, friendly, efficient. Takes the necessary time over the phone. All travel documents and itinerary were provided quickly. Travel designed specifically to our requirements using the knowledge and experience of the operator.

Fantastic experience: Made getting a last minute JR Rail Pass unbelievably easy. Great travel agent

Fantastic experience: Highly recommend their service! It is so professional and Hayden's knowledge is so thorough. Given all Japanese travel offices in Melbourne have closed their branches, being able to rely on Japan Package Tours for friendly in-person services was so appreciated. I definitely will call on them again!

Fantastic experience: Have used them 3 times. Great company to deal with.

Fantastic experience: Hayden was very helpful! He has amazing knowledge & insight of Japan. Great service and flexible itineraries. Wouldn’t go any where else.

Fantastic experience: Highly recommend Japan Package Tours, especially if you are a first timer to Japan. Our 3 week trip was amazing and ran so smoothly with the help of JPT. Haydn and his team put together an incredible itinerary that included everything we wanted to do and provided every bit of info we needed to know right down to which trains to catch. Customer service was also to a very high standard as every query we had was answered in a timely and professional manner. Would definitely use them again!

Fantastic experience: Very professional, very knowledgeable travel agency specialising in Japan only.

Fantastic experience: Haydn and his great staff prepared an 18 day itinerary that became our go to document. Being first time visitors to Japan, JPL made our holiday very easy and very enjoyable. As would be expected JPL discussed our itinerary in detail prior to our booking and when finalised gave us day by day detail of our trip. This included not only times to depart our hotel but also detailed departure and arrival train information as well as suggested sights to visit and cost of any entry fees that may apply. We will be using this company for our next trip to Japan

Fantastic experience: A fantastic experience in Japan visiting Saporro & Tokyo. A trip not to miss.

Fantastic experience: Great tour. Great people. Loads of expert knowledge. We had a wonderful time and were very well looked after. We highly recommend Japan Package Tours.

Fantastic experience: Really great tour, lead by a person with excellent knowledge of Japan. His contacts allowed us to enter places no general public could enter. Highly reccomended. Would travel with this company again.

Fantastic experience: I've booked several trips to Japan through Japan Package Tours. I've always found Haydn and his team to be friendly, thorough and professional. I will definitely be using them again next time

Fantastic experience: Informative staff. Well tailored travel destinations to suit individual needs. A pleasure to deal with.

Negative experience: Couldn't give me the time to answer my questions. Were determined to get a deposit and were rude when I tried to get more information. Hayden was inconsiderate and made my holiday planning less enjoyable than it should have been.

Fantastic experience: Great service and always flexible and help me very well to go to Japan.