Melbourne Travel Project

Fantastic experience: Emma pulled off a miracle by getting me a flight to Cambodia. with all docs within 12 hours. I will only use her in future. Star

Fantastic experience: I would highly recommend booking your holiday through the Travel Project. All the staff were so nice and welcoming. The lovely Lauren helped us book our dream Europe trip over the course of a year and she was nothing short of amazing. We will definitely be coming back to book our next holiday ☺️

Fantastic experience: We had an amazing experience working with Travel Project! From the very beginning, Phil was incredibly helpful and knowledgeable. He made the entire booking process seamless, offering us great options and insider tips we wouldn’t have known about otherwise. He went above and beyond to make sure everything was perfect for our trip, and the attention to detail was truly impressive. We had an unforgettable trip, and we’ll definitely be using their services again for our future travels. Highly recommend them to anyone looking for a hassle-free and personalised travel experience!

Fantastic experience: I highly recommend the travel project for anyone making travel plans. The crew are fantastic and in particular Lauren who makes everything so simple that all theres left to do is pack you bags and enjoy your time away. Thanks Lauren for being so patient and attentive and also a big thanks to Jem for dealing with my last minute change of mind and making the changes. You girls are amazing !!

Fantastic experience: We have used TravelProject before and in both instances have been so pleased with the results. Lauren could not have been more helpful and certainly went the extra mile for us. I would recommend her anytime.

Fantastic experience: Lauren is amazing. From inquiry to booking she is responsive and efficient.

Fantastic experience: I've dealt with Lauren and the team now for a couple of years and Lauren is our immediate go to person for any travelling we do. Highly recommend!

Fantastic experience: Don’t go anywhere else with your travel needs, go see Lauren down at the travel project in Mornington!!! Lauren was super helpful and organised such an amazing and stress free trip. I had no doubts the whole time I was away. Even prior to leaving Lauren helped me with any concerns regarding my travels. Made travelling solo so comfortable and made it so much easier to enjoy knowing everything was sort and ready to go throughout the entire trip !!

Negative experience: Poor business model, customer service & empathy. Charged $300 per person in “cancellation fees” after we were unable to get to our destination following the liquidation of Air Vanuatu - by no means a voluntary cancellation and had consequently already lost thousands through airfares. Very disappointing that the company still took cancellation fees off us in this instance. Couldn’t recommend unfortunately and will never use again.

Fantastic experience: Top customer service, a happy vibrant agency to walk into, Lauren offered lots of information and options and was super helpful with the travel insurance form. In fact everything was perfect, our trip next year all sorted, Lauren was terrific. Can't fault anything.

Fantastic experience: Had the pleasure of Jemima organising by Bali trip coming up in June. I left it a little late to organise and she absolutely smashed it out for me. Easiest person to deal with and gets exactly what you are after. Especially last minute :) all my future trips will be going through Jemima and I will be passing on her details to friends and family for trips! THANK YOU SUPERSTAR

Fantastic experience: So far, so very good. Thanks 'Emma' & 'Chloe'

Fantastic experience: Emma from the Travel Project has gone above and beyond in assisting us with our upcoming trip, excellent service!!! Regards Brendan

Fantastic experience: Emma was amazing to work with, cannot wait to work with her again to book more trips.. amazing work, so so so happy

Fantastic experience: Lauren made it super easy to book our dream honeymoon and was very thoughtful and worked within our budget. Couldn't recommend enough!

Fantastic experience: Thanks to Emma and the team for taking the stress out of booking a holiday. I particularly love that I have access to a concierge team to provide assistance in booking restaurant reservations, tickets to must see shows, assisting with transfer bookings, and the nitty-gritty, i.e. seats and frequent flyers, all of the other things I wouldn't know that I need to organise.

Fantastic experience: So glad I found the Travel Project after struggling with poor customer service from other agencies. Alisha was amazing! Nothing was too much trouble, she responded to all emails promptly & was incredibly helpful in organising our 3 week trip to the USA. Highly recommend.

Fantastic experience: Great service - great advice - thanks Phil

Fantastic experience: I met Bobbie some years ago at her previous employer. I was impressed by her assistance then. When she moved to Travel Project, I of course followed her. Once you have a "travel designer " that you can talk to and explain your requirements, you stay with them. This time though Bobbie has gone over and above for me, my sister and BIL who live in Brazil were having some difficulty with flights on our trip to Northern Ireland, I asked Bobbie to help, and she did. I am sure it must have taken up a lot of her time. I will continue to have Bobbie assist in any further travels I make. Thank you for all your help today. Stella Netherwood

Fantastic experience: Emma was amazing in helping us book flights with only a few weeks before our trip. She looked carefully to secure flights at the best price and most convenient times for us which was greatly appreciated. Highly recommend Emma and the team at Travel Project.

Fantastic experience: Friendly and helpful

Fantastic experience: Excellent professional service with a smile by Lauren Hamilton

Fantastic experience: Really helpful and patient support to make the journey fun. Use them all the time

Fantastic experience: Lauren is the best! You have been amazing, helpful, resourceful, bonza, always there to assist and work out what’s needed. Thanks for everything

Fantastic experience: Jemima, what can I say, nothing but a joy to plan and set up the trip , she was very helpful in giving direction and guidance in getting flights, accommodation and connections. Very highly recommended.

Fantastic experience: Outstanding performance from Lauren Hamilton. Organised my trip in less than a week. Great communication, attentive and friendly. Would highly recommend her. Thank you again

Fantastic experience: Thank you to Lauren who is working hard on our holiday. We ask so many questions. What about this? What about that? We get the answers. Lauren has been amazing. We feel very comfortable and confident with the arrangements she has been making for us. Thank you

Fantastic experience: First time travelling internationally and me and my partner went in to get some ideas and structure to our very vague plan. Emma was incredible helpful and worked to get the best deal for us whilst listening and taking into account everything we asked for. She had lots of knowledge and we felt very comfortable booking through her. She also offered us more help booking cars, accomodation and insurance when the time came. We left feeling very excited for the trip and relaxed knowing we are in good hands!!

Fantastic experience: Excellent service from Emma helping to organise our Japan snow trip. Emma found us great accommodation at a good price and sorted our gear hire, lift pass and transfers to the airport. Complete peace of mind. I would highly recommend Emma and Travel Project for your next getaway!

Fantastic experience: Lauren from the first interaction was so incredibly helpful and knowledgeable. We are in the process of booking our trip and I couldn’t be happier that we have Lauren helping us! Thanks Lauren!

Fantastic experience: Jemima is honestly amazing! Has made the whole process stress free along with giving the best deal possible. Highly recommend her she knows what she’s doing!!

Fantastic experience: We have had an awesome experience booking our holiday with Emma at Travel Project who is so patient, calm and friendly. Chloe also very helpful pointing us in the right direction. Bobby had some great recommendations too. Love your work, thanks ladies!

Fantastic experience: This is the first cruise I will be going on and have had the most pleasant experience in booking it through Lauren. She has answered my every question and we had a face to face over the phone where she took us through the videoed rooms, which made our selection easy. Lauren, herself, is such an easy person to deal with and she has also been on the cruise, so you’re receiving first hand information, making your choices easy. Thank you Lauren for all your help.

Fantastic experience: Bobbie is the absolute best, she organised a fantastic Gold Coast holiday. She also dealt with a cancelled flight and organised a replacement; service at the highest level

Fantastic experience: Jemima was so helpful today. Our holiday was planned, booked and paid for within half an hour. She was friendly, efficient and understood what we wanted. We also loved the coffee. Thanks Jemima! Will definitely use again.

Fantastic experience: Lauren has been so helpful in planning a month long trip to europe for my mum and I. From giving options for hotels, to accommodating the best flights and train tickets, Lauren has been amazing. Genuinely excited for our travels and can absolutely tell she has a passion for what she does. Thank you Lauren!!

Fantastic experience: I have had the smoothest experience booking an October vacation with Lauren. She was able to lock in everything I wanted for this trip that has been 3 years in the making. 10/10 would recommend to everyone! Thanks Lauren

Fantastic experience: Thank you to Jemima, she is definitely the go to person for all your travel needs! A star at finding the best flights at the best price! thank you again!!

Fantastic experience: Lauren is the best travel consultant that I have ever dealt with. Prompt, friendly and efficient in every way. Thank you Lauren, you make it easy to travel.

Fantastic experience: Emma is great she has organised our flights and taken out all the worry and stress from our end. Highly recommend Travel Project

Fantastic experience: We had an idea for a trip that we wanted to do, a bit of a challenge. Not only was our idea organised into a solid plan, we came away with more than we could have imagined. A massive thank you to our Travel Consultant Lauren, always friendly and welcoming, knowledgeable, professional and efficient. And to put the icing on the cake the Concierge Team is looking after the finishing touches, thank you Caroline A truly unique experience.

Fantastic experience: Emma was so helpful. She provided us with good advice and plenty of flight options to consider before confirming our booking. Thanks so much Emma!

Fantastic experience: These guys are just the best travel agents, absolutely unique, staff are amazing Lauren who looks after us actually cares about us and our trips, and to top it off they arrange a free coffee from the coffee shop next door.

Fantastic experience: I have used Melbourne Travel Project several time and have had an outstanding experience. Recently I wanted to book 2 trips with specific requirements, Alisha when out of her way to satisfy my needs. She was professional, easy to deal with and patient. I was very happy with the outcome. Thank you Alisha. Would definitely recommend Alisha and the team for any travel requirements.

Fantastic experience: It was such a great experience using MTP to book my trip. Dealing with Emma was such a breeze also, she was very accommodating and nothing was an issue. I would highly recommend Emma and the company to anybody planing a trip. I will definitely continue to deal with them again.

Fantastic experience: I have been very happy with Lauren's expertise and knowledge in travel. This will be my second holiday organized with Travel Project. Every detail of my holiday was stress free. I highly recommend Lauren, she is friendly and extremely helpful.

Fantastic experience: From the moment we enquired about our trip overseas Jane has been absolutely awesome with every detail, from flights, accomodation, car hire etc. I highly recommend this amazing company for all your travel needs. They definitely go above and beyond to ensure that all is covered. Thank you so much and cannot wait for your trip in 2024

Fantastic experience: The staff are super friendly, great attention to detail

Fantastic experience: Helpfull is an understatement

Fantastic experience: Alisha was fantastic and made everything a breeze.

Fantastic experience: Many thanks Bobbie for organising our holiday to Hayman Island it was brilliant. You're a gem.

Fantastic experience: Just amazing service and follow up - Jemima was absolutely amazing.

Negative experience: Left message with a staff member, for a travel agent to call back. Either staff member didn't pass on message or agent forgot about returning call. Twice in a week this happened and I expressed it was a time sensitive nature.

Fantastic experience: Bobbie Woods (no relation) at Melbourne Travel Project Mornington is wonderful! We walked in without any prior contact, confused and frustrated with trying to organise an Australia- Europe open-jaw return flight, plus internal flights, for a 2024 itinerary in an in-demand class at the busiest time of year. Bobbie went through every option available to us with patience, insight and a smile! We walked out less than an hour later knowing all possibilities had been thoroughly explored, and with reservations that suited us well at a price we could afford. So, thank you very much!

Fantastic experience: I just wanted to thank Emma from Melbourne Travel Project who organised our entire honeymoon in Europe. Emma worked so hard to get this all booked for us, she was there for us before we left, during the holiday and afterwards and kept us updated of all the flight changes, train changes.. you name it, Emma was onto it. Neither myself or husband Justin has been to Europe so having Emma organise everything was amazing. I can’t recommend her enough. Thank you so much Emma for everything. Best wishes, Cat & Justin

Fantastic experience: The Melbourne Travel Project have been terrific to deal with. Jemima put together our holiday quickly, was friendly and easy to deal with and very prompt with communication. We are so grateful for her efforts and can’t wait to go on our trip.

Fantastic experience: Lauren has given the best service I could have wished for. So responsive, so lovely and extremely efficient. I highly recommend and wouldn't hesitate to ask for he help with future trips.

Fantastic experience: My partner and I decided to plan a last minute trip to Bali. Jemima took very good care of us! She was quick to reply, found us the best deals for flights and accommodation on such short notice! Thank you so much for making the process stress free, we can’t wait for our holiday

Fantastic experience: Bobbie is a fantastic travel agent, great at her job. Highly recommend.

Fantastic experience: Can’t thank you guys enough!!! Before , during and after the team goes above and beyond to insure you are getting the best holiday, adventure ever! I’ve used melb travel project for all my travels in the past few years and they have always amazed me finding the best deals and flights altered for me personally! Especially love jem for helping rebook flights when i had one of those inevitable bad travel days she’s a superstar!!! Thanks so much guys x

Fantastic experience: I would thoroughly recommend Melbourne Travel Project. Alisha made everything so easy and uncomplicated. Thankyou

Fantastic experience: Wow! Matt is absolutely the best in the business. I contacted him whilst overseas about a mishap with my car hire and he got onto it and sorted it out for me straight away. Nothing is too much trouble for him and he has gone above and beyond for me time and again to ensure everything is running smoothly for me whilst I’m away! Thank you Matt for your amazing care and service.

Fantastic experience: Lauren at MTP was fantastic to work with and made planning and booking our Japan trip an absolute breeze! She was responsive and flexible with changes we made. We will be using MTP again for our next trip! Thank you!

Fantastic experience: Our experience with Melbourne Travel Project has been wonderfully positive and seamless. Despite our various requests, Sandra has assisted us in a professional and efficient manner, and it is reassuring to know that our trip is all booked and minor details are taken care of. We would be very happy to recommend MTP to family or friends

Fantastic experience: I highly recommend Alisha from Melbourne Travel Project when booking your next trip/holiday. Extremely professional, very knowledgeable, friendly and efficient. Alisha went over and above to secure my family tickets on the highly desired Disney cruise. I believe Alisha was up at 3am in the morning to secure tickets so we didn’t miss out when ticket sales went live online!! Alisha made booking our trip stress free and gave me back the time it takes to research, consider various options and book that I just don’t have. Thanks so much Alisha. I’ll definitely contact Alisha again to discuss my future travel plans.

Fantastic experience: Remember when you thought you didn’t need a travel agent? I do but that was before a global pandemic. I have used the Melbourne Travel Project on two occasions and in both instances Bobbie Woods has managed to save me time and money. Her insider knowledge meant I didn’t make mistakes when booking a ticket to get my husband home from the USA during the period when Australia had flight caps. With the latest trip, she recommended a much longer than usual layover at Sydney Airport based on what she’d experienced with previous clients trying to make international connections while there is still so much disruption because of COVID. It’s definitely an era when great travel agents are well worth investing in to try to reduce the likelihood of potentially very costly travel hassles. Bobbie is proactive, fast and efficient and I’ll definitely use her for future overseas adventures. Thanks Bobbie!

Fantastic experience: Matt and his team bring a new level of personalised service and expertise to arranging travel. The team stays up to date with the latest travel restrictions and I absolutely love the email they send you that directs you to a portal with a pre-travel checklist including links to the relevant websites to ensure all of your pre-departure paperwork is in order. I've used this agency for both personal and business travel bookings and I won't hesitate to use them again in the future.

Fantastic experience: Absolutely amazing assistance from Lauren and Sandra for an urgent overseas trip to Europe. Booked at 9am and flew out 3pm the same day. Expert assistance +++. Thankyou so much.

Fantastic experience: Our local friendly travel agents handled my wife’s whole last minute itinerary, arranging a couple of flights, over night hotel accomodation, ferry crossing and resort package with food. This took all the stress away from my wife who required like everyone these days a much needed break. So she could focus on the real important things such as what bathers to pack!!!! Whilst I could focus on the long list of things she left that I had to do. Thanks Matt and the team at the Melbourne travel project in Mornington. We will be returning soon

Fantastic experience: I called this team today (at 4.30 on a Friday nonetheless) and handed them a disaster; I'd just found out, 10 days from departure, that all our flights had been cancelled and the airline didn't have any available flights to move us to. It was the first time in over a decade that my English partner was going to spend Christmas with his family. Immediately, they put me at ease and in less than an hour, Sandra and Matt had an unbelievably amazing plan for us. We'd never booked flights with this team before, and yet they treated us like family. I couldn't be more appreciative of the way they turned this day around for us. Thank you Matt & Sandra. You've certainly got clients for life.

Fantastic experience: Without Tanya’s tenacity and wealth of knowledge of the travel industry we would still be in Australia. Not only did she manage to get us tickets back to the UK but she also kept in touch with us throughout a very stressful journey to check out if we needed her help. We so recommend this service, 5 stars just isn’t enough.

Fantastic experience: Lauren was very informative and organized. She booked the most cost effective and efficient flights that we are after and helped us to organize accomodation for our 26 days trip to Japan next year! We were sent home with 2 to 3 options we can choose from which suits us more with the budget we set. She also provided some recommendations for for places to visit and unique accommodation that we would love to experience. She is genuinely as happy as we are and excited for us about the trip. Definitely recommend Lauren and the team, it will definitely make your booking life so much easier.

Fantastic experience: We have just got back from a fabulous European trip. We spent time in Munich, Berlin, then a 9 day Swiss rail trip, which then led into a river cruise to Amsterdam, time in Amsterdam before a stop in Dubai on the way home. All organised by Matt at Melbourne Travel Project. He did such an amazing job and everything went so smoothly. His advise and planning made the trip worry free it was amazing. I have called on Matt and his team before and they never disappoint , even getting my stranded daughter home from Brazil in the middle of the worst of the pandemic. They are fabulous and I highly recommend.

Fantastic experience: SO FAR SO GOOD! Matthew and his team have been great in organising travel and accommodation for my husband and I for an overseas and an interstate holiday that will both be taken this year. Keep up the amazing work :)

Fantastic experience: A big thanks to Jemima at Melbourne Travel Project for organising our recent Darwin holiday. Our accommodation and transport to and from the airport was excellent. We will certainly be using Melbourne Travel Project for our next holiday.

Fantastic experience: Jemima, is an absolute superstar when it comes to travel. She has been in the industry for years and has always been fantastic. From booking my honeymoon this year to many years ago helping me out when I got stuck in Hawaii due to cancelled flights. (She stayed back after hours to secure my next flight and accommodation for the additional 2 nights we had in Hawaii.) 10/10 would 1000% recommend Jem. From euro trips to first time contiki trips. Jem is your girl!

Fantastic experience: Booking with Alisha is a no brainer! Alisha is efficient, resourceful and treats you like you’re her only client. Alisha is knowledgeable about where you want to travel and her extensive travel experience is second to none. She always keeps you informed of progress and gives you many suitable options to choose from. Alisha has made booking a 5 week holiday to America for 3 adults and two children a breeze. I highly recommend booking through Alisha and would not book a holiday with anyone else.

Fantastic experience: best place to arrange your next travel plans! the staff are all very friendly, especially Lauren who made everything so easy for someone like me who has never traveled overseas on my own before. such a lovely little place, I will definitely be back soon. THANK YOU LAUREN <333

Fantastic experience: My husband and I have been a clients of Bobbie for many years. She is amazing and has outstanding knowledge of all aspects of international and domestic travel. She has organised many multi layered, complex trips for us and these have run seamlessly. Nothing is too much trouble. She has up to date knowledge and can always provide you with the details that allow you to make informed choices about your travel. She is extremely professional and competent. The whole team are very warm and welcoming. I highly recommend Melbourne Travel Project.

Fantastic experience: Our previous Travel Agent recommended Melbourne Travel Project and we can honestly say Matt and the team are exceptional. My wife and I have just spent a 42-day holiday in Europe and Singapore that Matt arranged, it included all the flights, transfers, Iceland & Greenland cruise, accommodation, hire cars and travel insurance and we were provided all the paperwork and itineraries both electronically and hardcopy. The pricing was more than competitive than we had expected as we had set a budget and Matt was well under what we had allowed. It was also amazing that we did not have one hiccup or problem during the 42 days. My wife and I would have no hesitation in recommending Matt and Melbourne Travel Project, we can guarantee you will be more than delighted with their pricing and professionalism.

Fantastic experience: Super helpful and super responsive team, made for an awesome honeymoon. Will definitely be using again. Thanks guys!

Fantastic experience: Very knowledgeable and helpful staff. I Highly recommend Melbourne Travel Project.

Fantastic experience: Bobbie went the extra mile to ensure everything about our trip was exactly as we wanted it.

Fantastic experience: The only Travel Agency that I trust and will go to. Amazing job guys!

Fantastic experience: Highly recommend Lauren at Melbourne Travel Project, she's an absolute gem! Knowledgeable and efficient at organising our holiday.

Fantastic experience: Jemima was super helpful with our trip plans and last minute changing of needs. Will definitely use again. Highly recommend

Fantastic experience: I trust Melbourne Travel Project implicitly to handle our domestic and international travel bookings – from flights, accommodation, transfers, car-hire.…the lot! Matt’s wealth of experience working in the travel industry and his attentiveness to his clients means that he will make suggestion which not only enrich your travel experience but suit your budget and needs. I cannot recommend Melbourne Travel Project highly enough.

Fantastic experience: I arrived at the agency with so many places in my mind to visit and limited time to enjoy. Matt spent the entire afternoon with me finalized the best tour possible for time, availability (due to the busy time) and of course finances. He gave me a plan with destinations, tours and activities available, I just had to follow the agenda, everything was ready to enjoy my holiday. A few days before my return the lockdown started again so I decided to extend my holiday and Matt promptly followed me and found me a solution with another plan and continue my vacation in completely relax till my return to the cold Melbourne. Thanks guys for the experience, I have really appreciate. Highly recommended.

Fantastic experience: Thank you so much Matt for our wonderful getaway. Your knowledge and professionalism for finding exactly the type of itinerary we were looking for, including fabulous accommodation. Always with loads of enthusiasm and knowledge to ensure we had a wonderful holiday, nothing was ever too much trouble for you, looking forward to you arranging our next adventure, Janne & Don McDonald

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value

Fantastic experience: I came to know about Melbourne Travel Project through one of its travel agent Tanya who organized a family cruise for our 50th Wedding Anniversary. This fell through because of Covid 19 We managed to get a full refund of our cruise deposit through the help ,advice of Tanya. As a result I trusted her with the organization of an alternative plan. She listened to my preferences. I left everything else to her. My wife, family and myself we had a most memorable dinner and an overnight stay at Lindenderry winery at Red Hill. All this thanks to Tanya and Melbourne Travel Project.

Fantastic experience: Best travel agents, they go above and beyond.

Fantastic experience: Matthew was extremely supportive and efficient, providing me with great support during these challenging Covid times. He helped me on two occasions, travelling inside Australia and also abroad and I highly recommend his services.

Fantastic experience: We recently booked our Great Southern Rail trip, interstate flights & accommodation through MTP and were very impressed with their professional service and suggestions to enhance our travel experience. Matt went above what was expected and we were extremely grateful.

Fantastic experience: Matthew gave me quick confirmation of quotes and prices for a tour through the Northern Territory in one week’s time. Before speaking to him I wasn’t sure whether any of this was possible in the COVID arena, but he checked it all and I was booked on flights and had accommodation and a tour through Kakadu, Litchfield and Katherine over night. The accommodation and flights were spectacular and other travel agencies had said there was nothing available. I will use the Travel Project each time I travel as there were knowledgeable, precise and second guessed my every travel need. Standing up

Fantastic experience: We booked our Honeymoon through MTP and honestly couldn't be happier. Everything was perfect and stress free! Plus we got a much better price then we could of booking it ourselves online! With all the restrictions popping up with covid it was really nice not having to worry about the finer details and just knowing it was being looked after for us so we could focus on enjoying the honeymoon. Would highly recommend :) Thanks for creating the perfect honeymoon MTP we will see you for our next holiday!

Fantastic experience: Thankyou Matt and the team for your assistance in getting our family home to Australia during the pandemic. Such professional service, quick to respond and excellent advice & tips. Would not hesitate to recommend Melbourne Travel Project to all friends and family. Thanks again Matt! Kate

Fantastic experience: Professional, knowledgeable and great customer service. Recently in Peru and would have been stranded, if not for the excellent service from Melbourne Travel Project. Matt contacted us in the middle of the night to say the borders were being closed and that our flight had just been cancelled. Matt had already booked alternate flights. Can't get better than that!

Fantastic experience: The team at Melbourne Travel Project are unbelievably good! I trust them totally to book everything from a domestic flight or local getaway to a full overseas itinerary and can't wait to be able to book our next big trip. As a family they always think about the things we wouldn't and it makes such a difference to our experience.

Fantastic experience: These guys are THE BEST!! Nothing was too much trouble for Matt to arrange. Lovely friendly staff who organised our flights, accommodation and car. They match, or beat, anything the big agencies offer, but they are just a pleasure to deal with. I'll never use anyone else for my travel plans.