Eclipse Travel

Pitt St 115, 2000, Sydney
Pitt St 115
2000, Sydney
1300 575 752

Opening hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Eclipse Travel is an Australian & New Zealand owned company that specialises in tailor made travel to incredible, unique and sometimes remote destinations such as Antarctica, the Arctic, Africa, and South and Central America.

Our travel designers offer an honest, informed approach to planning your holiday and we return regularly to our offered regions to check on any new products and destinations and to conduct a quality check of the products we already know and love.

Specialities include experience-filled adventures, safaris, small ship cruising, honeymoons, family trips, world class treks and luxury travel.

Our goal is to exceed your expectations in every way by providing exceptional service from first contact until you return home.

Our comment from TraTraTravel about Eclipse Travel:

Eclipse Travel is a leading travel agency in Australia renowned for its exceptional customer service and detailed travel planning. With a dedicated team of travel experts, including specialists like Matt and Blake, customers consistently praise the team's in-depth knowledge and responsive service. Clients have highlighted the meticulous planning and coordination evident in their trips, ensuring smooth travels across various destinations such as South America, Antarctica, and Africa.

Some key highlights from customer feedback include:

  • Outstanding pre-trip advice and personalized itineraries tailored to individual preferences.
  • Responsive support available around the clock, even during unexpected situations like travel restrictions.
  • Seamless experiences with local partners, offering knowledgeable guides and ensuring timely pickups.
  • Quality accommodations and unique travel experiences that exceed expectations.
  • A commitment to making travel hassle-free, even during challenging situations, as highlighted by experiences shared by clients.

While the majority of feedback is overwhelmingly positive, a few customers mentioned issues such as unexpected changes in travel arrangements and pricing transparency. Eclipse Travel has taken these comments into account, reinforcing their dedication to customer satisfaction and ongoing improvement.

Overall, with a stellar reputation for dedicated service and an extensive knowledge of travel destinations, Eclipse Travel comes highly recommended for anyone looking to create unforgettable travel journeys.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

Eclipse Travel: Reviews

4.8/5 (102 Reviews)
graham flick 3 months ago

Fantastic experience: Eclipse delivered the best holiday ever from start to finish, excellent planning and suggestions, great price, great tours, personal attention, we were supported at every step while in south america with no 'big bus groups' to contend with. Would do it again tomorrow!

Ruth Coleman 3 months ago

Fantastic experience: Daniel from Eclipse Travel recently came to our rescue when an Antarctic cruise we were on was cancelled at the last minute. He had no idea who we were but responded promptly to our desperate online contact trying to find an alternate cruise. His communication was prompt and thorough and he went above and beyond to help us. I will definitely be using his service again in the future I therefore highly recommend Eclipse Travel

Jenny H 4 months ago

Fantastic experience: We went to South America tour with Eclipse travel 21days in Oct 2024, it has really surprised us that the services through whole journey were so good and professional which were beyond our expectation, We will go back to South America tour with Eclipse travel again soon, this tour was best tour in our life so far

N N 4 months ago

Fantastic experience: Meike prepared our package for this trip and was truly impressed. Felt secured and comfortable throughout the trip right from payment of our advance to boarding our flights and return home. Highly commended for trip to Latin America for all Aussies.

Adrian Poyser 4 months ago

Fantastic experience: Peru October 2024. We had never used a tour company when holidaying before, so we were unsure what to expect. We selected Eclipse based on their itinerary at a reasonable price. They more than exceeded our expectations and we are now looking at our next holiday location based on other options that Eclipse offer. It was no trouble to modify the advertised tour, and their communication prior and during our 2 week trip was outstanding.

Lee Dittmer 4 months ago

Fantastic experience: Eclipse Travel arranged our trip to South Africa and it was very easy. Our consultant Blake, was patient, knowledgeable and really easy to deal with. The follow up as we got closer to the travel date was superb. Nothing was left to chance and the trip itself was amazing. Exactly what they promised!

Dolores Leary 4 months ago

Fantastic experience: I had a trip to Peru. Eclipse Travel organised everything to perfection. My hotels were all booked and transport was always organised as well. I was on my own and I never had to be concerned that a Guide would not turn up or my transport would not turn up everything went so smoothly. I had a wonderful time. Thank you Meike.

Cath Wassall 5 months ago

Fantastic experience: My husband and I just returned from 7 incredible weeks in South America. It was the best trip we have ever done, and we can not wait to go back!! We have previously always organised our own overseas travel, but South America was unfamiliar and the distance covered logistically more difficult, so we decided to get some assistance. Matt from Eclipse travel was exceptional. Matt planned our trip after lengthy discussions on where we wanted to go and what we wanted to see, taking into account our interests and hobbies, and weaving in some particulars we had already chosen . Knowing South America so well, Matt was also able to advise us on places not to be missed. Everything was meticulously organised; accommodation, transfers, flights, guides and treks. Communication was outstanding and the itinerary was comprehensive, detailed and perfect. I can not recommend Matt and Eclipse travel highly enough, completely surpassing our expectations. Thank you for the experience of a lifetime! We will definitely be back in touch to plan our next trip!

Adrien David 5 months ago

Negative experience: No one at the office, number not working

Eclipse Travel

hi Adrien, our office has a receptionist during office hours so I am surprised to hear there was no one there, perhaps you went to the wrong address? Our consultants generally work from home and our website does state to contact us if you would like to make an appointment and we didnt receive any such request in your name but if you would like to hear from our team please email [email protected] with your contact details and we will be happy to give you a call

Roxane Shadbolt 5 months ago

Fantastic experience: Shout out to Blake for exceptional customer service & travel advice: it's great to be able to trust an expert's advice, repeatedly

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Eclipse Travel

Thank you, Roxane, for your fantastic feedback about Blake's exceptional customer service and expertise!

Mindyabiz 5 months ago

Fantastic experience: Matt at Eclipse Travel is superb. He is knowledgeable, affable and a good responder. I love them.

Eclipse Travel

Thank you for your wonderful review—we’re thrilled to hear that Matt's knowledge and responsiveness made such a positive impression!

Laura Harewood 6 months ago

Fantastic experience: A great experience from start to finish

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Eclipse Travel

Thank you Laura, so glad to hear you had such a positive experience with us!

Luke Walker 6 months ago

Fantastic experience: Luke G looked after everything from end to end on my trip to Costa Rica. He asked the right questions and booked a holiday that was absolutely perfect. Right mix of relaxation and seeing cool things / going on cool tours. I saw more local wildlife than I could have imagined and have about a thousand photos and videos from just 8 days. Got close to monkeys, sloths, hummingbirds and the most beautiful colorful insects you couldn’t even imagine existed. Highly recommend this company. They know their stuff and make everything really easy.

Eclipse Travel

Thank you for your amazing feedback, Luke!

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Simon Richards 6 months ago

Fantastic experience: Our group of 4 adults travelled throughout Central America for 8 weeks after many discussions with Luke. OMG does Luke know his stuff! His pre-trip advice was absolutely invaluable ensuring we visited the most remarkable cultural and historical sites in an efficient and comfortable manner. We cannot wait to go back to Central and South America and without a shadow of doubt we will be calling on Luke for everything. Not only did Luke create a brilliant itinerary for us, but when I was refused entry into Panama at the remote river crossing at Sixaola he really stepped up to the plate! My companions continued into Panama whilst I was marched back to Costa Rica and even with enormous communication difficulties, Luke and Matt remained available to assist me 24/7. Two weeks later with a new Australian Passport in my hand Luke moved flights around so I could join my friends and continue our adventure. My sincere thanks to Luke and Matt for making our trip truly special.

Eclipse Travel

Thank you for your incredible feedback, Simon! We are so glad to hear Luke and Matt looked after your group so well.

Ray Lim 9 months ago

Fantastic experience: My wife and I booked a trip to Bolivia, Argentina and Antarctica through Eclipse Travel. We had booked the trip in mid 2022 with the intention to travel in Dec 2023. Matt M from Eclipse was the primary person who made most of the arrangement and when he was away, others from the agency very competently covered for him. My experience dealing with Eclipse had been superb. They were always very professional, patient, kept to their promises and efficient in the way they went about making all the tour arrangement from flights to accommodation. Two weeks prior to my departure, I had a medical episode requiring an operation. Quite a disappointment having looked forward going to Antarctica for almost two years. This meant I had to cancel my entire trip. Matt promptly did that for me. Post my operation, as I had a speedy recovery, I instructed Eclipse Travel to reinstate the Antarctica part of my trip. They managed to rebook the flights, cruise and accommodation within three days of me instructing them to rebook as the cruise was scheduled to sail within seven days of me deciding to embark on this once in a lifetime trip to Antarctica. What a feat Eclipse and I was able to make it to Argentina and Antarctica for the trip. When I got back from the trip, Matt M from Eclipse Travel further assisted me to claim the cancelled part of my trip from my travel insurance. I would definitely recommend Matt M & Eclipse Travel if you intend travelling to those unique and special places around the world. They will be able to provide good advice and help you make the travel arrangements hassle free especially when things do not go to plan. I will definitely be using Matt & Eclipse Travel when I am ready to embark on my next adventure holiday. Thank you Eclipse Travel for the really really memorable trip !!!

Eclipse Travel

Thank you, Ray, for your fantastic review and for choosing Eclipse Travel for your incredible journey!

Susan Scott 10 months ago

Fantastic experience: Eclipse Travel's Shae organised a trip to South America & Antartica in Feb 2024. It was everything we could of dreamed of. Accommodation was great, tours all wonderful and the cruise just perfect. Can not recommend Shae or Eclipse Travel enough. 10 out of 10 .

Eclipse Travel

Dear Susan, Thank you so much for your glowing review! We're thrilled to hear that Shae helped to make your trip to South America and Antarctica a dream come true. We appreciate your recommendation and look forward to welcoming you on another adventure soon! Warm regards, The Eclipse Travel Team

Lily Siu 11 months ago

Fantastic experience: The Eclipse Travel team helped us book 2 of our most memorable holidays – the 1st was to Africa visiting the mountain Gorillas in Uganda and then seeing the Wildebeest migration in Tanzania. The 2nd was to South America visiting Chile and The Galapagos Islands The itinerary was customised to our travel preferences, the information provided was very thorough and organised. Eclipse Travel responded promptly to any questions we had – definitely a team that goes above and beyond for their customers. Thank you again Matt and team, i look forward to booking many more holidays to come!

Eclipse Travel

Dear Lily, Thank you for your fantastic review! We're delighted that your experiences with Eclipse Travel were so positive and look forward to assisting you with many more memorable adventures in the future! Best regards, The Eclipse Travel team

Damien Rodgers 1 year ago

Fantastic experience: Had a really good experience working with Blake to organise and book my trip to Antarticia. He gave me good options that suited me and my travel as well as being easy to deal with and communicate. Very happy with service and of course the trip.

Eclipse Travel

Thank you so much for your feedback, Damien! We're thrilled to hear that Blake provided you with such excellent service. It's fantastic to know that you had a great experience both with our team and on your journey. Best regards,The Eclipse Travel team

tbd-250101-Tony Egan 1 year ago

Fantastic experience: Lara just wanted to touch base with you, we arrived home yesterday. We had a great time on this trip and everything ended up flowing so smoothly. Everything you organised ran like clockwork with no issues at all. Thank you for all your help and organising such a fantastic trip for us. We will happily recommend Eclipse Travel to anyone needing your services.

Eclipse Travel

Thank you so much for your kind words, Tony! We're thrilled to hear that you had a fantastic trip and that everything went smoothly. It was our pleasure to organize your journey, and we truly appreciate your recommendation. Best regards, The Eclipse Travel team

Derith Harris 1 year ago

Positive experience: 21 day trip to Antartica with Ponant. Fantastic trip . There were so many positives about it ; the Naturalists were spectacular, the trouble the crew took to make sure were had a great experience ., the ship ( the lounge sets were very uncomfortable). my only whinge was that the food was a bit boring and the bread was consistently awful ( always a bit stale as if frozen and thawed ) apart from that it was a spectacular trip and I would go again in a heartbeat .

Eclipse Travel

Hi Derith,Thank you for sharing your wonderful experience, and we're thrilled you enjoyed your trip to Antarctica with Ponant! While we're delighted to hear about the positives, we'd like to clarify that as your travel agency, we're not responsible for the onboard food experience. We're grateful for your feedback and look forward to assisting you with future adventures!Best regards,The Eclipse Travel team

Jaison Pynadath 1 year ago

Fantastic experience: Great experience with Eclipse travel. Awesome service with prompt response and not expensive.

Eclipse Travel

Thank you, Jaison, for your positive feedback! We're thrilled you had a great experience with Eclipse Travel.Best regards,The Eclipse Travel team

James Masterman 1 year ago

Fantastic experience: We recently returned from a holiday in Central America across 4 countries. Shae organised us a fairly extensive trip with a lot of connecting pieces, but it was brilliant from start to finish. The tour providers in each country were knowledgeable, well organised and always on time. The Eclipse support was quick to answer the few questions we had while we were on tour. Would definitely use them again.

Eclipse Travel

Thank you, James, for sharing your experience! We're delighted to hear that Shae organised such a brilliant and seamless trip for you across Central America. We look forward to helping you plan your next adventure with us!Best regards,The Eclipse Travel team

Fran Ackermann 1 year ago

Fantastic experience: Eclipse was amazing - from start to finish. South America has been a continent I have wanted to visit for a long time but whilst being an experienced traveller I was somewhat uncertain about how to ensure a safe, comprehensive and engaging visit. Eclipse made this happen. Their network of agents within each of the countries we visited meant that at all times we knew there was someone there for us if things went 'pear shaped', ensured we had excellent guides (who were open, forthcoming, and really helped us get a sense of the country - and every now and then threw in an unexpected treat), and who enabled us to see and experience each country's uniqueness. The information and advice Eclipse provided in the planning of the adventure was incredibly helpful - many of the places we visited I had not been aware of before - Shae's knowledge proved invaluable. Thanks so much to all you.

Eclipse Travel

Thank you so much for your glowing review Fran! We're thrilled to hear that your South American adventure with Eclipse was everything you hoped for. It warms our hearts to know that our network of agents, guides, and Shae's expertise made your journey safe, comprehensive, and engaging. Your appreciation means the world to us, and we're grateful to have been a part of creating those memorable experiences for you. We look forward to helping you plan your next exciting adventure whenever you're ready!

Lynne Brown 1 year ago

Fantastic experience: Our second expedition experience arranged by Eclipse Travel. Outstanding service, with attention paid to our needs and requirements and tailored to suit. Lots of information e mailed ahead of the trip and loaded onto our web portal so always available when needed. Quick responses when the inevitable hiccups occur while overseas. Highly recommended

Eclipse Travel

thank you Lynne! Appreciate the feedback and will look forward to hearing from you in future

Selvan Kanniappan 1 year ago

Fantastic experience: We used Matt from Escape Travel to book our trip to South Africa which included Capetown, Johannesberg, and Hoedspruit. Found him great to deal with and he put together a great holiday for us. The highlight was the safari at Moditlo Lodge. Whilst we were in South Africa we ran into problems when our hotel took us to the wrong airport. Had to contact Matt who was on also overseas at the time but told me what to do and who to contact and Escape Travel sorted out the necessary amendments for us. Would have no hesitation recommend Matt and the team for anyone looking to travel and will be using them again in the future.

Eclipse Travel

Thank you Selvan! We are so glad to hear that you had such a great time on your holiday. We really appreciate you taking the time to review us and please let us know when it's time to start planning the next adventure.

manoj balaji alaghappan 1 year ago

Fantastic experience: Used the company to book our trip with Eco camp in Torres Del plain. They where pretty good company to work with.

Eclipse Travel

We greatly appreciate your feedback on your experience booking with us for your Eco Camp trip in Torres Del Paine. We're glad to hear that you found us to be a reliable and effective company to work with. If there's anything specific you enjoyed or any suggestions for improvement, we'd love to hear more. Thanks for choosing us, and we hope to assist you in planning more adventures in the future!

John Allcock 1 year ago

Fantastic experience: Eclipse were excellent from start to finish. Nothing was too much trouble and some change to timings we needed to make were done without any fuss and were able to be done at no extra charge. The team also help with some problems we had with a booking we had made ourselves. I would highly recommend Eclipse, great job

Eclipse Travel

Thank you John - reading feedback like this really makes us happy! We really appreciate you taking the time to write the review.

Karen Richards 1 year ago

Fantastic experience: Luke at Eclipse Travel has created a 7 week itinerary for our group of 4 to tour Central America in October. I feel compelled to write this review before we travel as Luke has been exceptional in every aspect. His local knowledge is extraordinary and his enthusiasm to visit this region inspiring. Absolutely nothing has been too much trouble. Our questions and emails have been answered in a timely and efficient manner. He is incredibly patient and polite. We are looking forward to our trip which I am confident will be a huge success thanks to Luke.

Eclipse Travel

We're genuinely touched by your kind words about Luke and your experience planning a 7-week Central America tour with Eclipse Travel. It's fantastic to hear that Luke's exceptional local knowledge, enthusiasm, and dedication have made the planning process smooth and inspiring for your group. We're thrilled to have met your expectations in terms of timely and efficient communication. Luke truly appreciates your confidence, and we're excited for your upcoming adventure. We're confident that, with Luke's guidance, your trip will be a huge success, and we can't wait to hear all about it when you return! Safe travels!

Meredith Malcolm 1 year ago

Fantastic experience: The itinerary put together by Luke was perfect for us. We had an excellent mixture of locations between Johanesberg, Zambezi National Park, Chobe, Okavago Delta, Cape Town and Makalali Game Reserve. All the accommodation was wonderful. Each camp or lodge was unique but all had friendly staff, beautiful food and the game drives/boat rides exceeded our expectations. A special mention goes to Illios, the company which provided our transfers and private tours. Their drivers/guides were always on time, lovely people and we always felt safe with them. We would highly recommend Eclipse.

Eclipse Travel

Thank you Meredith for sharing your fantastic experience with us! We're delighted that Luke's itinerary was spot-on, providing you with a great mix of destinations. It's wonderful to hear that the accommodations exceeded expectations, offering not only comfort but also unique experiences. We appreciate your special mention of Illios for their reliable transfers and private tours. We look forward to welcoming you back for more unforgettable journeys with Eclipse!

marion Davey 1 year ago

Fantastic experience: Both Blake [on our Covid affected trip to Antarctica in 2000] and Matt [when we finally went a month ago] were incredibly helpful and went above and beyond to ensure that we travelled safely and successfully. A really great team at Eclipse Travel.

Eclipse Travel

thank you Maron, it was a pleasure working with you on this adventure

Benedicto Jose Arcinas 1 year ago

Fantastic experience: They did a good job of managing our Antarctic expedition which was postponed 3 times over 2 years

Eclipse Travel

Thank you, Benedicto, for your patience and understanding throughout the process. We appreciate your acknowledgment of our efforts in managing your Antarctic expedition, especially considering the multiple postponements over the span of two years. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If there's anything more we can do for you or if you have future travel plans, please feel free to reach out. Safe and exciting travels ahead!

Paul Stenhouse 1 year ago

Fantastic experience: The staff were extremely helpful. There information and support was never overwhelming. Just what I needed to know and what I needed. Strongly recommend.

Eclipse Travel

thank you Paul, much appreciate the time taken to add on your review and hope to have you travelling again with us in future

Robert Shevlin 1 year ago

Fantastic experience: My son and I took a cruise ship to Antarctica. The trip was postponed due to the pandemic. During our long wait, I had a lot of questions for Matt and he was always responsive.

Eclipse Travel

thank you Robert

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Peter Bourne 1 year ago

Negative experience: Together with a married couple next door, my wife and I booked an Antarctica cruise in 2019 with Eclipse travel. The trip was scheduled for January 2020. When Covid hit, we could not travel to South America and the cruise proceeding was very doubtful. We contacted Eclipse and asked for a refund of our deposit. They said no but that we could do a cruise the following year. As the pandemic worsened, we doubted that this even trip would go ahead. We were afraid that Eclipse would go under and we'd loose all our deposit. We checked the terms and conditions and they clearly said that if the trip was cancelled due to natural disasters, which Covid legally was, we would be a full refund. Eclipse did not agree with this and withheld almost $4,000 of our deposit, saying that they had to do administrative work organising our trip, and this money was for that! Our neighbors were also told that Eclipse would withhold almost $4,000 of their deposit. Travel insurance at that stage did not cover Covid so we are still significantly out of pocket. Eclipse has been very difficult to deal with and we would certainly never use them again. I am writing this to warn others about getting in plain English, from any travel agent, under what circumstances they would refund deposits if trips don't go ahead. Eclipse seem to have their own interpretation of legal documents and we are extremely disappointed and upset.

Eclipse Travel

Hi Peter, Your comments are disappointing to say the least as we feel we’ve tried everything to find a solution for you. The lack of empathy or understanding you’ve shown over the last few years to several of our staff members is breath-taking and some of the written and verbal abuse received from you was vitriolic at best. Like any tourism company the Covid years were tough and we made hard cuts to our business to ensure we were never in a position to ‘go under’ as you have again referenced here. Covid most certainly isn’t defined as a natural disaster by any legal body and as you are aware your funds were tied up with the cruise operator. You were offered a full credit which you declined and then settled on a partial refund which you agreed (in your words) represented a ‘full and final settlement of the trip arrangements’. Despite this agreement you contacted us again this year and we tried to find a solution to cover any loss you incurred by not only discounting a trip to the value of your loss but also adding in an additional discount on top of this. We really couldn’t offer more and you initially responded positively and even said in your email dated 22nd March 2023 that ‘It would be great to finally travel with Eclipse as you guys seems to be on the ball and have prompt and helpful customer service’. Despite this you eventually declined to accept our offer so we really don’t know what more we could offer as a resolution. Our clients can judge for themselves but we do believe the weight of positive reviews our company continues to receive will tell the true story.

Brad Howard 1 year ago

Fantastic experience: We arranged a trip to Africa with Eclipse Travel and asked them to follow our itinerary of locations and timing. Luke put together a perfect trip covering everything we wanted to see including all flights, airport shuttles and game park transfers. It went like clockwork for the whole trip through 3 countries, we weren't waiting for anyone at any time. All choices of accommodation and safari's were excellent and met our expectations. Eclipse Travel give you confidence in your trip because all documentation is kept in your own travel file online, which can be accessed at any time when travelling. Of course you can print them all out like I did if you don't trust online copies. Overall our trip went perfectly and we cannot thank Luke at Eclipse Travel enough for arranging everything for us like he did. I would certainly recommend Eclipse Travel if you are considering an overseas trip.

Eclipse Travel

Thank you so much for sharing your fantastic experience with Eclipse Travel! We're thrilled to hear that Luke crafted a perfect trip for you, seamlessly covering all the locations and timings you desired across three countries in Africa. It's fantastic that everything went like clockwork, and you didn't encounter any delays throughout your journey.We're delighted to know that the accommodation choices and safaris exceeded your expectations. It's great to hear that our online travel file system provided you with confidence and easy access to all your documentation. We truly appreciate your recommendation and are grateful for the opportunity to be a part of your overseas adventure. Safe travels, and we hope to assist you with more unforgettable journeys in the future!

Sandra Zingg Peel 1 year ago

Fantastic experience: Eclipse Travel put together an amazing trip in Egypt for my husband and I. They did a fantastic job from putting together the itinerary right through to organising absolutely everything to perfection, and their contacts in-country were marvelous. The entire trip was dotted with highlights, including the multi-day trip on the Nile on a dahabeya, and is going to be very hard to top.

Eclipse Travel

thanks Sandra for your feedback and we hope to hear from you again to plan your next adventure

Peter Wiseman 1 year ago

Fantastic experience: I would have no hesitation in using Eclipse Travel for any future tours. My trip to South America & Antarctica was expertly organised by people who had travelled there before. Everything was planned perfectly for what I wanted to do & I have no complaints whatsoever. Peter Grafton NSW

Eclipse Travel

Thank you, Peter, for your wonderful feedback! We're thrilled to hear that your South America and Antarctica trip with Eclipse Travel was expertly organized and aligned perfectly with your preferences. It's fantastic that our team, with their firsthand travel experiences, could create a seamless and enjoyable journey for you. We appreciate your confidence in us and would be delighted to assist you with any future tours. Safe travels, and we look forward to the opportunity of creating more memorable experiences for you!

Ivan Signorelli 1 year ago

Fantastic experience: Eclipse helped us plans flights to Brazil and a trip to Peru. It all was all very seamless. The hotels were great, in perfect locations. The guides were amazing, the best. They were very knowledgeable, fiendly, caring, and always on time. Blake and the team were always responsive and helpful. Would be happy to recommend them.

Eclipse Travel

Thank you, Ivan, for your kind words! We're delighted to hear that Eclipse Travel assisted in planning your flights to Brazil and your trip to Peru seamlessly. It's fantastic that everything from hotels in perfect locations to knowledgeable and friendly guides contributed to a great experience for you. We appreciate your commendation of Blake and the team for their responsiveness and helpfulness. Your recommendation means a lot to us, and we look forward to assisting you with more travel adventures in the future!

Trevor Galbraith 1 year ago

Fantastic experience: I have just completed a month-long trip to South America which included Chile, Bolivia, Argentina, and Brazil. My group of three included my wife and her mother, 83 years of age. Discussing that the Bolivian component which was going to include high altitude and remote travel I was reassured of the insights and the rich rewards of such travel. Bolivia turned out to be a highlight of the journey, which included many. I also need to compliment Eclipse Travel for their pre-trip documentation, their interactive trip web site all of which was put together at short notice. We were also supplied vital destination information including how to get access to a visa for Chile for Australian passport travellers. On reflection the start of the communication with Eclipse Travel to the end has been most enjoyable - such interactions when travelling are often filled with angst and unending questions and difficulties. The companies Eclipse Travel work with on the ground in South America were first class. We skipped queues, were overwhelmed with our guides hospitality in all four countries and returned home with great memories.

Eclipse Travel

Thank you Trevor for taking the time to review Eclipse Travel! Luke enjoyed tailoring your itinerary to suit your needs and we are so pleased to hear that you were happy with our service

Robb Wallace 2 years ago

Fantastic experience: We recently toured South America (incl Galapagos, Amazon) and an Expedition Cruise in Antarctica organized through Shae at Eclipse Travel. Everything ran very smoothly including when Peru was cancelled at the last minute. Shae suggested an alternate itinerary incl Mashpi Cloud Forest and Avenue of the Volcanoes in Ecuador which was amazing. Eclipse showed their best in always being responsive incl getting a lot of our money back quickly from the Peru cancellation. We will be happy to use them again next time and recommend them very highly.

Eclipse Travel

Thanks very much for your review, we really appreciate your feedback. So happy that Shae provided efficient service and that everything was well organised. Looking forward to planning your next adventure

Robyn Black 2 years ago

Fantastic experience: Matt of Eclipse organised the most amazing Patagonia Lakes trip for us. After our magical trip to Antarctica for 10 days we thought it couldn't get any better but we were wrong! We flew from Ushuaia into El Calafate on Lake Argentino with a day trip to the Perito Moreno glacier - after seeing so many glaciers in Antarctica thought not another one, but wow! we were gobsmacked - spectacular! From there we flew to Bariloche on Nahuel Huapi Lake - more amazing spectacular views of lakes and snow-topped mountains, German/ Norwegian influenced towns. Our next amazing adventure was a 10-hour trip by 3 catamarans and 3 buses across 3 beautiful lakes, mountains and through uninhabited national parks from Argentina to Chile with outpost border crossings in the middle! From Puerto Varas we then did an 8km return hike through the beautiful Alerce Andino national park near Puerto Montt to a 2500 year old tree before flying back to Santiago. All the hotels were excellent overlooking lakes and our guides were all terrific, very personable and everything went without a hitch. Having travelled with Eclipse before through South America and Galapagos they always come up with amazing, different, varied itineraries to suit your likes and everything goes without a hitch, can't recommend them highly enough!

Eclipse Travel

Thank you so much for your review and recommendation Robyn, it really means a lot to us! We are so happy that our team looked after you well and you had an enjoyable holiday. Please just let us know if we can be of any further assistance or when it's time to plan the next adventure!

Benjamin Massi 2 years ago

Fantastic experience: Excellent travel agency. I highly recommend them to organise a trip to Patagonia. Eclipse Travel have made this trip unforgettable. Matt and his team are excellent. They are very helpful and they have the best knowledge of Patagonia. Their recommendations for Patagonia, from accommodation, transfers, flights and tours have been perfect! We could have not made this trip possible without them. We will definitely book with them again. Best customer service ever!

Eclipse Travel

Thanks very much for your review Ben, we really appreciate your feedback. So happy that Matt provided efficient service and that everything was well organised. Looking forward to planning your next adventure

sarvesh natani 2 years ago

Fantastic experience: We are thankful to Matt and his team for organising our wonderful trip to Chile and Argentina. Communication was excellent all throughout. The trip was very well organised. Would highly recommend them.

Eclipse Travel

Thank you for review Sarvesh - sounds like you had a truly unforgettable adventure in South America! We are so glad that you enjoyed your trip and dealings with Eclipse Travel

Glynn Smith 2 years ago

Fantastic experience: Booked a five week trip to Africa through Eclipse. Matt was exceptionally helpful recommending places to visit and structuring our itinerary. To say it was a trip of a lifetime was an understatement! Will definitely book another trip again soon.

Eclipse Travel

Thanks for your rating Glynn! We're glad you were happy with Eclipse Travel.

Kerry “Solo Nana” Parke 2 years ago

Fantastic experience: My first time to Antarctica was an amazing experience. I am so glad it was handled by Eclipse, in particular Shae. It was ahead ache with cancellations and changes due to unforseen circumstances and I did not have to concern myself about any of it. Not sure I'd have managed without Shae. Filled me with confidence for solo travel . Thinking about where I might go next time already...I've only been home a week!

Eclipse Travel

thank you Kerry!

Lynn Kobrin 2 years ago

Fantastic experience: I booked my trip with Eclipse before Covid. With all the disruptions created by the Pandemic, Eclipse kept me updated with the changes that were made and even gave me an option of postponing the trip. They were very professional and although I don’t live in the same country, that wasn’t an issue and I would happily recommend them to anyone.

Eclipse Travel

Thanks very much for your review Lynn, we really appreciate your feedback.

Pejvak P 2 years ago

Fantastic experience: I found Eclipse Travel through online search and it was during pandemic time which most of the small businesses closed their offices. Hence, I trusted Matt (the business owner) and went through all steps online. I now have no doubt I chose the best possible travel agency. He did a fantastic job and the package he put together for South America was amazing. All hotels, flights, tours, travel agencies, and inclusions was excellent choices and he also gave me some upgrades for hotels and flights for free. He was also supportive and available for all questions and quries I had with open arms. I 10000% recommend Matt and his agency to everyone and can't wait to book my next trip with him. Thanks Matt!

Eclipse Travel

Thank you for review Pejvak - sounds like you had a truly unforgettable adventure in South America! We are so glad that you enjoyed your trip and dealings with Eclipse Travel

Drew Flatley 2 years ago

Fantastic experience: Used Eclipse for booking an Antarctica/South Georgia trip. Matt was our point of contact and was with us along the way from pre-booking until the day before our trip. Very thorough and detailed company, would use again.

Eclipse Travel

Hi Drew - thanks so much for taking the time to review your experience with Eclipse Travel, we really appreciate it. Great to hear that Matt looked after you so well

Susan Young 2 years ago

Fantastic experience: Matt at Eclipse Travel was amazing. They worked with us closely to get us on our adventure of a life time during these challenging COVID times. Trips were cancelled and rebooked and changed. They were very responsive and willing to work with us to make sure we stayed safe along with having an amazing time. I highly recommend them.

Eclipse Travel

thank you Susan, these were certainly challenging circumstances but we're so happy we could make it happen in the end. Wishing you all the best for 2022!

Pat Connor 2 years ago

Fantastic experience: My trip had to be cancelled due to the pandemic. Both Matt and Hilary were exceptionally helpful in chasing down refunds with the private entities and airlines. They were prompt in responding and worked tirelessly in a difficult time for the travel business. Would definitely recommend

Eclipse Travel

Thank you Pat for taking the time to review Eclipse Travel!

Arthur Sawilejskij 2 years ago

Fantastic experience: I've booked a few trips with Eclipse and the service has been excellent - fast and efficient. At times when things went astray during trips Eclipse (Matt) was there to sort out any problems. It gives me confidence to travel knowing I am in good hands.

Eclipse Travel

thank you Arthur, always a pleasure for us to plan your holidays

Janet McLean 2 years ago

Fantastic experience: I was so pleased to travel to Africa with Eclipse Travel. This was the 4th trip they have organised for me and once again it was wonderful. Everything went according to plan and I knew they were only a phone call or email away if needed. Matt organised an amazing experience to South Africa - best wine tour I have ever experienced. Uganda with the trip to see The Mountain Gorillas was just WOW. Then off to Botswana and Zambezi on a small group tour with wonderful guides and drivers. I highly recommend this experienced and knowledgeable Australian tour company.

Eclipse Travel

Thanks very much for your feedback Janet - we are so happy that you had a great trip and a nice experience with our team

Suellan Beggs 2 years ago

Fantastic experience: Very happy with Eclipse. No issues on our South Africa adventure. Everything was in place, transfers to and from Hotels, Lodges Airlines. Great accommodation all over South Africa, Botswana and Zimbabwe. Selected great Safari Lodges. No issues again well organised. Had used before when travelling to South America that's why used for South Africa.

Angela Lapierre 2 years ago

Fantastic experience: We had the most amazing trip to Patagonia. Eclipse travel provided us with all the information and great suggestions to create an amazing itinerary. They answered all of our questions in a timely manner and even when the original trip had to be postponed in 2020, they worked with us to change our plans and make sure we had the best trip ever. I will definitely recommend this company and use them for our next adventure vacation!!

Eclipse Travel

Thank you Angela! We are so glad to hear that you had such a great time on your holiday. We really appreciate you taking the time to review us and please let us know when it's time to start planning the next adventure.

Jessica Meyer 2 years ago

Fantastic experience: Eclipse Travel put together a fabulous trip for our group of 4 women travelling to the remote area of Patagonia in Chile and Argentina. Our group was not familiar with the area and not very well travelled internationally, so we didn't know what to expect, and Eclipse arranged the most seamless, easy, fool-proof and breathtaking 2 weeks of travel for us. Every site we visited was amazing, and every transfer at airports to hotels was timely, professional, and safe. We didn't have to think about anything but having fun. We were even asked by another group on a cruise who our travel agency was because they were impressed we were able to travel without a guide and appeared to be having such an easy and fun time - so we recommended Eclipse Travel to them for their future travels. We will certainly be using Eclipse on our next adventure travel. Cannot emphasize 5 STARS enough!! Trip of a lifetime.

Eclipse Travel

Thanks very much for your review Jessica, we really appreciate your feedback.

Michael S 2 years ago

Fantastic experience: A big tick to Eclipse for the wonderful trip they organized for me to Galapagos

Eclipse Travel

great to hear you had a nice time Michael!

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Brian Beggs 2 years ago

Fantastic experience: Very happy with Eclipse. No issues on our South Africa adventure. Everything was in place, transfers to and from Hotels, Lodges Airlines. Great accommodation all over South Africa, Botswana and Zimbabwe. Selected great Safari Lodges. No issues again well organised. Had used before when travelling to South America that's why used for South Africa.

Eclipse Travel

Thank you for your review Brian, we really appreciate you taking the time. We are all glad to hear that you enjoyed your trip so much and hope to hear from you again in future

Danica Barron Dhillon 3 years ago

Fantastic experience: These guys are top shelf. They actually pulled off an eclipse trip to S. America in the middle of covid-19. We got special permission to go from the Argentinian government. They followed all covid-19 protocols. If they can do that, they can do anything. Would not hesitate to book with them again. Absolutely fabulous. We were taken care of the moment we signed up until well after the trip (with follow up questions and photos!)

Eclipse Travel

thank you Danica, sorry for the late response :-)

Susan Robbins 4 years ago

Fantastic experience: Eclipse Travel are awesome. Just back from an amazing South American and Antarctic holiday put together by Shae with some help from Tiffany while she was on leave. Their itinerary suggestions were fantastic and their attention to detail was much appreciated. We loved the hotels they chose for us and their South American partners were great. When things outside their control caused a major disruption to our plans, Eclipse were very proactive in finding the best solutions to salvage the holiday for us. We would highly recommend Eclipse to anyone travelling to South America and the Antarctic in particular and will definitely be using them again. Thanks again Shae for facilitating the most incredible holiday.

Eclipse Travel

Thank you Susan - we think you're awesome too! We are so glad that we were able to help make sure your holiday went ahead despite the challenges presented. We really appreciate you taking the time to review and recommend us, Shae and Tiffany are so happy you had a great trip, please let us know when it's time to start planning the next adventure. Merry Christmas from everyone at Eclipse Travel.

Hazel Strudwick 4 years ago

Fantastic experience: Just back from tailor made trips to South America and Mexico. This is the second time that Lara has put together 2 fantastic itineraries. The local operators used in Chile, Argentina, Uruguay and Mexico were brilliant. The guides, transport, hotels, tours were all excellent. Eclipse gives you support both from Australia but the local operators are just a WhatsApp message away - always responding very quickly. There was always someone to meet us - either off a flight, bus or train. Every hotel was expecting us. Every pick up was on time. Very reassuring when travelling independently in Mexico and South America. We always felt safe. We will definitely be using Lara at Eclipse again - we loved our travels. Great itineraries to experience the sights and cultures of the countries. Made some amazing friends and memories. Definitely recommend.

Eclipse Travel

Thank you for your detailed review and recommendation Hazel - this really brings a smile to our faces! Your trip sounds amazing and we are so happy that Lara put together the perfect itinerary for you and you were happy with all of our local partners. Please just let Lara know when it's time to start planning the next adventure!

M T 4 years ago

Fantastic experience: Booked Antarctica trip through them about 18 months ago and was given a discount from the listed price. Along the way, Karen was providing information to me. Just completed the trip 2 weeks go. Thoroughly enjoyed my trip and glad that I have chosen the company (although I stayed in Singapore) and Karen is of great help.

Eclipse Travel

Thanks for your review Marker - we're so glad to hear you had a great trip! Karen enjoyed working with you and is ready and waiting when it's time to plan the next adventure.

Liz Gibson 4 years ago

Fantastic experience: Excellent service both from the Sydney office and Christchurch, NZ.

Eclipse Travel

Thank you for your review Liz, we really do appreciate you taking the time. Please don't hesitate to get in touch if we can be of any further assistance.

Rosemarie Engl 4 years ago

Fantastic experience: Thank you Shae for planning an awe-inspiring Antarctica Cruise of a lifetime. Ashanti and I loved everything thing about our trip.

Eclipse Travel

Thank you for taking the time to review us Rosemarie - we really appreciate it! Great to hear you loved your trip - please let Shae know if we can be of any further assistance at all.

Brian (BrianDD) 4 years ago

Fantastic experience: Had a wonderful trip to Galapagos Islands and Ecuador! Thanks so much for all the hard working organising it, Shae.

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Eclipse Travel

Thank you for your review Brian, great that you had a good time in Ecuador. Please let Shae know if there is anything else we can do for you.

Andrew Button 4 years ago

Fantastic experience: Fantastic experience dealing with Eclipse Travel, in particular Hilary. She knows the country, locations, resorts so well that you always feel someone is giving you the best advice possible, from a "local" perspective. I would definitely use them again.

Eclipse Travel

Thank you for your review Andrew, it's great to hear that had a fantastic experience with us. Hilary is so happy to hear your feedback, please let her know when it's time to start planning the next adventure!

Ms Vella 4 years ago

Fantastic experience: Thanks so much Lara for organising our January trip to Ecuador [including Galapagos Islands] and Peru. Everything was perfect and the service we received from you was exemplary. We highly recommend you as a travel agent.

Eclipse Travel

Thank you very much for your review and recommendation Ms Vella - Lara really enjoyed putting your itinerary together for you. We appreciate you taking the time, please let us know if we can help with anything further.

Syed Khan 4 years ago

Fantastic experience: Excellent travel agency, had a great trip to South America and all thanks to Eclipse Travel. Very professional and organised. The local guides they used were amaizing. Highly recommended!!

Eclipse Travel

Thank you for your recommendation Syed - very happy to hear you had such a good holiday. Blake enjoyed putting your itinerary together, just let him know if we can help with anything further.

Patricia Elmore 4 years ago

Fantastic experience: Hi Mauricio Well my trip of a lifetime is over which is sad however all good things must come to an end! I just wanted to thank you for your valuable information which cemented my decision to do the trip. I could not fault any aspect of the trip, the staff where amazing, the organisation great, rooms very comfortable, lectures incredibly educational, ship great size and the wildlife, landscape and landings .....well I find it difficult to find enough words to accurately describe it- ABSOLUTELY FANTASTIC. That's enough from me, bye for now. Trish

Eclipse Travel

Thank you so much for your review Trish, we really appreciate you taking the time. Glad to hear you enjoyed your trip and that Mauricio provided you with the advice you needed to secure the perfect itinerary. Please let him know if we can assist with anything further at all.

Gerd Hollander 5 years ago

Fantastic experience: Everything about the Chile 2019 eclipse trip was terrific! The actual eclipse event was great, with a nice set-up and good food at the watching site. The weather was perfect too, but as expected in the desert. The rest of the eclipse package, while a bit hectic, was interesting and well conducted by your local guides. Even the Patagonian weather was sunny! Our travel group, mostly Americans, bonded nicely. Our second shorter package, to the Atacama, also went well, with excellent local guides and drivers. Overall, we are extremely happy with our experience, and with the organisation both here and in Chile.

Eclipse Travel

Thank you very much for your detailed review Gerd, we really appreciate you taking the time. Great to hear that you were happy with everything and that the weather was perfect for the Total Solar Eclipse. A lot of planning goes into these events and feedback like this always makes us smile. Please let us know if there is anything else at all we can do for you.

Bruce Rutherford 5 years ago

Fantastic experience: We are Canadians who booked our Antarctica trip through Eclipse an Australian company. We did that because the Eclipse agent, Mauricio was the quickest and most responsive to all our initial enquiries which were made to several different agencies. Mauricio was excellent throughout the whole planning and trip execution process; attending promptly and satisfactorily to all our requests. He was a pleasure to deal with. Karen of Eclipse was with us on the Antarctica trip. She was a pleasure to have on the trip and to share her knowledge of previous Antarctica experience.

Eclipse Travel

Thank you so much for your detailed feedback Bruce - this means the world to us and Mauricio is happy he was able to help you with your Antarctic adventure. We are also glad you got to spend some time with Karen on the trip - she is certainly a wealth of Antarctica knowledge. We really appreciate you taking the time to leave the review and please don't hesitate to let Mauricio know if we can be of any further assistance.

G L L 5 years ago

Fantastic experience: I booked a trip through Eclipse Travel address 10/60 Pitt Street, Sydney, NSW, in 12/2017 aboard the Ocean Nova on 11/2018 which was an Antarticia 21. The ship, crew and expedition team were great. The Drake Passage is everything you can read up on it. Bring seasick patches or plenty of tablets. It's an experience. Bring a great camera phone cameras will not do it justice. Next trip I will skip the Drake Passage. Remember $10.00 to $15.00 US DOLLARS are highly recommended for crew & team members per day. Averaging 50 members. Ask for Camilla or Lara their great, please do what they need you to do when they need it done. I didn't but they was great. Sorry Camilla & Lara. But THANK Y'all I got all seven (7) continents now.

Eclipse Travel

Thank you so much for your review - we are very happy you had such a great time on your Antarctic adventure. Lara & Camilla are glad they were able to help you reach the seventh continent - please let them know when you are ready to plan the next adventure!

Janet Turner 5 years ago

Fantastic experience: We fell in love with South America - the whole trip was fantastic, it completely exceeded our expectations. We definitely recommend Eclipse for their efficiency and value for money. Everyone was so friendly and helpful. Thanks Karen for organising a great holiday.

Eclipse Travel

Thank you Janet for your review and recommendation! We are so happy that Karen looked after you so well, she is a real star and always does her best to build the right itinerary for each client to desired standard and budget. Reviews like this just make us smile.

BrendaK 5 years ago

Fantastic experience: We booked a trip to South America (Peru and Argentina) for 2.5 weeks. The tour was tailored to what we wanted in our trip. Thanks to Anton, the trip was well organised and went very smoothly. We had a few hiccups with our flights on our way back to Sydney but this was beyond the control of Eclipse. Eclipse was very responsive to my calls and emails and I would be happy to use them again for my future trips.

Eclipse Travel

Thank you very much for your feedback and recommendation. We are glad to hear that Anton tailored the trip to suit your needs well and that he was able to minimise the impact of flight changes for you efficiently. Please let him know if there is anything else at all that we can help with.

Ros Bartlett 5 years ago

Fantastic experience: Nothing but praise for this travel company. From start to finish they were truly professional. Anton answered any queries promptly and their travel partners in South America were excellent on our 37 day tour. All our guides were amazing in showcasing South America in both the highlights but in how people live. We had a problem with the airline and we missed our connections and it was handled so professionally and they got us back on track so we didn’t miss any of our trip. Couldn’t recommend them highly enough. Would definitely use them again.

Eclipse Travel

Thank you for your review and recommendation Ros! Good to hear that Anton looked after you well and that he was able to minimise the impact when things didn't go to plan. We take great care selecting our partners on the ground so this feedback really makes us happy. Please let Anton know when it's time to plan the next adventure.

win Chan 5 years ago

Fantastic experience: We are very impressed with the excellent service provided by Anton and Tiffany of Eclipse Travel, Sydney. We visited South America twice before, so planning another tour for us posed many challenges. Neverthelsss they patiently proposed various options and made changes to match our preferences. Regretably we had to replace their well planned itinerary for a guided African tour because our family had concerns for us as senior , independent travellers. Unfortunately, after paying and almost finalising our African tour, our son was hospitalised. We reluctantly had to cancel our booking again ! We just happily completed two cruises ( ocean and river cruise ) in Europe - efficiently put together by Tiffany and partly funded by the balance of payment from our previous booking with the company. Throughout the process, they managed our requests , changes and bookings with remarkable patience, understanding and professionalism. Our sincere fiver star rating for their performance.

Eclipse Travel

So sorry to hear about your son, we hope that all is ok now. Thank you very much for your detailed review, we always try hard to get the best result for our clients when things don't go to plan. Very happy to hear that Anton and Tiffany looked after you so well and you finally got to go on your holiday! Please let us know if we can help you with the next adventure!

Muniroh Alie Assegaff 5 years ago

Fantastic experience: Me & my husband just got back from South American tour of Chile, Brazil, Argentina & Peru. Our Amazing tour was organized by Mouricio from Eclipse travel Sydney ( thanks so much Mouricio ). Our highlight was visiting Iguazu falls from both country ( Brazilian & Argentinean side ). Machu Picchu come second followed by Amazon & lake Titikaka with the floating islands. Can't thanks enough to all the team ( guides & drivers) that organized by eclipse travel to takes us around. Will definitely travel with eclipse travel again.

Eclipse Travel

Thank you so much for your feedback Muniroh, we are very happy you enjoyed your trip! Your itinerary sounds amazing and we have to agree that those highlights are spectacular. Please just let Mauricio know when it is time to start planning your next adventure.

Lesley Gibson 5 years ago

Fantastic experience: Thoroughly enjoyed our trip to Mexico City, Guanajuato and San Miguel. Everything went smoothly, as clockwork as per our itinerary. Our guides were very knowledgeable, helpful and friendly.

Eclipse Travel

Thank you Lesley, sounds like an amazing holiday! We are so glad to hear you were happy with the itinerary Blake tailored for you - please let him know if we can be of any further assistance at all.

Lay Hong Gwee 5 years ago

Fantastic experience: We have just returned from South Africa, Zimbabwe and Botswana, this being our first trip to the African continent. The trip was organised by Alisha from Eclipse Travel. Very impressed with Alisha who patientlyly answered our emails and many questions very promptly. Before the trip, we really do not know what to expect but on arrival at Johannesburg we were met by our representative when we were collecting our baggage which was a pleasant surprise.Everything went as planned after that. The accommodations were very comfortable and clean and the manager, safari guides, trackers, chefs and other staff at all the lodges were very friendly and helpful. We saw the big 5 as well as the African wild dogs which really made our trip. Will definitely use Eclipse Travel again.

Eclipse Travel

Thank you so much for your review Lay Hong, we really appreciate you taking the time. Alisha is very happy you enjoyed your holiday and that you were happy with her service. We pride ourselves on customer service and only working with the best available suppliers and it's great to see that paying off. Please just let Alisha know when it's time to start planning your next adventure!

Maurice O'Reilly 5 years ago

Fantastic experience: Anton at Eclipse was extremely helpful and arranged a wonderful tour for us. Everything fell into place perfectly.

Eclipse Travel

Thank you for taking the time to provide your feedback Maurice. We are glad Anton looked after you well and you had such a great trip. Please just let him know if we can be of any further help at all.

Barry Tam 5 years ago

Fantastic experience: Lara was most helpful and attentive thought our trip.

Eclipse Travel

Glad to hear that Lara looked after you well Barry - please let her know when it's time to start planning the next adventure!

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Philip Maxwell 5 years ago

Fantastic experience: Just returned from Africa on the Best of Kenya and Tanzania safari – we had a great trip – saw all the animals, very knowledgeable and friendly guides/drivers in both countries and excellent accommodation as chosen by Eclipse Travel including a real bush camp in Serengeti and fantastic views from Sopa Lodge at Ngorongoro Crater. Our thanks to Anton for organizing the trip and answering all our questions – very helpful – and also to Eclipse Travel and their local operators for the high standard and quality of this trip – we will be recommending you to other people

Eclipse Travel

Thank you so much for your feedback and recommendation Phillip - we are so happy you had a great trip. We put a lot of effort into ensuring our travel designers have the knowledge to tailor itineraries to our clients' needs - as well as only working with the best local partners on the ground. Please let Anton know if there is anything else we can help you with and thanks again for your review.

Dave Meehan 5 years ago

Fantastic experience: Just returned from a spectacular 3 week South American vacation with my wife, mostly in Patagonia, arranged by Eclipse. Blake was fantastic to work with and really nailed the itinerary for a place where we were flying blind. Our itinerary was Buenos Aires, El Chalten, El Calafate, Ushuaia, Stella Australis cruise to Punta Arenas, Torres del Paine and Santiago. The local operators in Argentina and Chile were outstanding. The private guides were all excellent. The transfers were seamless. Everything was taken care of for us; we didn't have to worry about anything. The hotels were magnificent as was the cruise. We saw every conceivable variety of native animal - penguins, condors, guanacos, rheas, cormorants, foxes, whales, eagles, etc. Only thing we didn't see was a puma and I'm ok with that. The flora was spectacular as well. A number of people have asked me what my favorite part of the trip was and my response was... everything. It was all first rate; world class. Stunning scenery, friendly and interesting people, luxury, etc.. A trip we'll never forget. It takes a lot of people to put together a trip like that so hats off and sincere thanks to Blake and the team at Eclipse.

Eclipse Travel

Thank you Dave for your detailed feedback - your trip sounds amazing! We are so happy that Blake tailored the perfect trip for you and you were able to fit so much in. We take great pride in only working with the best partners on the ground and it's reviews like this that prove to us that it's worthwhile. Please don't hesitate to let Blake now if there is anything else at all we can do for you.

Andrew Shepherd 5 years ago

Positive experience: Excellent from the perspective that you can plan a completely bespoke trip going where you want for how long you want with the backing of tour guides, pre organised transfers and hotels. On the negative side, I found the prices were pretty inflated for making changes (most hotels they use have strict cancellation policies) and some of the hotels were not of a good standard (I would have assumed all would have been vetted previously). Nonethless, the agents were responsive to emails and calls throughout though I did feel like they could have provided more options for tours and optional excursions.

Eclipse Travel

Thank you for taking the time to provide us with your feedback Andrew. Great to hear that you appreciated our tailor made approach to meet your travel preferences and budget, and that you found our service efficient. Unfortunately, hotels do charge cancellation and change fees but these are not inflated whatsoever; they are passed on directly as per the policies provided in our quotes. We take quality control very seriously - if you have specific feedback on any of the hotels please send through to Shae or directly to our management team at [email protected].

Wendy Davidson 5 years ago

Fantastic experience: Our South American adventure was fabulous. And a great part of that was the seamless forward planning by Eclipse and their local providers. It was a wonderful experience without a hiccup. Thank you. Would highly recommend Eclipse service.

Eclipse Travel

Thank you Wendy! We really appreciate you taking the time to provide your feedback and recommendation. Our sales team are all trained to plan each itinerary perfectly to suit your needs and we only work with the best local partners on the ground. Please just let us know if we can be of assistance when it's time to plan the next adventure!

Cb Chan 5 years ago

Positive experience: Co-ordination on airport and wharf terminal pickup was good. It is important to have an English speaking guy doing pick up at arriving airport Quality of accommodation was adequate to match the price. Transportation vehicle at El Calafate airport was not high standard; jam packing maximum number of passengers into a van and not enough room for baggage. Hindsight, I rather rent a car and drive myself. I was confused about baggage fees charged by Aerolingas Argentinas. Some airports charged nothing and some charged high fees. It is an issue on Argentinean airline S America is a beautiful place with plenty of unusual scenery. I will go back again and become smarter in arranging the itinerary. Eclipse Travel will definitely be considered.

Eclipse Travel

Dear Cb, we are sorry to hear that you were not happy with the standard of your transfer at El Calafate, we are following up to investigate the issue as a matter of priority. Blake would be more than happy to answer any questions regarding fees charged by the airlines and any other queries so please let us know if you would like us to contact you.We are happy that you found the standard of the itinerary well matched to your budget and trust that you had an enjoyable holiday.

Jennifer Shayler 5 years ago

Fantastic experience: Borneo Eclipse Travel ensured our group of 8 was looked after wherever we went. the tours, guides, accommmodation, extra services exceeded our expectations. this is our second experience with Eclipse Travel and I rate them highly. We were looked after from the minute we arrived to our departure.

Eclipse Travel

Thank you for your review Jennifer, great to hear that your holiday went so well! We really appreciate you taking the time to write this. Exceeding expectations is something we strive for so this makes us smile. Please just let Matt know if we can be of any further assistance at all.

Elena V 5 years ago

Fantastic experience: We went on a 14 day tour to South Africa (short stay in Swaziland) and had the most amazing time. The tour was perfectly organised by Eclipse and the tour operators were knowledgeable and reliable. There were no hiccups and the tour ran according to schedule. Above all we got value for money and experienced a great deal of the country in a short amount of time while staying in accomodation of a high standard.

Eclipse Travel

Thank you for your feedback - we are so happy you had an amazing holiday! We make a point of only working with the best operators on the ground and take a lot of care ensuring itineraries are perfectly tailored to our clients' needs. Please let us know if we can be of assistance when planning your next adventure!

Ellie Kheirkhah 5 years ago

Negative experience: My husband and I had a trip to South America last month with Eclipse Travel. The itinerary was good and we had a chance to see amazing places in South America. But you have to be clever otherwise nobody take care of you there. We were in the hands of bunch of local cheap tours that just wanted to finish their day tour and you even can not find them after?! There is no connection between them and no one take any responsibilities if something goes wrong. We lost couple of amazing opportunities that we wished to do like climbing to Machu Picchu mountain! They gave us the wrong ticket!!! Make sure you have a proper travel insurance too. Eclipse Travel recommended us the most dodgy travel insurance ever! QBE. Unfortunately, we ambushed by two men in Rio de Jeneiro in front of our hotel in Copacabana Beach at 5:15 pm. They Stabbed my husband in his chest and he nearly to die. This insurance did nothing to cover us. All they said is fake and just making money. They will find the hidden sections to get rid of customer and Eclipse just took your money and do nothing. I do not recommend such an irresponsible travel agent to anyone. We are lucky we are alive.

Eclipse Travel

Dear Eli,We were very sorry to hear about the unfortunate events that took place whilst you were in Rio de Janeiro travelling on a trip booked by us recently. My name is Tim (company director), I was the one in contact with you and that assisted after the incident occurred to ensure everything possible was being done to look after you and get you home safely & swiftly.The safety and security of our travellers is our number one priority, and our thoughts are with you and your husband as you recover from this senseless attack whilst you were at the beach.I remain available to you to continue discussing the matter or to identify any possible improvements to our procedures that are in place to resolve unfortunate events like this when they occur whilst passengers are on free time in a destination.Please do not hesitate to contact me at any time directly on [email protected] or the phone number provided.Sincerely,Tim

Maria Ienna 6 years ago

Fantastic experience: Could not find a fault, I rate this trip as the best I have ever experienced in terms of efficiency and value for money. My husband and I have had many trips, but our 3 weeks in Brazil, Argentina, Peru and Chile, has now become one of our favourite trips. Well done Anton and thank you Eclipse Travel!

Eclipse Travel

Thank you so much for your feedback Maria - we are all so happy that you had a great time. Please let Anton know if we can help you with your next adventure!

Juju_Charmz 6 years ago

Fantastic experience: From the moment I inquired about South America with yourself and Eclipse, to experiencing the holiday, the service, the on-ground staff from each country I found everyone fantastic. As the trip was over 3 weeks, across 3 countries, 8 domestic/internal flights, 11 hotels/tents, 8 tours, 1 adventure trail and multiple transfers, hotel breakfasts etc., this meant the co-ordination needed to be of military precision. We were in good hands with all our questions answered before we left. As the main part of the trip was to complete the Inca Trail to Machu Picchu (which we did), we discovered the adventure company ended up being exclusive to us. What a bonus! All on-ground staff in each country including yourself Lara gave us an amazing and memorable trip. Very little issues were experienced that were in our control (i.e. flight delays, presidential elections). I would recommend Eclipse Travel to my friends and family and in 2020 will be back to organise an Icelandic Adventure.

Eclipse Travel

Thank you so much for your detailed feedback and recommendation. We really appreciate you taking the time to do this and Lara is very happy to hear you had such a good experience. We try our best to suit each itinerary to the client's specific needs and only work with the best local partners so we are very proud to get your review. Lara is looking forward to helping you plan your Icelandic Adventure - please let her know if we can be of any further assistance at all.

Maria C 6 years ago

Fantastic experience: Professional every step of the way. Our trip to Mexico and Costa Rica went off without hitch thanks to excellent organisation by eclipse travel. The local partners were always waiting for us and were extremely helpful. This was brought to the fore when I accidentally left my camera behind. The local partner in that country arranged for posting back to me. Great communication every step of the way. Would recommend!

Eclipse Travel

Great to hear you had such an amazing trip Marianne! We are over the moon with your recommendation and glad that everything worked out with your camera. We pride ourselves on excellent customer service and open communication so this is music to our ears.

Jenny Katauskas 6 years ago

Fantastic experience: Eclipse Travel has organised trips for us in Peru and Cuba and made other individual bookings, and we have always been most impressed with their efficiency and professionalism. Recommended unreservedly.

Eclipse Travel

Thank you so much Jenny - it is always a pleasure helping you and we are really grateful for your recommendation. We hope to be of service with your next adventure!

Suzanne Prabhudesai 6 years ago

Fantastic experience: Not being familiar with Eclipse travel before booking, we were a bit apprehensive - but OMG - what a fabulous team and what a fabulous experience! Everything from the initial advice, to the planning, booking and then on-the-ground organisation, this was the best experience ever. We were very, very impressed by the flawless coordination and the quality of service at all levels! Already looking at going back to Eclipse for our next destination!

Eclipse Travel

Thanks for the lovely feedback Suzanne . We are looking forward to helping you with your next adventure!

Farah Khalil 6 years ago

Fantastic experience: It was an absolute pleasure dealing with the Eclipse Travel team, right from the inquiry stage, to the flawless arrangements for our South America trip, and the constant check-ins to ensure that everything was going as planned. Matt and his team, who had assisted us with our travel plans, were very friendly, attentive and obliging. We had a great experience with Eclipse Travel and will definitely book future vacations through them. Highly recommended!

Eclipse Travel

Thank you so much Farah - we pride ourselves on customer service and your recommendation really makes us smile. We are constantly available for our clients from enquiry through to return home to make sure everything goes as smoothly as possible. Please let us know if we can help with your next adventure!

Heng Beh 6 years ago

Fantastic experience: Our Private South America pre tour discussion and email communication with Blake of Sydney office had been smooth , efficient and helpful. Local agents used are very good and efficient. Transport arrangment are prompt and always 10 minutes ahead of pick up time. Tour arrangements and itinerary were as planned . Hotel bookings were according to our requests. No hesitation at all to recommend Eclipse Travel.

Eclipse Travel

Thank you so much for the recommendation! We are very pleased that everything went well and Blake is happy to hear that everything went to plan. Please let him know if we can be of assistance with your next adventure.

Andrea Henry 6 years ago

Fantastic experience: I thoroughly recommend Eclipse Travel to tailor make your South American Travels. Not wanting to go on a group tour our custom tour for two was an unforgettable experience and very professionally accommodated from booking through to the on ground guides and drivers. A truly unforgettable five weeks. Thanks to Shae Doherty "Travel Designer" extraordinaire!!

Eclipse Travel

Thank you for your recommendation Andrea! We specialise in tailor made travel to South America and are so happy you had a great experience travelling with us. Shae is grateful for your kind words - please let her know if we can be of any further assistance at all!

Janice Gardner 6 years ago

Fantastic experience: We recently returned from a wonderful 6 week holiday in Africa all arranged through Matt at Eclipse. Everything went without a hitch and we would thoroughly recommend Eclipse travel. This is the second time we have used them as we had a fabulous South America holiday in 2014 which was also arranged with Eclipse and had no hesitation about using them again.

Eclipse Travel

Thank you so much for your recommendation Janice! We are really glad that you enjoyed your holiday in Africa and that everything went to plan. Please don't hesitate to let Matt know if there is anything else at all that we can do for you.

tony clasquin 6 years ago

Fantastic experience: Great local knowledge of the places we were going and matched our particular needs well.

Eclipse Travel

Thanks for the review Tony - glad we could be of assistance. Please don't hesitate to let us know if we can help again!

Eileen Roche 6 years ago

Fantastic experience: We booked East African Migration tour through Eclipse Travel and could not have asked for better service. From our initial enquiry through to follow through during and after our trip, we cannot fault the customer service and the attention to detail. Thanks Karen - we appreciate the great service we received.

Eclipse Travel

Hi Eileen - thank you so much for your great feedback! We are so happy that you had a good experience as we pride ourselves on customer service. Please let Karen know if there is anything further we can help you with.

Tony C 6 years ago

Fantastic experience: We have just been enquiring about options for a family trip to Cuba. The staff at Eclipse have been awesome and extremely helpful even though we haven’t 100% decided on a destination yet. They have been so generous with their time and their knowledge of all the options for trips to South America. Thanks guys!

Eclipse Travel

Thanks so much Tony - please don't hesitate to let us know if we can help you ay further.

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