Flight Centre Macquarie

Fantastic experience: This week I had the incredible luck of having Austin take care of me, I cannot recommend him enough! He is so incredibly kind, understanding, compassionate and human throughout the whole process. Never once rushing things, he approached every question and concern with the same incredible professionalism every time, making sure that I felt taken care of the whole way. Lovely man with a massive heart I will not be going anywhere else ever again for my travelling needs.

Fantastic experience: I’m so happy with AUSTIN BEUTLER customer service. So reliable and intelligent.

Fantastic experience: We booked our Whistler ski trip through Bobbie Lillicott at Flight Centre, Macquarie Centre and she was excellent from start to finish. She was responsive, organised and worked through all the details with us, which made planning an overseas ski trip much easier. The trip ran smoothly and we always felt like she had things under control. I’d happily recommend speaking with Bobbi for any overseas trips you’re planning.

Fantastic experience: What can I say about Austin at this Flight Centre branch, that won't sound like I'm gushing and will demonstrate his genuine above-and-beyond service? Never having used a travel agent before, and not having holidayed overseas for ages, I went to Austin with a big trip in mind which I would embark on, on my own. He started our journey by giving guidance about where to look online, to work out roughly where I wanted to go within the countries I had chosen. He was then able to come back, with his excellent European supplier, Mira, with a superb plan. Nothing was too much trouble as together we tweaked this plan until it was absolutely perfect. He was an absolute pleasure to deal with - straight-forward, helpful, patient and very knowledgeable. His own plan for checking and managing any flight changes from the airlines was most proactive. Simply put, I knew I was in safe hands. Without hesitation, I will request Austin again with any future trip. Note: I will never give positive feedback for a negative experience. I rely on reviews myself. What Ive described above is genuinely how I feel. Austin is a wonder person to deal with!

Fantastic experience: A huge thank you to Federica at Flight Centre, Macquarie Centre. Federica has a great knowledge of Europe and especially Italy. Her organisation and expertise were evident from her choices of accommodation to the tours she recommended for us. Everything went smoothly from beginning to end. We thoroughly enjoyed the trip and are very grateful to her.

Negative experience: This is the worst travel agent I’ve ever seen in my life. I have travelled to many countries but this was the worst experience I’ve ever had. Flight Centre at Macquarie shopping Centre booked me all of these and everything went wrong. The hotel I arrived in Dubai asked me to pay for the room however it was paid for and they found out that they haven’t even received the payment from Flight Centre, the next day I went to Istanbul and I also had problems there. Hotel was booked for 2026 instead of 2025 and I had to pay for the night. On my way back to Australia, I went to the Marco Polo Hotel in Dubai which was booked by Flight Centre. This is a very very rundown hotel in a bad and dangerous suburb and almost nothing was working in the room and I had to change my room twice in one night. I also had problems with the reception because the confirmation number for the hotel was not matching!!!!!!!!!!!! I certainly do not recommend Flight Centre at Macquarie shopping Centre to anyone at all

Fantastic experience: Austin’s help is unmatched! I’ve never had a travel agent get me and my vision for my trip so on point. Any crazy idea or chaotically organised dream, he made happen! He is someone that becomes less of an agent and more of a friend. Stuck with me planning over almost a year. Was available whenever I needed and made me feel so supported before, during and after my trip. Any nerves I had he was able to dissipate with well thought out and researched choices for me. The entire trip was a dream and I managed to do every crazy idea on my list, all thanks to Austin. Everything went so smoothly and I have zero issues or hiccups with flights, tours, accomodation or activities. He planned me my perfect trip and I’ll be forever grateful. Absolute super star and genuinely loves what he does, which shows in his stellar dedication to you! Thank you Austin, can’t wait to plan my next crazy, disorganised dream trip with you! Thank you to flight centre for hiring such amazing staff!

Fantastic experience: For Natalie Guanta I would like to share my appreciation for Natalie, who was incredibly helpful, calm, and professional throughout our travel planning process. She has such a kind and pleasant personality, and her willingness to assist made everything so much easier. Even though our booking was being handled by another agent, Natalie stepped in to help us whenever that person wasn’t available. She went out of her way to provide support, even though the sale wasn’t under her name — which truly speaks to her dedication and genuine care for customers. I highly recommend Natalie to anyone looking for a travel agent who goes above and beyond to ensure a smooth and positive experience!

Fantastic experience: Brian and I have just returned from a wonderful trip to Europe. Frederica helped us make the right chooses for our flights, our accommodation in Zurich and Paris and gave us excellent guidance on what to go and see in Switzerland. Nothing was too much trouble to her. We really appreciate the time and effort she put in. As she grew up in Italy she had inside knowledge of Europe so could speak from personal experience. We are glad we chose Flight Centre.

Fantastic experience: Dear Frederica Marano I wanted to sincerely thank you for organizing my recent trip to Italy. The arrangements for the five different locations were impeccable, and the tours were absolutely amazing. I truly loved every moment, and there was not a single disappointment throughout the entire experience. Your attention to detail and dedication made the trip truly memorable. Thank you once again for your outstanding support. Gohar

Fantastic experience: Austin was amazing, helped me with my mates and I's trip to Japan, extremely helpful and helped me save some money in the end

Negative experience: What a joke seriously. I called last week to book flights and was waiting for an email to come through from the agent. I called 3 times and left him messages, he didn’t come back to me. Today I came to the store waited 20mins 2 people sitting on their desks and no one bothered and talked to me. I went and approached the guy and said I am busy can’t help you now. Lol

Fantastic experience: Dantae Mirano was excellent, he very quickly knew the flights I was looking, given me all the details over the phone. Also when I went to Flight Centre Macquarie, he gave he gave additional information. I really appreciate the great customer service he has provided

Fantastic experience: It was a pleasure to trust Flight center Macquire, they helped me to have the best holiday experience, kind and professional they listened to my request and they made sure to reserve the best possible for myself

Fantastic experience: Dante from Flight Centre is the best travel agent I’ve ever consulted with! To say he goes the extra mile is an understatement. He goes an extra many miles. He is efficient, courteous, pleasant, knowledgeable and always wanting to keep learning. Thank you Dante for all the holidays you’ve helped us plan. My family and I appreciate it greatly.

Fantastic experience: I'm so pleased we decided to go with Flight Centre Macquarie when booking our trip to Italy. We were lucky enough to have Federica Marano plan a trip of a lifetime. Federica's hotel recommendations, regions to see that we hadnt thought of and must visit scenic spots not everyone knows about were all wonderful and did not dissappoint. Federica was also extremely helpful in swiftly helping us sort unforseen travel hiccups due to flight delays. Many thanks Federica.

Fantastic experience: Very helpful and nothing was a trouble for Dantae

Fantastic experience: All good.

Fantastic experience: Dante was amazing and so helpful and friendly. Very happy with the communication and service from him. He is very knowledgeable and didn't try to sell us on an experience that we didn't want. Highly recommend going to him!

Fantastic experience: Dantae Mirano has been fantastic. He is very fast with his service and responds 100%. Clear about complex issues when we had to cancel flights. Highly recommend.

Positive experience: Dantae was most helpful and organised our flights with a minimum of fuss

Fantastic experience: I was very happy with the service I received at Flight Centre. The young gentleman that assisted me in booking my trip was extremely helpful.

Fantastic experience: Dante is super efficient, found our flights quickly, and always provided top-notch service. He makes the whole process easy and stress free. Highly recommend booking with him!

Fantastic experience: Toms the man if you want anything done

Fantastic experience: Austin from the Macquarie store was amazing. He helped me find great flights and gave me great advice on how to maximise my trip given the complicated route and connections. Highly recommend.

Negative experience: Waited 30 mins (at 4pm on Sat) to talk to customer service. Asked for Flight Centre to match Flight Centre website price. Agent advised this was not possible, but could not explain why management did not allow this when the company is the same. Used website instead - then website proceed to refuse price on a search provided minutes earlier - if there a so few options at a price courtesy would be to note only x offers available at this price. Would not recommend. Edit: even though Flight Centre as the vendor initiated the cancellation of the transaction, they still proceeded to have a hold on my account for 6 days - if you as a vendor are going to cancel a transaction the onus is on you the vendor to not have a hold on someone's account.

Fantastic experience: I had a very great and helpful experience from Flight Centre Maquarie. To be more specific from Tom Kennan who did all he could to solve my problem! Thanks again Tom!!

Negative experience: Incredibly disappointed with the customer service. Weeks to respond, called this morning and the person we have been chasing for a response actually answered. Simply too busy to be on top of responding, I asked about Aunt Betty being part of the group. Was told they will always be cheaper. Asked the benefit of going with flight centre.. was told the customer service and managing changes on our behalf. I replied but we can't even get a response now so that's a contradiction? They agreed. Asked to speak to the store manager... they weren't available. Appreciate being short staffed but that isn't surprising given there's no reason to maintain business with them compared to online services. Flight prices have now gone up because we have been waiting for a response... thanks so much.

Fantastic experience: Taleen makes everything amazing

Fantastic experience: Booked a trip to Europe with Bobbie Lillicott at Flight Centre , Macquarie Centre. AMAZING service!!! She is patient, knowledgeable and efficient. She clarified our requirements, made helpful suggestions and sourced an exceptional price for our journey. Assisted with accommodation and other transport advice, at all times being customer centric, and providing options to include all price ranges, leaving us to decide which would best suit our needs. She is responsive and returns phone calls and emails confirmatory documents efficiently. Highly recommend seeing Bobbi for your travel requirements.

Positive experience: Dantae has been extremely helpful organising our holiday, is friendly and professional. He has answered all our questions and is good at his job

Fantastic experience: Dantae is providing top rate customer service. He is professional, cheerful, listens to what you have to say and responds accordingly. He is making our travel arrangements as painless as possible and provides us with sensible suggestions and alternatives. We are very happy. Trish and Keith.

Fantastic experience: fantastic service from Dantae Mirano at Flight Centre Macquarie Shopping Centre. Helped us select flights into from Sydney to Sicily and onto Athens with advice on Malta too. So easy!.

Fantastic experience: Thank you Federica for helping us organize our trip to Italy. She has been extremely kind and patient and has dedicated a lot of her time to give us recommendations and advice. I highly recommend booking your Italian trip (or any trip) with her!

Fantastic experience: Many thanks to Taleen for her patience and understanding. Her expertise and advice were invaluable. She understood as advanced-age travellers we had particular needs and found perfect solutions, producing an optimal itinerary.

Fantastic experience: I would love to thank Federica for everything. We had the best private europe trip and all thanks to her. She walked us through the whole process and helped us find the best deals and tours. Cannot recommend enough!! You can find her at Macquarie Centre Flight Centre . Happy Travels!!

Fantastic experience: We had the most wonderful experience with Federica organising our two week trip in Italy. Being from Naples herself she really is an expert on travel there. She was an absolute pleasure to deal with and arranged wonderful hotels and connections. She could not have been more helpful and efficient. Would highly recommend her.

Fantastic experience: Got seen to right away and got great and direct customer service from Moussa. Very personable and gave good recommendations to how I should approach my trip. Would recommend.

Fantastic experience: I spoke with Dantae this morning .. less than an hour later, several quotes were in my in-box; all my queries following reading the email were replied to quickly, which helped my decision making, and by 3pm the same day, I was so happy with the information I'd recieved, that I asked for the invoice and was ready to purchase tickets! Dantae was very helpful and personable; I didn't feel rushed, or as so often happens at the point of sale like this; I didn't feel like a nuisance, by asking all the questions on my mind. He pointed out where I may need more time for customs processing, and which connections would be easiest for me .. he's a gem in this Industry!

Fantastic experience: Taleen D from Flight Centre was such a pleasure to work with. Her guidance and suggestions were invaluable. Our flights, transfers and accommodation couldn't be faulted and were arranged with thought and knowledge of the European region. Won't hesitate to use her services again. Thank you.

Fantastic experience: I would like to thank Thomas for his help support and professionalism. He understood my needs and was very helpful and willing to go the extra mile. He was prompt, courteous, and well informed. l would highly recommend Thomas especially if you are mature aged like me and have special needs. Thanks again Thomas thank you your amazing and l appreciate you keep up the good work . Hope your management get to see this and acknowledge your work ethic and customer service

Fantastic experience: Thank you Moussa for your time, patience and expert service! Much appreciated!

Fantastic experience: Highly recommend Dantae. Incredible service goes Above and Beyond! Thanks again Dantae!

Fantastic experience: Dropped in for some assistance in booking a trip. Moussa was fantastic is sorting this for me. I would recommend visiting Moussa when booking a holiday. Thank you.

Fantastic experience: Jong has been looking after us.He helped us arrange a wonderful holiday, which unfortunately we had to cancel due to an unexpected death in the family.He was able to cancel everything, help us with the insurance claim, and is now in the process of helping us book for next year again. He has been so helpful and kind, which we appreciate very much. Would thoroughly recommend Jong, he is great!!

Fantastic experience: Moussa was very friendly, very helpful, and provided excellent service! I would recommend him to anyone

Fantastic experience: Moussa’s service was outstanding. I would highly recommend Moussa for any travel requirements. Good service is hard to find, but you will get exceptional service with Moussa.

Fantastic experience: I went flight centre Macquarie shopping centre i met with Moussa to book a ticket for me for my new begging of the new year ticket Moussa he help me a-lot to get a great price Moussa he was so friendly i highly recommend to get there every single person Thank you so much to Moussa

Fantastic experience: Highly recommend Moussa. Went above and beyond to find a perfect holiday meeting all our requirements for a group booking. Flights, accommodation and transfers. Appreciate all the behind the scene work to find the perfect family trip.

Fantastic experience: Was very happy with the service provided by our agent, Moussa, who worked hard to find us the perfect package for our trip. We really appreciated the time and effort he put into satisfying our requirements and for always being prompt with communication.

Fantastic experience: Very friendly and knowledgeable staff Tom is a really great travel agent All staff are lovely people I will continue to use Flight Centre Macquarie Centre as my travel agency

Positive experience: I have been a Flight Centre customer for over 20 years now. I have recently attended the Macquarie store and I had the best experience. Tom was able to answer all my questions promptly and straight to the point. Thank you Tom for sharing your knowledge and expertise, for organising my trip and for the laughs and jokes we shared in between. Flight Centre will always be my first choice. Keep up the good work! Thank you Tom! :-) Cheers, Christina.

Fantastic experience: We are very happy with our service from our travel agent Dantae and cannot recommend him enough. Throughout the whole process he was pleasant and professional who made us feel comfortable and at ease right through to the end. The European cruise line that we booked through had made a typo on our booking so Dantae followed them up and rectified the issue and confirmed with us it was all ok on his day off. We will ensure to keep his contact information for future trips and recommend him to our friends and family!

Positive experience: Very patient and helpful.

Fantastic experience: Spoke to Kez yesterday and was absolutely amazed by her service. She was very knowledgeable and helped ease the mind of a nervous traveller!

Fantastic experience: Fantastic service, Natalie is so helpful.

Negative experience: Worst experience ever with a travel agent! Unhelpful, difficult person who told me to go somewhere else and then hung up the phone!!!!!

Positive experience: Good and fast service

Negative experience: Service from staff member Kirsty at Macquarie was very subpar. We voiced our concerns and need for seamless transfers not once but twice - we were assured this would be quite easy in all locations between public transport, Ubers and taxis. She has then proceeded to book us onto a 6:15AM international flight out of Venice, a location with no road access and no public ferries running in the early hours of the morning. Our only option for an airport transfer was to walk 10km to the airport with all luggage or fork out an exorbitant amount of money for a private water taxi given it was such short notice. The fact this did not cross her mind during both our encounters with her is quite frankly embarrassing. The incompetency was particularly evident when she attempted to provide alternative solutions for us for the wrong travel date (being a flight she had arranged for us). Further to this there was a complete lack of communication. We had to reach out to obtain our own plane and rail tickets less than 4 weeks prior to our departure. There were also multiple emails we sent that went completely unanswered.

Fantastic experience: Many thanks to Kirsty Neil for her excellent service during an extremely difficult time for me. Well done. Highly recommended. Furthermore to my initial review above. I found myself in a foreign country the night before my flight with no ticket. I emailed Kirsty at 6-30am and she was able to email a return ticket. Fantastic work Kirsty, you are a legend. Many thanks. 6 stars

Negative experience: No really good a service and my agent at that time Anna didn’t book the seats.

Positive experience: Had to come back 3 times to get someone to assist me. Eventually wrote down my itinerary and handed it to someone.

Negative experience: Waste of time and worst service by Tom. We visit the shop in macquarie and he gave us 2 qoutes for US trip. Me and my partner decided to email him back for our change flight details. Since we haven’t heard from him for one day, i went back to their shop the next day and saw him he was attending another client. Another sales lady approached me and asked me if she can help me and I said YES. As we are walking towards her desk, Tom saw me and spoke to me by distance told me he received my email as if he doesn’t want me to book flight with the other sales lady in their shop. He said he will email us that day. So I went home and he emailed me that night that he’s working towards our new flight request details and will send us quote the next day. Believe it or not, we did not heard from him more than a week. Last email he sent us was March 23rd telling us he will email tomorrow but it’s already March 30th. I think he meant by saying he will email us after a month? So we decided to book our flight through direct airline website and believe it or not, the flight price for our US trip was over the roof now. We went to flight centre because we wanted to have a better deal but it is not what we expected. It was a worst experience and I would NOT highly recommend this shop. Thanks Tom for the worst service!! UNBELIEVABLE!!!

Negative experience: Absolutely rubbish service. Surprised this company still exists. 1. You can only redeem vouchers in person 2. Waited 1 hour in store to be served 3. Has been over a week and have not yet received confirmation of our trip 4. Have sent numerous follow up emails and have not had a response 5. Have called numerous times and have not had a response 6. Called the emergency help line and no one answered

Fantastic experience: Stephanie was fantastic, super efficient and professional. Arranged our flights and insurance perfectly. Thank you

Positive experience: Great service and attention from Dantae today at the Macquarie Shopping Centre Branch. He helped us with an online booking problem which both Flight Centre or Virgin were unable to resolve online and telephonically, despite being on the phone for over 2 hours with them and shuffled between the two 'services'. We decided to go into a physical branch at Macquarie Shopping Centre today and Dantae was very kind, patient and professional - he listened, took the time to call Virgin and within 10 minutes all was sorted. Greatly appreciated Dantae - thank you.

Negative experience: The worst service ever. Highly unreliable. Travel agent that I dealt with never appeared, very unhelpful. Many times we asked for assistance, I got none. The only time she appeared was when we decided to pay. After that, she was always missing in action. Very disappointed with Flight Centre. I would not recommend anyone to take up their service. To speak to anyone, you have to make an appointment. Even though we have paid and would like assistance, we get none. In fact, we have had to contact the airline directly to get things done. Also, Flight centre has a different system which adds another layer of complication. I had to get her to fix the error that she made, almost as if I am doing her job for her. I have never put such negative review to any business however this is the first time I had such awful experience. Never again.

Negative experience: Poor service, our travel agent left and we were not re- allocated to another travel agent so we had to chase them. Did not notify us of changes,phone number on the we site was incorrect. We have used Flight Centre many times but would NOT recommend this store

Negative experience: Terrible service by Tom from your flight centre at Macquarie Shopping Centre. I booked my USA trip with huge insurance which we believed him on the price and then he was very pleasant because it was a huge amount, but believing him we went back to him to book a domestic flight he was so bad the way he was talking in front of all customers rolling his eyes and having gum in his mouth. After waiting for than an hour. Gave him more than a month and he suggested we come to the store, and this is how we got treated in front of all customers, covering his mistakes of not doing his job in time. Very bad customer service. Such an embarrassment. I booked online on the same day I saved $186.

Negative experience: Very poor service. Can't actually rate service (only give 1 star because you csn't post 0 stars) because you can't get to talk to someone either in store or on the phone. Went to local store- we are full today we can't see you. Ring the phone line -told due to unprecedented demand we are unable to talk to you and phone call is terminated- recorded message says go and talk to someone in store. Thanks for no service at all.

Negative experience: Was booked for phone consultation for this morning. No one called. The same happened a couple of months ago. No email, no appology, nothing! Terrible custumer service. Very disapointing.......Thank you for your reply. I am still waiting for the phone call. Next time instead of responding to my review please use your time to check why booked phone consultation with your representatives at Macquarie centre don't go ahead.

Fantastic experience: Dantae Mirano, the Senior Sales Consultant we dealt with at Flight Centre Macquarie, is one of the most patient, professional and highly skilled travel consultants I've ever had the pleasure of dealing with. We had left booking our flights to the very last minute for our overseas travel plans and the costs were astonishingly high, however Dantae spent a generous amount of time with us coming up with some creative options that not only helped us to reduce costs by more than half, but ended up being a better option than what we first set out to achieve. We are very happy with the outcome. Could not recommend his service enough. Thanks again Dantae!

Fantastic experience: Although there is long wait times due to little number of staff on the floor, all staff members are extremely helpful and kind. They genuinely seem happy and keen to help you in booking a trip greeting you with a warm smile. Dantae was especially helpful, he listened to all my requirements regarding my trip, was engaged throughout the whole process and was willing to stay as long as it would take to be able to accomodate all of my travel needs. He made the process extremely easy and stress free.

Negative experience: The worst customer service. Specially the dark skin guy who is working there, he made me feel like I’m booking holiday from his home and his money. The way he looks, talked and the worst the way he was sitting on his chair.

Negative experience: Won't answer phones

Negative experience: Worst service, they dont even deserve single star. They dont serve and say they hVe appointment. And people over the phone are just transfering from one department to another. But cannot solve any problem.

Fantastic experience: Highly recommend Stephanie! The best you can possibly find. She is so nice, organised, and helpful.

Positive experience: Great, thanks !

Negative experience: Walk in the shop on last Sat. only two staff working, one is serving a couple, the other one was doing something on the lap. He noticed me & told me he is middle of something, I said I can wait. After 3 mints, he walk to me said do you want to book flight? I said I need some information with flight and hotel to Fiji. He sat down with me did some checking & give me a quote. I asked him to send me an email as I have all my details in their system. He said NO. Big shock!!!!!!! I asked him why? He said listen I have spend 20 mits with you and my app is waiting there. I understand you have app is waiting, but you cound write down my details and send me an email later. I think this is you job why saying NO to you customer? Only app is your customer we are not then. Very sad experice.

Negative experience: Made a special trip to Macquarie today to book flights to England.upon arrival we read a notice that said appointment only. Next appointment 27th April. A young man approached us and I asked him why this wasn't on the website, he asked me to repeat the question as I did have a mask on. He replied 'I only run the shop not the Web site' I replied 'but it's your shops website' He replied 'I don't have time for this' and walked away. Very bad customer service.

Negative experience: Pushy sales people, not listening to our needs and assuming they knew better than what we specifically wanted. We will be taking our money elsewhere.

Negative experience: Website said they shut at 5pm on Easter Saturday, I drove 20 minutes to the shopping centre, spent 10 minutes finding the store only to find it shut at 3pm!!

Positive experience: Professional and very helpful in every manner, you walk out like everyone is your friend

Positive experience: Very pushy sales people.

Positive experience: Had wonderful staff help me make informed decisions about going overseas.

Negative experience: Prices only hold for the day of the visit. Then we experienced a 20% increase if we wanted the same flights.

Fantastic experience: Great service, lovely people

Negative experience: Wasted my time and was very expensive.

Fantastic experience: Friendly and helpful.

Negative experience: Just all round bad service, no interest at all in helping to plan our mini-break, Consultant more interested in her holiday than ours, emailed to change hotel room type( as I had found a better room at much less )and plane seats, by the time the consultant did her job the room was gone and the seats couldn’t be changed, after a 20 year relationship with Flight Centre, that’s it, I’m done.

Fantastic experience: Mayssa Neoucha was lovely and i had excellent service, as I have always had from Flight Centre --10 stars ;;))

Fantastic experience: Big thanks to Tom Keenan, helping us quickly and effortlessly organise a trip for a large group of people!

Negative experience: As below, somehow forgot to add baggage to our flights, which we then had to fork out the money for. Overlooked several critical details which cost us a fortune. Would not book through here ever again.

Fantastic experience: Very helpful...great Fiji deals....

Negative experience: Just an all round bad experience. Poor, slow service, no inquiry into what I wanted as a customer, simply assuming what type of flight I wanted. I asked for checked baggage and it was never booked leaving me to fork out the greater price for it later. I could have booked my trip quicker, and cheaper myself.