Flight Centre

Negative experience: I have tried on many occasions to call to book an appointment and calls are never answered! Then they say leave a message, but their message bank is full so you actually can’t even leave a message for them to call you back!!!! Extremely frustrating!

Fantastic experience: Dropped into Flight Centre today, and we served like Royalty Liv Whyte was amazing Professional well versed and helped us choose the flights we needed. Amazing work. She made us feel so welcome and sorted everything out for us. We will definitely be back and will highly recommend your services to our friends. Flight Centre Well done! Great Service Paolo and Liz

Fantastic experience: Paula has been organising our holidays for way over a decade and we can't recommend her highly enough. Paula has always made sure we get the best holiday experience possible where ever we travel Paula is very personable and professional in the way she goes about dealing with us. We thoroughly recommend contacting Paula for your next planned holiday

Fantastic experience: Just returned from a 3 week family trip to Japan. Well organised by Janaka and trip went smoothly. Was probably the best holiday we have had. Hotels were chosen in great locations, flights were at ideal times with kids, good communication with regards to planning. Janaka was quick to respond when I had questions. He was able to give me instructions whilst we were away when I needed to clarify pick up points. Janaka is a dedicated, hard working travel agent who I trusted to be able to inform him what we wanted and he was able to make it happen. I would happily book a holiday through him again.

Fantastic experience: Paula has planned both our big celebratory trips, (40th wedding anniversary, 60th birthday), she is amazing, quick to respond to queries and always makes sure that the finer details are locked in - wouldn’t book with anyone else - thoroughly recommend her and Flight Centre

Negative experience: I had gone to Flight centre in Morley and saw Liv Whyte. The worst experience ever. She has got big time attitude from the time she saw me. She had no idea about booking knowledge and was asking the person next to him what to do next. It felt like she didn’t wanted to deal with me. If not then why take me in… Liv, you need to sort out your attitude as we are YOUR customer. Extremely sad and disappointed experience. Never going back or try avoid Liv again.

Fantastic experience: Excellent service from staff name Felipe Valente at Flight Centre in Galleria Centre in Morley 6062. He has been helping us with all questions and information. He answered all the mail very quickly. We appreciated his service. Loan

Fantastic experience: My wife and I had a great experience booking our first holiday in a decade with Felipe. Felipe was knowledgeable, friendly, and responsive to our queries. There were a few last minute things that came up just before our trip that we needed Felipe’s help with and again we were very happy with his willingness to support even after he had already ‘made the sale’. We will definitely be back to seek Felipe’s help for future holidays.

Fantastic experience: Paula was extremely helpful and knowledgeable when we just walked in to Flight Centre to book flights to Rome. She took the time to listen to our preferences and then search for the best deals.

Fantastic experience: Paula has been amazing through this whole experience. She was recommended to us by our friends and she has lived up to her reputation. We will definately use Paula and Flight Centre again if we catch the travel bug.

Fantastic experience: Felipe from Flight Centre Morley was amazing Went through every airline to get a great deal Which I might add he did Sent emails confirming everything booked our seats.on aircraft Very professional and great personality which he needed when I kept changing my dates Thanks Felipe

Fantastic experience: Absolutely flawless, from the planning phase right through to execution - Paula Jordan is truly worth her weight in gold :) Even with unexpected obstacles, Paula's diligence and willingness to go above and beyond cannot be faulted, therefore I can highly recommend Flight Center Galleria, with Paula as the head of your adventures.

Fantastic experience: Paula and the team were absolutely amazing when planning my first overseas holiday and has continued to support leading up to the holiday. Even when I have a little stress, Paula immediately made me feel better and would keep me up to date with any relevant information. I could not recommend enough, it has made the whole process stress free and we are so excited. Thank you so much Paula!

Positive experience: I went to book my trip to Japan at Flight centre in Morley. Janaka was very helpful the whole experience dealing with him was very pleasant.

Fantastic experience: Just booked another trip through Paula and as always the service is brilliant! She always goes above and beyond and her ideas are always exactly what we are looking for. I will never go anywhere else. Paula’s knowledge and experience is unmatched.

Fantastic experience: I was absolutely thrilled with Philipe and the unforgettable journey he crafted for my family. He's truly a legend! Thank you so much for arranging our trip to Vietnam. Everything was flawless—every detail was meticulously planned, and he offered insights and ideas I wouldn't have considered on my own. Five stars! I will never book anywhere else.

Fantastic experience: Janaka so helpful pleasure dealing with him 10 out of 10 service

Fantastic experience: Yvette Newman , flight centre Morley Branch. I give you 10/10 , you were engaging, lovely, informative, efficient and very helpful. I couldn't help but book with you. I will definitely be back for our USA trip for our honeymoon. Thank you again

Fantastic experience: Evette was efficient, informative and incredibly professional. Will be booking a couple more trips with her. Thanks Evette!

Negative experience: Not sure what I have done wrong to deserve this kind of treatment but I guess I am not worthy of their support so I am going to flight center in midland they are a lot more helpful ready to contact you when you leave a message

Fantastic experience: Paula has been fantastic arranging our family of six to Bali. Navigating websites by ourselves was a challenge. Paula made the whole process easy and gave us great insights about flights, where to stay and what to do. When we decided to extend the trip by an extra day, Paula was so helpful in making this happen.

Fantastic experience: Had a fantastic experience the customer service and care provided by Frankie was second to none. Will definitely be going back to him for future flight bookings

Negative experience: I am not one to write google reviews but I”m so annoyed. Tuesday - walk in to talk through travel plans and was happy with what was discussed and said I will come back to them tomorrow. Wednesday- Email to say proceed with booking. No response so I call later in the day and advised consultant is on leave. (No email out of office). Thursday- still no response to email so follow up call at lunch. Discussed again and emailed me a quote which I was happy with. Rang back to confirm and proceed with booking. Said I would get a link for credit card booking. Friday - Still no link to pay and confirm booking. Mid afternoon walk in to store to pay and I am advised cost is now $216 MORE than yesterdays emailed written quote. Fuming but still proceed with payment. Advised I will get ticketed email within 30min. I follow up again 2 hours later. Now received. I have a larger trip to America separate to this booking planned for September but rest assured I will not be using Flight Centre Morley for my booking. I just hope this negative review doesn’t impact my impending travel plans.

Fantastic experience: Frankie was amazing booking our Europe holiday for us. Would highly recommend!

Fantastic experience: I had the pleasure of working with Frankie for booking a number of flights earlier in the year. He went the extra mile for me and my business to book multiple flights in a short period of time. We will be going back to Frankie for all our flight bookings from now on.

Fantastic experience: Frankie was amazing at helping me organise the Japan & South Korea trip of my dreams! He spent 3 hours helping organise all the different cities and accomodations, as well as suggesting places to travel to from his own trip there!

Negative experience: I have just been into the Morley 6062 store and spoke to Frankie Macri Travel consultant inquiring a service from him the moment he started speaking we just thought we should leave and didn’t wanna continue the arrogance in his speech and attitude that he displayed was not convincing at all I wouldn’t recommend him to anyone he is gonna stress you out before your beautiful journey begins management kindly train them to speak to the customers politely thanks

Fantastic experience: I recently had the pleasure of booking a trip with Flight Centre Morley - Galleria (Courtney was our person) and we couldn't be more impressed with the service we received. From the moment we inquired about potential destinations to the day we returned home! Courtney was always ready to answer any questions we had, and would always put our mind at ease with any worries. We had an amazing trip and couldn't have done it without her!

Negative experience: unfortunately, had to change flights to London, which i booked online. Met Young FREDDIE !!! obnoxious, arrogant, unprofessional young man! his first words were "so you booked a cheap flight!!" He had NO Idea the reasons behind the booking, but judgemental and patronising was the first emotions from him. He was practically smirking that I was in the position of losing a complete O/S flight to rebook. I HAD to ask IF he wanted to book my new flight, and he looked at me as if I couldn't afford it. I HAD to ask for new flight costs. HAD to ask for details! Flight centre Morley should look at individuals like FREDDIE! Not helpful in the least! no wonder people book online!!

Negative experience: Just had the most patronising conversation with Freddie in the store! Booked flights online & went to change them. “You booked the cheapest flights did you??” No empathy for the reason, I had to ASK what do I do? Total ah##le.!! What do I do next?? No help! I went there because of reviews - but wasted time with this arrogant little boy!! Skip Freddie Macri Completely!!! Wasn’t even interested in booking new flights! .. I’ll take my business elsewhere, if u don’t want it, Don’t be so judgemental Freddie!! People have reasons u have no idea about!!

Fantastic experience: Booked our honeymoon to the Maldives and Singapore with Courtney from Flight Centre. She was incredibly helpful and efficient in finding us the perfect get away and made the whole experience simple and seamless.

Fantastic experience: Paula is so SO incredible!! My mum and I have been going back to Paula for years and I cannot recommend her enough. She is so so patient and eager to help no matter the time of day (even responding on days off and late hours of the night.) If you ever need a holiday booked, big or small I 100% recommend seeing Paula. You can tell how much she loves her job as it really shows through her amazing customer service!! Thanks Paula!!

Fantastic experience: Paula was incredibly helpful in planning a Europe trip for my friends and I. She listened attentively to our preferences and crafted a personalized itinerary for each member that exceeded our expectations. Her knowledge of destinations, patience and prompt responses made the entire booking process seamless and stress-free. I would highly recommended booking through Paula!

Fantastic experience: Paula was absolutely phenomenal. We could not recommend her enough. She booked 6 of us for a 3 month trip around Europe, with different plans for each of us. She was extremely understanding and efficient, and was easy to communicate with via email when we weren’t in the shop. I would absolutely go back to her for any trips in the future. Thank you again Paula!

Negative experience: After having my worst experience at Flight Centre at Warwick. Thought we would try another store for our next holiday to Amsterdam for September. We passed the store in Morley and thought while we are here. Go see what deals or bookings they could offer. No customers were in the store. So we got greeted straight away. We informed the staff member that we were looking at going to Amsterdam in September and were interested if there is any deals for that period. Just got told that date is to far away and there are no deals. Not even looking into the system to see what packages there were. Now! If there was a deal going. I was more than happy to book there and then. Would be looking at maybe fifteen thousand in a sale. Flights and accommodation package. Or cruise package. But no help at all. If I was a sales person trying to make sale with a customer. I would take all their details and if some deal or anything came up. Would notify them. That’s the third Flight Center Store the staff have let me down.

Fantastic experience: Always accommodating Can you confirm my aisle seat 26th April perth to London Bridget Flatman Thank you

Fantastic experience: To whom it may concern. Evette Newman (Travel Consultant, Flight Centre, Morley) has a deep and profound knowledge of matters relating to travel and I found her guidance very dependable. As a result, Evette organises travel to be as smooth and comfortable as possible. She has a pleasing personality and a very helpful nature. An asset to any organisation she works for.

Fantastic experience: We have the best experience with Courtney one of the agents at Galleria. She safe our holiday bookings the best flights, connections and accommodation to Colombia which is not easy to organise she did in less than 24hrs and we had the best holiday and flights experience. I will recommend her % if you need to book your best holiday. Thank you Again Courtney and flights Centre

Fantastic experience: Courtney was so professional and at the same time warm and friendly. She listened carefully to my travel needs, offered options then promptly sent an email with all the information discussed. A lovely experience all round!

Fantastic experience: Courtney (the manager) helped me with my booking and I could not be happier with the level of customer service provided. I had an issue with a passport and she even helped me resolve that. I would never book online again and will be using Flight Centre in future for all our holiday plans. Thank you Courtney!

Fantastic experience: Very happy services, especially staff Evette at Galleria. Definitly recommend her to anyone who needs to purchase tickets.

Fantastic experience: Very helpful staff, had Courtney help me plan my trip to Mexico around travelling with friends and different airports and everything was sorted smoothly and she even helped me squeeze in Honolulu on the way over for a bucket list trip to Jurassic park sets! Will absolutely be booking through her again.

Fantastic experience: Absolutely flawless . Courtney has been so professional, prompt and responsive in meeting all of my needs. The proficiency and flexibility to meet all of my travel requirements has made the experience a lot less stressful and has given me the reassurance as a solo traveler in my sixties, that I needed, to feel safe and secure - in exploring Europe. Courtney also ensured I was fully informed around costs and provided detailed information around some of the risks of looking at cheap online "deals". There is ongoing 24 hour support if required. Highly recommended ! Thank you

Fantastic experience: Great services. SanLing Chan gives informative and accurate advice to her clients. My story is just simple. So, "called "immigration agent messed up and betrayed my partner's visa application for ages. The application was refused. Once I was introduced to such brilliant and professional lawyers, they worked so hard for us. Just yesterday, 20th November, 2023, my partner visa 801 was granted . Thanks so much for your assistance, advice, encouragement, support, and handworking . You know exactly what you are doing in your field as immigration lawyer. God richly blessed you abundantly.. myself, my partner patience, and our little Angel WANIDA can't express our feelings into words. You deserve to be praised. ✨️ ❤️

Fantastic experience: We used Paula to book a very difficult itinerary. Paula looked at all options and came up with the perfect route and airlines taking into account our difficult requirements. Thank you Paula - we know not to look any further than you when we book our next trip :)

Negative experience: Thought I would for the first time ever use a travel agent to book flight as lesser known airlines for destination I am heading to. So far not great experience... incorrect spelling of my name on ky booking and no resolution almost a week later. I should have read all reviews. Now feel less than confidant of a hassle free booking and flight

Negative experience: Booked and paid for flight. Thought it would be easier than online booking as airlines I was not across and confidant booking online. Almost a week later and still no resolution as wrong spelling of my name. Not great experience so far Reply to owner I offered the flight centre employee my passport twice, he did not refer to. He did not ask me to confirm any information New employee who has obviously not been trained sufficiently and now adding to a traveller's stress It appears apparent from other reviews Morley Flight Centre leaves a lot to be desired

Fantastic experience: I went into Flight Centre at Galleria not knowing what to expect. I have never planned a holiday before but Evette was very helpful. She showed me different options and we found the ones that worked best for me.

Fantastic experience: Amazing dealing with this company...Catherine our travel consultant has been amazing planning our holiday highly recommend.

Negative experience: I used Flight Centre Morley to help plan a dream holiday, and i can confirm they are not equipped to assist in planning or managing a holiday. Communication is completely unsatisfactory where it took up to 3 weeks in some instances to receive responses, it is impossible to get them to pick up their phone and I had to go in-store in person to get updates at times. They make errors when locking in flights which I had to highlight to them, and they don't advocate for you as the customer if you are wronged by their supplier, due to their commercial relationships with them that you as the customer have no say in. Due to their incompetence and lack of responses, I ended up having to book half my holiday myself which defeats the purpose of going through them. Also, whilst on my holiday, they were unable to assist with issues that arose in relation to the bookings that they did do, meaning I had to spend considerable time and money during my holiday to attend to issues that they were supposed to assist with. It ended up taking substantial time after I returned from my holiday to resolve one of these issues, of which I had to go above them to their Customer Service team to get an equitable outcome that they should have sorted to begin with. Honestly, if you have an internet connection and know how to google, you are better off booking your own holiday. Going through them caused more stress than benefit. I've used other Flight Centres office locations in the past, but the Morley branch is by far the worst I've ever experienced. Will not use Flight Centre again.

Fantastic experience: We have known Paula Jordan for many years and she has helped us plan many trips. Paula has always given us excellent service and is very efficient and professional. Thanks Paula ✈️

Negative experience: Lots of positive reviews for"Paula" Although the actual processing of my travel arrangements were ok, follow up was virtually non existent. Emails are left unanswered and don't bother to phone as the phone is never answered and their mail box is always full!! One has to front up to have service. I have sent email asking for help to select my seats for my forthcoming trip but so far no acknowledgement of email. Very disappointing .

Fantastic experience: This was my first time using a travel agent and Paula was outstanding. She made the process easy and was able to suggest options that we couldn’t find ourselves online. Excellent communication especially in a crazy year for the industry when everyone wants to resume travelling! Thank you Paula.

Fantastic experience: I can't thank Paula enough with assisting me with booking an emergency flight for me and my family to travel from Queensland to Perth. Paula went above and beyond on her day off to make sure we got on the flight. Paula even called us the next day to make sure we arrived ok .I would highly recommended anyone to book with Paula she is super professional and compassionate

Fantastic experience: Paula was so helpful and on the ball. She kept us updated with our flight delays with Air Canada and even spent 3 hours on the phone trying to get us information. She answered our emails promptly and nothing was to much trouble. I will definitely ask to see her next time we travel.

Positive experience: Was very busy with extended queueing to get to speak to someone. We were told to make an appointment by email. It took 2 weeks for someone to email back. The person we finally met with was friendly and helpful but tasks were not completed well. We had to chase up plane flight details and there was a mess up with payment of one of the hotels when we reached our destination.

Fantastic experience: A pleasure to deal with Paula at the Morley Galleria branch, excellent trouble free outcomes from a somewhat complex group booking. Look forward to doing it all again.........

Fantastic experience: We can not recommend Paula highly enough..Paula has looked after our travel arrangements for over 30 years , Paula is very very attentive to our requirements and so helpful with suggestions to help us have fantastic holidays everytime. We wish we could give a 6 star review. Tim and Josie

Positive experience: Another great customer service by Catherine Barrettt. She was very helpful and understanding of my preference regarding flight to Manila... very thankful.

Negative experience: Unfortunately we have had nothing but issues with flight centre at Morely. They are impossible to contact, both via email and phone. Trying to organise a refund, with the money apparently been sitting in their system for more than 1 month, with no luck. I have a young toddler and am currently pregnant and since moving SOR it takes close to an hour to travel to the Morley store (as it can’t be sorted at my local store apparently). I have been given numerous contacts/emails on the times I have taken leave from work to travel up to the store and promised it would be followed up and a fortnight later, the contacts no longer work there. I’m starting to think they have just pocketed our money for themselves!

Positive experience: I’m extremely happy with Natasha’s work on my bookings to Disney Orlando & Fiji for our family

Fantastic experience: Tash Sherriffs has been exceptional. She’s looked after me and my family for many years I can’t thank her enough.

Positive experience: I have been dealing with Tash for the last 2 months and have been very satisfied. She has guided me when I have been clueless as to where what and how to go about booking for my trip. I had to postpone my trip and Tash has been very accommodating. Still going on my trip and will on deal with Tash Sherriffs from Flight Centre Galleria. Very knowledgeable.

Fantastic experience: so glad to come across Paula. She not only organised flights and accommodation for us .......but also contacted Virgin airlines to redeem unused credits due to covid lockdowns. i had previously spent hours researching accom , and got very confused .....She made everything easy. Thank you Paula

Fantastic experience: Tash Sherriffs was brilliant, a multi trip arranged without fuss. Thanks

Fantastic experience: Paula has been amazing she has catered for every request that we have made, her knowledge is amazing and she is very thorough. Thanks so much for your help. We highly recommend that you make your travel plans with Paula for peace of mind

Fantastic experience: Paula has organised flights and train journeys for me on two occasions. I have found her to be knowledgeable and efficient. Her communication was excellent. She is always personable and I have great confidence in her.

Fantastic experience: Thanks for all your help Natasha much appreciated

Fantastic experience: I just want say Big Thank you to TASH for excellent service where we got our flights sorted out in very short time. Thank you very much Silvester.

Fantastic experience: Thank you Natasha (Tash) at Galleria Flight Centre for organising a family holiday to Mauritius. Everything went smoothly from our flights, hotel booking, airport pickup and return. Not the first time that i have used Natasha and every time have found her to go well above the norm. Thank you Natasha and Fight Centre for your care

Negative experience: Could not give me the flights that they quoted or on their website booking page. Evette was wonderful but Isaac was very uncooperative.

Fantastic experience: Thank you very much Paula for making our holiday booking experience so seamless. Your knowledge and feedback was appreciated and any changes we required were completed promptly. It has been such a nice experience dealing with you .

Fantastic experience: Iv have been dealing with Evette from Flight Center Morley and she has been fantastic.. She is so efficient and extremely pleasant and friendly to deal with and extremely prompt with responding to emails . Highly recommend.

Negative experience: We went to Morley yesterday we were waiting, after the other customer, the girls there so rude, and no one asking if we need help, but I went asked, if any anyone can help, but she wasnt very happy maybe because, I disturbing her frim mobile, and the othere woman after help talking that long with otheres , when finished, we were standing in front of her, din't even say anything, she back to her seat, din't even hlook at us and have an eye contact, the rudeness ever we had experience ini Australia or at Flight Center. We want to book tickets bussiness class. Because busy, so I said to the girl there oh, I can just go online? And she said yes!. My friend said go to Webjet, but I never book online before. My husband was so upsets, I have to calm him down when we were out side. That was the rudeness ever we had first experience in Flight Center and anywhere in the world.

Fantastic experience: Courtney at Flight Centre Morley has been excellent at helping me with my holiday. She has helped me to book the trip of a lifetime and she has brilliant customer service! Would defintely reccomend!

Negative experience: Can’t even contact them anymore.

Positive experience: Flight Centre Morley. Catherine, thank you for all the help with setting up our flights and holiday. You were so professional and patient, when sorting problems that arose. I would never have been able to fix some of the problems that were not of our or your making, on my own.

Fantastic experience: Thank you so much Paula! It has been such a nice experience dealing with you and with no headaches! We got the airlines we wanted to travel with instead of being told no we can’t and being told what option we had to take. We had the dates we wanted to travel and all my emails were answered by Paula with no waiting for a reply! So nice having some great good old customer service! Like it should be when visiting a travel agent! Looking forward to our trip and letting you know all about it!!

Negative experience: Have been using flight centre for both domestic and international business bookings for 14 years. Recently I used FC Morley and without doubt this has been the worst experience. Disorganised, understaffed, disinterested service.

Negative experience: Been trying to sort out a issue with our contiki booking something to do with the deposit on flight centres end. I’ve tried calling several times and no one picks up and the mail box is full! Contiki has been very helpful and is trying to contact them as well. Rubbish service!

Negative experience: I'd never been outside of Australia and wanted to go to Thailand so Courtney Wright sent me to Patong assuming I was a party boy. Patong is a crazy place and I would have preferred somewhere quieter in Thailand. She also had Hotel Check Out set as 10AM on my Itinerary and I missed my flight because of it. No refund was given for the return flights I missed, not even partial. I would rate zero stars if I could. Next time I will be booking my trips online with the airlines and hotels myself.

Fantastic experience: Really lovely guy and very helpful

Positive experience: It was a unbooked visit for assistance at the Kalamunda Store. The lady was friendly, helpful and well imformed. She could have just told us to make an appointment, but gave her time generously and patience. She was thorough in checking and confirming our follow on baggage weight limit was maintained between flight transfers. Something Qantas is notorious for pulling this stunt to make money out of poor unsuspecting tourists. More recently, we did visit the Morley Store with a question regarding our trip and were not appreciated at all and felt fobbed off.

Negative experience: I called a couple of times, both times it rang out and then went to a message bank that was full! Perhaps a local/valid and responsive number would be much better than a 1300 one that does not do it's job!

Negative experience: I have one regret only that I didn't check the reviews before taking my dad to book flight to Africa with this branch. Initial appointment the agent Siobhan, was lovely and outgoing.... We booked flights to Uganda return for my dad and paid additional $155 for Visa to be sorted via Flight centre as well because we were advised they can do that for us. We usually go through independant agency. But she convinced us they do it and have been doing it successfully for other customers. Fast forward a week before my dad leaves the visa comes back with only 2 months stay when we had requested for 3 months. My dad goes back to the store and was told to come back tomorrow and that tomorrow extended to second day before his departure. We go to the store only to be addressed with I am sorry we can't do anything now it was not our decision and we can't assist anymore. Ofcourse we were frustrated and demanded we speak to her senior only to be faced with the same arrogant attitude the staff member had and even threatens to call security on us. There was no accountability from the staff or the team leader regarding what had happened and customer service was definitely not a priority for them either. I will be reaching out to the ombudsmen on Monday to have this issue addressed with this store. Please check the reviews before going there.

Negative experience: There was no direction in the store just a bunch or people randomly sitting around, you’ve got the ladies looking at you, yet don’t care to ask if you need help, I thought at first they seemed nice when overhearing them on the phone and when they put the phone down they returned their stoic diminuir, and finally asked me what I needed and seemed annoyed so I don’t necessarily recommend coming here

Negative experience: Still having problems with this place.trying to contact them by phone and email is a joke. Never ever answer it or get a response. I got to say this is the dodgiest place in Morley and that says alot. We paid extra for a flexible ticket and they still want almost 1000$ to change it when they made sure it would be around 200$ when asking for extra money. Olivia dodgy, Courtney dodgy the list goes on. Dodgy dodgy dodgy. I wish I never have to see the sight of this place again

Negative experience: in this center they do not consider it necessary to answer calls and e-mails. I absolutely do not recommend dealing with them.

Negative experience: I had a terrible experience as I was told that my flight from Singapore to Chiang mai would be fixed by the time I got there. However the check-in lady said that I was not booked on the flight. Luckily there were 20 of us going and my friend said that it had been paid for. She suggested that I could pay again and get a later flight. I said why couldn't I get on this one. She said it was fully booked. My friend said we had all booked on this flight. She suggested we go to Thai airways upstairs. We only had an hour before the next flight. I was nearly in tears. I had to take a ticket and wait. We saw a man this time. He didn't really say anything, but eventually said I was on the flight. I had the presents of mind to ask about the return flight. He said I wasn't on that either. After more phoning he gave me a paper with it all on. Once again on the return flight the check-in lady was on the phone I asked what was wrong. She said there was a seat,but no name. I got on it. I sent a complaint form to flight centre explaining what happened and pressed submit. I've received nothing from them. On returning I delivered a typed up letter saying the same thing. Again nothing it's impossible to try and ring them as they never answer. One has to wait 40 minutes to speak to anyone. It seems like as soon as they've got your money they couldn't care less I'm 76 years old and this caused me so much stress thinking I would be stranded in Bangkok on my own.

Fantastic experience: Excellent Customer service

Positive experience: Ms Olivia Haynes is a super helper, flights tickets all done in 30 minutes for three people… will comeback to see her for next trip.

Negative experience: I booked a snow trip with Isaac and when going through the trip with him, told him I didn’t need rental equipment. I get the quote and no mention of rental equipment so booked and paid for the trip. A few days before leaving I’m sent the itinerary which includes rental equipment so I get in touch with Isaac to get that refunded only to be told it’s part of the package and it can’t be refunded. I’ve since found out it can be removed and it shouldn’t Have been booked with the rental equipment in the first place. More than 3 weeks later and still haven’t had an any resolution from flight center or any offer to make it right. They just stop responding to emails. If you don’t want to be ripped off don’t use this flight center or flight center in general.

Negative experience: My partner waited patiently for service but did not get any. A staff member was chatting away to a co worker so I politely ask if we could have a brochure. She was very rude and aggressive when My partner wasn't sure what he wanted. If she was on break or wasn't the correct person to help as a simple take a seat and such n such will help soon would have been fine. We are planning a world trip and won't be Using flight center.

Fantastic experience: pretty good no problem booking

Negative experience: We went to flight centre morley last year we didn't get our plane ticket until the the day before we had to leave even then I had to chase them up about it Then on Saturday I went to book tickets to alice springs and other customers were booking overseas Flight centre were very nice to those people but when I said we were going to Alice spring the look on girls face she didn't really want to help us and was very rude so I won't be going back to flight center morley

Fantastic experience: Had great service from Natasha today. I was very stressed about some upcoming travel plans, she had great advice and sorted everything out for me. Thanks so much Natasha :)

Negative experience: We were booking a huge trip / promised a email — no contact / bad attitude from the girl - Natasha I think - we will never use flight centre again ! So rude and eye rolling - sorry our trip was worth 10,000 - get staff who care and also respond

Negative experience: Worst experience we ever had with any of the store here in Australia. We booked a hotel room through them and they charged us but didn’t pay to the hotel and we have to pay again when we reached there and they said we didn’t receive your payment. That was so shocking for us. We have to pay twice for room. Now we’re regretting why we went there , worst decision of my life booking room through flight centre. Wouldn’t reveal anyone there ever.

Negative experience: Very bad experience

Negative experience: For six months, we have been trying to resolve the refund from the cancelled flight. I tried contacting the travel agent and head office in writing as walking in and phoning has not given the desired result. I am still waiting for a written response before raising this issue with consumer's protection. To be fair, their automated email response at least advised that they are very busy and will respond in 21 days. Will not recommend using them at all. UPDATE: I managed to resolve the issue after engaging the customer service centre.