Flight Centre

Fantastic experience: Thanks Natalia for organising our holiday to Japan with Collette. We had a great time and all the arrangements went smoothly. Ian and Jocelyn

Fantastic experience: Just returned from my UK holiday booked by Natalya at FC Burwood..thankyou so much Natalya for making sure everything went smoothly..helping me with my travel insurance and follow up emails..I had a wonderful holiday and will definitely see you whenever I travel again

Fantastic experience: Always helpful, great advice. Will keep using Flight Centre for international travels.

Fantastic experience: A big thank you to Natalya to helped us in booking our Fiji holiday! Booking was quick and easy and we very much appreciated her guidance in selecting our resort.

Negative experience: They are rude and bad service don’t go here they got no manners . How they stare at u so rude. She will answer the phone while she has u seated . Just bad biz

Negative experience: Just avoid. Terrible

Fantastic experience: Mel helped us with our holiday, she was patient with all our questions and put in a lot of effort. She was a delight and we highly recommend going to her to book your holiday

Negative experience: I presented just before 5pm to discuss booking a trip overseas. I had simply wanted to start the conversation and prepared a possible itinerary to leave with them that we could discuss further at a later time when they had time to put some improvements together. There were two agents available, and apparently they didn’t feel they had time for a conversation. Instead of apologising and offering to help me find a time to make an appointment she refused to see me and made me feel ridiculous for showing up, then she questioned why I would need brochures when I asked for some. I have taken my business elsewhere because of the reception I received, which is disappointing. All the attendant had to do was apologise and ask if she could help me make an appointment on another day.

Fantastic experience: Couldn't recommend Natalya any higher. Great service from start to finish.

Fantastic experience: It was a wonderful service very professional I recommended to anybody

Fantastic experience: We recently went to the Flight Centre in Burwood to book our flights to Vegas. Natalya was incredibly helpful and knowledgeable, making sure we found the best deal that fit our itinerary. She looked into our insurance coverage and made sure we understood the flight requirements and visa details. Overall, the experience was smooth and stress-free.

Fantastic experience: The customer service is very good. There’s a level of feeling protected and covered for any mishaps or things that may go wrong when travelling overseas, especially to countries visited for the first time.

Fantastic experience: Many thanks again Natalya! We went in to book for our holiday for Hawaii last Saturday. It is our first international trip for the three of us so you can imagine how nervous we were booking a trip online so we wanted to ask as many questions and book in person. Natalya’s personalised service was different to anyone else’s, she was honest, explained her experiences and took all our questions. This in turn ensured we were not as nervous, understood all we needed to set our trip to success.. even finding a great deal during Christmas time! Thank you Natalya, often customers only take the time to place a review when they are upset but I thought I would ensure I took the time to acknowledge your outstanding service as that is important as well. See you all again soon! Danielle

Fantastic experience: Natalya, helped planned a great trip to England and Europe. She managed to get everything we wanted organised from flights, accommodation an our European tour. Wonderful service, thanks Natalya

Fantastic experience: Amy was really helpful and very helpful to organise our holiday

Fantastic experience: My wife and I couldn’t thank Bec and Kim enough for their help with planning our honeymoon across Europe and Dubai. Bec and Kim were extremely efficient, and organised everything from Hotels, Flights, Experiences and even transfers (ferries and train tickets). Our hotels were high quality and all for an extremely reasonable price. Friends were surprised at the prices we paid for the places we stayed at. A special shoutout to Bec who was a lifesaver when we were in Dubai. There was a mix up with our booking at the hotel and our booking was cancelled. After failing to contact Flight Centres international number, an email to Bec proved to be the saving grace. She was onto the situation instantly, even on her day off from work, keeping in contact with me via WhatsApp and following up with the hotel to ensure that we had no issue with our stay. My wife and I cannot thank Bec and Kim enough for their amazing planning.

Fantastic experience: I had a really smooth and easy time booking my latest trip to Europe. Nat was extremely helpful and even followed up with me while I was on my trip to inform me of a flight delay which was so nice! Great service and guidance!! Thank you!

Fantastic experience: The Asian consultant I had was extremely very rude, unprofessional and not helpful at all . Even the friend I came with witnessed everything and he lost interest in booking with you guys . Imagine spending $4,000 dollars for your flights . Bringing good profits for the flight centre agency and you have someone like her representing flight centre , you lost a good customer . And the worse part not even getting my tickets and my tour schedule emailed to me. And no apology from the manager kim to sort out this consultant with attitude problems, I literally had to ring other flight centre agencies for help . !! But I can say that Cheyenne and Dina are really good and very helpful !

Fantastic experience: Thank you to Y Nam Phan from Burwood flight centre for sorting out our flıght changers number of times due to health ıssues . You have been an amazing and caring person to deal with. Also caring to ask about my husband’s health issues.

Fantastic experience: Nat planned a great trip for us to Port Douglas. She managed to get everything we wanted organised from flights, accommodation,transfers and a wonderful trip out to the Great Barrier Reef. Wonderful service, thanks Nat.

Fantastic experience: Y Nam was efficient and very easy to deal with.5 Stars.

Fantastic experience: Cheyenne went above and beyond with amazing and understanding customer service. She listened to specific needs in particular with mobility issues for a mature aged customer. Cheyenne even contacted airlines to check that our needs could be met. Thank you for reassuring us in a time of need.

Fantastic experience: We went to Natalya Colacicco for assistance with flights and found her to be incredibly pleasant and efficient when discussing our travel plans. Natalya was helpful & patient with us. We would recommend her to others looking for travel guidance. Thanks for all your effort, Natalya!

Fantastic experience: Flight Center consulting travel guide Excellent Thank. I can finish safely confidently travel. Thats about all Flight Centers organized. Thanks again. Burwood Center Melissa cha ♥️

Fantastic experience: Cheyenne was incredibly helpful with our booking. She arranged an alternative deal for us after the original deal we were looking at had sold out and had great recommendations for what to do around our booking. She personally recommended attractions and restaurants that we should visit that were very much to our taste. She got us the best deal possible and was nothing but professional and personable. I’d recommend her to organise the logistics of an upcoming trip any day.

Fantastic experience: We recently booked our trip with Natalya at Flight Centre Burwood and she made the process very enjoyable and easy! She was able to book the exact days and times we were wanting for our flights and we were able to have a laugh and chat as well as it all being very professional! Will definitely be booking our next trip with Natalya again!

Fantastic experience: My family and I have used the Burwood team several times over the last few years and have always had a great experience with the staff helping to organise fantastic holidays. I want to personally shout out to Natalya for going absolutely above and beyond for my most recent holiday. She organised last minute changes to flights and accommodation while I was overseas with limited communication, turning what would have been an incredibly stressful holiday into a relaxing and much needed vacation. Thank you also to Dina and John for their help with the change of holiday plans too. The compassion showed by Nat is rare and I am genuinely grateful. Definitely recommend booking with Nat or anyone else in the Burwood team.

Fantastic experience: My go to organise my travel so knowledgeable

Fantastic experience: Natalya provided geat service with a smile. Always very professional and helpful. Nothing seemed to be a problem. Even when we decided to book last minute transfers for our trip. I highly recommend booking your next trip with Natalya.

Negative experience: Very much disappointed with the service, the store closing time was 5.30 pm, and we walked in around 5.10 pm, the gate barriers were kept so that no one could walk in, and we were standing there to trying to know if they were open or closed, but even though the staff saw us, they chose to ignore and didn't even bother to say they were closed (the website, google and the board says they are open till 5.30). There were 4 staff and only one of them was serving a customer who was already inside, but the other 3 didn't bother to say they were not ready to serve, or they were busy. All three of them saw us waiting to talk to them but still were rude, as if we were there to get their services for free. We were looking to book flights from Syd to Toronto for 4 passengers (itinerary costing around ~12k) but with their rude behaviour, decided not to even try out any other flight centre branches, their website or the app. I just booked in the flights directly from the airlines and it was all smooth and flawless. Will never go back to Flight centre or would never recommend it to any of my colleagues / friends. Its not about serving the customers, but basic courtesy to tell if they were still open or closed .

Fantastic experience: My experience was great from start to completion and my trip was fantastic my agent Matt was great, gave great advice and service! Would recommend

Fantastic experience: Matthew was my consultant what a great experience he is definately 5 star service will recommend him to all my family and friends. Thank you

Fantastic experience: Florencia Carol was fantastic to deal with and was always going out of her way to assist me. Highly recommend.

Fantastic experience: Cheyenne is such a professional travel consultant. Booked our flight in no time with questions all answered, without any doubt. Highly recommend her services.

Fantastic experience: Dina made booking my flights a breeze! She was efficient and friendly throughout the process. I'm grateful for her assistance. Thanks, Dina!

Fantastic experience: Dina provided exceptional service in booking my flights. She was incredibly helpful throughout the entire process, ensuring I had all the information I needed and offering valuable insights. Her professionalism and attention to detail made the experience seamless and stress-free. I highly recommend Dina for anyone needing assistance with travel arrangements. Looking forward to future bookings.

Positive experience: Matt was very helpful . I am not a seasoned traveller and needed a lot if extra explanation and help

Negative experience: Very disappointed with service @ Burwood store. 5 staff on floor (all without customers) busy on computers. Finally young chap in lunch room was asked to look after me. Totally not interested in helping me plan & book holiday. Only offered 1 flight option, only when I asked about other airlines did he find one @ much cheaper price. When I asked about connecting flights, he said I would have to do those myself. Decided not to waste anymore time with useless staff & left.

Fantastic experience: Highly recommend booking with Natalie. Recently travelled overseas for the first time a she made sure all my booking reservations were correct from flights to accommodation. It was a bit pricey but totally worth it considering I travelled to the other side of the world everything worked out well. Thanks Nat! Will be booking my next adventure with you again. Very happy customer.

Negative experience: Never came back to me for a quote despite mentioning it will be sent in the next 24 hours. Booked direct with airline instead and it was way cheaper than quoted verbally. You're out of your game Flightcentre, you should hold on to the clients who want to book with you, it's a tough market out there.

Positive experience: The main issue with flight centre is after closing some or most of their stores, it's hard to find time to go into an actual store, and it takes such a long time waiting to connect when calling on the phone. Even if your willing to wait to leave a message, the message is full and won't accept to take your message. Currently waiting on a quote for a family getaway and hope to get a decent package.

Fantastic experience: We had a great experience with Flight Centre Burwood, thanks to Kim Sue, who was so patient, optimistic and very helpful with our complicated itinerary. We can highly recommend her.

Negative experience: Worst experience. They doesn’t even know how to treat with the customer.

Fantastic experience: As first time travellers, my fiancé and I could not have fallen in the hands of someone more experienced or skilled than Senior Consultant, Florencia! Not only was she super helpful while she arranged and organised our flights, accomodation, activities and transfers for our honeymoon but she was also extremely reassuring and patient with us. After receiving so many referrals to deal with Florencia, from family and friends, I can confirm how professional, committed, and outstanding her work ethic and passion for her role truly is. She was so considerate and determined in ensuring that she could achieve the honeymoon of our dreams which I can confidently say she has. I cannot emphasise how helpful she was throughout the entire process and my fiancé and I definitely cannot wait to be back to arrange our future travels with her again!!

Fantastic experience: Natalya was fantastic. We booked last minute flights & she was super helpful & made it so easy. She's also an excellent communicator. Will come back again for next trip.

Fantastic experience: I really love my experience with Kim the manager. I came to her after I got screwed over by another agency in the city that’s meant to be “highly rated” they quoted me almost triple of what my budget was and would not disclose the commission fee (the fee when I went online and did my calculations it turned out to be 50%). I showed Kim and she assured me she would work with me to book transfers, hotels and tours. My flights were already booked by the city agency. Kim was honest, easy to work with and I had no issues with my Trip to Italy, Turkey, Jordan and Dubai. Everything went smoothly and she was very helpful whilst I was on my travels. I recommend seeing him as she explains everything to you and works with your budget. She also checks reviews of hotels, tours and transfers. Strongly advise booking an appointment in advance as she is busy and is one of the best workers you will find in branches like this. Honestly flight centre should feel lucky they have her as a manager because I honestly found it so hard to find a decent agency.

Fantastic experience: Great customer service from Natalya! Very efficient and friendly. Fantastic!!

Negative experience: Just plain rude I first called to discuss two holidays one in February another later on that I seen advertised on their website - I was told availability was at 3pm but I wouldn’t be able to speak about the second trip due to the time of departure and it wouldn’t be on their system - no problems. I arrive at the shopping centre 20 mins early we walked in a guy was sitting at the front desk ( this was the 16/12/23) playing on his phone. We asked him if he was able to help he kind of brushed us off and I stated we had an appointment coming up would we be able to do it now he said what was it for - I stated that on the phone what I was looking for - he said yeah that was me - I guess I could see you now in a huff - made to feel very unwelcome we said we will just come back at the time - considering the customer service we go see another travel agency as there are many more that are willing to sell 2 holidays in one transactions

Fantastic experience: Nat provided excellent customer service to assist with a booking for a last minute flight. Highly recommended and thanks again.

Fantastic experience: Very professional and helpful! Staff member- Rebecca helped to plan our trip to Port Douglas, which included flights, accommodation and car hire. Everything was perfect and straightforward. Highly recommend using Flight centre!

Fantastic experience: My sister and I went in to arrange a last minute holiday and were so fortunate to fall in the hands of Senior Consultant Charmaine Abbott. She was a life saver - literally! Not only a funny and optimistic person, Charmaine is highly skilled and quick to solve problems, providing the most cost-efficient and convenient outcome. Flight Centre needs more people like her to run the show ! Thanks Charmaine Kinds Regards Paula and Margaret - thanks for getting us to the right airport!

Fantastic experience: Amazing communication and great customer service from Natalya. Will definitely use het again in the future. Made booking our trip very easy

Fantastic experience: Thrilled to share my fantastic experience with Burwood Flight Centre! The staff's commitment, even on Sundays, is truly commendable (who wants to work on weekends, right? Thank you!). Navigating the complexities of finding affordable tickets can be daunting, but Flight Centre made it a breeze. If you value your time, look no further—find your destination and let them secure the best deals. They're the ultimate go-to solution.

Fantastic experience: Matt N. is a SUPERstar. He is attentive, lively and was super helpful. We had many flights to book and he was patient, communicated well and very motivated. We would love to deal with Matt for all our future flights. What an asset to Flight Centre. Thanks Matt!

Fantastic experience: Went into flight centre and saw Matt, he was very helpful, friendly, efficient and also very patient especially if you’re an indecisive customer as myself. I would definitely recommend him, as he went out of his way to find the best deal for our family holiday.

Fantastic experience: Natalya was amazing at advising and recommending a trip that suited my request! Very professional and prioritised the satisfaction of her customers. I look forward to organising many more holiday’s with her assistance!

Negative experience: I show up for an appointment and the consultant wasnt there. Who "steps out" before an appointment?

Fantastic experience: Charmaine Abbott Flight Centre Staff Burwood - excellent!!! "Just a quick note to say thank you so much for all you did to make sure this memorable trip went without a hitch! It was so reassuring to know you were at the end of the line if advice was needed - this made a huge difference to our peace of mind during the almost eight weeks we were away. The Trafalgar Tour and the Viking Tour were both excellent, and we enjoyed all that they had to offer; the two short flights (Bologna/Heathrow and Heathrow/Prague) went without a hitch. So, thanks again, and if we ever decide to embark on something as ambitious as the long trip, you’ll be our first port of call!!! Chris and Yvonne Molloy, November 2023"

Negative experience: John is extremely rude and has hung up on me after messing up a tour while overseas worth almost $2,000 and refusing to pay us back. Their solution was to get the refund from the supplier who is no longer available and without that they cannot refund us and won’t pay us themsleves. They have now ripped us off $2,000 and will not pay. Avoid at all costs, now I will Have to chase up with the ACCC and fair training. Ridiculous customer service.

Positive experience: I had a great experience with the help John Frankland at Burwood Westfield. He went out of his way to make me happy with my booking.

Fantastic experience: Florencia is one of the best I’ve dealt with over the years. Great service and great conversations

Negative experience: Most useless staff i have ever meet. All just sitting behind their desks doing nothing. Ask you want you want and as soon as you say you want to book a cruise trip, all there faces fall and so sorry we too busy to help. Worst service and people i have ever mee. NEVER go to a flight centre again

Negative experience: Worst customer service from Dina. Called on Friday 6th 2023 as a return customer to flight centre. Rude attitude, No follow up, had incorrect date and told me you can see it’s been long day. If you have recording of the phone for training purposes please go listen to it. That is exactly what you said. Rather than telling me I don’t say that to my customers.. If you don’t want the business please pass to someone else who does. Till today been a whole week and still no follow up calls, no email. I called back myself today to give the centre another go because I am local in same time to file a complaint. Then Dina rings me back only because I made a complaint? Saying I asked her not to email me ??? and she did try to call me back on Friday and it went vm. Can you not leave a vm ? Because I didn’t get vm or missed calls. Probably because you didn’t call at all? Proof of call? I asked to call me if you have offers or updates to different flight. I did not say don’t email me ? Do you remember me confirming you my email address in my profile ? I said same thing to your colleague John today and he understood without any issues. Or at least you call me back next working day to update ? A week now and no calls at all or no email. I am glad I am dealing with another agent John who is interested in the enquiry. His quick and straight on case. Calls me back in 5-10 without any issues. Is it that hard to make a follow up call or email? Instead of apologising to customer. She insist saying she done nothing wrong and give more excuses .. when I call back she greets me with a YEA? I know this is your number. Hello? Please have a manager call me back. Thank you

Negative experience: The WORST service. I rang 3 days in a row to enquire a quote for travel insurance and each time I spoke to them they advised someone would call me back that same day with the quote. Disgusted!

Negative experience: Guy seems annoyed that we came in. Store was empty by the way.

Fantastic experience: I had an amazing experience with Cheyenne! She was incredibly attentive and knowledgeable from the moment I reached out to her. She listened to all my travel preferences and crafted the perfect itinerary for my vacation. Her attention to detail was impressive, and she took care of everything from booking flights to arranging accommodations and even suggesting fantastic local activities. I felt like I had a personal travel concierge throughout the entire process. The trip went off without a hitch, and I couldn't have been happier with the seamless travel arrangements. I highly recommend her to anyone looking for a stress-free and unforgettable travel experience. Thank you for making my vacation truly relaxing and stress-free! George P

Fantastic experience: Cheyenne was a fantastic agent to deal with and got me to my destination on the most affordable price to redeem my gift voucher. She also followed up to let me know of delays to my scheduled flight. Great service.

Negative experience: I had a terrible experience with Flight Centre travel agent today . The manager's behavior was shockingly rude and disrespectful. Despite making an appointment over the phone, he refused to accommodate my request and claimed they were "too busy" to assist me with my travel plans, even though I needed to travel in just one week. This level of unprofessionalism is simply unacceptable. He was not even prepared to listen or offer suggestions as I had requested. Congratulations guys I'll be taking my $40000 booking elsewhere- maybe best and less travel located just outside the mall. Suggest all other potential travelers do the same REPLY TO THE RESPONCE: your responce does not justify the rudness and attitude of the staff. it has nothing to do with "high demand" and post covid travel this is just basic custumer service. that you cannot adhere to.

Negative experience: My experience echos that of many others it seems. I visited on a Sunday, wishing to discuss options for a two family SE Asia holiday to celebrate a couple of significant birthdays. There were two consultants helping others when I arrived with one person in front of me. The person in front waited about 5 and was welcomed through. I spent the next 15 minutes watching the other young consultant chatting to a 'customer', but it was obviously just a friend. To be fair they may have been organising a trip as well as catching up, but chit chatting away discussing non travel related matters while I've been waiting for some time is not the pinnacle of customer service. When they eventually stood, hugged and chatted some more about if the 'customer' was working today or not etc., the consultant came over to me and asked how she could help. Still standing, I described the situation, 2 families, holiday, somewhere in SE Asia or possibly the Pacific, wondering about any good package deals they may be aware of (not a crazy question, given it's their freaking' job). Sorry, can't help you, slight paraphrase but very close to the response, "There are hundreds of specials and deals, I can't possibly be expected to remember them all. Please decide where you want to go before you come in here and waste my time. Have you visited our website?" I briefly protested, mentioning this is actually her role and the reason for Flight Centre's existence. Why should I be doing all the heavy lifting? Imagine going to a doctor with some malady and being told, "There are thousands of diseases, I can't possibly help you narrow down which one it is. Please google your symptoms and come back to me when you at least have an idea of the type of problem you have." Flight Centre nearly went under during the pandemic, they received almost $250 million dollars in 20/21 of my hard earned tax. FOR FEEE, NO STRINGS ATTACHED. Now they find themselves in a position where demand outstrips supply and they don't even need to try to get our business or provide any form of customer service. They will never receive another cent from me, I travel a bit more than the average person, around 75 flights a year. Rest assured FC won't be helping me with any future travel plans.

Negative experience: Mediocre service - very reactive and not proactive. The consultant did not send me the itinerary after I paid, instead I had to email him a few days later to ask for it. He also did not mention anything about getting mandatory visa upon arrival for Vietnam. I asked for advice and they directed me to a visa website. I ended paying for a visa ($97 AUD) when it seemed like I didn't have to as I was transiting through Ho Chi Minh City and back to Sydney. In fact, the service attendant at the airport was quite surprised when I presented them with the visa. It seems Flight Centre are far from experts in this matter of visas and I WOULD NOT trust them for visa advice. Otherwise, they are fine and are able to assist me in booking flights

Fantastic experience: We dropped in to Burwood Flightcentre and were seen almost straight away. Cheyenne was professional, knowledgeable, charming and efficient. She arranged flights, car hire and travel insurance for our Tasmanian trip efficiently and always with a smile. It was a delight to be served by someone who loves their job and is excellent at it.

Negative experience: I recently had the misfortune of dealing with Flight Centre Burwood, and it was one of the worst experiences I've ever had with a travel agency. The complete lack of service and the abhorrent behavior of their staff left me deeply disappointed and frustrated. We spoke with one of the 'senior consultants'. We made an appointment to see her to go through some accommodation options for a family holiday. She made us wait 15 minutes while she dealt with a client on the phone which we were very understanding with. The hotels that we originally discussed were unavailable which again was fine. Instead of looking at other options and finding other accommodation she suggested changing the dates. She was incompetent and slow on the computer switching between tabs and having difficulty putting the details into the website. While discussing the new dates and accommodation options we realised that the date did not work for us. She then responded with her hands on her head "you have just wasted an hour and a half of my time" and refused to look at anything else for us. We were told to decide on dates before returning even though we had already told her the date we wanted and was flexible with accommodation. She was the one that wasted our time. Absolutely shocked flight centre has not done anything about the burwood branch after reading all of these reviews. Will never go to flight centre Burwood ever again. Don't waste your time. It's worth your time going to flight centre in Birkenhead they are amazing.

Fantastic experience: My experience with Flight Centre Burwood was excellent. The staff were knowledgeable and professional. I had to book a number of flights to Spain, within Spain and to Portugal and everything went perfectly well. From choice of Airline to flight schedules both to and from Spain, everything went smoothly. I would highly recommend Flight Centre to any travelers.

Negative experience: Such a poor customer service and the staffs were unattentive. Not welcoming at all.

Fantastic experience: After some terrible experiences with other agents, we were extremely grateful for the excellent service and welcome we received from Cheyenne and other staff at Burwood Flight Centre. Cheyenne is conscientious and helpful, always returning emails and following through. Her enthusiasm for her work shines through and we honestly couldn't have made all the last minute arrangements we needed without her help. I would not hesitate to come see her again for any travel needs. Thank you Cheyenne!

Positive experience: I called numerous stores which each having over 20 minutes wait time, then it just cuts out. I then attended the store and they were very unhelpful and couldn’t find what I wanted. I went home, googled what I wanted and found prices for my trip plus much more. Definitely worth doing it yourself.

Fantastic experience: Absolutely fantastic. Charmaine was absolutely fantastic n friendly and booked ny air ticket to Papua New Guinea. Shecalso booked Hotel Hilton for me...It was an amazing flight up in the sky.....Will be returning back to Port Morseby again

Fantastic experience: Made an appointment to see someone in the Burwood store to help me plan a USA trip for my mum, myself and 2 other family members. I was appointed Florencia whom I was told was experienced with USA trips. Florencia certainly did have the knowledge and patience when providing me a quote and was able to do at an amazing price. She spent an extended period of time with me working through each state we wanted to visit and made it happen within the budget we needed. Her professionalism was outstanding and went above and beyond to make this trip a reality for my mother. I am looking forward to booking my next holiday through Florencia...

Negative experience: PLEASE TAKE MY ADVICE AND DO NOT USE THIS PLACE Completely ruined my Birthday trip. They incorrectly booked my hotel as the wrong date and I don’t know where to go. Currently sitting in hotel lobby without a room and hotel says FLC booked for the incorrect month I cannot reach anyone despite trying 3 different phone numbers Ridiculous, they should close down

Negative experience: I had to book a New Zealand trip for next month and walked in hoping someone could help me. Very disappointed in their customer service. I was told by a staff that I had to wait 5 days for an appointment. I approached someone else and got an appointment the very next day, only to receive a call in the morning saying the system was down and was asked not to come in unless I receive a call from them. No calls were received by the end of the day and no apologies given. I called later to check the status of their system and was told that someone will contact me when they’re free and never received a call. I walked past their office after work to see that they were providing service to customers. I went to the flight centre in Blacktown and received the best service. I will not be recommending Flight centre in Burwood to anyone after receiving bad customer service from not just one, but multiple staff.

Fantastic experience: Dina at flight centre was fantastic help. With a high level of knowledge and expertise in prime locations to visit New York during Christmas she made the planning of the trip seamless and enjoyable. Excited to visit! Thank you Dina and flight centre Burwood

Positive experience: Staff were friendly, patient and professional. Unfortunately, we weren't able to sort something out for my request, but nonetheless they were very helpful with suggesting options and providing information for me. I would visit again if I need to book a holiday.

Fantastic experience: Best flight Centre! I Highly recommend Dina, I have booked multiple trips with her and it has been so smooth, easy and clear. She was very clear with details and instructions and offered alternatives. Her suggestions were very helpful and it made booking flights and accommodations and it was such a relief as she had all the information. I do not second guess or even bother going to another travel agent because I know Dina has my best interest for my travels. Thank you for your great travel service!

Fantastic experience: I've been meaning to write a review on my great experience with one of the girls at Flight Centre Burwood; Dina! Dina was extremely helpful, even with my silly questions, never once did she make me feel uncomfortable, while always ensuring I was happy with the choices she provided. Dina was so easy to work with, and had an answer for just about everything I threw at her, and I know I can be a rather picky planner. Definitely asking for Dina next time I'm looking to book a trip!

Fantastic experience: I had an amazing experience with staff member charmaine. She went above and beyond to help us book a flight to Ireland for me,my partner and 3 month old son. Qatar Airlines had a issue in the system due to not recognising how my partner and son have the same name- they have different passport details and are not the same person. Charmaine did everything from numberous phones calls, numberous emails and 3 days of fighting with them to get it sorted to ensure we had a smooth trip. Even after the ticket were finalised she has responded to all my questions. She does amazing work and I can not thank her enough for her help. She is an absolute star.

Negative experience: We specifically checked closing times and proceeded to go to Burwood as they were advertised as closing at 4pm on Sunday. We got there at 2.50 pm and the place had a barricade up not allowing anyone into the store. People were inside ignoring us. We were outside and my wife phoned the shop only to be put on hold for 15 mins because no one would answer the phone, meanwhile there was another 3 customers queueing up behind us. My wife got a recorded message saying you would need to phone your local centre to make a booking, which she was trying to do. Someone eventually came to the barricade and then turned away 4 potential customers. We were very upset, as were the other customers. This was very poor service and also a bad experience. I really cannot recommend this store at all and because of this we missed our flights that we wanted to book.

Fantastic experience: We came to flight centre Burwood to organise a trip for our 60th birthday and was assigned to Cheyenne. We discussed what we wanted and left it all up to her to organise everything for us. She was very professional and proficient at her job. Everything was ready in no time. We then had a family medical emergency and had to cancel the whole trip. Contacted Cheyenne and in no time at all, she cancelled everything for us and was able to obtain a refund for us without any hesitation or issue. The service we had from flight centre Burwood and Cheyenne was exceptional. I highly recommend this travel agent.

Negative experience: As soon as i walked in .a man didnt look interested of serving you. This terrible service What happened to the old customer service.

Negative experience: Went it to ask advice on travelling to SE Asia, spur of the moment trip. Guy said to me sorry csnt help you we are totally booked. Went home booked a trip myself in 5 min

Negative experience: You use to go in and book the holiday of your choice , now you have to make an appointment like you going to the doctor . Not to worry I can book on line too . Is you flight Centre that you lose not us .

Fantastic experience: Want to commend Flo Carol Burwood Flight Centre for her friendly and professional service. Went above and beyond for trip changes Recommend travel centre

Fantastic experience: I always buy my tickets from here!

Fantastic experience: Chris is a very experienced travel agent who will tailor travel to your needs, lined with a little humour instead of boring silence.

Fantastic experience: Great service and friendly and knowledgeable staff

Fantastic experience: Florencia is by far the best agent I have ever worked with and is so divergent in ensuring the best holiday is booked for my family time nad time again. The best customer service.

Positive experience: Professional and good travel advice

Fantastic experience: Just giving another call out to Bec Chediac, Flight Centre Burwood. She literally is amazing and delivers the best outcomes. Fantastic customer service. Highly recommend Bec and send my gratitude for your service and advice.

Fantastic experience: You either get good or bad service!fortunately for us we had hp from Johnny who I highly recommend. He was accommodating to our budget and thoughts. Within a couple of hours we nailed flights and transfers etc. Thanks

Negative experience: Absolutely not interested in discussing our requests or taking our money. We wanted to plan a trip for 6 people to Canada and the US in Dec. The response was we only take bookings, Friday at midday (7days away) is your next option and we have no brochures for you either! I really wanted to discuss and book our biggest holiday in 10 years with a person rather than a web browser but the Flight Center engagement model is just too hard so I’ll have to do my own research in the evening and book online… honestly very disappointed and said to see that this is how they have chosen to engage with customers and compete with online offerings.

Negative experience: Horrible experience. As soon as we walked in the door the male worker said “can I help you” in a rude tone and with attitude that seemed like we were bothering him. Once we sat down (from his instruction) he said he didn’t have much time until his next appointment, we asked if we could come back another time he said it was fine to speak quickly. Then upon telling him what we were thinking he made sly remarks and repeatedly stopped mid sentence to speak to a female co-worker. It’s an exciting time for us to book our honeymoon and we felt unwelcome, he also said he would send me an email with travel arrangements and to book an appointment but we never heard back. We will not be coming back to flight centre