Flight Centre

Fantastic experience: Sam is awesome! She made booking my trip to Broome absolutely seamless, especially because she had been before and gave me some great recommendations. Her communication and assistance were both quick and top notch! Which made booking via email smooth as it was a bit last minute and I'm a tad time poor! Highly recommend!

Fantastic experience: Sam has been very helpful, she has helped us book our second Fiji holiday!

Negative experience: Disappointing to see that staff inside didn’t want to serve customers. At 2:35pm staff sat in the dark with doors closed… while the signs outside the door and Google places hours stated that they closed at 3pm. Even after knocking on the doors they stayed sitting down. I guess I will get my 5 flights elsewhere..

Fantastic experience: Thank you to Trish for organising an amazing trip! You went beyond and above for us. Everything that you organising was above satisfactory! We will definitely use you for all our future bookings ❤️

Fantastic experience: Kapil R from Flight Centre Caroline Springs is absolutely amazing. His knowledge and expertise are outstanding and he went above and beyond to plan our Europe trip. Every detail was carefully though out , making the entire process smooth and stress-free. Kapil's service was exceptional, professional and insightful. We truly appreciate his effort in making our dream a reality. I highly recommend his service to anyone looking for a well planned hassle free travel experience. Thank you Kapil so much.

Fantastic experience: Best cheap flight centre

Fantastic experience: Trish was incredibly helpful. She worked hard to put together our amazing family trip. She got us the best flights for such a great price. We couldn’t have done it without her! Highly recommend her services.

Negative experience: I have booked tickets for my old parents last month and my parents fly on 15 Jan with 9 house stop over at Kuala Lumpur and they were denied all the services which were included at the time of booking. At the time of booking I was promised after me insisting to even pay extras to make sure my parents gets the vegetarian food and my mum with wheelchairs assistance but on the boarding time they were asked to pay extras or they were refused all those services . With 9 hours stop over they travel almost continuously for 2 days and they were not served any food not even snacks. I immediately reach agent at Caroline spring JANELLE she replied me after a week asking for proof that give me some kind of paperwork which the airline has written down that they won’t give any food or wheelchair assistance. Are you serious who gives paperwork or documents for these types of denied services ? And until now there is no resolution. I am afraid on the return tickets if this this case my mum is diabetic what if her sugar levels fluctuate because of no eating for long. Very bad experience.

Fantastic experience: We have booked our holiday at Flight Centre Caroline Springs and it has been so easy. Any questions we have had were answered, they go above and beyond. Ask for Sam or Janelle.

Fantastic experience: Sam is fantastic, she is very chirpy and helpful

Fantastic experience: Marian Nanayakkara is the most reliable, punctual, efficient and caring travel agent we have had the pleasure of meeting. She went out of her way to ensure that our trip to Vietnam, although planned last minute, would have Visa's arrive on time and ensure our trip was off to a great start. Marian offered great suggestions and was very responsive through all our dealings. This is the second trip we have booked with Marian and we are so blessed to have found a great agent who offers her time of day to get our travel plans arranged. Thank you

Fantastic experience: Had a smooth booking. Great communication with Sam and when she was away Kapil also jumped in and assisted me with some of the urgent queries. Highly recommend.

Fantastic experience: I always book my flights and tour through flight centre at Caroline Spring. Marian is very fantastic, friendly and helpful through my booking, she helped to make my trip easier and gave information I needed. I have been booked my trip to Bali, Japan and China through Marian, I did appreciate for her time. My trip has been always amazing and unforgettable experiences after coming back, Marian is an amazing and always makes me feel comfortable to talk to her with everything. Thank you ☺️

Fantastic experience: Just visited in the weekend to book flights for a family of 5 and were assisted by the fantastic Sasha! She was very helpful and made sure she looked for the best deals for our big family and not rush the appointment. You can tell she genuinely loves to help her clients save time and money as well as listening to her clients needs. We recommend Sasha and the team!

Fantastic experience: Sam was a great help when I recently went in to make a booking. She was friendly, enthusiastic and knowledgeable. I highly recommend paying her a visit to help you out on your next trip.

Fantastic experience: Incredibly friendly and professional service!! Thank you Samantha banfield for helping out me and my beautiful missus on booking our trip to Borneo! I would highly recommend flight centre in Caroline springs for anyone looking for their next adventure

Fantastic experience: This is the first time I’ve booked flights for my family through flight centre as I usually book straight online however Natasha Van Putten made it such a simple process for me. Thank you Natasha for your help and patience throughout the process of booking flights for my family. The customer service experience was phenomenal! Will definitely be booking through flight centre moving forward. Thanks again Natasha :)

Fantastic experience: Sam helped us book a great deal to Fiji. She made the process very easy. Thank you for your help.

Fantastic experience: Janelle did a fantastic job with my and i to help us set up our honeymoon! She was warm and friendly, helped us navigate what we wanted to do and made everything less complicated for us, Could definetly recommend going back to her!

Fantastic experience: From the moment I walked into FC Caroline Springs, I was greeted and made to feel welcomed by Sam Banfield. I didn’t have an appointment but Sam listened to what I was after and was keen to make an appointment with her the next morning and help me with my dream family holiday. After I left FC I went home to email Sam our passports so that she had all our info for our appointment the next day. To my surprise Sam responded to my email excited about our dream Hawaii & Disneyland holiday and had already searched the best flights with the quickest routes (we have young children) and had mapped out our holiday exactly how I wished for. This made me extremely happy because it showed that Sam had listened to everything I said when in store briefly. Before our appointment I already had received our proposed holiday, including flights with the quote. By the next morning, my appointment with Sam went seemingly because I had everything in front of me already. Sam shared that she loves Disney and her and her children had been to Disneyland before and shared her experience, which made me even more excited about my trip. I knew I had come to the right person and place to book my dream holiday. Sam made the booking experience very easy, quick and enjoyable. I would be happy to book all my future holidays with Sam. Thank you!

Positive experience: Thank you Kapil for your great service today It made booking my trip so much easier!!!!

Positive experience: Very busy Flight Centre. Marian was very lovely and helpful!

Fantastic experience: Natasha was very helpful and will book again with her. Thank you.

Fantastic experience: I called the Caroline Springs store for some information about booking a trip for a family member. I spoke to Sam and she was extremely helpful, didn't waste my time in emailing me information, and answered all my questions quickly and efficiently over the phone.

Fantastic experience: Sam from Caroline springs flight centre made it very easy for me, taking my stress away from booking everything, she found the perfect cruise suited for me and I can’t wait to jump on it June next year! Shes so easy to speak to aswell!! Thank you Sam !

Fantastic experience: Sam was absolutely fabulous at helping us look for the perfect holiday that was tailored to everything we wanted. Could not recommend her highly enough. She went above and beyond and kept searching several resorts and even countries to give us the best options to consider and help us make a decision. Sam knows exactly what to look for based on your needs, likes and dislikes. Definitely go to her for every trip you want to book!!

Negative experience: We went through Flight Centre to book an extended working holiday in Bali using travel vouchers we had through our business. We had always dsicussed booking only a one way flight with Janelle; never was there any advice as a travel professional from her that it's essential for a Bali travel visa to have a return flight booked. When we got to the Melbourne airport at 3am on the day of our holiday - with a 8 month old baby - we were denied getting on the flight as we didn't have a return ticket, unless we booked a ticket on the spot. We were forced to book a flight on the spot for a random day costing us out of pocket thousands of dollars. We informed Janelle straight away of the issue via email and asked her to sort something out either a refund or a change of flight based on our decided return date to Australia as it was her mis-advice for the issue. She never bothered to reply to our email, so we called her. Two weeks later she had not got back to us, the date of the flight pending within a few days. She has now replied via email today that the airline wont refund the flight becase its been used which is totally incorrect, the flight date is 26 September. We are out of pocket and in a position to not use the flight due to Flight Centre's incorrect advice and lack of duty of care.

Fantastic experience: What started as a very stressful morning turned out to be a very positive experience with FC Caroline Springs. The fact that you don't have to make an appointment means flexibility for those who have a busy schedule. The service provided by Tash was amazing. I would highly recommend Flightcentre CS. Thank you Tash for all your help and patience.

Fantastic experience: Easy value for money and peace of mind travel booking with Tash at Flight Centre Caroline Springs

Fantastic experience: Just making a quick shout out to Sasha for her amazing help with getting our trip sorted. I had about 104830 million annoying requests and questions but she answered every question so politely and professionally. Unsure if we would have made the trip without her.

Fantastic experience: Sam Banfield is absolutely awesome and she will be my contact person on future travel for me thanks

Fantastic experience: We originally booked and started planning through Watergardens FC and were having difficulties simply making payments amongst other things. We took a chance in trying Caroline Springs and was redirected to Sasha. Sasha has soothed all our worries of having this trip, with her efficiency and knowledge. She is super lovely to deal. I hope you get to experience her services as well if you visit this site. Thanks Sasha we’ll definitely be back for our next trip ☺️

Fantastic experience: Kapil has been great! Really thorough and responsive and very patient.

Fantastic experience: Thank you Flight Centre Caroline Springs for looking after our travel needs. A special shout out to Natasha for booking our upcoming Japan trip. Natasha's professionalism, patience and caring approach made the process less stressful and enjoyable. I will not hesitate to recommend Natasha, and I will definitely be back to book future holidays. Thank you again Natasha, you are a gem.

Fantastic experience: Sasha is so nice to deal with, very competent and always looking for the best deals. We are repeat customers because of her great service.

Fantastic experience: My experience at Flight Centre has been great thanks to Sasha!, she's friendly, patience and very knowledgeable and helpful with her own personal experience venturing Europe since it can be such a daunting task to plan but she has helped tremendously to which I'm grateful for. I just want to thank her and the rest of the team at flight centre for being welcoming, I will definitely be planning future trips here again

Fantastic experience: Our experience at Caroline Springs Flight Centre has been nothing but first class. Big shout out to SASHA she's an absolute gem. She brought a wealth of knowledge, experience and expertise of travelling. She made our experience of booking a 7 week european trip swift and stress free. Sasha went above and beyond our expectations, couldn't recommend her highly enough. We definitely will be back to book future trips with her. Thank you Sasha and the team at CS flight centre.

Fantastic experience: If you are looking to book a holiday soon then I can thoroughly recommend visiting the Caroline Springs store and ask to see Marian as she did a great job in booking our recent holiday (including excursions) to Cairns .

Fantastic experience: Janelle was absolutely amazing with the booking, highly recommended

Fantastic experience: I just want to say a big THANKYOU to Sam!! I went in to see her yesterday, totally wasn't expecting much as I was just wanting quotes! However- Sam's customer service was spectacular! She's customer focused! Driven to provide the best deals and shows such commitment. Sam responds to emails in a timely manner and is very professional! I was expecting to pay a lot more, however the deal she found was incredible! I walked out of flight centre today an extremely happy woman!! I paid $1500 less then what I thought!! YAYYY!!! I'm so excited!! Definitely one of the best agents I could ever ask for!! Thank you once again Sam!!

Negative experience: Don't even bother wasting your time coming to the caroline springs flight centre, we waited an hour and a half there to not be seen or acknowledged by any of the staff. They had a ticket stand at the entrance but they completely ignored that system. Out of 3 of the staff members that were there one was on the phone for over an hour, one was with a customer for over an hour and 30 minutes and the one lady who seemed to be the only one serving other customers wasn't using the ticket system at all she was just calling anyone upto her desk. Once the worker who was on the phone got off the call instead of calling us up she just proceeded to tap away on her screen not even acknowledge us or say sorry just a minute totally ignoring the fact that we had been waiting for an hour and a half. Worst customer service ever, I'd definitely recommend you try ANY other flight centre before this one.

Fantastic experience: Staff were great and very helpful Kapolei and Janelle were fantastic and answered all my questions .

Fantastic experience: Dani is great to deal with and she is always available to help and organise the best flight available. Thank you

Fantastic experience: The 5 star review I am leaving is for Janelle. After having a couple of not so great encounters with other staff in the same store I was almost at my whits end and ready to have a full blown meltdown in store. I needed to get tickets for an unaccompanied minor that was not my family and this was a very frustrating process for me. Janelle came to my rescue taking everything off of my plate and taking full control of the situation. She handled everything with compassion and professionalism and went above and beyond when we ran into a little trouble on flight day. She was absolutely amazing and we would definitely go through her again and recommend her to everyone. Thank you for everything Janelle, you're the best!

Fantastic experience: I spoke to Sam today, she was super friendly and helpful really appreciated her help and going the extra mile to organise the most suitable 2 way flight for me! She’s obviously a great asset to the team ❤️

Fantastic experience: Sam is amazing. We came in & book our tickets to Los Angeles she was very friendly & helpful.

Fantastic experience: Had the most amazing experience with the amazing sam; was very knowledgeable about travel, she also kept me up to date with my payments, my bookings, always sent out email updates to keep us in the loop for our travel dates. Was able to get three seperate flight for different destinations booked all through Samantha :) with her excellent customer service I'll be definitely keeping Samantha as our family travel agent and can't wait to get away in the next couple weeks for our cruise :') amazing experience with her. Amazing travel agent. Thank you again Samantha for helping me out with flights. I'll be coming to you next week to book more flights :) And just to add to my review, glad to have Sam as my personal travel agent, just got another holiday booked through her. Second cruise booked for the islands for 3 of us!!! Can't wait for our Everything was smooth as a baby's buttocks, thanks Sam

Fantastic experience: After frequenting 2 other flight centre stores to book some flights and receiving terrible sevice. I was about to give up when my friend suggested i try the Caroline Springs store while i was over there shopping. Hesitantly i enter the store and straight away was met with a smile and a very warming approach unlike the rudeness i was given at airport West store. I had the best experience got the best service above and all with honesty and a friendly smile. None of my questions were made out to be stupid And Janelle went above and beyond to help me She's a real asset to the team and a great person to be team leader which I found out later. For any travel needs i would really consider going to her she loves her work and it shows Thx so much Janelle there needs to be more like you in your field and some could really learn from you Thx Sharon Melb- phuket tickets

Fantastic experience: Natasha is absolutely amazing. I have been planning a Europe trip for nearly 1 year and Tash has been there the whole way through with booking flights, accommodation, trains, attractions you name it. I listen to her recommendations and she listens to my ideas. I get updates on every change that’s happens due to unexpected circumstances. It’s been a pleasure working with her on this journey and would not hesitate to ask her for help on my next adventure which will definitely happen. Thank you Tash. You’re the best PS can’t wait to plan my next adventure

Fantastic experience: Flight centre Caroline Springs is great. Kapil booked my Europe trip for my partner and myself last year. He listened to what I wanted and then was able to give me a few different options and then I was able to happily pay and book that same day. Then later on I decided that I needed help with booking my transport between countries while in Europe. Sasha helped me with this and helped me decide when and where was best to either travel by plane, train or ferry. Which was so helpful as I had no idea. She gave recommendations based on her own experience travelling through Europe so I trusted her advice. I didn’t have any doubts at all and just left it to her. Then while I was in Italy I had an incident with a flight that was cancelled; I contacted Sasha immediately. Didn’t matter the time difference she immediately responded and tried to help me with what to do next. I had a great experience with both Kapil & Sasha. The store manager Janelle leads a great team who always make me feel warm and welcomed when I’m there as everyone is so kind and greets you as you enter. Will be back to book all my trips. Cheers

Fantastic experience: Sam was great to deal with, she was happy to answer any questions I had and jwith quick responses. Booked flights all hassle free. Will definitely use her again when booking my next holiday

Negative experience: I can’t believe a professional travel agency, such as this would recommend a venue such as the one that we stayed at. It was dilapidated and unsafe as can be seen in the photos we were broken into on the second night we were there and the flight center promised to refund us, but have failed to. Natasha at the flight center has been nothing but appalling in her service. I recommend the people book their accommodation and flights online rather than go through the flight center. Waste of money, waste of time, lack of service, and nothing but attitude in return so much for looking after families. One of the worst and most traumatic experiences, and all the flight center have done is amplify the experience. Wow, how awful.

Fantastic experience: Kapil great service thank you so much !!!!

Fantastic experience: Janelle Francois went above and beyond to help us I would never want to use any one else Looking forward to many more trips using Janelle Her expertise and customer service is truely exceptional

Fantastic experience: Sam was so helpful and accommodating. She found me the exact flights I was looking for and a great price! Super quick and friendly service. Highly recommend!

Fantastic experience: Took his time to help us out was a great help to book our europe trip!!

Fantastic experience: Kapil Rangras was very helpful we are very grateful.

Negative experience: Been waiting to talk to a consultant for more than half an hour… 5 people here.. only 2 had customers ( which one of them become free after 10 minute ) 2 chatting together.. one trainer… not even a single glance at me from any of them to let me know they will be with me shortly… completely felt ignored. This is not customer service !! Super unprofessional.

Fantastic experience: Sam is the best! She helped me with my flights to Vegas & was so helpful each step of the way! Would definitely recommend to anyone who wants to book flights!

Fantastic experience: Booked my flights with Samantha.. Just want to say how happy I was with her service and eagerness to help.. polite and very helpful… great job Sam, thanks

Fantastic experience: Natasha was very helpful in answering my questions in finding different flights for our future holiday

Fantastic experience: i had the most amazing experience booking my first solo trip overseas. I had Janelle and she was really helpful, replying to emails quickly and even booking my insurance for me (at a really good price and coverage I haven’t seen anywhere else) - will definitely use flight centre info the future!

Fantastic experience: Kapil from Flight Center CS has been a pleasure to deal with and always made himself available to help in anyway he could. Would highly recommend!!

Negative experience: I was ripped off by this store especially when the store manager knew it was their fault, i dont recommend them to any traveller, it was like talking to a brick wall.

Negative experience: Don't ever use flight centre or escape travell . They are absolutely hopeless. The consultants try to pass the buck to someone else .All inexperienced don't know anything. I'm booking anything I want direct now . Even had cruise companies complaining about Flight centre. Never again Had a absolute gut full of them .

Fantastic experience: Had a great customer experience with Dana, friendly , knowledgeable and effiecient. Obtained cheaper rates on travel and day excursions compared to internet. Will go back.

Fantastic experience: Dana was very helpful. She noticed some details in our plan that may have made it difficult for us to meet flights and transfers and brought it to our attention straight away. She helped us get back on track and was honest with her opinions which saved us time, money and experiences. She was patient and not pushy which i think is extremely important. Dana responded promptly to queries and follow ups. Looking forward to her planning our next trip :)

Fantastic experience: I dealt with Dana at this store. She went above and beyond for my holiday. She was easily accessible when I needed her and gave me great deals. Will definitely be going back for my next trip

Fantastic experience: Dana was a pleasure to work with. She really listened and was attentive to our wants and needs, and gave us multiple options for our holiday. We haven't been on holiday for a while but Dana helped me feel confident and I'm more excited than ever to be going away for a much needed break! Thank you Dana!

Fantastic experience: I couldn’t be more thrilled and grateful than I already am with the service I got from Dana. She helped booked my dream holiday for me and partner for our honeymoon and it went off without a hitch. Dana set realistic time frames for communication, made sure that any changes the airline made were clear to us, provided her opinion when asked and her professional knowledge when needed. Dana went out of her way to make sure that everything we needed was in place the moment she was able to do it, with travelling to the states it takes some forethought, Dana had it all taken care of without a second thought, like it was second nature for her. No question was too big or too small for her, she made me feel great through the whole process. We’ve just booked our second holiday with her without a second thought and couldn’t be happier, we’ve started the countdown already! Thanks again Dana!

Fantastic experience: We had an amazing experience working with Dana. She guided us every step of the way when travelling to a city we had never been to before. Staff are friendly and very knowledgeable.

Fantastic experience: I recently booked my holiday with travel consultant Dana, who went above and beyond for me! Her attention to detail and care for how my trip would go was exceptional and was approached in such a professional manner. I highly recommend seeing Dana for your future Flight Centre needs!!

Negative experience: Poor customer service from Caroline springs store consultant Janelle. You are honestly better off booking the holiday yourself… if you know how to use google there is no need to use flight centre. We went on a European holiday for 2 months and on a couple of occasions needed assistance as Janelle had stuffed up our bookings (hotel, baggage, flights) and you get no assistance from them as she takes literally a week to reply.. sometimes she doesn’t reply at all and I am frantically having to email and call flight centre when Janelle did not care at all. It is a huge inconvenience booking through flight centre as if you need to get anything done or to modify an existing booking with an airline it must go through flight centre as they booked it. However, as it is impossible to get any support from flight centre then you are left with no help. We ended up having to surrender our tickets and purchasing new flights from a budget airline which ended up being a very costly trip.. very frustrating and upsetting. I also had to on numerous occasions prompt Janelle to do her job and ask her to confirm things for me because we can’t do it ourselves due to third party being involved, of course this took weeks due to poor communication and lack of skills by flight centre customer service consultants. Do yourself a favour and book the holiday yourself. You’re not saving any money or time by booking with flight centre. Instead your anxiety and stress will go through the roof.

Negative experience: Worst customer service

Fantastic experience: Thanks Janelle & the team for assisting with our travel . Appreciate you. Samoa family

Fantastic experience: They are. Very good I love flight centre I will be there tomorrow see you then..

Negative experience: Terrible service and follow up

Negative experience: Absolutely disgusting customer service BE WARY ON PRICES NOT THE CHEAPEST HAD A QUOTE $3000 MORE THEN OTHER AGENT they're not interested in customer service flight centre is a joke. will not use flight centre again

Negative experience: You have to have an appointment to meet an agent there. It may take two weeks to have to book an appointment and you can't use their website to book your flight or cruise

Negative experience: Absolutely disgusting customer service, quoted a price and wouldn't accept a deposit and also didn't give any indication of when the price/sale would finish and when we called back to pay 3 days later was bluntly told sale is finished. condescending, rude and dismissive staff and manager. Girls if you hate your job then find one your happy in, and one your prepared to be pleasant with customers seeing as that is your role. I would not recommend this flight centre, have now gone elsewhere and they have been accommodating and amazing to deal with.

Negative experience: Worst customer service, i think a training about customer centricity is essential in this branch. You walk in and no one acknowledge your presence, you feel so unwelcomed, never go back there...

Negative experience: Book the holiday yourself! Both days I arrived at 9am the doors didn’t open till well after 9am, with no apologies for their tardiness! Then I was kept waiting another 30 minutes for my appointment, only to find out that they had not even bothered to look into my holiday request from two days prior. Will never be using Flight Centre again!!

Negative experience: Caroline springs branch , the manager is rude . Bought 2 round the world tickets with compulsory price drop guarantee cert. but when I furnished the price drop evidence did not answer my calls or reply to email. Its a shame that they make the customer walk in to resolve the issue while they say they are too busy to answer the phone and reply an e mail. Absolutely disgusting !! Rajith Perera Caroline Springs

Negative experience: Big disappointing I’ve been trying to talk someone from yesterday to book flight and no one available

Fantastic experience: Dana is beyond words helpful, smart. She is by far the best travel expert, I been to. Thank u million times Dana!!! Much much appreciated fir your help

Negative experience: A truly awful customer service experience and trip planning was a disaster

Negative experience: Very bad customer service

Negative experience: IF I COULD GIVE ZERO I WOULD !!!!!! arrived all ready to book a holiday of a life time was told I needed an appointment, that's fine but place was empty and was for the next 45 minutes. very poor customer service. ended up spend allot of money with another travel agent.

Negative experience: Went in to speak to someone about booking a holiday, was ignored for a good 10 minutes then finally when the girl stood up from her conversation, she said "oh we are closing soon so book online for an appointment". The staff were so rude, don't even acknowledge clients. They should be more careful as their jobs are hanging by a thread these days.

Negative experience: Not helpful at all, very disappointed and NOT HAPPY.

Negative experience: Closed on weekends, what a joke!

Negative experience: I really don't understand how this branch is not open on weekends and after 5PM. Many of us work full time and cannot take time off to come to this branch. We had to go elsewhere.

Fantastic experience: Excellent service

Negative experience: Booked a flight to Honolulu with this store, however our flight got canceled and then rescheduled for an earlier time, It was flight centres obligation to notify us of this as the airline notifies them, they didn't notify us and we missed our flight. Don't get your holiday ruined. Avoid

Negative experience: horrible customer service very unprofessional

Negative experience: Rude people. I encourage you guys to take costumer service training please

Positive experience: Staff were good but having to book 10 days in advance just for answers to a question which should take no more than 2 minutes to resolve. Turned me off flight centre. Did my booking on line

Fantastic experience: Great service

Fantastic experience: It was my first time ever booking with flight centre, and I'm so glad I did! Not only was my fare cheaper than expected, but the service given was phenomenal. Annie, my flight agent looked through all my possible dates and routes and ensured that all my extra flight requirements were met. 10/10 and thanks Annie!

Negative experience: On 22 March 2022 I called to make enquiries and based on the answers I was going to make a booking, I got through Amanda who refused to answer any questions and sternly advised that I needed to make a booking, I did state that I wanted to travel soon without asking how soon, she stated again that I needed to make a booking for an appointment as I could not walk into the store, I asked about the availability of next booking and she advised that the earliest is in about a weeks time and then stated she could not talk as she was busy with another client, she was obviously not interested in listening to me any more as I was possibly deemed to be a nuisance and Hey, travel business was booming so me as a customer could afford to be ignored, she had obviously forgotten where the travel industry was within the previous 2 years ! I had obviously wasted my time and hers by trying to make enquiries and a booking ! Feeling quite annoyed, ignored and angry, I looked up and called Helloworld Travel in Melton, my enquiries were answered and I booked 2 air tickets from Melbourne to Los Angeles and flew out on 24 March 2022. If Amanda takes the time to listen to any callers before trying to fob them off, she might get the chance to understand that some people may want to travel very soon, not wait a week for an appointment. Thankfully there are other Travel Agencies around that are willing to listen to callers before subtly ignoring them !