Flight Centre Southland

Fantastic experience: I have organised many of my holidays with this branch and my go to person is Trina. She really cares about you and providing you with the best options and advice. Can't recommend her enough!

Fantastic experience: TA Ollie Laker booked our flights, and was always quick to respond to any queries. He also made great suggestions based on previous experience in Central America. Highly recommend!

Negative experience: Went in to buy flights to Japan and was told that they were going to close in 15 minutes so they would not be able to serve me… great customer service… NOT

Fantastic experience: The assistance of this branch is first rate. We have used a couple of consultants there, more recently Ollie for our last couple of trips. He has been unbelievably helpful and responsive over the last week putting together some flights for myself and my daughter to get to Japan. Had to be to a specific airport as well. Was all managed via email as I was in meetings all day and he simply made it all work with no fuss, no stress and at the best price possible for a 1 stop trip. Highly recommend the team and Ollie in particular!

Fantastic experience: Gemma was an absolute legend in helping me plan my trip. Nothing was too much trouble and she made the process very easy for me.

Fantastic experience: Gemma has been nothing short of wonderful with helping us plan our next big holiday. Gemma is a real gem (pun intended ) *edit Our holiday went without a hiccup and was memorable for all the right reasons. We're happy we had Gemma onboard to help plan our family adventures from North, South, and Central Americas. Thanks Gemma for your attentiveness and helpfulness with our holiday planning!

Fantastic experience: Friendly staff and incredible service.

Fantastic experience: I went to Spain and Portugal on a Trafalgar tour in October I dealt with Trina, who was recommended by my neighbours. As I was going on my own, I was a bit nervous but soon put at ease by Trina. She was so clear with all her advice. She also organised a lovely apartment for me in Paris after the tour.. Best advice was ,check your departure gates as soon as you check in. A friendly ,professional team member is Trina. Tour was great as well.

Fantastic experience: The staff here have been super friendly and helpful. In particular Trina who has been helping us plan for our trip. It's our first time overseas and we were a bit lost in finding accomodation and she sat down with us and found the perfect spots that were both in our budget and what we were looking for. She also helped us find great deals on flights and really worked within our budget. Her advice has been incredibly helpful and she is always wanting to help which is sooo much appreciated. Trina really takes her time to care for you and we can't thank her enough for all her help and advice in planning our trip!

Fantastic experience: Gemma from Flight Centre Southland, did an amazing job putting my Intrepid Tour of North Island & South Island together with Insurance and Accommodation. Dean Marshall was also very helpful.He listened and acted very quickly on my needs. Highly recommend them, to plan your trip.

Fantastic experience: I'd like to start with Dean Marshall, who put together what was one of the most memorable times of our lives (plus we got married in Vegas by Elvis!!). Dean listened to us and what we wanted, and translated it into a package that worked and flowed seamlessly. He checked in and informed us the entire way which resulted in all aspects of our trip to be the best possible experience that we could have hoped for. Thanks Dean. We will be back!

Fantastic experience: Fantastic customer service! I booked with Sean and he was fantastic every step of the way! The trip went off without a hitch! I will definitely be returning for any future trips!

Fantastic experience: Big thanks to Matt for sorting out our flights and helping us with the best tour to take on our holiday.

Fantastic experience: My mother and I dealt with Gemma Sergeant for our trip to Lithuania and London. From the get go Gemma was so helpful with organising our flights, accommodation, car hire and train travel. She is very knowledgeable and has a friendly and kind nature. We will definitely work with Gemma on our next trip.

Fantastic experience: Sincere thanks to Trina, she made the planning of my recent Europe trip so straightforward and I was instantly feeling organised, reassured and able to ask any question I had about a long flight plan, as well as my trip itself! She’s clearly an experienced traveller as well as travel agent and was always focused on helping me have the best holiday. She also helped me choose the best and most comfortable and suitable airline. We had some nice chats and most importantly she helped me day after day, multiple times per week at the end of the work day, as if it was before lunch. She then also helped me change my return flight date while I was overseas, making that effort so easy and being very patient while I made my decision, then even considered reversing it! 6/5 Trina if I could, you could not have helped me any better overall, I’ll always be thankful and hope to see you again next year to book my next Euro trip. Keep being you!! :) Sam

Fantastic experience: Sarah was a phenomenal wealth of information regarding Europe and recommendations with time for each city and best apps for transport ! Thanks Sarah

Fantastic experience: Gemma Sergeant was very helpful with our travel bookings; extremely knowledgeable, friendly, (patient!!) and gave us some wonderful advice and suggestions! We’d highly recommend for any traveler!

Positive experience: Many thanks to Sean Tyssen Flight Centre Southland for his wonderful support with our groups trip to Coolangatta. Sean assistance to obtain a replacement flight for our planned return on Rex was fantastic. Thank you Sean

Fantastic experience: Gemma is our travel consultant angel. We have enjoyed excellent service every visit and nothing has been a problem. Gemma is a true superstar and we can't wait to enjoy our UK/Europe holiday.

Fantastic experience: We have been dealing with Gemma for the past 9 months planning our trip to Europe. We have been absolutely delighted with the level of service and professionalism provided by Gemma. She has been incredibly knowledgeable across all areas of our trip from flights, accommodation, locations, points of interests and trains. Gemma promptly responds to email requests and is very accommodating when assistance is required. We have every confidence that our trip will be very well organized and successful, thanks to Gemma.

Fantastic experience: We just did a 5 week trip to Italy and and the Balkans (Danube cruise) All booked through Flightcentre by Sean Tyssen. it was fabulous, all our flights, accommodation, hire car and cruise all worked seamlessly. Everything was as booked and no hiccups.

Fantastic experience: We have been booking with Flight Centre for years and have had brilliant service, great deals and our travel arrangements overseas have always run smoothly. We found Dean to be a superb travel consultant and manager of Flight Centre Southland. He is extremely helpful and thorough, as well as being kind, understanding and caring with all of our travel requirements. We can’t recommend Flight Centre in general and Dean in particular highly enough! Thank you.

Fantastic experience: Flight Centre Southland and in particular our travel agent (Ollie) was absolutely incredible and we cannot recommend or thank him enough! Ollie ensured that all of our concerns were taken on board and was so responsive and helpful with every aspect of the planning process for our Honeymoon. Ollie took care of everything for us and our Honeymoon was better than anything we could have ever hoped for! Thank you Ollie and Flight Centre Southland!

Fantastic experience: My sincere thanks to Trina at Flight Centre Southland for her wonderful assistance. She was able to sort out a difficult problem I had with a trip I was hoping to do in the near future. Her professionalism. kindness, understanding and prompt service was second to none. Within a very short space of time she had organised my whole trip exactly how I had wanted. I would not hesitate in recommending her to anyone planning a holiday or business travel.

Fantastic experience: Trina was exceptional! I was nervous and unsure about booking all of my flights but she was amazing at answering all my questions, talking me through everything and being so efficient in confirming all the flights for my family. I couldn't be happier with the service Trina provided!

Fantastic experience: Gemma helped me with my holiday plans and was brilliant, highly recommend her and the team here!!

Fantastic experience: I recently booked a trip to Japan with my family through Flight Centre Southland and specifically used travel agent Gemma Sergeant. I can’t recommend this branch or Gemma highly enough. She greatly assisted with all flights, travel insurance and specific tips/knowledge to make our trip more enjoyable. Furthermore when I required my travel insurance Gemma was there straight away to assist. Definitely will use them again, made the trip so much more enjoyable. Simon

Negative experience: they didnt even let me sit down and talk. abhorrent and barbaric.

Fantastic experience: Booked our UK holiday through Flight Centre in Southland. Sean Tyssen went above and beyond to make it a really smooth process. Was on hand to help from the day we booked to the day we boarded the plane. Great customer service right through. Thanks and well done.

Fantastic experience: Sean organised a four week holiday to South America for us on extremely short notice, I spoke to two other travel agents who both said they needed six weeks notice but it wasn't a problem for Sean, he got it sorted. He was friendly, helpful and very responsive on emails. Really positive experience for us. Thanks Sean!

Fantastic experience: GEMMA SERGEANT was the lady that took care of our family booking and she was excellent. She helped us through every aspect of the booked and also helped inform the airline of our special requirements. This gave us peace of mind that everything was spot on. Thanks Gemma.

Fantastic experience: Many thanks to the wonderful Sean at Southland. He helped us to organise our holidays and made it so easy. Sean was able to accommodate all the extras we threw at him. He was even happy to organise seat allocation for our flights. Thank you so much. We can’t wait to come back more holidays.

Fantastic experience: Gemma was great. We are looking forward to our European holiday fuss free

Fantastic experience: Dealt with Andy K to book, she was easy and fantastic to deal with. Had issues with the airline and Trina came to the rescue with flights even better than the original ones! Would highly recommend booking flights here.

Fantastic experience: Gemma was an absolute delight, she was very helpful, informative and so easy to deal with. Highly recommend booking your travels with her.

Fantastic experience: Gemma was such a great help with booking our trip to Japan ! Was super clear when explaining everything to us and very honest which I appreciated :)

Fantastic experience: I was here yesterday after many years of not traveling to plan a slightly lengthy trip to Finland. Sarah was very welcoming and understanding of my needs and found an incredible deal for me that didn't cost me anywhere near the amounts I was getting when I looked into tickets myself. She was very thorough in making sure I was properly covered for each individual flight, even checked reviews and demos to make sure I wasn't getting ripped off. Can't ask for better service than that, very happy with Sarah! They're very busy for weekends, so if you're working full time and can only come on a weekend, call ahead and make an appointment first, you'll need it. Thanks again, Sarah, you're amazing! Keep it up!

Fantastic experience: I used to enjoy planning and booking our holidays. Not so now. When I tried to book our recent trip to NYC I found it difficult to cost and secure flights and keep track of changes to flight schedules. Doubting I could bring together all of the elements I wanted in the holiday, I went to Flight Centre @ Southland. I met Sean, a travel consultant who gained my confidence by providing me with an honest and accurate costing of our trip. Knowing we could afford the basic spend, Sean gave us options for upgrades to our accommodation and other enhancements to make our trip a little more luxurious. Overall, we made numerous changes to our itinerary, and Sean remained calm and patient throughout. He always followed up within a reasonable time frame despite being busy. I am writing this review because I am so relieved to have found a travel agent I can trust. Thanks Sean.

Fantastic experience: Very helpful & friendly service

Fantastic experience: Had a great experience with Flight centre Southland for booking my trip to Queensland. Andy was so helpful, coming up with some great suggestions, and so patient with me when I needed further assistance. She made what I feared to be an anxious experience a happy and wonderful experience. Thank you Andy for being such great help!

Negative experience: Staff didn't give any options and asked customers to so research and come. We have been to another flight centre before and the staff were very helpful.

Negative experience: Very bad experience at this store. Communication deplorable and no accountability with a mix of wrong travel advice. Wouldn’t go back or for that matter book again with Flight Centre. No need to respond to this as it has been raised with customer relations. If there was an option to give 0 stars I would.

Fantastic experience: Jessica is amazing!!!

Fantastic experience: Nekta helped me sort a travel card. It was fast, easy, with a fair rate. They gave great advice. I would go here again.

Fantastic experience: Trina has been fantastic, booked so many flights with her and tours , gets me the best flights with short stopovers and finds connection flights also gets great hotel deals , highly recommended

Fantastic experience: The Flight Centre member who helped me at your Southland Store in Melbourne Trina was amazing nothing was to big , she worked through her lunch to help me ,as I had just had neck surgery and stopped in without having an appointment to pay for my tickets...you need more team members like her

Fantastic experience: Highly recommend Sean, he is my goto agent for arranging both flights & accomodation, I’ve used him on many occasions over the years & he is always willing to go above & beyond. Also thanks to Aelia for looking after me on Sean’s day off.

Fantastic experience: Sean was very helpful, knowledgeable, efficient, and very patient.

Fantastic experience: Recently booked a flight and Christmas cruise with Flight Centre Southland, was a very easy process couple of hicks along the way but with the lovely Gemma who was there all the way to help us the whole procedure went off fantastic we had the best time possible on the cruise , hopefully we will book another one later in the year, so Gemma look out we will be back, thank u so much,, kim and Amy,

Fantastic experience: Dear Trinia , Thankyou for being an excellent travel agent and a really great person to deal with. Fabulous travel knowledge and relevant advice. Your wonderful nature put a smile on our faces .

Fantastic experience: Jaimi was very helpful and offered great customer service

Negative experience: This has nothing to do with the staff it is with Flight Centre. I have used Flight Centre in the past as it is a one stop shop (well meant to be) i booked a flight and travel insurance back in 2020 then COVID came along and everything was put on hold eventually when we could fly again i was past on to the airline and they made thing so difficult to get the credit honored so I have lost the flight, I was also told by Flight Centre Southland that i couldn't get my travel insurance money back so i rang the insurance company and got a full refund, I'm so disappointed in Flight Centre as they got their money the airline got their money and the customer you don't care. As a company you wouldn't care but I do hope someone will read this and think twice about using this Flight Centre. So disappointed.

Negative experience: We recently had an appointment with one of the customer service reps to help us look for and book some overseas flights for a family of four. The experience with this rep was really disappointing to say the least. The appointment at the Southland store was on a Sunday arvo, so you'd be forgiven for the person you're dealing with being a bit more relaxed, but far from that, the store rep treated the whole experience like a 'tick the box' exercise. She clearly couldn't wait for us to leave. When we sat down, we told the rep we were flexible with our departure and return dates while giving her a specific date range (one week date range). The aim was to try and find the most affordable price. We started with one specific date during that range to get things started. The rep quickly checked and gave us a price, which was $45,000. These were business flights and way out of our price range. She told us that's all there was, so we asked could she check another day. She asked us what date and proceeded to look and found a cheaper flight but still extremely pricey. She again told us that's all there was while staring blankly at us. She clearly wanted the appointment to be over. We again repeated what we said at the very start of the conversation, which was we were flexible with dates but she refused to try and look and just wanted us to give her a specific date and time. This is dramatically different to our previous experience with Flight Centre pre-Covid when the customer service rep we dealt with spent a good 15min check prices on various dates and providing us with a couple of good options. All while being friendly and smiling. Completely opposite to this latest experience. The rep looked almost annoyed we were there. Maybe she was having a bad day, but disappointing we had to bare the brunt of it.

Fantastic experience: Very helpful staff. We're looking forward to booking our next holiday.

Fantastic experience: Dean at Flight Centre Southland was amazing!! He provided endless support and knowledge and planned our 5 week Europe trip! He was very professional, was always at the end of an email and met with my partner on I about 5 times while we planned our dream holiday. We actually didn’t plan much ourselves, we didn’t need too- Dean booked our flight, internal flights and found us the perfect accommodation! He also provided us tips on what to see/do as he was well travelled himself and had travelled to every city we were going too! It was totally stress free having Dean helping us! We will definitely be seeing Dean again for our next holiday! Thank you so much Dean! Alex & Peter

Negative experience: Just walked in to book a family holiday to the states next year. Was advised that they were too busy to help me today

Fantastic experience: Dean and Rachel provided excellent service and were absolute lifesavers in helping me to change my booking at the very last minute. They were highly attentive, friendly and professional in their services and offered an extremely affordable rate. I would absolutely recommend their team to anyone looking to travel.

Fantastic experience: Flight Centre at Southland is excellent primarily because of their excellent staff. I would like to particularly single out Trina and Sean. If you want expert, unbiased helpful practical advice from people who just KNOW and have travelled extensively then seek out those two!

Fantastic experience: Very helpful

Negative experience: Super rude staff. Could not help us right away but no offer of appointment. Trying to book European Vacation All I can say is Helloworld

Negative experience: hopeless no one answer the phone

Negative experience: Very ordinary experience. No knowledge of the country I was travelling to and I may have well booked it all myself. Now due a refund for accommodation and am unable to contact Flight Centre Southland by phone and after fobbing me off by email for months, the agent has now left and the only email address I have is not being monitored. I would not ever go there again.

Negative experience: Stuck at the hotel in Nashville a week earlier then they booked it with nowhere to stay and last minute accommodation in the city costing $2k. The store has booked the wrong weekend, they have zero care or willingness to admit fault, given ‘it’s on the itinerary’. I’m unsure how I can fly back to Australia from Hawaii on the weekend that they booked, (which they asked about during the booking process, and had the booking details of). When I contacted for assistance from the hotel the store has simply lied and avoided any accountability. The call disconnected when they were ‘speaking with the customer relations team’ (which was closed that day, by the way, so I’d assume they hung up and put it in the too hard basket). I managed to book my flights, cars and accommodation around the rest of the country all on my own with 0 errors or incorrect dates, however the Southland store couldn’t even get one weekend correct. Please hold for response from store around how this is my fault so you can see the calibre of people you are dealing with at the Southland store and save yourself the headache.

Positive experience: Obtained foreign currency. Service was efficient.

Positive experience: Trina was excellent . Thank you for her service xx

Negative experience: I suggest that potential customers go elsewhere. My wife and I arrived at Flight Centre Southland only to find that we required a prior appointment to be assisted. Unfortunately I cannot see this requirement advertised anywhere. This is not the level of service that we expected.

Negative experience: worst Travel Agent Rude staff that wont help with booking tickets or visas poor customer service an long wait times as well as 12 month waits on refunds

Fantastic experience: Our agent, Sean Tysson is brilliant, we had such complicated enquiry with connecting flights; and different family members travelling at different times; and Sean made all this appear so easy. However, now he seems to be on annual leave, and I am unable to find a general customer service email contact for flight centre at Southland, to simply confirm that our flights are as initially scheduled; and unchanged; as we are to board a return trip back to Australia next weekend. I would appreciate if someone from the team could tell me an email contact for this enquiry? Thank you!

Positive experience: Helpful staff

Negative experience: Useless and rude staff. I understand that you need to make an appointment but your staff is not very helpful in arranging one for me and my partner. I said I work in 9-5job so I can really show up for an appointment at 1pm on a weekday because that's the only appointment she has...instead she should be telling me when is the next appointment that's available outside of 9-5h. Maybe you need to look into getting an online system if the staff can't book you in. Also she didn't pass us any brochures though we asked for them. Not sure whether this is laziness or being useless but it's a no from me from a CS perspective which I also work in.

Negative experience: Waited for a while so we could book our Europe trip. All the agent's were understandably busy. After a while, one agent asked if she could help us, but not until Thursday. I asked if any of the other several agents could help us sooner than Thursday... she replied that I don't have to be rude! Sorry, but Flight Centre Southland has just been crossed off our list due to one sour person. I don't know if the agents work on commission or not, but I've gotta say that was one off-putting experience! Caveat emptor.

Fantastic experience: Shout out to Trina who went out of her way last week to help me use my virgin credits to book a flight with 3 days spare. As I didn’t know you were booking by appointments, you still prioritised my needs for this booking and I successfully had completed my trip over the weekend. I am so thankful for good people like you during the crazy hard times

Negative experience: Flight Centre in general were the most difficult and frustrating business to book and use Flight Centre gift cards

Negative experience: Couldn't see anybody because they were short staffed. However, l was given a brochure.

Positive experience: Wernt mutch help at all that all say rude staff

Fantastic experience: Naomi was fantastic in helping us plan and organise our trip to Europe. She made the whole process stress free and super easy, will definitely be coming back for our next holiday!

Negative experience: ###DO NOT GO HERE### Made an appointment a week out and cancels 2 hours before the appointment, wouldn’t try and fit us in. All they could offer is next Sunday. Bad service

Negative experience: They can't even be bothered to answer the phone, I called 7 times today but every time after holding for 5-6 min, they hang up.

Negative experience: Pathetic Service.Close the store down. It's beyond a disgrace.You lost out on 2 business class overseas tickets !

Negative experience: Rang and left a message to make an appointment. Then visited the store to be told they were fully booked, which is fine and understandable so I asked for the following week. I was told by the lady she had Wednesday if I was lucky, I asked for a weekend to her reply was I’m not here not sure of anyone else. She looked flustered. I said that’s ok I left a message when someone calls me back I will make a booking them to which she replied well we don’t listen to the voicemail until the end of the day and there would be 50 messages on there so we would be here until midnight if we had to call all back ‍♀️. I understand that times are busy but where has customer service gone in an industry that has lost money in the last few years

Negative experience: No to impressed with them as I had an appointment and they cancelled 2hrs beforehand. I went to keysbrough and their service was brilliant

Negative experience: My 70 year old mother asked flight centre if she needs to be vaccinated to fly? Flight centre in Southland responded with Melbourne airport requires Vaccinations and all domestic flights require Vaccinations to fly. I called up Virgin airlines and they said that this is not a requirement to fly Virgin. This could of placed my mothers life in danger as she has pre existing medical conditions. Before giving out false and misleading information staff at Flight centre need to be further educated. I am extremely upset as this has caused unnecessary stress on the family.

Fantastic experience: We just went to flight centre to book flights back home to Europe and Trina was absolutely lovely!! She managed to get flights cheaper and quicker than anything we’d seen online, and checked all the current regulations and restrictions for us. She was also so happy for us which made the experience even better. Thank you Trina!!

Fantastic experience: I had good experiences with them my grand mother had some issue but it was solved by them really quick.

Fantastic experience: Happy

Fantastic experience: Isabelle was very helpful and friendly

Fantastic experience: Highly recommend Jaimi to book your holiday. She was professional, customer focused and always got back to me quickly. She left no stone unturned to get me the itinerary that I needed. Great job. Don't go anywhere else

Fantastic experience: Jaimi was fast efficient and a great help in arranging my flights.

Fantastic experience: They look out for all your traveling requirements

Fantastic experience: MY wife and i have had a truly wonderful, seamless experience with our consultant Isabella Cilia, we found her to be professional and courteous and her attention to detail made us feel special.

Fantastic experience: Agent Trish (Patricia) Pavlou is the kindest, most helpful agent I've booked a trip with. She was able to reduce my flight costs by $1000 which is just crazy. I think she went to a great deal of effort to find me the best price possible, unlike another agent I'd spoken to previously. During my holiday I had to change flights and she was so quick to respond and offer the best solution. I felt like I was bothering her so often with questions but she was always so friendly and willing to help. I hope her management sees this because she should be rewarded for outstanding customer service. I will definitely call on Trish to book my holidays in the future.

Fantastic experience: We booked a quick trip to Queensland with Wendy,she is amazing at her job and knows everything about everywhere.

Fantastic experience: Great service from the Flightcentre stsff

Negative experience: Depends on the agent and the mood they're in.

Fantastic experience: My family and I have had the opportunity to have BRENNA JONES as our travel agent through Flight Center. She has gone above and beyond to help us with our trips and shown us her professionalism by doing so.

Negative experience: Won’t be doing that again. Had to use you to get rid of some vouchers. Still ended up choosing the flights myself and practically doing everything on my own. Had to ask multiple times to have our frequent numbers added. Had to call multiple times due to lack of communication. Couldn’t get us booked in because the attendant (Kristen) put in the wrong passport number, meaning more of my time wasted on the phone to Qantas, just to realise her mistake!! Then to realise she had booked my partner and I at completely different rows in different seats. Was meant to call my partner to confirm his flight, of course no call. Complete negligence! It’s your job not mine, so why was I constantly fixing mistakes? Not impressed in the slightest. Definitely won’t be using flight centre again!!!!

Fantastic experience: Isabella could not have been more helpful. From day one she went out of her way to help us. Thanks

Positive experience: Average offers!

Positive experience: Ok deals

Fantastic experience: Wouldn't go anywhere else for holidays