Flight Centre Townsville

Negative experience: Called up to book a trip, at the time they were busy, so told me they would call back. Never did! Cheers

Fantastic experience: Karly she is one of the best stuff work there .very helpful and professional.

Fantastic experience: Dear Samantha Constance, I just wanted to extend a heartfelt thank you for all the incredible work you put into organizing our recent trip. From start to finish, everything ran so smoothly—and that’s entirely thanks to your dedication, attention to detail, and expert planning. We had an absolutely amazing time. Every part of the itinerary felt perfectly tailored to us, and we truly appreciated the thoughtful touches you included along the way. Whether it was the seamless transfers, the beautiful accommodations, or the unforgettable experiences, you made it all feel effortless. It’s clear you went above and beyond to make this trip special, and we’re so grateful for your support throughout the process. We’ll definitely be recommending you to friends and family—and we’ll be coming back to you for our next adventure! Thanks again Kind Regards Michelle

Fantastic experience: Samantha and the team at Flight centre Aitkenvale are awesome. They are all full of knowledge and are super friendly. If I'm unable to get Sam the other team members are more than happy to help and give me advice. Samantha has been my travel agency for years and will continue to go and see her as she is so genuine and wonderful. THANK YOU Sam and team.

Fantastic experience: Flight centre Aitkenvale have always been so helpful and awesome in helping us book our holidays. We have now used them over the last 15 years and nothing is too much. The last few years l have been seeing Samantha and she is always quick to reply and helpful with any queries l have so will continue to do so for all future trips

Fantastic experience: We are currently on our 10 year wedding anniversary in the Maldives booked by Sam. Everything has been perfect, the Adaaran Water Villas that she booked are amazing. I never realised how many resorts are over here. After talking to guests that are on their 34th trip to the same resort, they said you definitely choose the right one. Some of the others are Soulless (their words). Well done, thanks again Sam.

Fantastic experience: The team at Flight Centre Townsville are absolutely incredible! I first came across them while living in Townsville and even after moving back to Brisbane, I still book all my travel with them. Sammy and Karly are phenomenal managers who always go above and beyond. Couldn’t recommend them more, 10/10!

Fantastic experience: We booked our trip to Greece through Sam at Flight Centre, and she truly made it the most memorable experience. From the very beginning, Sam thought of every detail — from flights to smooth transfers to and from the airport — everything was taken care of seamlessly. Her knowledge, organisation, and genuine care meant we could just relax and enjoy our holiday without worrying about a single thing. The trip flowed perfectly, and it was clear how much effort Sam put in behind the scenes to make sure everything ran smoothly. Thank you, Sam, for going above and beyond — we can’t wait to book our next adventure with you!

Fantastic experience: Great service, Basically walked Into flight centre, told them where I wanted to go and they organised everything else, I rate the intrepid tour too. Can't thank Sam enough, my lack of planning meant I needed a visa in a couple days and she even sorted that for me.

Fantastic experience: Ash Schopp from Flight Centre in Townsville is a friendly highly efficient travel consultant whose assistance I appreciated. Definitely know where to go next time. Kelly was also very helpful.

Fantastic experience: The customer service I have received from Ash Schopp in Townsville Flight Centre has been excellent. I had a few issues with my health after booking my flight and I was quite upset having to change the travel date twice. Ash was so understanding and helpful. I would highly recommend booking with this travel centre. Thank you. I really appreciated the consideration you showed for the problems I encountered for trip.

Negative experience: if someone from this flight centre branch could contact elsie kill that is in your system that would be great. i just need to email someone about my flight changes thank you. quite disappointed but all i need is an email to contact in order to switch my flights, thank you.

Fantastic experience: Ash was so helpful organising this trip. Nothing was a bother, She had completed our holiday plans quickly and efficiently. Would definitely book again with flight centre Thankyou Ash

Fantastic experience: Thanks to flight Centre Townsville they had put me in a hotel for the night in Perth as I had my flight cancelled from brisbane to Perth and was stranded in Perth and had to get my Esperance flight re booked if it wasn't because of them I wouldn't have gotten to where I had to go virgin airline had lied to me and didn't wanna support me as they recon they had gotten me to my destination when they didnt

Fantastic experience: Great service thanks joel

Fantastic experience: Karly was a fantastic to deal with for our recent European holiday. She was very accommodating and followed up package providers to ensure we could achieve the holiday that we were wanting. Nothing was a bother. Wil use Karly again for travel.

Fantastic experience: Thank you - Our trip to Canada and Alaska was amazing. A bit of a hiccup with Jasper with those wild fires, you got around it for us and we had a fabulous time :)

Positive experience: Many thanks to Sarah at Flight Centre Aitkenvale for her help in organising my recent UK/ Paris trip. Great service and all went well. Sarah tended to all my queries promptly and professionally ensuring a smooth journey. I have no hesitation in recommending Sarah to other travellers.

Fantastic experience: I had an exceptional experience with Flight Centre Townsville, thanks to their outstanding team. As a female solo traveler, my journey took an unexpected turn when I ended up in the hospital and needed to return to Townsville urgently. I reached out to Riki-Lee outside of business hours, and she responded incredibly quickly. Despite the original flights being non-reschedulable, Riki-Lee went above and beyond by coordinating with Stu to find a solution. Due to SIM issues abroad, I was unable to contact Stu directly, but he made sure to work with a family member of mine to handle the arrangements. The level of care and consideration shown by both Riki-Lee and Stu was remarkable. Their service was prompt, personal, and genuinely supportive during a stressful time. Within a few hours, I received the flight details via email. Even after my return home, Stu continued to assist me by helping gather the necessary documents for my travel claim, demonstrating their commitment to excellent service beyond the immediate crisis.

Negative experience: i went to get a bulk booking quote which is about 52 return flights for one year but a guy over there seems not interested to give me a quote he didn’t even gave me options he just simply replies me and doesn’t care at all i think it’s better to call flights centre online and get booking done . very disappointing and unprofessional

Fantastic experience: Great customer service from Joel. He gave us some great advice giveing us several options to best suit our trip. Would recommend to others.

Fantastic experience: AMAZING Customer service from Maddy Smedley, I highly recommend this person! Very compassionate, understanding, patient, I felt as tho I was being understood. As someone with autism, I had to have things explained in HEAVY detail. Maddy was 100% with me all the way, very sweet. Was amazing when looking for the best price and ensuring that it was overall what i wanted. I 100% Recommend her service, she will treat you nicely and make you feel heard. Will defiantly be booking with her in any future trips. Her customer service was incredible. Dealing with us for hours ensuring to get the best possible result! Thank you so much Maddy. Incredible. She deserves to be recognised.

Fantastic experience: I had to organise international travel for 5 people coming from all over Australia, and I couldn't recommend Flight Centre more to help sort through the chaos and complexities. Joel was an absolute godsend and organised all our flights within a fixed budget on a very short timeline, and I am extremely grateful for his assistance. He ensured the booking process was as stress-free as possible for me and my colleagues. I would highly recommend Joel for any of your travel booking needs!

Fantastic experience: So beyond helpful and gave lots of ideas for our trip!!! Thank you so much

Fantastic experience: Nina King has been so fast and efficient with planning our holiday that it was planned, booked, and paid for in just a couple of days. we eagerly looked forward to going on our cruise in November.

Negative experience: Am not shocked reading other review, wish I checked before booking with this store. I have always used Flight Centre to book flights and have never had an issue till now. Staff could not be less helpful and rude. I was very stressed about paying for a flight before quote expired and I was told I was not a prority.

Fantastic experience: I have booked with flight centre on several occasions and always have a good experience. Sometimes things are out of their hands but they always do their best to assist me. My most recent travel agent Nina goes above and beyond to follow up on issues and to get me the best deals possible. She's always willing to help and answer the million questions I have. If you're booking a big multi destination trip its great to have an agent who you can reach out to when things go wrong. Nina has been awesome for that!

Negative experience: Attended and requested brochures on a trip to Canada/Alaska/USA. Was asked when I intended on travelling and I said ‘probably 2025 if not 2024’. The young girl said they don’t give out brochures for travel that far away. I explained that I’m simply wanting information on some available options and to get an idea of cost. She went on to say they don’t have many brochures left so they don’t want to give them out! I was blown away by that as I could see the brochures behind the counter. I was then asked to confirm if I was going to book with Flight Centre to which I again explained that it is only early days and that I was simply wanting to explore all my options by gathering information to research tours and pricing. I said that if they couldn’t even provide that information or satisfy a basic and reasonable request I would certainly not book with them! The girl just smirked and shrugged her shoulders as I left. Absolute Rubbish customer service and unwilling to assist. Won’t be booking with them.

Negative experience: Terrible. On hold for 20 minutes then an automated message saying no one can take your calk now, try later. my call was urgent so would not recommend.

Fantastic experience: Very helpful, outstanding service

Negative experience: Reading the google reviews below which all address the customer service, I'm now not so shocked with the level of communication and customer service received from Flight Centre Townsville. Was not informed of the terms and conditions of my flight, did not receive a response from my travel agent for weeks and weeks on end. Extremely disappointed considering how many times I've dealt with flight centre in the past.

Fantastic experience: Getting best prices alway

Negative experience: Terrible Customer Service went last weekend got told there is a 10 min wait. I waited over and hour and nothing. So made a booking for this weekend for 12.30 with Jxxxx got there at 12.20 never got acknowledged, so sat down and waited as yhe 3 booking agents were all busy. Proceded to wait another 45 minutes and still no sign of acknowledgement so have walked out for the 2nd time. Guess they do want the business. I understand you busy but simple, acknowledgement and maybe let the client know how long the wait is.

Negative experience: Poor customer service. Did not get back to us with informed or the quote. I asked what was included in the package and was told just to Google it later because she didn't know. I needed to follow-up 3 times. Before I went elsewhere.

Fantastic experience: Andrew Morgan is a legend ! Very difficult flight to book , he was very informative , professional and helpful, managed to book the perfect flight for my old dad from Italy to Australia . Andrew gave me some extra help and suggestions to make the flight easier for my dad that usually nobody offer ! Highly recommend !

Fantastic experience: I was lucky enough to speak to Andrew M at Flight Centre today after previous calls to other staff members with no outcome. Andrew was so helpful, polite and personable. He sorted my issue without hesitation. He is obviously knowledgeable and diligent in his profession. Thank you Andrew.

Negative experience: Unfortunately I am reading only now the negative reviews, and sadly I have had the same experience as other travelers. Months ago I asked for a proposal for a trip for a group of six people, my family. I had some solutions in response and asked for clarification before deciding. The answer came late, the following week. The solutions were no longer available. Others have been introduced to me. Same problem. I complained and realized that the person who was supposed to help us only worked a few days a week. I called several times, but the answers always came late. I was also told not to panic, they would call me back within the day. Of course it didn't happen. We booked with a much higher cost than the initial proposal. I asked to change contact person. But we didn't have any luck either. Higher costs, late responses, errors in passenger names in bookings, inability to solve problems associated with a simple booking. I wanted to extend the vacation, but I realized it was better to do it by myself. Never again with Flight Center. They told me on every phone call that they couldn't answer quickly because they had a lot of job requests. However, the problem must not fall on the customer. Maybe they could organize their staff activities better. I am not interested in solving the problem now, I will no longer use Flight Center and strongly advise others to do the same.

Negative experience: With not a single person in store I was still made to wait while 4 or 5 staff sat behind their desks with their heads down. A few looked up but did not even take the time to acknowledge I was in the store. Then when I was finally asked 'can I help you'? I asked to make a time to come and book a holiday... Well that was all too hard apparently.... I came to book a group holiday... you would have known that if you took the time to talk to me.. what happened to customer service?

Negative experience: Once you've paid your money no help at all - will not respond to emails once you've left the country. If you need to change your flights beware - the international airlines you are flying with will not assist apart from referring you to contact your travel agent. Good luck with that. Upon return, a phone request to have an appointment with the manager was met with a reasonable "she is busy and will ring you back" After a week and another phone call, the staff member reluctantly put me through. She did not want to make an appointment unless there is an "outcome" to any discussion. I have since noticed a similiar review 3 months ago.

Negative experience: Hard to get flights booked and when they are,,, they are wrong and getting changed is a nightmare.

Negative experience: Have waited 3 weeks to have someone ring me from this store re a changed booking. (Got an email saying 'Your booking has been changed but we can't tell you how - ring us.') Phone queues of 30 mins, then it hangs up on me. Happened several times. Emails not responded to. Will go elsewhere next time.

Fantastic experience: Samantha was very helpful and professional, she promptly responded to my emails whilst I was overseas and solved some issues and helped with flight changes. Thanks Sam!

Negative experience: This one star is for Andrew. You need some training on how to speak to potential customers.

Negative experience: Both yesterday and today have spent over 20 minutes each time phoning 2 different stores within Townsville and on neither occasion can get anyone to answer.

Fantastic experience: Lovely staff

Fantastic experience: Sam was amazing, transitioning me through my seemingly continuous flight changes.... She was a legend...

Fantastic experience: Staff are so friendly and helpful! I highly recommend Jake! I will definitely be going through this flight centre for every holiday from now on!

Fantastic experience: Highly Recommend!

Negative experience: Did not get a confirmation email . Not good

Fantastic experience: Such a stress free booking experience during these trying times.. Thank you Tee for taking the time to understand.. An Awesome travel agency

Fantastic experience: Tee was extremely helpful in making my holiday plans come to fruition, and assisting with my enquiries in regard to an future trip with pricing, highly recommend Townsville Stockland branch, with the branch being clean and tidy,and being private, away from the foot traffic walking past

Fantastic experience: Great service, as always...

Fantastic experience: Very professional

Negative experience: Haven't responded to me after trying to contact them with flights.

Negative experience: Was disappointed in their service, Never again.

Fantastic experience: Very good at there job. Friendly, helpful and considerate.

Negative experience: Boo urns

Positive experience: Food is pretty good. Atmosphere is good too

Fantastic experience: Lovely people

Fantastic experience: Really helpful staff and great for organising big holidays

Fantastic experience: Great customer service

Fantastic experience: Amazing experience with the team at Stocklands! My agent Mel helped me plan and organise a wonderful trip and was able to find me a great deal. When I had trouble overseas, the team were able to help me rebook my accommodation and transfers, which was such a relief! I will definitely be coming back here for all future holiday bookings!

Fantastic experience: Annie was very helpful and booked the flight we required

Fantastic experience: Great service

Fantastic experience: Very accommodating, friendly and helpful staff.

Positive experience: Pretty good service and a decent amount of knowledge displayed by the staff.

Fantastic experience: Just amazing staff who have seriously exceeded our expectations. Thank you Lisa and Laura (Bris).

Fantastic experience: Always helpful and friendly..

Fantastic experience: Excellent service from Flight Centre as usual.

Fantastic experience: Good customer service

Fantastic experience: They are a knowledgable company on getting a great price.

Fantastic experience: Professional..friendly ..helpful..and awesome price. Best travel agent. Thanks.

Fantastic experience: Lindy Sampson from Flight Centre Stockland Townsville has assisted us with our bookings to travel near and far for a number of years on a number of occassions. Best in the business. Never any problems.

Fantastic experience: Very Friendly and helpful travel agents who helped plan out a ski holiday, which all worked out well in the end. They also checked up with us just before we left and afterwards!