Flight Centre Kotara

Fantastic experience: We booked our holiday with Billie at Kotara flight centre. Billie organised the flights, accommodation and tickets while we were in Thailand and Japan. Everything was perfect and we highly recommend Billie at Kotara Flight Centre. We will be back for sure

Fantastic experience: Billiarna planned our trip to Cairns. Our flight schedule, shuttle service, accommodation and activities were all planned perfectly to suit us. Unforgettable holiday and we will be sure to plan another with her!!!

Positive experience: The hotel was excellent & in a great Location. Ashley was very helpful

Fantastic experience: Flight Centre agents was very patient organising a complex European holiday. She made it possible and whole lot of fun.

Fantastic experience: Absolute great service. Handled all trip details. Back again

Fantastic experience: I booked flights to Thailand with Singapore airlines through Flight Centre at Kotara. It was the second time Flight Centre organised flights for us and did it beautifully; smooth, drama free professional and helpful experience. My 84 year old mum requires wheelchair support. Flight centre booked that for her too. It was a great help when we had a quick 45 min connection to make. All in all a great experience and we will book again with Flight centre Kotara.

Fantastic experience: Fantastic service from India @ Kotara, trip went without a hitch. Look forward to Flight Centre being involved with our future travel plans

Negative experience: Do not expect any help if things go wrong with flight changes - no communication what so ever Do not expect any help if you’re entitled to refund from airlines you will be brushed off. Recently went overseas with my mrs and. 1 yr old. Booked with morgan. Absolutely no help we were told our seats had been removed from the flight .. morgan didnt even respond to us for over a week… We were welll and truely settled in europe. Then when asking for some type of closure on the way back.. no response for another 2 weeks… The reason we booked with a travel agent is to have some sort of security when traveling with a 1 year old baby … they could not care less once you give them your money.. Now we are awaiting refunds for paid extra leg room during flights.. and getting the run around “ ive emailed them waiting for a response - its been a week…”still no response” Spend your money elsewhere

Fantastic experience: The service provided by Flight Centre Kotara staff member India Proctor in helping us to book our return flight to the Gold Coast to attend a conference earlier this month was truly 10 out of 10! Her professionalism and, especially her attention to details, gave us lots of comfort and peace of mind. We will certainly be happy returning customers! Jon and Leng Chin

Fantastic experience: From our very first email to the Flight Centre to ask about our holiday I knew that my agent Salisa was the person who we needed to organise our two trips - first to America and our second to Bali. Salisa was a pleasure to deal with - no matter how many emails, questions, queries or what day or time it was Salisa was always there to help us. Our trips were perfect to at tee! I would highly recommend this lovely young lady to anyone who is interested in travelling! What a credit Salisa is to the Flight Centre - they are so lucky to have such a brilliant agent within the company! A huge THANKYOU to Salisa from us all x Julie & Family x

Fantastic experience: So helpful with booking our Europe trip.

Fantastic experience: Travelling overseas can be so stressful and if you've ever had a stressful experience you'd know the value of excellent customer service and how good help really changes the experience. Flight Centre Kotara have been wonderful in helping my husband and I plan our dream trip! Katie Hinton has been amazing at ensuring we got the best for everything we needed - She was never too busy to help us even with the smallest things!

Fantastic experience: The team at Flight Centre Kotara were great, Morgan was very kind and helpful.

Fantastic experience: Bianca was fantastic, a great help and gave us an itinerary that was what we asked for. Bianca is a very professional Trip Consultant!

Fantastic experience: Just arrived home from a European holiday booked through Flight Centre. India is an amazing consultant! She spent hours finding us the best seats on our long haul Emirates flight, the best location for our hotels and went above and beyond to make our holiday so special. India is our go to for all of our future bookings. She is an absolute treasure! Thank you India

Fantastic experience: Super knowledgable, helpful and friendly staff- thank you Katie!!

Fantastic experience: Posting this on behalf on my parents in law. Josh at Flight Centre did an incredible job with my in laws trip. The attention to detail made sure everything went smoothly despite being a complex holiday. Will be coming back for sure.

Fantastic experience: I went to Flight Centre Kotara to book a flight for my friend in Manila to Sydney return. Billiarma was very friendly and made the booking very quick. I always use this flight centre for all my travel destinations.

Fantastic experience: We had the pleasure of booking our APT Europe River Cruise with Billiarna ‘Billie’ at Flight Centre Kotara. We cannot speak highly enough of the exceptional service, expertise and personalised recommendations she provided. Her support extended far beyond the initial booking process, she was readily available to address any concerns or queries we had. Her dedication to ensuring a seamless travel experience was truly commendable and greatly appreciated. We wholeheartedly recommend her to anyone seeking a travel consultant, thank you again Billie for a wonderful experience!

Fantastic experience: Thankyou Joshua for helping us with our Travel Marvel Gems of Europe river cruise. The experience exceeded our expectations. We had a wonderful holiday. Looking forward to our next cruise already booked with yourself for January 2025 and will definitely be booking our trip to Italy with you also. A very knowledgeable and helpful travel agent. Nothing was a bother. Thanks Joshua from Susan and Gary

Fantastic experience: Katie Hinton booked my wife's and my cruise holiday around Japan July 2024. We had a marvellous time. We believe most of this was due to the "extra mile" Katie went in order to take out any uncertainty in our trip. All bookings from flights, accommodation, transfers, to the actual cruise went without a hitch. I believe Katie to not only be a great team player but a genuine and trustworthy person and an invaluable asset to Kotara Flight Centre.

Fantastic experience: My husband and I went into Flight Centre Kotara with no real idea of where we wanted to travel to. We sat down with Katie and she took us through options that were available to us within our time frame and budget. Katie was very helpful and knowledgeable and made the booking process a fun and easy process. I would certainly recommend Katie to anyone who is looking for a competent and experienced travel consultant.

Fantastic experience: Excellent service now’s what we wanted and went above and beyond for us every time we see Katrina we’ll always come back. Thanks heaps

Fantastic experience: Flight Centre has a first rate employee named Joshua Kamphuis who works in the Kotara store. From the moment we sat down with him to plan a complicated Qld trip he impressed us with his friendly professional and attentive service. His suggestions for accomodation and travel were spot on and whenever i called him with changes or queries he invariably maintained his attention to detail even though we'd already paid in full for our trip. Joshua looked after us like we were members of his family !

Fantastic experience: Staff at Kotara Flight Centre in Newcastle NSW Australia were excellent in the handling of our tour to Scandinavia. Particular thanks to IP.

Fantastic experience: Always outstanding service. I always see a young lady named India. Always happy and so knowledgeable. I will keep coming back because of her.

Negative experience: Horrible customer service. Sat and waited to be served, while the staff completely ignored us. Then greeted and served two other customers. We walked out to spend our money else where

Fantastic experience: I cannot speak highly enough of the exceptional service provided by Joshua at Flight Centre Kotara. From the moment I stepped into the agency, his professionalism and friendly demeanor set the tone for what turned out to be an incredibly satisfying travel experience. Joshua's professionalism was evident in every interaction. He listened attentively to my travel preferences and requirements, offering insightful suggestions and tailored recommendations. His thorough knowledge of destinations and airlines ensured that every aspect of my trip was meticulously planned, leaving no room for uncertainty or inconvenience. What truly sets Joshua apart is his unwavering friendliness and warmth. Despite the complexities of my itinerary over the course of almost 12 months, Joshua remained patient, approachable, and accommodating throughout. His genuine interest in ensuring my satisfaction was palpable, making me feel valued as a client and ultimately forging a lasting rapport. Moreover, Joshua's support extended far beyond the initial booking process. He was readily available to address any concerns or queries I had, providing timely assistance and reassurance at every stage of my journey. His dedication to ensuring a seamless travel experience was truly commendable and greatly appreciated. In summary, Joshua exemplifies the epitome of outstanding customer service. His professionalism, friendliness, and continual support have undoubtedly earned him my trust and loyalty as a client of Flight Centre. I wholeheartedly recommend him to anyone seeking a travel agent who goes above and beyond to deliver excellence.

Fantastic experience: Had an overseas trip and went into flight centre just to enquire. We ended up booking flights through Aimee, who was more than helpful with a questions or concerns we had relating to the flights.

Fantastic experience: My partner and I booked our first overseas trip together to Thailand last year with Josh from Flight Center Kotara and had such a wonderful and streamline experience that we decided to book our next trip with him again. The experience was even easier and quicker this time round, we managed to get the majority of our trip booked in one session in the span of 2.5 hours. Josh even stayed back late for us to finish our consultation. Josh is responsive with emails and keeps you in the loop if there are any expected delays in responding/organising things. He is passionate about travelling and his job, and always asks other colleagues if he thinks he can find a better answer for places that he hasn’t been to yet. Thanks for all your help Josh!

Fantastic experience: Called India and she resolved my complex flight schedule with ease. I would recommend this team to anyone.

Fantastic experience: We had an amazing holiday in LA, Anaheim and Hawaii and India at Flight Centre Kotara did such a superb job organising everything for us and making things so much easier. She even helped to get me some help on the flights due to a disability which was so wonderful. Would highly recommend seeing her at Flight Centre Kotara.

Negative experience: Unfortunatley, our experience with staffs at Flight Centre Kotara was apalling. Their lack of communication, denials, lies, ignorance & lack of empathy over a mistake their end, resulted in me having to contact Customer Relations & the case was investigated. Whatever good our holiday did for us as a family, was quickly ruined by our adverse experience with Flight Centre Kotara staffs. We were out of pocket a four figure amount for a month. To get a refund from them was near impossible. The amount of my time, energy & resending emails of proof to different staffs was awful. The Flight Centre Customer Relations escalated the urgency of our situation & were very professional, understanding & helpful. I wish I would have contacted them sooner! We will never use the Flight Centre again. It's easier & cheaper booking everything yourself. The Flight Centre reel you in, get your payment, but once something goes wrong, they don't want to know about it.

Negative experience: No reply emails, feeling confused about cruise. Was told one thing, Now options have become available, but agent doesn’t write back to explain when prompted. Very disappointing..

Fantastic experience: Had a great experience booking our holiday to Thailand with Katie Hinton at Flight Centre Kotara. Nothing was a problem and she had us booked in no time on the flights/dates we wanted and in a great resort. Look forward to continuing the relationship when we next want to go overseas. Cheers Simon and Penny

Fantastic experience: I called flight centre Kotara for assistance booking a flight for a friend with a disability to South America. I did not have time to look for appropriate flights that were suitable, as they were complex with specific visa requirements and disability assistance. I left it in the good hands of Flight centre Kotara. Roshan took my call and within no time had the perfect flights ready to go. Roshan was available to communicate with me before, during and after the initial flights took place. Due to the amazing customer service and support I directly contacted Roshan by email a couple of months later for the return flights back to Australia. Once again the professional service was outstanding and I could not thank Roshan and Flight Centre Kotara more and recommend them to anyone looking to travel.

Positive experience: Roshan was a great help for our trip. Will definitely come back to her to plan our next holiday.

Fantastic experience: We had Sam McDougall look after us at flight centre for our family trip to Europe. She was so amazing the whole time helped us with every request and even when we were on our trip she was so quick to respond and assist us with anything we needed while we were over there 10/10 for service and commitment to her work. If you’re are going to use flight centre Kotara to help with your next trip ask for Sam.

Positive experience: Roshan Lewis travel consultant at flight centre kotara is so helpful and friendly and made our booking for our South America adventure so easy.

Fantastic experience: I have received the most incredible service from Josh at Flight Centre. My European trip was so immaculately prepared by Josh that I returned to him again to book my next adventure. This travel guru is so passionate about travel and dedicated to his job. Even when experiencing unexpected adversities whilst travelling on the other side of the world, Josh was so responsive and helpful. I would 100% recommend booking any travel through the Flight Centre Team as they definitely deliver a great service with amazing staff, which are full of travel wisdom and personal travel experiences which adds to their know -how!

Fantastic experience: I don’t usually write google reviews, however, I felt inclined to write publicly following the outstanding experience I recently had at Flight Center Kotara. My husband and I were feeling overwhelmed with planning our trip away, and were considering cancelling our holiday before seeking advise from your store, where a young agent helped to quickly put our minds at ease. Billiarna was an incredible help, and her generosity of time and travel knowledge exceeded the experiences I’ve previously had with travel agents. We had many laughs as she helped us draw up an itinerary for our holiday, and she was able to provided us with quotes very quickly. Both Simon and I felt informed and at ease throughout our consultation with Billiarna, and we can not recommend her enough for anyone seeking a helping hand with their travel plans. Thank you to the team at Flight Centre Kotara and to Billiarna especially for a wonderful experience. We will without a doubt be back next time we have any travel queries. :)

Fantastic experience: I booked a trip to europe with the help of lovely Billiarna. She was very informative and gave me lots of options and explained everything in great detail so i could understand her best. Would recommend her to anyone. Will definitely be booking my next trip with her.

Fantastic experience: We approached Katie at the Kotara store to help with our upcoming cruise we found her to be very helpful and efficient whilst helping us and would recommend anyone to her for their upcoming holidays

Fantastic experience: I highly recommend working with Bianca to book your holiday, had a great experience

Fantastic experience: Had a great experience booking my holiday with Bianca, she went above and beyond to help find me decide on cities in Vietnam to visit and the cheapest flights

Fantastic experience: I booked my Europe trip with Katie and she was amazing to deal with! Katie is friendly, professional and communication was consistent, she would respond even after her working hours. It felt like she genuinely cared and was excited for my trip! I have just booked a second holiday to Vietnam through Katie and will continue to use her as my regular travel agent. I wouldn’t hesitate to recommend her services.

Negative experience: I booked my USA trip through Flight Centre. I spent 7 weeks constantly chasing up a refund for poor quality accommodation I never stayed at. I wouldn't recommend Flight Centre unless you want to be out of pocket

Fantastic experience: Recently had an excellent experience with a super helpful agent named Katie who really went above and beyond to help me organise my trip to the Phillipines to see my extended family! I haven’t been able to go for years now so this trip really meant a lot to me and Katie made everything so easy, definitely the best trip I’ve been on so far and Will absolutely be going back! Thanks so much to Katie and the flight centre team.

Fantastic experience: I had the absolute pleasure of being assisted by the nicest agent at flight centre, her name was Katie and she was so helpful with organising my travel to equatorial guinea. I haven't travelled much before and desperately wanted to visit the famous places there like Bioko Island and the Arena Blanca, Katie made the whole experience an absolute breeze, knew all the locations I wanted and even suggested a few more! Her attention to detail and knowledge was second to none and my trip wouldn't have been the same without her. Great job Katie and thank you flight centre.

Negative experience: Roshan Lewis I found to be the most uncaring, incompetent travel agent I have ever dealt with. She turned what I thought would be a trip of a lifetime into a nightmare. I have received a good will voucher from head office Flight Centre for the trauma she caused me, but it certainly doesnt make up for the money I lost. I find it hard to believe someone could be this incompetent and still have a job!

Fantastic experience: I went to Flight Centre at Kotara to see if we would be able to book an unplanned trip to Bali due to some time off between jobs. Katie had us on a flight 3 days later and spent lots of time helping me find the best place for us to stay and organising transfers etc. The company that did the transfers was amazing! We ended up booking a day trip with them which was incredible value for money and so much fun. Our driver was very safe and our guide, Suka (Ketut) was so knowledgeable and informative and his English was great, he also took fantastic photos of us all day! It was our first trip to Bali but based on this quick jaunt we definitely plan to go back next year. Thank you Katie so much for your help and recommendations, could not have done this without you! So much appreciated! Jen Scanlon. Xx.

Negative experience: My partner and I went to Flight Centre Kotara on Thursday night on the 19th of October, around 6:15pm. I’m being specific to the time so the lady at the front desks knows this is about her. I believe her first name was Roshan. From the beginning of our interaction, it was like we were bothering her as she wrote in her diary. When my partner and I came to the front desk, she had asked how she could help. My partner asked something along the lines of ‘we have a few questions about a South Korea trip ad, it was priced around $3k, said there may be a deposit for $500, we just wanted to know more’. The lady at the front desk responded to the effect of ‘I’m not sure, I don’t know every advertisement of flight centre, could you show it to me?’. Her tone was as if we were intruding, as if this was not her job and she couldn’t help us look it up to confirm. So instead, we did her job and searched on the website of which she worked at. While my partner scrambled to find the advertisement, the front desk lady continued to write in her diary, obviously she was very busy. At this point, I couldn’t even look towards her, I did not want to disturb her diary entries. After a minute or so of awkwardly standing there while my partner looked for the trip, he briefly showed her the advertisement. She replied ‘oh okay yeah’, my partner replied ‘we were wondering if you have any trips similar to this one in Japan’. The front desk lady replied to the effect of ‘I’m not too sure what is included in that trip? You’ll have to show it to me’. As if she did not have a screen in front of her to search or even remotely help us. My partner handed over his phone, she scrolled and then looked back up at us and said ‘are you wanting something with the flights, accommodation, and tour like this one? if you’re looking for the same thing, no we don’t’. I then replied ‘maybe we can look somewhere else’. She then asked if we had any other questions. Considering it felt like we were being a hinderance to the front desk lady, my partner being very sweet replied ‘no, that’s all thank you’. The front desk lady then replied to the effect of ‘well I wish all questions were that easy’ and laughed off as if she had truly created a wonderful costumer service experience for us. However, on the contrary, she was extremely rude and not helpful. If I knew I could search on my phone for certain trips on flight centre alone to find information about flights/trips, I would have not come in person to a flight centre. However, we made the effort to come in and we had more questions we wanted to ask but the front desk lady was incapable to engage with us. I want to highlight this interaction on this review so that the lady understands how her (lack of) interaction and willingness to help us out, might help her for a moment to put away her diary and actually use the computer designated in front of her, to help us look up the trips. I suppose the only thing she did help me understand is that we can simply search online rather than take up the time of a flight centre representative.

Fantastic experience: Roshan helped me immensely on booking my trip to New Zealand. It was my sons 1st major overseas trip and Roshan bent over backwards to help make this an awesome trip with lots of memories. I would highly recommend her for anyone wanting persianlised service and an attention to detail. I am in the process of booking a trip to the USA with her right now. 5 stars

Fantastic experience: Our expectations were exceeded for our trip to Vietnam Morgan arranged a perfect holiday for us both travelling all over Vietnam flights accommodation tour guides airport transfers absolutely spot on thankyou

Fantastic experience: I have used Flight Centre Kogarah several times now to book overseas holidays. I have found them nothing but WONDERFUL!!! Katrina went out of her way to help & guide us through the booking process & was alway available & helpful if & when we had any queries or questions before or during our trips

Fantastic experience: Roshan did a wonderful job of organising our trip for us and in the unfortunate situation that we had to change our return flight plans she was wonderful - prompt, on the case instantly when she heard from us and did it all seamlessly. We'll be happy for her to do our trip next time.

Fantastic experience: Highly recommend. Our consultant India, was able to change our seats on our return flight so we were on the aisle. Made for a much more comfortable and pleasant flight.

Positive experience: Roshan very good at her job, gives me all the details before I went for my holidays and I have an amazing trips in Singapore.

Fantastic experience: Roshan was amazing!

Fantastic experience: Skiing holiday to Queenstown booked through Flight Centre and Roshan - holiday was wonderful and so well organised. Everything we needed was included, communication was amazing and holiday was affordable. Highly recommend!

Fantastic experience: Thankyou Roshan for your help and booking of our flights, accommodation and hotel transfer to Kota Kinabulu & Penang. Roshan provided us with friendly, helpful service. Great to have had flexibility of email contact along with face-to-face service.

Fantastic experience: What a good service by the FC Kotara, in particular India who was always giving me feedback about my trip.

Fantastic experience: Thank you for your work making my trip so good flights hotel all grate

Fantastic experience: I have been dealing with Katie aka lifesaver! Katie is friendly, fast and is an excellent communicator. I appreciate having someone that cares and want's the best outcome for you. If you want to have a dream trip, speak to Katie!

Fantastic experience: Staff are helpful and have an understanding of clients needs and find best solution for your travels.

Fantastic experience: Roshan was very helpful and made choosing the best flight for my trip very easy. I would highly recommend booking through her.

Fantastic experience: Roshan was great to deal with and the process was seamless. Roshan followed up as the trip approached and during without being too invasive. The fee was also much less than I expected. I'll have no hesitation in using Flight Centre Kotara again instead of online booking agencies.

Fantastic experience: This company needs more staff like Roshan, If i got her name right.. Came here couple of months back and booked for Perth trip came today to inquiry about my trip to my home country and I was surprised she still remembered me. She is the best Amazing customer service. 100% recommend..

Fantastic experience: Roshan from flight centre Kotara was amazing to work with. Her assistance during the final stages of booking our Europe holiday was second to none. She always went above and beyond from the moment we met you. We sincerely appreciate everything and will be sure to book through you again, Roshan!

Fantastic experience: Went to my local Kotara store recently as I had an emergency business trip I needed organised. From the instant I walked in the door, I knew I was in the right place. I was greeted by a female consultant, and as soon as I made clear how emergent the trip was, she got right to work and made the entire process very quick and easy while still taking into consideration what I needed, and that I had a tight budget to work with. I’m very glad I came to this store because there’s no way I would’ve been able to organise this myself on such short notice. Thankyou flight centre Kotara!

Fantastic experience: Roshan was very helpful with booking our convoluted flights. Made it much easier for us.

Negative experience: Absolutely terrible customer service. From answering the phone the female customer service representative talked down to me, made me feel like I was bothering her and my requests were way too much trouble for her. Will never go back there for business or personal travel and will never recommend. Horrible experience and it only lasted 3 minutes!

Fantastic experience: Very helpful and friendly service

Negative experience: Horrible. We booked Christmas in the USA Dec-2022 Jan- 2023 with a family of 8 including a 2 year old child. Throughout the lead up they changed us 3 different travel agents unexpectedly all I received was an automated Email each time to say our last one had left. 1 week before fly out we received a different agent again that had no idea what we wanted. From transfers and flights I did the work for them, they never looked into getting us the cheapest transfers which I looked into and got them 600 cheaper then they had quoted in which they changed the cost. This is to say the least. Once we arrived over there at the busiest time of year with 4 children under 12 NOT ONE OF OUR TRANSFERS WERE AT THE ARRIVAL from LA - NY- Hawaii. We had to contact several people each time to be picked up. We waited at newyork air port in -14 for our transport which we had to call yet again and sort out. It was shocking from start to the end. $65,000 family holiday was shambles from the minute we walked into flight centre. We wanted to do a day at Disney and a day at Disneyland adventure park which was stated very clearly and I was assured over and over again it was the 2 different ones then when we arrived we had to argue our way into the adventure park as it was booked for only Disney for 2 days. This is the Minority of the problems. NEVER EVER AGAIN!!! I have no idea how this has 5 star ratings. Good luck if you have a holiday booked/booking through them. You will need it!

Positive experience: They were helpful in organising my flights and accommodation in Thailand bangkok but didn't explain anything about the money travel card and didn't explain how there's a pin number in the money travel card package which I couldn't use the card in Thailand...

Fantastic experience: Got great service and very helpful in organising some difficult flights.

Fantastic experience: Great job , thank you Roshan Lewis

Negative experience: I went into the store today for my upcoming travel and the staff was so reluctant to help. I finally just said thank you and left. I see others have faced the same issue and the owner has replied blaming covid, I think that’s so silly as we are quite past that. Anyway for those reading who were offered no help, I ended up using l best&less travel they were helpful and resolved my questions quickly. They even offered me a better deal.

Negative experience: I have been into this store twice lately to enquire about flights and obtain quotes. We will be travelling within the next 3-4 months. Needless to say, both times I have been left with the impression that the staff are not the least bit interested in travel, building client relationships, and helping create for people what are essentially memories and adventures. You will wait at the doorway for some time if they are busy. Do not expect to be greeted or acknowledged. Then, when you do finally get to speak with an agent, they will not have the slightest interest in your travel plans. They are void of personality and interpersonal skills. As far as the quotes? I can book better prices online myself. Also, if you have flight centre gift cards, you cannot use these online (Flight Centres) website, and must use in store. However do not expect the store to match THEIR OWN online prices. How Flight Centre are still in business, I have no idea.

Negative experience: Terrible customer service. When someone says they’ll return your call and don’t but email the next day to say they are sorry and they aren’t in today so can’t help you at all. If I hadn’t gone to Cardiff Flight Ctre, who managed to fit me in, found the flights I was after, sorted my small problem I woul have missed the special offer for my flights. Cardiff were so helpful and professional I will be certainly be promoting their office to all of my family, friends and acquaintances in future. I’ve booked, paid and purchased insurance with no thanks to your store. Thankyou Mark & Cardiff Flight Centre.

Negative experience: Have had a shocking experience with Kelly from Flight Centre. She's impossible to get a hold of, phones are always busy, doesn't respond to emails and has made the whole process of booking a holiday really stressful. We asked for a new agent but were told it's easier to stick with the one. Told to make a booking but you can't get on to anyone to make a booking. Edit: Can't respond immediately - we have been trying to rebook our holiday since February 2022 after a COVID cancellation.

Negative experience: This store failed to do achieve the minimum requirement of a travel agent, book you on a flight that exists on the day you want to travel. I do not recommend traveling through them. Keep reading if you want to hear how they ruined our honeymoon and failed to take accountability for it. We booked our honeymoon through Flight Centre Kotara after looking online and deciding where and what we wanted to do. The deal Flight Centre could offer was better than what we could find online so we booked through them. Ultimately we would have been better off organising the booking ourselves as it would have been cheaper. The day after our wedding we woke to a text message from Jetstar stating that our boarding gate closed in 15 minutes. We weren't supposed to travel until the following day! Safe to say this distressed us from the beginning! After an hour on the phone pleading with Jetstar (since Flight Centre wasn't open to help) we were able to move our flight to the day after we had originally intended to travel, effectively cutting our honeymoon short by a day. Jetstar also advised that after they had notified our our travel agent of the changes earlier in the year, not us, as Flight Centre had made the booking. Jetstar said these changed occurred in April, 5 months before our intended departure date. We went into Flight Centre later that day to see if they could give us a refund for the 2 nights accommodation lost (one night in sydney, one night in Fiji) where they said "silly Jetstar" and told us that they weren't able to offer us any refunds on our lost accommodation as it had already passed the due date (but they could have if they actioned their notification from Jetstar earlier). In subsequent emails from Flight Centre, we were told that our flight had change 24 hours prior to departure. However, we were told from multiple other agencies (including other Flight Centre employees who had booked the same flight for their clients!) that it had changed months before we were due to depart effectively giving Flight Centre enough time to rectify the situation by changing our travel dates before deposits were due. They have never apologised or taken accountability for their actions. Not only this but when I did try to contact them they refused to answer my emails. If you want to travel in an unorganised manner, where if something does go wrong you get ignored, then please waste your money on this company. If you feel like a relaxing holiday, where you know your travel arrangements are taken care of then I strongly advise you save your money and go elsewhere. P.S. I see there is a response saying I should reach out to the customer relations team... Funny thing is I did this prior to writing this review. Seems the only way you can get a response from a business these days is if you give them a bad Google review.

Negative experience: Too busy to serve me on two separate occasions, told me to come back on Saturday morning, sure they will be not busy then

Negative experience: Don’t answer their phones, don’t respond to emails. Poor form

Negative experience: Customer service is terrible. Have had numerous dealings with flight centres all over the country. Apart from one in Brisbane, all come across as they are forced to organise travel and aren’t interested in assisting with travel arrangements. I have travelled all over the world and this organisation has been the worst by far. Certainly not assisted by the attitude of the female service agent I saw this morning. It was like I was a major inconvenience. Considering I was looking at a rather expensive trip to the USA and Canada, she showed little to no interest at all. Don’t wait your time with this lot.

Negative experience: We have had a terrible experience trying to book a NZ holiday with flight centre Kotara. It is so difficult to speak to anyone-no responses to emails and can't get through on phone. We were very thorough in telling staff what we wanted and mistakes were still made. We had requested and paid for extra baggage on flight there which didn't get put through so had to pay again at airport. Our return flight was booked with a completely different airline than what we were given in our itinerary and we were never told about the change. We rented a campervan and again specifically asked and paid for express drop off- this wasn't included either and had to pay again when picking up the campervan. Very dissatisfied with service from Michael (who apparently doesn't work there anymore). Very thankful for Hanna who has been amending all his mistakes.

Negative experience: Pack of rude people who don’t want to help you! I booked over 10 trips through them and now since covid they have all new staff and a all new rubbish attitude!

Negative experience: Understaffed, waited a week and didn't get back to me. Had to go in again. Unanswered questions or not informed by staff. Sorry but they need to get their act together.

Negative experience: Tried telephoning for 4 days without being able to speak to someone. Walked in and as I didn't have an appointment I wasn't able to speak to someone.

Positive experience: Pleasant we dealt with renee who is friendly and attentive and excellent customer service

Fantastic experience: I highly recommend! I booked my flights with Sandy and she was awesome! Very kind, patient, and she helped me to find the best option for me.

Fantastic experience: We were helped by Jess at the Kotara Flight Centre, and she was an absolute gem! We went in knowing where we wanted to go/when we wanted to go, and she was so efficient and helpful in finding everything and finalising it all so perfectly for us. She's even notified our hotel that it's our honeymoon, and gone above and beyond to make sure it's extra special for us. Definitely couldn't recommend Jess enough!

Fantastic experience: Sandy was amazing and helped me find the best way home.

Positive experience: Helpful and knowledgeable

Fantastic experience: Awesome customer service from Daniela.

Fantastic experience: Its a good place to have fast food

Fantastic experience: Fantastically helpful staff

Fantastic experience: This shop give tremendous service they know the product knowledge how to guide client to prompt direction. I have being with them for 5yrs. Hope they stay open ...cheer

Fantastic experience: Kirsty has been absolutely fantastic

Fantastic experience: My wife and I visited Flight Centre in January of this year to organise our European summer holiday. We were welcomed by a lovely young lady by the name of Kirsty Sharp. She had amazing knowledge and great advice and with her expertise and experiences was able to help us design our trip of a lifetime. Every part of our holiday was organised perfectly, from flights, accomodation, to organising our transport rentals and travel insurance. Even while traveling overseas she was only an email away and would always readily assist us with any changes or questions we had. I cannot recommend Kirsty highly enough and we will be definitely booking our next great adventure through her at Flight Centre, Kotara. Thank you!!