Flight Centre Mt Ommaney

Fantastic experience: Thank you to Bek @ Flight Centre Mt Ommaney for making the booking process for our recent NZ trip stress free. We highly recommend this flight centre, they were friendly, professional and patient to accommodate our requests. We look forward to booking our next family holiday with you.

Fantastic experience: Flight centre team had been really helpful with my trip. The team in particular Bek Westhead and Jesse Wong were very knowledgeable and helpful. They will go the extra mile to help you plan and manage your holidays! Thank you FC. Steven

Positive experience: Thanks Bek Westhead for organising my flights. I had a fantastic time

Fantastic experience: Sara is amazing at her job she always aims to please and does her best even when im a pain in the ...

Fantastic experience: This was the first time for me in using Flight Centre at Mt Ommaney after it was recommended by a friend. The consultant (James) was brilliant in his service and delivery in assisting with the organising of my european holiday. Even returning to the store 5 months later he remebered who I was and what I was doing. Definatley will go back there again in the future.

Positive experience: I have just returned from a trip to Japan,which was arranged by Maddy ,everything was perfectly arranged and Maddy is such a pleasure to deal with.Thank you Maddy.

Negative experience: Extremely Disappointed – Would Not Recommend Flight Centre My experience with Flight Centre has been extremely disappointing. Our cruise was cancelled due to Cyclone Alfred, and despite having paid four months before departure, it’s now been about six weeks and we still haven’t received our refund. Meanwhile, friends who booked directly with the cruise line received their refunds within just three days. The delay from Flight Centre has been incredibly frustrating. What’s worse is that I recommended Flight Centre to my friends, and now we’re all dealing with this unacceptable situation. I expected a far more efficient and reliable service from a company that presents itself as a travel expert. This experience has completely shattered my trust in them.

Fantastic experience: I highly recommend Flight Centre at Mt Ommaney My travel agent James was fantastic Very nice, friendly and very professional I needed to go to Europe in 48 hours notice wich was very stressful but James took all that stress away He got me the best flight, the best insurance explained everything very clearly Simply good old fashioned service Thank you very much James You are a legend

Fantastic experience: My mum Daniela has seen Dominique multiple times to plan lots of trips and she is always very helpful and friendly, and makes the trip stress-free! ☺️ Recommend her to everyone!

Fantastic experience: Booked flights with James at Mt Ommany branch. Excellent service, great knowledge, vey efficient, professional and friendly.

Fantastic experience: Great service bek was very helpful. Picked out a great cabin for us best we've ever stayed in. All staff very friendly and helpful

Fantastic experience: We enjoyed our trip to Europe, booked through our long term amazing, efficient, and knowledgeable travel agent Amiee Luffman, at Mount Ommaney Flight Centre. She always gives us great options, and kept us updated for flight changes etc whilst away. Thanks Amiee - we appreciate your work.

Fantastic experience: If I could give Jesse 10 stars I would. He sorted out an issue with qantas for me whilst I was overseas. He is prompt, and highly capable. Thanks Jesse, you'll be getting many referrals from myself and family in the future

Fantastic experience: Sarah Jenkinson is just Da Bom. She spent time with us and made the whole experience just so easy. With her help and suggestions she made the whole experience a breeze from start to finish. Thank you Flight Centre. Will definitely use your services again.

Fantastic experience: I had the pleasure of being served by Jesse and what an absolute pleasure it was, he was extremely helpful in so many ways and made the process of booking a flight for my son so easy. I will 100% be going through Jesse again.

Negative experience: Enquired a few times to get pricing for travelling overseas in a month and never got back to us via email or phone call.

Fantastic experience: Had a recent trip to Ireland both Northern and Republic. It was a trafalgar tour plus a week self touring. Abely organised by Amiee Luffman of Flight Centre Mt Ommaney. The tour of this beautiful country went off without a hitch. Highly recommend this tour and Amiee's' skill in organizing. Thanks again Allan C.

Fantastic experience: My family and I had the best experience booking our holiday with Jesse at Mount Ommaney Flight Centre. We had a family emergency and we had to return home, he got us on the next flight out and even got us a refund on our other flight. Jesse is professional and efficient and I won't book with any other Consultant. Highly recommend Jesse!!

Negative experience: ⭐ -5/5 DO NOT BOOK YOUR HOLIDAYS WITH THEM! My experience with Flight Centre has been beyond frustrating. My flight was cancelled because the airline collapsed. After contacting the airline directly, I learned that Flight Centre, as the booking agent, needs to initiate any request for as a creditor for any sort of possible compensation if any. I’m not even expecting the money—I just want to see the necessary steps being taken and some transparency so I know they’ve done everything possible. But that hasn’t happened at all. While they did eventually secure the remaining refunds of the activities and the stay, it only happened after numerous follow-ups on my end. My assigned agent, Dominique, is either away, sick or unavailable, and every time I call, I have to re-explain the entire situation. The answer I get? “She’ll help when she’s back.” Meanwhile, no one else is taking any responsibility. I’ve had to follow up so many times, and each time, it’s just another runaround with no real answers. I shouldn’t have to chase down customer service for them to do their job! Flight Centre may handle simple bookings, but when real issues arise, they lack accountability and professionalism. As I have told them on email Real customer service means stepping up when things go wrong, not just coasting when it’s easy. If I could give negative stars, I would. Plan your holiday with someone else—Flight Centre is clearly incompetent and unreliable unless you’re giving them an easy task of just booking your tickets. I’m scared they’ll mess that up too, just do it yourself.

Fantastic experience: Sara at Mount Ommaney was a pleasure to deal with & planned a perfect Cairns getaway for our family. Definitely recommend Flight Centre Mount Ommaney.

Fantastic experience: Sara was so patient and helpful with my complicated booking! So grateful

Fantastic experience: Thank you to Jesse for his amazing service. We are having horrible service with another store and although he could not resolve the issue he was very informative and helpful.

Negative experience: Never ever leave bad reviews but extremely disappointed with my visit today. I have a gift card expiring soon that I wanted to use as part of my payment for some accommodation. Can’t use Flight Centre gift cards online so was advised to go into a branch, to find that the same exact accomodation is an extra $400 on their in store booking system, when I asked why the hefty price difference since it was all through Flight Centre I was told that I’m paying for an in person professional booking service (a simple same state hotel booking mind you) and that “if I want the cheaper rate I can call and get someone from the Philippines”. Little did he know I am actually part Filipino and found this kinda rude - not to mention upon calling the call centre (after 8 calls to different 1300 numbers to find someone who could take my money) a kind Filipino advised me that they could not do the cheaper price either and it was the same rate as in store. Haha! So in order to use my gift card I must pay hundreds of dollars extra than Flight Centre’s very own app and website pricing. I am going to throw my gift card in the bin it’s not worth it with these people extremely outdated service look elsewhere for much much better rates and customer service!

Fantastic experience: James was super helpful when booking our flights to the US. Even more helpful when we had add a newborn to our booking. Thanks Flight Centre Mt Ommaney.

Negative experience: Waste of time, book an appointment as we live over an hour way, get there 3min early l wait 15mins to be seen, then 5 minutes in told to hang on, while she helps a walk in... not happy .. why make the appointment

Positive experience: We gave Sara a tricky booking to deal with. Cancellations and rebooking. I recommend MT Ommaney Flight Centre for all your travel. Tere and Wendi

Fantastic experience: Friendly and informative. Jesse Wong explained everything in great detail, and answered all my questions with a smile. I am very happy to have had this booking experience. Thank you

Fantastic experience: That was amazing ! Brooke was the ultimate professional explained everything and was such a joy to help me with all my requirements and advised me on some great ideas and things to do while travelling !! Will be back ever time to see Brooke , she was a delight . Cheers Phoenix

Fantastic experience: James Spencer was our flight center assistant which made our holiday amazing to Europe. Very helpful with recommending places to see and delicious food. Thanks James

Fantastic experience: I’ve used Flight Centre Mount Ommaney for all my interstate travels and hotel bookings for the last 3 years and the staff are amazing. Dominique is my main agent and she is fantastic. She knows her stuff, always friendly and approachable, always goes the extra mile to find the best deals on flights and hotels to suit my needs whether that be timing, location, ratings, personal rooming preferences, etc. If she doesn’t know something, she’ll research it for me and find out the info I need. I will always recommend her to anybody looking for a travel agent to help create those special travel memories and make dreams come true!

Fantastic experience: Brooke was extremely helpful with organising my trip to Tasmania. She managed to book my trip quickly and with ease and catered to all my difficult requests. Thanks Brooke you’ve made this trip unforgettable!

Fantastic experience: Thanks Josephine Miller from Mt Ommaney Flight Centre for organising my flight trip she done a great job and wish her all the best!

Fantastic experience: Nice centre

Fantastic experience: After 10 years or so without book my Flights with Flight center ( due to a bad experience) , I went there and was served by Ali , he was so helpful , professional and found the best solution for my requirements .

Positive experience: James has been an awesome help with my flight bookings. He also gave me some tips and find a place for me to stay in New York. So happy with my purchase.

Fantastic experience: Jesse has been very helpful in planning my family cruise! His correspondence has been mainly with my mum who has a slight language barrier but he’s always so patient, willing to explain everything twice to me when my mum calls for confirmation of details etc. He’s so bright and cheerful over the phone and always trying his best to give us little tips to make the holiday even better. Flight Centre Mt Omm is lucky to have him!

Fantastic experience: Thanks to Flight Centre Mt Ommaney, my daughter and I enjoyed a wonderful trip to New Zealand's South Island. Our travel consultant, Amiee Luffman, was knowledgeable, professional and friendly throughout the planning stages, helped us reality check what was possible with the budget and time we had available, and assisted us to put together a great itinerary. Apart from our initial meeting, all contact was online which saved us a lot of time. Amiee was sure to check hotels and tour options with us before booking. We received an updated itinerary whenever a change was made and the payment process was quick and easy. During the trip itself everything went smoothly, no unexpected hiccups with flights, vehicles, hotels or tours. Thank you Amiee and Flight Centre Mt Ommaney for helping organise a truly memorable holiday.

Fantastic experience: highly recommended and staff are very professional and kind, especially James Spencer.

Negative experience: While the staff were relatively friendly if a bit slow to respond at times, most of the accommodations booked for us were substandard. We kept hoping it would get better as we moved from place to place but it got so bad we ended up renting different accommodations ourselves for our last two major stops, basically throwing the money for our existing bookings away. We checked and some places flight centre had booked us in were rated poorly in TripAdvisor, and our experience matched these reviews. Wish we had checked earlier but we trusted flight centre. We will never deal with this company again. Edit: Booking places such as the ones in the photos is unacceptable, period. Leaks, filth/mould, broken appliances, tiny rooms, sloping floors, vermin, no ventilation, insecure areas of town etc. Multiple of these issues existed at most places booked by FC, and matched complaints in tripadvisor.

Fantastic experience: Allways extremely especially when Nicole Fordyce was there

Negative experience: Warning!!! Don’t use flight centre. No customer service. They take your booking /money and then not interested in providing the service and information for your trip. I have had to call every day for the last week and after 5mins of no response they hang up the phone. Don’t book over phone/email as all the stores are separate and if you can’t get to that store you can’t pick up your items or see them in person. Best not to use them. I will never use them again. After trying for 2 weeks a few months ago every day to contact the store, I sent feedback and their standard response time is 4 weeks. Avoid the pain, Im still waiting for my itinerary.

Negative experience: Very disappointed with the service. The travel agent was very slow or sometimes didn't respond to emails. Wasn't really helpful in providing us information for our cruise. Day before cruise was still asking for our personal details, which we had previously provided.. Wouldn't go there again

Positive experience: Seemed oddly uninterested in providing any information. Went for a flight quote and despite multiple attempts by us to prompt the consultant for a quote, they seemed relatively uninterested. Asked a question about group bookings, and was told that they didn't work for group bookings, so couldn't provide any information for us. The interaction was personable but was left a little bewildered as to the business model, as we left five minutes later with nothing achieved. Went to an alternate provider and had all questions sorted quickly.

Negative experience: Poor service! Literally looked us up and down at the door and when we enquired about a trip, staff grabbed our details and said they would get back to us with the best deals, sending us on our way. It took days to get back to us (already booked with another organisation in the meantime) and the quote we received from Flight Centre was extensively more than what they said they could do it for/ what the rep displayed to us on the screen that day. Wouldn't recommend waisting your time and hard earned cash. Booking online is better value and service than these lot.

Negative experience: Showed up there on two separate days and young Asian guy was on a speed dating session with young girls, obviously not up to standard for customers service

Fantastic experience: Kaylee was an absolute top gun! She helped my partner and I book a cruise with ease. Thank you

Negative experience: Do not even waste your time using Flight Centre or a travel agent. We went to see Vesna weeks ago and she was meant to have the quote to us over a week ago and crickets… haven’t heard a peep. No quote, no correspondence.

Negative experience: TOTALL SCAMERS DO NOT TRUST ANY VERBAL AGREEMENT FROM THEM GET VERY THING IN WRITING OR YOU WILL GET NOTHING !!! unprofessional stuff in mt ommaney office ! they promised to provide the hotel but they didn't !!! shane as manager is only covering up and backing up his colleague , big lier . there was no mines star otherwise I give them -10 I payed more money to get pice of mind for my wife for traveling to this useless company .we only received hassle . I just find buying the ticket directly on line from air line is best and safest and cheapest and they are more responsible . do not trust any word from them they are a big liers buy you thicket direct from air line for best deals and price .

Fantastic experience: I simply can not fault the service or professionalism of the lovely Kaylee. She has not only made our whole experience with a COVID hiccup seamless and easy, she is a delight to deal with also. Thank you so much. I will continue to book through this wonderful team again and again.

Negative experience: The lady with the red hair was unfriendly, unhelpful and gave inaccurate information. I later spoke to a man who said he would call me back regarding flights but never did. Won't be returning.

Positive experience: Must have competitive rates there was a few people in there booking flights. Lots of seating and friendly staff. Disabled access, just on edge of food court.

Fantastic experience: Kaylee was superb at efficiently filtering multiple flights and countries with best prices too. Great follow through to ensure we had the best combination flights and pricing. Far exceeds internet searches and I will use Kaylee again. Top job. Thanks. :)

Fantastic experience: Jessie was amazing. Super friendly and professional. Really wanted to make sure I had the trip I wanted. Will definitely be recommending Jessie as a first rate travel consultant.

Negative experience: Very bad service

Negative experience: Quite annoyed with the service, went to the airport at the first of the month and was told that I was not booked on any flights as the agent stuffed the whole thing and double booked my returning flight. Called to sorted it out was told “ I will get back to you” still have heard back from my agent after countless calls.

Negative experience: Not even try to call back

Negative experience: Very disappointing experience with Shane recently. It's like everything was such a bother. Sorry to be an inconvenience just by asking for some help planning a holiday.

Fantastic experience: What a professional way to conduct your business, shane Jones, your help with planing our holiday was amazing, you are a credit to flight centre.

Fantastic experience: Best customer service ever, Shane was replying to my email after his working hours, anytime l send an email regardless what day, what time l get a reply straight away from him. Very impressive .

Positive experience: Very good information.

Fantastic experience: For over a decade, I never book any travel or holidays without contacting the Flight Centre. They take the stress, extra expense and time out of holiday/travel bookings and super friendly too. Kaylee Mills was my consultant and I can't thank her enough for her service and attention to detail.

Fantastic experience: Thank you to Dominique Newell for a job well done!! From the time I sat down at her desk last week, I felt very comfortable with Dominique. She gave me all the information I needed as well as reassurance around the possiblities of flight cancellation due to mandatory lockdown and illness. Even after my sisters flight was booked, Dominique continued to send us reminders and an email about a gate change. During these times of unease and uncertainty around travel, its really important to have people like Dominique, in the travel industry, who has amazing communication skills and awesome customer service. Once again, Thank You!!

Fantastic experience: The worst news this morning , that FLIGHT CENTRE , MT OMMANEY will lose JAMES SPENCER due to staff reductions . The effort that this young man put into giving his customers a great service is second to none and beyond me why anybody would want to lose this man even in these times. He should be an investment for the future of any company . I'm sure someone will snap him up in no time. Good luck JAMES , and thank you again for your incredible service . Please keep in touch if you are going to continue in the travel industry as we would like to continue the use of your services.

Fantastic experience: My wife and I have had the debacle of travel like so many others and James Spencer was given our file to deal with. I would like to say that he has handled everything with such professionalism and courtesy that put our minds at ease from the beginning. He knows his job very well (unlike others we've dealt with from the same company). I think Flight Centre have made a big mistake by making him redundant. He is an absolute credit to the company and are crazy to let him go. But it is what it is and we would like to wish James the best in his future endeavours. Thanks for everything you've done for us James!

Fantastic experience: a business is only as good as its front line troops and James Spencer is the best I have dealt with since I started to travel in 1967. My only regret is that I did not find him till 5 years ago. Since then he has made my travel plans easy to manage and has also save me on unnecessary purchases whilst ensuring that I was well protected and had everything we needed for a good safe holiday away . Thank you James Denise & Gary M

Fantastic experience: I would like to sincerely thank James Spencer from the Mt Ommaney branch for his professional, caring and responsive help with every detail of our holiday. In these unprecedented times, James's knowledge in the travel industry has been outstanding, and without his advise we would not have achieved such a good outcome. Best wishes for the future James, you will be a great asset to the Travel Agent Industry where ever you work as a valuable team member.

Fantastic experience: I only see James Spencer at Mt Ommaney because he has always gone the extra mile to help me with my travel arrangements, because o this I have never felt the need to look elsewhere. I hope to see you again when this craziness of Covid is over and we can all get back to travelling.

Fantastic experience: I have never had a poor experience with this team and especially with James. Who has organised all my family’s travels and my schoolies trip to Adelaide. You have been amazing.

Fantastic experience: Have always used Flight Centre Mt Ommaney. Nicole always assisted us to find great deals and the best flights. Then when covid struck and she was displaced James looked after us and got all our refunds for cancelled flights, car hire etc. I hope both of these great people get there jobs back when everything returns to normal.

Fantastic experience: Recently spoke to James at the Mt Ommaney Centre. He was warm and welcoming and handled my enquiry with great efficiency. I look forward to dealing with James in the future.

Fantastic experience: Great staff and and always looking for the best deals

Fantastic experience: Very happy with the Service 5 Stars for James Spencer

Fantastic experience: James Spencer has only recently been handed our file and despite not having any background on our disrupted travel plans, he quickly became aware of what is required and the timing of events for processing. He reassured me that he would be following up on all dates and refund processing of our international bookings. James has instilled confidence in us that our travel cancellations will be handled efficiently, compassionately and with due concern for our circumstances, despite the myriad of other travellers he is looking after. Thank you in advance James.

Fantastic experience: very professional james spencer my regular agent puts his energy into ensuring i have everything i neef to have wonderful holidays.

Fantastic experience: Fabulous service, and advise! Unfortunately I had to cancel our overseas holiday. James went above and beyond to help me secure refunds and submit insurance claims. Wouldnt hesitate to contact James and book through FC Mt Ommaney! Thank you again for your help and hard work!

Negative experience: Need to improve and compete with current market. Flight center use to beat others now loosing business coz they advertise but don't deliver. Its sad but true

Fantastic experience: Ali Zaidi. Thank you for your help and prompt service.. SJ

Negative experience: Went through a travel agency to avoid mistakes. My experience ranged from our particular agent often not being available through to tardy or not returned communications. It was neither enjoyable or reassuring. Due to our agent not bothering to check our (supplied) passport details, my granddaughter nearly got left behind at the airport because she didn't have 6 months before her passport expired. Only found out by accident. When I contacted another agent (mine wasn't in), who was much more competent and alert, she advised me on what to do to facilitate a renewal and refunded the rapid application fee. She was very good and very helpful. 5 stars to Lisa.

Positive experience: Still waiting for a refund. It's been almost 2 weeks.

Fantastic experience: Very helpful staff. Thanks to Jared for all he did today.

Positive experience: Friendly, and Helpful!

Fantastic experience: First time using this travel agency and our agent Jared was so helpful and nothing was too much trouble. He found us the lowest airfares to the UK and we were so thrilled at what great value they were. He spent so much time with us over the phone finding us the best options for the flights and then months later spent half an hour over the phone again making sure we were happy with our seat selection. Will definitely go back to Jared to book our future holidays.

Fantastic experience: Nice

Negative experience: Poor service

Fantastic experience: Fantastic great staff and help

Negative experience: Service's is bad

Positive experience: Very helpful

Fantastic experience: Great service! Looking forward to my first overseas trip

Fantastic experience: Great Service Jared. Honest, quality, professional service. That is all customers want, and I received that on a public holiday.

Positive experience: Nice :)

Fantastic experience: Great staff here, always willing to help and find you the best deals possible... The Manager, Alysha, is exceptionally helpful and knowledgeable

Fantastic experience: Amanda is a gem. Knowledgeable diligent works hard towards good outcomes. Seems like they are open times that suit busy people

Positive experience: Now has two service centres in the complex. Not sure that helps locals.

Positive experience: Helpful staff

Positive experience: Friendly staff, tried to help without putting pressure on us.

Fantastic experience: great shopping center

Negative experience: Talk about giving miss information would not go back the flight information was disgraceful

Fantastic experience: Karl was fantastic to deal with. We came across a deal on the net whilst we were overseas and asked if he would price beat it. Sent him the screenshots of the deal via email and he honoured the price beat policy. He then proceeded to do the booking, got child meals for the kids without us even asking. Karl even retrospectively accepted Flight Centre gift vouchers I got via Youi and credited back the money I had already paid.

Negative experience: Wanted a quote for me and my partner ended up getting a quote for 4 people ....Not what I wanted. Last timed I booked the same Girl couldn't help me with a visa information. thanks not a happy customer.