Flight Centre Wetherill Park

Fantastic experience: Jane Brown always excellent and friendly service, also very knowledgeable. 5 star service.

Negative experience: It says the shop closes at 5pm. I arrived at 4:15pm to ask a simple question & the gate was half closed & they told me they’ve closed the shop already.

Negative experience: Very rude customer service. I called Wetherill Park flight centre to ask for information but the lady over the phone was very rude. I spoke politly and said "thank you" at the end eventhough she did not provide the right information, but she just hung up. I am really disappointed.

Fantastic experience: Han Phan was very helpful and professional and I can’t wait to get my next flight organised with her. She even refused to eat her dinner to serve me first

Fantastic experience: Hi had the pleasure of making a return Flight booking to Melbourne with Jane Brown from the Flight Centre at Wetherill Park. Jane helped me organise the best flight, times and seating for my Director. Even after some changes, Jane was very courteous and very prompt with the replies and tickets. I will definitely be Calling Jane at Flight Centre Wetherill Park with my next booking. Thanks again

Negative experience: I went today to buy a flight, and I felt bad asking about the tickets. I know English isn’t my first language, but it was a simple question about the dates and destination. However, I felt judged for my English, and it seemed like the agent thought I couldn’t afford the tickets. Even though I mentioned that I had seen cheaper prices, she refused to help me. Honestly, if you don’t speak perfect English and aren’t dressed in fancy clothes, don’t waste your time or make yourself feel like a fool by going there. It was awful. I purchased flight there about a month ago and spoke to Anthony he was fantastic,helpful and amazing I left feeling happy so not all the staff is rude and arrogant just the one women I spoke to.

Fantastic experience: Had a great experience with Jane, she was most helpful with my enquiries and resolved them with ease, great job Jane

Fantastic experience: Excellent service and follow through. Vera did a fantastic job.

Fantastic experience: I went thru Flight Centre Wetherill Park, Giselle was absolutely amazing, very helpful and full of suggestions for us. I will recommended her to all my friends

Fantastic experience: Giselle G helped me and my husband with arranging our honeymoon in September 2024. She is full of knowledge and was able to help us arrange everything with no issues. Giselle is the perfect travel agent!

Fantastic experience: I would like to extend a heartfelt thank you to Giselle Galea from FC Wetherill Park for her outstanding assistance in organising our upcoming cruise holiday. Her expertise, patience, and keen attention to detail have made the entire process seamless and enjoyable. We truly appreciate the time and effort she put into finding the perfect options that fit our preferences, and the kids are thrilled about the trip! Giselle's dedication has made this experience even more special for our family.

Negative experience: An unpleasant experience. Went to flight centre excited, to plan a holiday and left feeling crushed. The Agent who we delt with treated us with nothing but attitude, judgement, and disrespect. Im not sure if this is just her or how they regularly operate but thats not right.

Negative experience: Absolutely Terrible Experience I recently visited Flight Centre Wetherill Park and was incredibly disappointed with the service I received. The agent was incredibly rude and condescending, assuming that I couldn't afford the trip based on its cost. She offered no alternative suggestions or advice, simply dismissing my inquiries. The agent's constant repetition of how expensive the trip would be was both offensive and unhelpful. I felt like I was being judged and dismissed based on my financial situation. I will definitely not be returning to Flight Centre in the future and would highly recommend avoiding this location.

Fantastic experience: Had to miss a flight due to a infection, but thanks to Vera i was able to rebook the flight. Excellent help at such a short notice and was able to fly out on the next day.

Fantastic experience: Booked our family holiday from overseas at the last minute with Han and we have nothing but gratitude to express how professional and prompt she was for giving my family excellent service. She went above and beyond to have my family here on time! It was a stressful situation and she exceeded all our expectation's. Thankyou from all of us for your excellent service Han and for especially being so patient to a stressful situation. Nothing but gratitude from my family We will be back most definitely to book again with Han!

Fantastic experience: Just wanted to give a massive thankyou to Bianca she was so helpful with our honeymoon that had to be delayed due to my grandmother passing a day before we needed to fly out. The team were very swift at cancelling flights to avoid fees which made the experience less stressful for my husband and I during this difficult time. We had then attended Wetherill park to see Bianca again to help us rebook tickets for our honeymoon and she was exceptional her advice work ethics are truly an asset to the team. Thankyou once again we truly had the best time away and cannot thankyou enough for your help!

Fantastic experience: Hi Jane thank you trip to Sth Africa was amazing highly recemented to anyone. the safari tour was well organizes. And seen so many animals what i wanted to see. Malta is another beautiful place to go to also. once again Jane thank you for organizing this trip every when well . Charles Spiteri

Fantastic experience: Very happy with the service from Flight Centre at Wetherill Park. Vera was the consultant that attended to my trip details. Everything went exactly according to plan and I had a car waiting upon arrival. I will use this business for future travel.

Positive experience: Thanks a lot to Vera for taking care of our tour. You have done a good job to suit our holidays Regards Murthy and Anitha

Positive experience: very helpful

Fantastic experience: Maria from flight centre never has a problem helping me out with anything nothing is too hard !! Always takes the time and goes out of her way to help. The team at Flight Centre Wetherill Park are all really friendly wouldn’t hesitate in recommending them to anyone. Thanks FC Wetherill Park !!! Especially Maria !!!

Fantastic experience: Jane has been very helpful and knowledgeable in getting our trip sorted in a quick window of time. We will certainly be speaking with her first for our next trip

Fantastic experience: Best service ever, very respectful staff... Vera is the best in this center. Thanks pretty girl for your service

Fantastic experience: We got the pleasure of having Maria coordinate our Europe Trip. From start to finish she was professional, informative and transparent. Maria shared her wealth of experience in the travel industry and would highly recommend Maria to anyone looking for support booking tours and/or trips!!

Fantastic experience: I have two wonderful colleagues who assisted me for my holiday to have a wonderful time. April 22: Vera was the one who assisted with my flight and accommodations to have great values on my 9 days in Queenstown, New Zealand. Also, confirming the date, time, hotel booking, and flight airline with great customer service. (Second time to assist me for my flight) May 3: Bianca was the other colleague who was able to provide me awesome information with declaration form and showing me on the website beforehand with a clear and informative voice. Bianca also mentioned to me about the best currency exchange store at Parramatta. With these two fellow colleagues, I had a wonderful customer service experience ✌️

Fantastic experience: The service was excellent. They answered all the questions asked

Negative experience: Really unhelpful. Maria had very poor customer service.

Fantastic experience: Giselle has been amazing she's so helpful, friendly, and ticks all the boxes. I would highly recommend her. Thank you Giselle

Fantastic experience: Maria understood my request from the first moment and it was evident she knows her job inside out! Thanks!!

Fantastic experience: Review: Giselle I give her 5 stars,Perfect travel consultant Our second time booking with her.

Negative experience: Better do it online yourself. Not really expert! They want you to spend more. Now I have to pay our seats. I thought was allocated our seats after we bought the tickets. Hayys!

Positive experience: Very helpful staff member

Fantastic experience: Giselle from Flight Centre Wetherill Park is very easy to speak to and she takes everything we need on board to come up with possible travel ideas/tips etc. Her efficiency and capability is why I am a repeat customer.

Fantastic experience: Giselle Galea was very accommodating and knowledgeable in looking after our tour requirements. We ran into a cruise cancellation issue and she was able to manage it well, looking for alternative itinerary acceptable to us. Highly recommended.

Fantastic experience: Jane is a super star. She is professional, patient, friendly and very helpful in every way. My husband and I have booked a couple of holidays through Jane. Her diligence is second to none. Our experience is fantastic. Thank you Jane.

Fantastic experience: My partner and I had the pleasure of booking our amazing holiday with Jane. She made the entire process seamless and stress-free. Jane was always prompt in responding to our questions and concerns, and her expertise and attention to detail were evident every step of the way. Thank you so much ☺️

Fantastic experience: Special thanks to Maria for her excellent customer service, patient at all the time I deal with her, thank you Maria

Fantastic experience: Giselle Galea, Flight Centre Wetherill Park is very helpful and accommodating. I will give her a 5 Star rating. She arranged our cruise due on 29March2024 which was then cancelled by MSC . She organised our new cruise and flights with ease. We have been with Giselle for more than 5 years. Great personality.

Fantastic experience: Gia Han Phan was very kind and helpful. Thank You Han ! I am very satisfied. I will always buy tickets there in the future. The other staff are also very friendly and helpful. Very easy to cooperate with them.

Fantastic experience: Anthony knows how to provide a quality service and travel experience. Three months ago, he organised my 40th birthday trip to the Maldives and Singapore. My experience working with Anthony was seamless and my family was absolutely impressed with the attention to detail regarding every aspect of our trip. Planning my next trip with him now as we speak. Highly recommend Anthony!

Fantastic experience: Visited Maria at Wetherill Pk yesterday to book some flights in Italy. She is so knowledgeable and very patient. Would recommend her highly.

Fantastic experience: Bianca Volcic was so helpful and went out of her way to try and help me I like to give her a 5 Stars for all the help i get ,thank you again

Fantastic experience: I spoke with Han, and she was incredible. Replied quickly to emails, knew the industry, and got us where we wanted to be.

Fantastic experience: Friendly staff

Fantastic experience: Recently went to flight centre wetherill park to book my upcoming Europe trip. The team went above and beyond to plan my dream vacation. Every detail was arranged and personalised itineraries. I highly recommend flight centre wetherill park.

Fantastic experience: I have recently just came back from my trip from jordon Turkey and Egypt . Jane Brown delivered the best travel itinerary and service. Everything was organised to a tee. I highly recommend Jane for your holiday bookings

Fantastic experience: Flight centre Wetherill Park staff are always helpful. I book my family holidays every year and get the best deal and service. I will book my next holiday again at flight centre Wetherill Park

Negative experience: disgusting customer service, arrogant staff, unhelpful, was told that going into the store will cost you more than using their website, they tried to charge me $500 more for the exact same thing as i found on their web page, on top of that they scam you with the captains package and tell you is an admin fee. we will never go back to flight center again, we had been customers of the liverpool store for close to 10 years and they were helpful and honest, it seems as though flight centre is now ripping off customers to gain back the profit they lost during covid. Stay away from wetherill park store........ at all costs

Fantastic experience: Very good and service is fast

Fantastic experience: Did everthing I needed doing, no fuss.

Fantastic experience: I had the best experience at Flight Centre. No trouble at all. Vera was amazing. I would recommend her 100%. She did exactly what we wanted. We will definitely be going back. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Fantastic experience: Maria Campolongo from Flight Centre Wetherill Park is the best! Maria has looked after all my travel needs for many years now and I would not book a trip with anyone else. She always goes above and beyond to ensure that our trip goes without a hitch. I was with her yesterday booking my next holiday and, as usual, all went very smoothly and professionally.

Fantastic experience: Maria Campolongo is very very friendly and very committed and she goes out of her way to accommodate my physical disability so that I can get the best possible enjoyment out of my holidays

Fantastic experience: Giselle has great customer service I called her for travel insurance wishing 20mins I had a quote and payment was made, she made it so easy for me to purchase what I needed.

Fantastic experience: Giselle is always helpful, polite and knowledgeable in finding the right cruises, destinations and flights for the holidays I wish to go on. She also checks to make sure that everything is correct before I make my final decision. Very professional and polite!

Fantastic experience: We have had the privilege of having Bianca as our advisor, when we have booked a couple of trips we found Bianca to be very professional, knowledgeable, helpful and extremely friendly. We would recommend Bianca to friends and family. thank you for your excellent service.

Negative experience: Unfortunately I am unable to give Flight Centre Wetherill Park a positive review. I felt that once they had my deposit any customer service stopped. Neither Wetherill Park branch or Flight Centre head office pick up phone calls, ever, making you stay in a loop for 5 minutes or more only to hang up and tell you to call back. No voicemail possible. Had my friends not told me they had received their luggage tags and tickets I would never have known I needed them or obtained them for my journey had I not chased them up just before trip started. In store Customer Service I felt were quite rude generally. Inability to access my flights to manage them personally was incredibly annoying. I don’t normally use a travel agent and will definitely not use Flight Centre again.

Positive experience: Good

Fantastic experience: We haven't booked our trip as yet however Maria has been incredibly helpful and friendly. She is very passionate about travel and knowledgeable with her many years of experience in the industry and traveling. Maria attends to emaila promptly and I look forward to confirming our holiday very soon!

Fantastic experience: Great customer service on time and everything is well explained. I had the honour to be looked after by maria and she knows her profession . You need to travel go see maria.

Fantastic experience: Very well organised Holidays

Fantastic experience: Jane has been our family travel agent for the past six years, she’s always eager to help and lovely to deal with. Jane is extremely knowledgeable on all things travel and she’s up-to-date with the latest info and always a pleasure to deal with

Fantastic experience: Highly recommend María at Flight Centre Wetherill Park. Great knowledge of lots of places. Have booked with her many times and have never been disappointed with her recommendations!

Fantastic experience: Jane was amazing and always available to help and answer any questions.!! Will definitely be seeing her again

Fantastic experience: Recently booked an overseas vacation with Jane. Right from the start it was evident that Jane had a wealth of experience and know-how when it came to all aspects of our trip. She was highly organised, responsive to emails and made follow up calls to us to ensure that everything was organised throughout the entire process. I highly recommend her for all your vacation needs.

Positive experience: They are very helpful

Fantastic experience: Giselle at Wetherill Park is a gem. She was very professional, followed up and looked into my query with a great deal of care. I have sought after and dealt with many travel agents and struggled to find someone who ticks all the service boxes. From the get go, she was a pleasure to deal with, responsive and delivered the product I requested in a timely manner. Highly recommend approaching Giselle for your travel bookings.

Fantastic experience: Jane is amazing! She has organised 2 x trips for me now. India and then our Italy/Greece trip. She creates the best itineraries and everything runs very smoothly and she covers all things you don't even think of.

Fantastic experience: Jane was helpful in booking a trip to Chile and Torres Del Paine. Beautiful trip and location!

Fantastic experience: Jane was really helpful and really understanding and highly recommended all the team

Fantastic experience: Me gusto mucho el yopin hay muchos comercios

Fantastic experience: Jane was very helpful guiding me to book my holiday for 2024… Thanks for giving me the time today ❤️

Positive experience: Anthony was very helpful with booking our trip.

Negative experience: Today I tried to book my flight through Flight Centre online but because the Commbank Rewards Points Redeem was down and not working and the phone lines were not being answered (mind you I called over a dozen times trying all different options). I opted for a Flight Centre gift card only to realise it was only for IN-STORE use. I drove myself to the Flight Centre Store in Wetherill Park Stocklands where it was quite busy. with every agent with a customer. As an agent became available to help me I started to explain that I wanted to book my ticket online but due to so and so issues I'm now here with a $500 gift-card to book In-store because online was down. The travel agent's name was Anthony Tuy. Before he started he had informed me that there will be a booking fee of $50 per booking to book in-store. I asked if there were any other options as I don't want to pay a booking fee. I would like to book myself online but I have a gift card that can only be used in-store. He said nothing he can do as now traveling is so busy they never used to charge booking fee but now they do in-store "that's how we get paid" he added. Left with no options I had to book due to i still have a $500 gift card that I can't change back to rewards point so I'm stuck with. I asked him if I use it to book hotels/accommodation will I still be charged a booking fee? He said yes. As he was organising the payment he had said to me "I've upgraded you to our 'Captain's Value Package' so that will make up for the $50 booking fee you had to pay". After payment. As I was driving home I felt very annoyed. So I called Flight Centre Customer relations and spoke to a representative. She said that there shouldn't be any booking fee. What I had paid for was the 'Captain's Value Package' which i never asked for and so i tried to explain that no he said booking fee as I didn't ask for any package. She then informed me that this was a non mandatory thing and that it can be refunded. She asked the branch to organise a refund. I called the branch back. (Lucky someone finally answered) A woman named Maria (apparently is the Manager there). I explained what had happened. I got no apology only... "I don't know what you want me to say" "Anthony wasn't doing anything wrong" "Everything he did was correct" She started with.. the Captain's Value Package wasn't mandatory but head-office recommends them to push it.. to its mandatory and if customer relations ask us to refund then we will. All I can say is I feel bad for all those customers today that couldn't or didn't know how to book online. Came in-store and trusted these people to help them but only to have the FLIGHT CENTRE STAFF smack then with a "booking fee" and "here have a complimentary upgrade to Captain's Value Package" (THAT THEY EVER ASKED FOR). What these sales agents are doing is taking advantage of vulnerable customers during this peek post covid travel time. It's unethical, dishonest and disgusting behaviour.

Negative experience: I was told last fri my tickets would be printed out sat and to come back, didn't due to other stuff, went Monday and girl said to me " you aren't travelling till Nov, you don't need tickets now, come back in 30 mins if you want", I didn't as her attitude put me off.

Fantastic experience: Sharon is too helpful and kind

Negative experience: Lack of communication and experience. The worse thing we did. Before we used to go to their shop at Fairfield in the Neeta city and they were great.

Negative experience: 10 Past 9 still not open!. Worst company.... all they want is money. Shut your doors and go away

Fantastic experience: I have used the Flight Centre on several occasions in the last three months, including booking flights to Tokyo which had proved problematic on the internet. Mariam Alyas was very helpful and dealt with my needs promptly, efficiently and with humour. I can highly recommend her.

Fantastic experience: Giselle is amazing. Very patient and professional. Especially with understanding my emails, haha

Negative experience: Staff were very rude, i called up twice to book an appointment but got no response, so went in to go face to face, waited 30 minutes only for a staff member (who wouldn't disclose their name) to only tell me that i had to book an appointment and that she hadnt had lunch yet and couldnt help me. Absolutely appalling to be treated like that, instead of trying to book at a later time that day or another day in general, i just got told i couldn't help sorry, "Go online and have a look for trips".

Fantastic experience: Very Helpful, Good Advice... Service with a Smile!

Positive experience: Great people to deal with and enjoyable to talk to I would recommend this flight center

Negative experience: UNKNOWLEDGABLE. UNCARING. INCOMPETENT. ZERO CUSTOMER SERVICE SKILLS!!!! I've always used Flight Centre at Stocklands when booking my holidays and they have lost my as a customer. I have Virgin Australia credits due to the whole covid cancellations back in 2020...they treated me like a pariah. It felt awkward and uncomfortable, I could sense that they didn't want to help me. I had everything printed out, with all the info and I was being asked questions and the info was already in front of them. They made me feel like they had no time for me and told me I had to make an appointment. I was willing to wait, but after I got palmed off to a man that I was told had more experience, I could sense by his constant checking of his watch, he was not interested in helping me with my query. I got the hint and left. It's obvious to me that these staff members need urgent retraining!

Positive experience: Anthony is an excellent agent ! The shop always opens late , people there are not nice , like they don't care about you ! It's not a good experience! Sorry.

Negative experience: Didn't respond to my online query (over 2 weeks and no response) or several calls. Ended up engaging with Flight Centre Parramatta instead and received very prompt service from them. Edit: I was trying to request an in store appointment....

Negative experience: They simply don't have time for you if u want to change a flight. Highly disappointed. I didn't want it for free ofcourse but I was, told that they are busy even though appointments were available for today.

Fantastic experience: Shamila was just awesome! Enquired/Recommended/Booked & paid within 4 hours - fantastic service AAA+++

Positive experience: Flight Centre Wetherill Park is good. Ask for Maria C.

Fantastic experience: It is my first time visiting and and dealing with them and may I say they are very helpful and welcoming staff especially the beautiful Lady her name Giselle can't express enough how amazing job she did found and made booking process thank you again

Negative experience: Communication has been non existence i fly on Tuesday 15th november and i didn't know that i had to go on the website to download documents i had sent emails last 2 weeks to find out what i had to do as we haven't travelled for a while very poor service very disappointed I won't use flight centre again

Negative experience: No one answers and they close early when we go in person. Don't bother

Negative experience: Why does this specific flight centre take forever to answer the phone? Literally no other flight centre takes more than 30 seconds, but you'll be on hold for over 10 minutes with this place.

Negative experience: The staff were very rude and reluctant to assist with a full refund owing for three months already. They give you misinformation when planning your holiday and cancel it days before you’re due to depart. This business is a total let down.

Fantastic experience: Clair and Anthony are the best travel agents! Unfortunately, one of staff there (I'm not going to mention a name) was very rude . I read some other negative reviews about that person. Customer service training for such staff would benefit the store in order to keep loyal customers

Negative experience: The most horrendous customer service ever!

Negative experience: My wife called into your store just to check on price for trip and was greeted by a customer assistant didn’t get her name but from start to finish was disinterested in my enquire. The worst customer service I’ve ever had and definitely won’t be returning to this site , next time mayb your staff should take the time to listen to your customers.

Negative experience: Hopeless

Fantastic experience: I spoke to someone that had recently returned. She was so knowledgeable. We didn't have an appointment and she took us in. They are quite busy so make sure you make an appointment.

Negative experience: Extremely poor customer service. Yelled and told us we were "interrupting her" when we were giving her the details that she asked for. Not sure what her name was but she was a brunette lady. If I could I would give her and this service 0 stars. She made us feel like we were a burden to her.