Flight Centre

Fantastic experience: Steven was absolutely amazing! Asked him to tailor and price match a holiday from another site and he did just that! All done in under a day! Amazing service!

Fantastic experience: Kerrie was so helpful. After booking flights we decided to extend holiday and change our outbound flight. Not as easy as we thought because we changed our arrival destination. Kerrie did a fantastic job and managed to change flights to suit us. Searching different days to get the best outcome for us. Excellent service. Thank you Kerrie

Fantastic experience: This is the second trip I’ve arranged through Kerrie who continues to provide exceptional service. Kerrie is very helpful and knowledgeable and ensures that your trip meets your needs and budget. I highly recommend Kerrie from Flight centre who will always ensure that your holiday runs smoothly. Thanks again Kerrie for going above beyond my expectations.

Fantastic experience: Absolutely thrilled with the service received from Grace Treloar this morning with booking our holiday at such short notice; A thorough professional, patient, friendly and knowledgeable; Thank you Grace once again

Fantastic experience: Had a great time on our holiday to New Zealand, Kerry our Flight centre lady was amazing, she was a pleasure to deal with and her knowledge was second to none, we look forward to dealing with her again on our next trip.

Fantastic experience: Hi I have been very impressed with the service my companion & I received from Kerrie at Cranbourne flight centre .She assisted us with booking our flights and cruise .When we initially booked we had no health issues but then my companion had to have surgery only months before our trip .I asked Kerrie for assistance with having assisted travel for mobility needs and she promptly and efficiently arranged all that was required .We would recommend her and are grateful for her excellent service .

Fantastic experience: Sandra is the most helpful and obliging travel agent that myself and my mother have ever dealt with. Nothing is ever too much trouble, so glad we found Sandra. 10 out of 10 service.

Fantastic experience: We wish to sincerely thank you Sandra for facilitating our wonderful overseas trip. Your support, professionalism and communication made a huge difference!

Fantastic experience: Far too easy and quick, done within 20mins, happy staff and a friendly environment, I will use again.

Fantastic experience: Have booked numerous holidays over the years. Have seen Sandra Smith for a few trips now, Last year we booked the river cruise from Amsterdam to Budapest with extra time at the start and finish, this year it’s Morocco, Spain, Portugal & Doha. Again Sandra has been excellent to deal with.

Fantastic experience: I had the pleasure of having Kim Haggar as travel agent and i couldnt be happier with her knowledge and prompt replies. She helped feel at ease with doing my first solo trip and made it all very seamless. Highly recommend and will be booking through her again!

Fantastic experience: Thank you so much, Ben, for helping us sort out last-minute flights to Sydney. We truly appreciate your assistance! - Walida and Tatiana

Fantastic experience: Just finished booking my holiday to New Zealand. Kimberley listened to what my wife and I were looking for and gave us multiple options with no hard sell on anything. Finally her suggested idea was perfect for what we were looking for. As always, this office puts its patrons first instead of the suppliers.

Negative experience: Travel money Oz card is useless and the money never reached my card account and since I made a dispute with my Australian bank to get my money back I am now banned from using flight centre. I would never use flight centre services again anyway. Very disappointing experience. I bought the card at this branch

Fantastic experience: We booked our holiday with Sandra Smith at Flight Centre in Cranbourne. We were extremely happy with the service and organisation that was done for our cruise. Every detail was covered by her and we were constantly kept informed about everything. We would highly recommend Sandra for any holidays that you are considering.

Fantastic experience: I have booked many an overseas and local holiday through Sandra Smith at the Cranbourne branch. Sandra is always helpful, knowledgeable and nothing is too much trouble. When travelling overseas it can be stressful, I always have many questions and Sandra cheerfully answers them all promptly. I cannot recommend Sandra more highly.

Fantastic experience: Five stars for my experience at the Cranbourne store. Our agent Sandra was fantastic and really knowledgeable. We really enjoyed our holiday to Europe and would definitely use Sandra again for our next trip.

Negative experience: I spoke to Kerry over the phone she was great. When I went at 9am to pick up my ticket Sanra said our printer isn't working, there is nothing in the system could I come back as she had someone else coming in I explained I just wanted to pick them up. Eventually after much to do I got my ticket it was $300 more than I was told. When I asked why Sandra said it's the day your flying,the date was always the same so who knows. I've never had a good experience with Cranbourne flight centre. Sandra is very abrupt condescending and rude. Ho to another flight centre.

Positive experience: Pricing is high.

Fantastic experience: Ben is the best!! He helped me and my mum book and plan a complicated multi-city trip in our budget, even helping us with the trains to go between each city and making sure we were sat together. We even made a last minute request for specific in-flight meals as we had forgotten to mention them earlier, thinking it was too late and we would just have to deal. However Ben sorted this for us and we got our veggie meals on every plane! Ben we can’t thank you enough, you went above and beyond for us and we are so appreciative :) - Rima and Sou

Fantastic experience: I made a booking with Steven to buy plane tickets and book a hotel stay in a stopover city. Thanks to Steven I had a wonderful experience as he found several options and helped us choose the the best one. He took his time to book great hotel, book specific seats on a plane and thanks to his forward thinking our trip is well planned and the journey to Europe will be very enjoyable and overall it was quite affordable! Thank you very much!

Negative experience: Booked holiday months ago, specified special circumstances. Everything was great until we got to the resort. The resort is fully booked and cannot accommodate our needs. Flight centre agent did not include any of our requests in correspondence with resort. Will book it ourselves next time.

Negative experience: Last Sunday I went to fight centre Cranbourne.Around 1.50pm, they said come after 45 minutes,they have lunch break.So I went 2.45pm again.Sitting on middle lady called me.I said I need to book cruise,she ask full name then she said to me your name is too long can't do booking today come tomorrow.I need to confirm P &O. I went cruise last year same place I booked and same full name I gave.Can you check the system. She said nothing in the system. She said can't do booking today that's it. Say very rude way. I'm very disappointed they're service.Her service is very bad. Fight centre lose lot of customers while she work in future too. Then next day we went fountain gate fight centre gave same name didn't ask anything and straight away book the cruise. Don't go Cranbourne fight centre go to fountain gate fight centre.The staff is very kind and respectful to the customer.

Negative experience: Went into flight centre to plan our trip. Ignored us waiting for 40 minutes while letting others without a booking go before we did. Lady who served us did not put any effort into helping us. Will be finding another travel agent.

Fantastic experience: Ben was great help

Fantastic experience: Highly recommend Sandra Smith...she's amazing! very helpful and goes beyond..made everything easy and most of all the holiday was fantastic! Have already contacted her for my next holiday...thanks again Sandra

Fantastic experience: Have to give the staff at flight centre Cranbourne 10 out of 10 for there help and especially Larissa she was such a help before and and the flight!! Anyone going overseas please go down to see her and the staff!!!! Kind regards Doug

Fantastic experience: Jess is an absolute asset to flightcentre cranbourne. Most helpful and professional. Aa++

Fantastic experience: Steven from Cranbourne flight centre is great to work with, he was thoughtful, helpful with planning and very respectful. Very happy w the service, looking forward to our holiday, thankyou kindly Steven, have a lovely Christmas and God bless.

Fantastic experience: Very friendly staff, you can feel at ease that they will find the best possible deal for you

Negative experience: All the staff were busy when we arrived so we waited patiently for about 15mins. While waiting a male staff member had politely told us that it wouldnt be long. Then a female one was free to approach us but then she was stopped by another person who suddenly popped in and she decided to help that person to check their stuff first. The female staff then came back to us as nothing had happened, without explanation or apology for letting others jump the queue. Today's experience told us that whenever you came to this Flight Centre branch, just dont wait patiently there. Instead, you should grab anyone you can see and act more aggressively, then you can get timely services. Ultimately, we decided to book our cruise trip via the cruise company website. More choices of rooms, same price and more importantly, save us lots of time from waiting and dealing with all the impolite people and unprofessional staff.

Fantastic experience: Steven Jackson from Flight centre cranbourne has been so professional. He has assisted me with my travel insurance claim after 11 months of wait with "cover more" no outcome Steven took over the case and within few weeks the issue was resolved as he promised. Highly recommend him if your travelling or planning to travel one of the best travel agents in town.

Fantastic experience: Steven you are a legend. Thank you for your help

Fantastic experience: Good service guys

Fantastic experience: Great service, works with you and not against you, money saving and really down to earth kind of people with respect and understanding

Fantastic experience: I would just like to thank Steven for organising a holiday to Greece. Everything was carefully planned and not one issue at the end everything was perfect. Great customer service, I wish him all the success and his job.

Fantastic experience: They did us a good deal

Fantastic experience: Amazing staff helped us with some last minute train and plane rides couldn’t be more grateful

Fantastic experience: I went with Steven at flight centre Cranbourne to book a holiday to Mauritius and even after booking everything he has been super helpful and always happy to assist. During the booking process he broke everything down for me and made sure I understood everything, answering all the questions I had, found the best prices for me and actually seemed happy to help. It was great to have a conversation with him and his optimistic character has really stuck with me! Overrall super happy with everything and definitely recommend Steven. :)

Fantastic experience: Great food & great service. The staff are very friendly. Definitely is a favourite for us.

Fantastic experience: Had a really fantastic experience booking our trip to the UK. Stephen was very knowledgeable and helpful in organising flights, car hire, accommodation, insurance - and got us great prices on everything. 100% would recommend.

Fantastic experience: I cannot speak highly enough of Steven at Flight Centre Cranbourne. He has taken his time to understand what we wanted for our family trip, he has spent endless hours working with us to make our dream family holiday come true. There was a lot of back and forth (on our end, due to quotes and re-quotes) but Steven was absolutely amazing and not once made us feel like we were a bother! I highly recommend Flight Centre Cranbourne and their staff. I have dealt with Kirsten previously who is also amazing and also dealt with Kate. They are all superstars! We will definately go through them again for our next holiday.

Negative experience: Had I not been on top of it I would have not known my flight was canceled or so I was told ….. ended up not being so … there was a mix up with my ticketing… 48 hours before 30 hours of flights! Returned as am booking for Vietnam … am told to rebook with the same travel agent by Kate … I say no thank you…. In the rudest of tones she says to me “ THE CUSTOMER IS ALWAYS RIGHT”…. I’ve now been waiting 3 weeks for booking detail…..I’m done!!!!

Negative experience: I booked a trip last year and when I got to Coolangatt I was told there was no car. Flight Centre had not booked it. There was no car because of the pandemic and floors. I was told to come in and they would refund me. I know it has been a while but because you should book, I have had trouble getting into Cranbourne. When I spoke to them on Friday, they said no refund. We were a no show. Let me tell you. We went to the car hire counter twice! Let's see how we go taking to head office.

Negative experience: Horrible experience with Flight Centre Cranbourne - would not recommend. Staff would take days to respond to emails, wrong names on flight bookings, duplicating people on our flights and to top it off, the wrong travel days for our Ferry from Santorini to Naxos. We sent multiple emails to 2 different staff at FC Cranbourne to fix the ferry dates and did not get a response - to date, we have not got a response. We ended up having to call the ferry company in Santorini and travel 40 minutes to get this rectified. NOT HAPPY.

Fantastic experience: Simply the best

Fantastic experience: Jessica Johnson went over and above planning our around the world trip and I will never book anyone else going forward. Her attention to detail and knowledge is world class. Thank you, Jess.

Negative experience: My rep was excellent! 5stars for her. Getting through the phone that morning didn't happen after 6 tries and being hung up on 6 times, one would think flight centre could do a better job supporting their teams with more phone operators. How they expect the teams around Australia to book in, assist, guide consumers with the correct travel information and answer calls in this day and age is ridiculous.

Fantastic experience: Worked with Sandra, and she was extremely helpful and guided us through the ticketing process. We ended up booking the tickets we wanted at an affordable price. She was really motivated in helping us and determined to get us our tickets. Thank you so much for helping us once again. Really appreciate it.

Negative experience: Absolutely pathetic customer service. We had an appointment booked at 10.00 am for a 3.00pm appointment with Kim at Flight centre Cranbourne. Got to our appointment at 2.55pm and waited for half an hour and no representative approached us. Franchise owners need to do a better job handling their staff. When we approached the staff at 3.20 pm of when we will be seen and she said she had no idea we were waiting and she didn’t know she had a 3pm appointment which is utter nonsense. We got no apology and no ETA of when we will be seen. She just continued to chat with her current client and ignored us. The worst customer service experience.

Fantastic experience: Highly recommend speaking to Sandra in this flight centre not only dose she find you special deals that includes everything, but also gets amazing deals and helps you even when she's not working. Couldn't have done this with out you Sandra you are honestly amazing. Thank you ❤

Negative experience: Very bad administrative.. no customer service at all.. not friendly and a rip off flight rates.. over all very very bad..

Negative experience: I would recommend the Cranbourne branch. The lady that spoke to us was not at all helpful or friendly. Gave us an appointment and because we were 5 minutes late did not want to take us because sha had another appointment. So not sure how that works. All in all felt like it was a bother for her to discuss our plan.

Negative experience: Absolutely disgusting service, I was made to feel embarrassed. I have not had a decent holiday in over 20 years, I’m now 40, I was excited to finally book a holiday, when trying to discuss what I wanted from my holiday I was handed a book and was told here it has a QR CODE, what do I do with that? Then was told everything I need to know was on the website. I wanted to book it and ask questions, we where not even sitting at the desk, I was made to feel like an idiot and felt very unwelcome which made me leave, so I guess my holiday is now postponed. This is the Cranbourne store

Negative experience: Appalling service. Would not go back ever. And they have our money from cancelled covid times. Will have to go to another one unfortunately!

Negative experience: Pay for accommodation in full the place is not acceptable and had to pay for accommodation elsewhere so all activity lost wait 7 days still waiting on refund more than lickley we the customer get screwed out of 1700 dollars this review will be removed once funds go back into our account

Negative experience: poor customer services

Negative experience: This is a company that is not coping well with post pandemic staffing levels. Disabling your phone system is NOT a good tactic.

Negative experience: Booked an appointment two weeks in advance for it to get cancelled the last minute.

Positive experience: Communication by the phone is woeful! Took 2 days to get through to make an appointment!

Negative experience: Appointment needed... As with every business communication is paramount, except if you're flight centre cranbourne Standing in the doorway I could see the agents were busy, so I waited standing patiently until a male member of the staff kindly asked if he could help me. "I wanted to see one of the agents" sure enough he asked me to take a seat until an agent was ready...finally one of the agents approached and asked if I had an appointment...huh? since when? nope, I had not. so I left... there weren't any signs to show you needed an appointment + I was told to wait for an agent —which one is it? appalling service and lack of communication and because of this you only get 2 stars

Fantastic experience: Always willing to help.

Negative experience: Avoid with all your might. These people only want your money with no regard or care in the world.

Negative experience: always unavailable....cant make an appointment as the mailbox is always full....and cant go in without an appointment.....will not bother and will go elsewhere

Negative experience: Horrible service ,lazy, arrogant. They couldn't care less. Quite diassappointed we were told to come back tom if we wanted service should close their business. Other flight centres we been to have been so nice, nothing was too much really helped us with our travels.

Fantastic experience: Thanks very much to Larissa for her time and patience while sorting out our trip! Very honest and straightforward and went above and beyond to find us the best flights.

Negative experience: I tried to contact someone to talk... always linebis busy and mailbox full. After sevaral attempts one lady answer the phone and said we are busy i will call you tomorrow, even before i say anything. Worst service. Nomore flight center.

Negative experience: always closed no one will answer the phone will go somewhere else

Positive experience: Had to wait nearly 1 1/2 yes to be served

Fantastic experience: Kourtney or Courtney was very helpful

Fantastic experience: What an amazing helpful team. Special thanks to Katie and Jessica for the support during difficult time. Thanks team Keep up the good work

Fantastic experience: Very helpful staff. Anticipated my travel needs. All professional travel people, who have already been to where you are going.

Fantastic experience: HetevAzm91

Fantastic experience: Awesome

Negative experience: You dont deserve even one star cuz your service absolutely descasting

Fantastic experience: Great service. Everyone is so helpful. Have had a few issues with unaccompanied minor documents, flight changes and an annoyed ex to deal with and the flight centre staff have sorted it all. Very happy customer.

Fantastic experience: Going on a holiday....Going to book a room in a small chalet

Fantastic experience: The people are great

Fantastic experience: Agent Sam is AMAZING. Booked 4 2hanges and further complications put forward to him. He was efficient, patient and every time we walked in he's brought up our details before we even sat down...(our last name is Polish and unusual) which he remembered how to spell too. Highly recommend Sam at Cranbourne shopping mall

Negative experience: There rip offs buy online

Fantastic experience: Great people, great service

Fantastic experience: Good people

Fantastic experience: Very professional

Fantastic experience: Jessica was very helpful and great with our group booking

Fantastic experience: Great service

Negative experience: Horrible service, rip off!! First and last time to deal with them... turned my honeymoon planning into a nightmare!

Fantastic experience: Good

Negative experience: The staff are lovely and friendly - they also know nothing. Better off doing a Google search than going there. They don't give any handy information you don't know already, they don't book your flight to the correct airport and they fail to give you key information about your trip. Definitely do not recommend.

Fantastic experience: Services was very good mat finch was very helpful

Fantastic experience: Good

Positive experience: Staff are always friendly and helpful

Fantastic experience: Jess is amazing. Been to see her several times over the last 2 years and although a few minor hiccups along the way she always pulls out all the stops for us and goes above and beyond. She knows what we like and don’t like and caters our holidays that way.

Fantastic experience: Julia was the most wonderful and amazing staff member I have ever had to deal with, friendly cheerful and very happy to help with anything we needed. Don’t ever change Julia your awesome

Fantastic experience: Always excellent service. Book with them every year. Always keen to help you get a bargain and work with your suggestions.

Positive experience: Good service from polite patient sales people

Negative experience: Rude! Rude! Rude! But I did enjoy my holidya. Even though it was a tooth grinding experience to get any help from any of the staff.

Fantastic experience: Very helpful.

Positive experience: Friendly staff, great deals, definitely come and talk to staff about your travel plans. Their will help you out.

Positive experience: Good

Fantastic experience: Same as FC parkmore. The staff make it worth the few extra dollars you may pay for your trip.