Flight Centre Gippsland

Fantastic experience: Great people to deal with when looking to have an awesome holiday. Anna Walsh went over and above to make our holiday the best experience ever. Anna made sure from day 1 we had great seats on the plane, helped us choose accommodation close to cbd, suggested places to see whilst at your destination as well as anything needed for your destination. Thanks for making our holiday so special and memorable. Look forward to planning our next adventure with you and your team, cheers.

Positive experience: Anna is professional and prompt in her duties.

Fantastic experience: Flight Centre In Traralgon were very helpful especially Tom Campbell Very prompt to answer calls and questions for my trip to Europe I’d definitely recommend him ..

Fantastic experience: Big shout out to Anna from traralgon branch, made the planning for a family holiday to Darwin very easy

Fantastic experience: Thank you for booking the lovely holiday to Fiji for my family and myself we had a great time

Fantastic experience: Anna is lovely, friendly and helpful. Will certainly go back here.

Fantastic experience: Hi , if you are on a holiday of a lifetime or a trip just down the road, go with Flight Centre . Milla has helped us with our hols & find her very knowledgeable, helpful and friendly, so yyyay to Milla , once again thank you & enjoy your next holiday , Mia .

Fantastic experience: So helpful, really knowledgeable. Anna has been an absolute gem throughout our whole planning/travel journey

Fantastic experience: Anna has been a great help in planning our future trips and efficently sorting out all the issues that have arisen with our travels

Fantastic experience: Very pleased with Anna as she always gets back to you and answers most questions best to what she knows.

Positive experience: Anna at Gippsland helpful in rectifying issues from booking as she took over from another consultant.

Positive experience: Thank you Anna for organising our R.T.W. flights with the seats and dates and car hire all suiting our needs.

Fantastic experience: I just want to give a big shout out to Anna Walsh in the Traralgon Flight Centre for her very professional service in organizing flights to Perth. Anna- your great personality & expertise in your job made my visit so enjoyable- could have sat and chatted to you for hours. Thank you again so much - Ill be sure to ask for you next time I am in. - Regards Suzy Plant

Fantastic experience: Anna Walsh is always fast, efficient and reliable! Great service, thank you!

Fantastic experience: I cannot express enough of the customer service that I and my friend Mary received from flight center, with all the advice from Anna W, she has a person centered approach, and was there for us mature age customer's. I cannot thank Anna enough and look forward to our next journey with flight center in Traralgon .A big thankyou Anna you are amazing

Positive experience: Great service provided by Anna Walsh. Very knowledgeable and provided excellent customer service.

Positive experience: Shelby was very patient with our many questions ❤️

Fantastic experience: Excellent service from Anna. I would use her again when I travel. Thanks Anna

Fantastic experience: Anna has been great.

Fantastic experience: Anna at Traralgon office has been just brilliant. Her knowledge helping us with our holiday has taken all our stress and concerns away.

Fantastic experience: Wonderful service from Anna Walsh and Traralgon Flight Centre.

Fantastic experience: Anna was so easy to work with nothing was too much trouble. She patient and friendly and so very helpful.

Fantastic experience: Anna was amazing help with getting family emergency international tickets sorted. Very much appreciated!!

Fantastic experience: Always top notch customer service and always ready to help when needed

Negative experience: I visited Flight Centre in Traralgon to organise a European Cruise. An itinerary was arranged. The next day I contacted them to make my payment but it became almost impossible to talk to anyone, despite many efforts. Communication was the worst I have experienced. Will never use Flight Centre again.

Fantastic experience: Anna does a great job getting us the Information we need. We always have a laugh. If l wrote down everything Anna did for us l would be here all day. Highly Recommend Her Wayne Anderson

Fantastic experience: Anna has been absolutely fantastic helping my friend and I plan our Europe trip. I have thoroughly enjoyed the time spent with Anna and we are already looking at booking our next holiday with her.

Fantastic experience: Anna provided an exceptional service in regards a very difficult trip. As she says herself, she loves a challenge so there's nothing too hard for her. Anna is very empathetic and her extensive experience in travelling makes a huge difference, Anna definitely knows what she's doing and talking about because she has experienced it already. Definitely loves her work. Highly recommend Flight Centre Traralgon as all the staff are super friendly and extremely helpful!!

Fantastic experience: Anna Walsh Provided a brilliant quote & service for my on coming holiday. The office ambience is truly amazing.

Fantastic experience: Bron Bingham here, thankyou Anna for your great service . and for going out of your way with special details.

Fantastic experience: Courtney has been fantastic to deal with. She has gone above and beyond and made the process incredibly easy for us. Her customer service is second to none.

Fantastic experience: “Anna Walsh at Flight Centre provided exceptional service! She was incredibly knowledgeable, patient, and found us the best deals tailored to our needs. Highly recommend her for stress-free travel planning!”

Fantastic experience: Thank you very much Anna for following up on my query re upcoming trip. Appreciated your friendliness and professionalism. To Shelby also for organising my overseas trip....quick, easy and professional.

Positive experience: Courtney was great when we booked with good communication skills & when 2 of our group could not travel due to a bereavement she organised cancellation off flights & refunds etc and was very caring.

Fantastic experience: Anna from Flight Centre Traralgon has been so helpful and making our holiday become a reality. Anna has been so professional and very efficient in replying to our emails and following through with our requests .So looking forward to organising the rest of our holiday.

Fantastic experience: Great service. Thankyou, Anna!

Fantastic experience: Thank You Anna from the Traralgon centre for your excellent service.

Fantastic experience: Friendly, cheerful service. Organized everything that we requested and answered our queries promptly. Definitely recommend Flight Centre (Gippsland).

Positive experience: Friendly, helpfull staff

Fantastic experience: We had great service,and all was organised for us..First trip overseas for us...Lots of questions.Nicola sorted it all out....Great Work....

Fantastic experience: Staff have been very helpful around a insurance claimThanks Courtny and Nicola Cheers Peter

Fantastic experience: The team were absolutely fantastic when I went in to get a quote for flights to Queensland. The process was quick and easy and the staff were so helpful giving me advice where I needed it. Definitely recommend seeing them for your holiday needs.

Fantastic experience: I used flight centre to book a holiday last year. Unfortunately I had to cancel due to family ill. I went in to see Shelby who could not be more helpful. I am currently rebooking a holiday and again Shelby has gone over and above. Shelby you are amazing I cannot thank you enough.

Negative experience: After 3 weeks, I am still waiting for a return call from Traralgon. No one answers phone. Problem resolved after 3 phone calls to off shore call centre. One and half hours on phone. $74,00 fee to resolve my problem. Flight centre, never again. 1/12/23 Thanks for your response. Would love to pop in face to face, but, you have to make an appointment. Hence phone call. No one responds to emails either. Kind regards

Fantastic experience: Great service.

Fantastic experience: We received great friendly service and advice from our travel agent Courtney. Had a great trip everything went like clock work. Thanks again Courtney.

Positive experience: Great service despite their busyness. Very helpful and friendly despite very young staff.

Fantastic experience: Very simple process because I knew what I wanted. But the staff were friendly and understanding.

Positive experience: Where is Sam? Really miss her expertise.

Negative experience: Absolutely woeful attitude from the Manager. Dismissive, self important and unhelpful in trying to resolve a distressing situation.

Fantastic experience: Shelby and the team are fantastic to deal with and made planning holidays so much easier

Fantastic experience: Sensational! Shelby helped me to book a flight for my niece (on short notice) and was super helpful & great to work with. Very happy & appreciative! :-)

Negative experience: If I could give no stars I would. Incorrect information given. Funds due dates were incorrect, brought forward, and then told would have to pay $3000 if cancelled. Funds paid by me were deducted from my travel partners due funds showing that mine were unpaid and over due. Sitting in office while 4 staff are visible to me but only 1 serving customers. The only 1 serving customers asks customer to please wait while they get the music playing on Bluetooth speaker. After half an hour wait another staff decides she is ready to offer service. 3 minutes later I was out the door.

Fantastic experience: Very nice service from Nicole at flight centre Traralgon Gippsland

Negative experience: Unfortunately flight centre Traralgon are not answering their phone. I have tried unsuccessfully three times each time ending with flight centre discontuing the phone call after 5 minutes.The voice says they have '14000 years of travel experience' but really we just need one person to answer the phone. Not everyone lives close by. I live over an hour away. Impossible to contact.. I will add i am trying to pick up my ticket. .

Negative experience: Traralgon is shocking,just trying to pay balance of our holiday can’t find out a balance or bank details. No one answering calls or taking callback details it hangs up after 10 minutes. Been in office twice and waited people lined up and no one there to take appointment or details. Worst business I have dealt with. And wine the last time. Would have given a minus star if there was one. Disgraceful and disappointing our time is also very valuable and hard to find without wasting any of it

Negative experience: Very bad experience few months ago. Wanted to help local businesses during the pandemic but ended up me and my family stressing out due to poor communication and unprofessional approach. We are going again on holidays soon and I just booked ourselves through the airline website and it just took me minutes.

Fantastic experience: Great staff. Wiilling to go the extra mile for customers

Negative experience: Absolutely useless. Been fumbling around for months to try and use my flight credit and organise a holiday, only to be palmed off to Virgin. Face to face consults were cancelled and back and forth emailing proved pointless.

Positive experience: Very Helpful

Negative experience: Worse travel experience ever! The staff in particular Kayla Ludbey is inexperienced, lies about cancelling a flight and difficult to get any refund (when the flight was cancelled within the hour due to ill health). 6 phonecalls, 2 in person visits, online complaint. We did receive a phonecall from a part-time manager.(no action) But apparently the manager is always away? Appalling non service. Wont ever use again.

Negative experience: We have spent a lot of money booking international flights with Traralgon Flight Centre in the past but our recent booking was by far the worst yet. Things that should have been straight forward seemed to be an effort for staff and almost seemed like they couldn't be bothered answering questions or enquiries that were important to us. I ended up seeking help from a friend who is a flight attendant to double check things as we got unclear answers from Traralgon Flight centre. Will be booking else where in the future.

Negative experience: I went in to book some flights & was told I need to make an appointment, earliest was a week. Went back & computer wasn’t working. Shinaye took my details & said she would contact me. 4 days later I rang them & eventually got through on the 6th time to be told shinaye would contact me. 2 hours later she rang & told me I had only 1 hour to pay. Still waiting on itenerary details 3 days later. Trying to ring & still can’t get through. So annoyed.

Negative experience: My Aunty & I made an international booking at this branch, fairly simple & straight forward booking. However after the booking was made my Aunty & I realised that we had missed to inform the travel agent Shinaye about wanting to choose our own seating arrangement. No worries I said to my Aunty I’ll simply email Shinaye to inform her to simply add on seat allocation to our flight details & fix up any cash differences. This was on 1/09/22, it’s now 3/09/22 still no email from Shinaye. We also have not as yet receive the initial email containing our flight tickets that Shinaye told us she will email to us upon making the booking on 1/09/22. We were only given our travel itinerary documents & client copy of payment receipt but not our actual flight tickets. After returning to Melbourne as I’m originally from here I managed to pop into my local flight centre Bentleigh branch where I managed to get a print out of our flight tickets & also make the necessary seating allocation changes at the same time. We don’t blame Shinaye for our seating allocation mix up however the agent at the Bentleigh branch did point out that this could of been avoided had of Shinaye offered us if we wanted to choose our own seating arrangement at the time of the booking as part of a broad protocol. But the email containing our flight tickets well the Bentleigh agent would not care to comment further other than saying that this was also part of protocol to email clients their flight tickets upon completing the booking which we had made on 1/09/22, it’s now 3/09/22 still no email from Traralgon flight centre regarding our flight tickets & if I hadn’t of gone into Bentleigh flight centre I still would not have a copy of our flight tickets or make the seating arrangement changes.

Negative experience: We are still on a Travelmarvel cruise finishing tomorrow 12/08/23. Our Flightcentre agent( Nicola Wells) is on leave found out via email, Shinaye answered our phone call but never rang or email us back. We are still waiting for response regarding our Talixo transfer from Manchester Airport to our hotel tomorrow and it is now midday 11/08/22 in Budapest!. We had same problem getting to start of our cruise at Amsterdam. Talixo Services said there is a problem with our bookings. We prepaid all 3 transfers at Flight Ctr Traralgon. We are so stressed about these and no one even responds!!! Must contact Customer Affairs when we get back to Australia. What's the point of using a travel agent!

Fantastic experience: Sam you are amazing to work with, thank you for the prompt response

Fantastic experience: Fantastic service. Extremely nice and helpful. Highly recommend.

Fantastic experience: SAM IS THE GOAT!

Fantastic experience: Very friendly and helpful

Fantastic experience: Staff are brilliant. Especially Sam. Will go the extra yard.

Fantastic experience: Sam at Flight Centre Gippsland is an absolute gem!! She has saved our bacon over and over sorting our travel plans during the Covid chaos. So glad we booked everything through Flight Centre.

Fantastic experience: Very helpful and polite

Fantastic experience: Friendly, helpful staff, always go through them for our bookings.

Fantastic experience: Jo is amazing. Have been dealing with Jo for a few years now and she's such a pleasure to deal with. What a great asset she is to the organisation.

Fantastic experience: Jo looks after us well.

Fantastic experience: Best advice, super amazingly friendly staff!!

Positive experience: Good Quick service with friendly staff

Fantastic experience: Wonderful staff so friendly and helpful

Fantastic experience: Penny at flight center Gippsland has been brilliant for us.

Positive experience: Nice and friendly when I went there, but didnt like after sales service.

Positive experience: Usually where we get travel details.

Fantastic experience: Booked a week end in Perth going to see Collingwood VS West Coast in July

Positive experience: Very helpful and friendly

Fantastic experience: Traralgon Flight Centre look after us well. Always responsive and when we had a small problem whilst away, we received great service.

Positive experience: Expensive

Fantastic experience: Friendly helpful staff who explain specifics of flight and tour details with care. Couldn't be more helpful.

Negative experience: Staff who we dealt with never been to Japan , put us in a red light district in broad daylight & almost lost my daughter. No research done, we were not near things she said we were near, our very first time overseas and we felt let down.

Fantastic experience: They’re amazing. So on the ball and so lovely to chat to. My family changed their minds a million times about what flights to book and kept calling Nicole to change details while they ‘researched’ and Nicole was more than happy to do more work and go above and beyond no matter how much nonsense they threw at her. She’s a legend!

Fantastic experience: Super helpful with my last trip OS...Thanks Laura!! All staff great, happy to help with everything!

Fantastic experience: Booked an amazing honeymoon. The staff were friendly and fantastic

Positive experience: To be expected

Fantastic experience: been using Traralgon Flight Centre since 2010 & find them most helpful at all times I highly recommend them