Experience Oz

Negative experience: We purchased family passes to some parks which cost us $530. Due to an accident and going through rehab we have not been able to use them. After calling four times regarding this matter and receiving appalling customer service, no one sorted this or called us back. Finally I get an email a month later to say there is nothing they can do. When I spoke to the parks directly they said they would have honored this so next time I will purchase directly through them. I will never purchase through this company again.

Negative experience: Phoned to organise a drift experience for my girlfriend... the lady on the phone had no idea.. didn't even know what cars are being used.. no help whatsoever... customer service is non existent... you just lost a booing

Negative experience: Would not recommend booking with Experience Oz, they sell you tickets even when the venue is closed certain days!! And will not refund!! What a joke

Negative experience: Sells tickets to theme parks when they’re not even open and won’t give a refund. Unprofessional greedy wankers. Hope the company goes under

Negative experience: I just brought today 2 7 day theme park tickets I was going to by 5 but like to do 2 at a time well thank god I didn’t buy all 5 at once! I’m a single mum to 4 teenagers and saved so hard for our holiday! I made an account purchased 2 passes all was going well put the code in from my from my bank! I think great alls well there’s the 357 payment left my account to there’s but no tickets sent to me email, I msg them all they come back with it’s a technical error so they can see I payed it but can’t issue me my tickets and it’s apparently going to take 7-10 days to receive my refund! Beyond pissed I did chat to lovely guy who I know it isn’t his fault who’s going to try and refunded in 3 days but I dought it will happen! I’m so pissed of nearly 500 down in money what a horrible start to my holiday! I won’t be using this site again

Negative experience: They were supposed to refund my whale-watching ticket, but they never did. It was only after I followed up with them that they finally issued the refund. I doubt they would have returned the money if I hadn't inquired. Be cautious when dealing with them before making any transactions

Fantastic experience: I recently had the pleasure of interacting with Jessie and Susana from the customer service team at Oz Experience Surfers Paradise. Susana being bilingual was a huge plus, as it made communication in Spanish so much easier. They provided the best attention, were incredibly helpful and friendly, and always looked for the best option for us. It was undoubtedly a very good experience, thanks to their excellent service. Highly recommend!

Negative experience: Purchased a voucher through here and the vouchers only have a 3 month expiry. All other places have a 3-5 year expiry. I called up and she said there was nothing she could do and wouldn't ask her supervisor. Very upset about it as I had planned it for a date with my husband. - UPDATE- the company has extended. So it definitely can be done. Thank God there's still kind people in the world

Negative experience: Vivid cruise lights a big scam. Very disappointed with service. Will never book again with them

Negative experience: Extremely poor customer service, I purchased a voucher for jetboating, tried to use it they advised that it’s expired ( it only lasts for 3 months) I advised that Australian law says vouchers must last 5 years. They just repeatedly talked over me and refused to honour the voucher. I will be reporting this dodgy company- DONT USE

Negative experience: Absolutely pathetic company that thinks that false advertising is okay. AVOID them at all costs because they will do absolutely nothing to help you out once they take your money. Ruined our trip having to deal with these people.

Fantastic experience: Thank you Jess for your assistance with our bookings. By visiting the Experience Centre we had the most up to date information on what rides were open at the theme parks. Our 2 x 13yr and 17yr olds had a magic day.

Positive experience: Staff were very helpful and demonstrate v.good systems and product knowledge.

Fantastic experience: They have the best attraction passes ever. Great value for money.

Negative experience: The website was having major difficulties with loading while purchasing tickets. I attempted numerous times to purchase a ticket and kept getting error page. Eventually I was successful, however the following day it had showed up in my bank account the purchase had happened twice and the next day I had received a delayed email of another successful purchase. When emailing experience Oz to explain my purchase had been successful twice but due to their website errors was not informed of the first purchase therefore bought another . I received an apology their website didn’t meet my expectations but they would not refund one purchase due to their website error. POOR CUSTOMER SERVICE , when it was their website error and loading which caused a duplicate purchase and then refused to refund one ticket. Wont ever use them again .

Fantastic experience: Mya was incredibly helpful, great customer support!

Fantastic experience: Amazing deals

Fantastic experience: Seaworld Dinner Cruise is not to be missed to celebrate birthdays, special occasions or anytime you want to relax during your goldcoast visit. The food is nice, the live accostic music is lovely, the staff is friendly and it is worth the money. Highly recommended

Fantastic experience: A fantastic company to book tours and attractions with and you always get discounts and $10 vouchers to spend on other attractions, very happy with Experience oz

Negative experience: Hey guys, ExperienceOz sells 3 day passes for dreamworld, sky point and whitewater world. They gave us a 3 day pass when white water World closes 4 days of the week. They have scammed us for $150. Refuse to provide partial refund

Negative experience: Booked a tour through the website to cycle Lake Dunstan New Zealand, based on the tour description, fully guided, including packed picnic lunch. The result was, no guide, no lunch, just a bike and map. The ride operator was good, but the misinformation left us inconvenienced

Fantastic experience: Same price & get free coffee

Fantastic experience: Great

Negative experience: Terrible service. I booked a trip on a helicopter flight from Queenstown to Milford Sound for 7/7/23 that was never available, though ExperienceOz took nearly $3000 in payment. I called Customer Service on 05/07 to confirm the trip which is when I found out. They did not contact me to tell me. I then tried to reschedule, we were told we could rebook for the next day (06/07) and would receive email confirmation with details of the new trip. After waiting approx 45 mins - 1 hr, no email was received. I called back to then be told the trip on the 06/07/23 was also not available. At this point, I asked if anyone was planning to actually let us know the trip was never available or just take our money, with no real response from the Customer Service Representative over the phone. Also, my friend had another look on their website and could see them still advertising the same trip for 06/07 & 07/07 though they knew they were NOT AVAILABLE! I asked for a full refund and email confirmation of the refund, which he said he would process. The next afternoon, I still had not received confirmation of the refund and sent an email to Customer Service following up. They replied, "I have received an update from the operators and they mentioned that we already missed the trip for today. the 6th of July. They are asking again of you want to reschedule for July 8th or request to refund the full amount." WE WERE TOLD THERE WAS NO TRIP AVAILABLE ON 6TH JULY!! I had to then ask multiple times for written confirmation that a refund had been processed. Very disappointing. More to the point, do not advertise and take people's money if you do not have an available service to offer.

Negative experience: We booked through the site, they took payment and then never booked us into the event. When I followed up to confirm there was no vacancy left and they don’t process the refund for a week afterwards and then it takes another 7 days to expect it in your account. Not good enough and very disappointing

Negative experience: The ladies at the counter were nice but not helpful in providing advice of which themes is more fun and saves money. They were more interested in convincing us to buy the Village Theme Park 3 days Escape Pass which is worthless as below: 1- Wet n wild has limited working hours and this is winter, not very useful. 2- Movie World WB is ridiculous and not worth going there as lots of games not working. 3- Sea World was best experience we had ever. Worth every cent spent in here and lots of fun. 4- Aqua Duck also worth the money and good experience. Experience OZ should offer families an advice of what is the best place for fun at the current time for families not offering the best offer to sell tickets and takes people money. Very bad experience $1069 was paid for the above. Take my advice and do your search reviews and look online for better deal. Lesson learned and will tell all friends not to buy from them.

Fantastic experience: All the ladies over here r the perfect guides... They charge appropriate for the tickets... Ask for discounts.... Might get 5% off.... It's on the main road suffers paradise

Negative experience: Taken the money very effectively but the tour operator never got anything from them. We needed to pay Twice

Negative experience: “Money Grubs” - Don’t let their cool website or big discounts fool you. Once you paid, you’ll keep hearing the song Experience Oz is third party provider and can’t make decisions on behalf the tour operator.

Negative experience: I booked tickets for a boat cruise for the 23rd of May. I had my visa debited for the booking but there was never a confirmation email sent and the tour operator had no record of our booking. Goodbye money.

Fantastic experience: Good work very professional and planned

Negative experience: Booked with this Experience Oz the night before the tour. Was told by the tour operator the next morning that they don't see any money from Experience Oz and had no booking for my party of 6. Luckily this tour operator was kind enough to take us on his tour with no payment. Book direct and not with this company!!!

Negative experience: very limited availability of anything when you actually try to book. voucher redemption process is cumbersome and time-wasting. have struggled to use voucher. my sister's gift to my kids seems likely it will end up as a gift to ExperienceOz due to difficulty of practical use. zero stars.

Negative experience: They sale tickets without confirmation, please don't waste your time but directly.

Negative experience: I bought two tickets to a tour ,they charge for both tickets online, on the small print it said one needs to contact the provider before the day, I called them to find out it was only one ticket available the other one was on a waiting list, I contact them today to fix the issue they told me it was solve and two places are available on the tour, while making plans to get there I checked again and they are all cancel, they still get my money promised they will refund 4/7 business day! Over the holidays. Deceptively wrong I would not recommend to anyone engaging with them

Negative experience: Customer service is ridiculously bad. Booked a New Zealand experience from their website, they changed the date once and the package twice, and had to change my plans last minute as my booking hadn't been confirmed with the service provider on ground. Overall bad experience, won't be using this website again.

Fantastic experience: Easy to buy online

Fantastic experience: Awesome lollies and coffee here, and friendly advice on what to do on the Gold Coast.

Fantastic experience: Great service

Fantastic experience: Although I have booked online previously, happened to see the office at the Gold Coast just opposite the Hilton Hotel. Popped in to purchase our theme park tickets and avail the same deal available online. The staff were courteous and also provided coffee as a bonus despite being busy! All in all, wonderful staff and service!

Positive experience: Staff were not overly friendly or helpful. We went here to purchase 2 tickets to crystal castle and at the time crystal castle had shut but the staff were unaware.

Negative experience: Change your open hours and don’t have me standing out the front like a lost dog just staring at me.

Negative experience: We booked the Gordon River evening boat cruise. We travelled 6 hours to Strahn just do do the cruise. We were told when we got to Strahn that there was no evening dinner cruise at all that day. So we missed out completely. Experience Oz said it was because of a booking error in their system. What a waste of time :-( it really put a dampener on our holiday. I do not recommend booking through this company. Go directly through the tour company instead!

Fantastic experience: Excellent service from staff

Positive experience: Great deals on tons of experience

Negative experience: I would give NO STARS if possible!! Not only did I have to wait on hold for nearly 2 hours to speak to someone. “Katie” the representative I spoke to was extremely rude to me on the phone. I needed to redeem a voucher for a fishing charter gifted to my partner from his brother overseas. We wanted to change the voucher from the morning to the afternoon but we’re told there was a price increase. However I have booked this fishing charter before through the company and the morning and afternoon session are the same price!! When I tried to explain this to her I was told to get a refund. I explained that the voucher was a gift and that it would go back to Scotland. And Katie says we’ll they can just transfer you the money then? I was seriously unimpressed with her attitude and lack of customer service. After I said how expensive international transfer fees were and the fact that I would have to pay for the charter in the mean time which is an expense Katie still insisted on the refund which we refused and paid the change in price. Only to be called later after she had obviously spoken to her manager and realised how poor this was they refunded us the amount for the change in session Honestly what a terrible experience they really need to consider focusing on being more receptive to their customers and response times. Book directly!!! Avoid this company!!!!

Negative experience: Worst customer service experience. No responses to emails and took four weeks of trying to get through to someone on the phone. Once we did get through they can only offer a refund and not actually assist with purchasing the tickets we wanted. Who knows if that refund will ever come through. We won't be using again.

Negative experience: The following email was sent on 1 Nov for support after a missing voucher was not sent after making a purchase on 27 Oct. It was never responded to. It took three phone calls until today to find out my voucher was cancelled without contacting me. Despite having another voucher for my partner, no solution was offered apart from refunding that ticket too. Experienceoz is unreliable, unresponsive and does not seek to work with customers having issues. I suggest all go elsewhere to book experiences in QLD, going direct to the websites of the places advertised by Experienceoz ‐------------------------------‐------------------------------ Good afternoon I note that the prolonged blackout has prevented calls for help since Thursday last week.I also had no luck with the web chat where my messages appeared to go nowhere and received no response or acknowledgement after an hour. I am attempting to follow up on a purchase made on 27th October for which money has been deducted from my account but no confirmation email, receipt, nor voucher has been sent for one of two purchases made 2 Purchases were made, 1 for 'Sarah' and 1 for 'Sam' for the annual passes for WB Movie world, Sea World, Wet and Wild and Paradise Country. Along with access to various seasonal nights. Both were paid for with my card, ending in XXXX andthe voucher has arrived to Sarah Tilby, but no voucher has been received by myself, to this email address (redacted) If someone could please contact me on (mobile number) ASAP to have this fixed and the voucher issued this week, it would be greatly appreciated.We already missed the previous weekend's plans to use the vouchers while we were staying in Surfer's Paradise and I would like to have this sorted. Regards ‐------------------------------‐------------------------------

Negative experience: Dealing with them is wasting time and money!! They took money first and then just refund it after 2 weeks they said no stock. KEEP IN MIND! For refund, you need to call them(very hard to be connected) otherwise they keep your money!

Negative experience: Horrible! They don't reply to emails, chat is never "live" and no contact number can be found anywhere. I ordered five theme park tickets nearly a month ago. I got one (money was taken for all five). I can't get a hold of anyone to find out where the others are or to get my money back. I called Village Road Show as I was getting no where with these peanuts to be told I had to speak to Experience Oz. Stay clear!

Negative experience: Purchased tickets via QLD Getaway deal 2 weeks ago, only received one out of 3 tickets. Emails, phone calls, no responses. Credit card already charged. The QLD gov should have not contracted these guys to manage the getaway deal, zero capacity and a total scam. Now I have either visit them in person or request a charge back.

Negative experience: The worst booking system and service ever, I brought 2 * 50% tickets after 2 weeks no response and you must call them at 8am. The lady told me my code is wrong, I said the system already took my money, she said we assume our customer entered the correct code:) how come you promote an event and never get back emails at the end of the day you assume it’s correct:)

Negative experience: Been waiting nearly 2 weeks for an email response - Haven't gotten one. Missed out on the QLD dreamworld deal because they wouldn't respond by email or Web chat. Couldn't get them on the phone either. Also kept my money for almost a week before returning it.

Negative experience: I purchased tickets of Dream world last Tuesday wating to go to Halloween event in 31st but haven't receivd yet , sent emails got not repsonce, called three times each call was half an hour on hold no one answer, left voice message no one retuen calls, very dispointed.

Negative experience: You won’t even get a call back! You wait for hours for a customer service operator! Beware

Negative experience: Rubbish phone times, have been on hold trying to talk to someone for 20 mins

Fantastic experience: Great customer service !! Beyond expectations!! Highly recommend.

Fantastic experience: Very helpful and got my ticket issue fixed.

Negative experience: I purchased two tickets to Paronella park. During the booking process it didn't ask to select a date and payment page was prompted so i proceeded and received the tickets. I thought i'd make sure if we can use the tickets any date as we rented a car for certain date for this visit. After email was sent, i got a response from an agent that we're booked for 26th April. I never chosen that date nor asked the agent to booked for as we already planned our entire trip. I sent an email again to fix it. No response. Sent another email next day. No response all day. The following day i rang and explained what happened and asked to change Paronella tickets to 27th as previous agent advised we're booked for 26th. The agent asked few questions and i was advised it was changed. A few minutes later i get a confirmation email from Hartley's that our booking was changed. THIS IS NOT THE RESERVATION I ASKED TO CHANGE. The agent changed for our other tour which was booked for correct date. I was devastated how a simple inquiry turned out to be this painful. I rang again asked, all i want to know is if we can use Paronella ticket on any date as there was no selection of date on booking page. The agent advised that the tickets are open tickets therefore we can visit anytime. THIS WAS ALL I NEEDED TO KNOW. Still had to change back our Hartley's ticket due to their mistake. This is absolutely terrible experience. I will not use this booking site ever again.

Fantastic experience: Purchased many attractions from their website. The website is easy to navigate through. There was an issue with the village roadshow passes but it was solved in 10 mins! Great customer service. Great attractions packages with great value. I really recommend it!! You also collect points whenever you purchase something, then get an even more discount on the next purchase.

Fantastic experience: We had an excellent time in Surfers Paradise thanks to the girls at Experience Oz, and if you stop in make sure to have a coffee Suzanne's coffee was the best in town.

Negative experience: They ruined our holiday. Purchased tickets for an experience that had been cancelled due to COVID. Drove over an hour to the location only to be told they couldn’t help us. They felt awful and told us how unlawful it was for ozexperience to even sell the tickets when they knew they were closed and events had been cancelled. Please please please don’t use this dodgy 3rd party service. No reconciliation or compassion just our “bad luck” with no refund. So unhappy. Have learnt our lesson to always book directly.

Negative experience: Mislead customers and very unhelpful staff !!!! Beware

Negative experience: Purchased 3, 3 day passes through optus perks. No mention prior to purchasing the tickets that rides are down for maintenance, only after I got the PDF once purchasing at which point I wasn’t reading t&cs because I’d already bought it. After following up through multiple avenues as soon as I found out the rides were down (and a 40 min car ride each way) I was told there is nothing they can do as they don’t know when maintenance happens and can’t update every site that sells their tickets. The Lady on the phone kept saying ohhhh I’m sorry to everything I said but would follow up with, but there’s nothing I can do. So here’s a warning to those getting tickets from experience Oz, don’t just read one sites t&c go straight to the source as you may be out of pocket $379 like me for absolutely no experience like me.

Fantastic experience: Great customer service. Lisa help me reschedule a voucher and was very sympathetic. Will be buying again for different experiences.

Fantastic experience: Covid has destroyed our holiday plans but the wonderfully helpful Suzanna at Experience Oz recognised our plight and processed a full Village Roadshow Theme Park refund - can’t thank this company enough for their great attention and assistance when we needed it most. You’ve now got a family of customers for life. I’d give you a million stars if I could.

Fantastic experience: All the experiences in one place, easy to shop with great prices

Fantastic experience: A good place to buy entry tickets for Theme Parks in Gold Coast and also for other tourist attractions in Brisbane, Gold Coast and Sunshine Coast. Very good team

Fantastic experience: It was good, it has room for improvement

Fantastic experience: Good prices. Quick payment and vouchers. Pretty much seamless. Called them for help as well and custimer service was great as well

Negative experience: We purchased a ferry and SeaWorld tickets. When we arrived at the SeaWorld ferry they said they no longer do those times we only leave once a day at 9am. I do have to say that experience Oz did give a refund with no ? Asked. But however we had a 9 month old baby with us. This ruined our last day of holidays

Fantastic experience: Experience Oz were great to deal with, when our plans changed they were very responsive and I will have no hesitation in using their services again

Negative experience: Would not recommend this company.I had bad experience i emailed them with name of hotel and street the hotel is on.They booked me in for a tour to pick me up from the hotel. Day before i phoned to confirm pick up we are told its a 5.5 hour drive so no pick up. Phoned and spoke to a Daniel who was extremely rude towards the end of the call. I explained my email was as clear as mud with address and he said yes your email was exactly that as clear as mud ..how rude way to handle customer service by this young man. We are getting a refund of $320 but that doesnt help , when we really was looking forward to the trip . Experience OZ with someone else that is more reliable. I am disgusted

Fantastic experience: Very nice tours! I had a great time, the people where nice and our guide Andy was super polite, well informed, passionate and literally all over it. It was a well planned tour without stress and I got to see exactly what I expected and even more.

Fantastic experience: Great deals. Highly recommended

Fantastic experience: It was an amazing experience walking in the rainforest of Springbrook National Park and personally see the glowworms and just to hear the dashing of waterfalls inside the cave, it was total darkness. There were only 10 in the group including my family of 3adults and 2 children (10 and 5 y/o). Our tour guide Tim was knowledgable and gave us all the warnings we needed (especially to avoid holding the railings as there might be spiders and ants). And good thing he provided each of us a red led flashlight to use to see our way. We really enjoyed the walk and to top up with stargazing to end the tour was superb experience!

Positive experience: Experience oz is highly recommended for purchase of entrance tickets or tours as it is convenient and the price is even cheaper than buying at the park. Moreover, the staff are friendly and response if fast for queries.

Fantastic experience: I've used Experience Oz in Queensland and Melbourne now and find them easy to use while saving money. I've enjoyed the experiences with Experience Oz and the attractions they have to offer.

Fantastic experience: We have made many enjoyable experiences with Experience Oz and each have been great the last lunch cruise was more than what we expected.we were so happy with the staff, they could not do more than what was asked they were friendly cheerful and Will definitely pass on your name to others wanting to do something special.

Fantastic experience: Friendly, service. Very helpful and easy to use.

Fantastic experience: One stop shop for any Aussie adventures! Great options and places to go! Overall great service and have never faced any issues !

Positive experience: Pretty good booking experience.. Provided what was stated and the company we booked had excellent service.. Will definatly be looking at future offerings via Experience Oz..

Fantastic experience: Awesome service, quick, easy, time saving and just gets it done.

Fantastic experience: I shall rate 6 stars if the system allowed me to. We used Experience Oz to get the Phillip Island Penguin Parade Plus tickets for the whole family. The Check-in process was easy and quick which saved us tremendous time as there were long queue purchasing tickets on site. Most importantly, the plus tickets were sold out on the official website, we were so happy to be able to get the tickets at all for that particular day.

Fantastic experience: Very professional services. Prompt in responding and resolcing queries even in the evening and over holiday periods. Will definitely use their services again

Fantastic experience: Reliable and easy to transact.

Negative experience: Dispite the excellent reviews, i have had a terrible experience with "experience oz" Have had an amazing holiday in NZ untill i booked the Nevis swing through this agent. I was confirmed and paid in full, until at the last minute i recieved a email stating my booking is unavailable. All they could offer me was a refund, absolutley devastated. The only negative part of my holiday, will not be recommending to anyone.

Fantastic experience: I have done a lot of travelling in Australia. I travel on my own. I book all my tours with Experience Oz. Very very happy with everything from start to finish. Congratulations to all involved. Thank you Michelle Martin.

Negative experience: While the deals you get can be great, everyone knows that plans can often go awry for any number of reasons. Experience Oz's terms and conditions state that refunds will not be applied for Theme Park, Shows, Attractions, coupons or gifts in any circumstances. I find it abhorrent to deny a refund for services not rendered in any circumstance, but especially so in a business where you should be an assistant to those suffering the turbulence experiences of travelling. I have used this service only once and now refuse to use it again until this policy is changed. I would advise anyone seeking to book an experience in Australia to do so through a more accommodating agent. Two stars for the deals minus three for their less than accommodating policies.

Fantastic experience: Great Experience at Sealife Sydney Thanks to experience oz for fast and easy service as well as great prices. Kids thoroughly enjoyed the aquarium

Negative experience: Make sure you read the fine print because it contradicts itself and they will not help you out if miss read it. Basically told too bad $200 down the drain.

Fantastic experience: They have the best deals with the best prices. Highly recommend Experience Oz.

Fantastic experience: Best booking website there is first class service

Fantastic experience: Easy online transaction ....rewards for buying experiences and rewsrds for reviewing.. .. winning

Fantastic experience: We have made several trips through ExperienceOz to see the best of Melbourne! My family and I love the safe trip, great service, comfort, and convenience!

Fantastic experience: Excellent experiences at great prices! Highly recommend.

Fantastic experience: Great Australian attractions Agent. Always offering great deals. I will continue to use them. I have no complaints yet.

Fantastic experience: A Great experience, they are amazing, super enjoyed it.

Fantastic experience: The website is very user friendly. Not to mention they have great deals available. I have booked through Experience OZ several times and have had no problems. And, it's a bonus that you can accumulate some reward points to use on future bookings.

Fantastic experience: Good value