Flight Centre Maitland

Fantastic experience: Thanks Robert Armstrong,our trip to Perth was absolutely amazing & our flights were great ,you listened to what we needed.

Negative experience: Flight Center Greenhills - what an absolute joke! I have never left a bad review, however others must be warned. One star is already too much for these incomptetent 'travel agents'. Experience 1: had a male 'travel expert' tell me i didnt want to do certain activities on our girls trip to Vegas because 'chicks arnt into that'. Then over charged us for travel insurance that he stated was required to enter the country (complete lie) it then took well over 2 months for the refund! Oh, and booked me under the wrong last name! The agent was rude, condesending and a liar and unwilling to assist when a refund was requested or when we went against something he suggested. Experience 2: My young sister doing a Contiki tour in Europe was left stranded and alone with no accommodation! This 'Travel Expert' was unhelpful during the entire booking process and clearly does not understand his job. He lied about visiting London. He refused to help when sister called RE said accommodation (she was standing in the lobby) He didnt even go over her itinery when she went to collect (where im sure the issue would have been discovered). Both occasions managers phone numbers and emails were requested and never given & huge delays in responses. I will NEVER again use this incompetent, unhelpful business and will continue to tell everyone how absolutely terrible they are.

Negative experience: My daughter booked her contiki tour for Europe, the guy that served had never been to Europe or done a trip like this himself ( he told us that) she was arriving in London 3 days early so he had to book her 3 nights accommodation before the trip started, an extra 2 nights at the end of the trip, transfers to and from airport and a ticket to Harry Potter world. My daughter left very nervous and anxious on Sunday, she arrives in London her car transfer was waiting and took her to the motel, so far so good. She arrives at the motel to told she has no booking. This did not make sense, she called me upset as she was in a foreign country that she had never been to before, by herself and no accomodation. As it was 9pm in Australia I had to call the emergency line. 3 hrs later they finally found her accommodation only for the 1 night. I called the following day to get this sorted and the answer I received was lots of people get a transfer to a motel there NOT staying in and then just arrange their own accommodation. Omg this made me furious as she also said that she had spoken with the guy that booked everything and he said we had told him she didn’t need accommodation. Long story short we trusted flight centre and now I will never deal with them again. I am also taking this further. As we are out of pocket over $1500, a stressed and anxious daughter that was meant to be having a trip of a lifetime. So disappointed. Definitely wish we read reviews before booking

Fantastic experience: We have spent the last 12 months working with Robert to book our European honeymoon/adventure and we cannot recommend him highly enough. From our initial enquiry through to completion, Robert has been just as excited for this trip as we are. We have required multiple adjustments to our plan along the way and Robert has been extremely understanding and very helpful in accommodating our changes. Both my wife and I absolutely believe he has gone above and beyond with his effort, communication, enthusiasm and attention to detail. He has planned our dream holiday and we will very happily recommend and plan vacations with him again. Thankyou very much mate.

Negative experience: Went to check in

Fantastic experience: Robert was professional and courteous in assisting us to organise our holiday. He responded to and answered all our queries promptly and nothing was too much trouble.

Negative experience: One stars is too much for this place Service at time of booking at incredible, but once paid, there was no service at all. Not informed our flights had been downgraded, difficult to get hold of, phone calls and emails ignored. Incorrect information given which has cost us more money in the long run. Do not use this place for flights or travel, they will just take your money then forget about you if you have an issue afterwards.

Negative experience: I rarely leave negative reviews. Due to an error from the Greenhills store, my Mum was recently left stranded in Brisbane Airport with my two little cousins and had to fork out over $800 on the spot for new flights back to Newcastle. This was because there was no record of Flight Centre Greenhills having processed the booking (that she had definitely paid for) with Jetstar months prior to the trip. And trying to get a refund is a joke. Anyone having to wait up to 4 weeks for the funds, that you never should have had to part with to begin with, due to an error on Flight Centre's end is abhorrent. She is the sole provider for my sick father and had the hard earned money set aside to spend on her grandkids whom she hadn't seen for over a year. This has left her quite distressed. Imagine if one didn't have that money sitting there!

Fantastic experience: Our Travel Consultant Robert Armstrong from East Maitland has been amazing and communication has been 10 stars out of 5!! Highly recommend Thank you!

Fantastic experience: Was treated very well by the staff there (Robert Armstrong). He asked the right questions and sorted out my travel details in detail. Very thorough, helpful and understanding. Highly recommend their services! You won't go wrong in utilizing their service and help.

Fantastic experience: Robert Armstrong has been a great agent, tried his very best to attend to all our needs and wishes. He was always available and very responsive!

Fantastic experience: Booked flights to Brisbane with Robert from Flight Centre at Greenhills. He was most helpful and made the process easy. I can't speak more highly regarding the service we receive from Flight Centre at Greenhills. The staff are all very experienced, helpful and have wonderful customer service. Thank you.

Fantastic experience: Robert was amazing we had no idea how to book so he did it all for us so quickly and kept us up to date with weather to where we r going

Negative experience: Went in to enquiry about Mediterranean cruises was treated very well by male sales person he took all my details plus my friends details (3 of us) and I walked out with brochures. Told my friends and gave them his name, my friend phoned twice left nessage for a call back and it never came. Hence we will take our business elsewhere. Very poor service. I’ve worked in Travel and would never treat clients like that

Fantastic experience: Robert was an absolute professional throughout the entire process….. right down to being contacted by me, mid trip to totally change our plans due to Hurricanes in Florida…. 24hrs, job done our trip carried on from Chicago. Nothing was an issue, and I can be quite fussy with things Thanks Robert …. We will certainly be utilising your services again.

Negative experience: Went to this store today to buy air tickets with hotel bookings. Didn’t even ask to sit sales lady’s first answer to me was it is not easy I don’t know why is hard to add multiple cities (Anyone can do it online). End up booking Tickets flight Center website and booking hotels elsewhere. Employee’s attitude 100% with 0% sales skills. Good luck!

Fantastic experience: Big shout out to Andrew at Greenhills Would highly recommend Andrew for his knowledge and help with booking our cruise he went above and beyond, friendly with a great personality to top it off ! we will always book our future holidays with Andrew Thank you :)

Fantastic experience: Awesome experience. Robert was extremely helpful and professional, developing our honeymoon itinerary to perfection! Excellent :)

Negative experience: We had an awful experience at Flight Centre Maitland with the travel agent Louise. First off we were told we didn’t need to pay any additional fees for our hotel upon arrival yet had to pay almost $800 AUD extra when we arrived at the hotel. Secondly we hired a car through flight centre, she knew we were going to the USA and she physically saw my provisional license yet when we went to pick up the car they said I could not drive in the US on my provisional licence. She should not be a travel agent!

Negative experience: Felt the same about the experience as Chloe . May aswell book a sail boat and sail the seven seas then book a cruise through this so called travel agent . Caught out lying on multiple time’s Please send me a fake link for customer feedback thank’s

Negative experience: I have never had a more stressful holiday thanks to the poor organisation and lack of professionalism from Flight Centre. My mum booked a trip for us and instead of being exciting leading up to it she was constantly in tears because of how unhelpful this company was. We went through multiple different agents at Flight Centre, being passed on like we were just a number, the last was friendly and did her best to fix the mess left before her which we appreciate. We changed a name on the booking over 6 months in advance only to get to a different county and no name changes had been made by Flight Centre, there was another name spelt wrong with an incorrect birthday for an international flight, we had a package booked and added extra nights, we had to downgrade rooms for one night and people were forced to share a bed because that’s what Flight Centre booked and forgot to mention to us that would be the case. A 55 year old woman and 21 year old man having to share a bed.. these are only some examples of Flight Centres incompetence. I wish we would have just booked it ourselves because that still would have been less hassle than to go through Flight Centre. Do not recommend.

Positive experience: Helpful

Fantastic experience: Helpful in getting a travel card

Fantastic experience: Fantastic team who arranged seamless travel arrangements for myself

Fantastic experience: The lady that helped us with our flight to Malaysia went above and beyond. Exemplary customer service.

Positive experience: Went there with my mother and waited along time to speak with someone. Only 2 ladies working! They were having an audit at this time(hence why no workers there). Staff are friendly and helpful tho, just a shame there's not more consultants.

Negative experience: I must express my extreme disappointment with the services provided by Flight Centre, particularly our experience with Flight Centre East Maitland. While our initial interactions were pleasant, the overall experience turned out to be a nightmare that has left a lasting negative impression. Our trip to Japan, was meant to be a celebration of joint birthdays and a once-in-a-lifetime experience, turned into a series of frustrating and disappointing events. Here are some key reasons why dealing with Flight Centre was a major letdown: • Lack of Transparency on Flight Upgrades: Our flights with Japan Airlines were initially enjoyable, even in economy class. However, the frustration began when we discovered the option to upgrade to premium economy for an additional fee. We were not informed about this during the booking process, and when we inquired about the upgrade later, we were told there were only three available seats. Given that we were traveling with children, we opted to stay in economy. This lack of transparency and missed opportunity to enhance our travel experience was disheartening. • Accommodation Booking Issues: The accommodation arrangements made through Flight Centre were subpar. We discovered that our booking was made via Expedia, and the room allocated was inferior to what we could have obtained by booking directly with the hotel. Despite expressing our desire for a luxury holiday, it seemed that Flight Centre prioritised commission over providing us with the best possible experience. • Misrepresentation of Ryokan Experience: We had specifically requested a traditional experience at a Ryokan, emphasising the need for a room with a private onsen. However, upon our arrival, we were disappointed to find ourselves assigned to a room that fell far short of our expectations, resembling accommodations one might find in budget hostels. Our access was limited to what the owner candidly described as a dilapidated toilet and washroom, offering a basin with only cold water. This was particularly unacceptable, given the morning temperature was a chilly 2 degrees Celsius. Concerned about our children's comfort, who were unwilling to bathe in an onsen with communal facilities, we inquired about the promised private onsen. To our dismay, we discovered that the private onsen was indeed available within the facility, but reservations were required. Adding to the inconvenience, it was located outdoors. When we explored this option, the rainy and cold weather meant the bath was only lukewarm. Moreover, the inadequate screening failed to create the expected privacy, rendering this alternative unsuitable. To compound our disappointment, the owners informed us that our accommodation had been booked through Expedia, which they claimed accounted for our placement on the less desirable 2nd floor with substandard toilet and washroom facilities. Hoping for a resolution, we asked if we could pay an extra fee to upgrade to first-floor rooms with private onsens, but we were informed that all such rooms were fully booked. This series of setbacks significantly marred our experience at the Ryokan, as it failed to meet the basic expectations we had communicated. The lack of transparency about the booking platform and the unavailability of the promised private onsen options were major letdowns, contributing to an overall unsatisfactory stay. • Inadequate Consideration for Luggage Logistics: Despite informing Flight Centre about our large suitcases and the need for accommodation that accepts forwarded luggage, two locations booked did not accommodate this request due to self-check-in policies. This oversight, combined with the unpleasant experience at the Ryokan, led us to cancel two accommodations and rebook ourselves. Shockingly, we were informed that the refunds would take a staggering 10 weeks to process, a timeframe that seems excessively lengthy and unacceptable. Our experience with Flight Centre East Maitland was a travel nightmare...exercise caution when entrusting your travel plans to this Travel Agency!

Negative experience: I have never once left a bad review. But I am absolutely appalled by the service we received. We used flight centre Greenhills to book our honeymoon, only to get to the last leg of our trip and find that the money we paid to book a hotel had not been done by the agent. We were then told to 'book it ourselves' and were left even more out of pocket in a foreign country. This was almost 2 months ago and we have not received the refund we were promised and are now having all of our communications dodged. Don't put yourself through the stress and book a trip yourself.

Negative experience: My granddaughter spent her hard earned money to take my husband and myself to New York . It was the worst trip I have ever had. We told her, the consultant that we needed one of the shorter flights as I suffer with arthritis and other medical problems. The flight we were booked on was 27hrs, 2 hr stop in Seoul going over but coming back the flight was delayed so we were transferred from one flight to the next so no stop over. These flights left us so exhausted we hardly had the energy to enjoy our holiday. I will never book with them again. We are so disappointed, it was once in a lifetime holiday , we will never get to experience the beautiful places we wanted to see again.

Fantastic experience: Booked my bucket list holiday with a lovely lady named Sam!!!

Negative experience: Too busy to help book flights. Expect you to make an appointment. Only used them to sort travel insurance. Booked my flights and accommodation online myself. Had already researched everything else.

Negative experience: Been trying to book a flight for 2 weeks and can not get through, can not use gift cards online only over phone or in store

Negative experience: Honestly not even worth your time. From the emotionless welcome, to the effortless attempt at helping with flights. We had everything written down with dates, locations and times we want to fly and all she did was turn the screen and show us how much the flights where going to be and snarled at the fact we stated that prices weren’t going to be a problem. We just wanted help with booking it all and we never got the help we needed. Left after 10 minutes and won’t be returning again. Happy to take your money when it comes down to it but they just don’t want to help with organising your trip. ITS THEIR BLOODY JOB, HOW HARD IS IT!

Fantastic experience: I have had bad experience in the past. This time around had good staff

Fantastic experience: Very helpful

Negative experience: Couldn't see anyone, super busy & there were no Australian cruise books. Disappointing.

Negative experience: My Mum has been through a lot of BS. Mum had to change my grand fathers flights a few times as he has brain cancer so she had to move them around to cater for his specialist appointments and health. She explained this to her original travel agent but she didn’t care. She ignored emails. Ignored phone calls. Mum finally got things organised but that was by a different travel agent at the same agency. The new travel agent sorted it in 3 hours when my mum was trying to sort it out for 2 months with the original travel agent. Telisa I think her name was. Was great. But I won’t name the agent that was terrible at her job

Negative experience: Each time I have gone in or called they have been very rude each time was someone different went else were each time never would I recommend them and would recommend they train there staff to be more polite

Negative experience: Holiday was canceled in June ( Covid), despite multiply emails,phone calls & visits still waiting for the refund. We have confirmed the cruise line has refunded our money, but flightcentre is refusing to pass onto us. Over $5000. Is a lot of money for 2 aged pensioners. Sick to death of being nice!!!!!! Just want our money back.

Fantastic experience: Quick customer service

Negative experience: Their website is useless After waiting on hold for 40 min i was told I had to wait 1-2hrs minimum instore to book an international flight as their website wouldn't quote multi city so i just booked online with the airline.All done in 15min & it was cheaper.

Fantastic experience: Excellent service and customer support

Negative experience: Every disappointed could not answer questions i wanted to know

Fantastic experience: The girls here are wonderful.

Negative experience: Couldnt give me any help with my online booking.

Fantastic experience: Brilliant service nice friendly aprochable staff

Fantastic experience: Meg was amazing! She helped us with our holiday that was booked a year in advance and shared the excitement with us as it came closer. She helped every way she could and always made herself available when we needed her support. Went above and beyond.

Fantastic experience: Aliesha from Flight Centre Maitland Cruise is Fantastic, she has done my last 2 holidays. She goes above and beyond to make sure the holiday is 10/10 with the least amount of stress leading up to and during the holiday. Do yourself a favor and talk to Aliesha about your next holiday!!!

Fantastic experience: Meg is the most amazing person to organise a holiday with! She’s always the happiest person and goes above and beyond to help with all holidays. This is my third holiday that I have booked with her and she has made every holiday better than what I have expected. Meg help with all my enquires and gave me better and cheaper options.

Fantastic experience: Booked our European holiday with Meg and once again she didn’t disappoint. Always there to help, answer questions and get onto anything we required as quickly as possible.

Fantastic experience: Our consultant, Meg, was very knowledgeable, helpful and courteous. She was great at discovering more options for logistics than I could have thought of and responding to our particular travel desires and needs. Heartily recommended.

Fantastic experience: Thanx heaps Meg for looking after us with our girls trip to Thailand. Really appreciate it. Nothing was too much trouble. You made the process easy and painless.I have booked three holidays with you and wouldn't book with anyone else.

Fantastic experience: Amazing service, Kaytlan was very lovely and professional. The option of paying off holiday is awesome. Highly recomend Flight Centre Maitland !

Fantastic experience: I am so happy I popped in on my way past. Was so lucky to have Alarna organise my Ghan trip for me and hubby. Nothing was a bother and her knowledge of Ayers Rock and the must see places were outstanding. She organised all our daily tours and suggested the best places to visit. I would highly recommend anyone planning a trip to stop by. All the girls are so friendly and helpful. Things went smoothly from start to finish. I even popped back in to share my holiday pics!! Thanks Alarna

Fantastic experience: Meg has helped us with all of our holidays to date. She provides excellent customer service and is always happy to chop and change things as requested with now issues what so ever. The staff at the Maitland store are also very lovely and always recognise is when we come in. We love seeing them to book our holidays.

Fantastic experience: Would recommend this place to anyone wanting to book a holiday of sorts. Alarna has helped me on multiple occasions. Very professional. Highly recommended.

Fantastic experience: K Rogers has been very helpful with our travel arrangements

Fantastic experience: We have booked 3 cruises with Meg from the Greenhills Nsw store and waiting to book a 4th. She is the only one we will deal with. She is always happy and enthusiastic and nothing is a problem . She always goes above and beyond. Thanks Meg , we really appreciate it . The Dodd Family

Fantastic experience: Very friendly and helpful staff, they couldn't do enough for us, thankyou Kayltan Rogers and team

Fantastic experience: Meg was amazing, informed and confident. Nothing was a trouble and she was always eager to help.

Fantastic experience: Can't recommend meg at flight Centre enough she has been amazing to deal with prompt responses and has always got us the best possible deal

Fantastic experience: Thank you Alicia Black from Flight Centre Maitland/Greenhills for helping us to organise & have the most amazing holiday. We would not experienced such a wonderful holiday without your expertise. We will certainly return when we are ready to book our next holiday. We highly recommend Flight Centre & Alicia Black for booking any holiday.

Fantastic experience: We recently booked a short trip to Dubbo through Alicia at Flight Centre Maitland Cruise. Alicia was lovely, efficient and got the best deal she could for us. We were extremely satisfied with her assistance and will continue to book all our future trips through her, we will also be recommending her to our family and friends.

Positive experience: Helpful staff

Fantastic experience: Nice staff

Fantastic experience: Friendly staff and great service

Fantastic experience: Ian Bevan at Flight Centre is our master of travel arrangements.

Fantastic experience: I had found the flights we wanted online through another site and Flight centre matched the price which was less than what they originally offered. What made it even better was we could use our Com bank award points to get a $1300 rebate off our tickets. Nothing was a problem and everything was thoroughly explained to us

Fantastic experience: Great communication, good service and very helpful. Thank you staff!!!!

Positive experience: Ok

Positive experience: Very attentive staff.

Positive experience: Helpful staff

Fantastic experience: Jacynta was so patience and answered all my queries. Nothing was a problem and so knowledgeable. Thank you.

Positive experience: Worth checking out to see if they can beat online prices.

Fantastic experience: Great price and helpful staff

Fantastic experience: Very helpful staff.

Fantastic experience: Excellent service from very professional people. We are repeat customers.

Negative experience: Went into flight centre green hills a few weeks ago with just myself and my 7 year old son. All staff members were at desks on computers etc not one person asked if they could help me. After walking around for 10 mins I gave up and left just as I was leaving a older couple walked in staff member went straight to them and asked if they could help. They must of thought I didn’t have money to spend so just ignored me I went straight to another travel agent in centre and bought travel insurance for my Bali trip in March and booked cruise for September for my family. Also got info on Norfolk trip we are wanting to do in December with my parents. Which I will not be booking through flight centre and Never will I set foot in flight centre again!!!

Negative experience: Went in to get a flight to Townsville as the airlines were charging $1000.00 one way from Sydney, because the Cowboys got to the grand final. Asked if there was a cheaper option from Brisbane. They gave me a price $305, had told them I'd got a ticket price of $254 online. The woman dismissed it and said it wasn't a QANTAS ticket. Would not improve on what I'd found online and made no attempt to see if there was other options. Surprise, surprise, I booked the ticket online at a total cost of $266 after credit card fees. The site then sent me straight to the QANTAS website as I have a FF membership. Very poor service and lack of effort and thinking outside of the box. Definitely won't recommend nor go back with my business.

Positive experience: good service lowest price