Flight Centre Miranda

Shop 1167/600 Kingsway, 2228, Sydney
Shop 1167/600 Kingsway
2228, Sydney
+611300520938

Opening hours

  • sunday: 10h-15h
  • monday: 9:30-17h
  • tuesday: 9:30-17h
  • wednesday: 9:30-17h
  • thursday: 9:30-17h
  • friday: 9:30-17h
  • saturday: 10h-15h

As part of Australia's largest travel agency, Flight Centre Miranda is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information.

Our comment from TraTraTravel about Flight Centre Miranda:

Flight Centre Miranda is renowned for its exceptional customer service, with many clients praising the staff's patience, knowledge, and dedication to making travel planning seamless. Agents like Bryce, Karen, and Caz consistently receive high marks for their quick, friendly responses and willingness to go above and beyond. Customers have noted specific instances where agents accommodated numerous changes to bookings and provided invaluable travel advice.

Highlights from customer feedback include:

  • Bryce: Known for his amazing efficiency and extensive knowledge in travel arrangements.
  • Karen: Recognized for her friendly demeanor and support, particularly with clients who have specific needs.
  • Caz: Praised for her detail-oriented approach and ability to understand customer requirements, ensuring an enjoyable travel experience.
  • Amy: Frequently mentioned for outstanding service and professionalism.
  • Grace: An exceptional agent whose attention to detail makes travel planning easy.

While many clients have had wonderful experiences, some have reported issues with communication and service delays, particularly during peak times. A few customers experienced frustration with refunds and follow-ups, highlighting a need for improvement in these areas.

In summary, Flight Centre Miranda excels in providing comprehensive travel services with a strong emphasis on customer satisfaction, despite some occasional lapses in communication.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

Flight Centre Miranda: Reviews

4.1/5 (132 Reviews)
joe lattouf 9 months ago

Fantastic experience: We highly rate the service of Bryce. He has been amazing, quick, efficient and extremely extremely patient given our many changes and requests. Thank you Bryce for your service we really appreciate it

Flight Centre Miranda
Flight Centre Miranda

We love to see this amazing review for Bryce, and how he was efficient and quick throughout your booking! Thanks so much for sharing, Joe :)

brian doyle 9 months ago

Fantastic experience: My older brother gets a bit confused a time. A lovely young lady named Karen was so helpful. Karen was friendly and patient with my brother and talked him through his flight choices in a respectful, caring way. I give Karen 6 out of 5 stars. Thanks again

Flight Centre Miranda
Flight Centre Miranda

Hi Brian, thanks so much for sharing this amazing review for Karen! We love to hear how her friendly and patient manner made your booking process seamless and enjoyable

Yuni Campbell 11 months ago

Fantastic experience: Outstanding Service from Amy - FC Miranda. We would like to thank you Amy for her outstanding service. She is patience with our single request and professional assistance given at all times. Well Done Amy and thank you again for all your help.

Flight Centre Miranda
Flight Centre Miranda

We love to see this outstanding review for Amy, and how her patient and professional manner made your service stress-free and easy! Thanks for sharing Yuni

Medhat Tadros 11 months ago

Negative experience: Very disappointed, I had bad experience with them especially when delt with Peter. 5 days, few phone calls , 2 visits to get my holiday quote right .

Flight Centre Miranda
Flight Centre Miranda

We're sorry to hear about your experience Medhat, this is not the experience we want our customers to have. We know our teams are in high demand with the sheer volume of travel enquiry at the moment, which means we aren't always able to answer every phone call. Regardless, we apologise if this was your experience, and we will be sure to manage this feedback with our team.

Helena D 1 year ago

Negative experience: Went in to get a quote today, but the lady i spoke to didnt even try to give me a quote she said to just go online to see the prices as the country i was after you had to pay on the day… highly disappointed I went to Hurstville flight center, they gave me a quote without saying “its best to look online” or “you will have to book today”. i was super happy with their service so i booked it with them… Loss of sale for that travel agent and disappointed that she didnt even try

Flight Centre Miranda
Flight Centre Miranda

We're sorry to hear about your experience Helena, this is not the experience we want our customers to have! We are glad to hear how the Hurstville team were able to help, and we will be sure to manage this feedback with our team.

Eleni Klap 1 year ago

Fantastic experience: We had a fantastic experience with Laura at Flight Centre when booking a holiday to Japan and South Korea! She is highly knowledgable, friendly and very responsive to questions. We had an issue with one the hotels we booked and Laura went above and beyond to sort it out on our behalf. Highly recommend using Flight Centre Miranda to book your next holiday!

Flight Centre Miranda
Flight Centre Miranda

Hi Eleni, thank you so much for your fantastic review for Laura! We love to hear how her knowledge and responsive manner made your booking process seamless and stress-free

josh chalmers 1 year ago

Negative experience: Poor service. Happy took around 10k worth of sales and am still waiting for ferry tickets months later, whilst I am on holidays and require the tickets in 1 week. Not good enough.

Flight Centre Miranda
Flight Centre Miranda

Sorry to see you're having trouble contacting your consultant Josh! We understand our team are in high demand with the rapid return of travel, so we do need to balance in-store enquiries, along with online & phone customers also. All Flight Centre customers do have access to our 24/7 emergency assist team, who can absolutely assist for you! You can contact the team via phone;
From IN Australia - 1300 131 600
From Outside Australia - +61 7 3083 6452

We will be sure to manage this feedback internally with the team and thank you for your review.

Lauren Holmes 1 year ago

Fantastic experience: We recently had a fabulous experience working with Peter who designed our Vietnam itinerary for us. Every little detail was considered and his knowledge and experience made our trip planning seamless. Peter also went above and beyond to help us with a complex refund issue and this was extremely helpful! We would highly recommend Flight Centre Miranda and Peter's team and will definitely seek their assistance for our future travel arrangements. Lauren

Flight Centre Miranda
Flight Centre Miranda

Hey Lauren, thank you so much for your wonderful feedback! We're thrilled to hear that Peter provided you with a fabulous experience while designing your Vietnam itinerary. His attention to detail, knowledge, and experience truly made your trip planning seamless, and is a testament to Flight Centre's commitment to exceptional customer service. We are so grateful for your trust in us, and we look forward to working with you again soon ☺️✈️

Joel 1 year ago

Fantastic experience: I'm glad I met Karen, I've used her twice now for all my bookings, she is exceptional (answers emails after hours, promptly chases things up urgently & takes all the stress away when booking a holiday) I will be using her for all my holidays in future.

Flight Centre Miranda
Flight Centre Miranda

Thank you so much for this fantastic feedback, we love to see how Karen has taken such great care of your trip to take the stress of this situation for you!

Don Wheatley 1 year ago

Negative experience: They have a new YouTube ad or something that literally spams me. I see it 2-3 times a day which is super unnecessary. It is specifically about flight centre miranda which is annoying. It’s the last place I’d go now if I needed flight help

Flight Centre Miranda
Flight Centre Miranda

Hi Don, it is a shame you've chosen to not have an experience with our team - we would have loved to assist with your travels!
Like with any business we do run marketing & ads, and the frequency that these appear on YouTube is not something we control.

Glen Walker 1 year ago

Fantastic experience: Great staff always helpful

Flight Centre Miranda
Flight Centre Miranda

Hi Glen! Thanks for sharing this kind feedback for the team, we love to hear this

Enza Peceski 1 year ago

Fantastic experience: Thank you to Karen for getting me excited about my upcoming trip to Phuket. Dealing with her was a pleasure and hassle free. She even ended up saving me a fair bit on the final price, a lovely surprise! For friendly, professional and attentive customer service, you can't beat Karen Tink at Miranda Flight Centre

Flight Centre Miranda
Flight Centre Miranda

Thanks so much for your great review for Karen! We're so glad see she has not just secured you a great price, but also taken the hassle out of your travels.

amanda Clark 1 year ago

Negative experience: I was very disappointed with the lack of service I have received from this centre since booking a flight from Sydney to NZ with Latam. Latam cancelled the flight last year and I am still awaiting a refund which flight centre were meant to be arranging for me. I have emailed for updates and initially was getting responses for a short period. I have since emailed numerous times and flight centre have not responded. Still waiting now nearly 1 year no updates from flight centre. Will not be recommending them to anyone - very disappointed.

Flight Centre Miranda
Flight Centre Miranda

Hi Amanda, we're sorry to hear about your experience. We understand that unfortunately some airlines are experiencing heavy delays in refund processing - but I would recommend reaching out to our customer relations team so we can look into this further further for you; http://travl.to/6262iRuMu

Emma Vranjes 1 year ago

Fantastic experience: Had a phenomenal experience with Caz who found us amazing deals for our Europe trip! Couldn't be happier with the service and would definitely recommend Caz's expertise and help. Thank you again Caz!

Flight Centre Miranda
Flight Centre Miranda

We love to see this glowing review for Caz, and how she not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Emma

Dude bro 2 years ago

Fantastic experience: So I was asked to provide a generalised review of Flight Centre as a whole (guessing head office spam). I've opted to leave a more personalised review. The main reason being, not every travel agent is equal. What I can say is this, Laura Halton does an amazing Job. I found Laura to be friendly, fast paced and accurate. Let's face is, most of us are visiting on a lunch break or between our many obligations and Laura just gets it. While I can't speak for flight centre as a whole, I gladly recommend Laura and have ZERO qualms in seeking Laura's assistance for all travel related bookings in the future.

Flight Centre Miranda
Flight Centre Miranda

Thanks so much for sharing this wonderful review for Laura! We love to hear how her professional and friendly manner made your booking process seamless and enjoyable

Jessica Siracusa 2 years ago

Fantastic experience: Highly recommend. Jordan was great with all the bookings but when our flight was cancelled Peter saved the day. Logged on early to make sure I had a flight booked. Both these guys were amazing and best customer service.

Flight Centre Miranda
Flight Centre Miranda

Thanks so much for your wonderful review for Jordan and Peter! W love hearing this great feedback

Con Colovos 2 years ago

Fantastic experience: I wanted to acknowledge Flight Centre Miranda for assisting my wife and I to book our holiday to Europe. What we thought was a good itinerary and price, was exceeded beyond our expectations by Caz Ordenes. She completely restructured everything. Very patient, exceptionally knowledgeable, professional, and a genuinely nice lady. Would highly recommend Caz and Flight Centre, Miranda.

Flight Centre Miranda
Flight Centre Miranda

We love to see this glowing review for Caz, and how she not only secured you a great deal, but also exceeded your expectations. Thank you so much for taking the time to share this fantastic feedback Con

Judith louise Royal 2 years ago

Fantastic experience: After Covid and the above and beyond experience dealing with Karen Tink at Miranda on all my travel needs I will only leave my travel in her hands. She answered email after hours , goes above and beyond in every way possible. Thank you Flight Centre Miranda. Judith Royal

Flight Centre Miranda
Flight Centre Miranda

Hi Judith, thanks so much for your fantastic review for Karen! We love hearing how she went above and beyond for your travels, making your experience with us enjoyable and easy

Lizzie Mitchell 2 years ago

Fantastic experience: I have planned many trips with flight centre and I recommend them to anyone that’s asks. I have had multiple agents over the years and am always met with such professionalism, no problem is too big. Bryce has been my agent for my last 2 trips and always goes above and beyond to ensure everything goes smoothly. He is a wealth of knowledge. I come in with ideas and he diligently works out all the details and makes it a stress free process. So thankful!

Flight Centre Miranda
Flight Centre Miranda

Thanks Lizzie!! So happy you had such a great experience with Bryce

James IU Condren 2 years ago

Fantastic experience: Made inquries to flight to Brisbane

Flight Centre Miranda
Flight Centre Miranda

Thanks for your 5 stars James!

Matrika Tamang 2 years ago

Fantastic experience: Thank you to Caz Ordenes for organising my European trip. She managed all my flights and ensure that everything was flowing smoothly. Great customer skills and highly recommended as Caz is super experienced. Caz is an important asset to Flight Centre! Thank you once again.

Flight Centre Miranda
Flight Centre Miranda

Thanks so much for sharing this lovely review for Caz! We love to see that she was able to make your booking so simple & smooth for you!

Natalie Watkins 2 years ago

Fantastic experience: Bryce from FlightCentre at Miranda has been nothing but amazing with helping me book our family holiday to Phuket, Bryce has so much knowledge on accommodation and where to stay and what would suit our families needs given my long request list, not to mention changing all my flights for me when my circumstances had changed. Bryce went over and above getting back to me, even when he wasn’t in the office, and it was his weekend, I would highly recommend anyone wanting to book a holiday to go and see Bryce. Thank you so much Bryce for all of your help.

Flight Centre Miranda
Flight Centre Miranda

We love to see this glowing review for Bryce, and how he's gone above & beyond to not just take care of your booking process, but of your whole trip to get you home
Thank you for taking the time to share this kind review Natalie!

James Lee 2 years ago

Negative experience: Flight Centres Standards have dropped They used to have warm , friendly and helpful staff when I have used them in the past. Now they seem unhelpful inexperienced , and uninterested . The guy with the glasses that Manages the Miranda Store isn't very nice at all. No doubt his careless attitude towards customers would flow on down to his staff. I don't know if each store is a Franchise or not But the person in charge of Managing Sydneys Sutherland Shire Area / region of stores needs to lift their game.

Flight Centre Miranda
Flight Centre Miranda

Sorry to see you're not happy with your experience James. We do understand our team members are in high demand with the rapid reoccurrence of travel, but we do trust in our teams expertise and experience.
Regardless, we will be sure to take your feedback onboard and manage this internally with the teams.

Mitchell Hay 2 years ago

Fantastic experience: Thanks for everything Bryce. What started off as a dream holiday of a lifetime turned sour halfway through. Bryce was with us every step of the way, reorganising everything for us on his days off and constantly checking on our well-being. Not only a great agent, but a great person as well.

Flight Centre Miranda
Flight Centre Miranda

We love to see this fantastic review or Bryce, thankyou sop much for taking the time to share this kind review :)

Jana Porfida 2 years ago

Fantastic experience: Bryce Moriceau was so great to deal with. So professional, patient and accessible. Made the process very smooth and would definitely highly recommend if you need assistance with booking your next trip!

Flight Centre Miranda
Flight Centre Miranda

So glad to see this great review for Bryce, thanks so much for sharing :)

ALEXANDER ZIADE 2 years ago

Negative experience: Fast to take your money but no response to help fix when in need !

Flight Centre Miranda
Flight Centre Miranda

Sorry to see you've not had a great experience with us Alexander! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]

catherine peros 2 years ago

Fantastic experience: So very pleased with my experience with Caz Ordenes at Flight centre Miranda. Caz went above and beyond to help my daughter on her first Solo trip. Caz spent so much time with myself and my daughter making sure everything was taken care of and understood by my daughter, this gave us both a good sense of ease. Caz was also kind enough to guide us in the right direction regarding visas required. Caz has great knowledge of all destinations, tour groups, airlines and considers your budget and age when planning. I definitely recommend Caz Ordenes, and will be using Caz for all future travels. Catherine

Flight Centre Miranda
Flight Centre Miranda

So happy to see this glowing review for Caz, and how she's gone above & beyond to help your daughter have such a memorable trip - making the whole process so seamless for you both :)

Maria Poniris 2 years ago

Fantastic experience: Caz Ordenes was extremely helpful with organising my last minute trip around Southeast Asia including all of my flights, a tour, and gave helpful advice on the countries I was visiting and everything that was required. She went above and beyond to find me the best deals and made the experience so easy. Highly recommend seeing Caz, and I will definitely be using her for all future trips!

Flight Centre Miranda
Flight Centre Miranda

We LOVE to see this wonderful review for Caz and how she's gone above & beyond for you! Thankyou for sharing Maria!

margaret reardon 2 years ago

Fantastic experience: Can’t recommend Bella Summers highly enough for everything she did in assisting my husband and I to organise a trip to Europe. Nothing was too much trouble, and she continually updated us throughout the whole process. She is not only professional but very personable. Unfortunately due to a health problem with my husband we are unable to proceed, and she has continued to assist us with the cancellation process. Will certainly be back to see Bella as and when we are able to do so.

Flight Centre Miranda
Flight Centre Miranda

So glad to see that Bella has gone above & beyond to take such special care of your trip, and assisting you with the unfortunate cancellation. We hope we can get you travelling again soon! :)
Thanks so much for sharing your kind review Margaret.

Brie Dearing 2 years ago

Fantastic experience: Caz was great in helping us book our holiday! Very speedy replies and gave us options to choose from, to suit what we wanted!

Flight Centre Miranda
Flight Centre Miranda

Thanks so much for this great review for Caz, so glad to see she's been able to make your booking so quick & seamless for you!

Daniel Stein 2 years ago

Fantastic experience: We used Bryce to book a trip to Japan and he was extremely helpful and accomodating. We actually emailed Bryce on a Sunday thinking we would get a reply on the Monday, and by Sunday night we had airlines tickets booked! Now thats service!! 5 stars to Bryce!! Highly recommend Flight Centre Miranda, repeat customers and will continue to return.

Flight Centre Miranda
Flight Centre Miranda

So glad to see that Bryce has been able to help make your booking so seamless & simple for you, thankyou so much for sharing!

Jay Griffiths 2 years ago

Fantastic experience: I recently booked my holiday with the assistance of the wonderful Bella. She was extremely helpful with the entire process and has continued to provide updates and excellent recommendations for my trip. Her professionalism is very much appreciated and I will definitely be consulting Bella on any future travel plans.

Flight Centre Miranda
Flight Centre Miranda

Thanks so much for taking the time to share this wonderful review for Bella! We're so glad to see that she's been able to use her expertise and experience to take such great care of your trip! :)

Matt Bell 2 years ago

Fantastic experience: My family and I just got back from a month trip to the USA. It was our first time travelling as a young family with 2 kids. Naturally we were nervous with some of the extra requirement needed but Karen was instrumental in ensuring this was smooth sailing. From needs a cot to baby seats in the rental car or making sure we had adequate seating in the plane for the kids. Despite one hiccup with the airline in return Karen was diligent and attentive to help correct their error. Thank you and we will be back soon!

Flight Centre Miranda
Flight Centre Miranda

So glad to see that Karen has gone above & beyond to make your booking & travels so simple & seamless for you! Thanks so much for taking the time to share :)

Tess Hosking 2 years ago

Fantastic experience: I cannot recommend Karen Tink highly enough. She has been my travel agent for years. Her passion for travel and attention to detail is second to none. Either putting together a bespoke trip or just flights the level of service is exceptional.

Flight Centre Miranda
Flight Centre Miranda

We love to see this for Karen, and how she's been able to continue taking such personalized care of your travels, thanks so much for sharing Tess!

leo butler 2 years ago

Fantastic experience: Bryce was professional, efficient and gave great attention to detail in booking my adventure to Europe in June. He was easy to contact and ensured I got excellent value and ease.

Flight Centre Miranda
Flight Centre Miranda

Thanks so much for this great feedback for Bryce, so glad to see he could make the process easy for you :)

Mimi bahno 2 years ago

Fantastic experience: Walked in very nervous and unclear however we left with a smile on our face.A big thank you to Peter for his professionalism and skills when booking our first family holiday to the USA( flights and accommodation)he was patient, quick, knowledgeable and flexible with all enquires. Now my mother in law and her family wants to go to this particular flight centre in Miranda and speak to Peter to arrange their flight as well.

Flight Centre Miranda
Flight Centre Miranda

We love to see this great review for Peter, and how he's used his expertise to take such great care of your trip! Thanks so much for taking the time to share your kind feedback :)

Júlia Matte 2 years ago

Negative experience: Not sure what the poor service & lack of education/manners was about but we went in to quote for a family Disney trip for 5 people and Karen approached us very brutally and advised she would send a brochure through email and was unable to inform us with prices whilst she kept talking over our questions. Will not be going to this shop for a quote again.

Flight Centre Miranda
Flight Centre Miranda

Sorry to hear about your experience Julia. We know pricing can vary substantially, particular with these kinds of trips, until details are finalized, but we do apologise if this wasn't explained properly for you. We will be sure to take this feedback onboard to the team, so thankyou for your review.

Monique Vozzo 2 years ago

Negative experience: May 2023.

Flight Centre Miranda
Flight Centre Miranda

Hi Monique, I'm sorry to hear about your experience. We will be sure to investigate this with the team to pass on the feedback. Thankyou for your review.

John Constantine 2 years ago

Fantastic experience: Sammy is a legend Went out of his way to make my trip special Thank you very much

Flight Centre Miranda
Flight Centre Miranda

Thanks for sharing your experience with us, John. We're glad to hear Sammy's service was so great! ~L.V

Roy Garner 2 years ago

Fantastic experience: We had a very good experience with Carolina who was very helpful. We valued her expertise in making all our bookings whilst we sat back and relaxed! She was able to arrange our holiday just the way we wanted.

Flight Centre Miranda
Flight Centre Miranda

Hi Roy, thank you for your amazing feedback. We're glad that Carolina provided such an excellent experience. ~A.C

Sarantis 2 years ago

Negative experience: Never returned my call

Flight Centre Miranda
Flight Centre Miranda

Hi Sarantis, I'm sorry to hear you're having trouble reaching us! Unfortunately with our agents being in such high demand with travel enquiry skyrocketing, and post pandemic staffing, we are finding that the demand is outstripping our ability to answer every call, whilst still assisting customers in store & over emails. If you can, we'd recommend you pop into your local store if you can, to make an appointment & chat with our team :)

Jaimie Allen 2 years ago

Fantastic experience: Peter was very helpful

Flight Centre Miranda
Flight Centre Miranda

Love this great feedback for Peter, thanks so much!

Meritta Anne 2 years ago

Fantastic experience: Peter was fantastic! The planning and conversations for our first family holiday to Japan was thorough and gave us much insight to accomodation and things to do. We stayed for 14 days and had an absolute blast. When we had some issues overseas he fixed them with just a quick email. Thank you

Flight Centre Miranda
Flight Centre Miranda

So glad to hear this fantastic feedback for Peter, thanks so much for taking the time to share your review :)

Patrick Bolland 2 years ago

Negative experience: Super quick to take your money, however when it comes to refunds due to covid …..we’ll still waiting. What a nightmare. Speaking further with customer service , why, you don’t have a solution just excuses.

Flight Centre Miranda
Flight Centre Miranda

Hey Patrick, we are sorry to hear you are still waiting for your refund. We understand that this would be a frustrating situation. If you would like to speak further about this, you can reach out to our customer relations team by completing this form: http://travl.to/62685p3Mr

Thanyalux Bolland 2 years ago

Negative experience: Terrible experience & round & round in circles.

Flight Centre Miranda
Flight Centre Miranda

Sorry to see you've not had a great experience with us Ella! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]

Inge Stronkhorst 2 years ago

Fantastic experience: Very friendly and knowledgeable. Great service.

Flight Centre Miranda
Flight Centre Miranda

Thanks so much for your great review!!

Nathan Coward 2 years ago

Negative experience: The service provided by an employee at this branch was terrible. Simple requests met with nothing but time wasting emails. Don’t bother trying to escalate any issues further up the line as their Customer Relations team seem just as hopeless. Thanks for the lack of help, we won’t be using your service again.

Flight Centre Miranda
Flight Centre Miranda

Hi Nathan, sorry to see you are unhappy with your experience with Flight Centre. I can see that the customer relations team have advised that the airline are not providing a refund for this flight. We are bound to their terms and conditions so if they will not provide a refund, we cannot force them to unfortunately. Rosie.

Niz Niz 2 years ago

Negative experience: Extremely poor service! Do not come here!! Our consultant by the name of Caz was very rude and unprofessional, she wanted a deposit before giving us a quote! How does that work?!! How can we pay for a service prior to being informed of the full price of that service?? Her argument was that she had completed a quote on prior occasions to people who didn’t end up proceeding but isn’t that a risk with every type of business? Would not recommend at all!!

Flight Centre Miranda
Flight Centre Miranda

Hi there Niz, thanks for your review, and I'm sorry to hear you're not happy with your experience.
We would love to help look after your travels with a personalized quote. If you are interested, please reach out to myself and I can delegate this to a dedicated agent for you :)
Just email me on - [email protected]

Mark Nicholas 3 years ago

Fantastic experience: Excellent service!

Flight Centre Miranda
Flight Centre Miranda

This is great to hear, thanks Mark!

Bernie Mundweil 3 years ago

Positive experience: Friendly service and graceful under these very busy times.

Flight Centre Miranda
Flight Centre Miranda

Thanks so much for the kind words Bernie!

Christine T 3 years ago

Negative experience: Consultant was rude didn’t listen to my requirements or help me get the best deal. Very pushy to pay a deposit for a quote that was overpriced and more than advertised that I wasn’t happy with. Ended up booking through another travel agent/company.

Flight Centre Miranda
Flight Centre Miranda

Hi Christine, we're so sorry to see that you had a negative experience with us - it's definitely not what we want for any of our customers. If you would like to provide further feedback about your experience to our Customer Relations team, please find the details on our website.
http://travl.to/6263dbNFx

Natalia Merzlikina 3 years ago

Fantastic experience: Lovey, helpful and super kind team ☺️

Flight Centre Miranda
Flight Centre Miranda

Hi Natalia,
Thank you for putting in a kind word for our team. It's much appreciated!

Jason Butel 3 years ago

Fantastic experience: Karen at miranda was really helpful

Flight Centre Miranda
Flight Centre Miranda

Hi Jason, this is wonderful to hear, thank you so much for sharing your experience with us!

Ryan Webb 3 years ago

Negative experience: Where do we start? I would not have wished our booking experience on my worst enemy. We had to go into the store to get our itinerary the day of an international departure, after a week of asking our agent for it with no responses. We were given the wrong information with collecting bags- if we'd have listened to our travel agent, we would have been in Calgary while the bags were in still in Vancouver. After 2 hours in a hotel room chasing it up on the phone myself, i found out that our agent didn't tell us that a day-long tour got cancelled 3 weeks prior, and that she still hadn't processed the refund. The tour was booked 6 weeks prior to this. 2 attractions we went to weren't properly booked and no ticket numbers were issued. Our agent didn't confirm a night tour of Alcatraz, so we missed the spot yet we still paid for it. She didn't respond to our email for 2 days so we had to ring up flight centre in Sydney to figure this out. Thankfully we could get moved to a day tour and one tour had 2 spots available on an otherwise fully booked weekend. Out emails weren't responded to in regards to chasing up refunds and have had to yet again go into store to chase this up. And we are still waiting on a refund on a tour and surprise surprise, we haven't had an update on this for 6 months and even more ghosted emails. There has been no apology whatsoever for any of these incompetencies. If we weren't a relatively tech-savvy millennial couple, our holiday would have been an utter disaster. Don't spend your hard earned money at this agency, just to risk having your holiday experience be sub-par due to staff that just don't care. Re-train your staff, or hire new people that actually want to do their jobs.

Flight Centre Miranda
Flight Centre Miranda

Hey Ryan, we are sorry to hear about your experience. Holidays should be fun and relaxing, so we apologise that this turned out to be a frustrating and stressful experience. If you would like to tell us more about your experience, or provide additional feedback, please feel free to reach out to our customer service team by filling out this online form: https://support.flightcentre.com/c19/s/cr-web

Martin Connolly 3 years ago

Negative experience: Booked a crusie last year for next year was cancelled by cruise company they said would refund deposit. 5 seconds to take my deposit 5 months to get back terrible experience.

Flight Centre Miranda
Flight Centre Miranda

Hi there,
Sorry you've had to wait so long for your cruise refund to be processed. The processing of refunds involve factors that include what the terms and conditions of the product booked are and how quickly the supplier sends the money back to us so that we can pass it on to you. To help resolve this issue, we encourage you to contact our Customer Relations Team via this online form: http://travl.to/6261wVfSN

Mark Chandler 3 years ago

Negative experience: Don’t even bother, very unorganised, will never book a trip with flight center again

Flight Centre Miranda
Flight Centre Miranda

Hey Mark, we are sorry to hear you did not enjoy your experience with us. If you would like to discuss these issues further or provide additional feedback, please feel free to reach out to our Customer Relations team by filling out this online form: http://travl.to/6265bmR3b

Chanel Dargaville 3 years ago

Fantastic experience: Team leader Peter was super helpful. On a busy Sunday, he stayed back to ensure my flights were booked.

Emma Felice 3 years ago

Negative experience: A disappointing experience. Please don’t take on new clients if you don’t have the capacity to help us. Much more respect if you turned me away rather than broken emails and then completely zero communication. Was seeking to book for a family six adults, five children.

Flight Centre Miranda
Flight Centre Miranda

Hey Emma, we are sorry to hear that you did not enjoy your experience with us. With the rapid increase in demand, we have had to upstaff very quickly, and as a result, some of our consultants may still be learning and developing. If you would like to further discuss your concerns, please feel free to reach out to our Customer Service team via this online form: https://support.flightcentre.com/c19/s/cr-web

K C 3 years ago

Fantastic experience: I had booked a trip to lizard island with jetstar flights. Everything was booked by me and I arranged accommodated directly with the island and booked my flights online myself through flight centre. Unfortunately testing positive for Covid 2 days prior to travelling I was extremely stressed having to cancel. The wait times to get onto jet star were never ending so I decided to call flight centre Miranda. I was lucky enough to speak to Peter Castle who went above and beyond to cancel my flights snd issue me with a very generous credit time frame to use. He was so lovely to deal with and as I had booked my flights directly through the website he was under absolutely no obligation to help me at all. For what I was expecting to be a half a day process with 10/10 stress levels Peter made it a 5 minute no fuss event. I will be booking direct with flight centre Miranda for my next trip. Peter you are amazing. Thank you!!

Flight Centre Miranda
Flight Centre Miranda

Thank you so much for leaving this feedback, KC, we love to hear it! I'm sorry to hear that you had to rearrange your travel plans due to Covid but it's great to hear that Peter was able to help you out - we're so lucky to have agents willing to go above and beyond for our customers!

Nicole Press 3 years ago

Fantastic experience: Very satisfied with my booking experience with Bryce in store! He was efficient, friendly and very knowledge on the deals and best options for my travel ideas. Made the experience really easy and enjoyable, especially as the deal was on its last day and things needed to move fast. Will definitely be back to book my next holiday with him!

Flight Centre Miranda
Flight Centre Miranda

This is great to hear Nicole! Thank you for these kinds words, we are glad you had a great experience.

Brad Geaney 3 years ago

Fantastic experience: Fantastic place to get the help and advice you need to start your holidays. Friendly knowledgeable staff. Special thank you to Balla Summers ☝

Flight Centre Miranda
Flight Centre Miranda

Thank you for taking the time to pass on this amazing feedback Brad- we're so happy to see that Balla was so helpful!

Jo 3 years ago

Negative experience: I'm still waiting for any response after 4 days of calling them

Flight Centre Miranda
Flight Centre Miranda

Hi Jo, so sorry you're still waiting to hear back. We are currently seeing a higher than normal volume of demand, and so we are trying our best to get back to everyone. If you are looking to get in contact with us, your best option would be pop into a store and make an appointment.

Tony Morais 3 years ago

Positive experience: Frenlidy people

Flight Centre Miranda
Flight Centre Miranda

So lovely, thanks Tony!

David Friend 3 years ago

Fantastic experience: 5 star

Flight Centre Miranda
Flight Centre Miranda

Thank you David.

Emily McCarthy 3 years ago

Negative experience: The team at this flight centre completely ghosted us. We were planning a large 30 day trip overseas but after weeks of no communication and us sending emails without replies we have decided to go somewhere else. Wouldn't reccomend.

Flight Centre Miranda
Flight Centre Miranda

We are sorry to hear that Emily. If you wish to address this issue further, we encourage you to give us a call on 1800 117 747 or fill out this online form: https://support.flightcentre.com/c19/s/cr-web

sierra jameson 3 years ago

Negative experience: DO NOT BOOK ANYTHING WITH THIS BRANCH (and ESPECIALLY DURING COVID)!!! I booking with one agent, and leading up to my flight I urgently needed assistance and could not get a reply from them. Turns out my agent had gone on leave but I had to call them to figure that out since she didn’t have an out of office email. A little annoying but it was fine because she was very lovely when booking the flights in store. We then got our issue sorted out by someone else. While away we contracted COVID and were unable to board our returning flights to Sydney, and in the process of rebooking flights I was passed on to another agent, then another agent (4 people in total). They kept trying to get me to just call the store (despite being on the other side of the planet with a 15 hour time difference). I wasn’t able to get my flights sorted till 4 days before we wanted to fly back to Sydney. Even just trying to PAY for the flight change was made difficult by the person sorting it out. She kept changing which email address she was sending the payment link to which kept kicking me out when I tried to pay. I was also doing this at 1 AM my time and had told her that it was late and I needed to wait till the morning to pay and she made me finish the process because it was more convenient for her. After I paid, I had to continue to ask for my receipt and itinerary/tickets to be sent to me, which they sent with no reply message. Leading up to my flight I needed more assistance and emailed all 4 agents and received no replies from anyone. I understand that with COVID restrictions always changing they are probably extremely busy, but tossing customers around to different agents like they’re playing volleyball and leaving customers to fend for themselves despite being unable to make changes to their bookings by themselves is just not on. Because of this experience I will NEVER use any travel agency again, let alone flight centre. It would have been so much easier, less time consuming and less stress inducing to just do everything myself.

Flight Centre Miranda
Flight Centre Miranda

So sorry that you had such a negative experience Sierra. Thank you for letting us know though and taking the time to go through your frustrations. Our customer relations team would be happy to chat about this further with you and also make sure it is addressed internally- you can contact them on 1800 117 747 or [email protected].

Edward Greenacre 3 years ago

Fantastic experience: Zoe and the team are clearly very well trained and my experience on Thursday December 9 was a very pleasant one. I do all my flight bookings online at home and because of circumstances had $10000 worth of tickets to cancel and change my booking. I was unable to contact the airline and was very frustrated. Zoe booked me a flight on another Airline and advised me how to deal with my refund. On Thursday evening I got a full refund and whilst it will take 4-8 weeks to get my money back I do not have the stress anymore of not being able to talk to anyone in the Airline. I will now use Flight Centre to do all my bookings and enjoy the stress free experience. Thank you Zoe you did an amazing job. I highly recommend Flight Centre at Miranda near Woolies for all your flight bookings and holiday accommodation.

Flight Centre Miranda
Flight Centre Miranda

Wow Edward, this is such fantastic feedback- so great to see that Zoe was able to help out in such a stressful time. We know she would have loved to help and will really appreciate these kind words.

Cindy Lucock 4 years ago

Fantastic experience: The young lady who served us was wonderfully patient, and helpful. I would recommend friends go to visit her

Flight Centre Miranda
Flight Centre Miranda

So wonderful, thanks Cindy!

Damian Johnson 4 years ago

Negative experience: Poor communication.

Richard 5 years ago

Fantastic experience: Great local travel agent, we switched from booking on the web to booking with Flight Centre because the team there were so helpful. Katrina did our bookings and very happy to recommend them.

Reena Nunkoo 5 years ago

Fantastic experience: Georgina Farrar was my consultant last year and it was an absolute pleasure to deal with her. I needed urgent assistance with my flights due to the sudden demise of my father. Georgina made the whole process seamless! I really felt she put in all the efforts to help with my travel arrangement. She's a beautiful human being with excellent qualities. Definitely a major asset to the company. Well-deserved 5 star !

Odette Quine 5 years ago

Fantastic experience: I am lucky to have Georgie look after arranging our last couple of holidays to Hawaii and Phillipines. She has been simply amazing, nothing is too much trouble and she ensures that she asks you want you want from the holiday. Great experience and would recommend her to anyone and everyone. Now to decide where next to go and have Georgie on the job !!!

Lloyd Nurthen 5 years ago

Fantastic experience: Grace is a super star travel extraordinaire. She has been a great help over the past few years. More specifically on my recent trip, while I was away there was a death in my family and Grace was quick to organise my new flights home and reorganise parts of my trip for me! Great job Grace! Keep it up!

Simone Cotter 5 years ago

Fantastic experience: Had the pleasure to be helped by a lovely lady named Grace. It was a simple and easy process and I appreciate her honesty and kind manner, would definitely use flight centre Miranda again ! For the little extra surcharge saved me searching on the internet. Thanks Grace

Georgette Long 5 years ago

Fantastic experience: Amazing service from Penni at Miranda flight centre. Had the most amazing holiday everything was sorted and even when I called from overseas to book a ferry she was onto it straight away. 10/10. See you soon for my next holiday plans !!!

Cheryl Featherstone 5 years ago

Fantastic experience: Great service

Nicole Kirris 5 years ago

Fantastic experience: Our experience was so easy, lots of help with travel routes and accomodation. Grace S at Miranda was very informative, researched herself and easy to talk to! Highly recommend.

Sabrina Andrianopoulos 78 strofes 5 years ago

Fantastic experience: Grace was more than helpful and kind!!! Have a merry Christmas

Nat S 5 years ago

Fantastic experience: Abbie was and is great

Nick Narain 6 years ago

Fantastic experience: Booked my honey moon here Gabby was a amazing person. She sorted everything out no fuss and even changed the dates for me . I would not go anywhere else.

Frank Ganis 6 years ago

Fantastic experience: My wife and I were very lucky to meet and then be looked after by Georgie Farrar. Georgie knew her stuff across all areas of importance for us and exceeded our expectations. We are frequent travellers and will call Georgie and Flight Centre Miranda for all our future travel requirements and support.

Marie Zammit 6 years ago

Fantastic experience: Found Grace exceptionally helpful, polite and quick to respond.

laurene ruggiero 6 years ago

Fantastic experience: Grace from Flight Centre was amazing. So helpful and kept in touch with us throughout the planning process. We felt like we were more than just a passing customer.

Antonio Melo 6 years ago

Fantastic experience: Was amazing !!

Jack Donaghy 6 years ago

Fantastic experience: Highly recommend Grace, she was amazing! Made the whole trip simple and easy to follow, all her extra work made my honeymoon that much better. Absolute amazing customer service!!

Brenda Shaw 6 years ago

Fantastic experience: Booking a very limited budget trip to Queensland for myself and two grandchildren I expected minimum attention and was very impressed with the care and empathy Penny Castle showed me.Working in retail myself for many years I recognize excellent service and Penny was 5 star.

Mary Breen 6 years ago

Fantastic experience: A big thank you to Grace at Miranda Flight Centre for all her help and assistance over the past few years. Always been professional and very efficient, understanding our needs. I have no hesitation in recommending Grace for all my personal and business bookings.

Gary Cheater 6 years ago

Fantastic experience: Grace Sakr booked my flights and accommodation to England and Scotland in December last year. I could not have been happier with the service and everything went smoothly. I even got to play golf at St Andrews which was a true bucket list item. I would highly recommend Grace and flight Centre Miranda.

Angela Bova 6 years ago

Fantastic experience: Love Grace at FC Miranda. She’s so efficient, gorgeous person & the absolute best at what she does.

Marie Rose 6 years ago

Fantastic experience: A heartfelt thank you to Grace at the Miranda store, we had a family holiday to the UK over new year's and the professionalism, follow up and patience displayed by Grace were remarkable. I would not hesitate to use their services for any other trips we plan. Thank you for being so understanding with the many changes we made.

Andrew Parramore 6 years ago

Fantastic experience: Along the bumpy road that is "Scenic Eclipse", Grace Sakr has been a beacon of light. The updates she has provided over this 2 year journey has been exemplary. Grace has gone above and beyond when it comes to customer service. I highly recommend Miranda Flight Centre. Make sure you ask for Grace!

Julie McCristsl 6 years ago

Fantastic experience: We booked our holiday with Pennii Castle, she went over and beyond, to provide us with everything we needed, nothing was a problem for her. As we are in our senior years, those things are very important to us, to be able to go away feeling all our needs we’re met. We will be returning to Flight Centre Miranda for all our future travels.

Michelle Grimes 6 years ago

Fantastic experience: Grace Sakr is the best!!! She was so patient in helping me put my holiday together! I have a habit of leaving things to the last minute and I was in no way prepared when I first saw Grace to book my holiday but she sat with me and we made everything fit to make sure we could see everything we wanted to on our trip to Canada. She suggested I take the Flight protection which I would normally not do because I would be hugely skeptical of it but I took it anyway because Grace was nice lol and we ended up saving $1,000 when the price dropped! She even took a phone call from me when I was in Canada and had lost my travel documents lol I would highly recommend Grace to any future travellers!

Maria Belalisaranega 6 years ago

Fantastic experience: I have been organizing holidays for my family on a regular basis for 5 years now with flight centre because of Carolina Ordenes. She has captured my business and I have followed her in every flight centre office that she have been moved to. Firstly, she is a professional and very caring towards older customers. Her knowledge of the travel industry is outstanding. She makes sure that every detail of your trip is attended to and that you are comfortable with what you are booking. I have referred all my friends to her because of her expertise in the travel industry. I trust her because every booking, whether it has been overseas or interstate and every recommendation of hotels and flights and tours have been spot on. You know that you are not wasting your time or money when you book through Carolina Ordenes. She has been in the industry for over 20 years and it shows that she has grown in her professionalism and is a credit to Flight Centre.

Connie Holmes 6 years ago

Fantastic experience: Georgie Farrar was my travel consultant and I must say she went above and beyond my expectations. Even before leaving Australia, I kept making changes to my initial plans. I felt like the client from hell as I had so many changes I needed regarding my initial bookings including changing dates, tours, flights and plane seating. Georgie was always there as the travel consultant I could depend on. Nothing was ever too much trouble and she always made me feel comfortable when seeking her help while overseas. Georgie is one extraordinary lady and I would recommend her to anyone wishing to book an overseas trip. When overseas you need to have confidence in knowing that if you have any issues, there is a lifeline in Australia- that's Georgie. Thank you so much!

Sam Attard 6 years ago

Fantastic experience: My wife and I are frequent cruisers and over the last year we have met up with Georgie at Flight Centre Miranda.She is a lovely person who understands travel and has a lot of experience in that field.She is never too busy to attend to our requests and always willing to help out with doing travel research for us. We currently have cruises booked with Flight Centre and Georgie is also planning our trip to New York for next year. We cannot recommend her highly enough.

Vrinda Chandanani 6 years ago

Fantastic experience: Georgie provides excellent service even when she is on leave . This was very useful when we needed help while overseas in terms of service , seat selection and communication.

Yolima Montoya 6 years ago

Fantastic experience: Georgie was very very kind and always were looking after us. We are very happy with her customer service. 100% recomendable. Yoli y Cesar

Toni McFadden 6 years ago

Fantastic experience: Georgie is amazing. Friendly and very knowledgeable. She always looked for the most valuable for money tours and hotels. Would and have recommended her to anyone looking to travel.

Ross & Anna Brown 6 years ago

Fantastic experience: I have booked many trips through Gabby at Flight Centre Westfield Miranda. Gabby is truly very experienced and knowledgeable when it comes to all types of travel. Firstly Gabby has organised two European trips for me one with my 84 year old mum and one with my husband. Both were perfect the first all tours and accommodation were tailored so well for Mums comfort. Our trip last year to Europe was incredible from a 16 day tour throughout Europe, then a Mediterranean cruise on the perfect ship with a stop on the way home in Singapore to relax. Gabby is very passionate about travel and her customer service is second to no one. Let Gabby make your next trip perfect. Thanks Gabby ✈️

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