Flight Centre Coomera
Information about Flight Centre Coomera
Opening hours
- sunday: 10h-16h
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-19h
- friday: 9h-17:30
- saturday: 9h-17h
As part of Australia's largest travel agency, Flight Centre Coomera is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information.
Our comment from TraTraTravel about Flight Centre Coomera:
Flight Centre Coomera is renowned for its exceptional customer service and personalized travel planning. Clients consistently praise the knowledgeable and friendly staff, particularly agents like Robert Farrelly, Yu-Wen Huang, and Tahlai Henry, for their expertise and dedication in crafting the perfect travel experience. Customers have highlighted the following points:
- Exceptional Service: The team at Flight Centre Coomera is committed to making travel booking effortless and enjoyable. Agents often go above and beyond to ensure that every detail is meticulously planned.
- Personalized Experience: Many clients appreciate the tailored approach to travel planning, where their specific needs and preferences are prioritized.
- Knowledgeable and Patient Staff: Numerous reviews commend agents for being patient and understanding, particularly when assisting clients who may be inexperienced travellers.
- Attention to Detail: Clients frequently mention that their agents take great care in ensuring all details are covered, from booking to itinerary management.
- Great Value: Many customers leave with the assurance that they received competitive pricing and added value that wouldn't be attainable through online bookings.
However, there have been some concerns voiced regarding response times, particularly during peak periods and following unforeseen travel disruptions. While this has impacted some customers’ experiences, the overall sentiment remains overwhelmingly positive. Flight Centre Coomera is continuously working to improve its services and ensure customer satisfaction. They welcome feedback and encourage clients to make in-store appointments for personalized assistance.
Flight Centre Coomera: Reviews
Fantastic experience: The consultant Robert Farrelly at FC Coomera was so helpful- amazing personality- he needs a pay rise
Thank you for this amazing feedback, Johan! We’re so pleased to hear that the team’s personalised service made your booking experience smooth and enjoyable, it’s exactly what we aim for!
Fantastic experience: A little late writing this response as I am an aging apple user! But it must be said to both her boss and the public interested in making reservations that the patience and attention we septuagenarians experienced in the capable and ever cheerful Tahlai Henry', hands, as we bumbled and fumbled our decision processes prior to an Avalon waterway cruise, with both of us having different flight requests was examplery. Thank you Tahlia _ten out of ten
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Donald!
Fantastic experience: We walked into the store on a Saturday knowing we wanted an island holiday without a clue how to start. Amber greeted us with a big smile and her bright personality - when we left we had fully booked a sensational 8 night, adults only Vanuatu escape. Amber asked relevant questions, she listened, she guided, gave options, shared her travel experiences that were relevant to us and she entertained our clumsy navigation of working out a holiday. When we got home and had some questions, she willingly assisted. Highly recommend Amber-Rose Edwardson and Flight Center - go see her!
Thank you for this awesome review, GC! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: Nic and the team at Westfield Coomera were all very helpful in helping with our Europe and Asia flights. Highly recommended!!
Thank you for this awesome review, Marie! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: We met with Rachael C in person recently to book our overseas flights (too complicated to attempt to do online!). It’s the first time I’ve actually had a nice experience with a travel agent. Rachael was very thorough and pointed out different things I hadn’t even thought of. We will book the rest of our trip (accommodation, trains etc) with Rachael. And certainly be using her for future travel plans. Best to make an appointment time! Highly recommended
Thank you for this awesome review, Victoria! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: I'd highly recommend Nicole when booking with Flight Centre. She made booking our round the world trip nice and easy, with any queries we had being swiftly answered. We are looking forward to our trip to Australia, Bali and Thailand!
Thank you for this awesome review, Brayden! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: Rachael has been absolutely amazing with helping us book our New Zealand holiday. Answered all our questions and we had alot! Patient, informative, great customer service and we had a good laugh. Thanks for everything Rachael you have been exceptional.
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us Taylah!
Fantastic experience: Rachel was very patient and helpful in planning our overseas holidays. She offered to put different packages together, gave us really good info on hotels and made the experience of planning our holiday so much easier. Thanks Rachel!!
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Maria!
Fantastic experience: Taking the time to leave this review for Rachael Chandler. She has gone ABOVE and beyond for me and all my needs. Several quotes, a lot of back and forth, and she’s STILL continuing to figure out my trip for me. Cannot recommend her and her service enough. Thanks again Rachael.
Thanks for this amazing review Junior! We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Fantastic experience: We've booked a couple of holidays through Flight Centre Coomera. We have been looked after each time by Robert he's been friendly, knowledgeable and easy to communicate with. My partner and I would definitely recommend these guys for your next holiday.
Thank you for this awesome review, Philip! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: Would like to give a shout out to Nic Weston! She has made booking our first overseas trip easy, and her attention to detail is amazing! Thank you
What a fantastic shout out for the team! We're so pleased to see how their attention to detail and expertise helped make your booking process smooth and easy.
Fantastic experience: I have always had good experiences planning our trips with Tahlia Henry. She has assisted us with quite a few oversees travel bookings and have always been very helpful and friendly. Thank you, Tahlia, for your willingness to go the extra mile and always so helpful. We appreciate you!
Thanks for this amazing review Karen! We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Fantastic experience: Rachael was amazing with my trip organisation at Westfield Coomera. She was knowledgeable, friendly, patient and went over and above with ensuring i got the best flights for a smooth travel and short layovers. Highly recomend!
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us Mercy!
Fantastic experience: We immediately connected with Tahlia, nothing was a problem and she was so prompt in organising every aspect of our trip. We started on our journey with Tahlia in Rockhampton Flight Centre and continued with her to FC in Coomera. Tahlia has a lovely positive and bright disposition, it has been a pleasure dealing with her!
Thanks for the great review, PAULA
Fantastic experience: I had the most amazing experience with Amber! She made me feel at ease booking my first trip to Europe and felt super comfortable with her. She is very experienced, knowledgeable, funny, and reliable. Thank you to Amber, you are amazing!
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Ella!
Fantastic experience: We went to the Coomera branch of Flight Centre to book a portion of our holiday to Europe. The lovely Tahlia was fantastic, so helpful and very patient with us. She was able to easily extract the relevant information from our chattering and she had a package ready for us in no time. Thank you Tahlia, We are sure the remainder of our trip will be easy and smooth sailing because of your help.
Hi Justine, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy
Fantastic experience: I had a really good experience booking my trip through Nicole. She organised my whole 10 week trip within a few hours. She even helped me complete my visa. Would definitely book again through her! :)
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, megan!
Fantastic experience: I had an absolutely wonderful experience with Rachael at the Coomera store. From the very beginning, she was attentive, understood our needs, and showed us various holiday options we would not have thought of ourselves. She was very kind and made the whole booking process seamless and a lot of fun. I would highly recommend requesting either Tahlia or Rachael to book your trips.
We appreciate you taking the time to leave this fantastic review Bonnie! We love to see how the team have made your booking experience so seamless and enjoyable
Fantastic experience: I sincerely appreciate the service & support provided by the lovely Nicole Weston. Her communication is great and she really helped me achieve what I needed in quick fashion. Thank u.
Hi Josh, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless
Fantastic experience: We just booked a holiday to Bali with Rob at Flight centre Coomera. The service was great along with his attention to detail. We thought we had a good price online through another company, but Rob actually got us the better deal. Flights, accommodation and insurance is all sorted, we can't wait. Thanks again Rob. Fantastic service
We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank for sharing Kelly
Fantastic experience: Great professional and friendly agent. Robert was able to answer all my questions and give me advice on visa and immigration policies.
Hi Sue, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking
Fantastic experience: We booked our family holiday, with Robert. He was very helpful and patient. I definitely would book with him again.
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, Caroline Palmer
Fantastic experience: We dealt with Tayla from Flight Centre Coomera for our recent Europe trip. We had not travelled to Europe before, so Tayla's knowledge was very helpful. She checked accommodation to ensure all had lifts (sometimes hard to find in old European buildings), recommended tours and had all our documents printed and sorted for us. Highly recommend
Thank you for this awesome review, Colin! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: Yu-Wen was absolutely fantastic when booking our trip to Fiji. She was knowledgeable, friendly and efficient, and most of all very patient with us. Would highly recommend using her if you are booking through Flight Centre, Coomera.
Thank you for this awesome review, Cheryl! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Yu-wen Huang – Flight Centre Coomera Westfield My husband and I, based in Arizona (USA), recently worked with Yu-wen Huang at Flight Centre Coomera Westfield to book a Mediterranean cruise. From the very first phone call, I could hear the smile in her voice. She listened patiently to our needs, asked thoughtful questions, and handled every detail with care and professionalism. The entire booking process was smooth, stress-free, and genuinely enjoyable. Unfortunately, due to unforeseen family circumstances, we had to cancel our trip just two weeks later. I felt terrible having to make that call—but Yu-wen remained just as warm, understanding, and supportive as she was on day one. She handled the cancellation and refund promptly and efficiently, making a difficult situation so much easier for us. I wholeheartedly recommend Yu-wen Huang to anyone looking for a seamless, friendly, and truly supportive travel-planning experience. She is an absolute pleasure to work with, and we’re grateful for her exceptional service.
We appreciate you taking the time to leave this fantastic review Christel! We love to see how the team have made your booking experience so seamless and enjoyable
Fantastic experience: We had such a good experience with Yu-wen Huang at Coomera. It was our first time going to Japan and she made planning for the entire trip so easy and convenient. She has great interpersonal skills and such a warm and friendly person. We felt so confident to hand over the planning of our trip to her. Thank you Yu-wen.
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Kav!
Fantastic experience: Very professional service. Open, friendly and skilfully executed. Excellent preparation and presentation. Robert Farrelly highly recommended.
Thank you for this awesome review, Janice! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: Highly recommend Yu-wen from Flight Centre Coomera. Over the past 3 years she has impressed us with her calm approach, professionalism and willingness to help with the challenges of planning and booking multiple bespoke holidays. Her knowledge and suggestions have not only saved us money, but more importantly she has gone above and beyond when complications have arisen. We are truly grateful and appreciative for her exceptional customer service and look forward to planning our next adventure with her assistance.
Thanks for this amazing review B! We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Fantastic experience: We popped into Flight Centre Coomera to get a quote on flights. We were greeted by Robert Farrelly who was extremely helpful, friendly and knowledgeable. He answered all my questions and made me feel very confident. When I felt a little stressed, he was reassuring and calming. When we left, we not only booked our flights but also a cruise through him and to top it all off he got us a really good price on the cruise. Thank you so much, Robert.
We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank for sharing Dot
Fantastic experience: Great experience. Especially from Jade Vernon so helpful and patient throughout the process from organising the trip to me getting on the boat it was all smooth sailing.
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, troy!
Positive experience: Robert from flight centre coomera was fantastic and very helpful. He was able to do everything needed to upgrade our booking. He made everything so easy for us and even managed to get a cheaper final payment amount. His professionalism and prompt action to our queries made everything effortless. I would recommend him to anyone who needs advice or help and I will go back to him in the future.
Hi Naomi, thanks for the great review.
Fantastic experience: I had an amazing experience with Amber at Westfield Coomera Flight Centre! From the moment I engaged with her, she was absolutely brilliant. She took the time to truly understand what we wanted from our travel experience and provided tailored recommendations to suit our needs. Amber was incredibly helpful, enthusiastic, and passionate about making our trip perfect. She went above and beyond to follow up on a travel quote from one of their partner tour companies, making it easier for us to finalise our decision. The entire process was seamless—she bundled everything together, taking the stress and hassle out of planning. I’m so glad to have met her and will definitely be returning for future holiday plans. Highly recommend!
Thanks for this amazing review Kim! We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ We had the most amazing experience with Amber-Rose at Flight Centre Coomera Westfield. From start to finish, she went above and beyond to make sure our trip to Vietnam was perfectly organised and stress-free. Amber-Rose took the time to understand our needs, planned everything in great detail, and stayed in touch throughout our journey to ensure everything went smoothly. Even when unexpected issues came up during our trip, she was incredibly supportive and quick to help resolve them. Her professionalism, patience, and genuine care made all the difference — we couldn’t have asked for a better travel consultant. Because of Amber-Rose, we’ll definitely be booking all our future travels through Flight Centre Coomera. Highly recommend her to anyone wanting exceptional service and peace of mind when travelling!
Thanks for this amazing review Vanessa! We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Fantastic experience: Amber-Rose Edwardson provided excellent friendly service. I wouldn't hesitate calling Flight Centre Coomer again to assist with future holidays. Michelle
Thanks so much for your 5-star review Michelle
Fantastic experience: We had an amazing experience working with Yu-wen at Flight Centre Coomera Westfield to plan our family trip. From the very beginning, she's incredibly knowledgeable, patient, and attentive to our needs. Thanks to Yu-wen's expertise, our itinerary came together seamlessly, and we felt confident and excited heading into our trip. We highly recommend Yu-wen to anyone planning a trip!
We appreciate you taking the time to leave this fantastic review M B! We love to see how the team have made your booking experience so seamless and enjoyable
Fantastic experience: Robert, what can l say, but exceptional customer servive, from the first initial phone call, to finalized payment. On this particular day all interaction with Robert and Tayla was efortless, professional, and helpful in assisting to make an informed decision on our choice of trip. Thank you Kerry and Scott Latimer
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, Kerry
Fantastic experience: five stars for Yu- Wen :) went in with some questions and walked out with our trip completely booked she was excellent and we will be booking through her again !
Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing Jordyn
Fantastic experience: Tayla at Coomera Westfield did an amazing job of booking our party of 4 trip to Vietnam today. Very informative, helpful and knowledgeable. She was very friendly. Did her best to accommodate our requirements and explained clearly the content of flights, accommodation and tours plus optional extras. Would recommend this young lady if you are looking to book a holiday.
Thank you for this awesome review, Lyn! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: Thank you, Jade, at Coomera Westfield Flight Centre for your excellent customer service. You were very accommodating and patient.
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, Debi
Fantastic experience: I would highly recommend asking for YU-WEN HUANG at Flight Centre Coomera Westfield. First class professional service, friendly and a high attention to detail. 5 stars.
Thank you for this awesome review, Tim! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: Very good dealing with Yu-Wen very easy and organised person highly recommend to anyone.
Thanks for your glowing review, Gerald! We love to see how the team used their expertise and recommendations to take great care of your travels!
Negative experience: Disappointed with service at Westfield Coomera Flight Centre. Were happy to take a booking during COVID when business was not slow, unfortunately for us the flight was cancelled a few days before due to border to NZ closing. Was told flight booking would sit as credit with airline. Moving forward 3 years went in store twice to look at rebooking another trip sat down with consultants who advised they would get in touch ( never did) can only remember the name Holly and she left not long after speaking to her. Have then emailed numerous times and only ever received one minimal response from Rob giving us original quote number no further info. Kicking myself as I always book flights online myself but was wanting to support local businesses during COVID will try another flight centre store to see if more helpful otherwise it’s $1400 down drain.
We're sorry to hear that your experience hasn’t met your expectations Louisa. With travel demand surging, our agents are currently assisting a high volume of enquiries across calls, emails, and in-store visits. This has unfortunately led to longer response times than usual. To ensure you receive dedicated support, we highly recommend booking an in-store appointment. This guarantees a one-on-one session with your travel expert to go through all the details thoroughly.
Fantastic experience: Thank you, Robert, extremely helpful and delivered a great trip. I will do another review upon my return from Bangkok. Andrew Mudie
We love to see this excellent review, and how they helped make your booking process easy! Thanks so much for sharing, andrew
Negative experience: Honestly, massively disappointed in flight centres effort. We met with Tayla, provided our dates and discussed what we were looking for accommodation wise for 3 weeks in Japan. She provided the bare minimum, selecting some horrible hotels and after I reviewed the hotels there was an additional $100-$200 added on the price for all of the selected hotel which seems pretty unethical, she also got our dates wrong despite the fact that they were provided in writing, twice. The entire point of using a travel agent is for peace of mind and leveraging their expertise, none of which was provided. I would suggest saving your money and taking the time to plan your travels yourself because they certainly are not worth the money.
Hi Kristie, sorry to hear about your experience. Your feedback is invaluable to us and will help us improve our service delivery moving forward, ensuring that we can provide a seamless experience for every traveler. If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Fantastic experience: YU-WEN HUANG managed to complete my booking with speed and precision. I had my dates and was flexible. Within 30 minutes she had my flight times ready with direct flight times as I wanted a long stop off in Hong Kong on my way to the UK. I have great flight times, non of those early morning flights that everyone hates. A big thank you. Ste
Thank you for taking the time to share your great review for our team
Fantastic experience: We were recommended to book our travels through Yu-wen, and we are so glad we listened! Yu-wen has been amazing throughout the whole process, answering all the questions I had and responding so promptly. My husband and I are doing a 5 week trip through Europe and America. Yu-wen booked all of our flights, even the small connecting ones. We have never used a travel agent before so I was a little nervous, but the process has been amazing and Yu-wen was incredible informative. Highly recommend!
Thanks for your glowing review, Truely! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: Re: Yu-Wen Huang, Flight Centre, Westfield Coomera. We are currently planning our fourth trip through Yu-Wen and we couldn't be more impressed by her. Yu-Wen's knowledge, friendliness and patience set her apart. Yu-Wen spends time researching before we arrive for our appointments, this is evident by the options she provides. She listens to what we are trying to achieve, she explains our options in a calm way with no sense of urgency or 'hard sell'. She has always found us exactly what we've asked for and more. We really appreciate that Yu-Wen does not rush our appointments. Yu-Wen is a huge asset to Flight Centre. We can't wait to plan our next trip with her.
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us Yvonne!
Fantastic experience: Jade was so helpful booking our first family trip!
We love to see this excellent review, and how they helped make your booking process easy! Thanks so much for sharing, Montana
Fantastic experience: My partnership with flight centre has been an amazing experience after some late changes to my schedule midway through my overseas trip. Thankyou to the staff at Flight Centre Upper Coomera and of course Yu-Wen who has adapted to the challenge and made it happen .
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Charles!
Fantastic experience: I’m so glad I chose to book my first international trip through Jade Vernon at Coomera Flight Centre. She has been incredibly helpful and clearly knows a lot about traveling throughout the UK and Europe. Jade has shared many travel tips I wouldn’t have thought of on my own to make my experience go very smoothly. It’s been such an enjoyable and stress-free experience booking with her. I’ll definitely be back, and I highly recommend anyone planning a trip anywhere but especially to the UK or Europe to book through Jade!
Thanks for your glowing review, Lili! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: These guys are great - we’d highly recommend Flight Centre Coomera - particularly Robert Farrelly who made our booking absolutely stress free, going above and beyond to ensure that our bucket list trip to Singapore was everything we wanted for my wife’s 60th birthday. Robert, who has an extensive knowledge of all things travel related, managed to secure us a hugely competitive price for the Business Class seats that we had only ever dreamt of, ensuring that the combined price for the flight and hotel was actually cheaper than going directly to the airline. We will definitely be returning to see Robert, at Coomera Flight Centre, for all further bookings.
Thanks so much for this fantastic feedback Philip, we love to see how they've taken such great care of your trip to take the stress of this situation for you!
Fantastic experience: Yu-wen was soooo good at suggesting a destination with everything we asked for. Noting was a problem and her communication has been second to none. In her absence we dealt with Amber who was also just as polite and accommodating in answering my questions. GREAT place to book your next holiday! Thank you both.
Thanks for your glowing review, Graham! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: As an inexperienced traveller Robert Ferrally was a pleasure! Very helpful and is very knowledgeable and provided many great tips. Thank you
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Lee!
Fantastic experience: I was introduced to Jade Vernon at Flights Centre Coomera with a vague idea of where I wanted to go and do. We went over to the wall sized map of the world and sketched out an itinerary. 3 hours later we had booked the #1 priority, and reserved the next 2. I took home all the details, thought about it , came back 2 days later and changed the plan. Nothing was a problem, and at no time did I feel rushed or pushed into anything. Jade made suggestions, and looked up the information on anything I needed, very patiently and very professionally. We discussed alternative routes, And options, and with her expert advice I am extremely happy with what I think will be a fantastic trip. thank you, Jade. I appreciate all the time you spent with me.
Thanks for your glowing review, Kerri! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: We can’t thank Robert Farrelly from FC Westfield Coomera enough for the time, effort and patience he showed while planning our Alaskan cruise/Canada trip. It was a big task for a group of eight taking a few fours to complete but we left knowing flights, cruise and coach tour were all taken care of. Thankyou very much Robert!
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, Jackie
Fantastic experience: Robert was super helpful when booking our flights. Went out of his way to accommodate what our family needed and took the time to confirm all details.
We love to see this excellent review, and how they helped make your booking process easy! Thanks so much for sharing, Wynetta
Fantastic experience: Jade was very helpful in adding a ticket to my current booking for my child. She made the experiencer easy and fun!
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Sarah!
Fantastic experience: Robert Farrelly from Flight Centre at Westfield Coomera is absolutely amazing. He's now booked our trips to Fiji, Canada, and the U.S, leaving absolutely no stone unturned. His experience and professionalism are second to none! We won't use anyone else but Robert. Five stars aren't enough!
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Steve Johnston!
Fantastic experience: Thank you Yu-wen for your assistance in sorting out my flights and rental car hire. You were kind, caring and professional in your dealings with me and it was most appreciated. Thank you again. Cheers, Paula Jordan
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, Paula
Negative experience: Have credits held with Flight Centre since covid, have spoken with many people there, but they all keep leaving, Amber (Team Leader) assured us she would sort it out, but she doesn't even reply to my emails now and the customer relations email is the same. Disgusting treatment from the Coomera Flight Centre, we just want our credits!
We're sorry to hear about your experience Lauren. This is not the experience we want our customers to have. Unfortunately with our agents being in such high demand with travel enquiry skyrocketing, we are finding that the demand is outstripping our ability to answer every enquiry, whilst still assisting customers over the phone & via email. So, we apologise for the delay. We'd highly recommend booking an appointment in-store, so you can have a dedicated sit down with a consultant to help take care of your trip.
Fantastic experience: We booked a trip to the U.S with Yu-Wen and she was extremely helpful, just a bit surprised about the extra costs once we get there, i.e resort fees and hotel parking fees. I t probably adds an extra $1000 to the holiday.
We love to see this excellent review, and how they helped make your booking process easy! Thanks so much for sharing, Nigel
Fantastic experience: Yu-Wen is an absolutely magnificent young lady. She was very informative and helpful when we went to book our USA holiday and again a marvellous lady when we came to pick up our itinerary. She didn’t rush us away even though she hadn’t had lunch and explained fully all the information on the paperwork We will definitely recommend and use Yu-Wen in the future
Thanks for your glowing review, Annette! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: Sarah has made my experience traveling for the first time easy efficient and for somebody who has nerves she is very reassuring I recommend anyone wanting to travel with friends or solo do it through Sarah or any of the team at flight centre Coomera Thank you so much Best regards JB
Thanks for your glowing review, Jerome! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: Amber at Flight Centre Coomera is the best travel agent I have ever had the pleasure of booking with. Looking at travelling to Rome in Peak season when accommodation is difficult. She has been so patient with my indecisiveness and changing my mind multiple times, always making great suggestions! I highly recommend!
Thanks for your glowing review, Melissa! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: I had the most amazing experience with Soraya who helped me navigate my first trip ever, definitely recommend.
Thanks for your glowing review, Debra Moore! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: Soraya was a complete pleasure to deal with. Answered all my questions and made booking our flight transfers so easy. Thank you.
Hi Amanda, we really appreciate your great review! It's wonderful to hear how they made your booking experience quick and easy
Fantastic experience: Zoe was an absolute delight to work with while we planned our European tour, she helped arrange the best possible deal that worked in with our existing plans and dates - highly recommend!
Thanks for your glowing review, Dave C! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: Zoe from Flight Centre Coomera was amazing to deal with. Her product knowledge, attention to detail, communication and empathy even when we needed to cancel our trip due to ill health was second to none. We were impressed with her follow up to ensure the refund process went smoothly. Contact Zoe !
Hi Tracy, thanks so much for sharing this wonderful review! We love to hear how their efficient communication made your booking seamless and easy
Fantastic experience: Thanks very much to Zoe today for customer service. As soon as I walked in she was there with a lovely smile, very professional and helpful. Thankyou.
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, mathew
Fantastic experience: Thank you Rob Farrelly, Westfield Travel Centre for guiding us through all the steps and processes needed for our flights and cruise with promptness, patience, efficiency and always with a smile. You put these two octogenarians at ease and made our preparations so simple. Rob will be our "go to" man in the future.
Hi Gay, we really appreciate your great review! It's wonderful to hear how they made your booking experience quick and easy
Fantastic experience: We have had a few bookings and holidays booked through Coomera Centre. Robert Farrelly and Yu Wen have been fantastic and patient with us making sure we fully understand everything. We will continue to use this center for all our travel plans, thank you both. John and Sue
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, Sue
Fantastic experience: I worked with Tayla to organise a 60th birthday trip for my client who has a disability and she was amazing! The trip was great! And everything we asked for, she was only too willing to help!
Thanks so much for this fantastic feedback, we love to see how Tayla has taken such great care of your trip to make everything seamless and amazing!
Fantastic experience: Tayla was brilliant to deal with and most of all listened to what I requested and dealt with accordingly would highly recommend Tayla.
We love to see this brilliant review for Tayla, and how she helped make this so easy for you! Thanks so much for sharing, Des :)
Fantastic experience: Impeccable, friendly service from the team at Flight Centre Coomera, particularly Rob Farrelly and Amber-Rose Edwardson. All our travel requirements have been met and we now look forward to a stress-free run-up to our European holiday. Many thanks.
Hi Paul, thanks so much for sharing this wonderful review for Rob and Amber! We love to hear how their friendly service made your booking process impeccable and easy
Negative experience: Worse Customer service, treat you as cheap, gave me quote of $2600 for Bali, when to make a payment came with $3,929 in overnight, understand there are lost of factors effect the pricing but this difference not excepted. When I asked Yu ca not give me reasonable answer.
Sorry to see you're not happy with your experience Abinash. To provide a little more insight, pricing is based on availability and can sell out any time, so in this case your consultant would have been giving you the next best price to suit your travel needs. Pricing is dynamic and volatile, and therefore no price can be guaranteed until paid in full (unless otherwise advised.) We will be sure to channel this feedback as appropriate and thank you for your review.
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ My partner and I had an amazing experience booking our trip with Zoe at Flight Centre Coomera! She went above and beyond over three days to ensure everything was perfectly organised. Her patience, attention to detail, and willingness to accommodate my wheelchair needs made the whole process stress-free. She genuinely cared about making sure we had the best experience possible. If you’re looking for someone who is knowledgeable, kind, and dedicated to helping you plan your travels, I highly recommend Zoe!
Thanks so much for this amazing review! We love to hear how Zoe has gone above & beyond to share her expertise and personalise your trip for you.
Fantastic experience: Looked after by Robert. Very easy to deal with. 2 different trips booked within 2 days. All Coomera staff helpful to any enquiry.
Hi Susan, thank you for leaving such an amazing review about Robert! We really appreciate it.
Fantastic experience: Robert has the patience of Job. Well done.
Hi Kevin, thank you for leaving such an amazing review about Robert! We really appreciate it.
Fantastic experience: I would like you to know that Amber rose edwardson was so supportive during 2 attempts to get my elderly father to cairns for a special holiday with me Due to the train malfunction on those 2 occasions I was unable to proceed with holiday Amber now at Coomera was wonderful!!! I’m trying to help me with insurance which would have taken me ages to do myself I am rebooking with Amber & also will be organising a holiday for myself with her Ambers patience & care through this process was outstanding Customer service excellent I am so greatfull & will continue to book with her Thankyou Debb Rowland
Hi Deborah, thanks so much for sharing this amazing review for Amber! We love to hear how her supportive manner made your bookings outstanding and easy
Fantastic experience: Best service ever by Rob
Thanks so much Jillian for your 5-star review for Rob!
Fantastic experience: I worked with Zoe to plan an up and coming trip - she helped me get the best deals and was open to changing details at the last moment with great patience. I really value her help and her service. thank you
We love to see this glowing review for Zoe, and how she not only secured you the best deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Arleen :)
Fantastic experience: We recently returned from Malaysia, Robert from flight centre coomera organised every step of our journey making for a stress free holiday, we were so impressed with Robert’s attention to detail we just booked another trip, if your looking for a stress free holiday i’d thoroughly recommend letting flight centre organise everything for you
Hi David, thanks so much for sharing this wonderful review for Robert! We love to hear how his attention to detail made your booking process stress-free and enjoyable
Fantastic experience: Zoe at flight centre was extremely helpful booking our interstate trip. As there were 2 separate bookings, it was much easier to speak to someone rather than doing it on the internet myself
We love to see this great review for Zoe, and how she helped make this so easy for you! Thanks so much for sharing, Sue :)
Fantastic experience: Outstanding service from Yu-wen Huang at Coomera. From the moment we walked in Yu-wen took care of all our flight needs for our family of 5 travelling to Rarotonga for the first time. All flights were booked with ease and we were informed of all the additional service i.e flight transfer options at each stop, transfers to accomodation, best travel Insurance to suit our needs and budget. We have received updates regularly and are now ready to go next week on our travels. Thank you for making this family trip stress free. Highly recommend Flight Centre and Yu-wen as your personal travel consultant
Hi Sandra, thanks so much for sharing this outstanding review for Yu-wen! We absolutely love to hear how their knowledge and customer service made your booking seamless and easy
Fantastic experience: Amber-Rose was amazing, I had to pair multiple internal flights plus retrun to Vietnam. Amber was able to assit and offer professional and informative information that secured the same flights and gave me insight to what i had to do i.e visa applications, hotel transfers etc I cant refer her enough!! sooo happy
Hi Rob, thank you so much for sharing your amazing review for Amber-Rose! We love to hear how her professional and informative manner made your experience seamless and enjoyable
Negative experience: After not getting my extra legroom (I'm 196 cm )I paid for exit row seats for 2 x7 hour flights and 2 x 13 hours flights to Europe and back They just blame airline I paid extra money for exit row seats .they are just full of excuses I will never use flight centre again .it's like talking to a brick wall
Hi Joseph, we've replied to your other review, so will put those details below again for your reference.
We have confirmed that you only paid for extra leg room on 1 flight in your booking, and our team have already provided a goodwill refund for this.
Unfortunately, general seating requests are always made on a request basis, as airlines do have the ability to detach seating requests from any booking if they deem necessary as you have mentioned. Flight Centre is bound by these airline conditions, just as a customer would be if booking direct.
Negative experience: The guy that just served me is one of the most rudest customer service staff I have ever met. Really ruined my long term experience at this store. 1pm 12/10/24
Sorry to see you've not had a great experience with us Tina! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Fantastic experience: I worked with Zoe in planning a bachelorette trip with my girls. It helped that she was so knowledgeable about all the places we wanted to go to and was able to provide us tips on activities we could do in each place for the occasion. She also tried very hard to find the most appropriate and affordable options for our flights and even accommodation although we ended up opting out of the latter. I would recommend her a thousand times. I had such a lovey experience.
We love to see this awesome review for Zoe, and how she used her knowledge and experience to take such great care of your bachelorette trip! Thanks for sharing, Claire
Fantastic experience: Zoe is AMAZING. She helped me to book flights for my son. 5 stars
Thanks so much Krystal for sharing this amazing review for Zoe! We love hearing this
Fantastic experience: Today was our 2nd time booking a holiday at flight center coomera with Zoe! Zoe is super knowledgeable on all things travel! Easy to communicate with and very thorough with her work! She’s never pushy and always very patient! We will continue booking holidays through Zoe at flight center coomera, she truly is the best! Thanks Zoe. Caitlin & Damiano :)
Thanks so much for sharing this wonderful review for Zoe! We love to hear how her communication and knowledge made your booking process easy and the best
Fantastic experience: We were fortunate that Robert Farrelly was working on the day we wanted to book a family cruise. Even though it took a long time to organise & his shift was over, he continued the transaction. He was very helpful & informative & highly recommend him & Flight Centre Coomera. We've always been happy with their service.
We love to see this great review for Robert, and how he helped make your booking so easy for you! Thanks so much for sharing, Vyvette :)
Fantastic experience: Thank you Robert for your recent excellent service. It was nice meeting you. Regards Keith and Linda
Thanks so much Linda for your excellent review for Robert!
Fantastic experience: This is my first time booking a holiday with Flight Centre Coomera, Rob was very efficient and friendly, always respond to any correspondence via email.
We love to see this amazing review for Rob, and how he made your first booking with us efficient and easy! Thanks so much for sharing, Kerri :)
Fantastic experience: WOW, Zoe Jacobsen what a star. We've booked numerous OS holidays with Zoe and will continue to seek her out for outstanding results and professionalism. The point of difference is taking the time to ask the right questions and understanding what matters in our bookings then carefully checking every little detail to ensure a perfect experience every time. Flight Centre have so much more than a store manager in Zoe and we can't speak highly enough about the super high quality service we've enjoyed since meeting her. Zoe always goes over and above to make every trip run like clockwork... The world needs more "can do" people like her and we cant wait for our upcoming Fiji Wedding and many more awesome adventures ahead. Highest recommendation ever, Joe & Sharon Azzopardi
Hi Joe, thanks so much for sharing this wonderful review for Zoe and your continual loyalty! We absolutely love to hear how her professionalism and attention to details makes each booking outstanding and seamless
Fantastic experience: The service I had today was amazing when exchanging my currency. The lady working was fast, kind and helpful and I will definitely recommend going to this store. She even took the extra effort to match the online currency when I was experiencing difficulties process my order for exchange. I wish I could remember her name but she was LOVELY!
Hi Kylie, thanks so much for sharing this amazing review for the team! We love to hear how their professionalism and recommendations made your booking quick and stress-free
Fantastic experience: Zoe was helpful and very professional with making my holiday arrangements easy to understand. Went above and beyond.
Hi Dennis, thank you so much for your positive feedback! We're grateful to hear that Zoe has gone above and beyond to provide you with detailed, and professional travel advice ✈️
Fantastic experience: Chanel, a total pleasure to deal with! Knowledgeable, insightful & professional making the process stress free! Have booked multiple trips with Chanel and would recommend her to all travellers who are serious about getting the most out of their trip.
Hi Ross, thank you so much for your glowing review of Chanel! We're delighted to hear that she provided you with such exceptional service and made your travel experiences stress-free. Your loyalty and recommendation to fellow travelers is greatly appreciated ✈️. We look forward to helping you plan many more memorable trips!
Fantastic experience: I'm very well travelled and have had the privilege of engaging in multiple transactions with Sarah at Flight Centre, Coomera Westfield. She is the consummate professional! Her level of expertise far exceeds any other I've experienced in the industry. She has a very pleasant and caring nature. Sarah isn’t good at her job, she is great!! I won't be using anybody else to manage our future travel (our trips have been absolutely amazing!!), Thanks again Sarah!! Your employer is very lucky to have you.
We love to see that Sarah has continued to share her expertise and experience to look after your travels, and help create amazing experiences for you! Thankyou for your kind review Tim
Fantastic experience: Have booked so many holidays with Nikita in the past! She’s so helpful and I’m glad to be able to follow her here to her new store!
We love to see how Nikita has continued to take such great care of your travels, thanks so much for sharing Tayla!
Fantastic experience: Chanel is amazing. We have used her to book multiple trips now and she organises each trip as her own. Chanel has outstanding knowledge of the different countries and takes time to listen to and act on all of our request. If you are planning a trip I definitely recommend seeing Chanel or one of her colleagues at Flight Centre Coomera.
We love to see this amazing feedback for Chanel!
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