Flight Centre Bendigo

Negative experience: I am so confused or maybe I am just gullible and naive. I was looking at a holiday to Fiji which advertised the holiday as $3,579 for two people. I expected because I wanted to leave from Melbourne instead of Sydney, it would cost a bit more, but the final quote was $5,575.26. I do think it's false advertising to add approximately $2000 in hidden costs. I just hope this review saves you the time.

Fantastic experience: My wife & I had sensational help from Morgan at the Flight Centre in Bendigo. I feel Morgan went above and beyond in assisting us with our plans. Great work Morgan.

Fantastic experience: Zac was very helpful and patient, and answered all my questions. I have never flown overseas before and was anxious about booking flights, but having his assistance was great! Highly recommend.

Fantastic experience: Great service

Positive experience: Always enjoy booking our holidays through flight centre. Easy, fast and done in one visit.

Fantastic experience: We can’t thank Morgan enough for organising the most incredible honeymoon for us. From start to finish, she made the entire process stress-free, seamless, and genuinely exciting. She took the time to understand exactly what we were after and curated a trip that was perfectly tailored to us. Thanks very much!!

Fantastic experience: Absolutely fabulous nothing is a bother... So so easy to book flights accommodation travel insurance and travel card's...thanks so much Christian.. you made our holiday come true

Fantastic experience: Just wanted to say a huge thanks for the amazing service from Christian at Flight Centre Bendigo. He was friendly, knowledgeable and super helpful, nothing was too much trouble. Thanks Christian!

Fantastic experience: Many thanks to Morgan for her excellent customer service, we appreciate her dedication in making sure our trip was all covered.

Negative experience: Unfortunately I was unlucky enough to get a young girl, who I later found out that I was her fiest customer. She mucked up nearly every aspect of my holiday/s. I asked for quotes on 3 different holidays including annual travel insurance. Holiday 1, Central Australia to meet my daughter in Yulara/Uluru, she got the dates and flights wrong (my son in law ended up organising it all). Holiday 2, flights and cruise. She booked the wrong date, she didn't check the cabin configuration and booked bunks for a big fellow and an ill 70yo lady. For some reason she booked a motel for the 10th June when we could have flown home to Bendigo on this night. The flight on 11th to Bendigo was cancelled due to weather and I had to endure a 2 hour bus trip from Tullamarine while suffering from terminal bone cancer. Not ideal. Holiday 3, I opted to book myself. Also she cancelled the travel insurance at the last minute so infrustration I organised my own

Positive experience: I have travelled with Flight Centre before but now 2 with Morgan as she is a good operator and gives a traveller confidence if its their first trip so now I go straight back and talk to her as I dont want spin talk if I fall into difficuties over there as anything can happen . Very happy with her and her approachable demeanor .

Negative experience: I don’t have a great deal of faith with this team. On Monday (19/05/2025) I tried to book flights for the family. When they sent me the invoice I noticed two issues. The first I addressed by phone the second by the email I forwarded. The first issue was the dropping of my wife and the adding of my son twice onto the ticket list. I don’t feel my wife would appreciate being left behind. The second was the adding of a ‘captains pack’ by the team which had not been discussed. Watch out for that extra fee if you feel you will go with FC. When I contacted the FC team, they removed the captains pack and reissued the invoice. THEN We had a potential issue with my families’ middle names. The when they tell names must be as on passports, I take it seriously. This took more time for them to resolve. THEN The next invoice a 6th family member added on. I had acquired a second daughter from somewhere, awkward. Given that at this stage flight centre cannot seem to get it right, I am not filled with a great deal of confidence. They assured me the whole time that this was due to glitches in their system. I was nervous, but OK. However, this took so long to resolve, that the price went up by $536. When I raised this the team at FC said there was nothing they could do as this was done at the airlines end. At this point I lost patience. The FC’s inability to take accountability for the delays their system caused was not acceptable. I ended up organising my own flights, with a better airline for $3000 less. I will not bother with a travel agent again.

Fantastic experience: Amazing support from Christian at Flight Centre Bendigo, going above and beyond to support us through a challenging time. Thank you so much!

Fantastic experience: Zac Pederson helped us arrange a last minute tour and trip to visit family in Canada. He was courteous and professional in providing great advice and assistance.

Fantastic experience: Christian is a great travel agent very helpful and insightful

Fantastic experience: Absolute fantastic trip to Vietnam Cambodia. So many things ticked off the bucket list. If you are thinking of doing this 18 day tour, book it, you won't be disappointed.

Fantastic experience: The best place to exchange $ in Bendigo!

Fantastic experience: Excellent service, I haven't booked a flight in over 20 years. All my questions were answered professionally and honestly.

Positive experience: Impossible to get through on the phone to make an appointment, and the message box is always full, so you have to go to the store and sit and wait for a consultant. However, my face-to-face dealings with Zac and Christian have been first class.

Fantastic experience: Morgan assisted us when Air NZ amended our flight times and and helped us with a day earlier flight rather than a very delayed flight time

Fantastic experience: Brett was very helpful with our disney cruise being first timer she was so patient and explained everything.

Negative experience: My husband and I came in. We had a booking. The person who served us did a fantastic job but then passed on our details of what we want to someone more senior saying he will work on our flights and info to get a even better deal. Guess what, we never got a call back... so we had to do the calling. They would answer and say we'll get back to you guys or 'we have your details we'll get back to you. To this day NOTHING. What's the whole point of saying you'll do this then don't.. a complete waste of our time. Booked our flights with a different flight centre.

Negative experience: The lady behind the foreign cash wouldn’t accept my USD because of a fold in the note, the note that was taken out of a bank in America but then folded to fit in my wallet she couldn’t accept it and didn’t do any other test to see if it was real or fake. Think if she’s going to work behind a counter dealing with cash she needs to know everything to do about notes in all countries as I know multiple ways to determine whether a US not is fake. Absolute joke

Fantastic experience: A big thank you to Milli Rosewall of flight centre bendigo, for going in to bat for my wife and I and getting the airline to rebook flights for us. Milli was keen to help us and an absolute pleasure to deal with. Thanks so much!

Fantastic experience: Thanks heaps Flight centre Bendigo, with a special mention to Morgan. Highly recommended this team. 5 star service.

Fantastic experience: Haven’t been in for quite some time as my normal travel agent had moved on. Needed to come in today as was having some trouble booking this lot of flights myself. Britt was great and very helpful and got everything sorted without a problem. Think I’ll have to start coming back in to book all my flights again. Thanks

Fantastic experience: Flight Centre Bendigo have provided me with excellent service and organised a number of flights for me on my recent trip. Britt was my rep and she went above and beyond to provide everything I needed for a smooth holiday. She was very prompt with replying to any emails or calls and I would highly recommend her as a professional and dedicated travel agent. Thank you :)

Positive experience: Depends who u get to help u. I’ve had 0 star and 5 star customer service.

Fantastic experience: From my experience very helpful and professional people.

Fantastic experience: Wonderful Staff, great experiance

Fantastic experience: Gave me the information I required.

Fantastic experience: These guys are always busy, but making an appt makes everything go smoothly. Lovely people to talk to about travelling .

Negative experience: I have always chosen flight centre bendigo as my first option in bookings but recently I have senr email and left messages for call back and have not received any response. Its like thay are doing so well they dont need anymore customers. I feel terribly let down.

Negative experience: Very disappointed with the service I got for my booking to Japan was told E mails and phone calls would be sent which didn't arrive . and why I was sent to Tokyo airport which was very stressful to find transport to my Hotel then the Bullet train to Kyoto wasn't easy. Why I wasn't sent to Kyoto Airport where the tour started which would have been so easy I will never understand' Never again will I book with Flight centre

Negative experience: Had to contact 5 times about getting money back had to end up doing it myself quick to take money though when u book poor service never again

Fantastic experience: Helpful and quick

Fantastic experience: Very friendly. Liam was a great

Negative experience: Was a terrible experience. No help at all. Asked for details on a specific destination, said they would email me with details. I'm still waiting for the email. Tim Eason from Bendigo flight centre, didn't give us a quote or any pricing at all. We've booked with another travel agent. We'll never use flight centre again

Negative experience: Poor service beyond belief. Return flights to Hobart request on 2/11/22 and still today no confirmation. A paying customer shouldnt have to follow up with any business multiple times. Either under staffed , poor attitude or a combination of both.

Fantastic experience: Our up coming holiday planned with Liam from Flight centre has been so good to put together , a real team effort from Myself and him . Milly also helped when Liam was away

Positive experience: It took this store 30 minutes to do our booking for flights to Cairns. Very Happy with results. This flight centre got straight back to us where Flight centre in Mitchell St still haven't got back to us. We were waiting on a reply since 25th Jan, and still waiting on a email., with detail of flight. Very poor service at that flight centre. Go to Flight Centre at Kangaroo Flat. Best service ever Thanks Nicki

Negative experience: Saturday midday bendigo they only have two staff.

Fantastic experience: Flight Centre Bendigo made my family holiday the best ever. Britt in the Bendigo office went above and beyond with support and making sure we had everything we needed, nothing was too much trouble, even making little packages for my kids Christmas surprise and for them to find out we were going on our first family holiday. I can never Thank Britt enough for what she has done for my family

Fantastic experience: What a great experience. First time users of flight centre Bendigo, but will return. Such a cheerful person attending to our needs, smiling happy face Britt couldn't do enough for us. My thoughts of going to flight centre being a waste of time, soon evaporated under her happy demeanor.

Negative experience: Have used flight centre prior to covid and was excellent. Tried again recently and service was pathetic. Followed up by phone and email 3 times and got no response from consultant. Don't know why they bother opening the doors at Bendigo, the guy I saw was worse than useless. Feel as though I need to reply to your reply......I did go in there....rang, made an appointment, went to the appointment and was told I would have an email with itinerary that afternoon. Rang and even went in there again after 3 days in case my 3 messages hadn't been passed on. Consultant was conveniently away and I was assured I would have something in the new week. Still nothing!!!!!!!!!!! Please accept that your office and staff need serious attention and stop making excuses.

Fantastic experience: Awesome staff that go out of their way to assist with setting up your ultimate holiday. Highly recommend. Ask for Dana

Negative experience: Poor form. Saff couldnt be bothered to provide service despite all requests done in writing. Ended up booking my own flight to Europe online. 6 tickets $8K of business they couldnt be bothered about

Positive experience: Good friendly service by knowledgeable people

Positive experience: Great staff

Negative experience: Slow understaffed

Fantastic experience: Very good customer service.

Fantastic experience: Staff there are fantastic

Fantastic experience: Loren was great! Knew her stuff and helped us out with her professionalism. Highly recommend Flight Centre - we've used them a number of times without any issues. Don't book online - face to face is best and this is their strength.

Fantastic experience: Very helpful

Fantastic experience: Loren made booking a trip so easy, she had answers to all my questions, and responded very promptly. She is very caring and put together my dream trip for me. I very feel very safe in knowing that Loren has looking after me and if anything was to go wrong I have her helping me, this is essential in today climate. Could not recommend Loren higher BOOK WITH HER.

Fantastic experience: Great service from Ted,would definitely use again,thank you

Fantastic experience: Much thanks to Sophie Baldock Without her professional and friendly service Which exceeded all our expectations Our holiday probably wouldn't of even got of the ground! Thankyou again for all your work See you next holiday!

Fantastic experience: Nikki is extremely knowledgeable and friendly. We took up hours of her time - she was fantastic.

Fantastic experience: Fantastic customer service from Nikki - Mitchell Street Bendigo. She went above and beyond as we encountered problems even after the tickets were confirmed and paid for. Two and a half hours to organize two separate flights to a Greek Island. We wanted a good price, one stop over, short connection times, good airline company and match up with domestic flights. Nikki patiently waded through all the information to get deals we were happy with and solved a problem with one of my flights a few hours later. Much appreciated:)

Positive experience: Very helpful in explaining the answers to a lot of questions I had for a first time overseas traveller...although one thing was not explained that I found in the books given to me about the countries I'm travelling to. It's something that the staff member should know about that either forgot or didn't know.

Fantastic experience: I have used Flight Centre Bendigo for 2 international trips in the last 3 months and Nikki was fantastic. Very responsive to communications and is very professional and efficient. I will use Nikki and Flight Centre for future bookings for sure. I also reaped the rewards of the Price drop guarantee and had a $400 credit which I used on latest trip. This is from purchasing the Captain’s package and finding a cheaper matching airfare prior to leaving. Well worth it if you don’t mind doing your research!

Fantastic experience: Melissa at Flight Centre Bendigo helped make our Gold Coast family holiday a seamless one! Melissa organised everything - flights, travel insurance, car hire and even theme park entry! No detail was missed. Plus she couldn’t have been more helpful when we added extra people and car hires to our booking at late notice! Thanks so much Mel and Flight Centre Bendigo, we will definitely be back

Negative experience: Will not use flight centre Bendigo again. Poor service by Alex Perry & Mel. A very derogatory text sent by Mel to Alex Perry was accidentally sent to my husband's phone . Left a message for manager Cassy to call us to no avail. We booked our hotel in Manila ourselves at lot cheaper price than quoted by Alex Perry . We have been long time customers of flight centre, but no more. We will book on line ourselves from now on. PYRENNE and DAVID TROMANS

Fantastic experience: Nikki was very helpful and came across just as excited about my trip as I was.

Fantastic experience: What a great place and people Nikki this is our 3rd cruise through Flight Centre Bendigo.

Fantastic experience: 5 star service from Christian at Flight Centre Bendigo. He has organised several trips for us where he has gone above and beyond with his helpfulness.

Fantastic experience: Nikki at FC Bendigo is awesome, always amazing service and genuinely cares about you and your trip! Will go above and beyond everytime :)

Fantastic experience: Cassie was excellent. She really went the extra mile to ensure we had a great time on holiday.

Fantastic experience: We were so fortunate to have Hayley as our travel agent for our trip to Europe. She organised everything for us including our tour, flights and accommodation in an extremely timely manner. Hayley was extremely approachable and made sure she accommodated to all of our needs and requests. Would definitely Flight Centre Bendigo for your next holiday.

Positive experience: Nikki McDougall, Wow! Organised and booked our cruise, flights, hotels, excursions and transfers. Always professional and went above and beyond to create a pleasant experience for our family. Accommodated to all our needs (11 travelers of mixed ages 2-56) and was very knowledgeable. Nikki responded to all communications in a prompt manner. Highly recommended:)

Fantastic experience: Great staff, very helpful, friendly and always listened to what I wanted to achieve. Definitely recommend :)

Fantastic experience: Very helpful and friendly service!

Fantastic experience: Cassie was amazing.. Her knowledge & helpfulness was excellent. She also has the enthusiasm & excitement you want in a travel agent. Thanks again Cassie...

Fantastic experience: Flight Centre Bendigo always has competitive pricing and up to date deals. Cassandra is very helpful and always strives to make sure all the fine details we request for our holidays are taken care of.

Fantastic experience: Hayley has been incredible for my fiance and I and it has made us want to keep coming back and asking specifically for her to plan our trips! It all started with a small holiday to Gold Coast 5 years ago, followed by a trip which included organising my proposal and now most recently we have just booked our honeymoon! We can't thank you enough Hayley, thanks for all the time and patience you have given us. You are perfect for the role.

Fantastic experience: Great service, made everything a breeze and were with me every step of the way. Even in assisting me changing travel plans while I was already abroad.

Positive experience: The experience that I have had at Flight Centre Bendigo has been great. The staff member I deal with always has time to discuss my needs, my holidays are always seamless. After booking my holiday in store, I walk out knowing that there will be no surprises down the track - Well done Flight Centre Bendigo.

Fantastic experience: Have booked 4 overseas holidays with Cassie at Flight Centre Bendigo and am delighted to have such an experienced and passionate travel agent looking after our holidays. Cassie's attention to detail, experience and knowledge of what my family and I like, and expect, ensures that everything is always perfect and I know that I can trust her advice, get the best value and feel confident that our holiday travel arrangements will always be the best they can be. Wouldn't use anyone else. Well done Flight Centre Bendigo, and thanks Cassie

Fantastic experience: Absolutely amazing service! Flights for 2 holidays booked within 12 hours and couldn’t be more happier. Cassie went above and beyond to ensure I purchased exactly what I needed

Fantastic experience: Flight Centre Bendigo help us by listening to what we wanted to see and do. They stuck to our budget and worked out a holiday plan to suit. Our holiday in Vietnam was magical because of the time and effort they took to get to know us. Our accommodation was lovely and our trip on the boat on Halong Bay was beautiful. Everything went like clockwork. Thank you Christian and the team at Flight Centre Bendigo.

Fantastic experience: Helped by Matthew Potter, very professional and helpful as I'm not very computer savvy. Holiday sorted. Thankyou.

Fantastic experience: Really happy . Renee was a terrific help to me when i had to book tickets at short notice

Positive experience: I deal with foreign exchange only

Positive experience: Busy place. Need to go when you have a lot of time...

Negative experience: Very disappointed with their service, would never use them again! We stepped out of our comfort zone and decided to do something we wouldn’t usually do, and put our trust in Flight Centre Bendigo to organise a short holiday to Queensland. BIG MISTAKE, HUGE MISTAKE. We were very specific as to what we were after, which included a luxurious and clean accommodation, a nice car and to go to a dinner show and a theme park, during a short 3 night, (romantic) stay in Queensland. We were very disappointed with the holiday they organised for us, for starters they booked us into the Q1 Resort and spa which sounded great and looked great on the internet, but was nothing more than dirty badly managed serviced apartments. The rooms we were shown all looked tired and in need of a good clean, paint, proper curtains. The furniture was dated dirty and tired furniture, the bed was hard (no topper) and had a big wire seam down the middle. There was a long blond hair on the bed, the cushions on the lounge were full of stains, the airconditioning vent was full of lint, black hair was found on the shelves in the closet area, there was a filthy toilet brush next to the toilet, and these were only a few issues. We refused to stay there and had to make other arrangements ourselves. It took over a week for flight centre bendigo to organise a refund of just over $500 for 3 nights accommodation (no wonder the place was a dump, they only used $500 out of our $2560 budget on accommodation). Not sure what we would have done if we didn’t have extra cash in the bank. We were left to organise our own alternative accommodation as the staff member who was assisting us had to leave work to pick up his child from daycare and left the office and us in a predicament. We were booked in to a dinner show for the evening after arriving at our destination, However on the way to the airport were told that our show had been changed to the evening on the afternoon we arrived. So it was a mad rush to reorganise accommodation and be at the show on time. You’ll save money if you book your own holiday and accommodation. After adding all our costs. We would have saved $300 paying full price for everything, however I found out that you can get great deals if you book when you get there rather than in advance. Never again!!!

Fantastic experience: Go see Josh! Such awesome staff members. Very helpful!

Negative experience: Racist unprofessional service...

Fantastic experience: Always very flexible and helpful (we've booked 4 times now through them). Very supportive when political unrest caused rerouting of part of our trip - an alternative sorted within 24 hrs.

Fantastic experience: Very good service and they are not respected through partnership with the airline so can do most bookings.