Flight Centre Port Macquarie
Information about Flight Centre Port Macquarie
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-16:30
As part of Australia's largest travel agency, Flight Centre Port Macquarie is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information.
Our comment from TraTraTravel about Flight Centre Port Macquarie:
Flight Centre Port Macquarie is a well-regarded travel agency known for its superb customer service and expertise in trip planning. Many clients have praised agents like Corinne Cox and Sharna for their thoroughness and professionalism in organizing trips, from flights to accommodation and even travel insurance. Customers frequently mention how the staff goes above and beyond, providing tailored solutions and great advice that lead to seamless travel experiences.
Positive reviews highlight:
- Personalized service: Agents take the time to understand client needs, offering tailored options.
- Knowledgeable staff: Employees like Tyler and Kristin are recognized for their travel insights, helping clients make informed decisions.
- Efficient communication: Quick responses to inquiries ensure clients feel supported throughout the planning process.
However, some visitors have expressed concerns about the availability of staff and the need for appointments, which can sometimes lead to a perceived lack of assistance when visiting the store without prior booking. Despite these occasional hiccups, the overwhelming sentiment remains positive, with many customers eager to return for future travel needs.
Overall, Flight Centre Port Macquarie continues to be the go-to agency for many travelers seeking a hassle-free and enjoyable booking experience.
Flight Centre Port Macquarie: Reviews
Fantastic experience: Four of us had a fantastic holiday in Europe and the UK this year, and it all went smoothly thanks to Kristy. She did a great job with flight and hotel bookings, help with my visa and timely alerts of flight time changes. We're already planning another one for next year.
Thank you for this amazing review, Amanda We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Fantastic experience: I am so impressed with Corinne Cox at this store. This wonderful travel agent has been diligent, thorough and completely professional in every aspect of organising our family trip to Japan for Christmas. I cannot speak highly enough about her exceptional customer service and beautiful, happy demeanour. Thank you Corinne for making everything so easy and pleasant. I look forward to organising my next trip with you. I highly recommend Corinne to anyone in Port Macquarie and beyond.
Thank you for this awesome review, Ruth! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Fantastic experience: Sharna was amazing to work with! She made the whole planning process so easy and stress-free. Everything was perfectly organized, and her travel knowledge and attention to detail really showed. Thanks to her, our trip went smoothly and was even better than we imagined. Highly recommend her services!
Thanks for your glowing review, Sarah! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: Went in a week ago to ask about flights to Europe, Corinne could not if been more helpful. Asked questions I had not even thought about, listened to my list of requirements, gave me options and time to think about it. Went back today and booked flights, great service in store and after i got home as she booked the seats I wanted and sent me all the information by email and even helped with the visa's that I need. Organised a great travel insurance deal. I am a very happy customer and will definitely be back. Thanks Corinne, you are a credit to the store and yourself for being so nice and efficient at your job.
Hi Nicole, thank you for this fantastic review! We love to hear how the team went the extra mile to make your travel planning such a smooth and organised process for you.
Fantastic experience: Makes all the difference in the world when you have a professional like Corinne help plan your flights and accommodation and even activities - makes for a much more smooth, relaxed, and enjoyable travel experience!
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Jann!
Negative experience: Went into Flight Centre and was asked did we want help. Don't remember the unhelpful woman. Asked about booking circumnavigation of Australia with Holland America Cruises line for November 2026. She looked it up and said that it appeared to be part of a larger cruise from Honolulu and was booked out. Stupid us thanked and left. We didn't accept this and rang Holland America Cruises a few days later and was told plenty of cabins available. So booked direct with the cruise line itself. This was the absolute worse experience we have ever encountered from flight Centre, whom we have mostly booked all our holidays with in the past. Considering never to do business again, if this is the treatment customers receive.
Hi Chris, sorry to hear you're not happy with your experience! We do recommend appointments to ensure the team can dedicate time in their day to chat with you. To provide some further clarity for you, this error may occur when a product has 'timed out' or availability has been sold since the product was searched. Pricing is dynamic and based on live availability, the system will ‘timeout’ to ensure you are not able to book a fare that no longer exists.
Negative experience: So my wife and I made a special trip in to see if we could get more information on holiday to Fiji after exhausting going online. When we arrived, we were asked if we needed help? Yes we did, wanted some holiday info on Fiji only to be told to go online everything is online. So, wow in and out within 2 minutes. How do I get a job there so I can sit there and tell people to go online? What's the pay rate?
We're sorry to hear about your experience John, this is not the experience we want our customers to have! We will be sure to investigate this further with the team and thank you for your review.
Fantastic experience: Shout out to Tyler for making the planning process a breeze. He helped my partner and I plan a 4 week trip over 11 countries (first overseas holiday too) - he would have saved us a lot of bickering!!
Hi Sarah, thanks so much for sharing this wonderful review for Tyler! We love to hear how his efficient communication made your booking seamless and easy
Fantastic experience: Highly recommend Sharna from Flight centre, she helped book our family a trip to Bali, and exceeded all our expectations in making sure we got the best deal for flights and accommodation. The whole process was seamless. We cannot wait to book our next holiday with Sharna.
We love to see this glowing review for Sharna, and how she exceeded your expectations by booking the best deal possible! Thanks so much for sharing, Tori
Negative experience: A very stressful experience thus far, Sharna Laidlaw from Port Macquarie Flight center made an error with our accommodation in Japan and is making every excuse under the sun to blame me for her incompetency, she only wants to refund me and not assist any further, very poor customer service, she rushed through the process and just wanted full payment ASAP, I know how it works with the commissions very poor customer service! I have dealt with Port Macquarie Flight center on many occasions and have had great experiences but this one person Sharna Laidlaw I would highly not recommend anyone using her!
Hi Rod, sorry to see you're not happy with your experience. Prior to confirming a booking, each customer is required to check their invoice, confirming their details, names and travel arrangements are all correct before any payment is taken or booking made. So we can understand your frustrations, and we do work to ensure all information is made clear prior to booking, so when customers book they are making an educated decision. We will be sure to channel your feedback as appropriate and thank you for your review.
Negative experience: We are not locals but due to a family emergency we needed to book an urgent flight. We did a Google search and found a Flight Centre office located at the corner of Park and Bay Street Port Macquarie. We eventually located the site which is Settlement Shores and after a thorough search could not find the advertised Flight Centre. A subsequent enquiry from a business in the centre advised us that the branch had closed and had relocated in town. NOT GOOD ENOUGH FLIGHT CENTRE as we were stressed out as it was but to be stuffed about like this is unacceptable. N You need to pick your act up and remove all reference to the now closed office as this is mis-representation and false advertising. Don't get yourselves concerned about us as we had no other option but find an alternative solution.
Hi Ian - you can see all store details on our website here; http://travl.to/6264YfJzw
And also in our google profile which is also updated; http://travl.to/6265YfJzb
Fantastic experience: Corinne Cox and the team at Flight Centre Port Macquarie are superb service providers. They respond quickly to emails and phone calls, and are always pleasant and friendly in person. During our recent trip overseas Corinne provided 5 star service both before our departure and during our time overseas and we highly recommend Corinne Cox for her knowledge, effectiveness and approachability. Well done and thank you Corinne for all you have done for us. Campbell and Christine Moody.
We love to see this awesome review for Corinne, and how she used her knowledge and approachability made your booking experience superb and easy!
Positive experience: Carting Madness Bayswater Victoria. The grand kids had a ball, fast and furious. Gatters for juniors and young adults, plus arcade alley with heaps of games. Get down and have some fun.
Positive experience: I dealt with Amelia, she was so helpfull & kind & made Port Mac to Kalgoorlie easy. Lee-Anne Riley
Thanks so much for this great feedback for Amelia!
Fantastic experience: We talked to Corinne Cox and she was wonderful. Corinne listened to what we wanted and organised everything. She even gave us a call the day before we left to whish us well. VERY IMPRESSED.
We love to see this awesome review for Corinne, and how she used her expertise and customer service skills to take such great care of your travels! Thanks for sharing, Wayne
Fantastic experience: Tyler was amazing helped me book our flights etc .Travelling with a large group of friends and family can be difficult but he made it so easy Thank you again Tyler
Thanks so much for this great feedback, we love to see how Tyler has taken such great care of your trip to make the process easy and stress-free
Fantastic experience: We've been using Flight Centre for nearly 20yrs, between the Uk & Australia. Always get a great service, with great prices. The team in Port Central are always happy to help, and make the process painless.
Hi Mervyn, thank you so much for sharing this glowing review for our team at Port Central and you continual loyalty! We absolutely love to hear this
Fantastic experience: Wonderful service and advice from Tyler Sanders, great UK flights and prices. Thanks, Mark Brassington.
We love to see this great feedback for Tyler, thanks so much for taking the time to share this fantastic review Mark!
Fantastic experience: Great service, friendly and very helpful staff.
Thanks for your 5 stars David!
Negative experience: What a disfunctional operation.
Sorry to see that you are not happy Simon.
If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Fantastic experience: Good service.
Thanks for your review Winston!
Negative experience: very dissapointed on Friday, to be turned away because I did't have an appointment booked. Unaware this was policy of store. Travelled from out of town to visit store.
Hi Beryl, I'm sorry to hear about your experience, this is not what we want for our customers. Our team are of course happy to assist if available, alternatively we would recommend an appointment to ensure a consultant is available to dedicate time with you for planning your trip :)
Fantastic experience: These guys are so great and helpful with their knowledge on wherever we need to go. When there was something new Sharna did her research and came up with some beautiful and fun ideas and we can’t wait for our holiday.
So glad to see this fantastic feedback for Sharna & the team, thanks so much for your kind review!
Fantastic experience: Very patient and helpful
Thanks Rod! So glad the team could help with your travels
Fantastic experience: Fantastic customer service when booking some flights to Fiji next year. Tyler was my consultant. He always provides such great service
We love to hear this kind of feedback for our team! Thanks for your great review Murray!
Negative experience: I was served by a lady in this shop that was not really interested in her job. She refused to book seats allocation on my flights, and also refused to print out the tickets ! Forcing me to drive for 1hr drive in both directions to go and collect the tickets at a later date! She said the tickets would be there waiting for me! Only to turn up to find out she hadn’t done her job again. Lucky Wade that was working that day and managed to do all the printing and seat allocation that I needed! So thankful to have him serve me . Next time I will just ask for anyone but Her!
Hey Donna, we are sorry to hear about your experience. Due to the rapid increase in demand for travel, we have had to upstaff very quickly and as such, some of our staff are still learning to navigate the complexities of travel. We understand that this would be a frustrating experience, but we are glad that Wade was able to assist you with your issue.
Negative experience: Unfortunately not enough staff anymore. Didn’t answer the phone and Port Macquarie branch only seem to have one staff member with a note on the door saying they are booked up for the day.
Hi Samantha,
I'm sorry you've had trouble getting in touch with someone. Unfortunately our teams are dealing with a higher than normal amount of enquiries and it means there can be delays in getting through. They're working through these queries as quickly as they can. If you'd like to address this matter further, please contact our customer relations team at http://travl.to/6185bJAiS
Fantastic experience: Amazing customer service and communication. Corinne (team leader), was super friendly, professional and sorted our needs within a few hours (we had online booking issues). I can't recommend 'in person' booking enough, the experience will be much better than trying to sort out your own bookings, especially if you run into flight cancellations etc. Port Mac Flight Centre- HIGHLY RECOMMENDED.
This is so wonderful to see Michael, thanks for taking the time to pass on this fantastic feedback about Corinne.
Fantastic experience: Good on you FLIGHT CENTRE Port Macquarie for doing the right thing by your customers when a problem occurs.
Hi Allan, we're sorry to see that you've had a negative experience with us in store. If you would like our Customer Relations team to further investigate this matter for you, the best way to contact them is by completing the form on our website.
http://travl.to/6260jrDfk
Fantastic experience: Always a great experience here!
Fantastic experience: Very pleasant
This is great to hear, thanks for sharing, Michelle!
Negative experience: Useless
Sorry to see your review Robert. Please feel free to contact our customer relations team by calling 1800 117 747 or filling out the feedback form at this link- http://travl.to/6265b2p21.
Negative experience: Treated my elderly parents atrociously! Shame on them, their disrespect and inability to work with a wider demographic of people.
Hey Kaili, we are sorry to hear that your parents did not enjoy their experience with us. We never want our customers to feel disrespected. If you would like to further discuss this issue with us, please feel free to reach out to our Customer Relations team by filling out this online form: https://support.flightcentre.com/c19/s/cr-web
Fantastic experience: Care & Service from a team of professional travel experience for that trouble free holiday
Thank you for the great feedback!
Negative experience: So little knowledge. FC did not have basic information of flights and connections, costs etc. After lengthy talking and getting no where....my daughter found all the answers and solutions by simply going on line and asking for the best flights to destination and to a further point that required a connection flight. Then fed it to the agent. Purchased with Flight Centre, only because of the CBA points. Much more training and employment of experienced staff is mandatory. Saving a few cents on wages and losing customers is not exactly smart. All that money spent on advertising goes down the drain. Remember : The strongest chain is just as strong as it's weakest link.
Sorry to see this was your experience Simon. You are welcome to contact our customer relations team if you'd like to discuss your concerns further. You can call them on 1800 117 747 or follow this link http://travl.to/6260w9QDn and fill out the feedback form.
Positive experience: Really helpful and efficient
Thanks Robin!
Positive experience: Was unable I had to cancel my trip. They were very helpful and gave me a voucher for when I am ready to go again
Fantastic experience: My dealings over the years with Flight Centre have always been excellent at Port Central in Port Macquarie. We have always dealt with Alicia Mowatt and have found her care and attention to our requests to be First Class and she is a credit to your Company
Positive experience: Great to book flights.
Fantastic experience: Great Service
Fantastic experience: I would recommend Flight Centre to every one who loves travel. The Staff are all very attentive,listen to what you want, and are very capable in recommending variations or the total package. Follow up and final checks are spot on and timely. Ably lead by Corinne all staff are pleasant,and interested in all clients. Well done PM Flight Centre.
Positive experience: Very helpfull and price competitive
Fantastic experience: Our go-to travel agency. Friendly and knowledgeable staff, great service and prices. All staff are excellent, but I want to especially acknowledge Kieran Dable who has and continues to attend to our travel bookings. We know that every trip will go smoothly, and she's always at the ready to make any changes we ask of her, at our whim. Great agency, can't ask for more.
Fantastic experience: We have been dealing with Tracey at Flight Center for many years now. During this period Tracey has always been most helpful and organized lots of exciting trips for us. Tracey always comes up with brilliant ideas that we would never have thought about. She is exceptionally experienced in her field, always very pleasant and friendly. We would have no hesitation in recommending her and the Flight Center for all your travel requirements.
Fantastic experience: I worked with Wade at Flight Centre Port Macquarie to book a trip to Europe for my wife and I in June. Having not had too much experience travelling in the past, I found Wade really patient and a wealth of travel knowledge! He's clearly passionate about making a great holiday! I found all of the team very friendly and helpful. Would highly recommend Wade and the team.
Fantastic experience: I had a lovely experience with the team at Flight Centre PMQ. Wade was very helpful, answered all my questions promptly and was happy to share his own travel tips with me. Would certainly recommend booking with Flight Centre PMQ.
Fantastic experience: My wife and I were highly impressed by the service, advices, and quality of information received in the planning of our overseas trip in 2019. A very high degree of professionalism was displayed and we would thoroughly recommend Flight Centre in Horton St Port Macquarie. Our advisor, Tracey Barrance, has always been most attentive, thorough in her planning and follow up, and extremely courteous . We look forward to availing ourselves in the future of the services provided by Flight Centre Horton St Port Macquarie.
Fantastic experience: When my wife and myself travel we consult with Kristen Gough at Flight Centre Port Macquarie. Any “curly” destinations ,she accepts as a personal challenge, researches throughly and comes up with the best options. Would recommend any where, any time.
Fantastic experience: Recently we planed a trip to the USA for 6 people and Owen was extremely Helpfull, all of our flight and insurance was booked with no fuss, it took a few day to organize things with a few changes and he emailed back very quickly and was eerily pleasant to deal with. Thank you Owen...
Fantastic experience: Always get great service from Tracey
Fantastic experience: Simply the best. We'll be back definitely.
Fantastic experience: We found Kristin at Flight Centre Port Macquarie friendly, obliging and knowledgeable. Nothing was too much trouble and our travel plans were arranged in a professional and timely way. We have already recommended Kristin to family travelling overseas and their experience was the same as ours.
Fantastic experience: Have dealt with Flight Centre Port Macquarie a few times now and have always found my consultant, Tyler, to be attentive, efficient and overall travel savvy with my enquiries. Look forward to my next travel plans and have no hesitation in recommending Tyler and the staff for your travel needs and to get the best value available.
Fantastic experience: All staff are helpful and cheerful but Kristen Gough is absolutely fantastic and goes out of her way to ensure that each travel experience is memorable. She leaves nothing to chance and is so organised.
Fantastic experience: Bravo Flight Centre. You get an A+ in our book. Knowledgeable, responsive, friendly and experienced. Lynne and the team provide piece of mind when it comes to booking both domestic and international travel. Wouldn’t use anyone else!
Fantastic experience: Have been booking domestic and international holidays with Port Central Branch of Flight Centre for many years. The reason I keep going back is the excellent service, friendly staff and how everyone I have dealt with goes that extra mile to get the best package they can. Over the last few years Lynne has been amazing and so knowledgeable on every trip she has organised for me.
Fantastic experience: We have found Flight Centre at Port Central absolutely wonderful. We have only ever used Tracey Barrance & have found her exceptional. She has given us fantastic information on where to go, what to see, & how long we need to stay in certain places. This is information that we would not have known otherwise, especially on how long to book for in specific cities. Definately great service!
Positive experience: Kristin at Flight Centre Port Central is fantastic. We often travel independently or a combination of our choices and Flight Centre's and she goes the extra mile to make sure everything works together. Kristin appreciates feedback and is always open to our ideas. Would definitely recommend.
Fantastic experience: On all travel enquires the staff have been very helpful in obtaining competitive pricing and also been available when on annual leave with any of my questions and follow up with the information requested.
Fantastic experience: The agents at Flight Centre Port Macquarie are among the best in the world- not only do they give a personal professional and proactive service , they are unbelievably helpful and go the extra thousand miles themselves! Thank you Wade especially.
Fantastic experience: On several occasions the staff from Flight Centre Port Central have been instrumental in planning our international holidays to Europe. They have provided great advice and assisted with everything coming together for a wonderful trip! Would definitely use them again.
Fantastic experience: Great
Fantastic experience: Lots of fantastic holidays started in this office. Thanks Kristin Gough.
Fantastic experience: A very professional ,informative,and cooperative attitude by the pleasant staff. What
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