RAC Dianella

Positive experience: Walking in to me was a little confusing as I didn’t know where to sit or which person I should see. I guessed there spot I should be but was called up by a staff member from my spot. I told him my needs then he stated he didn’t handle that and sent me back to where I was seated?? Finally it was my turn and received some really great advice and friendly service from the staff member. I love using the RAC but maybe a little help on entry would be a great advantage.

Fantastic experience: Firstclass people.

Fantastic experience: Wonderful and friendly service from David, who assisted my age car client with her house insurance.

Fantastic experience: Hi, Good services and good work thanks

Fantastic experience: Very helpful staff

Positive experience: Busy but efficient

Fantastic experience: Map my place you outside but it is inside the complex. Very helpful and attentive staff

Fantastic experience: If the insurance is as good as the customer service, I can highly recommend this company. Very friendly and professional staf

Fantastic experience: After getting the worst service from Flight Centre and Hello World. We tried out booking our holiday booking through RAC Travel Dianella. We meet Julie the manager and she was just amazing. We had a great chat with Julie and described what we wanted with flights and train tickets for Paris and Amsterdam. Sure we could have done it all ourselves. But just wanted to do an easy booking for everything. Julie was just the best. Such amazing service from the very first meeting. Right up to obtaining our tickets for everything. Always so very helpful with any inquiry or change we had to the booking. One of the best travel services we have ever used. Julie! You are the BEST. 100 out of 10

Negative experience: Rang rac and all talk no answer doesn't anyone have good customer service I have money not a credit card that is why I don't get scammed

Positive experience: Nice place staff friendly and helpful easy to find in the Dianella shopping centre

Fantastic experience: Staff very friendly and helpful

Negative experience: We went to make a Claim regarding saggy ceilings and damaged fence on behalf of my Mothers house and immediately the Lovely lady who was dealing with gave me over the booklet to see what is covered under without contemplating and advised as that the fence needs to be looked after really??? both fences were destroyed ages ago by storm, never bothered my Father an wasn't interested in putting a claim since he's deceased my Mother took over the policy and wanted this to be rectified as a loyal rac member only to get shafted as usual ( nothing ever is covered by rac and this is the very reason i left them and never gone back even if i was offered free insurance cover for an year, as a building Manager and been in the building industry for many years this is pure classis ) every single time I'm dealing with neighbouring fence its rac that nothing covers for them and some have had been with them for nearly 38 years this is SHAME, its amazing how they accept all and every payment but when it comes to rectifying the issue they sent me email with their booklet what is covered, we now have a house fully insured with RAC and broken fences on either side supported with metal posts so they stand straight. I strongly recommend to anyone please shop around check and don't be fool to only find out when you have to make claim its not covered with RAC you are only a no. i have witnessed many cases on daily basis that RAC doesn't cover, my latest being we pulled a wall down on boundary and rest of fence dropped from site works costumer insurance covered everything ( wasn't RAC ) and in just over 10 days chq was in mail, next door costumer RAC told him there was a wall here before this section its not covered only from the end of wall to were it had dropped he got paid. THIS IS TRUE STORY AS A LONG STANDING COSTUMER WITH PREMIUMS PAID IN FULL EVERY SINGLE YEAR THIS IS THE OUTCOME AND ITS BASED ON HOW WE GOT TREATED AS A LOYAL COSTUMER OF RAC.

Fantastic experience: Great service and even better staff that are very helpful and cheerful!! Highly recommended

Fantastic experience: My Brother received great customer service

Negative experience: Shocking customer service. Should just close down.

Fantastic experience: Great friendly staff and service

Positive experience: Easy to get International Driving Permit here. Only 5 mins wait. Efficient Matthew works here

Fantastic experience: Friendly, professional service

Fantastic experience: Good

Fantastic experience: Very helpful staff.

Fantastic experience: Great service

Fantastic experience: Had a fantastic experience here. Went in to get an international drivers licence and the service by Tula was amazing! Highly recommend

Fantastic experience: Went in to RAC Travel Dianella to have a new International Drivers Licence made. The guy was very helpful, friendly and efficient and it was made within a few minutes at a very reasonable cost. Keep up the great service. Thank you.

Negative experience: Really bad experience 1.5hours on the phone first time. When finally got through I got through carrousel and they really didn't want to help me book a holiday 5hey could not be bothered to talk to me I pretty much got told to drive there and talk to some one.

Fantastic experience: Darren who came out fitted my battery checked my oil and coolant was absolutely brilliant professional and patient. Thank you my stress levels were so high! Fantastic service!

Fantastic experience: Nice & friendly ☺️

Fantastic experience: We needed to check on our Roadside Assistance and found the Dianella office the closest to us. We were served promptly and with very friendly service were able to sort out our membership

Fantastic experience: Excellent service

Positive experience: Very friendly staff

Fantastic experience: It's hard to rate this as the Dianella branch gets 5 stars, but RAC gets 1 star. Wanted to book a stay on their 3 for 2 nights deal, but after you delved down into all the terms and conditions, I found it just to be click bait. I'm extremely disappointed. The Dianella branch really tried to help us. Also the new travel assistant was very good at doing a quote for Travel Insurance for us.

Fantastic experience: Great service so friendly big thank you to David brilliant service

Fantastic experience: Mathew was very professional with all the help I received

Fantastic experience: Happy & satisfied with the service

Fantastic experience: I love the staff. Its become a happy spot even to just drop in. You can not do better than RAC Dianella.

Fantastic experience: Fast accurate and friendly service

Positive experience: Very happy with the service, people are always happy and helpful. Thanks RAC

Fantastic experience: My son reported a vehicle accident yesterday and the lady who assisted us was very nice and professional. Thank you

Negative experience: Went to get our international drivers licenses. Absolutely awful service with the woman serving us making an unrelated phone call whilst serving us and being stroppy as anything.

Positive experience: Very friendly and efficient staff.

Fantastic experience: Excellent service

Fantastic experience: Quick and easy process, friendly staff

Fantastic experience: Friendly, professional service, nice to talk face to face to a person and not the phone operator. From now on, all my insurance needs will be covered by RAC

Fantastic experience: Was seen immediately by a friendly staff member on entering the office to pay my car Insurance. Further to this, my wallet was misplaced/stolen in a shopping centre several months ago, and despite my drivers licence, the only way the Centre could reach me was to call RAC (card in wallet),& ask them to contact me to advise me to call & collect it. Thanks RAC

Positive experience: Helpful, attentive staff who are engaging and knowledgeable. Unfortunately there are not many of them, resulting in long waiting times for myself and other customers.

Fantastic experience: RAC and HBF are the best in WA we have a few cars home, contents and landlord insurance with RAC

Fantastic experience: Very nice and good customer service

Negative experience: Terrible customer service by the lady from the travel section. Rude and not helpful on getting a refund for insurance paid and a trip not taken.

Positive experience: Nothing beats personal attention

Fantastic experience: Friendly and helpful staff especially David . Helped me with inquiries in a friendly manner.

Fantastic experience: Good service

Positive experience: The loveley staff member was able to fix my issue and explain how to purchase on the online shop. thanks

Positive experience: The staff over there are very helpful , patient and friendly

Fantastic experience:

Fantastic experience: Very good service

Fantastic experience: went in for advice on home insurance. gentleman was very helpful and polite.

Fantastic experience: Very helpful and informative

Negative experience: I have been a member for all insurance, home, contents, car and road service for 43 years and most times satisfactory. Edit.. had to make a claim at beginning of 2022 and was treated like a criminal! Have cancelled my house and car insurance and cancelled my roadside assistance. Now with AAMI and very happy with my decision.. cheaper rates for the same cover !

Fantastic experience: Very fast to issue an International driver's licence.

Negative experience: I bought a new car yesterday afternoon, the model is Toyota HiAce Commuter GL. It is a 12-seat VAN. It is used by Child Care Centre to pick up and drop off children. It's past four o'clock when I left the New Town Toyota. I needed to buy insurance for the car and I was worried about the long waiting time on the phone because I had a lot of things to say, so I drove directly to this RAC service centre in Dianella. I gave all the files about the car purchase to a male staff. He was obviously a novice. Not only was there a long wait time, he made a phone call for help, then asked for help from the lady next to him, who said that they could not find the model of my car and could not give the car insurance. I was surprised, I said you could check your computer system as my business bought an identical car last year, and we have already bought the insurance for that car from your store. He then said that my car was VAN last year, and the current one is BUS, which is different. I said the car is the exact same model. He said the government license registration certificate said BUS. I said that was the verbal salutation of Toyota's staff, and you should use the salutation in your system. Then the lady named Kristie next to him calling out impatiently and rudely,”your vehicle is a Heavy Duty Bus, our RAC does not cover it”. I said that this vehicle is a 12-seat VAN for Childcare centre children, and it runs less than ten thousand kilometres per year, how can it be a heavy duty bus? There are so many this model van on the road, and ordinary car driver's license holders can drive it. How can it become a special vehicle that cannot be covered? Then Kristie shouted loudly “Are you are yelling at me? You go out”. I said I will call the RAC head office to complain about you, and she said she is not afraid and asked me to leave again. I was hurt and very angry. After leaving the RAC Dianella store, I called RAC call centre, it took about 20 minutes to successfully buy an insurance for the car! The model is of course in the RAC system, it is a very ordinary car. I had to write down the process. I hope the managers of RAC can improve the ability and quality of their employees and have an right attitude to serving customers.

Fantastic experience: Very helpful

Fantastic experience: Light on staff, otherwise good as expected.

Fantastic experience: Quick, friendly, efficient

Fantastic experience: This review is for a lovely lady called Tash, she is extremely helpful and gives you lots of information. Thank you so much again for your help Tash!

Fantastic experience: Very friendly and helpful staff. Very professional and knowledgeable staff too.

Fantastic experience: It was my first time to visit Rac in Dainella. Friendly staff and great service Satisfied

Fantastic experience: Absolutely love the team they are always helpful getting my cars on the road and helping me get my car insurance swapped

Fantastic experience: They good

Fantastic experience: Quick and easy. Front desk staff so switch on and great service.

Fantastic experience: Dianella Leandi and Natasha are marvellous

Fantastic experience: Friendly and knowledgeable staff,

Positive experience: Great service!

Fantastic experience: GREAT service. Most helpful.

Negative experience: The claim officer she is a Racism the one who hit my car sent me a claim number but because I told here I'm in leaves in 5 days she make the process very slowly one time she says he didn't make the application and then he but it on hold I called him he said (I submitted the application) so change my booking cost 400$ so they left me on choice I have to sale it in very cheap I lose they both win?

Fantastic experience: The RAC can help you with travel plans, maps, car, boat, caravan & house & contents insurance. Along with vehicle servicing & mobile break down call out officers for when you have a problem.

Fantastic experience: It was convenient for me to pay my bill and talk to nice lady.

Fantastic experience: Good and efficient staff.Gave me their full attention.

Fantastic experience: Service good!

Positive experience: Alittle wait but mum got things sorted.

Positive experience: Waiting for so long only to get told that the next available person wanted to get lunch.

Fantastic experience: Great fast service

Positive experience: Very busy. Sections separated.

Fantastic experience: Great customer service. A big 10 out of 10.

Fantastic experience: Very good and helpful... thanks.

Fantastic experience: Friendly staff

Fantastic experience: Very happy with the prompt and friendly service RAC provided for us today.

Fantastic experience: Good service.

Fantastic experience: Friendly helpful and clean

Fantastic experience: Great help when choosing Travel insurance in a friendly atmosphere.

Fantastic experience: Friendly and prompt service

Fantastic experience: Went there to get an IDP. Was quick, easy and painless.

Negative experience: Recently went to the Dianella Rac i cannot Express how disinterested (bordering on rude) the girl was who was supposed to be assisting me.i was a total inconvenience to her as i really did need some assistance in what i needed to do. Customer service not on her watchI for 1 will never return but i believe she would be happy with that

Positive experience: efficient staff and get our IDP in 5 minutes

Positive experience: Has now moved to Mirrabooka

Fantastic experience: Very friendly and fast service. Will always travel to visit this center

Negative experience: Very unhappy that my gift voucher was rejected at Rebel and I had to dismiss myself from the RAC Corporate box to go to the RAC Office to sort it out as it can't e done over the phone. When I arrived no one was able to assist anyway. Very poor service!

Positive experience: Great friendly service!!!

Fantastic experience: Helped beyond what was required. Thank you.

Fantastic experience: Promt and efficient

Fantastic experience: Good service