Flight Centre Bunbury

Negative experience: I rarely leave reviews, but my experiences with Kirsty at Flight Centre Eton have been consistently poor and genuinely stressful. We were meant to receive three quotes for a Bali trip, yet after waiting far too long, we were given just one option, an option that turned out to be horrible. The place she recommended had a run-down deck (I even got a splinter in my foot), terrible service, and a room nowhere near the standard promised. Because Kirsty took so long to get back to us, we were left with no time and felt forced to book whatever she sent as prices were rising. This wasn’t an isolated incident. A friend tried to book a trip to Germany and had the exact same issues. Multiple calls and emails went unanswered, and even after going into the store, Kirsty seemed completely uninterested. She said she would send a quote and then never did, it took three weeks and us having to follow up ourselves just to get any information. Since then she has missed phone appointments, failed to follow up, and given incorrect or incomplete information. It honestly feels like she doesn’t take her role seriously. What makes this worse is the contrast. Every time we’ve had to speak to other agents, they have been helpful, knowledgeable, and professional, showing just how far below standard Kirsty’s customer service is. At one point, I even asked to switch agents because my anxiety was building as my trip date came closer, but I was told I couldn’t. So I was left waiting again with no communication. Thankfully, Katelynn at Flight Centre Eaton stepped in and was absolutely wonderful. She reassured my friend and showed the level of care and professionalism we expected from the beginning. Based on my experience, I don’t feel confident that Kirsty should be managing clients, let alone a branch. I genuinely worry for future customers who may end up in the same situation. I hope this feedback leads to improvements, because the rest of the team has shown how great the service can be.

Negative experience: Phone numbers not valid

Fantastic experience: We met with Matthew at FC Eaton to plan a small ship cruise in Croatia, with an add on to do some island hopping in Greece. Sitting face to face is the best way to do this as we could pick the flights and accommodation and make any adjustments as we went. Matthew’s experience and suggestions were a godsend and we now have a fantastic plan. Can’t wait to get on the plane in 2026.

Fantastic experience: Brilliant service & great deals!

Fantastic experience: Extremely happy with service Kirsty provides Cheerful approachable and excellent at her job THANKYOU

Fantastic experience: A special thank you to Kirsty Dunkling at Eaton for stepping into the breach for her absent colleague enabling important travel information to be updated quickly & professionally and for providing a prompt, comprehensive & detailed response to a subsequent email request too. With grateful thanks & appreciation for great customer service.

Fantastic experience: Big thanks to Nikita. We spent a fabulous holiday. Nikita was professional and easy to communicate via email (which I preferred). Additionally the flight & resort arrangements were great. I thought booking separate is low risk than package. However she makes me trust to deal with flight centre. I am surely will use flight centre for next trip again. Thanks

Negative experience: Ive never come across such a rude and unhelpful staff member as I did today it was an awful experience so Much so that we just walked out in the end -thanks Nikita for the poor example of assisting people in need

Fantastic experience: Thanks Taylor, you have been a lovely person to contact and see and help. Never show that it is difficult, very understanding and you help to make the whole process easier! Megan and Family.

Fantastic experience: Kirsty from the Eaton store would be one of the most professional people we have ever had the pleasure to work with. She was able to give us great information for our trip to Vietnam and Cambodia. She has been a great source of information when we have had questions. I would highly recommend her for any travel information and bookings. No hard sell tactics just great helpful information. We will be going back there again for our next travel adventure

Fantastic experience: Thank you so Much to Sonya Kendrick for your patience and expertise in helping me plan a bucket list trip. You made the experience totally fuss free and nothing was too much trouble. This is why I always go back to flight centre Bunbury.

Fantastic experience: Absolutely wonderful service, especially Kristy who is always friendly and super helpful. Highly recommended.

Fantastic experience: Great service with the three PPP's Prompt, Patient & Polite. Thank you.

Negative experience: A total waste of time, I phoned I have emailed I have left messages they just do not give a royal flyingfaq

Fantastic experience: Easy and straightforward booking for my holiday with Matthew Shepherd from Flight Centre Bunbury WA. Comprehensive travel package it includes my destination, airline tickets, taxis, accommodation deal organised for my holiday pronto. All queries are answered quickly. Thanks for your organisation for my next . Maz

Fantastic experience: I had a great experience with these guys. Wilma was fantastic, very professional and clear and made booking a holiday really easy.

Fantastic experience: Angela at Flight Centre at Eaton Shopping Centre was excellent in helping us to find a cruise that suited us both and was extremely helpful, professional, and reliable throughout the booking process. Always cheerful and quick to respond to queries. Fabulous service! Thank you so much, Angela! We are very grateful!

Fantastic experience: Nikita Smit was most helpful with our forthcoming trip to Balii. Nothing was too much, most polite & efficient. She said to me she learnt from the best, totally true! Matt was the first person who helped us last year. I would definitely recommend Flight Centre in Eaton for any booking one may have thank you all so very much

Fantastic experience: I would like to express my heartfelt gratitude to Nikita at the Flight Centre in Eaton Fair for her outstanding service. She went above and beyond to assist me, ensuring that everything was clearly explained and easy to understand. Nikita’s dedication truly stood out she even took the time to help me after hours, searching for the best prices and making the entire process seamless. Her professionalism, kindness, and commitment are truly commendable. Thank you, Nikita, for your exceptional support. You are an absolute superstar and a tremendous asset to your company

Fantastic experience: Thanks Angela, for your assistance when our return flight was cancelled. We always use Flight Centre Travel because we know that we can rely on you to help us when Travel arrangements go wrong.

Negative experience: Flight centre is not helpful at all,not even wanting to acknowledge any mistakes just throwing it back on us, the people that need help and further more wanting to charge you more to change anything for there own mistakes They have no sympathy or care factor after they get their money

Negative experience: Flight centre as a company will not allow for human error even by their own staff members, ultimately holding the customer financially liable. Disappointed to say the least.

Negative experience: Friends used this flight centre, completely ruined 2 family holidays, from an error on their part and took zero responsibility.very unhappy. Will never be using again, would NOT recommend using

Fantastic experience: Nikita Smit @ Bunbury - is an absolute delight! She understood our needs, is quick to respond, knowledgeable and professional. I highly recommend popping into Flight Centre Eaton Shopping Centre for your next trip. Thanks Nikita - I know we are in good hands, and we can't wait to get to the Philippines in 2025!!!

Negative experience: We had trip booked to Japan and had pick up airport to hotel booked by flight centre .Pick up done but they booked taxi to wrong hotel and we had to find right hotel and rebook another taxi 2 hours later we got to right hotel and 64 dollars out of pocket.never trust flight centre again.

Fantastic experience: Kirsty was very helpful . Seats & Meals were pre booked without being asked, Which was excellent.

Fantastic experience: Kirsty is fantastic, very easy to deal with and very knowledgeable.just back from a fantastic holiday organised by Kirsty. 10/10 service.

Fantastic experience: Once again a hassle free 5star experience using Flight Centre Eaton. Many thanks to Kirsty for the great service.

Fantastic experience: We were very happy when booking our flights to South Africa and Mauritius with Matt. He explained our travel options very patiently and we are very pleased with the outcome. He was also able to recommend suitable accommodation in Mauritius from his own experience.

Fantastic experience: Just had wonderful service from Mathew today at the Flight Centre on a Cruise from Brisbane Nev Fitz

Fantastic experience: Excellent experience at Eaton Flight centre with the help of Kirsty Dunkling, she was very informative and gave us a great deal.

Fantastic experience: Would recommend anyone travelling to go see Matthew at Eaton Flight Centre. Amazing service, very patient and obliging. Nothing was too much trouble. Communication excellent.

Fantastic experience: We have had the good fortune of having Kirsty book our flights to Japan 3 times. She is very professional in her dealings with us and any questions we have had as been answered quickly. She is friendly and very efficient. I would definitely recommend consulting Kirsty on any travel plans.

Negative experience: Booked a holiday with Matthew, very unimpressed. The few issues were when we emailed questions he wouldn't answer then, so we had to repeatedly ask the same questions, this resulted in us booking later than planned and the price had gone up. Also he had no knowledge about the airline. Example we booked extra luggage for my toddler so we could bring the porta cot. But they are free to fly so we spent money on baggage when didn't need to. Also we booked oversized luggage, but wasn't told that the total weight of oversized baggage was included in the baggage weight so we had to pay for extra baggage at the airport.

Fantastic experience: Kirsty is a pleasure to plan a holiday with. Looking forward to planning many more adventures with herand Flight Centre Bunbury

Fantastic experience: Kirsty has been very help full an I will rebook another with her when we can find the time and place to travel to Thank You

Fantastic experience: Great service thx Taylor We needed to travel asap with a family member not well and the service we received was excellent thx so much

Fantastic experience: Kirsty at Flight Center Eaton is an absolute legend. She has booked multiple trips for me over the years and every time she has been great. Very friendly and professional service. Can't recommend her enough!

Fantastic experience: Extremely helpful, friendly and very knowledgeable, thankyou so much kirsty Dunkling

Fantastic experience: Kirsty was very quick to respond to my changing requests and thus very efficient and helpful. Thanks very much!

Fantastic experience: I just want to say Thi was my first time using the flight centre. Been in Australia since 2017 never used it. I always booked myself tickets and hotels and everything around the world but my US trip was hectic and difficult for me to work around. Though just give them a go and all of my good luck I got Matthew Shepherd as my booking agent. He guided me through the whole process and got my ticket done in 2 hours. It was just awesome. I would love to use Matthew again in future for my bookings. To be honest, I called them again for my second booking but unfortunately, Matt was on holiday and I didn’t feel like booking my ticket with anyone else so I got my whole trip re-scheduled just wanted to go with Matthew again, so he is that too. Well done, Matt. He is a great asset to Flight Centre Bunbury.

Negative experience: Most disappointed at the lack of knowledge and assistance shown by two of the ladies at flight centre to accommodate my disability and to understand the planning needed before travelling. We could not confirm that the accommodation could cater for my needs and was told that rooms couldn't be finalized, only requested. They were unwilling to call the Hotel to ensure our stay was successful and didn't comprehend the difficulties I face when a bathroom is too small, or there are steps involved or my care staff are unable to be in the same room to assist me 24/7. Also, I was told they had booked a two-bedroom accessible apartment but when looking at my confirmation before flying, it said we had booked two separate rooms. The information about our flight was incorrect, there was no inflight service and they had business class, when we were told there was none available, also they said we couldn't choose our seats due to my disability and consequently we were split up on the plane and the flight assistant said we should have booked the seats beforehand. Batik Air were incompetent when dealing with a disabled person in a wheelchair and couldn't provide safe passage on or off the plane and I would not fly with them again and our holiday was ruined and we felt like we were treated like second class citizens. I would also not use Flight Centre again.

Negative experience: Overall, I strongly advise against booking through Flight Centre CIS Team, based on my horrendous experience, particularly with Kirsty. This experience has led me to vow never to book through Flight Centre again or recommend it to anyone I know. Initially, when my friend and I were booking flights for a trip to the Netherlands, we were promised assistance and student discounts via email. Despite my prompt reply to Kirsty's email requesting a phone call to discuss our trip and insurance, I received no response. Subsequent attempts to schedule a call were met with evasion or excuses from Kirsty. When we finally spoke, her lack of interest and unhelpfulness were glaring. Her delayed and inadequate email only added to our stress, resulting in increased flight costs and significant anxiety. Flight Centre's failure to deliver on their promises and Kirsty's incompetence have left me deeply disappointed. Simple solutions, such as better delegation and honest communication about workload, could have prevented this ordeal. In conclusion, I'd rather face the perils of sea travel than deal with Flight Centre or Kirsty again. Matthew, who also failed to follow through on promises, shares responsibility for this debacle. It's incumbent upon Flight Centre to ensure their staff fulfill their duties and provide adequate customer service. To sum up, I would rather build a raft out of sea turtles and my own hair and and risk getting eaten by various sea creatures to travel to the Netherlands than EVER deal with flight centre or KIRSTY ever again. I think a shark would be more gracious and helpful than she ever was and at least would pay attention to me. Further, i have also not mentioned Matthew above, but he also should be held accountable (don't promise me that she is going to call me in an hour *twice* if she never does). It is also seemingly your responsibility to ensure that she has done her job or at least could have followed up with us to ask us whether we had received any information.

Negative experience: Online Booking Experience: Not good at all. Was dealing with Kirsty as part of an Overseas Study Program, she notoriously failed to respond to calls or emails, and even missed phone call appointments. The ONE email with information she did provide, which she only provided me with after I had called the Branch multiple times that day and been told she'll call me back, was not helpful as it was only one flight option (which I obviously cannot compare to anything), and I honestly think she searched it up whilst on the phone with me rather than the week before (when she said she would send the details through). After further discussions of my travel plans, she once again promised to send information but never did. I ended up dealing with the Melbourne Branch (who are not the specific team for the study abroad program) to actually sort my flights (thank you Melbourne). Furthermore, Matthew was reasonably nice, but I think it would be best in future not to continuously say "I'll make sure she calls you in about an hour" when she never calls me, it's just more false promises that are exhausting. Please just be honest when you can't assist someone so they don't waste time and find proper help somewhere else.

Fantastic experience: Would love to thank Matthew he has been amazing over the last couple of years or so . Always gone above an beyond expectations. Always there to help with everything thank you Matthew

Fantastic experience: Would highly recommend Matthew at flight centre Eaton . Very good at his job organised and very patient thanks Matthew

Fantastic experience: Thanks Kristy for your great work / organisation.

Fantastic experience: A huge shout out to Matthew for assisting with our latest holiday. In the past, I had been presented with some challenges from travel agents, but Matthew turned my opinion around. He was very prompt and focused. He made our interactions and experience enjoyable and positive. I would highly recommend Matthew to anyone looking for a travel agent. Thank you, Matthew, for assisting and sorting our travels out so quickly.

Fantastic experience: Kristy helped me book my flights, she was extremely helpful and helped me get flights that were perfect for what I needed. She was also pretty prompt with her responses allowing the whole experience to be feel easy, not overwhelming and timely.

Fantastic experience: Kirsty was very helpful & efficient with booking my flights. Thanks Kirsty

Fantastic experience: We couldn't be more thankful for the service that Flight Centre Eaton gave us on the two different occasions regarding the same holiday. The main reason for five stars was due to the persistence and skill of the team. Particularly the female that help us on a Saturday morning due to missing our flight. I have learnt a couple of valuable lessons for our next trip, and I may use their skills again. Thankyou from the bottom of our hearts.

Fantastic experience: Flight Centre Bunbury have been really helpful, Matt is a lovely guy and awesome to deal with nothing is too much trouble. Would highly recommend.

Fantastic experience: Flight Center helped with bookings for our Apprentices Flight to QLD. All my questions were answered clearly, and all my requests were adhered too in a timely, friendly and efficient manner.

Positive experience: Matt did a good job for me and my husband, listening to what our plans were and doing it to the T. He is a busy man and had a couple of days off mid week that extended the negotiations a bit but that was our fault to for not making a decision quickly. At all times he was courteous and accommodating.

Fantastic experience: I have had the pleasure of booking my holiday with Matthew at Flight Centre Bunbury. Matthew has exceeded all expectations. He took the time to listen to my needs, he asked questions about what myself and family enjoy to come up with the perfect trip. If I wasn't sure on something Matthew would offer an alternative or have information to put me at ease. Even though I don't live in the area I will always use Matthew and the team. There professionalism, friendly advice and customer service speak volumes. Thank you.

Fantastic experience: Our experience booking our holiday with Katelynn at Flight Centre Eaton Fair was very pleasing.Nothing was to much trouble and Katelynn gave us many options and searched for the best deals.Extremely helpful and pleasant and would definitely recommend Katelynn.Thankyou.

Fantastic experience: We deal with Kirsty she is always professional, friendly and very helpful ,nothing is to much

Fantastic experience: Great experience and excellent customer service and support

Fantastic experience: Angela was very professional and friendly and we did it all over the phone so no need to go into the shop. Easy easy.

Fantastic experience: I was lucky enough to have Kirsty as my travel agent. I appreciated her prompt responses to my emails and she made the flight booking processes so much easier.

Fantastic experience: "✈️✨ Just had an incredible experience with @FlightCentre Bunbury! Their expertise and attention to detail made my travel planning a breeze. The staff In particular Kirsty D where friendly, knowledgeable, and went above and beyond to find me the best deal and option for my trip. From flights to accommodations, they took care of everything, saving me time and hassle. If I had booked myself I wouldn't have had assistance when a computer system glitch arose. Thankfully the staff and Kirsty had it rectified with in 30 minutes from another country. Thank you again. Highly recommend them for hassle-free travel! #FlightCentre #TravelExperts #TravelMadeEasy"

Fantastic experience: Had the pleasure of dealing with Kirsty at Eaton Fair she did an amazing job helped me with our hotel choice when I was undecided! Will definitely go back to Flight Centre and Kirsty

Positive experience: Called up and got help I needed, Sonya Kendrick helped me through my specific needs and found me just what I needed, no time spared, very happy!

Fantastic experience: Great service and follow up by Kirsty. Helped book our holiday while also listening to what we wanted and giving feedback for all options available.

Fantastic experience: Kirsty Dunkling is simply amazing. 1st class service and attention to detail. Makes all our trips all the more memorable and enjoyable. No hiccups. Thanks.

Fantastic experience: I have had the pleasure of Sonya, at Flight Centre Bunbury who has been looking after me. What a lovely helpful friendly person Sonya was, as I got excellent service, from England, for my cruise, with my schoolmate in Bunbury, Australia. I am 77yrs old and terrible on Laptop, so a lot of time is needed to deal with me, successfully. 5 star,s and thank you so much Sonya, for being so kind to me.

Fantastic experience: Angela is a constant gem when it comes to our travel needs. She is knowledgeable and prepared to go the extra mile. Won’t travel without her.

Fantastic experience: Couldn't fault the service they where great a happy bunch of ladies

Fantastic experience: Angela looked after or booking found her efficient and very helpful.

Fantastic experience: Very good,very friendly and professional. That's why I always come back to this place

Fantastic experience: I have used Flight Centre Eaton Fair for a couple of overseas trips in 2022. Qira and Kirsty looked after me every step of the way and I was very pleased with the services provided. I had peace of mind knowing that the girls were only a call or email away.

Negative experience: I made an appointment to get a quote for my holiday ...was in there for an hour I got absolutely no where i could have done it myself at home ....I was told il call u with prices ect ...I messaged & tried calling asking what's happening... 2.5 weeks later, still no call back !!! just a message here & there !!! I called the flight centre in Tasmania... they couldn't do enough for me flight all booked within 48 hours Dont waste your time here !!!

Negative experience: Christmas travel disaster 3 days out from Christmas on a Friday during normal business hours and Bunbury are no where to be found - At least via the phone. 3 hours of solid calling from 9am to 12pm on the actual land line number and no response, let’s not go there with the 1300 numbers. Could possibly be the worst customer experience ever. Stay away. Flight Centre take your money and then fail to deliver. Over $5k spent on a trip to the US now blown because Bunbury can’t pick up the phone. No we don’t want to speak to the Philippines. Book online and save your self money. At least if you blow your booking online and fail to get advice you can only blame yourself.

Negative experience: Honestly kind of a waste of a service. Can just google any info they tell you (which is what they do right in front of you anyway) and wouldn’t recommend the captains package as you pay for extras like “24hr assistance” that can’t help you anyway. Would recommend booking with the airline direct and doing your own research on travel insurance ect

Negative experience: Please update your Google locations as you are no longer located in Bunbury Forum.

Fantastic experience: Very helpful and professional

Negative experience: A call at 6.00pm to explain Busselton flight centre inability to get the job done, all in all flight centre is a dismal failure. Try calling them to book a flight and you will know exactly what I am saying, after one minute on hold the message will tell you that it is much easier to book you flight on line and then it hangs up on the call. Call flight centre and be prepared for disaster as we found out, after many hours of waiting for confirmation nothing returned and the result was that we missed our desired flight. Go with Flight Centre at you peril.

Fantastic experience: Had a very good experience with Qira in East Bunbury office She was extremely helpful and made easily .herself available

Fantastic experience: Flight Centre , or more important , consultant Qira Napoli is outstanding. Qira has for many years now continued to deliver outstanding service to myself and my family. Nothing is a problem and I have even contacted her from overseas and she is immediate in her response. I can not speak highly enough of Qira and her application to the job at hand is a credit to her.

Negative experience: Have been great in the past, but in the post-COVID chaos they are now missing small but crucial details, in our case wrongly telling us that we would get an infant bassinet on the day when in reality you need to pay a premium up front for these seats, and telling us they couldn't get hold of the airline when we could get through ourselves directly without hassle. As a result of this we need to fly with a 6month old on our laps for 30+ hours in total, which is madness. Would not recommend. Also, one of the 5-star reviews on this page is from a staff member.

Negative experience: I don’t normally review but I have to with this outfit. Absolutely no reply / communication after 1 phone call and 3 emails 2 weeks ago simply regarding extra baggage cost. Not even a “sorry we are very busy”. This is a terrible mob to deal with, find someone else or use this lazy outfit at your peril.

Negative experience: One of the worst businesses I have ever dealt with. I decided to shop local against how I normally purchased flights online. Was a complete let down and for 2 flights I will now be paying an extra $1000 simply because the agent I was dealing with either completely ignored me or when she did respond told me she would get back to me. From Friday to when she finally got back to me late Wednesday afternoon the prices went up twice, her excuse was do fluctuate out of her control. Well that is Simply not good enough, if she had called on Friday I would have booked online. Awful experience,

Positive experience: Great staff,especially Kyrsty

Fantastic experience: Qira has booked mine and my family's travel a few times now and she is just wonderful. So efficient and obliging and really looked for the best deals for us even though it wasn't an expensive trip. Very good communication and followup. I would reccomend her without hesitation

Fantastic experience: Angela was incredibly helpful during my journey to Canada, she found me a good deal on my flights and baggage, and was helpful enough to email me info about covid tests. I really appreciated her help

Fantastic experience: Great service,can't fault them

Fantastic experience: They are all so helpful and friendly ☺️

Fantastic experience: My experience was so ALSUM thanks to Ashlee Rob Very professional I can not give a number Excellent is all I can say

Fantastic experience: We have dealt with Michelle Durant for sometime now. She is so knowledgeable friendly and efficient. I will not be trusting any of my future travel to anyone else. Flight Centre Bunbury you are lucky to have her.

Positive experience: Great service and knowledge of area we are goung to

Fantastic experience: Michelle was informative and professional

Fantastic experience: Wonderful staff only to happy to assist in any way would not go any where else.

Fantastic experience: Great as always you take the hassel and stress away as you take care of the arrangements such as flights, cruise and car hire. We just have to enjoy our holiday with no worries. Thanks.

Negative experience: Dealt with David, a dark sider and everything was good until we arrived at the hotel. We paid extra for 3 seperate beds, and were given one, and offered a rollaway for $42. It was “not specified in the notes” that we wanted 3 seperate beds, although we made it very clear. When calling flight centre to resolve this issue, we spoke to “Zeb” who refused to help us and also refused to pass us on to a manager. Shocking service.

Fantastic experience: Interesting

Fantastic experience: We have had great pleasure dealing with Michelle over the last couple of years. She is so friendly, approachable and professional. Nothing is too much trouble and we have total confidence that she will always have our best interests in mind. We have no hesitation in recommending Michelle and look forward to any future trips we plan with her.

Fantastic experience: Michelle Durant has organized all our travel over the past 4 years, we have always found Michelle to be extremely professional in her approach to us. Nothing is too much trouble. We always recommend Michelle & Flight Centre to anyone we know or speak to who is planning to travel.

Fantastic experience: We have been with Michelle several years, and she has been obliging and most helpful in all our travels. Nothing is ever too much trouble. We have no hesitation in recommending her to our friends.

Fantastic experience: Have booked trips through Michelle many times now. She goes over and above the call of duty to ensure everything runs smoothly. Our enquiries are always answered promptly and efficiently. Thanks to Michelle and the Flight Centre team we would not use any other booking group.

Fantastic experience: So friendly and helpful booking my holiday!