Flight Centre

Fantastic experience: Renee was great helping to plan our trip. Highly recommended.

Negative experience: Not very impressed with the service shown by the team leader who is never interested in following up with things like checking to see if transfers were available for our cruise, or returning phone calls, saying it went to voicemail but no voicemail was left. We have booked through another agent who left us in the hands of the team leader. If this is how you treat your customers who book and pay thousands of for 2 months of holiday flights and cruises I’m not so sure about any return business the first agent was always able to be contacted or returned calls emailed.

Negative experience: Well... Where do I begin we booked a Egypt, Iceland and Dubai trip with Flight Centre Knox. PAID IN FULL Our agent left and our case was given to someone else 3 weeks upon leaving we hadn't heard a word from anyone at the team so I decided to come in and touch base. a day after that meeting we find out our Egypt tour had been CANCELLED MONTHS AGO. We were assured the issues had been solved and a "private" "romantic" experience had been organised for us.... Here is where the problems begin 1. No one told us Egypt required VISA 2. The agent on site had no idea on our situation and required payment of $350 AUD EACH 3. were were told the "Felucca" overnight boat ride would be a "bad idea", "cold" and "boring To remedy this situation we were asked to pay an EXTRA 280 USD each.... 4. Our tour guide had NO IDEA how long we were staying on our tour and wasnt event instructed to take care of us for the remaining 3 nights at the end 5. Our previous booked had something on every day... this NEW "private" tour had NOTHING BOOKED FOR 3 FULL DAYS 6. Our original tour we were supposed to go our to the Red sea which we were told "wasn't possible" ..... however the other couple on the tour who booked through ON the Go and not Flight Centre WERE DOING IT ANYWAY While these issues were happening we didn't get s response from flight centre FOR A WEEK! with being over 1k - 2k out of pocket because of Flight Centres "Attempt" at rectifying their own stuff up. I then spent over 2 weeks talking to flight centre Knox and flight centres complaints department.... They then depicted that any money spent during our tour was our own choice (regardless of the obvious Stuff Up by the store and On the Go) They then offered out of "good faith" a $300 flight centre gift card in "good faith" I have never been so disappointed and FRUSTRATED at a company for their complete lack of care towards a customer. $300 GIFT CARD for almost a 2k stuff up is a slap in the face. Don't travel with flight centre. Just don't. Call the tour companies directly and they will take care of you directly. We travelled half way across the world for Flight Centre to drop us like we didn't exist.

Fantastic experience: I have just booked a holiday with flight Centre. Shelly was amazing and very helpful. Easy to deal with and great price on our family package. Thanks very much

Fantastic experience: Excellent service very professional

Fantastic experience: I had the pleasure of working with Monika to plan my first-ever Euro trip, and she truly exceeded my expectations! From start to finish, Monika made the entire process so much easier and stress-free especially for someone like me who had no clue where to even begin with booking such a big trip. She took the time to explain everything in detail, maintained constant communication, and was always a joy to talk to. Monika’s level of care and attention to detail really stood out. Whenever there was an update on my bookings, she kept me in the loop right away. She also worked seamlessly with my spreadsheet itinerary (yes, I'm an Excel enthusiast!) and helped me better understand the exact dates, times, and locations. Her dedication and personalised approach completely turned around my anxiety about booking this trip. Thanks to Monika, I went from feeling overwhelmed to excitedly counting down the days until my adventure. I will definitely continue booking all my future trips with her, and if you’re considering any travel plans, I can’t recommend Monika enough. She’ll create an incredible experience for you, just as she did for me!

Fantastic experience: Went into Knox Flight Centre today and was served by Dani! She was incredible. Such a friendly, warm individual who listened to what I needed and accommodated accordingly. Very happy with the service I received.

Fantastic experience: Shae was so very caring and patient when helping my elderly parents book their emergency flight. She took the time to clearly present all information so that they could understand and process it, regardless of the impatient people behind us who were waiting to be next that were huffing and glaring. Her professionalism was excellent, her care and dedication genuine and we would definitely recommend coming here again.

Negative experience: Terrible service when you want change or cancel tickets. I been accident with my leg so I can’t driving and I couldn’t go to holiday with my plan so I need to cancel and change another date for my ticket butI rang for flight center and they told me need to drive to store for change the ticket . What they thinking???

Fantastic experience: Dani Moretti from Flight Centre has been very helpful in finalising itinerary to Italy & Switzerland. Even though the discounts were not applied by Trafalgar initially, she contacted after the weekend the reservation team and as per new sale we got the discounts. Process of payment was smooth. Thanks Dani. Appreciate your help & support.

Fantastic experience: Knox

Fantastic experience: always have had great ,friendly and very professional service and this time no exception, cant wait get the rest of travels sorted with them , Shae, Kimberley and Kelly have all been excellent as i am sure that the rest of the staff would be - very happy with the service i received wilhelmina knorr

Fantastic experience: prompt and clear help much appreciated

Fantastic experience: Shelley was fantastic, very helpful and efficient.

Fantastic experience: I booked a flight to Thailand with Qantas as jetstar is unreliable but ended up using jetstar on the return trip so requested more legroom which I paid extra for but the return flight was changed (unreliable jetstar) and I ended up in a standard seat with no legroom. Also requested gluten free meals but received gluten meals each way which I couldn't eat and was told that they didn't have that info. I went hungry for 8½ hours. Besides all that the booking process was pleasant. Wont fly with jetstar again.

Positive experience: Hi, I would like to provide feedback regarding my experience booking a trip to Brisbane and Port Douglas sometime in June this year with Kimberly. She was efficient in providing information whether it's face to face or through the email. However, there were a few issues which had marred our holidays. At the point of booking , I had reminded her several times that we had to have twin beds. At both the Brisbane hotel(Oak Festival) and The Regal at Port Douglas, we were told no such instruction was given. This resulted in delays as the hotels had to look for staff to reconfigure the beds. At the Regal, the housekeeping staff were not available the day of arrival and we had to endure a mostly sleepless night for the first night. Next, the trip to Port Douglas by coach transfer was only booked for me but not my travelling companion. This resulted in the whole bus waiting for us as we had to confirm the facts and purchase another ticket. When I called Kimberly to check, her explanation was that somehow her computer wasn't updated with the new info(that there were two pax instead of one). We were also really anxious as the bus could have been full and my travelling mate would not be able to make it to Port Douglas that night! Thank you for your time.

Fantastic experience: Shae did a great job - A high standard of customer support that I found personal and supporting.I will be back for sure.

Fantastic experience: We got fantastic service from Tiff who organised our flights to the UK with just the right amount of time stopping in KL to see the sights.

Fantastic experience: Super helpful and efficient! Had us sorted in no time.

Fantastic experience: I have planned & booked many trips with various travel agents and I must say that Flight Centre Knox are excellent to deal with. Their staff Danni Moretti (at Knox) is one of the best agents I have had the pleasure to interact with. Danni is knowledgeable, reliable, prompt and easy to deal with. I thank you very much for all your work and dedication to make my trips memorable. I have and will recommend Flight Centre Knox to anyone travelling anywhere. They are second to none, I must say...

Fantastic experience: Always helpful and very informative, Excellent service.

Fantastic experience: Great experience with Kimberley at the Flight Centre. She organised our trip quickly and efficiently and, when Rex Airlines went into receivership and our flights were cancelled she arranged alternative flights for us and sent through the details before we'd even had a chance to ask! Top professional service.

Fantastic experience: I really appreciated the interest and attention given to me from making initial vague enquiry to booking a family holiday. The prompt and informative responses by Shelley were really helpful. Will definitely be a repeat customer.

Fantastic experience: Fantastic service from Flight Centre and a big shout out to Dani Moretti for all her help with a messy cancellation.

Fantastic experience: Fabulous service by Dani would highly recommend

Fantastic experience: Prompt and very friendly and efficient thank you Dani

Fantastic experience: Dani is very experience and sorted.

Fantastic experience: We have been fortunate to have "Tiff" planning, designing and delivering the European trip of a lifetime for our daughter. Sharing the benefits of her own personal experience and making considered personal recommendations makes Tiff more like a tour guide than a travel agent. Highly recommend having Tiff design your perfect holiday

Fantastic experience: Dani was very helpful and she was friendly and professional. I am happy with the service received. Thank you

Fantastic experience: Great staff!

Fantastic experience: Excellent, efficient service.

Fantastic experience: Within an hour of walking in, thanks to Kimberley my tickets to Mexico plus internal flights were booked and insurance cover arranged. They have arrived in my inbox and I'm ready to go. Excellent service!

Fantastic experience: My wife and I had an amazing experience with Chris at Flight Centre Knox. The planning of our next trip was virtually through email and phone as we were quite busy with work, kids, life, etc. Chris is an extremely good listener and attentive whilst very prompt and courteous with his considered and thoughtful communication. As such, with his guidance we made the timely bookings and ensured we locked in the best prices - which we did, as the next day the airfares increased by about 35%. I will definitely be making my next trip booking with Chris and will also recommend his services to our family and friends. Thanks Chris - we’re coming back to see you soon for your help and guidance on the next trip.

Fantastic experience: Dani was so helpful and kind and I will be coming back to her to book more trips!

Fantastic experience: Dani was super lovely, very knowledgeable and provided a really genuine interaction which helped us out a huge deal! Really happy ☺️

Fantastic experience: In my experience Dani always takes the time and effort to make sure everything to do with our holiday has been covered. She is quick and efficient

Fantastic experience: We have been working with Kellie Clarke for many years. Our charity volunteers all plan their trips to Cambodia with Kellie and many of us use her to plan our holidays as well. Absolutely cannot recommend Kellie more highly - she goes above and beyond for us and we are very grateful! Thanks Kellie!

Fantastic experience: I went in to the Wantirna store without an appointment. Kimberley was able to see me. All my proposed flight dates were able to be accommodated. I wanted to do a side trip which Kimberley found the exact one I wanted. Thanks for you professional help, it made my visit so much easier

Fantastic experience: Great service. Dani was extremely helpful, efficient and knowledgeable. Excellent feedback and follow-up. Thanks.

Fantastic experience: Kimberly was always helpful and always was always quick to respond to my questions.

Fantastic experience: Steph was amazing in helping me book my overseas trip. She had a lot of hints and tips that I found very helpful, and a genuine interest in helping me have the best possible vacation. Highly recommended.

Fantastic experience: They have helped us really well with all our bookings especially flights

Fantastic experience: Really great service. Nothing too much trouble. Kim is very professional. Appreciate the attention to detail.

Fantastic experience: Excellent service, Dani was extremely helpful, as was all the staff.

Fantastic experience: Dani has been very prompt and helpful

Negative experience: DO NOT BUY VOUCHERS AS GIFTS FOR ANYONE My parents purchased me and my new wife a voucher of $1000 as a wedding day gift. We went to buy tickets to go to Perth but they almost doubled the cost of the price. We ended up using it to hire a car after just paying for our tickets to fly and we played $2000 for a hire care with Avis plus $30 a day for 2 baby seats. I could have hired the car for $1000. This is disgusting and should be illegal if it isn't already ESSENTIALLY MY MOTHER AND FATHER JUST HANDED 1K TO FLIGHT CENTRE FOR MY WEDDING. I am furious. SUCH A FOUL ACT.

Fantastic experience: Very prompt helpful service

Fantastic experience: Dani at Flight Centre Knox is always very helpful with all our travel needs. ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: My mum and i dealt with Kimberley Bruce at Flight Centre Knox. Kimberley was so amazing to deal has great customer service so very helpful and always replies to emails promptly. I would highly recommend Kimberley if you were planning a holiday with Flight Centre. I will definitely have her look after my future holidays . Totally amazing Kimberley Bruce!

Fantastic experience: Dani has assisted myself and my partner on our first holiday and things could not have gone smoother. Any questions or queries were answered very thoroughly by Dani and she made sure we got the best out of our budget. I highly recommend going to see Dani to get the best holiday possible.

Fantastic experience: Kimberley was helpful and friendly and we couldn't be happier with her customer service.

Fantastic experience: Always great service from Shelley at Knox Flight Centre.

Fantastic experience: Great service at Flight Centre, Knox City! Very friendly and efficient! Thank you!!

Fantastic experience: We recently booked a cruise with the Flight Centre Knox for a party of seven people. Dani Moretti was very helpful and efficient organising the cruise for us and helping with the paperwork.

Fantastic experience: Excellent customer service!! Dani was very helpful & professional booking our holidays. Would highly recommend to family & friends.

Fantastic experience: Super helpful and friendly and found us the best deal!

Fantastic experience: Professional and very helpful

Fantastic experience: Flight Centre Knox City were extremely helpful and knowledgeable for both my local and international travel. I would definitely recommend Flight Centre Knox City to family and friends. In particular, Dani was attentive to our needs which made us feel at ease.

Negative experience: Worst place to go into as of they don't need any business. Planning on a one week trip to South Korea in November and went there to check what packages they got? Just to get told by the girl sitting, it's too close to plan and they don't have any deals and told to go online. Just assuming why do you even have a shop there. Might as well shut it and run online.

Fantastic experience: I had a fantastic trip! All the staff at flight centre knox were great but Tiff put my trip together, she was so helpful she went above and beyond as usual. Thank you for helping me plan my trip, l had lots of great experiences that l will never forget

Fantastic experience: Outstanding customer service where they go above and beyond for you. I highly recommend Kimberley Bruce who has now booked two family holidays for me and they have been amazing. Just give her the dates and location and she takes care of the rest. She will keep looking for you until you are happy and satisfied. Thanks Kimberley for all your help. Can't wait to come back to you for the next family holiday booking. ⭐⭐⭐⭐⭐

Fantastic experience: Such great service and really lovely people

Fantastic experience: Great service as always provided

Fantastic experience: Great help

Fantastic experience: Once again although a small detail but important to me the organisation came through with a solution. Thank you Shelley D

Fantastic experience: Dear Renee, Just letting you know we have made it onto the cruise after all this time of planning to go away for the last 2 and a half years that we finally have made it haha. I'm so grateful for all your efforts and support. I'm definitely really pleased and will be booking future plans and travels with you as you're the best there is! I highly recommend you to others, especially for first time travellers that you have been incredibly patient and helpful through all the circumstances we have gone through with covid and then my divorce that you have been absolutely amazing to book/plan with. I wish you all the best Renee, I really have appreciated everything you have planned and organised for me. Sincerely Lili-Lunar.

Fantastic experience: I have gone into a few flight centres but when I went to Knox and missed the closing time, 2 lovely staff spoke to me for 5 min out of their personal time outside the store. I called and made and appt with Kim who was one of the lovely staff, she was kind and listened to what I needed from this holiday. I sent Kim a lengthy email about some questions that I forgot to ask at the appt time- she thanked me for my email and answered every question. I have not been overseas for 5 yrs and she made me feel comfortable and knew what I wanted from this family holiday. Thank you Kim!

Positive experience: Really happy with all of the itinerary.

Fantastic experience: Dani was fantastic very professional and was happy to help us with all questions and her Turn around time was fantastic would highly recommend

Fantastic experience: Booked a US trip. One hotel state side messed up our rooms. Steph was quick to resolve from the other side of the world. It was much appreciated

Positive experience: Quite happy with the service and price. Can't wait for our holiday now.

Positive experience: Very good nice people got everything done for my trips to Sunshine coast and my New Zealand

Negative experience: Does anyone there ever answer the phone? I just want to make an appointment. Why is it so difficult?

Fantastic experience: Very helpful assistance.

Negative experience: From the first time I stepped into this establishment I felt uncomfortable. You stand there for ages waiting for someone to say we can't help you, you have to make an appointment. There were no customers in at all and 6 staff and I said I've never been overseas and was confused and would appreciate some direction. I was told no you need to make an appointment to even talk to us for 5 minutes, so I make an appointment. I turned up for my appointment and the place had its doors closed and they were closed 35 minutes earlier, so I didn't want to come back. They were all very rude.

Negative experience: Phoned to make an appointment to discuss travel plans. After holding forever was told sorry we are very busy. Go into a store to make an appointment and clunk they hung up maybe : thank you for the opportunity leave your details and we’ll return your call would be better customer service. Won’t be doing any business with flight centre with this attitude

Negative experience: Tried calling two days in a row, both times I was on hold for ages until the message said no-one was available and please come into the shop to make an appointment. I went to another local agent.

Fantastic experience: Normally I don't use a travel agent but I decided to give it a go this time. I would like to thank Gillian Moon for always so helpful and even go the distance by giving me suggestions on what to do as we will be having layovers. I'm not sure why there're people who complained but it's expected that the consultants will be busy when the borders were opening up. You just have to be patient and book your time at the store. I have seen Gillian twice and both times her colleagues were very friendly and helpful while Gillian was busy with the customer. Will definitely use them for my future trips.

Negative experience: Very disappointed in your services. No online way to book an appointment. Rang multiple times and couldn’t get through to anyone. Pretty much only way to book an appointment is to come in to their store which is only open during normal working hours making it impossible for someone working full time to get in. Also shouldn’t have to go in to make an appointment. Also, no help with booking me with another store since they are were full. Also wondering why gift vouchers can not be used online and you have to go in store to use them

Fantastic experience: Fantastic beat

Negative experience: No answering the phone no opening the door although you need an app to book so you can talk with them I still don't know how you will be able to book this app. Anyway I called chadstone flight center they answered straight away and I have my app with them today.

Negative experience: The lady we dealt with was very good the first visit. Next time she put into our schedule a cancelled flight. Which later on, sent automated advices re gate changes to a flight not being taken. Two emails continually came to one participant and none to the other! The final flight that superceded the cancelled flight, had no attendant messages at all. This incurred a trip to the airport the day prior, to assure us it was booked. Quite annoying. We won't be using Flight Centre again.

Positive experience: No drop ins, couldn't work out where the door was. Need to make an appointment to see anyone. Someone came to the "door" and helped us as her next appointment wasn't due yet. Not sure I would go back, no longer welcoming, having the door shut would turn people off.

Fantastic experience: Great place to book a getaway

Negative experience: Went in for a quick enquiry and they refused to even help me. They said they were booked out but there were 3 consultants sitting there chatting away with eachother and not doing any work.

Fantastic experience: We have been coming here for many years. Chloe and the team have always done a fantastic job finding us the best deals,and offering very helpful advice especially in places we haven't travelled before...

Positive experience: Brilliant! Shelley looked after my brother in law and ensured he had the flight he wanted for his travels end of the month. She listened carefully and asked him necessary but not confusing questions. Thank you!

Negative experience: Worst service ever.

Fantastic experience: Very helpful. Was all done over the phone

Fantastic experience: Kellie, Stephanie and Shelley have all been fantastic. They're super helpful, and take all the stress out of travelling. I have been so glad to have had Kellie's help through the chaos of 2021.

Negative experience: Didn't no go to knox flight center

Fantastic experience: Wonderful well spoken

Positive experience: They were helpful in booking my flight but terrible at after sale service. I had issues with my boarding pass being sent to their email and it wasn't forwarded to me in time for me to use it. Even though they close at 5.30pm according to the flight centre website and Westfield knox's website, I was left on hold every time I called from 5-5.30 until I ended up having to leave a message because they were 'out of hours'. Their in person service is wonderful. But other than that I was rather let down.

Fantastic experience: Could not wish for better service.

Fantastic experience: Staff were friendly and helpful when I rang. Communication was clear and straight forward. Tickets and the points redemption were all taken care of smoothly on the phone, even though it had been many months since they had done a similar transaction.

Fantastic experience: Definately The place to for Holiday booking and advice

Fantastic experience: Chloe has been my travel agent for 10 yrs now She always goes above and beyond to meet my expectations. Very happy with the service provided Highly recommend her

Fantastic experience: My wife and I been going to Flight center at Knox city and Jay Matthews always a delight and very professional in organising our trips. He is very meticulous to make sure that we have a great itineraries according to our preferences. Jay is always reliable and prompt in answering our queries either via phone or email. We booked our grand european tour in 2018 and our South American tour in September 2019. Both trips were amazing and spectacular. Thanks to the top effort of Flight Centre Knox especially to Jay Matthews. We’ll definitely book our next holiday through Flight Centre with the Assistance of Jay.

Fantastic experience: Tyler Wright you’re the best! We had the best trip to US and Korea. Thank you for creating a travel package for us which was fuss free. You have been so prompt in replying to all our questions and facilitating our last minute requests. We are looking forward to another holiday knowing that you will be around to assist us. Thank you so much!

Fantastic experience: Jay and Chloe have helped me book a few trips now, but most recently my upcoming trip to Japan. They have listened to exactly what I want, and with their knowledge of Japan (having both been there several times), I know I’m going to see everything I have on my list. This will be my fourth holiday booked through Flight Centre Knox and I cannot recommend Jay and Chloe highly enough!