Cruise Guru

Fantastic experience: Kee was very informative and efficient. She was also pleasant to deal with. Happy with the service so far.

Fantastic experience: Booked 3 cruises with them and they offer some of the best deals around. Great to deal with and easy to book.

Fantastic experience: Easy booking process and the cheapest price I could find for the cruise we booked on.

Fantastic experience: THE GURU WEBSITE IS VERY EASY TO USE. THE PRICES ARE A LOT BETTER THAN OTHER WEBSITES. I WILL USE CRUISE GURU AGAIN IN THE FUTURE.

Fantastic experience: Look no further if you want the very best deals when it comes to cruising. Agents go out of their way to make the process of booking totally hassle free and level of cummication is excellent.

Fantastic experience: Have used 2 times to book cruises both times fantastic service and information .Only place I will go to book cruises now.

Fantastic experience: I was able to speak to someone straight away and wasn't kept on hold for ages. I spoke with Tessi a couple of times asking the typical first time cruiser questions. Tessi is very polite, courteous, patient and professional. I definitely recommend cruise gurus for booking. Because if you get stuck with something they answer your call quickly and talk you through it and the best bit they are located in Australia.

Fantastic experience: Kee from Cruise Guru assisted me with my booking with plenty of ease and simplicity. She was very attentive to our needs for our booking and would highly recommend her valuable and knowledgeable services

Fantastic experience: Very pleasant helpful travel Guru who arranged our cruise Freemantle to Brisbane Will certainly use Cruise Guru in the future

Fantastic experience: Fabulous customer service, informative and able to address all queries in both a friendly and professional manner

Fantastic experience: Very very happy with the experience, calmness and kindness of Louise in helping us (both 76 yr olds) to negotiate all the questions and details to put our cruise in place. Thank you

Fantastic experience: Excellent customer service by Jacqui on multiple occasions.

Negative experience: Bought cruise on Black Friday sales and found same deal, cabin area on the cruise lines site and another companies site for $800 to $1000 cheaper. And less deposit and a month longer to finalise. When I questioned you asked for evidence which I provided. By the time you responded the deal was gone so feeling very ripped off. Celebrity offered 75% off for 2nd passenger you only gave 50%. Would be happy with an appropriate amount of perks but nothing. Unlikely to be back again.

Fantastic experience: Choosing to book our cruise through Cruise Guru was the best decision. It was a speedy and simple transaction. Now all we need to do is pack for tge cruise.

Negative experience: Go through the cruise company or another agent. This company terrible to deal with. Deposits are non refundable but they are through the cruise line. They won't make changes with out cancellation ie taking your deposit do yourself a favor take your business elsewhere

Fantastic experience: Easy to navigate website, cheaper than cruise line price with more room credit and able to choose cabin. Highly recommend.

Fantastic experience: Always have booked with Cruise Guru. Best price and no hassles. I recommend them.

Fantastic experience: I have booked my last two cruises through Cruise Guru and have been really happy, i have a world cruise booked for 2026 and Pacific Circle Cruise booked for 2027. Kylie Fenton has been fantastic

Fantastic experience: It was very easy to book our cruise thankyou

Negative experience: Subject: Urgent Request for Refund Due to Health Issues on Celebrity Edge Cruise Dear Manager, We are writing to you regarding our recent experience on the Celebrity Edge Cruise to the Great Barrier, dated 22/10/2024. Upon our return home, I have been diagnosed with a throat infection, which my doctor confirmed is likely due to inhaling soot from the ship’s engines while we were on the sun loungers. Additionally, my wife suffered from nausea and dizziness during our time on board, detracting significantly from what was supposed to be an enjoyable experience. The Captain has been informed of our concerns; however, we feel it is important to formally request a full refund due to the serious health issues we encountered. Considering the circumstances, we believe this is a reasonable resolution. I also have a video documenting the soot situation, which I can provide upon request. We appreciate your attention to this matter and look forward to your prompt response. Thank you for your understanding, and we eagerly await your reply. Healthy regards, Mario Libro and Margaret Rose

Fantastic experience: The best booking agent to book your cruise. Very helpful.

Fantastic experience: Fast, Easy, well priced and good communication. All you need in booking for yourself online.

Fantastic experience: I have used Cruise Guru for a few of our cruises, I would say it is easy to book and pay, with then, rather than direct with R/C as it it is best to go through a agent, such as Cruise Guru.

Fantastic experience: Excellent service even after booking online, staff were so helpful and great to work with on my Cruise :) A+++ Service

Fantastic experience: I booked online after a conversation with a Guru staff member and the process was easy and efficient. I subsequently had a further discusssion with another very helpful staff member who afforded me significant time and effort in answering and explaining a number of issues in relation to the class of cruise booking I had chosen. This was altogether a very positive experience.

Negative experience: I booked a cruise using the Cruise Guru website but the payment did not go through. I received an email asking me to call to resolve the issue. Because I had a coupon code but forgot to use it, when I called, I asked to cancel my reservation so I could make a new one. A lady answered my call and she insisted on helping me resolve the issue. Two hours later, she called back and told me that she had made a new booking for me. She said the new booking was the same as what I requested and she added the coupon code. When I logged onto the cruise website, I found that the reservation was very different from what I had booked. For example, I booked a dinner time of 6pm and she booked us for 8:30; the price was higher than what I had booked, and other things… I called back. She said that things were beyond her control and I needed to ask when I boarded the ship… Not impressed with the service. What I should have done was wait until my booking lapsed (not paid) and booked it again myself. In that case, she will miss the commission??

Fantastic experience: The service we received for our latest cruise booking was consistent with several past bookings with Cruise Guru, in that, we experienced prompt friendly attention and clear communication.

Fantastic experience: I always find the best deals here. Customer service was great too. When I made an error with my booking, they were able sort it out quickly.

Fantastic experience: Office closed on weekends so booked online with no problems. With the options available I was able to choose a suitable cabin.

Fantastic experience: I made a simple error in the booking details, it was fixed straight away, with no charge. Awesom

Fantastic experience: As usual very pleased with promptness,courtesy and price,Many Thanks R & W N

Fantastic experience: I used Cruise Guru products and online services in the past and future booking. Very happy and no disappointment. However, I felt I don't have face to face or telephone human interaction as much for update or follow or keep me in the loop about cruise trip except email communication due to everying is online services. Felt a bit funny and strange sometimes. Don't you think. Feel good and even better if I hear C/S voice for support and help to call and say hi. Just before starting the journey.

Fantastic experience: 2nd cruise I've booked with them...too easy! Prices are also excellent, thank you

Negative experience: I have not been able to get on to your site for 2 weeks...every link is broken!

Fantastic experience: I have had some difficulties but since having Louise Austin to work with it has been smooth sailing. She is polite and a delight to deal with.

Fantastic experience: The Staff are Fantastic, especially Kee. Every time I call, no matter who answers the phone, the service is the best. Everyone is extremely helpful. Wally Boomer

Fantastic experience: Exceptional service and best value. Saved $1000 by checking this site before buying directly from the cruise lines website

Positive experience: Was able to book OK but when I contacted Cruise Guru with a question, the Cruise Guru rep seemed a little distracted and curt. I was promised a call back the help with my query but so far, she hasn't bothered to call back. Flight Centre, Clean Cruising and Imagine Holidays have tended to be more on the ball, flexible and friendlier to deal with.

Fantastic experience: These guys have performed very well. The initial booking was easy with no hassles. BUT the big difference is the service received after the initial booking. They have been really responsive and helpful which is better than dealing with the cruise lines directly. We've not yet gone on the cruise, but so far so good. Well done Cruise Guru

Fantastic experience: Booked on the phone and spoke to a human. They helped and gave good advise on all aspects we requested to know about. They made the experience of booking and sailing etc. trouble free and easy. They explained everything. Thank you Guru for your great help

Fantastic experience: 5 STAR CUSTOMER SERVICE - I cannot thank Tessi enough for her incredible service in sorting out my booking. CG is a great Aussie company with amazing staff who go above & beyond!

Fantastic experience: Excellent service and recommendations by Louise when booking a cruise recently. Couldn’t have asked for better service.

Fantastic experience: Booking a cruise was made easy by the Cruise Guru consultant. She listened to what we needed and acted accordingly

Positive experience: Our first ever cruise! Total cruise virgins & anxious at the time of booking. The booking procedure for us was fairly easy as we did it 'online' & managed to muddle through most of the info available although not everything was apparent. Therefore, following making our booking & investing a large sum of money, we were hoping that a "Guru" team member would reach out to us with confirmation & answers to any questions we had at the time, nope, nothing! After a couple of days went by we decided to call the "Gurus" ourselves. We waited for over 30 minutes (listening to bad music) when finally we were connected with a young lady that was obviously working from home (lots of background noise) she was helpful to a degree yet didn't instill a lot of confidence in us as she had to look up answers to our questions herself! We have since utilised YouTube for reviews & information pertaining to the cruise line & cruise ship. Lots more info & advise to be gathered via that media stream it seems. Will now have to wait & see how it all works out in a month's time & if we will ever cruise again.

Positive experience: If the website was faster…. It’s incredibly slow and that’s an understatement I would give 5 stars. Cheap and heaps on offer… just make the site faster.

Fantastic experience: Easy to book and great communication with an Australian agent. Super competitive prices as well!

Fantastic experience: Great Australian company to book with. I had a booking question and was delighted to have my call answered by an efficient local Australian. She answered the query, offered even more help, and the booking went in smoothly. Then - every bit of documentation just flowed. Including a payment schedule if I wanted it. Amazing. Great experience, keep it up.

Fantastic experience: 1st time user and very impressed. Got back to me quickly and saved me money. This will be 31st cruise. Plenty more I hope. Thanks

Fantastic experience: We have booked with Cruise Guru three times, they are excellent.

Fantastic experience: I called Cruise Guru to get help with making my booking. The lady who answered was extremely helpful, friendly, courteous, knowledgeable, and attentive! Excellent customer service! I am so happy and grateful that I called instead of trying to finish my online booking. She answered my questions and made a note for me. I highly recommend based on my phone interaction. Thank you

Fantastic experience: I would recommend Cruise Guru because when I have dealt with them especially Louise it was a pleasure. The negotiating the booking and after service were smooth and easy.

Fantastic experience: Great people to deal with expert advice easy booking process

Fantastic experience: This was our first booking with Cruise Guru and I was pleased with the communication we had with the staff they were friendly and very helpful and went above and beyond to get us onto the cruise we wanted.

Fantastic experience: Great service, very quick. Gave me a great deal as well. A better deal than going directly to the Cruise Line. Nice to talk to a person :-)

Negative experience: Appalling customer service! Didn't answer my original email, I had to call twice to get an update on my query, both times I was told I was going to receive a call back by end of business, this never happened. When I finally received a response by email (two weeks later and after the cruise company deadline) the agent "Lisa" gave me an answer to a question I never asked! She obviously didn't bother reading my original query! I responded to her irrelevant email but never heard back. They are quick to take your money but provide no service back. They are very unprofessional, don't use them! Answer to cruise guru response: You have been in touch to acknowledge my complaint but nothing else! Never heard from them again! They are an absolute disgrace!!!

Fantastic experience: Lee was great. She was very knowledgeable and patient. She gave us detailed information of the cruise which helped us to choose the cruise we want to go on.

Positive experience: Good website with a better range of cabin and deck options than the actual cruise provider. I haven't had to deal with a real person over the phone yet, so I'll reserve my fifth star until then! :)

Fantastic experience: We booked a last minute cruise online and everything went smoothly. Price was better than the official cruise website displayed. The only small confusion was when we had paid in full at time of booking but the lengthy instructions later emailed to us referred to the need for a final payment.

Fantastic experience: Cruise Guru operator found us a cruise for my disabled wife that we were not able to otherwise see. The operator was great in making the arrangements as smooth as possible and providing advice on the arrangements and how it will progress.

Positive experience: Lots of offers and good cruise deals from Cruise Guru. Extra value usually provided and essential

Negative experience: Not at all impressed by this company. I previously booked a cruise thru them when they offered a good price and only $50 deposit. I did need some assistance when the cruiseline cancelled 3 ports after full payment but unlike other TA's I'd previously used, they offered little assistance. Unfortunately I decided to use them again when I saw they had a good price for another cruise I was interested in. Within days of paying a deposit, which actually ended up about $300 more than other TA's were asking, the cruise dropped by over $1000 for 2 passengers. I know that TA's will often match the new pricing but not Cruise Guru, I was told I would need to cancel and rebook, losing the $600+ deposit. I decide that is exactly what I'd do but the rebooking was with Just Cruises, as not only was their price for the same category cheaper, but they also asked for a much lower deposit and the final payment was sometime after Cruise Gurus date for final payment. I came out a little over $300 ahead, which isn't much, and Cruise Guru got to keep their well over inflated deposit amount but that's the last money they will ever get from me.

Fantastic experience: Excellent Customer Service and follow up. Very friendly and accommodating staff.

Positive experience: It was a pleasant experience dealing with Katrina Ufi who was most efficient in handling my enquiry.

Fantastic experience: I have been using this agent for a comprehensive time, and observed this agent service well. All agents implement sales always nice and warm, the crucial gist was how they handled after sales. My feelings upon CruiseGuru good and responsive and effective. Therefore I rated them 5 stars. I wish they could keep it up.

Fantastic experience: The booking process for my cruise went very smoothly. I actually spoke to an Aussie as part of the process!!! Price was better than I could get in England. (I'm taking a cruise departing from Southampton) Highly recommend Cruise Guru. This is my first cruise............

Negative experience: I booked a cruise and was quote a price, when the invoice come through the price was more then the quote and I was told sorry my manager made a mistake and I have sent email an absolutely no response , never again Crusie GURU

Fantastic experience: just booked with cruise Guru, it’s was a simple process and would book with them again

Fantastic experience: Kee was extremely helpful with my booking. She went above and beyond to make sure our booking was correct and accurate and fit for our needs. Thank you!

Fantastic experience: Helen went above and beyond! The quality of customer service I received through her emails and telephone support was outstanding.

Fantastic experience: All 3 consultants we dealt with at CG were excellent. Helpful, efficient and prompt.

Fantastic experience: So far, so good.! Booked a cruise for Christmas 2025 and got a fantastic deal, my usual cruise agent was nowhere near. Also had a couple of issues on the data input which were sorted immediately. So far, very impressed.

Fantastic experience: Kee from cruise guru booked our next cruise at a price lower than the cruise line could provide. Kee clearly has a vast knowledge of cruises and she expertly answered all my tricky questions and provided all the documentation we needed. I will definitely be booking through Kee and cruise guru again.

Fantastic experience: Once I explored site booking was pretty straight forward Had to call staff for a question They were friendly and helpful

Fantastic experience: Great price , site easily navigated, had to ring re a couple of questions, staff were super friendly and helpful, highly recommended

Fantastic experience: I have never been on a cruise before and was really worried about picking the wrong one or being overcharged. I found using Cruise Guru website to be really easy and gave me lots of options to look at.

Fantastic experience: Very helpful service. Booking our cruises was a breeze. Knowledge of cruiseline excellent.

Fantastic experience: Booked for the 13-day NZ cruise for us. I can't wait and look forward to an incredible experience on this cruise. I long to see the NZ fiords and N & S islands of this increadible country. On a cruise it's possible to see all this within the 2 weeks and enjoy relaxing time in between. It's definitely better than sitting in the car for long hours. I hope the food is good, because it's a highlight on vacation to experience local delights. I'll keep you posted..............

Negative experience: The payment process is really confusing. I had to pay upfront via credit card for my booking, only for them to say 12hrs later that I could pay via PayID to not pay a credit card surcharge, which the surcharge amount was not shown to me at the checkout process. Was really confused as to why they asked for payment again, when they had already pre-authorised the transaction. Website was nice though and competitive pricing, but the pricing may had matched the vendor if the surcharge was there!

Fantastic experience: We have been using Cruise Guru for over 7 years. Their pricing is always competitive and provides easy access to details of the cruise and room. The team is responsive and I’ve never had an issue engaging them.

Negative experience: We required 10 rooms for a large family holiday. For those of us requiring 1 room only, the process was very easy. For those requiring multiple rooms for their family, the process was so difficult that they ended up going through a travel agent. It was almost impossible.

Positive experience: I liked how the cruises are set out so they are easy to get details and compare pricing etc. Booking was relatively easy as well. The reason I have not given 5 stars is because it wasn’t until I got my booking confirmation days later that it said I had NOT agreed to a complimentary upgrade. Where even was that question??? Now I have no idea on how to go about changing that. This was my first time booking with Cruise Guru and only did because their price was a bit better than Cunard’s own website. But now maybe I have not got an opportunity for a complimentary upgrade, so I’m not sure if I have done the right thing now

Fantastic experience: I have now booked 3 cruises with Cruise Guru and have completed one. Booking and payment were both smooth and they have the best deals i have found so far.

Fantastic experience: I am not a person to compliment anyone but, the service I received I received from Cruise Guru was exceptional when booking, particularly a young lady Charmaine, I was in a mess from a previous booking I made, the original fault was completely of my making, Charmaine was a real gem gave me as much help she could ,,,and much more. All turned out better than I anticipated. Thank you Charmaine, Thank you Cruise Guru Alan Robinson

Positive experience: It's a good site that makes it ease to find and book a cruise. The booking process was smooth and predictable. The only blemish is the payment. When paying by creditcard you are informed that ten days prior to the cruise you will be given the option to change your payment to direct debit (to avoid creditcard fees), however when I check my credit card statement the money has already been taken out. Normally you would expext for the moneys to be locked-up in the "authorization" state until the date when you perform the direct dabit and then the charge reversed.

Fantastic experience: Kylie was extremely professional, helpful and nice and made the process of booking a cruise a very pleasant experience.

Fantastic experience: Helen was very polite and provided excellent customer service. We have always found dealing with Cruise Guru a pleasant experience and will not hesitate to book with them again.

Fantastic experience: Cruise Guru are wonderful to deal with. A few changes were needed for my booking & it was taken care of straight away with no issues. Highly recommended & trusted company, not to mention the best deals on the market.

Positive experience: Consultant was very helpful setting up our requests. But am still waiting on response to questions we asked. 1 on the cunard sailing can we disembark in Zeebrugge Belgium? 2. Quote Cost of airfare to Tokyo 2 days before sailing from Yokohama. 3 quote cost for rivers cruise Amsterdam to Bucharest? So a reply would be welcome especially for number 1

Fantastic experience: First time dealing with this company. Offered a great deal with good customer service follow up. Would reccommend them

Positive experience: Guru agent has not returned my calls or email since 7th March. Booked cruise Sydney-Sydney leaving 4th of June.

Fantastic experience: I have used Cruise Guru a few times and I have ALWAYS found them to be wonderful and great help. I recommend them to anyone requiring travel needs in every way.

Fantastic experience: A great comparative website with efficient and logical info layers as well as easy secure booking with follow-up confirmations. Glad I booked with them.

Positive experience: Completed booking including paying deposit which was quite easy. Received booking confirmation which included fees for paying balance by credit card which wasn't the case for the deposit; disappointing. Now getting many emails. Will see how it goes as time passes.

Fantastic experience: A very simple and fruitful experience. Cruise Guru made the process of choosing and booking a suitable cruise (there are so many to choose from) so much easier and understandable. Thanks.

Fantastic experience: Excellent experience. Sophie, our travel agent, went out of her way to work things out for us. Overall prompt and efficient service and was really pleased with everything Cruise Guru did. Fantastic company and I'll be back.

Fantastic experience: Great customer service, quick to fix any problems. Lots of fantastic deals, takes the hassle out of holidaying

Positive experience: Good service and prices. Kylie was very helpful. My one complaint was that I did not hear back from anyone when I requested call backs, or have emails answered or questions answered via online submission. Possibly due busy, but I always had to make a call. Haven't experienced my cruise yet, but hopefully all will go well.

Fantastic experience: Customer service was exceptional. Noora was very polite and extremely informative, and booked my holiday with ease

Fantastic experience: Web site is very easy to search and to book. No problems so far. Looking forward to my trip.

Fantastic experience: Have booked a cruise to Hawaii at an unbelievable price on Celebrity Cruises. Customer service has been excellent. Would recommend Cruise Guru