 
                            Flight Centre
 
                                            Information about Flight Centre
Opening hours
- sunday: 10h-15h
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-17h
As part of Australia's largest travel agency, Flight Centre Eastland is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information.
Our comment from TraTraTravel about Flight Centre:
Flight Centre is dedicated to providing exceptional travel planning services with a strong emphasis on customer satisfaction. Clients consistently commend the company for its knowledgeable and friendly staff who go the extra mile to ensure a seamless travel experience. Here are some highlights from customer feedback:
- Exceptional Service: Many clients have applauded the staff, including Rhiannon, Kelly, and Brad, for their professionalism, efficiency, and ability to handle complex itineraries. Rhiannon was noted for her thoroughness and attentiveness to details, making bookings easy and stress-free.
- Helpful and Accommodating: Several customers experienced great support when planning trips, with staff like Demi and Samantha receiving accolades for their patience and willingness to explore various options to ensure customer satisfaction.
- Fantastic Expertise: The team's in-depth knowledge of travel destinations and options has earned them a loyal customer base, with many describing the consultants as trustworthy and capable of delivering customized travel solutions.
However, there have been a few minor concerns about the invoicing system and a recent experience regarding customer service delays. Nevertheless, the overall consensus is that Flight Centre remains a reliable partner for travel, with a commitment to delivering top-notch service. Regardless of these issues, customers repeat their loyalty and recommendation to the agency for future travel plans.
Flight Centre: Reviews
Fantastic experience: Demi was wonderfully patient and diligent in finding us the most affordable and applicable route for our trip. She checked info that she wasn't sure about and provided answers to our insurance queries
We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Nina
Fantastic experience: Rang and visited Flight Centre at Easland Ringwood. Samantha recommended a Cathay Pacific Business Class flight to Tokyo Japan and return via Okinawa at a far better price than I had been able to identify elsewhere. Had great service from Cathay Pacific due to some medical mobility issues. Great service all round.
Thanks for your glowing review, Mal! We love to see how the team used their expertise and recommendations to take great care of your travels!
Fantastic experience: I've been using Laura as my travel agent for some years and have always had the most positive and professional service from her. Her knowledge and experience make booking and travelling worry free. Her interest in me as a client is really important as it helps with working out my needs, especially as a single traveler.
Fantastic experience: Samantha at Eastland's Flight Centre is fantastic - super quick to answer our queries, make changes and made sure nothing was too much trouble. Extremely professional, friendly and knowledgeable. Samantha looked after us in planning for our trip and made it all so easy. Her colleague Rhiannon was equally fantastic in helping us make last-minute changes. 10/10
We love to see this wonderful review, and how they've taken such great care of your last-minute booking! Thanks so much for sharing, D G
Fantastic experience: Rhiannon was fantastic. She's professional,knowledgeable and very patient. Made booking our holiday so easy. Found savings and worked out several options for us which not only saved us money, they maximise our trip time. Only negative is the Flight Center invoicing system. It would be great to have an invoice summary rather than the individual tour or item cost and then pages later the total. It would also be nice to be able to see the discounts and savings itemised. Highly recommend using Rhiannon when you are traveling. Michael
Hi Michael, thanks so much for sharing this fantastic review for Rhiannon! We love to hear how her professional and knowledgeable manner made your booking process easy and enjoyable
Fantastic experience: Samantha was absolutely amazing. She cleared up any queries and offered alternatives when required. She matched any online prices and provided further discounts when available She actually listened to what we wanted and delivered exactly what we asked for within hours
Hi Hema, thank you so much for your amazing review! We love to hear how their helpful and knowledgeable manner made your experience trouble-free and prompt
Fantastic experience: Laura was amazing with helping my friend and I book our Europe flights. Really efficient and great service. Thanks so much!
Hi Stefanie, thank you so much for your great review! We love to hear how they helped answer all your questions in an efficient and professional manner
Fantastic experience: Fee Oakley (Flight Centre Ringwood) is always cheerful and ready to help.
Thanks so much for your 5-star review Charlie
Fantastic experience: A caring professionals with whom I've been dealing with for my travel plans for 8-10yrs. Nothing is too much trouble, stress free! Thanks Kelly & Fee
Hi Murray, thanks so much for your wonderful review and your continual loyalty! We love hearing this amazing feedback
Fantastic experience: Rhiannon promptly identified and booked the best value flights for our needs. Answered all our questions patiently and gave good advice on what else we might need. Very efficient and friendly service.
Hi Andrew, thank you so much for your amazing review for Rhiannon! We love to hear how she helped answer all your questions in an efficient and prompt manner
Fantastic experience: Rhiannon at Eastland is a gem. She has advised and suggested when needed, and is patient when I have needed to consider options. She responds to emails in a timely manner. The process has been a pleasure.
We love to see this great review for Rhiannon, and how her suggestions made your booking quick and easy! Thanks so much for sharing, Steven :)
Fantastic experience: Any time I have had to deal Samantha I have found her very helpful and nothing appears to be problem with her . John S
We love to see this great review for Samantha, and how she made each booking problem-free and easy! Thanks so much for sharing, John
Fantastic experience: fantastic service have been 24 years with flight centre
Thank you so much Anna for sharing this fantastic review with us and your continual loyalty!
Fantastic experience: Brad goes above and beyond to help with booking flights and if there's any problems, they get sorted straight away. I highly recommend Brad to organise your next trip.
We love to see this amazing review for Brad, and how he went above and beyond for your booking! Thanks so much for your booking Andres
Fantastic experience: Fiona was fantastic figuring out half our payments from Australia and half from N.Z. The itinerary looks fantastic! highly recommend.
We love to see this amazing review for Fiona, and how she provided you with a quick and high quality service! Thanks so much for sharing, Lee
Fantastic experience: Brad Williams has always provided fantastic service for us. Listens to our needs and helps us to make informed decisions
Hi Elizabeth, thank you for leaving such an amazing review about Brad! We really appreciate it.
Fantastic experience: Brad was so friendly, knowledgeable and efficient. Our Fiji holiday was perfect! Everything was as expected and ran smoothly. I’m looking forward to Brad helping us plan our next adventure!
Hi Karen, thanks so much for sharing this wonderful review for Brad! We love to hear how his friendly and knowledgeable manner made your booking perfect and smooth
Fantastic experience: Brad is an exceptional deliverer of outstanding client service. He is a professional in his field with extensive knowledge of travel destinations, and most importantly is able to quickly connect to the client's interests, and provide recommendations that match those interests and wishes. I recommend Brad to anyone seeking a memorable travel experience.
Hi Ian, thanks so much for sharing this exceptional review for Brad! We love to hear how his professional and knowledgeable manner made your booking process easy and memorable
Fantastic experience: Just had another great experience with Nathan. We and our friends have dealt with Nathan on numerous occasions and he has always been patient and friendly. He also gave us a good suggestion that has saved us money and helped ensure our overseas trip is enjoyable.
We love to see this awesome review for Nathan, and how he used his expertise and suggestions to take such great care of your travels! Thanks for sharing, Geoff :)
Fantastic experience: Rhiannon (Flight Centre Eastland) put together a fantastic holiday to WA for my husband and I. She was super organised and very professional. Great listener and everything was effortless. Thanks Rhiannon!
We love to see this fantastic review for Rhiannon, and how she was professional throughout your booking Thanks so much for sharing, S
Fantastic experience: Fantastic service , Brad was so patient and very very helpful. Thanks again Brad for all your help.
We love to see this fantastic review for Brad, and how he was patient and helpful throughout your booking! Thanks so much for sharing, Jenny
Fantastic experience: Great advice and service. Our travel consultant Fee is professional, friendly, and very responsive in a timely manner to any queries.
Thanks so much for your 5-star review Lyn!
Fantastic experience: Sam is incredibly knowledgeable and went above and beyond to cater for my travel needs. She made the process so easy and has made me feel confident with my trips that I’ll be supported. She is such a great asset to the Ringwood team and I plan to use her for all my future trips.
We love to see this incredible review for Sam, and how she was knowledgeable throughout your booking! Thanks so much for sharing, Sarah
Fantastic experience: Rhiannon from Flight Centre has been fantastic in arranging our flights for our Europe trip in 2025. Can definitely recommend the Ringwood office for effortlessly arranging flights and any travel assistance you need.
Thanks so much for this fantastic feedback, we love to see how Rhiannon has taken such great care of your trip to make everything effortless!
Fantastic experience: Efficient, pleasant service
Thank you so much for your great review Wayne :)
Fantastic experience: Great service as always
Thanks so much Gavan for sharing this great review with us!
Fantastic experience: We walked in off the street and Rhiannon was very pleasant and totally helpful. she didn't rush us and listened to us and did her absolute best to get the best deals
We love to see this great review for Rhiannon, and how she helped make this so pleasant and easy for you! Thanks so much for sharing, Jayne :)
Fantastic experience: Laura was amazing! So helpful and speedy with all her responses, definitely will be using Laura to book our future travels!
We love to see this amazing shout out for Laura, and how she provided you with a helpful and quick service! Thanks for sharing Beatrice
Fantastic experience: Claire Blomeley is my favourite. Very friendly and patient. I would always recommend to friends.
Thanks so much for sharing this great review for Claire! We love to hear this feedback
Negative experience: Highly not recommende buy voucher from here, we were froce to book at the store with extra 200 aud each person for the same flight and service as online booking. Very upsetting. Feel scam
Hi Lala, we're sorry to see you are not happy with your experience. We do ensure it is made clear for customers both online when purchasing vouchers, and when a customer receives a gift card, that these are to be used in store (or via phone) with our team. Pricing is based on live availability, and our in store team will have access to a range of different systems, just as our online team do - and in some rare cases, these do not always match up. We will be sure to manage your feedback internally with our teams, and thank you for your review.
Fantastic experience: Sandra is an excellent travel agent. She was very helpful & experienced
We love seeing this excellent feedback for Sandra, and how was helpful and knowledgeable throughout your booking! Thanks for sharing Krish
Fantastic experience: so helpful, demi was absolutely the sweetest. so thankful for her
Hi Cassidy, thank you for leaving such an amazing review about Demi! We really appreciate it.
Fantastic experience: Fionna always manage to sort everything out!
Thanks so much Suzaan for your amazing review for Fiona! We love to hear this
Fantastic experience: I have been planning a trip overseas with my friend and Kelly from the Eastland branch has been incredible. She has made this an enjoyable experience and her knowledge is outstanding. I would recommend her to anyone and would give her a 10 out of 10. Very professional as well.
Hi Kate, thanks so much for sharing this incredible review for Kelly! We love to hear how her experience and knowledge made your booking process outstanding and enjoyable
Fantastic experience: Demi was 5 star & fantastic in dealing with our requirements.
Hi A, thank you for leaving such a fantastic review about Demi! We love hearing this :)
Fantastic experience: Kelly Bell is the best (and she told me). Everything has been professionally organised and I am more than content with her service. I strongly recommend her for a pay rise.
We love to see this great feedback for Kelly! Thanks so much for sharing Richard :)
Fantastic experience: Would like to thank Samantha Roumeliotis for her time and attention to detail. She made the process of booking my travel plans smooth and easy. Very attentive, with nothing too much trouble, even when I changed the dates on a number of occasions. Thanks Samantha.
Hi Ben, thank you so much for your fantastic review for Samantha! We love to hear how her attention to detail made your experience smooth and easy
Fantastic experience: It was a pleasure booking our holiday with Demi Wallace. She went out of her way to make sure our holiday was well organised and suited to our needs.
Thanks so much Faye for sharing this 5-star review with us
Fantastic experience: Brad is amazing to work with, always super helpful and organised. so thankful for everything he’s done
We love to see this amazing review for Brad, and how he helped make this so easy for you! Thanks so much for sharing, Liv :)
Fantastic experience: Fiona Oakley my Flight Centre Rep is the best experienced professional friendly++
We love to see this amazing review for Fiona, and how she was professional and friendly throughout your booking! Thanks for sharing Nena
Fantastic experience: Guy Drydale was super helpful. I wanted to go to Japan (and have not been before) so did not want the hassle of having to organise anything myself. Guy organised the entire trip. The hotels, flights, transfers, activities- everything. Three cities plus a fabulous airline. I only had to provide him with a brief outline and he did everything else. He has listened, amended as needed and as a result has planned an awesome trip. Zero hassle for me. 10/10 would recommend!
We love to see this awesome review for Guy, and how he used his expertise and experience to take such great care of your travels! Thanks for sharing, Lisa :)
Fantastic experience: Brad Williams at Flight Centre Ringwood has been our family’s trusted travel agent for over 12 years. His honesty and extensive industry and personal travel experience have proven invaluable to our yearly travel plans. Importantly, Brad is friendly and always promptly responds to queries. We highly recommend Brad and his friendly and professional team at Flight Centre Ringwood.
Hi there, thanks so much for sharing this fantastic review for Brad and your continual loyalty! We love to hear how his honesty and knowledge makes each booking invaluable and easy
Fantastic experience: Demi was very patient and helpful with our change of plans. Thank you!
We love to see this kind review for Demi, and how she was patient and helpful throughout your booking! Thanks so much for sharing, Karen
Fantastic experience: We booked our trip with Rhiannon at Flight Centre Eastland. Lovely and patient, Rhiannon booked our trip with every detail in mind. Our hotels were amazing and transfers were booked making for a smooth trip. Plus, we were able to contact her while we were away with any questions. Will definitely book my future trips with Rhiannon.
We love to see this awesome review for Rhiannon, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Pauline
Fantastic experience: Kelly Bell has gone beyond the call of duty for what we had expected from Flight Centre Eastland. She has been so very patient, accommodating, understanding all to a great end. She couldn’t have done more, her experience certainly showed, her calm and happy nature made her a pleasure to deal with. Thankyou Kelly we really appreciate all the time you gave us and your continued emails and updates. Peter and Helen
We love to see this amazing review for Kelly, and how she went above and beyond to make your booking pleasant and easy! Thanks for sharing Peter
Negative experience: Terrible customer service. I was the only customer in the store when I attended, with five staff present and I was turned away and asked to make an appointment for the following week.
Hi Craig, sorry to hear about your experience. If the team have availability to see you immediately, they of course will, but they will also be juggling the virtual queue of customers with post appointment follow-ups, booking maintenance, and email enquiry. In this case, it sounds like they would have been working as a team on bookings to get the best outcome for customers.
Fantastic experience: Rhiannon at Flight Centre is amazing, took care of all of our needs at short notice in a very friendly, helpful manner. Highly recommend!!
We love to see this amazing review for Rhiannon, and how she was friendly and helpful throughout your booking! Thanks so much for sharing, Rob
Fantastic experience: Kelly B is the most amazing travel agent. She takes care of all your travel plans needed and is patient, talented and kind. She has been looking after me for 3 years and still manages to accommodate the many things I have asked her to do on the day. She has planned trips for me and my daughter, and we thank her for her service and expertise.
Hi Fiona, thank you so much for your fantastic review for Kelly and your continual loyalty! We love to hear how her professionalism and knowledge makes each booking seamless and enjoyable
Fantastic experience: Fiona Oakley has always been very good at getting the best travel plans and ready to sort things out when changes or alterations were needed. Fiona has given great service for many years and we are unlikely to change this service from Flight Centre.
Hi Benjy, thanks so much for sharing this amazing review for Fiona and your continual loyalty! We love to hear how she always provides great customer service throughout your booking
Fantastic experience: Flight Centre Eastland, Ringwood, VIC., and Kelly Bell are brilliant.
Thanks so much Alan for your amazing review for the team!
Fantastic experience: Rhiannon at Eastland was very helpful
Thanks so much George for leaving an amazing review for Rhiannon!
Fantastic experience: I always book with flight centre Eastland ( Kelly Bell )as she is very professional & extremely knowledgeable within the travel industry and provides the best experiences for all your needs. She never fails to create an unforgettable holiday and always includes every little detail from start to finish . Highly recommend contacting Kelly for your next trip of a lifetime
Hi Sandra, thank you so much for your awesome review for Kelly! We love to hear how her professionalism and knowledge made your experience the best
Fantastic experience: Having just returned from the uk, i made the booking with Kelly she was very helpful and made me feel at ease ,a pleasure to deal with . I was made to feel important and was never rushed nothing was to much trouble would recommend Kelly to anyone
Hi Kevin, thanks so much for sharing this awesome review for Kelly! We love to hear how she made your whole trouble-free and pleasant
Fantastic experience: Kelly Bell is AMAZING! Top service, with great knowledge, working well within our personal budget and times for our overseas trip, always polite and attentive. We initially booked our trip in 2020, and then of course, everything got cancelled. Kelly worked hard to get us our money back, even receiving refunds one year after the cancellation, this girl is gold! Then, when we were finally able to rebook for this year, there was no one else we'd rather go through, and it all went smoothly. We will definitely recommend Kelly at Flight Centre and use her again in a heartbeat.
We love to see this AMAZING review for Kelly, and how she's helped get you travelling again, and continued to take such great care of your bookings & travels! Thankyou so much for taking the time to share Pauline!
Fantastic experience: Great, prompt service. Very satisfied.
Hey David, thank you for sharing this kind review! We're happy to hear that our consultants provided you with a positive, hassle-free booking experience ☺️
Fantastic experience: Brad is amazing to deal with at flight centre Ringwood super patient with having to do changes and add ons for us as a family booking and when he was not in his office you can always email him he reply’s asap with response but we needed to add my husband straight away so he advised us to ring office and we got Rhiannon and she was absolutely fantastic as well and sorted it out on the spot for me and then handed our booking back to Brad great team effort love it
Thanks for this amazing review for Brad, we love to see this!
Positive experience: Quite helpful :)
Thanks for your kind review Carolyn!
Fantastic experience: Can't recommend Kelly from Flight Centre Ringwood enough. Her service and help was first class. She took the time and effort to save my family plenty and time and money
We love to see this great review for Kelly, and how she helped make this so easy and effortless for you! Thanks so much for sharing, Michael
Fantastic experience: Everyone at flight centre Eastland has been so supportive and friendly. We love how approachable everyone is and are beyond happy with Demi and will definitely be seeing her for our future holidays
We love to see this great review for the team, and how they were supportive and approachable throughout your booking! Thanks so much for sharing, Stacey :)
Fantastic experience: Helpful in looking at options, knowledegable, found extra benefits, prompt service, and very helpful in helping us in planning to make the most of the trip.
We love hearing this wonderful feedback for the team! Thanks for sharing Kathy
Fantastic experience: Always and excellent experience end to end.
We love to hear this! Thanks for sharing Mitch
Fantastic experience: I’ve booked through Flight Centre Eastland numerous times and have enjoyed their service every time. Friendly and knowledgeable staff, perfect!
Thanks so much for your kind review for the team! We love to hear how their knowledge and friendliness made your booking process perfect and enjoyable
Fantastic experience: Always fantastic service and professional and friendly staff.
Thank you so much for your fantastic review for the team John!
Fantastic experience: David and I are very happy with the services received from Fiona at the Eastland, Ringwood Flight Centre, she is friendly, enthusiastic and a pleasure to be organising our trips for us. Excellent service
Thank you so much for your awesome review for Fiona! We love to hear how her friendly and enthusiastic manner made your booking process seamless and pleasurable
Fantastic experience: The service provided by the staff was excellent and greatly appreciated for our bookings to/fro Malaysia. Great and friendly service.
Hi Ron, thanks so much for sharing this wonderful review for the team! We love to hear how they made your booking excellent and enjoyable
Fantastic experience: Booked my holidays to Whitsundays and experience a fantastic time hassle free. Flight centre made all arrangements, flights, transfers, accommodation and tour. Thanks to Demi for going above and beyond to accommodate all my requests.
We love to see this great review for Demi, and how she made your booking hassle-free and easy! Thanks so much for sharing, Thila!
Fantastic experience: Staff well kind and informed about everything, I definitely will get my tickets from them next time. Highly recommended.
We love seeing this fantastic feedback! Thanks for sharing Adriano :)
Fantastic experience: My wife and I have used Flight Centre Eastland several times in the last few years and the wonderful Kelly Bell is always our go-to agent. Kelly's knowledge and professionalism is always first class, with such a happy and easy-going demeanour to match! We've spent the last few months back and forthing with Kelly, setting up a rather complex trip to Europe with many moving parts! Nothing has ever been a problem for her and her advice and expertise has proved invaluable. Kelly is such an asset to Flight Centre and her experience and genuine friendliness will keep us going back. Many thanks Kelly!
Hi Rohan, thank you so much for your fantastic review for Kelly! We love to hear how her knowledge and professionalism made your booking process seamless and trouble-free
Fantastic experience: Excellent prompt and friendly service from Brad Williams Highly recommend Flight Centre Eastland
We love to see this kind review for Brad, and how his prompt and friendly manner made your booking enjoyable! Thanks so much for sharing, Ron :)
Fantastic experience: Fee at flight centre Eastland is incredibly helpful & humble, really great dealing with her!
Thank you so much for your great review Jane!
Fantastic experience: Good experience. Staff were very helpful, I will use them again.
We love to see this great review for the team, and how they helped make this so easy for you! Thanks so much for sharing, Jacqui
Fantastic experience: Demi has been a great help in booking me flights to England for Christmas!
Thanks so much Emma for your amazing review for Demi!
Fantastic experience: Laura Wright from the Ringwood Flight Centre is regularly delivering a great customer services to a range of clients. She is also very professional and deserves 5 for her care and attention to detail in her work.
Thank you so much for sharing this wonderful review for Laura! We love to hear how her professionalism and customer service made your experience great and easy
Fantastic experience: Rhiannon is so helpful in understanding and catering to the needs of her clients. I couldn't recommend anyone more.
Thank you so much Chris, for your amazing feedback for Rhiannon! We love to hear it
Fantastic experience: Amazing company. I have booked all my overseas holidays with Flight Centre and have always had a fantastic experience. Shoutout to Kelly Bell from the Eastland store in Ringwood Victoria. Always a happy smile, great knowledge and a genuine love of helping out with all things travelling.. Thanks Kelly. Cheers ... Deb & Steven Archibald
We love to see this awesome review for Kelly, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Deb and Steven!
Fantastic experience: Booked a 3 night cruise for November this year. Rhiannon was fantastic. She went through all of our options and explained everything in detail. She was very thorough and knowledgeable. Great service.
We love to see this awesome review for Rhiannon, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Craig!
Fantastic experience: Thank you to Fionna. Very helpful.
Thanks so much for your awesome review Greg!
Fantastic experience: Rhiannon was a delight to deal with. She was very thorough and professional even when I kept making changes to my booking. Thank you Rhiannon for making trip planning a pleasure.
Hi Ann, thanks so much for sharing this awesome review for Rhiannon! We love to hear how her professional manner made your booking process seamless and pleasant
Fantastic experience: The service was great - we feel confident with our travel consultant - Rhiannon. She was very helpful and extremely friendly
We love to see this great review for Rhiannon, and how she helped make this so easy for you! Thanks so much for sharing, Ken
Fantastic experience: Demi at Flight centre Eastland was fantastic. She navigated the system very efficiently and made us feel very comfortable with our choices.
Hi Doreen, thanks so much for sharing this amazing review for Demi! We love hearing how she made your experience efficient and easy
Fantastic experience: Claire from Flight Centre Eastland Ringwood was absolutely fabulous considering I haven't had a holiday for 11 years so had many questions that mosh travellers would already know. She returned every call and was going back and forth between the airline to ensure my disabled Mother was taken care of, not that we've left yet on our holiday.
Hi Michele, thanks so much for sharing this wonderful review for Claire! We love to hear how her professionalism and communication made your booking process seamless and enjoyable
Fantastic experience: As always, Flight Centre staff listen and respond promptly. They are very knowledgeable and always have great suggestions on ways to travel and the best places to see based on your individual requirements. Impressed!!!
We love to see this awesome review for the team, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Joan :)
Fantastic experience: The staff are very professional, efficient and friendly. We trust Flight Centre with all of our travel advice and support.
Hi Fiona, thanks so much for sharing this great feedback for the team! We love to hear how their professional and friendly manners made your experience with us easy and enjoyable
Fantastic experience: Rhiannon at the flight centre is great to deal with, knowledgeable and able to explore options very effectively. I would consider Rhiannon and the flight centre offering a full service offering and my goto for travel stuff. Very appreciative thank you.
We love seeing this fantastic review for Rhiannon, and how her knowledge within the industry made your booking seamless and great
Fantastic experience: Kelly Bell is an incredible ambassador for Flight Centre Eastland and the person to go to if you want honest and first hand advice, who is an expert at organising our trip (28day Europe trip). Nothing was a problem to Kelly, even when we decided to change tours etc. Thank you so much Kelly for making this trip to easy for Suzanne and I, as we were completely overwhelmed and not knowing where to start.
We love to see this awesome review for Kelly, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Gavin
Negative experience: I did a few inquiries with a branch that I have dealt with my last trips, unfortunately called them up and did some inquiries about prices! Never heard from them back!! What kind of services are they offering to returned customers time and time again? Definitely they didn’t look after me on that inquiry, I even sent them a email updating some of the information I needed from them! Unfortunately this has been a common occurrence with the sales people! I mention I’m a long time customer, and the attitude I feel is they don’t care neither way! Just a number! Totally unsatisfied with the customer service not to mention the big difference in prices from one store to another! Unfortunately for them the person I was helping buying the international ticket went ahead and purchased with another entity, myself I will rethink twice in using you guys again.
Hi there E, I'm sorry to hear you're having trouble reaching us! Unfortunately with our agents being in such high demand with travel enquiry skyrocketing, we are finding that the demand is outstripping our ability to answer every enquiry, whilst still assisting customers in store & over emails. We’re sorry to hear you’re experiencing this delay. We do highly recommend popping in-store if you can, to make an appointment, so you can have a dedicated sit down with a consultant to help take care of your trip. We will be sure to channel this feedback directly with the team and thank you for your review :)
Fantastic experience: As usual a great service by Isabelle Pisani offering suggestions that were not previously considered. Full marks for promptness, cheerfulness and professionalism
Hi Tony, thanks so much for sharing this amazing review for Isabelle! We love to hear how her professionalism made your booking process prompt and enjoyable
Fantastic experience: Demi has been super helpful with helping plan our trip to europe ! Took her time to help plan our dream trip and is so accomodating and knowledgeable. Couldn’t recommend her more !!
We love to see this awesome review for Demi, and how she used her knowledge and experience to take such great care of your travels! Thanks for sharing, Tori
Fantastic experience: Rhiannon was extremely helpful.
Thank you so much for sharing this amazing review for Rhiannon! We love hearing this
Fantastic experience: Very easy to work with! Great customer service!!
Hi Ashleigh, thanks so much for sharing this amazing review! We love hearing this great feedback
Fantastic experience: Demi has been super helpful with planning our Europe trip! Very prompt with replies and has offered lots of different options that we had not considered to get the most out of our trip! :)
We love to see this awesome review for Demi, and how she used her prompt communication skills to make your booking easy and stress-free
Fantastic experience: Kelly was amazing in helping me book my latest trip. Would definitely recommend!
Thanks for your 5 stars Sam!
Fantastic experience: I’m dealing with Isabelle at Eastland and she is the most helpful person.fantastic
We love to see this great feedback for Isabelle! Thanks for sharing Judy
Fantastic experience: Laura assisted us greatly with all our travel arrangements. Great service!
Great review for Laura!! Thanks for sharing Richard
Fantastic experience: Fiona was amazing to deal with. Very informative and replied to all my queries very promptly. She was able to price match and explain anything that I needed explained. Will book with her again.
Hi Bianca, thanks so much for your great review for Fiona! We love hearing how her prompt communication made your booking easy and stress-free
Fantastic experience: This young lady (KELLY), at Eastland went above and beyond our expectations, her day was full of appointments so she fitted us in on her lunch time as we needed to work our holidays to Canada and Alaska with family in the UK. A BIG thank you KELLY Keith and Sue Lyon xxoo
We are so glad to see this brilliant review for Kelly, and how she's gone above and beyond to take care of your travels! Thanks for sharing Keith and Sue ✈️
Fantastic experience: Great informative advice and help!
We love to hear this, thanks for sharing your review Gayle!
Fantastic experience: I had such a seamless experience with our travel booking with Rhiannon. Looking forward to doing our future booking for an easy travel.
We love to see how Rhiannon has made your booking experience so seamless & simple for you, thanks for sharing!
Fantastic experience: Fee is amazing - listening to my muddled plans and making it a reality. Fee provides prompt, superior customer service.
Hi Carol, thanks so much for your wonderful review for Fee! We love to hear how her customer service skills made your booking process prompt and easy
Fantastic experience: All seems well thus far. Rhiannon is a lovely girl, very helpful and very prompt following things up for us. Thank you.
Thanks so much for this fantastic feedback, we love to see how Rhiannon has taken such great care of your trip to make your experience easy and prompt
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