SeaLink North Queensland
Information about SeaLink North Queensland
Opening hours
SeaLink North Queensland has been an award winning transport service since 1997, providing the quickest link between Townsville and Magnetic Island and is proudly Australian owned and operated. Operating with 4 vessels and over 70 staff SeaLink is one of the most significant transport and tour operators in the region.
Conducting up to 17 daily return services to Magnetic Island, SeaLink can have you in paradise in only 20 minutes on one of our state-of-the-art, high-speed catamarans. In addition to the Magnetic Island service, SeaLink Queensland also operates a service to Palm Island 6 times per week for the Indigenous community.
Our comment from TraTraTravel about SeaLink North Queensland:
SeaLink North Queensland offers a convenient and reliable ferry service to Magnetic Island, known for its friendly staff, quick and efficient service, and comfortable vessels. Customers appreciate the easy online booking process and the well-maintained ferries that provide a seamless travel experience. The crew is often described as helpful, knowledgeable, and professional, making every journey enjoyable.
Key highlights include:
- Fast Service: Most trips to Magnetic Island take around 20 minutes.
- Comfortable Ferries: Customers frequently mention the clean, spacious seating and amenities available onboard.
- Excellent Customer Care: Many reviews highlight the friendly and attentive encouragement from the staff.
- Affordability: The pricing is competitive, and various discounts are available for families and seniors.
While the majority of reviews are positive, there have been some concerns regarding customer service in specific situations and limited parking availability. Overall, SeaLink North Queensland remains a top choice for travelers seeking an enjoyable commute to Magnetic Island.
SeaLink North Queensland: Reviews
Positive experience: Easy booking and checking timetable after uploading the sea link app. Unfortunately I left my Yetti bottle on the boat/terminal and it wasn’t handed in. Hope staff are honest as I wasn’t sitting in a traffic path for many to see it left behind.
Dear Katrina, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the SeaLink Go Blue Commuter App helpful for ease of booking and checking timetables. We’re very sorry to hear about your misplaced Yeti bottle. Our crew are committed to ensuring all lost items are handled with care and are registered and recorded into lost property. We understand that you have already spoken to several of our team members in recent days, and we have also responded to your email and messenger enquiry but unfortunately, as of now, your item has not been handed in. Katrina, we have your contact details, and I assure you that we will contact you immediately if your bottle is found and returned by the general public. Thank you again for traveling with SeaLink, and we hope to welcome you back onboard soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Nice ferry lots of seats, clean and well kept. Quick fast service
Hi Ted, Thank you for the 5 stars! Thank you for your kind words! We're so glad to hear that you appreciated the clean and well-kept ferry, as well as our quick and efficient service. Providing a comfortable and seamless experience for our passengers is always our top priority. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Nice way to travel to Magnetic Island!
Dear Selene, Thank you for our five stars and choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: The weather was pretty bad on the way out but our operator warned us before we left and he skill fully navigated the ferry to deliver us safely to Magnetic Island. The ferry was on time and prices are very affordable.
Hi Janet, Thank you for the 5 stars! Some days, the weather may not be on our side, but our incredible skippers and crew always prioritise everyone’s safety. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Negative experience: Staff expressed strong discrimination culture against Asian people including Asian kids. We wrote complaint letter to their management level a year ago, and haven’t got any feedback so far. Now the government anti-discrimination department has intervened and this case is in the process of investigating.
Dear Yan Sabrina We are truly sorry to hear about your concerns, as this is the first time such an issue has been brought to our attention. We always aim for the highest standards and take seriously the feedback of our valued customers. We would greatly appreciate the opportunity to discuss further, may we ask that you email us at [email protected] or call us on 4726 0800 to discuss further. We look forward to hearing from you soon. Kind regards, Management at SeaLink North Queensland
Fantastic experience: Excellent service. I love that trip to 'Magnet Island'.
Hi Tom, Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐ Thank you for choosing SeaLink to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Super easy, a great experience, high quality crew, vessels, infrastructure and on time, with a good schedule of times.
Dear Dicko Thank you for taking the time to post your five star review. We're delighted to hear you had a seamless and enjoyable experience with our exceptional crew and dependable, on-time service. Thank you for choosing us to travel to Magnetic Island with SeaLink. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Well organised and nice staff
Hi Christian R. Thank you so much for the 5 stars! Thank you for choosing SeaLink to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Great trip to get over to Magnetic Island. Would definitely do it again if we get back there.
Hi Regina, Thank you for the 5 stars. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Great friendly, fast efficient service
Hi Wayne, thank you for the 5 stars! On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Narelle from SeaLink North Queensland
Fantastic experience: Excellent service overall from booking online, checking in and the journey itself. The ferry was clean and comfortable and the staff friendly and helpful. Loved the information provided onboard too. Thank you.
Dear Karin, Thank you for taking the time to post your five star review. We take great pride in our easy online booking and smooth check-in process. We're delighted you found our staff welcoming and our ferry clean and comfortable. We hope you enjoyed all the things to see and do on the island! Thank you for choosing us to travel to Magnetic Island with SeaLink. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Thoroughly enjoyed the great service. Everything was easy access very relaxing even with children.
Dear Carol, Thank you for taking the time to post a review. We're pleased to hear that you found our service accessible and relaxing! Thank you for choosing us to travel to Magnetic Island with SeaLink. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Service is regular, reliable and journey time less than 25mins. I was appreciative of the booking staff who changed the date of my ticket without question or penalty.
Hi Adam, Thank you for the 5 stars! We're delighted to hear that you enjoyed our fast and reliable service to Magnetic Island! On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Very comfortable trip!
Hi DG, Thank you for the 5 stars! We're delighted to hear that you enjoyed your quick and comfortable trip to Magnetic Island with SeaLink! On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Easy to book, good price, great timetable, lovely staff
Dear Samantha, Thank you for taking the time to post your five star review. We certainly pride ourselves on the ease of booking with our online E- Tickets or the Go SeaLink Ferries App. Thank you for choosing us to travel to Magnetic Island with SeaLink. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: We loved our visit to Magnetic Island and the combined Sealink ferry and car hire package deal was excellent value for money. We didn't have much time so the package let us see as much of the Island as we could in the 5 hours we had to do it all in.
Dear Sarah, Thank you for the 5 stars! We're thrilled that you enjoyed exploring Magnetic Island with our Ferry & Car Hire package. This option gives you the freedom to discover the island at your own pace, making the most of your time. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Always punctual, run regularly at a reasonable price. I would definitely use them again.
Hi Ross, Thank you for the 5 stars! We’re delighted to hear that you enjoyed our fast ferry to Magnetic Island and appreciated our affordable prices and reliable punctuality. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: This is one of your only choices for getting over to Magnetic Island, but fortunately, it's a pretty easy and quick process. The ride isn't too long, and the ferry is smooth and fast. You do have to pay for parking here.
Hi Greg, Thank you for the 5 stars! SeaLink is your quickest link to Magnetic Island and we can get you there in 20 minutes. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: What fantastic staff! Nice comfortable return trip with such lovely staff. They all had a smile on their faces & happy to help. Thank you.
Dear Hayley, Thank you for taking the time to post your five star review. Our aim is to provide the most brilliant customer experience possible and ensure you have a seamless and safe experience; it sounds like you encountered just that! Your encouraging words are appreciated and have been shared with the crew. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Easy to find, parking around, not expensive for going to Magnetic Island. I recommend
Dear AXIUM, Thank you for the 5 stars and recommendation! We’re thrilled that you found us easy to locate and affordable to visit on Magnetic Island! On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: We arrived just in time for the ferry unaware of a Senior’s discount. The staff were very patient as we took an extremely long time to locate our senior’s cards. It also meant arranging a refund and reissuing tickets on a very busy day while managing the needs of other ticket buyers. I was very impressed by their willingness to provide this support when they could easily have avoided it. Fantastic customer relations by the team behind the ticket counter!
Dear Rob, Thank you for the 5 stars and for taking the time to post your five star review. Our aim is to provide the most brilliant customer experience possible and it sounds like you encountered just that! Your encouraging words are appreciated and have been shared with the terminal sales team. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Terrific experience travelling to and from Magnetic Island
Hi Ann, Thank you for the 5 stars! We are so happy that you had a brilliant experience travelling with SeaLink to Magnetic Island. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Fantastic service. Clean, quick, lovely staff. Thank you.
Hi Cassie, Thank you for the 5 stars! ⭐⭐⭐⭐⭐ We are glad you experienced brilliant service from our amazing crew and our service was quick to Magnetic Island being only 20 minutes! On behalf of all of the SeaLink crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Friendly staff, loved chatting with them fun trip and highly recommended
Dear BazzA F Thank you for taking the time to post your five star review. We strive to deliver an exceptional customer experience, and it seems like you had exactly that! We appreciate your kind words and have shared them with the crew. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: So wonderful to see the whales. Crew were outstanding.
Dear Jacqueline, Thank you for your five stars and taking the time to post a review. Our aim is to provide the most brilliant customer experience possible and your feedback has been shared with the crew. Thank you for choosing SeaLink for your whale tour and we look forward to welcoming you back next whale season. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: We had a great tour, all staff were kind and knowledgeable. Food was great. And the whales did not disappoint. We will be back! Highly recommended
Dear Haylee, Thank you for taking the time to post a review. We are so happy that you enjoyed your time on our recent whale tour and that we didn't disappoint. Your encouraging words are appreciated and have been shared with the crew. Thank you for choosing SeaLink for your whale tour and we look forward to welcoming you back next season. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Great trip. Really good commentary. The boat captain did his absolute best to find the whales. We were very satisfied. Thanks to this SeaLink crew Sebastian
Dear Sebastian, Thank you for the 5 stars! We are so happy that you had a whaley-good time on our recent whale tour. On behalf of all of the crew, we hope to welcome you back next whale season. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Great service. On time and super efficient when you pre-book tickets.
Dear Helen Thank you for the five stars and choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: The ferries departed on time and there is plenty of space for your luggage
Dear Juan, Thank you for the 5 stars! We are glad that you found our ferries on time and plenty of storage. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Great and easy to use. Easy to park, pay for parking and get the ferry. On time and super convenient
Dear Tina, Thank you for choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: We had a great trip over and back and the great day over there
Hi Bruce Ward Thank you for the 5 stars! We are glad that you had a great day on Maggie - our little piece of paradise! On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Awesome service. Quick and easy to book. Very helpful text messages were sent due to road closures to ensure we were on time for our service! Went whale watching. We saw so many in action! Good commentary. Just loved the crew and very comfortable boat with multiple levels to view
Hi Selina, Thank you for the 5 stars! We are so happy that your found our whale watching tour easy to book, that you saw heaps of whales in comfort with great commentary from our crew. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Clean, good coffee and excellent Portuguese tarts!!
Dear Gerard, Thank you for taking the time to post your five star review. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Thank you to the crew for a great and safe journey
Dear Maree, Thank you for taking the time to post a review. Our aim is to provide the most brilliant customer experience possible and ensure you have a seamless and safe experience; it sounds like you encountered just that! Your encouraging words are appreciated and have been shared with the crew. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Went to Magnetic island with the ferry and top class service
Dear Glen, Thank you for taking the time to post your five star review. We are glad that you found our ferry service to Maggie top class. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Negative experience: Trip was ok. $40 return fare but they can charge what they want if you want to go to Magnetic Island. Reply. Never said your fare was expensive (your words), only quoting the cost. Thank you for clarifying your position.
Dear Jason, Thank you for taking the time to leave a review. We are sorry to hear that you found our services expensive. Our pricing policy is very similar to other ferry companies that operate locally and interstate and majority of our customer’s reviews state that we are great value for money. We also offer an online discounted adult return fare for only $38. We also have Special Offers including our popular Family return passes for 2 adults and up to 3 children (5-14 years) for only $88.00 and our Sunrise Saver for half price adult and child return tickets on the 6.30am Magnetic Island Ferry service departing Townsville on weekends and Queensland School Holidays. We hope next time you travel with us you could take advantage of one of our discounted fares. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: The whole experience was easy, to book, timeliness, comfort.Thankyou for a great return trip
Dear Kym, Thank you for the 5 stars! We are glad that you found your experience easy, on time and comfortable. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Booked the 6.30am ferry from Townsville to Magnetic Island. Ferry left at exactly 6.30am. Spotless on deck and inside. Toilets were very clean too. Staff were very helpful and gave us a lot of information. Will definitely be using SeaLink again. Very happy. Lisa Ireland
Hi Lisa, Thank you for the 5 stars! ⭐⭐⭐⭐⭐ We’re pleased that you discovered our service on time, our vessel clean and our brilliant crew friendly and helpful to make your trip to Maggie enjoyable. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Still solo traveller in Townsville. Ticketing staff is so friendly, I forgot his name but he helped giving information and suggestions to do in magnetic island.
Dear Wuri P, Thank you for your review and five stars. Our goal is to always deliver exceptional customer service to all our passengers, and it seems like you experienced exactly that with one of our brilliant terminal sales staff! Thank you for choosing us to travel to Magnetic Island and we look forward to welcoming you onboard another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Negative experience: Arrived at the Magnetic Island Nelly Bay terminal by bus (which are linked with departure times) found the doors locked, ran around the building to get onboard, lady shut the gates and walked towards the boat totally ignoring us. All after being on an earlier bus when the sealing was ~10 minutes late and the bus waited. Poor service from Sealink.
Dear Wesley, We are very disappointed to hear that you were dissatisfied with your recent experience with us. We always aim for the highest standards and take seriously the feedback of our valued customers. We would greatly appreciate the opportunity to discuss this further with you, can you please email us at [email protected] with the exact day & ferry departure time so we can look further into your complaint. We look forward to hearing from you soon. Kind regards, Cassie from SeaLink North Queensland
Positive experience: The snorkeling was fine and enjoyable, although there was very little instruction for those that had not done any previously - and there where a few. I was very disappointed that on the way home there was a video about the MOUA and it's stakeholders and the art installations. I saw a few of them but not all, as we were not that well briefed beforehand. Had I seen the video on the way out I would have had a better understanding of the project and what to look for
Dear Andrew, Thank you for taking the time to leave a review. We are sorry to learn that we failed to meet expectations on this occasion. We take guest service and satisfaction very seriously. We are committed to continuous improvement and your feedback has been shared with the Marine Operations Manager to discuss with our crew. On behalf of all of the team at SeaLink, we hope to welcome you again and look forward to the opportunity to turn this experience around. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Great service to Magnetic Island. Services many communities right across the North to Darwin
Dear Anthony, Thank you for choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Such an easy booking process and easy boarding too.
Dear Diane, Thank you for taking the time to post a five star review. We certainly pride ourselves on the ease of booking with the Go SeaLink Ferries App and online E- Tickets. Thank you for choosing us to travel to Magnetic Island with SeaLink. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: A great day out on the White haven and Hill Inlet Tour from Airlie Beach. A beautiful part of the world. Crew were lovely and very knowledgeable. Boat was clean and luxurious. Food was outstanding. They even accommodated to dietary restrictions. We had an awesome time. Highly recommend.
Dear Henry and Joanna, On behalf of our SeaLink Whitsunday colleague's, thank you for the 5 stars! ⭐⭐⭐⭐⭐ We are so glad that you had a brilliant time on the White haven and Hill Inlet Tour and that the crew were well-informed, the vessel was luxurious and the food was exceptional. On behalf of the whole SeaLink family, we look forward to welcoming you onboard another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: On time. Great service. Well done.
Dear Geoff, thank you for choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Narelle from SeaLink North Queensland
Fantastic experience: Very efficient
Dear Sarah, thank you for choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Narelle from SeaLink North Queensland
Fantastic experience: Quick, comfy way to get to Maggie Island. Relatively inexpensive and easy to access. They do a great job
Dear Rebecca, Thank you so much for the 5 stars! We are glad you found our service quick, comfy and inexpensive. Thank you for choosing SeaLink to travel to Magnetic Island. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Great ferry service to Magnetic Island
Dear Stewart, Thank you for the 5 stars! ⭐⭐⭐⭐⭐ On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Positive experience: A short ferry ride to and from Magnetic Island. Pleasant staff. No coffee for sale during the trip is a minus, and the loss of a star. Otherwise, it's an excellent journey.
Dear Andrew, Thank you for taking the time to leave a review. We are sorry to hear that you were disappointed that we didn't sell coffee on board our vessels. There are cafes conveniently located at both the Townsville Breakwater Terminal and Magnetic Island Nelly Bay Terminal with coffee and snacks available before boarding or on arrival. On behalf of all of the team at SeaLink, we hope to welcome you back on board again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Great trip to and from magnetic Island, always enjoy it.
Dear Glenn, Thank you for the five stars and choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Sealink are brilliant again. From Kanagroo Island to Magnetic Island we have found SeaLink to always be excellent, professional and easy to book.
Dear Musikal, Thank you for the 5 stars! We are glad to hear that you have experienced brilliant professional service with our SeaLink products around Australia. On behalf of all of the crew, we hope to welcome you back onboard a SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Replaced the buses luckily from the taxi rank at the airport and picked up here in an instant after a three car lineup Pop in regularly for a old school caramel milkshake or a toasted baguette with ham cheese and salad or croissant with egg n cheese. Still $8 for a pensioner haha
Hi Michaela, Thank you so much for the 5 stars! We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Efficient, well organised ferry service to Magnetic Island.
Dear Ian, Thank you for choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Cassie from SeaLink North Queensland
Negative experience: To this young lady your hospitality was absolutely DISGUSTING how you spoke to a rugby league club on the 15.06.24 from 7am in the morning going to palm island today to arrive back to Townsville late this afternoon your attitude was disgusting on you not only spoke to the adults but how you treated my kids, football clubs kids and how you spoke to my husband and his mate when it came to a refund was just plain grubby You where nothing but disgusting towards centrals tigers parents, committee and children to tell passengers to control there kids because as you said your done chasing after their little bums mate you chose to get in the kids ways, you knew you where dealing with a football club today and you did nothing but disrespect every kid before we even left Townsville this morning with your attitude For the young gentleman that was also there you almost shut a door on a 7yr old with out even watching what you where doing and didn’t even apologise to hear you laugh about it to the same person that treated the kids nasty you both should be ashamed of yourselves on how use treated kids and to announce your rubbish over the speaker aswel Apart from the trip being amazing at palm island the hospitality was just rude and disgusting recommend not to travel while these pair are working especially when travelling with kids
Dear Sara, Thank you for taking the time to bring your concerns to our attention. We take any complaint very seriously and in line with our standard procedure for handling complaints, we conducted a thorough investigation involving the crew members onboard the RLTD charter and also reviewing camera footage. We confirm that our crew members followed company policy around safety on board our vessels. Our crew member’s repeated attempts to caution the kids who were without supervision were ignored and their behaviour was completely unsafe. We have sent an email to your club's secretary and also to Rugby League Townsville District (RLTD) and Queensland Rugby League Football League (QRL) regarding safety standards expected by chartered football teams as per our Terms and Conditions of Travel upon our vessels. Thank you again. Kind regards, Darren Spearman General Manager - SeaLink North Queensland
Fantastic experience: Fantastic SeaLink experience, so easy to purchase tickets online, which saves you a few bucks, or you can purchase in the terminal, no need to book. $9 for secure parking, gives you 24hours that you pay onsite driving in, again, no need to book. Plenty of ferry times to and from the island. Lovely cafe within sealink terminal and over on the islands terminal. Easy cruise with an abundance of comfortable seats, either upstairs or down as well as outdoor seating too.
Dear Sue Thank you for taking the time to post your brilliant 5 star review. ⭐⭐⭐⭐⭐ We certainly pride ourselves on the ease of booking E-tickets online or on the Go SeaLink Ferries App. Our aim is to provide the most brilliant customer experience possible and ensure you have a seamless and safe experience; it sounds like you encountered just that! Your encouraging words are appreciated and have been shared with the crew. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Fabulous service. Clean and comfortable and so quick to and fro. Takeaway food in kiosk on Townsville side sells really fresh and good priced food and coffee.
Dear Linda, Thank you so much for the 5 stars! We are glad you experienced our clean and comfortable fast ferries to Magnetic Island - your quickest link to Maggie. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Fabulous!! Helpful staff for first time travelers and residents to Townsville. So excited to return to there again for another amazing trip to Magnetic island. Highly recommend SeaLink NQ to any AAA+++ 10/10 service!!
Dear Mandy, Thank you for the 5 stars and 10/10 service! We are so glad that you experienced our crew's brilliant customer experience and your encouraging words are appreciated and have been shared with the crew. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Convenient and fast ferry service. Always reliable and the staff are always friendly.
Dear Elizabeth, Thank you so much for the 5 stars! Thank you for choosing SeaLink to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Narelle from SeaLink North Queensland
Fantastic experience: Best day at MOUA John Brewer Reef. Everything was supplied, food was great, staff were amazing, all round top day!
Dear Melanie Thank you so much for the 5 stars! We are glad to hear you had a brilliant experience on our Great Barrier Reef snorkelling tour to John Brewer Reef! We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Narelle from SeaLink
Positive experience: We had great time snorkeling at MOUA. Vessel was clean, good snorkelling equipment, friendly and helpful staff and informative speakers. Would have liked the option to pick and drop off from magnetic island.
Dear R Smith, Thank you so much for your feedback! We are glad to hear you had an overall brilliant experience on our World Oceans Day Reef Tour. As this was a special event, our departure time was different from our standard reef tour schedule. Unfortunately, this meant that we were unable to offer pick-up services to & from Magnetic Island. We apologize for any inconvenience you experienced. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, from SeaLink NQ team.
Fantastic experience: Crew are always friendly and efficient.
Hi David, Thank you for the 5 stars! On behalf of all of our friendly an efficient crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Negative experience: Fast but a little expensive. Parking is an issue at the parking lot of SeaLink. The sign said “full” but we saw done empty spots but the attendant was to lazy to move her but. With a camper van looking for add. parking was a challenge and we missed our sailing time and had to wait for over 1 hour.
Dear Remco, Thank you for taking the time to post a review. We always aim for the highest standards and take seriously the feedback of our valued customers. We are disappointed to hear that you had issues with the parking at the terminal. Some carparking spots are reserved and paid for by annual and monthly carpark holders however we endeavour to park as many visitors as we can within our parking facilities. We also recommend two other carparks within walking distance to the terminal. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Excellent, efficient service between Townsville and Magnetic Island.
Hi Ali, Thank you for the 5 stars! We are glad to hear that you found our service to Magnetic Island efficient as we are your quickest link and can have you in paradise in 20 minutes. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Easy way to book, and I am so pleased that you can now go with your online ticket instead of having to go to the counter. Mostly on time, clean amenities and friendly staff.
Hi Yvonne Thank you for the 5 stars! On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Narelle from SeaLink North Queensland
Negative experience: Descriminatory against those that have disabilities. Female staff can be rude, unprofessional and unhelpful. I always find the employees that work for the barge are way more professional and friendlier
Dear Bboo We are very disappointed to hear that you were dissatisfied with your experience with our staff. We always aim for the highest standards and take seriously the feedback of our valued customers. We would greatly appreciate the opportunity to discuss your complaint further, may we ask that you email us at [email protected],au. We look forward to hearing from you soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Usual good service. Easy transaction to obtain tickets.
Hi Trudy, Thank you for the 5 stars! On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Used the ferry a couple times going to Magnetic Island. One of the reason we go there, as it is easy with the ferry service. Efficient and friendly, wish more businesses were like this. Great job to team and thank you.
Dear Devin, Thank you for the 5 stars! ⭐⭐⭐⭐⭐ We are glad you found our service efficient and friendly and we agree we are blessed to have such a great crew. On behalf of everyone at SeaLink, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Great crew and boat, awesome day out... would 100% recommend this business
Dear Tina, Thank you for taking the time to post your 5 Star review. We are so happy that you had a brilliant time out on our Great Barrier Reef snorkelling day tour on Saturday. Our aim is to provide the most brilliant customer experience possible and ensure you have a seamless and safe experience; it sounds like you encountered just that! Your encouraging words are appreciated and have been shared with the crew. Thank you for choosing SeaLink for your GBR / MOUA snorkelling day trip to John Brewer Reef. We look forward to seeing you on another trip again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Very comfortable trip with friendly team to assist . Easy trip , good schedule and easy to book .
Hi Mary, Thank you for the 5 stars! We are so glad you enjoyed your comfortable trip with our friendly crew to Magnetic Island. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Very smooth and quick. Seating comfortable. Clean.
Dear JCN, Thank you for the five stars and choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Narelle from SeaLink North Queensland
Fantastic experience: Professional Staff. Nice Comfortable Smooth Ride over to Magnetic Island & Back. Love the Seats
Dear Wade, Thank you for the five stars and choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Cassie from SeaLink North Queensland
Negative experience: staff member with shaven red ponytail was so rude and mean to me. she ran away with my things. -5 stars. will never use sea link again!!!!
Dear Georgia, After investigating our security footage, we see that our staff member noticed that your luggage was left unattended in our terminal which is a security risk. She asked passengers sitting near the unattended luggage if it belonged to any one of them and no one knew who the unattended luggage belonged to. Under our Safety protocol, any unattended or suspicious items are removed from the area for the safety of all passengers and staff. Please ensure you are with your luggage and personal belongings at all times. Thank you for your understanding. Cassie on behalf of SeaLink North Queensland
Fantastic experience: 5/5 experience to travel from Townsville to Magnetic Island. Always on time. Clean. Perfect ! The only down thing was the parking to be paid $9 for the day…
Hi C P, Thank you so much for the 5 stars! Thank you for choosing SeaLink to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Positive experience: Efficient service & great staff, even after a big event. Well done.
Dear Lisa, Thank you for the 5 stars! We are thrilled to receive your short, and very sweet review. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Narelle from SeaLink North Queensland
Fantastic experience: Can’t control the weather, but can definitely control the staff… who were faultless!!! They were helpful, knowledgeable and friendly. The equipment was in fantastic condition, the food was lovely, and the group numbers were capped which meant very little waiting. Only wish the sun had been out so the coral could have showed off its beauty for my first reef trip ☺️
Dear Kim, Thank you for taking the time to post your brilliant review. Our aim is to always provide the most brilliant customer experience possible and ensure you have a seamless and safe experience; it sounds like you encountered just that! Your encouraging words are appreciated and have been shared with the crew. Thank you for choosing SeaLink for your Great Barrier Reef / MOUA Snorkelling Day Tour. We look forward to seeing you on another SeaLink day trip again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Took the hiking crew over to Maggie on Saturday. We were there in under 20 minutes! Friendly staff and an overall great experience!
Dear Michael, Thank you for your 5 stars ⭐⭐⭐⭐⭐ Thank you for your hiking group for choosing SeaLink to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Positive experience: Commuting in luxury, friendly staff, quick smooth trip to and from destination,with refreshments and snacks.
Hi Lavinia, Thank you for the 5 stars! We are so happy to hear that you enjoyed your fast 20-minute trip to Magnetic Island on our air-conditioned fast catamarans. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Incredible experience! The crew was super friendly and organized; safety was a priority throughout the day. The MOUA was amazing, we even got to see a reef shark! Lunch and snacks were very tasty. Overall a fantastic way to spend the day. Thank you!
Dear Maria, Thank you so much for your 5 stars and for taking the time to post a brilliant review. We are so pleased that you had an amazing day out on our Great Barrier Reef Snorkeliing day trip to John Brewer Reef and the Museum of Underwater Art (MOUA). Our aim is to provide the most brilliant customer experience possible and ensure you have a seamless and safe experience; it sounds like you encountered just that! Your encouraging words are appreciated and have been shared with the crew. Thank you for choosing SeaLink to experience the Great Barrier Reef from Townsville. We would love to share some of your images if you would allow us to. We hope to see you onboard another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Lady working at Maggie Link who bakes all the yummy food was so so lovely!!!! Her baked goods are incredible and she even heated the brownie& cake up for us, such a lovely woman greeting us with a smile at 7am!! best start to the day❤️❤️❤️
Thank you for the 5 stars for Maggie Link! We look forward to welcoming you back onboard our SeaLink vessels again soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Online booking was easy and I like the 6 month time frame to use the tickets. The ferry was on time, clean and comfortable.
Dear Liz, Thank you for taking the time to post your 5 star review. We certainly pride ourselves on the ease of booking with the Go SeaLink Ferries App and online E-Tickets. Thank you for choosing to travel to Magnetic Island with SeaLink. We look forward to seeing you onboard another SeaLink vessel soon. Kind regards, Cassie from SeaLink North Queensland
Positive experience: Can get a bit rough at times but a quick 20 minute hop between Maggie and Townsville, they even have an onboard bar service to start a night out on Maggie
Dear Chris, Thank you so much for your review! On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Narelle from SeaLink North Queensland
Fantastic experience: Always a little anxious on the water but SeaLink Maggie Ferry is a stress free and an enjoyable boat transfer between mainland and Island. Always on time and everyone is calm and friendly. Boat transfer topped off a great day, evening and early morning from New Year Celebrations on the Island, thank you.
Dear Maxene, Thank you so much for your 5 star review! We are happy to hear that you enjoyed your quick ferry ride to Magnetic Island with our friendly staff. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Narelle from SeaLink North Queensland
Fantastic experience: Enjoyed the experience and aircon. My sister lost her eternity ring in the parking lot. She contacted Sealink and spoke with James to ask if a ring was handed in. James rang her back within 2 hours to advise that the ring was handed in. Thank you James for the good service and to the honest person who handed it in!
Hi Mariska, thank you for the 5 stars! We are happy to hear you had a great experience and have passed on your brilliant feedback to our team. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Narelle from SeaLink North Queensland
Positive experience: I think you guys need to update the timetable, I took the ferry for months now and I never saw a route (TSV - Magnetic Island) of 20 minutes. It takes always at least 25/27 minutes.
Hi Luca, Whilst we make every endeavour to keep our travel time as close to 20mins as possible, we acknowledge that some of our trip times can be a little longer due to other factors such as weather and other port vessel movements. Thank you for your feedback and we look forward to welcoming you back on-board again soon. Kind regards, Narelle.
Fantastic experience: As a tourist, I appreciated the friendly staff members assisting me. The trips to and from Magnetic Island were very quick and exactly on time and very affordable. Congratulations, guys. I will promote your business anytime
Dear Madelaine, Thank you so much for your review and 5 stars ⭐⭐⭐⭐⭐ We are so happy to hear that you enjoyed your quick ferry ride to Magnetic Island with our friendly staff. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Casssie from SeaLink North Queensland
Fantastic experience: Absolutely wonderful place and absolutely wonderful people! I ride the ferry every day, and it's like a holiday to be here. The terminal is so happy, clean, bright, and efficient - and the staff are amazingly kind and helpful. I highly recommend coming here to take ferry trips to the Island. You will feel like you've had a wonderful long vacation - even though it's just 20 minutes away! Again, thank you to everyone here for making this such a special place.
Hi Anne, Thank you for taking the time to post a review. Our aim is to provide the most brilliant customer experience possible and ensure you have a seamless and safe experience; it sounds like you encountered just that! Your encouraging words are appreciated and have been shared with the crew. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards from SeaLink North Queensland Team.
Fantastic experience: Gateway to Magnetic Island. The ladies at the counter were friendly and helpful and it was all well run and organised.
Hi Peter, Thank you for the 5 stars! We are so happy that our sales staff delivered brilliant customer service. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Negative experience: If I could give a negative star review it would be -10. Vessel "master"/ douche aggressively said "you!, I want a word with you" then proceeded to chastise me. For taking my puppies muzzle off when he was being sick!! I did try to explain but instead of hearing it he just spoke over me disrespectfully. Staff have always been good but that little man should be kept right away from the public. Maybe he is the one needing a muzzle as my dog is better behaved. Tried call the number provided multiple times but rang out everytime.
Dear David, We are very disappointed to hear that you were dissatisfied with your experience onboard with us. We always aim for the highest standards and take seriously the feedback of our valued customers. We would greatly appreciate the opportunity to discuss this matter further with you. Can you please email us at [email protected] or call us on 4726 0800 confirming what service you were travelling on today and if it was from Townsville to Magnetic Island or the other way. We look forward to hearing from you soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Always amazing service ferry after ferry. Everyone is super helpful and thoughtful. Thank you Sealink.
Dear Jill, Thank you for choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Nicole, the lovely agent from the SeaLink Travel desk, helped us with our booking and gave us tips about the island. Thank you so much!
Dear Cristina, Thank you for taking the time to post your five star review. Our aim is to provide the most brilliant customer experience possible and ensure you have a seamless and safe experience; it sounds like you encountered just that! Your encouraging words are appreciated and have been shared with Nicole and her manager. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Positive experience: Boat trip itself was great, with friendly efficient crew. One word of advice to Sealink..turn the bloody ads off after the safety briefing..all the way over it was monotonous, and loud Return trip was much better, with no ads and P.A off after safety notice
Dear Phil, Thank you for your review. As Magnetic Island is a tourist destination, we play the paid infomercial video promoting island businesses during certain services that are predominately used by visitors as these businesses rely heavily on visitors as well as residents and locals alike. Thank you for your understanding in supporting our local island businesses. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Easy to use, helpful friendly staff. The facilities are great onboard and comfy seats.
Dear Kerry, Thank you for your five stars. On behalf of the SeaLink crew, we look forward o welcoming you back onboard soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Recently did the Great Barrier Reef Snorkelling Tour from Townsville to the MOUA on John Brewer Reef. Have to say the friendliness and professionalism of the staff made for a perfect day. Thanks so much
Dear myvk Thank you for taking the time to post your 5 star review. Our aim is to provide the most brilliant customer experience possible and ensure all guests have a seamless and safe experience on board; it sounds like you encountered just that! Your encouraging words are appreciated and have been shared with the crew. Thank you for choosing to travel with SeaLink for your Great Barrier Reef and Museum of Underwater Art (MOUA) snorkelling day trip. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Clean and comfortable ferry, reasonable priced. Staff were helpful.
Dear Jacinta, Thank you for your five stars. Thank you for choosing us to travel to Magnetic Island with SeaLink. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Positive experience: Quiet day. Easy to get sorted. The timing was good. Luckily, we had a reasonably smooth trip. Prices were ok as well
Dear Barry, Thank you for choosing to 'Go Blue!' with SeaLink. We look forward to welcoming you back on board soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Good service ... just sit in a chair if it is windy ... if you have luggage, do not leave it resting on its wheels.
Hi Mike , Thank you for the 5 stars! Agree, we recommend passengers be seated at all times for your own safety. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Positive experience: This experience would have received a complete 5 star rating if were not for the absence of good chef, bad chef on the television. Great Air Conditioning & very soft seats.
Dear Jake. Thank you for taking the time to leave a review. Do you know that we have free WI-FI on board all our vessels so you could continue to watch your favourite shows on your phone or device. On behalf of all of the team at SeaLink, we hope to welcome you aback on board soon. Kind regards, Cassie from SeaLink North Queensland
Fantastic experience: Great Day on the Reef. Our trip out to John Brewer Reef and MOUA and the Sentinels was fantastic! The crew were friendly, helpful and professional. The snorkelling equipment ( stinger suit, mask, snorkel and fins) were new and good quality. The briefings before the snorkelling were helpful and there were numerous Sealink Staff and Townsville Life savers assisting everyone to have a great experience. First time snorkellers and non-swimmers were well looked after. Very careful safety checks were done to ensure everyone entering the water was accounted for. Morning tea, lunch and a snack box were all delicious and hit the spot. The coral and fish were fantastic and the water was wonderfully clear. The weather was a little windy so the journey was a bit bouncy, but the catamaran is very comfortable, with indoor and outdoor seating. We'll definitely be booking another Sealink trip, particularly the cruise to Orpheus Island.
Dear Carmel, Thank you for taking the time to post your 5 star review. Our aim is to provide the most brilliant customer experience possible and ensure you have a seamless and safe experience; it sounds like you encountered just that on your recent reef trip! Your encouraging words are appreciated and have been shared with the crew. Thank you for choosing us to travel to Magnetic Island. We look forward to seeing you on another SeaLink vessel again soon. Kind regards, Cassie from SeaLink North Queensland
Negative experience: 11.40am, 11.11.23. This is a brickbat to Sealink management. A handful of drinking and badly drunk patrons waiting for the Palm Island ferry. Why don’t you police this? It wasn’t pleasant at all for us people who had just arrived from Magnetic Island.
Hi Mike Thank you for the 4 stars! Yes we have to keep the air-con inside the cabin cold to avoid sea sickness for passengers. Lucky we have external decks as well on our vessels that you can enjoy the outside temperature as well. On behalf of all of the crew, we hope to welcome you back onboard again soon. Kind regards, Cassie from SeaLink North Queensland
Negative experience: It saddens me to say the customer service on our trip was incredibly poor. I was traveling with my husband and two young children whilst pregnant so we had quite a bit of luggage including suitcases, a double pram and a trolley cart filled to the brim with supplies for our families week long stay on Magnetic Island. The service staff had seen us upon check in and were well aware of the luggage we had for our travel as we were waiting in the terminal for an hour before our ferry. It wasn’t until we approached the ferry that we were unpleasantly told we were not able to push a double pram or a trolley cart onto the ferry. We had to empty all our luggage ourselves and manage it along with our young children without assistance. There were no apologies or any reasoning provided as to why were weren’t told this earlier. I would advise families to ensure they are aware of this before travel and pack/arrange assistance as required. The staff won’t provide you or your family any help or service.
Dear Chelsea, Thank you for taking the time to leave a review. We are sorry to learn that we failed to meet expectations on your recent trip with SeaLink. We take guest service and satisfaction very seriously. We are committed to continuous improvement and your feedback has been shared with management to address accordingly. We do have information regarding that all beach trolleys are required to be emptied and folded prior to boarding shown on our terminal display screens however I am sorry that the terminal team didn't advise you this at time of purchasing your tickets. On behalf of all of the team at SeaLink, we hope to welcome you again and look forward to the opportunity to turn this experience around. Kind regards, Cassie from SeaLink North Queensland
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